2.0 - 6.0 years

4 - 8 Lacs

Gurugram

Work from Office

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You ...

Posted 4 months ago

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Sr. WFM Manager Taskus

2.0 - 6.0 years

4 - 8 Lacs

Navi Mumbai

Work from Office

Posted 4 months ago

AI Match Score

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