1.0 - 5.0 years

0 Lacs

hyderabad, all india

On-site

Role Overview: As a UKG Support Analyst, your role involves serving as a subject matter expert of the core functionality and support modules of the UKG Pro WFM application. You will be responsible for assisting end-users in troubleshooting and resolving reported issues and configuration requests efficiently. Your primary goal will be to provide quality support customer service by resolving assigned tickets within the defined Service Level Agreements (SLAs). Additionally, you will document all findings and resolutions for each reported issue within the designated tracking system, escalate complex issues to senior support staff when necessary, and participate in knowledge transfer sessions and...

Posted 1 month ago

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UKG Support Analyst C&W Services

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

The UKG Support Analyst plays a crucial role as a subject matter expert in the core functionality and support modules of the UKG Pro WFM application. Your primary responsibilities will include assisting end-users in troubleshooting and resolving reported issues and configuration requests. It is essential to provide timely and efficient support by resolving assigned tickets within the defined Service Level Agreements (SLAs). You will be expected to perform remote troubleshooting using diagnostic techniques and communicate solutions to end users promptly. Additionally, documenting all findings and resolutions for each reported issue within the designated tracking system is a key aspect of your...

Posted 4 months ago

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WFM Analyst 2 Tek Experts

4.0 - 8.0 years

0 Lacs

haryana

On-site

We are currently seeking a Workforce Management Analyst 2 to become a valuable member of our team, responsible for managing all WFM tasks within our service center. The ideal candidate should possess a solid understanding of workforce management principles and practices, with expertise in planning, scheduling, attendance management, and performance reporting. You should be capable of working both independently and collaboratively as part of a team, demonstrating exceptional communication and customer service skills. As a Workforce Management Analyst 2 at our organization, you will be tasked with various responsibilities to ensure the smooth operation and optimization of workforce management ...

Posted 5 months ago

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