2823 Wfm Jobs - Page 10

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Requisition Id 1623673 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Analyst-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Bangalore Y...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) Consulting People Consulting (PC) Work Force Management (WFM) Consultant Managing the global workforce in todays fast changing and highly disruptive environment is becoming increasingly complex. As a member of our PC practice, youll be part of a team that supports clients in aligning their HR function with the...

The opportunity We are looking for Consultant with expertise in WFM to join the PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labour Scheduling and other components of Workforce management processes and systems Work on client projects as part of a globally distributed team Ensure high quality deliverables are produced for the project with exhaustive internal reviews and obtain excellent feedback from the client and global project count...

The Opportunity We are looking for Managers with expertise in Workforce Management to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration Contribute to the firms growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions,...

The Opportunity We are looking for Managers with expertise in WFM to join the PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration Contribute to the firms growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and le...

The Opportunity We are looking for Senior Consultants with expertise in UKG Pro Workforce Management to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team. Your key responsibilities: Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness and accuracy of content. Be recognized as a subject matter ex...

Completed UKG Pro WFM Certification and UKG Boomi Certification Minimum 5+ years industry experience in working with Workforce Dimensions. Identify integration requirements and scope Design integrations using UKG APIs, web services, or file based integrations Define data mapping, transformation, and validation processes Develop test scripts and conduct unit testing Perform integration testing and user acceptance testing (UAT) Identify and resolve integration issues Coordinate integration deployment with technical teams Configure data synchronization and scheduling Ensure compatibility with existing infrastructure Develop technical documentation for integrations Provide technical support and ...

Job Description for Google Dialogflow Experience:- 3 Year to 12 Years Location:- Kochi Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Con...

What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations. Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus. Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc. Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure Must have good commercial ju...

WFM Manager- Hyderabad- Immediate Joiner Please share cvs to sd00838847@techmahindra.com

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Sheetal Cool Products Limited is looking for Sales marketing Officer to join our dynamic team and embark on a rewarding career journey. Sales marketing Officer is responsible for driving excellence within their function by managing end - to - end operational, technical, and analytical aspects of the role. They will develop and implement process improvements, coordinate with cross - functional teams, ensure compliance with organizational standards, and apply domain expertise to achieve key business objectives. Responsibilities include identifying opportunities for innovation, supporting data - driven decision - making, and maintaining high standards of quality and efficiency across all assign...

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to...

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth an...

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the cus...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Summary We are seeking a dynamic and experienced Manager Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions. The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with excellent communication and stakeholder management skills. Job Responsibilities Forecasting & Planning: Lead the design and execution of short-term and long-term volume forecasts using historical data and predictive analytics. Collaborate with business stakeholders to align workforce capacity with operational goals. Develop and manage headcount...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...