3503 Wfm Jobs - Page 10

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) People Consulting (PC) - Work Force Management (WFM) – UKG Senior Consultant Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC WFM practice, you’ll be part of a team that support clients in aligning their HR function wi...

We are looking for a dynamic Manager Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience in handling multiple stakeholders. Key Responsibilities - Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity). Lead, coach, and develop teams to achieve business goals. Handle client interactions, governance calls, and performance reviews. Drive process improvements, RCA/CAPA, and compliance adherence. Coordi...

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth an...

Location: Work from Office (WFH based on performance) Experience: 10+ years IT, 4+ years HCM Cloud functional Strong Oracle EBS HR/Payroll experience preferred Must have 2+ onsite HCM Cloud implementations (Global HR, Payroll, Talent, WFM) Payroll implementation is mandatory; Fast Formula knowledge is an advantage Strong expertise in HCM modules like GHR, Payroll, Comp, Benefits, Recruiting, Performance Must handle Cloud Monthly/Quarterly Updates Experience in support projects & working against SLAs Ability to design solutions with pros/cons where standard features fall short Strong client-facing experience (RFPs, SOW, client demos) Excellent communication, analytical & stakeholder managemen...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Trust & Safety Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role & responsibilities : Workforce Planning Rostering Scheduling Preferred candidate profile Good Communication Skills Good Excel Skills

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

WFM RTA International Voice Process US Shift Location: Gurgaon Min Exp: 3+ Years Salary: 30% hike on current Availability: Immediate to 15 days Key Responsibilities: Monitor real-time call queues , agent productivity, and schedule adherence. Track AHT, SLA, Occupancy, Shrinkage, Service Level and take actions to meet targets. Manage intra-day staffing , forecast deviations and recommend adjustments. Coordinate with operations for breaks, offline activities, skill assignments and schedule changes. Provide real-time alerts on spikes, outages, tool issues, or performance dips. Publish intra-day, end-of-day, and interval reports with actionable insights. Ensure accurate RTA dashboards and mainta...

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service...

Role Highlights MIS + WFM Analyst Role: MIS & Workforce Management Analyst Skill Requirements : Capacity Planning, RTA, Forecasting, Reporting, Excel. Location: Kolkata Experience Required: 3+ years Notice Period: Immediate 30 days Shift Timing: US Shift (6 PM – 3 AM IST) Workforce Management Capacity planning & staffing models Real-Time Analysis (RTA) Short-term & long-term forecasting Scheduling & roster management Intra-day performance monitoring & reporting MIS & Reporting Daily / Weekly / Monthly MIS reporting SLA, productivity & KPI reporting Dashboard creation & automation Strong analytical & data interpretation skills Technical Skills Advanced MS Excel (must demonstrate during interv...

Role : ADP Workforce Software Location- Any Infosys DC office 1 year C2H Company- Infosys Requirements- 3 - 6 years of hands-on experience as a techno functional consultant in Time & Attendance system with Workforce Software (Currently ADP WORK force software). Working with SQL, Java scripts along with WFM softwares such as Workforce Software Certification: WFS Certification in Configuration / Integration Specialist and above is desirable. Candidates with experience in Workforce Software products (Time & Attendance, Absence Compliance Tracker, Advanced Scheduler and Workforce Analytics) Configuration of policy, Profile baseline, pay codes and pay code mapping, accruals, premiums and transact...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: The role focuses on end-to-end Workforce Management for non-voice (email) operations, including daily inventory management, real-time queue allocation, and capacity planning across skills and regions. It ensures accurate forecasting, resource optimization, shrinkage tracking, and interval-level skilling to maintain ASA and SLA performance. The position requires leading daily WFM/client calls, providing detailed dashboards and half-hourly reports, and managing contract compliance metrics. It involves continuous coordination with WFM, QA, Training, Tech, and Transport teams to ensure smooth op...

Greetings, We are looking for MIS Analyst for International MNC/BPO Company in Pune and Hyderabad. Required Candidate Profile Minimum experience of 2 years with 12-18 months of relevant experience in similar role Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques Excellent knowledge of MS Office Good written and verbal communication skills, including experience communicating technical information to non-technical staff Good analytical and communication skills Experience in usage of reporting tools like Avaya/Cisco Job duties and responsibilities RCAs on daily, weekly, monthly and quarterly basis Data preservatio...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard credit management transactions including customer order hold and order release About The Role - ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role & responsibilities Monitor performance, provide insights and recommendations relating to program KPIs and program metrics. Manage and support day-to-day operations, process, and reporting Communicate and partner with WFM for real time tagging and corrections. Create and distribute documents and/or data to the healthcare team. Audit and validate sales result and performance scores Drive in achieving 100% of assigned goals for team to Improve the key success metrics associated with quality and client requirements. Develop, coach, support operation leaders with administrative tasks inclusive of attendance, routing and escalation management. Ensure program has the tools, systems, and suppor...

Join us in bringing joy to customer experience at Five9, a leading provider of cloud contact center software, where we bring the power of cloud innovation to customers worldwide. Our team-first culture, rooted in our values, fosters an inclusive environment where employees can thrive and be their authentic selves. As a Workforce Optimization (WFO) Consultant in our Professional Services team at Acqueon Technologies in India, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. You will collaborate with global teammates primarily based in the United States. **...