1073 Wfm Jobs - Page 11

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cuttingedge technology to revolutionize workforce management. As we continue to expand our productfootprint globally, we are creating new opportunities in India. Join our dynamic team and contributeto our mission of providing innovative solutions that empower businesses and employees alike.Role Overview:As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superiorworkforce management solutions to our clients. You will be accountable for your own success,utilizing your expert knowledge of workforce management software to design and implementsolutions that maximize benefits for our customers. Your superior communication and presentationskills, coupled with your ability to manage complex environments and client relationships, willensure your success in this role.Key Responsibilities: Requirement AssessmentConduct workshops with senior members of customerorganizations to drive requirement assessments.Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM(Dimensions) with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrationsto meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements,creating detailed technical specifications for the implementation team. Build and ConfigurationOversee the build and configuration of the system, ensuringadherence to the original design and client requirements. Provide expert knowledge andbest practices during the Build phase. Testing SupportProvide guidance and support during the testing phase, includingfunctional testing, integration testing, and user acceptance testing (UAT). Best PracticesAdvocate for and implement industry best practices in workforcemanagement, process optimization, and system configuration. Effective CommunicationEffectively communicate complex technical concepts to bothtechnical and non-technical stakeholders using use cases, visual diagrams, and processflow charts. Client ManagementFoster strong relationships with client Project teams, acting as atrusted advisor and ensuring high levels of client satisfaction. MentoringMentor and provide guidance to team members on advanced modules and solutioning aspects. TravelTravel up to 25% may be required to meet with clients and support projectimplementations.Qualifications: EducationBachelors degree or equivalent in Computer Sciences or a related field.Experience:o 6 to 10 yrs years of experience implementing or supporting enterprise softwareapplications and hardware used in web environments (UKG ProWFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Timeand Labor).o 5+ years of experience in Workforce Management is a must.o Relevant experience as a consultant in a similar application environment isdesirable.o Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating toworkforce management.o Experience with requirement gathering, solution designing, implementing, andconfiguring UKG Products.o Extensive experience on UKG Pro WFM (Dimensions) modules like TimeKeeping, Accruals and Leave is a must.o Experience on modules like Advanced Scheduling, Forecasting, Attendance andActivities is desirable.o Prior experience in supporting functional testing, integration testing, and UAT.o Demonstrated track record in delivering quality, on-time technology and businesssolutions to a diverse customer base.o Solid interpersonal skills to interface with co-workers and customers, managingspecific tasks to completion with minimal direction.o Excellent verbal and written communication skills.If you are a seasoned professional with a passion for workforce management and a track record ofdelivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Description:UKG Ready (UKGR) is an exciting division of Ultimate Kronos Group which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG.You will be joining the Professional Services Consulting (PSC) job family under the workgroup of Global Delivery Services (GDS) for the new customer deployments of UKGR product and work with UKG customers in multiple geographies.The PSC projects scope has multiple roles including Solution Consultants, Integration consultants, Business Analysts and Quality analysts interacting with onsite teams and customers on a regular basis.We hire people having knowledge in Human Capital Management domain for projects like ADP, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, WorkdayAs a Senior Solution Consultant within our UKG Ready implementation team, you will do the following:Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product.Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needsUtilize your technical aptitude to re-configure our software solution and solve moderately complex issuesUse knowledge of a variety of alternatives and their impact on the team to develop an approach to solutionsStay up-to-date on the latest product features and functionalityWork independently receiving minimal guidanceWork cross-functionally and amongst a team on new client implementation, upgrade, and change order projectsDrive consistency into UKG Ready delivery practices by leveraging their implementation experience to define processes and best practices for the services organizationUnderstand & explain clearly difficult &/or sensitive information, and work collaboratively to build consensusContribute to team objectives that may have impact on the area/groupBe ready to become key point-of-contact to UKG customersAbility to work in a business required shiftQualifications:Individuals looking to be a part of our talented team should possess the following:Bachelor's degree or equivalent in Computer Science or related field.5 to 8 years of industry experience with experience in Global implementations.Extensive domain experience in implementing HCM or WFM software.Proven knowledge of SDLC & AGILE methodologies.Strong analytical skills and ability to work in a fast-paced team environment.Demonstrated ability to adapt to new technologies and changing environments.Excellent communication and consulting skills. Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! """"" UKGCareers@ukg.com

Job description WFM Capacity Planners- Bahadurpally- Immediate joiner. People with IEX, Verint will be given advantage. Applicable for People from WFM background . Please share cvs to sd00838847@techmahindra.com

WFM Manager- Immediate joiner. Please share cvs to sd00838847@techmahindra.com Job description Looking for WFM Manager/TL/ AM/DM - Immediate Joiner The candidate must have knowledge of over all wfm (Scheduling/ Capacity Planning, Forecasting). IEX/ Verint is a must. Its for WFO- Bahadurpally. The person should be open for Night shift.

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Roles and Responsibilities: Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Qualification Any Graduation

Job Title - GN - SONG - MT - Workforce Intelligence - Specialist Management Level: 09/ Specialist Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Delivery of design and delivery in Customer Services domain :Workforce Optimization using various popular platforms available in the marker, designing target operating model for WFM processes based on the clients requirements Deploy popular WFM solutions like Verint, NICE, Calabrio, Aspect: Ability to create forecasting models using based on the clients inputs and add business / campaign input to the forecasting by liaising with the marketing team Create the capacity planning models based on the clients local labor laws :Propose scheduling models based on the clients input and process design for real time queue management, incident management etc Train and mentor the clients in-house team on WFM processes :Exchange best practices across both technical and functional experience on Customer Service Domain Identify and structure key issues into an issue-tree and set of hypotheses and plan and conduct research and analyses that address the most appropriate issues. Understand companys key strategic and operational issues spanning market definition, industry trends, and so on. Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Professional & Technical Skills: Use strong and a well-established record of accomplishments in designing: Deliver speech analytics solutions and/or platforms Deep dive with experience across the following characteristics: Experience in enabling WFM platforms including creating WFM processes Ability to use WFM software NICE, Verint, Calabrio, Aspect. Experience in implementing WFM platform including infrastructure design, deployment and ongoing operational run. Experience in contact center operations including operational and performance excellence Define WFM solutions: Apply gap analysis, design and implementation. Create business cases effectively: Maximize experience in ROI generation and project management of solution deployment. Additional Information: MBA from a tier 1 institute 2-8 years of experience in working with WFM solutions generating Forecasting, complex capacity models, scheduling, RTA and reporting. Designing and implementing WFM solutions for any industry 4+ years of project management experience. Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atAbout Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 4+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.- Prior experience in supporting functional testing, integration testing and UAT preferred.- Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Experience in Test automation and/or manual testing wrt UKG platform.- Mentor junior members. Technical Experience - Minimum of 2-4 years of experience in Workforce Management domain is a must.- Minimum 2+ years of experience in Workforce Dimensions.- Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler, Attendance/ Activities.- Knowledge on Business Structure Setup and Labor Category Setup in Workforce Dimensions.- Good to have knowledge on Tiles Setup and Display Profiles Setup in Workforce Dimensions.- Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.- Good to have knowledge on managing CRT tables and integrations in Workforce Dimensions.- Practical Experience/Exposure and knowledge in Dell Boomi is an added advantage.- SQL Reporting and WIM Integration are an added advantage. Professional Attributes - Thrive in a team environment, while also possessing the ability to work independently.- Proven ability to work creatively and analytically in a problem-solving environment.- Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.- Proven ability to build, manage and foster a team-oriented environment.- Desire to work in an information systems environment.- Excellent communication (written and oral) and interpersonal skills. Additional Information:- Ready to work in Shifts. Qualification 15 years full time education

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficiencies What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Roles and Responsibilities: Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Qualification BE,Diploma in Automobile

Job Title - GN - SONG - Service - Workforce Intelligence - Senior Manager Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Workforce Management (WFM) Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Bring your best skills forward to excel at the role: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes:Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace About Our Company | Accenture Qualification Experience:14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Looking for WFM Immediate Joiner- RTA- Hyderabad- USA shift. Please share cvs to sd00838847@techmahindra.com WFM Responsibilities: Work directly with accounts leaders to provide long-term capacity planning at a monthly level inclusive of includes tracking frontline staff attrition and hiring plans, cross training/skilling planning, shrinkage planning, correlating occupancy/utilization tracking etc. Own and manage staff planning for existing and solution to bid programs inclusive of call center and back office. Conduct reoccurring staff planning meetings. Manage multiple critical tasks and prioritize those tasks effectively. Clearly communicate problems, plans, and solutions. Experience Bachelor of Science degree in Business Administration or Finance OR 4 years of related experience, preferred. Exceptional attention to detail, self-discipline, and self-motivation i.e., ability and discernment to make decisions, escalate challenges and proactive solve challenges in an ambiguous, fast paced environment. Strong mathematical, statistics, and finance knowledge and experience. Intermediate Verint Operations Manager experience. Intermediate NICE IEX experience. Expert level experience with MicroSoft Excel. Must be able to demonstrate using Excel to design pivot tables and pivot charts linked to external SQL related data sources.

Role: WFM MIS/ RTA Min 3+ Years experience in WFM MIS/ RTA Hands on experience in Advanced Excel Knowledge of Powerbi (Added advantage) 5 Days Working Rotational Shift/ Offs Both Side Cab

Seeking experienced professionals for HCM/Workforce Management (WFM) software implementation projects, especially with UKG Ready (Kronos), SAP HCM, SuccessFactors, Workday, Oracle HCM etc. Experience in implementing HRMS or WFM solutions for clients.

- Proven work experience 3-6 years in recruitment- ideally as a Technical Recruiter. - Experience souring through different job portals mainly through LinkedIn. - Source senior level, highly specialist candidates for leading global business. Required Candidate profile -Handling full life cycle Recruitment activities include; posting Positions, Pre-screening Interviewing candidates over the phone, interview arrangements closing -Understanding of clients requirements

- Proven work experience 3-6 years in recruitment- ideally as a IT / Non IT Recruiter. - Experience souring through different job portals mainly through LinkedIn. - Source senior level, highly specialist candidates for leading global business. Required Candidate profile -Handling full life cycle Recruitment activities include; posting Positions, Pre-screening Interviewing candidates over the phone, interview arrangements closing -Understanding of clients requirements

Role: Workforce Management Executive Experience: 0 to 12 months Location: Pune Job Description : We are seeking a Resource Management - Executive to oversee the demand validation, resource deployment, system allocations, project releases, stakeholder management, bench resource mapping, Excel, and reporting functions. The ideal candidate will have a strong background in resource management, exceptional analytical skills, and the ability to effectively communicate with stakeholders at all levels. Responsibilities : Validating demands and gathering all requirement details Coordinate with project managers to deploy resources based on project needs and resource availability Manage system allocations to ensure optimal resource utilization Map bench resources to upcoming projects and identify opportunities for skill development Coordinate project releases and working towards their system extensions and future assignments Manage stakeholder relationships and provide regular updates on resource allocation, demand status and other trends Hands on experience in MS excel Preparing regular reports on resource allocation, demand fulfilment, project releases, etc. Requirements : 0 to 1 year of experience in resource management/Workforce management, preferably in an IT Services based environment Proven experience in resource management/Workforce Management Excellent communication and interpersonal skills Proficiency in MS Excel Ability to work well under pressure and meet deadlines

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Furthermore, you will evaluate and recommend data architectures that minimize the impact on downstream systems during the migration to CCaaS. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Collaboration with internal AI/ML teams is crucial to define data-driven automation use cases and implementation strategies. Working closely with IT, customer service operations, business teams, and external CCaaS vendors will be part of your daily responsibilities. Additionally, you will participate in vendor evaluations and selection processes for CCaaS and AI solutions. Your role will also involve engaging in interviews with various business stakeholders to understand their contact center needs and assess the impact on downstream applications. This position requires a high level of expertise in contact center data and AI technologies, strong collaboration skills, and the ability to drive successful migration strategies.,

Role - Team Lead | WFM Skills - Work force management | Real Time Analysis | Capacity planning Exp - Min 4 Yrs Loc - Mangalore Notice should be of 30 days or serving notice 5 days working 2 days fixed | WFO | Both ways Cabs teena.ghrs@gmail.com

Hiring for Senior WFM/RTA Designation - Senior Executive Experience - 2years Skill sets - excellent MS Excel skills with knowledge of advanced excel formulas , VBA automation Analyzing data and deriving meaningful observations for the use of management in decision making Functional level data collation and reporting to internal and external clients Candidates should have average English communication Ok with any Shifts and rotational week offs Candidates should be okay with WFO Candidates with 1 month of notice period and immediate joiners will be preferred Interested candidates can walkin to the office with their original documents

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationAbility to meet deadlinesAgility for quick learningMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and help us in determining financial outcomes by getting involved and leading team providing planning, forecasting, collecting operational data/reports, conducting analysis and reconciling transaction, preparation of standard & Adhoc management reports for region, country, product, Service type etc., providing standardized/adhoc and insightful level of analyses.Support Annual Operating Plan & regular forecast exercisesPlanning, Creating and managing reporting data and report out from various database systemsProvide professional expertise and direction to other team members and act as the focal point for business units and Technology by participating in key project initiatives.As required, manage client communication, responding to queries, investigating irregularities and anomalies and provide technical support for daily task.Responsible for Financial planning, reporting, variance analysis, budgeting and forecasting, preparation & analysis of P&L, forecast accuracy & SG&A expense analysis.Preparation of Working Capital & Cost of Sales reports is to support the business.Partners with client stakeholders to understand their strategic goals, operational context and activities to explain results with strategic business insights and factsUse a diverse range of applications and understand the business and technical functionality of each application and its relevance to the business community.Provide support to all business units across the region/brands, including product understanding, validation, problem/query resolution and coordination of communications.Uses storytelling principles to convey impactful messagesReduction of single points of failure and dependency on key individuals What are we looking for Extensive use of Financial and Management applications which support financial and Management Information analysis. Build the capabilities of the team to grow the level of competency across technical and business environments in line with strategic information delivery direction. Work with Engagement Partners to align information delivery approach and service levels with business priorities and direction, maximizing the relevance and value of the information service to the achievement of business objectives. In co-operation with other units, ensure processes are in place to assist and educate customers and other teams in understanding the output of applications/models under the control of the area. Problem/Query Resolution Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The primary purpose of this role is to design, develop, and enhance customer engagement solutions using Genesys Cloud. The role requires hands-on expertise in building Architect flows, integrating CRMs, and leveraging serverless technologies and AI capabilities to deliver scalable, real-time communication experiences across voice and digital channels. The ideal candidate will bring deep technical knowledge combined with strong problem-solving and stakeholder management skills to support the transformation of customer interaction journeys. Additionally, the candidate will play a key role in building and supporting a globally shared contact center platform, ensuring standardized, efficient, and scalable solutions are implemented across all regions Key Responsibilities Collaborate cross-functionally with business analysts, solution architects, Scrum Masters, QA, and product owners to align technical solutions with business objectives. Design, develop, and maintain Genesys Cloud Architect flows for voice, IVR, chat, and digital channels. Build and deploy intelligent IVR and chatbot solutions. Analyze business requirements and implement Agentic and Generative AI solutions. Develop and manage CRM integrations, ensuring real-time, bidirectional data synchronization. Troubleshoot and resolve issues related to IVR and Dialler performance, call flows, and system integrations across platforms. Ensure compliance with organizational coding, deployment, and documentation standards. Stay up to date with the latest trends in contact center technologies, cloud infrastructure, and AI innovations. Participate in solution planning, effort estimation, and stakeholder presentations as required. Required experience 6+ years in IT with contact centre experience. 2+ years of practical Genesys Cloud development, including Architect flows and CRM integrations (not just support/configuration) Expert in Genesys Cloud Architect for flow design and building IVR/chatbots Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync Strong coding skills in JavaScript/Node.js, REST APIs, JSON, serverless tools like AWS Lambda Experience with IVR technologies (DTMF, NLU, ASR, routing logic) Familiar with DevOps, Git-based CICD, and automated deployments Soft skills: problem-solving, communication, stakeholder engagement. Tech Skills: JS/Node.js, REST APIs, Lambdas, Data Actions, IVR/NLU Certifications: Genesys Cloud Certified Professional/Architect (preferred) Soft Skills: Communication, ownership, multi-team collaboration. Certifications: Genesys Cloud Certified Professional / Architect. Experience with Genesys WFM, QM, chat bots (e.g., Kore.ai, Cognigy) Familiarity with telephony protocols (SIP) and infrastructure (AWS/Azure). Exposure to AI technologies, including Agentic AI frameworks and Generative AI tools for enhancing IVR, chatbots, and digital engagement. Experience integrating AI-driven automation into customer interaction workflows.

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to financial services regulations including TCPA, FDCPA, RBI guidelines (for Indian fintech), and DNC lists. Maintain auditable records and dialer settings for compliance and risk reporting. Reporting & Analytics: Track KPIs like connection rate, agent occupancy, conversion rate, and talk time; present insights to stakeholders. Conduct A/B testing on campaigns and dialing strategies to improve conversion and engagement. System Maintenance & Innovation: Administer dialer systems including version upgrades, patching, and data integrity audits. Identify and implement automation opportunities to reduce manual effort and improve speed-to-contact. Qualifications: Bachelors degree in Computer Science, Information Systems, Business, or a related field. Experience: 3-4 years in a dialer administrator role. Technology Stack: Proficiency with dialer platforms such as Five9, Genesys, NICE inContact, or similar. Key Skills: Strong understanding of call center KPIs and sales operations. Knowledge of fintech sales cycles and customer service expectations. Excellent troubleshooting, documentation, and communication skills. Preferred Experience: Experience with specific dialer software (e.g., Ameyo( Exotel) , Genesys, Avaya ). Exposure to integrations with lending platforms, payment gateways. Understanding of customer lifecycle management in a digital-first financial product.