2 Wfa Jobs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: WFA - HCM.

Job description We have a vacancy with below details, Role : Uk Payroll Experience -7+ yrs Notice Period : Immediate to 30 days ( Currently serving) Designation: Manager/Senior Manager In this role you will be responsible for: 1) 12 + years of Relevant experience in Payroll, WFA, Comp &Ben, Recruitment and overall HRO Operations.8+ years of experience in Team Handling 2) Ensure delivery and contractual commitments of the HRO are met 3) Driving noiseless delivery, continuous improvement, drive best practices and adding value to the customers business 4) Aligning growth strategy with account and domain objectives 5) Engage with the client organization counterpart and maintain and grow relationship with them 6) Responsible for People Development and Engagement across all levels within the Account 7) Continuous engagement with Support function, Account Leaders to ensure smooth functioning of delivery within the account 8) Driving profitability within individual Accounts and HRO CoE and identifying opportunities for further business growth 9) Good knowledge of Retirement benefits & Health Benefits for UK payroll 10) Good Understanding of HR systems primarily Workday including interfaces/ data flow in and out and issues that arise from that. Should be able to support workday enhancements projects. 11) Knowledge of entire onboarding process and system, Workers’ compensation, and Health benefits plans, 12) Sound knowledge of new joiner compliance i.e., government forms, benefits plan, employee health records etc. 13) Should be familiar with People Operations technology platforms and Applicant tracking Systems. 14) Prior transition exposure of multiple areas in HR operations 15) Organize and lead staff ensuring a fully efficient payroll and HR operation 16) Verify and maintain compliance with government payroll/tax requirements 17) Review and audit current processes to ensure compliance, while recommending and implementing changes where needed 18) Conduct ongoing training for HR staff to ensure productivity and knowledge of overall processes are maintained and improved 19) Manage, coach and develop team members 20) Responsible for tracking and testing legislative/regulatory changes, application enhancements, and system modifications 21) Ensuring the department’s ability to meet all company deadlines and annual performance goals 22) Would be required to take active role in year Start/End activities as well as UAT/UVT as per requirement 23) Communicate effectively with various levels of management to ensure a high level of customer support and positive customer interactions 24) Excellent communication and reporting skills 25) He/She should have engaged or driven quality / PI / Lean projects within HRO domain 1) Detail Oriented 2) Good Communication Skills 3) MS Office & Excel,Ppt Skills 4) HRO Tools 5) Team Handling Skills 6) Client Management Skills 7)Client Escalation Handling skills