2951 Wellness Jobs - Page 38

LevelAssociate Manager / Manager Indus Appstore is looking for a Social Media Manager who can build a distinct, high-engagement social presence - speaking to both consumers and developers. This is a hands-on, brand-building role focused on organic and influencer-led growth . Were looking for someone who can scale content, shape our brand voice across platforms, build community engagement, and implement tools and processes to scale execution over time. This isnt a performance-led or content factory role. We need a storyteller and brand builder who can shape Indus' social voice from the ground up, create platform-native formats, and build high recall and affinitywithout relying on media budgets. Brand Voice & Channel Strategy Craft and evolve a unique voice for Indus Appstore that adapts between consumer and developer contexts Define the channel & content strategy for organic channels such as WhatsApp, Sharechat, Instagram, LinkedIn, X (Twitter), Reddit and YouTube Always-On Organic Content Engine Design platform-native content plans and monthly calendars for both user and developer audiences across all channels Plan a mix of formatscarousels, reels, infographics, dev-focused content drops, user stories, etc. Source, write, and collaborate with designers/creators to ship thumb-stopping, high-context posts Own the response strategy for comments, DMs, tag mentions, and community queries Own the balance between evergreen formats, topical engagement, and campaign bursts Reactive & Topical Marketing Spot cultural or tech trends and jump on them with agility (especially on X & IG) Build lightweight internal systems for real-time content brainstorming and publishing Collaborate with content team to support brand moments, launches, and events with fast-response creative Cross-Functional Collaboration Work closely with PR, product, DevRel, design, and business teams Translate feature updates, launches, or developer wins into high-context social narratives Track and report on engagement, reach, and brand sentimentcontinuously refining the playbook Collaborate with business team to build and own thought leadership calender such as Case Studies, WhitePapers etc Social Listening & Community Insights Monitor conversations across platforms to pick up user/developer sentiment, feedback, and trends Use social listening to generate content ideas, identify brand moments, and spot early buzz Act as the internal voice of social - bringing insights to marketing, product, and developer teams Social Media Ops & Tooling Implement tools for publishing, scheduling, analytics, and collaboration Set up internal systems for approvals, reporting, asset management, and content archives Create a scalable social engine with clarity on workflows, metrics, and ownership Key Filters for evaluation: 5-7 years of hands-on social media experience in high-growth consumer or tech-first companies Ability to manage content calendars, creator workflows, and editorial strategy end-to-end Experience working with tools for scheduling, social listening, and analytics (Sprinklr, Sprout Social) Strong instincts around platform trends and audience resonance (esp. LinkedIn + IG + X | Experience on Regional Friendly Platforms like Sharechat and Elo Elo is a plus) Track record of growing engagement through organic and creator-led content Experience managing multiple voices/audiences (consumer and developer preferred) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mn users and 16 mn merchants live on our platform. Job Objective: This is an individual contribution role and one would have to own end-to-end accountability for building PhonePes acceptance network across a set of national/international brands/retail chains operating in the country. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey. Reporting Matrix The role will report to the Head - National Key Account Manager. Responsibilities Business Growth: Identification of key stakeholders on the merchants side for the identified set of brands. Develop an understanding of the prospective merchants business environment and prepare merchant specific contextual/relevant pitches. This would need one to be good with data/understanding in the Indian context and basis this one should be able to outline the value which PhonePe can add to this business. Stakeholder Management: Pitch the solution along with the overall business proposition to the key stakeholders. This would need one to be comfortable with having multiple discussions with CXOs/Senior Management on the merchant's side. Work with the PhonePe and Merchant legal teams to finalize the partnership agreements. This would need one to understand PhonePe and the Merchants business end to end and identify all relevant elements to be covered under the partnership agreement. Work with PhonePe category management teams and different functional teams on the merchants side to finalize the longer term business plans and model of engagement between the PhonePe teams and the Merchants teams. Map Competition Develop a holistic understanding of the overall digital payments landscape in the country/developments/opportunities and help adapt PhonePes go to market plans in the organized retail space accordingly. To be able to take timely action, it is imperative that we monitor the market and be informed of competitions initiatives. This will ensure that appropriate response strategies are being formulated and implemented. Develop a holistic understanding of the overall digital payments landscape in the : MBA from Tier 1 campus with good academic record Proven working experience of minimum 6 years especially from enterprise business Experience in handling/ generating revenue for the organisation Excellent communication and influencing skills Prior experience in payment space would be preferred Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Opportunity: PhonePe is on a mission to change the landscape of digital payments and financial services in India. On this mission, we are committed to hiring the best while creating an environment of equal opportunity and empowerment. As a Product Manager at PhonePe, you will own and drive the roadmap for our platform and user centric products. You will work with other pod members and a diverse set of stakeholders towards a collective set of objectives. We work on complex technology, scale while iterating quickly and have a bias for impact in everything we do. As a Product Manager, you will: Identify holistic problem statements and distill it into meaningful scope of problems for technology to solve at scale Write detailed product specifications that allow for prioritization and efficient development including use cases and mocks. Craft product objectives at a feature and draft a solid, quarterly product roadmap Evangelize and influence stakeholders on priority and impact using strong data points Identify and resolve blockers for the by negotiating with the right owners and stakeholders Drive communication and product cadences across cross-functional teams Have a point of view on aspects of product operations, design and marketability What we look for: Excellent verbal and written communication skills At Least 2 years of experience in Product / Platform building and development Analytical and data driven with the ability to to derive action and make decisions based on large data sets. Is a problem solver and has bias for impact. Comfortable with complex technology, analytics and operating models Comfortable working with multiple stakeholders and teams spread across different locations Proactive in seeking inputs, feedback and looping it back into the product roadmap PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

General Application If you dont see any relevant open job on our career site which matches your skillset or career preferences, please submit you application to this prospect job post. This will help us to consider your application whenever there is a suitbale opening which matches your skillset and career preferences. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. ASM is responsible for building and maintaining a strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a keen and sharp understanding of local merchant/customers needs and hence, driving PhonePe transactions based on both brand positioning and local requirements. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets. Reporting Matrix The role will report to the State Head and will have 8-10 Territory Sales Managers as direct reports and 70-80 business development executives as indirect reports. Responsibilities Business Growth: Grow distribution and market share in the assigned area of operations Identify, interact and develop DSAs to align and drive business in the market Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance Benchmark and compare performance with territory to broad base good practices Plan market size, span & geographies for TSM / TL / BDE / FLs Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap Ability to understand formats/data so as to gather right information, viz , in cases when we want them to do surveys and develop insights Stakeholder Management: Handle merchant escalations in market & partner with various internal stakeholders to resolve them Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc. Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement. People Management: Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team Onboard the new team members and help them assimilate PhonePe ways of working Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs Understand the reasons of exit and take corrective action to reduce attrition Drive team level R&R and engagement practices Quality Management: Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM Monitor performance on compliance parameters to ensure zero deviation R equirements: MBA from Tier 1 campus with good academic record 3-5 years of relevant experience in sales and distribution/business development Excellent interpersonal skills to manage situations on the ground Should have managed larger teams on the ground Exposure to the start up environment is an added advantage Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Minimum Qualifications Chartered Accountant/ MBA with 7+ year of work experience Strong Proficiency in MS Excel and presentations Strong analytical skills and problem-solving skills Proactive takes initiative, self-motivated, team player Strong stake holder management and interpersonal skills Preferred Qualifications Prior experience in Business Finance Extensive understanding of financial trends both within the company and generalmarket patterns Business acumen, Analytical approach, understanding of general businessdevelopment and operations Commercial Negotiations, Partnerships, Alliances experience Agreements and Contract Review Prior experience in Ecommerce/ start-ups/Consumer Tech Responsibilities Ensure health of the business and co-own the goals with the category heads Define annual operating plan (AOP), outlook and define OKRs for category Conduct reviews and evaluations for growth and profitability opportunities Provide financial reports and interpret financial information to various stakeholderswhile recommending further courses of action Develop complex financial models to facilitate decision making with Businessstakeholders Develop trends and projections for the business growth & finances Collaborate with other functions, discuss and agree on projects to be taken. Drive process improvement initiatives that impact the category Ensure proper monthly planning, reviews and closure activities PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Procurement Manager About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. About Pincode: Pincode is Indias first-of-its-kind local commerce app, revolutionising how local retailers connect with customers. It is built with the vision of empowering neighborhood stores, kiranas, and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce while preserving the charm of trusted, personalized service. Overview We are seeking a highly skilled individual to drive strategic procurement initiatives, leading sourcing activities, optimizing supplier relationships, and ensuring cost-effective procurement processes. Key Responsibilities : Analyze sales data, trends, and forecasts to develop accurate demand plans. Collaborate with cross-functional teams to adjust procurement strategies based on evolving demand. Ensure optimal stock levels are maintained at stores by monitoring inventory levels, and balance demand fluctuations with procurement timelines. Identify brands and vendors that align with our product needs, quality standards, and business objectives. Source and procure products from these brands and vendors, ensuring alignment with our store requirements and demand forecasts. This requires alignment at a hyperlocal level with brands which is a first in an ecommerce set up. Ensure that the brands and vendors align with store-specific needs and collaborate on deliveries, product availability, and service levels. Establish and maintain relationships with brands and suppliers, negotiating contracts and ensuring pricing efficiency, quality, and delivery standards. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Position Title Manager, Finance Key Responsibilities Manage and oversee the monthly book closure process, ensuring accuracy and timeliness. Experience in SOP, process flow, policies write up Prepare and review balance sheet reconciliations, income statement analysis, and variance analysis. Support in general ledger functions, ensuring accuracy, timeliness, and compliance with company policies and accounting standards. Coordinate with external & internal auditors during audits and provide necessary documentation and explanations. Identify opportunities for process improvements and implement best practices to enhance efficiency and accuracy. Participate in system upgrades and implementations, ensuring smooth transitions and minimal disruptions. Qualifications and Skills: Managing a team of 3-4 members Chartered Accountant (CA) with 6 to 8 years of relevant experience. Proficiency in accounting software and ERP systems. Understanding of accounting principles, Ind AS and financial reporting. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary : The incumbent will be responsible for managing operation metrics of accounts in his territory, track all important Metrics for Seller (Orders, Delivery TAT, CTT, OOS, Catalog Updates etc). Growth TracksCollateral to be deployed at store / Referrals to be enabled / Store Incentive to be discussed & implemented / Society Activations to be planned. This is an On-field role . : Account Management : Ensuring proper stock management at Store level Catalog updates as per demand trends and inventory status Facilitating order processing as per SLAs Monitoring picking and packing of goods at Store level Ensuring quality of packaging Account level monitoring of daily orders and deliveries Engaging with Stores and driving order frequency and volume Track store performance on a daily/weekly/monthly basis Monitoring demand generation activities like Society activations, store level promoter activities Map Competition : To be able to take timely action, it is imperative that we monitor the market and be informed of the competitions activity in key accounts. Operational Efficiency : Operations Executive is responsible for driving effective stockmanagement, packing and delivery of goods to customers as per timelines. Analyzing data trendsand providing guidance and support to store staff/account manager at Store level in improvingmetrics. Skills Required : 1-3 years of prior experience in operations, and vendor management. Excellent communication skills, both written and verbal. Strong interpersonal skills to build and maintain relationships with clients. Exposure to the startup environment is an added advantage. Proficiency in data entry and computer systems is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations Trading is mandate PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment boldly, and deliver exceptional results. Our teams are collaborative, passionate, and committed to creating customer-centric solutions at scale. About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

RoleAdvisor TitleAdvisor, Customer experience LocationBangalore Reporting toAssistant Manager, Customer experience About Phonepe : PhonePe is Indias leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function : At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback. Function Summary: The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers Role Responsibilities: Act with integrity & think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so theyre able to leverage PhonePe to the fullest Experience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Minimum Qualifications Chartered Accountant/ MBA with 5+ year of work experience Strong Proficiency in MS Excel and presentations Strong analytical skills and problem-solving skills Proactive takes initiative, self-motivated, team player Strong stake holder management and interpersonal skills Preferred Qualifications Prior experience in Business Finance Extensive understanding of financial trends both within the company and general market patterns Business acumen, Analytical approach, understanding of general business development and operations Commercial Negotiations, Partnerships, Alliances experience Agreements and Contract Review Prior experience in Ecommerce/ start-ups/Consumer Tech Responsibilities Ensure health of the business and co-own the goals with the category heads Define annual operating plan (AOP), outlook and define OKRs for category Conduct reviews and evaluations for growth and profitability opportunities Provide financial reports and interpret financial information to various stakeholders while recommending further courses of action Develop complex financial models to facilitate decision making with Business stakeholders Develop trends and projections for the business growth & finances Collaborate with other functions, discuss and agree on projects to be taken. Drive process improvement initiatives that impact the category Ensure proper monthly planning, reviews and closure activities PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe PhonePe Group is Indias leading fintech company. Its flagship product, the PhonePe digital payments app, was launched in Aug 2016. Within a short period of time, the company has scaled rapidly to become Indias leading consumer payments app. On the back of its leadership in digital payments, PhonePe Group has expanded into financial services - Insurance, Lending, & Wealth as well as new consumer tech businesses - Pincode and Indus Appstore. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about technology is a big part of being at PhonePe. The customer experience team at PhonePe takes full ownership of a customers journey on the app, identifies opportunities for it to be better based on customers voice, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of Customer First is how we execute on our vision to be best in class. The Role: As an AM for Product Operations in our Customer Experience (CX) team, you'll be instrumental in shaping seamless and intuitive experiences for our users. You'll bridge the gap between product development and customer satisfaction, driving improvements that enhance our insurance offerings on the PhonePe app. Key Responsibilities Elevate the Customer Journey: Own the end-to-end customer experience, proactively identifying pain points and collaborating with stakeholders to implement scalable improvements across all touchpoints. Optimize Product Flows: Partner closely with the Product team to refine the user journey for insurance on the PhonePe app, ensuring a smooth and effortless digital experience. Design Intuitive Support: Anticipate user challenges and design proactive, intuitive support journeys that optimize for both user satisfaction and cost efficiency. Drive Growth through Insights: Collaborate with the Business team to identify upsell and cross-sell opportunities by analyzing user drop-offs and extracting key insights from customer feedback and support tickets. Proactive Issue Resolution: Implement strategies for issue prevention and reduce the need for customers to contact support, directly impacting ticket volumes and enhancing self-service capabilities. Master System Architecture: Coordinate with Product, Tech, and Business teams to deeply understand platform architecture and data flows, identifying failure points and conducting root cause analyses to resolve systemic issues. Data-Driven Improvement: Prioritize improvement opportunities using a blend of quantitative (ticket data, surveys) and qualitative insights, leveraging technology and process enhancements to reduce customer issues and support contacts. Innovate & Lead: Champion a culture of curiosity and first-principles thinking, questioning existing norms to ideate and lead new customer experience projects with clear, measurable business impact. Systematic Problem-Solving: Apply structured problem-solving methodologies and a disciplined, fact-based approach to conduct thorough Root Cause Analyses (RCAs) and implement lasting solutions. Ideal Candidate An MBA or Tech Graduate from a Tier 1/2 institution with 3+ years of relevant experience Experience in the Fintech or Insurance sector is a significant advantage Proven ability to manage and influence diverse stakeholders across various teams effectively Possesses excellent analytical skills , capable of conducting independent analysis, drawing sound conclusions, and influencing team strategies based on data-driven observations. Adept at synthesizing both quantitative and qualitative data to build subject matter expertise and provide actionable insights to business teams, product, and engineering leadership. Demonstrates a high degree of customer centricity and a sharp eye for identifying crucial opportunity areas to enhance user experience. Outstanding interpersonal and communication skills , with a track record of effectively interacting with and presenting to various stakeholders, including leadership. Prior experience working in product-based startups is a definite plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Card & Merchant Accounting and Control (CMAC) team manages the accounting for $1.2 Tn of Card spend, Remittances and Merchant payments along with accounting for Incentives COE amounting to $2B. which includes accounting for Corporate Client Incentives, GNS Royalties, Merchant Rebates etc. and provide governance and oversight to unclaimed funds (Abandoned Property). The specific role is part of Abandoned Property COE and the team is responsible for Regulatory reporting, Compliance and governance of Abandoned Property Funds. The key responsibilities will include Monitor Month end P&L treatment, validations and ensuring accurate / timely completion and GL Posting Monthly review of ABP ledgers completeness, accuracy and operational aging analysis Governance of ABP Ledger - global master file maintenance, updation of rules, product, ownership and upload into automated Tableau database Monthly TB / GL review, New accounts set up / Treatment rule set up / matching rules set up in IRIS MU Liaison with upstream operations teams to ensure relevant data collation required for escheatment filing and final due diligence for applicable markets. Escheatment Reporting Preparation, filling and related accounting Escheatment Reporting - related Sub Ledger support preparation / uploads / reconciliation in IRIS MU Past Experience: B.Com / Or Specialization In Commerce Stream With 0-2 Years Of Experience. Should Not Be Currently On A Staging Post Assignment Should Have A Minimum Performance Rating Of G3/L3. Qualifications Must Have Good System Skills Viz. Ms Access, Excel And Main Frame System. Must Have Good Communication, Interpersonal Skills And Be An Effective Team Player Must Have Sound Analytical Skills. Must Have Sound Written / Oral Communication Skills Technical Skills/Capabilities: Must Have Good System Skills Viz. Ms Access, Excel And Main Frame System. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The US GAAP and SEC Reporting team is based in India and responsible for supporting the preparation of the quarterly and annual financial statements that are filed with the Securities and Exchange Commission (SEC), as well as supporting the production of US GAAP annual financial statements for key subsidiary legal entities and the externally presented quarterly Earnings materials. In addition, the team includes the Cash Flow Center of Excellence, that prepares cashflow statements for AXP and US GAAP subsidiary financial statements The team s main stakeholders are senior leaders of the company including the Corporate Controller, General Counsel s Office and the Disclosure Committee. While the team owns deliverables on a quarterly cadence, no two quarters are the same due to the ever-evolving storyline of the company s performance and aspirations. This role and team has high exposure to senior leaders, making a culture of discourse, innovation and diverse thinking key to the team s success. This position will require knowledge for preparation of American Express 10K/10Q, Cash Flow statements, XBRL tagging for US GAAP financials for Legal entities Responsibilities Preparation of Cash Flow Statements for AXP including US GAAP Legal entities financials and regulatory filings in collaboration with various Subject matter experts across the organization. Preparation of US GAAP financials for various Legal entities in collaboration with controllership teams Supporting the drafting of AXP 10-Q/K including preparation of certain footnotes Peer benchmarking of disclosures, assessment of new SEC rules and GAAP changes including supporting of accounting and reporting changes related to new mergers and acquisitions. Providing support for audit and control procedures Collaborating with various Subject matter experts for smooth close Ensuring financial integrity and proactively identifying risks Proactively monitor changes to the internal and external environment, linking them to financial impacts. Build, maintain, and leverage excellent relationships with key Finance and Business colleagues. Minimum Qualifications CA/CPA with 0 - 4 years of experience in Finance. Strong knowledge of USGAAP, processes, and systems Knowledge of foreign exchange related concepts such as CTA and TGL is preferred. Knowledge of XBRL preferred. Track record of building relationships to influence decisions and drive results. Strong analytical, organizational, and problem-solving skills. Adept at interpreting financial information to derive business insights. Ability to synthesize complex data into an easy-to-understand message. Experience with prioritizing multiple requests and managing tight deadlines. Highly motivated with strong sense of accountability, initiative, and a can-do attitude. Strong customer focus with ability to anticipate needs and desire to meet them. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role ? Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes. Demonstrate learning agility, make decisions quickly and with the highest level of integrity. Should possess strong analytical and problem solving skills and a tremendous will to win Strong relationship building, management and influencing skills Exceptional verbal, written, and interpersonal communication skills Minimum Qualifications: Graduates/Under graduates with 1-10 years of International BPO calling experience Excellent Communication Skill Comfortable working in 24/7 work environment Ensure maximum recovery on Card Members accounts through Inbound/Outbound calls Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Preferred Qualifications: Prior Sales/Customer Service/Collection experience is an add-on.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description The Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with Federal Reserve requirements for American Express Company and its subsidiaries. We perform independent processes to prepare, review and analyze financial information with a key focus on control and compliance and addressing new Federal Reserve requirements, including new reports. We work extensively with our own market financial controllers, subject matter experts, General Counsel s Oice, technology partners, and external regulators. The team is committed to talent development, work / life balance, and timely recognition of team members. This role may be subject to additional background verification checks. American Express (AXP) has a huge focus on controls and compliance and this is fundamental to our business. The incumbent should be willing to work in a controlled environment and prior experience of understanding the need of controls in the process will be an advantage. He/ She has to be fully compliant with all applicable Company policies relating to control and compliance. Controls are the procedures, policies, and means by which an organization monitors and controls the direction, allocation, and usage of its financial resources. Ensuring that our internal controls are well-defined will result in increased reliability of financial reporting and compliance with applicable laws. Responsibilities- This position will be a part of the Financial Reporting Cluster. It will primarily support the External Reporting function and will be part of Regulatory Reporting team. The job would entail the following activities: Preparing the regulatory filing and supporting documentation/schedules. Contribute on strengthening controls and complaince environment on process and SOX function. Ensuring report compliance with Federal Reserve and other regulatory reporting requirements, the Company s internal review procedures and all other applicable policies and procedures. Supporting projects to transform the preparation of regulatory reports, including automation and simplification. Supporting the Managers and Director in responding to inquiries of (i) Federal Reserve; (ii) GCO; and (iii) other regulatory related inquiries. Supporting the Managers and Director in implementation of analytical and reporting processes, procedures and systems using the Company s control framework. Coordinating with various Subject Matter Experts, market controllers and Global Reporting leaders. Displaying thought leadership and supporting work/life balance initiatives. This role may be subject to additional background verification checks. Shift timings- 11AM to 7:30PM Purpose of the Role These quarterly/monthly filings report certain financial and non-financial information in accordance with the applicable Federal Reserve and other authoritative guidance at both the Consolidated American Express Co. and at the subsidiary legal entity levels. Visit http: / / www.federalreserve.gov / reportforms / default.com for more information on these filings. Critical Factors to Success Should have problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation. Project management skills and experience will be distinct advantage. Should have strong results orientation, project management, collaboration and co-ordination abilities. Should be self-driven, self-motivated and have eye for detail. Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Past Experience US GAAP knowledge & experience Regulatory/ external reporting experience is preferable Knowledge of SOX/ PRSA and control & compliance preferrable Academic Background At least 1 -2 years experience in Accounting/Reporting -Chartered Accountant/CPA preferred -Prior experience with U.S. regulatory/SEC reporting or public accounting a plus. Functional Skills/Capabilities: Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc. Reporting and analysis experience will be an advantage. Familiarity with US GAAP and financial accounting experience is preferred. Self-driven, team player, have analytical skills and inclination for process improvement. For an internal candidate, knowledge of company policies, businesses, finance processes and systems is desirable. Understanding of financial domain and AXP systems. Technical Skills Able to understand and enhance the control environment around the filings. Able to understand the SOX and operational controls associated with the process Strong analytical and problem solving skills. Quick learner. Must be proficient in MS Applications such as Excel, PowerPoint and Word. Knowledge of Platforms Oracle, Essbase, RRA architecture Behavioral areas Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

About the job This position is needed to . . Responsibilities In this role, you ll: Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Qualifications [CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS] *Required: Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Desired: Specify education, previous job experience, certifications, technical skills and soft skills required. Specify education, previous job experience, certifications, technical skills and soft skills required.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The listed job in SFDC is an exciting opportunity for supporting the commercial business and be a part of the Salesforce.com journey. Job Specification: Case Management - Support SFDC platform users by providing resolution to User cases on SFDC related queries and issues. Enhance customer experience with SFDC platform by supporting field organization with timely turnaround as per defined SLA s. Key Responsibilities: As a Salesforce.com administrator, ensuring a close collaboration with regional & global stakeholders to assess and provide salesforce case support. Case Management Support: To Manage and Ensure resolution of high volume with low/medium complexity user support cases in a fast-paced environment. o Adherence of service level agreements (SLA s); continuously strive to improve on resolution timeline. Ability to learn new feature implementations in order to provide support to end users. Provide technical guidance to business team for issues with Salesforce.com Proactively participate in the global standardization on case resolution and share best practices with peers. Minimum Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. Preferred Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Managing Oracle/IRIS Operations process including customer query, managing inbound & outbounds and application access. Support all Maintenance related activities in Oracle/IRIS and other financial systems like Essbase, HFM/HFR, OBIEE, etc. Ensure compliance with agreed SLA, internal guidelines, accounting policies/ protocols and managing internal and external audits. Ensure process health through metrics-based governance. Support and participate in process standardization, automation, and continuous improvement initiatives including business partner and customer initiatives. Collaborate with key stakeholders - Process Owners, Product owner, Technology partners. Always ensure Financial Integrity and proactively identifying risks. Experience : Strong customer management experience and needs to interact with various business users/units. Strong functional skills backed with accounting domain knowledge. Knowledge of IRIS/Oracle/ERP/OBIEE. Functional knowledge on Finance Processes. Qualification /Critical Skills / Knowledge required: B.COM/B. Tech/MBA/Postgraduate with minimum 4-5 years of experience. Strong People leadership skill. Strong functional knowledge on Finance. A strong ERP knowledge, Well-Developed Analytical Skills including financial accounting / reporting understanding. Change management exposure, including establishing new processes. A fast/keen learner with the ability to learn a detailed process quickly. Ability to share technical knowledge and proactively encourage others to do the same. Excellent verbal and written communication skills. Flexible to work in shifts as team require to have 24x7 support especially during the month close Nature and complexity of communication handled by the role (internal & external): Ability to interact with Business for gathering requirements independently and provide solutions to new requirements. Socializing with multiple stakeholders to operationalize change or setup a new process. This is a people leadership position. The incumbent should have prior experience of leading a team of at least upto10 people and should be able to take responsibility for driving and managing a high level of Employee Motivation and Engagement Conflicts & Challenges handled by the role: Multi-tasking. Understanding changes driven by Technology, Business Process, new enterprise initiatives, local requirements. Quick turnaround with stringent timelines. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Your Impact OR Responsibilities: Publicis Sapient Product Engineering team is looking for Technical Recruiter, who is responsible for the execution of the recruitment process: Interview, offer negotiation, candidate engagement, stakeholder management and post offer follow ups for assigned requisitions. Also, responsible for coming up with innovative hiring strategies right from understanding the Tech requirements to closing the needs. Regularly identifies, discusses and brings forward issues or ideas to Hiring leads. Partner closely with hiring managers, HR and leadership to determine the needs of the organization Identify, Develop, implement and execute recruiting programs, sourcing channels and strategies to fill current openings and help build a healthy pipeline of qualified candidates Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements Act as a point of contact and build influential candidate relationships during the selection process Helping to position the recruiting team to provide high quality, timely and cost-effective recruitment services Utilizing social media platforms (LinkedIn, Facebook, Twitter, etc) to drive networking and candidate pool development. Develops and maintains a pipeline of talent so that interested, affordable and highly qualified candidates are readily available to present to recruiters. Cultivates candidate pools and manages candidate engagement using contemporary and "high-touch" methods. Provide a world-class candidate experience. Using affirmative action plan metrics, determine deficiencies in diversity staffing and develop recruitment sources to identify diverse candidates. Demonstrate success in direct sourcing techniques to include cold calling and internet searches Develop candidate talent pipelines through sourcing channels, recruitment campaigns, internet searches, networking groups, social media, database search, and referrals Build relationships with team members, candidates, the HR wider community and professional network Identifies target companies, user groups, professional associations which could lead to qualified candidates Gaining market intelligence including and understanding of the talent landscape in targeted geographic locations. Qualifications Your Skills & Experience: 3+ years of experience in technical recruitment preferably with an internet product-based company. 3+ years of experience recruiting for Technology and Product functions applying diverse sourcing channels including online platforms and social media resources (e.g., LinkedIn, job boards, Boolean searches, and social networks) to build a talent pipeline. Should have deep understanding to hire SDE (Software Development Engineers), SDM (Software Development Managers), TPM (Technical Product Manager). Experience with full-cycle recruiting, from sourcing candidates to the interview and hiring process ensuring a seamless and positive recruitment experience. Data Fluency - Strong analytical skills with a passion for using data to inform recruiting decisions. Sourcing Tools - Experience with top recruiting platforms and AI tools to identify and engage passive, top 1% tech relent. Experience in using a CRM (candidate relationship management and ATS (applicant tracking system) Supports diversity, driven results and agile. Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well-being.

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Your Impact OR Responsibilities: Publicis Sapient Product Engineering team is looking for Technical Recruiter, who is responsible for the execution of the recruitment process: Interview, offer negotiation, candidate engagement, stakeholder management and post offer follow ups for assigned requisitions. Also, responsible for coming up with innovative hiring strategies right from understanding the Tech requirements to closing the needs. Regularly identifies, discusses and brings forward issues or ideas to Hiring leads. Partner closely with hiring managers, HR and leadership to determine the needs of the organization Identify, Develop, implement and execute recruiting programs, sourcing channels and strategies to fill current openings and help build a healthy pipeline of qualified candidates Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements Act as a point of contact and build influential candidate relationships during the selection process Helping to position the recruiting team to provide high quality, timely and cost-effective recruitment services Utilizing social media platforms (LinkedIn, Facebook, Twitter, etc) to drive networking and candidate pool development. Develops and maintains a pipeline of talent so that interested, affordable and highly qualified candidates are readily available to present to recruiters. Cultivates candidate pools and manages candidate engagement using contemporary and "high-touch" methods. Provide a world-class candidate experience. Using affirmative action plan metrics, determine deficiencies in diversity staffing and develop recruitment sources to identify diverse candidates. Demonstrate success in direct sourcing techniques to include cold calling and internet searches Develop candidate talent pipelines through sourcing channels, recruitment campaigns, internet searches, networking groups, social media, database search, and referrals Build relationships with team members, candidates, the HR wider community and professional network Identifies target companies, user groups, professional associations which could lead to qualified candidates Gaining market intelligence including and understanding of the talent landscape in targeted geographic locations. Qualifications Your Skills & Experience: 3+ years of experience in technical recruitment preferably with an internet product-based company. 3+ years of experience recruiting for Technology and Product functions applying diverse sourcing channels including online platforms and social media resources (e.g., LinkedIn, job boards, Boolean searches, and social networks) to build a talent pipeline. Should have deep understanding to hire SDE (Software Development Engineers), SDM (Software Development Managers), TPM (Technical Product Manager). Experience with full-cycle recruiting, from sourcing candidates to the interview and hiring process ensuring a seamless and positive recruitment experience. Data Fluency - Strong analytical skills with a passion for using data to inform recruiting decisions. Sourcing Tools - Experience with top recruiting platforms and AI tools to identify and engage passive, top 1% tech relent. Experience in using a CRM (candidate relationship management and ATS (applicant tracking system) Supports diversity, driven results and agile. Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well-being.

About the Opportunity Operating in the K-12 education sector, our residential CBSE boarding school in Andhra Pradesh delivers holistic, future-ready learning for Grades 6-10. Backed by Teacher Pool s talent network, we nurture academic excellence and character development through small-batch instruction and modern pedagogy. Primary Job Title: Secondary English Teacher (CBSE) Role & Responsibilities Plan and deliver engaging English lessons aligned to NCERT & CBSE learning outcomes for Grades 6-10. Integrate grammar, literature, and communicative skills using activity-based and digital methodologies. Design unit tests, formative assessments, and remedial plans; track progress in the school LMS. Mentor students in debates, elocution, and creative writing clubs; prepare them for board and Olympiad exams. Collaborate with house parents to support residential life, discipline, and socio-emotional well-being. Attend PTMs, in-service trainings, and accreditation audits; uphold school safeguarding and HSE policies. Skills & Qualifications Must-Have B.A./B.Sc. with English plus B.Ed., TGT certification recognised by CBSE. 3+ years of secondary English teaching experience in a CBSE or ICSE school. Proficiency in lesson planning, Bloom s Taxonomy, and classroom technology (Smart Boards, Google Classroom). Fluent spoken and written English with strong classroom management. Preferred Background in residential schools or pastoral care. Cambridge or IB workshop certifications, TESOL advantageous. Working knowledge of NEP 2020 pedagogical approaches and experiential learning. Benefits & Culture Highlights On-campus furnished accommodation and nutritious meals. Professional development stipend and Teacher Pool career-progression pathways. Vibrant, student-centric campus with sports, arts, and wellness facilities.