18 Wfc Jobs

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: KRONOS-WFC & WFD-Cloud. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : UNIX Shell ScriptingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Technical Experience:-Minimum of 7 years of experience in Pro WFM domain is a must.-Minimum 2+ years of experience in Pro WFM.-Mandatory Experience in Migration from WFC to Pro WFM.-Hands on exp in using Navigator, Paragon Transfer Manger, Data Migration Tool.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Must have Practical Experience/Exposure and knowledge in Dell Boomi.-SQL Reporting and WIM Integration are an added advantage.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Must have knowledge on managing CRT tables and integrations in Pro WFM. Additional Information:-Ready to work in Shifts. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platformMentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 4+years of experience.Capability to understand the business case, features, high-level architecture and benefits of Data Hub and general process of getting data into and out of the system.Identify the various settings related to pipelines and wrappers.Mandatory Experience in Migration from WFC to Pro WFM.Hands on exp in using Navigator, Paragon Transfer Manger,Data Migtration Tool.List implementation tasks Describe mappings required for Pro WFM to successfully deliver pay code-related data to Pro WFM Data Hub.Recognize how to validate reporting data in Data Hub to ensure consistency between Pro WFM and Data Hub and other Data Hub considerations such as role-level security, how to use the data dictionary, importing/exporting data, and transitioning customers to support.Design and determine if a customers reporting need is best met by a Data view, standard report, modified standard report, or custom report.Make modifications to standard reports and publish the resulting reports.Create custom reports from scratch using BIRT Report Studio Implement computed columns in custom reports.Navigate and leverage information found in the Data Dictionary. Additional Information:Ready to work in shifts. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Technical Experience:-Minimum of 7 years of experience in Pro WFM domain is a must.-Minimum 2+ years of experience in Pro WFM.-Mandatory Experience in Migration from WFC to Pro WFM.-Hands on exp in using Navigator, Paragon Transfer Manger, Data Migration Tool.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Must have Practical Experience/Exposure and knowledge in Dell Boomi.-SQL Reporting and WIM Integration are an added advantage.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Must have knowledge on managing CRT tables and integrations in Pro WFM. Additional Information:-Ready to work in Shifts. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platform.Mentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 6+years of experience in Pro WFM domain.Capability to understand the business case, features, high-level architecture and benefits of Data Hub and general process of getting data into and out of the system.Identify the various settings related to pipelines and wrappers.Mandatory Experience in Migration from WFC to Pro WFM.Hands on exp in using Navigator, Paragon Transfer Manager, Data Migration Tool.Must have hands on experience on Desktop reports.List implementation tasks Describe mappings required for Pro WFM to successfully deliver pay code-related data to Pro WFM Data Hub.Recognize how to validate reporting data in Data Hub to ensure consistency between Pro WFM and Data Hub and other Data Hub considerations such as role-level security, how to use the data dictionary, importing/exporting data, and transitioning customers to support.Design and determine if a customers reporting need is best met by a Data view, standard report, modified standard report, or custom report.Make modifications to standard reports and publish the resulting reports.Create custom reports from scratch using BIRT Report Studio Implement computed columns in custom reports.Navigate and leverage information found in the Data Dictionary. Additional Information:Ready to work in shifts. Qualification 15 years full time education

Job Description: We are seeking an experienced Senior Consultant with expertise in UKG/WFC Forecasting and Scheduling to join our team. The ideal candidate will bring a minimum of 5 years of hands-on experience in workforce forecasting and scheduling within the UKG (Ultimate Kronos Group) or WFC (Workforce Central) environment. This role involves working closely with stakeholders to optimize workforce planning, ensure scheduling efficiency, and drive strategic workforce decisions. Primary Responsibilities: Design, configure, and implement UKG/WFC Forecasting and Scheduling solutions. Collaborate with business and technical teams to understand workforce planning requirements. Analyze data trends and deliver optimized forecasting models and schedules. Provide guidance and support during system upgrades, enhancements, and daily operations. Troubleshoot issues and ensure smooth functioning of WFM systems. Create and maintain documentation related to configuration and system processes. Provide training and knowledge transfer to internal teams and end-users. Mandatory Skills: Strong hands-on experience with UKG/WFC Forecasting and Scheduling (minimum 5 years). In-depth knowledge of Workforce Management (WFM) principles and practices. Excellent problem-solving and analytical skills. Strong communication skills for collaboration with stakeholders across functions. Preferred Skills: Experience in implementing WFM solutions for large enterprise clients. Familiarity with other UKG modules is a plus. Experience working in hybrid environments.

Proficient in .NET 4.5+, MVC 5, C#, ASP.NET, ADO.NET, Web API, SQL Server 2008+, WCF, REST APIs, XML, JavaScript, jQuery, React/Angular, AJAX, Entity Framework, Azure DevOps Familiar with Jira, Confluence, SDLC, Agile, unit testing, and DevOps Required Candidate profile Should have team lead experience and at least handling a team of 4+ members.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: KRONOS-WFC & WFD-Cloud. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeepers.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members. Professional & Technical Skills: -Minimum of 10 years of experience in Workforce Management domain is a must.-Minimum 3+ years of experience in Pro WFM.-Mandatory Experience in Migration from WFC to Pro WFM.-Hands on exp in using Navigator, Paragon Transfer Manger, Data Migration Tool.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Must have Practical Experience/Exposure and knowledge in Boomi.-SQL Reporting and WIM Integration are an added advantage.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Must have knowledge on managing CRT tables and integrations in Pro WFM.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Additional Information:-Ready to work in Shifts. Qualification 15 years full time education

Urgent hiring for one of CMMi5 client for Kronos Technical. Exp: 3-9 Yrs Mode: Hybrid Job Description: Kronos technical 6 years of experience in Kronos WorkForce Central v7 x v8 x Strong hands on experience in Configuration and Customization of WFC building blocks WIM Workforce Integration Manager Must have strong hands on experience in Workforce Attendance configurations and their related system settings Must have worked on and maintained Kronos Pay Policies building blocks Accrual building blocks and Activity setup Must know Employment terms Employee self service Org Setup Basic and Advanced Scheduler and Common setup Must have the ability to configure Workforce Device Manager building blocks and troubleshoot 4500 InTouch Kronos clocks Will be responsible for Monitoring and troubleshooting all upstream and downstream WIM interfaces to the Kronos application Should be able to write and debug SQL queries and procedures Provide day to day support on incidents that are disrupting normal business operation on time Possess good analytical and problem solving skills Experienced in customer handling and with ITIL process Support do proactive problem management contribute to Continuous improvement Identify opportunities for automation Coordinate with the automation team Should have good verbal and written communication Should be ready to work in shifts S2 and S3 If interested with the above position kindly share your updated resume to sharmila.g@spstaffing.in

-Should have 10+ years of experience in Workday. -Should have good hands on exp in WFC

Kronos,interfaces of both export and import of data from WFC application.Kronos WFC in Configuration,Troubleshooting,product configuration, creating work rules, pay rules, break rules, exception rule,Configuring Kronos Terminal devices, PL/SQL,

JOB TITLE: Kronos Consultant/Senior Consultant JOB SUMMARY: We are seeking a highly skilled and experienced Kronos Consultant with deep expertise in configuring and maintaining UKG (formerly Kronos) Dimensions or Workforce Central, specializing in accrual and attendance rules. This is a critical role supporting our HR operations, requiring a proactive, solutions-oriented individual to ensure accurate and compliant time and attendance management for our employees. ESSENTIAL RESPONSIBILITIES: Accrual Configuration & Maintenance: Design, implement, and maintain complex accrual policies within UKG Dimensions or Workforce Central, ensuring accurate calculation of employee leave balances based on various factors (e.g., tenure, job classification, performance). Attendance Policy Implementation: Configure and implement time and attendance policies, adhering to legal and company requirements. This includes managing exception handling, shift patterns, and overtime calculations. System Administration & Troubleshooting: Diagnose and resolve system-related issues related to timekeeping, leave accruals, and attendance discrepancies. Provide proactive system maintenance and monitoring. Reporting & Data Analysis: Develop and maintain custom reports using UKG reporting tools, providing insightful data on employee time, attendance, and leave usage. Identify trends and areas for improvement. Data Integrity & Compliance: Ensure data integrity within the UKG system, adhering to all relevant data privacy regulations. Project Management: Contribute to project planning and execution for system upgrades, implementations, and configurations. Collaborate effectively with cross-functional teams. Stakeholder Management: Effectively communicate technical information to both technical and non-technical stakeholders, providing support and training as needed. Required Experience: Proven experience (5 years) configuring and managing UKG Dimensions OR Workforce Central, with a strong focus on accruals and attendance. Deep understanding of time and attendance principles, leave management best practices, and relevant legislation (specifically US legislation if applicable). Experience designing, implementing, and maintaining complex accrual rules, including various accrual calculation methods. Proficiency in generating and interpreting reports using UKG reporting tools. Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and interpersonal skills, with the ability to work collaboratively across teams. Project management skills and experience, including task prioritization and timely completion. Experience with HR processes and related workflows is essential. Good to have: Experience with UKG Payroll integration Experience with other HR and Finance systems (Workday HCM, Oracle ERP) Relevant certifications (e.g., UKG certifications) Experience & Education: Bachelor's or Master's Degree in Computer Science, Human Resources, or related field 8+ years' of equivalent experience

Job Description: Minimum of 1 year of experience in Kronos as a Functional Consultant, working on implementation projects, upgrades, and ongoing support. Strong understanding of end-to-end HR processes, encompassing hiring, time capture, and payroll. Proficiency in Kronos Workforce Central & Workforce Dimensions is required. Extensive experience in Kronos Workforce Central and Workforce Dimensions, with expertise in modules such as timekeeping, Global time Off, Basic Scheduling, Accruals, Attestation, Activities, Devices, Display profiles, Leave-Setup, and Attendance. Hands-on experience with In-touch clocks and adept at resolving issues related to clock devices. Excellent documentation skills, including requirement analysis, business requirement data, Functional Design Document (FDD), Technical Design Document (TDD), Process Design Documents (PDDs), and Activity Implementation Documents (AIDs). Strong communication skills and the ability to work independently while collaborating with on-site coordinators. Good to have: Proficiency in SQL and PL/SQL programming to work on interface development. Experience in Kronos Workforce Integration Manager (WIM) for upstream and downstream interfaces. Possession of a valid certification in Workforce Dimensions. Knowledge of other HR systems such as PeopleSoft, Workday, ADP, etc., would be an added advantage

Job Title: Sr Kronos Developer Location: Hyderabad - Work from Office Working Hours: 12.00pm to 9.00pm Experience: 8 to 15 Years Must Key Skills: 1. Dimensions, WFC 2. Dell Boomi Integrations 3. SQL Skills: Experience in Kronos Workforce Central with knowledge in modules like Timekeeping, Global Time Off, Basic Scheduling, Accruals, Attestation, Activities, Devices Experience in SQL and PL SQL programming to be able to work on Interfaces development Experience on Intouch clocks and resolving issues related to clock devices Experience in Kronos WIM upstream and downstream Interfaces Responsibilities Perform configuration, re-configuration, enhancements for WFC application. Analyzing, Understanding, and documenting business processes. Ability to work in a fast-paced project team using Agile project management techniques. Work with team to assist with developing and implementing application designs to optimize performance, scalability, and sustainability Should be a team player and able to work independently wherever required.

The Engineers is responsible for creating solutions for different US based clients to meet their interfacing requirements with UKG products in their environment. The interfacing requirements could be creating different kind of output files using Dell Boomi, Activiti Workflows, BIRT Reporting Outputs. The Consultant should have in-depth knowledge of the WFM concepts and some knowledge of related tools which will assist in creating these customized solutions. The successful candidate will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. They will work remotely to implement and support the UKG Dimensions Implementation and will work closely with the UKG Project Managers to complete tasks delegated by the Project Managers toward completing system implementations. Other responsibilities will include the following customer-related tasks: • Using Professional Services concepts, implement software in various environments • Follow the SDLC process to provide the solution for Interfaces • Understanding the requirements from the client • Preparing the design document • Coding, testing and deploying the interfaces, workflows, Reports • User Acceptance Testing support • Coding, testing and deploying the interfaces, workflows/ business process models, reports • Deploy and release to production environment • Final hand off to global support • Upgrading existing UKG customers from lower versions to a more compatible and recent version. This will include porting of the full-suite UKG implementation and delivering it as a like to like solution. Overall, understanding of the UKG solution is a must for successfully upgrading and deploying the solution The Consultant should show the flexibility for taking calls in the evening with the client and the US team members. In certain scenarios, they will be required to support major releases and upgrades during US hours. Qualification : • Bachelors degree or equivalent in Computer Science or related field • At least 2-5 years of industry experience • Experience in creating interfaces, workflows, Reports using Dell Boomi, Activiti, BIRT • Domain knowledge of HCM/WFM is an additional advantage • Involved in design, build, test, deploy and scheduling the Integration process, workflows, reports involving third party systems • Designed and developed integration using Boomi Atmosphere integration platform or similar Integration Tools • Experience in Dell Boomi components, connectors, Application Source Qualifier, Mapping Designer and Transformations would be good to have • Designed and developed workflows/ business process models using Alfresco Activiti or similar workflow Tools • Designed and developed reports using BIRT Desktop and Web designer or similar Integration Tools • Knowledge on Rest API, SOAP framework, XML, Web service design would be good to have • Excellent oral and written communication skills • Good customer interfacing skills

Should have full stack skills including VB.Net/C#, Webforms, SQL Server . Extensive experience developing in the following technologies (C#, VB.net, ASP.net, SQL Server 2016 or higher, XML, HTML, Jscript, Visual Studio, and Microsoft Toolsets)

About The Role : Role & Responsibility: The Delivery Transition Head is the owner of the transition, delivery and change management and has the responsibility for the smooth transition of the assigned business, stabilizing operations and managing change within the organization. Roles and Responsibilities The leader will be the point of contact for the assigned client manager and also with the onshore managers for the related processes He/She will coordinate and work closely with all the managers on managing the client relationship, performance, efficiency, cost, improvements and controls. Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle Ensure project specifications (timelines, budget, SLAs) are achieved Equal opportunities, equal dignity without discrimination At Wipro, applicants are considered for employment solely on the basis of their qualifications and competencies. As an employee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression. Furthermore, we are committed to maintaining a workplace where each employee privacy and personal dignity is respected and protected from offensive or threatening behavior including violence and sexual harassment. Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. Should have migrated at least 3 projects in Banking and financial services domain. Specifically need experience beyond Credit card and customer services processes in banking Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. Combining process migration activities along with IT implementation - Gives customer distinct advantage as vendor manages both IT as well as the operations - Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality - Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle Handled large and multiple transitions with different levels of complexity - Strong Project Management skills Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables - Handled an extended team not necessarily with direct reporting relationship - Deep understanding of the different aspects of ITES services and tools - At least 3 years of intense customer facing roles - Focus on continuous improvement - good to have Six Sigma knowledge (Green Belt/ Black Belt) - Managed/ liaised with IT Projects team to deliver Technology solution of the transition projects - Successful management of large/multiple transitions of clients processes in the respective domain - Independent execution with minimal supervision - Ensure project specifications (timelines, budget, SLAs) are achieved - Escalate risks and issues in order to achieve these objectives - Thoroughness of project planning Thoroughness of project tracking risk, issue and milestone management Identify areas for efficiency improvement, implementing the same - Build close rapport with key client managers Strong focus on revenues minimize risks along with speed of execution - Handling prospect/ client presentations Respond to RFI/ RFPs Mentor junior members of Transitions team as required. Education Post graduate (MBA preferred) Skills Should have 15+ years of experience in leading Transitions and implementation of new business in the BPO industry. Extensive experience in client facing operational role and having led large teams Experience of working and delivering complex Transitions, Implementations and projects. Demonstrated ability in managing solutions/ transitions for analytics projects. Demonstrated experience in ramping up operations. Needs to be comfortable with working across various time zones Strong client facing skills and ability to communicate and clearly articulate business ideas and concepts clearly Ability to work and communicate with people across organizational units Ability to think strategically and translate strategy into action plans Willing for travel for prolonged periods Competencies WLM - Innovate and lead change WLM - Passion for results WLM - Always one Wipro WLM - Nurture client obsession WLM - Grow our people