5458 Welding Jobs - Page 46

We are Looking for an experience candidate in our manufacturing Unit for Pithampur. Swara Baby Products Private Limited is one of the leading contract manufacturing of Baby Diaper in India. Minimum 2Years to 8 Years of Experience in Maintenance (Electrical) Department. Education: - ITI/Diploma /BE/B.Tech -Electrical Job Description: - Experience in electrical maintenance in manufacturing. Experience in Preventive and breakdown maintenance. Worked on electrical instruments like -Air compressor, Transformer, DG Sets etc. Knowledge about MCB, MPCB MCCB, RCCB, ELCB and HT/LT Panels. Knowledge about Motors, Breakers, VFD etc. Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Diploma (Required) Experience: Maintenance: 2 years (Required) Electrical engineering: 1 year (Required) Location: Pithampur, Madhya Pradesh (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Job Overview We are seeking a skilled Fitter to join our dynamic team. The ideal candidate will possess a strong understanding of mechanical systems and be adept at assembling, installing, and maintaining various components. This role is crucial in ensuring that all fittings meet the required specifications and quality standards. The Fitter will work closely with other team members to ensure efficient operations and contribute to the overall success of our projects. Responsibilities Interpret technical drawings and specifications to determine the necessary fittings and components. Assemble and install mechanical systems, ensuring accuracy and adherence to safety standards. Conduct regular inspections of fittings to identify any issues or areas for improvement. Perform maintenance and repairs on existing installations as required. Collaborate with engineers and other technicians to resolve any technical challenges that arise during the fitting process. Maintain a clean and organised work environment, adhering to health and safety regulations. Document all work completed, including any modifications made during the fitting process. Qualifications Proven experience as a Fitter or in a similar role within the engineering or manufacturing sector. Strong understanding of mechanical systems, tools, and equipment used in fitting tasks. Ability to read and interpret technical drawings accurately. Excellent problem-solving skills with attention to detail. Good communication skills, both verbal and written, for effective collaboration with team members. A relevant qualification in engineering or a related field is preferred but not essential. Familiarity with health and safety regulations in a workshop environment is advantageous. If you are passionate about engineering and possess the necessary skills to excel as a Fitter, we encourage you to apply for this exciting opportunity to contribute to our team’s success. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Experience: Fitter: 1 year (Preferred) Location: Kanchipuram, Tamil Nadu (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Position: Plant & Machinery Maintenance Executive– (Only Males) Qualification required: Diploma or ITI in Mechanical, Electrical, or Industrial Maintenance. ITI trades: Fitter, Electrician, Mechanical Maintenance, etc Experience – Min experience of 3 years in any MNC (Preferably food & beverage industry) Salary – 18K in hand Job location – Sahnewal Ludhiana -Punjab (Preferred Local Candidate) Timings: 9:30AM – 7:00PM Responsibilities: - Plan and execute routine maintenance schedules for equipment and facilities. - Conduct inspections to identify potential issues before they become major problems. - Respond promptly to machinery or equipment breakdowns. - Diagnose faults and perform necessary repairs or arrange for service technicians. - Minimize downtime by prioritizing and resolving issues quickly. - Monitor the condition of electrical, mechanical, HVAC, plumbing, AHU, RO, AIR COMPRESSOR, GENERATORS and other utility systems. - Maintain an inventory of tools, equipment, and spare parts. - Track record of machinery breakdown requisition slips and maintain history record of each machine - Keep detailed logs of maintenance work done, faults identified, and resolutions. - Conduct routine safety checks and risk assessments and give proper training to machine operators. Types of Machinery to be handled: FBD, BLENDER, GRINDING & PULVERIZING MACHINE, Volumetric MACHIN No charges from candidate side For immediate response contact at 9888226055 Job Type: Full-time Pay: Up to ₹18,000.00 per month Work Location: In person Application Deadline: 22/07/2025

CALL ON: +919510081129 Job Description: Welder Fabricator Department: MachineryReporting Structure: Reports to Production ManagerSummary: We are seeking a skilled Welder Fabricator to join our team at Multipro Machines Private Limited. As a Welder Fabricator, you will be responsible for welding and fabricating metal components for machinery. If you have a passion for precision and a keen eye for detail, we want to hear from you! Responsibilities: Read and interpret blueprints and drawings to determine the specific welding requirements Operate welding equipment to weld and fabricate metal components Inspect and test welded surfaces and structures to ensure accuracy Maintain welding equipment and tools in good working condition Collaborate with team members to meet production deadlines Qualifications: Proven experience as a Welder Fabricator in the machinery industry Proficient in reading and interpreting blueprints and drawings Strong attention to detail and precision Ability to work independently and as part of a team Welding certification preferred Skills: Excellent welding and fabrication skills Ability to operate welding equipment safely and effectively Strong problem-solving skills Good communication and teamwork skills If you are a dedicated Welder Fabricator looking to join a dynamic team in the machinery industry, apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Ability to commute/relocate: Mavdi, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Expected Start Date: 20/07/2025

CALL ON: +919510081129 Job Description: Welder Fabricator Department: MachineryReporting Structure: Reports to Production ManagerSummary: We are seeking a skilled Welder Fabricator to join our team at Multipro Machines Private Limited. As a Welder Fabricator, you will be responsible for welding and fabricating metal components for machinery. If you have a passion for precision and a keen eye for detail, we want to hear from you! Responsibilities: Read and interpret blueprints and drawings to determine the specific welding requirements Operate welding equipment to weld and fabricate metal components Inspect and test welded surfaces and structures to ensure accuracy Maintain welding equipment and tools in good working condition Collaborate with team members to meet production deadlines Qualifications: Proven experience as a Welder Fabricator in the machinery industry Proficient in reading and interpreting blueprints and drawings Strong attention to detail and precision Ability to work independently and as part of a team Welding certification preferred Skills: Excellent welding and fabrication skills Ability to operate welding equipment safely and effectively Strong problem-solving skills Good communication and teamwork skills If you are a dedicated Welder Fabricator looking to join a dynamic team in the machinery industry, apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Ability to commute/relocate: Mavdi, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Expected Start Date: 20/07/2025

*Gas & Oven repair & Maintenance * Electrical coil replace *Refrigerator & Freezer * DG Checking & ABC check *Aqua guard & RO Connection & replacement *UPS Connection * Bine Marie replacing coil *electrical wiring ,light . * Plumbing work Site inspection & supervision on repair & maintenance of electrical & electronic equipments Plumbing work, machinery wiring ,UPS installation Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Required) Work Location: In person

JOB SUMMARY Performance of routine building maintenance tasks in one or more fields (eg. Electrical, Plumbing, Airconditioning etc.) so as to ensure technical and safety standards of the Hospital in accordance with hospital regulations and statutory bodies. Job Type: Full-time Pay: ₹21,000.00 - ₹23,000.00 per month Schedule: Rotational shift Work Location: In person

designations : Welder experiences : 1 to 5 yrs salary : 15 to 25 k locations :Chennai -Kundrathur job descriptions : candidates should have experiences in Mig Welder all benefits provided interested candidates contact us or WhatsApp us 7550079132 Job Type: Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Experience: total: 1 year (Preferred) MIG welding: 1 year (Required) Work Location: In person

Post - Quality Manager-Fabrications Location - Pune Chakan waghjai nagar Education - BE / DME Experience- 10-12 yrs Skills - QMS , IATF , ISO , 7 QC Tools , MRM , PSA , Control Plan , PPAP , APQP , fabrication , Welding and Machining . JD Candidates should have experience in Sheet Metal Fabrication and Machining industry. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Chakan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: QMS , Quality , Welding: 10 years (Preferred) Work Location: In person

Responsibilities: Conduct preventive maintenance and troubleshoot machinery. Execute timely repairs, collaborate with teams, and prioritize tasks. Maintain accurate documentation of maintenance activities. Ensure safety compliance and participate in safety programs. Collaborate with cross-functional teams and promote a culture of safety. Identify opportunities for process optimization and stay updated on industry best practices. Respond to emergency maintenance situations promptly. Qualifications: B.Tech in Mechanical Engineering. Strong analytical and problem-solving skills. Basic understanding of mechanical systems. Good communication and interpersonal skills. Eagerness to learn and adapt to new technologies. Commitment to safety protocols. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Work Location: In person

Job Title: Multiple Openings Manufacturing Industry (Panchkula & Tapa, Punjab) Location: Panchkula, Haryana & Tapa, Punjab Industry: Manufacturing / Engineering / Industrial Products Open Positions in Panchkula (Experienced Candidates Preferred) 1. Quality Engineer Experience in manufacturing quality processes 2. Designer Must know costing , technical drawings , and CAD tools 3. Conventional Machine Operator Lathe, Cylindrical Grinder, Drilling & Tapping 4. CNC Operator & Programmer Skilled in CNC programming and operations 5. VMC Operator & Programmer Skilled in CNC programming and operations 6. Lathe Machine Operator Open Positions in Tapa (Punjab) Mass Hiring in Manufacturing Sector: 80 Welders – ARC & MIG Welders only 50 Carpenters 50 Fitters 20 Electricians – with DC Current experience Requirements: Relevant experience in manufacturing or industrial production Immediate joiners will be preferred Candidates must be physically fit and willing to relocate (if required) Salary: Best in Industry (Based on skills & experience) Job Type: Full-Time | Permanent

Must have knowledge about scheduling, product knowledge of Urea equipment, high-pressure. Heat exchangers like screw plugs, and related equipment as per ASME, API, IBR, and EN codes. Skilled in reviewing specifications, drawings, and customer queries to ensure fabrication feasibility and precision. Proven track record in planning, estimation, and process optimization with deep knowledge of cutting, rolling, welding, and heat treatment. Should hold relevant experience in Pressure Vessel, Heat Exchanger etc.

Ey Responsibilities Of The Position Preparation of documents/schedules during execution of projects. Execution sequence and follow ups for timely project completion. Establishment & Maintenance of Departmental Operating Procedure Preparation of Monthly Production Plan Conduct Manufacturing Kick-off meeting. Issuing of Material to Production thru MIN/SOB Critical machine loading Fortnightly project progress review and analysis Closed job summary preparation. Skills Required Knowledge of MSP, MS-Excel, power BI Working knowledge of ERP LN, PLM, MS Office, MS Project, Power BI etc Knowledge of Manufacturing & Welding practices Desirable Skills Accepting Responsibilities Customer Sensitivity Inter-personnel relationship Job Knowledge Planning Ability/Analytical Skills Prioritizing & organizing work

The job purpose of this role is to ensure the smooth functioning of mechanical systems and equipment by performing regular maintenance, attending breakdowns, and supporting the installation and commissioning of machinery. This includes conducting routine maintenance, responding promptly to equipment breakdowns, assisting in the installation of new machinery, maintaining documentation, and adhering to safety protocols and 5S standards. The role also involves coordinating with production and electrical teams for efficient maintenance and reporting critical issues to the supervisor/manager. Key Responsibilities: Routine Maintenance: Performing scheduled preventive maintenance of machines, tools, and utility equipment. Inspecting equipment and troubleshooting to detect and resolve issues. Breakdown Maintenance: Responding promptly to equipment breakdowns, minimizing downtime, and carrying out repair and replacement of defective parts using hand tools and machines. Installation & Commissioning: Assisting in the installation of new machinery and production lines. Ensuring proper alignment, fitting, and assembly as per technical drawings. Documentation & Reporting: Maintaining maintenance logs and daily breakdown reports. Updating records of spares used, parts replaced, and job completion status. 5S & Safety: Following 5S standards in the maintenance area and adhering strictly to safety protocols. Using Personal Protective Equipment (PPE) during work. Coordination: Coordinating with the production and electrical teams for efficient maintenance. Reporting critical issues immediately to the supervisor/manager. Key Skills & Competencies: - Knowledge of mechanical systems and machine operations. - Proficiency in using hand tools, drills, grinders, welding, etc. - Ability to read and understand technical drawings. - Problem-solving and time management skills. - Awareness of safety and 5S practices. This is a full-time position that requires work to be conducted in person.,

💼 Roles & Responsibilities:Fabricate metal components such as gates, grills, stair railings, and sheds based on design specs. Measure, cut, weld, and assemble metal parts using tools like angle grinders, welding machines, and cutting torches. Work from blueprints, drawings, and verbal instructions. Perform MIG/TIG/ARC welding as required. Ensure quality control of final fabricated products before dispatch. Maintain safety standards during fabrication and installation.

The job profile includes training college students and develop skills like welding, sheet metal and fitting in them.

Our Organisation is need of Mechanical Fitters/ Factory workers who will have the following responsibilities: Assembly of Air Handling units, Air Washers and Industrial Air coolers. Using hand and power tools, and may also be involved in welding and fabrication. Performing regular maintenance and repair work Complying with operations, safety, and maintenance procedures Skills: He must be able to operate drilling , cutting and hand grinding tools. Education: Diploma or ITI in mechanical or electrical trade

Resource Allocation, Utilization & Reporting · Support &Coordinate with site manager, site assistant manager for on time resource mobilization. · Pick and choose the optimum manpower with right skill and request for appropriate equipments in discussion with the Site Manager. · Monitor optimum utilization of resources, driving maximum efficiency out of the resources deployed for the project. · Abide to quality manuals and process placed by client/regulatory standards. · Monitor if the equipment are handled as per process & safety protocol and standard operating procedure. · Review and track the output of all inspection tests, post erection. · Educate the team on using PPEs (Personal Protective Equipment). · Ensure contract workmen, riggers, helpers, technicians adhere to work protocols (attendance, etc.) and monitor safety at site as per standards. · Follow appropriate storage procedures of materials, equipment, tools & tackles to ensure safety and maintenance. · Inform the site manager in case of breakdown of equipments during project execution. · Support auditory compliance procedures and adherence to the project plan regarding execution. · Prepare periodical reports (daily/weekly/ monthly progress reports) for site manager in collaboration with project coordinator. Customer Coordination · Support site manager in coordinating with the customer at various stages of pre-execution, in-process and post-execution; for understanding the requirements, resource mobilization, protocol, welding, fitting, testing, safety aspects, obtaining project completion certificate, receivables and demobilization of resources. · Act upon customer feedback regarding service quality on an on-going basis, both during project execution as well as post completion. Propose appropriate corrective actions to the site manager and on approval implement it. Process Improvement & People Development · Extend Support / Guidance to riggers, helpers, technicians whenever they face difficulties /shortcomings. · Follow and maintain systems and processes pertaining to project execution and suggest continual improvements. · Lead the execution team (technicians includingriggers, helpers, welders) and guide them to perform their jobs well; Train them, mentor and coach them such that they excel in their scope of work

As a Mechanical Maintenance Engineer based in Khopoli, you will be responsible for the repair and maintenance of various equipment such as diesel and oil burners, vacuum pumps, gear pumps, and gear motors. With a minimum of 2 years of hands-on experience, you will be expected to demonstrate quick installation and mounting skills for gear assemblies, bearings, and mechanical seals. Your key responsibilities will include troubleshooting temperature and pressure sensors, conducting routine inspections, and performing root cause analysis for mechanical failures. Additionally, you will support in the commissioning of new mechanical systems, maintain inventory for critical spares, and document maintenance logs and repair records. To excel in this role, you should possess welding experience, familiarity with PLCs, HMI systems, and ladder logic programming, and knowledge of procurement in the Khopoli-Taloja-Dombivli-Thane area. Strong communication skills, proactive teamwork, and willingness to work extended hours during onboarding are essential soft skills required. In return, we offer a competitive salary, overtime compensation, and a joining bonus for the initial 3-month orientation. You will have the opportunity to work in a dynamic team, gain exposure to cutting-edge industrial systems, and grow in a continuous learning and upskilling environment. Safety, structure, and process discipline are our top priorities, and we expect disciplined and orderly execution from all team members.,

HTE Planning LNT/HP/1424209 HENG-Heavy EngineeringHazira Mfg Complex Posted On 19 Jul 2025 End Date 15 Jan 2026 Required Experience 2 - 4 Years Skills Knowledge & Posting Location PLANNING COMMUNICATION HEAT TRANSFER PRODUCT KNOWLEDGE Minimum Qualification BACHELOR OF ENGINEERING (BE) BACHELOR OF TECHNOLOGY (BTECH) Job Description Must have knowledge about scheduling, product knowledge of Urea equipment, high-pressure. Heat exchangers like screw plugs, and related equipment as per ASME, API, IBR, and EN codes. Skilled in reviewing specifications, drawings, and customer queries to ensure fabrication feasibility and precision. Proven track record in planning, estimation, and process optimization with deep knowledge of cutting, rolling, welding, and heat treatment. Should hold relevant experience in Pressure Vessel, Heat Exchanger etc. ...............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Create a better future! Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future. Department: Crushers Role You will use your technical knowledge and tool skills to Design and Prepare the 3D models, drawings for the Crusher and Crushing stations. The position offers a great opportunity to work with the Global teams and various internal FLS departments to provide value-adding solutions to our customers and grow the business together. Your Responsibilities As an Engineer, shall act as product expert and leads the development and performance of the products to ensure that they are functioning according to quality and cost expectations. Applying mechanical engineering principles to develop products and steel structures. Prepare detailed design calculations, reports, and technical specifications in accordance with relevant codes and standards as required. Review and approve structural drawings, ensuring accuracy, constructability, and compliance with design intent. Advise on the equipment/ product to use while proposing a solution to client. Participate in design work and product customization and collaborate with manufacturing and production teams to ensure designs are optimized for manufacturability, assembly, and cost-effectiveness. Implementation of low-cost sourcing and address manufacturing issues and suggest design changes as needed to improve product efficiency and reliability. Ensure all design/ drawings comply with customer specifications, relevant industry codes, standards, and company drafting standards. Stay informed about competitor’s products / solutions and client needs to enable prompt and correct adaption of product functionality. Communicate effectively with manufacturing, production, and quality control teams to address drawing-related queries and ensure manufacturability. Represent and support both the global as well as regional interests while ensuring complete compliance on FLS guidelines. Presents design concepts and technical information clearly to internal and external stakeholders. Expect to travel to meet customers & suppliers for technical discussions / inspection / troubleshoot issues in the products or processes and assessment of existing products/ structures, and to provide technical support during design/ construction phases. Identify and resolve design issues and potential conflicts with other disciplines. Contribute to the development of project proposals and technical presentations. Ensure projects are delivered on time, within budget, and to the highest quality standards. Work together to achieve team/ company goals. What You Bring To qualify for this position, you must have the following minimum qualifications and experience Graduate in Mechanical/Production/Automobile Engineering from a reputed university or equivalent. Proficiency in 3D CAD software (e.g., SolidWorks, Inventor, AutoCAD). Specify the primary software worked on. Experience in designing industrial equipment. Previous experience with mining equipment is preferred. Knowledge of various manufacturing processes (e.g., casting, forging, welding, machining, sheet metal fabrication), materials and quality standards. Familiarity with Geometric Dimensioning and Tolerancing (GD&T) principles and application. Basic understanding of the design requirements of other disciplines. Ability to collaborate with core discipline design teams to achieve a working solution to problems. Proficient in Microsoft Office. Good verbal and written communication skills. Education Qualification Graduate in Mechanical/Production/Automobile Engineering from a reputed university or equivalent. Experience Solid experience in design and engineering. What We Offer Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income. Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options. Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock) Employee Assistance program for you and your immediate family A global network of supportive colleagues and growth opportunities Continuous development and training in your area of expertise within a global Organization As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers

Tasks Relevant Experience Required: 1. Experience with foreign project team in Paint Shop 2. Experience in Topcoat process and equipment Pre-Planning. 3. Experience in Planning, time, cost, and resources & supplier management. 4. Experience in Execution & Commissioning of Topcoat process. 5. Must have knowledge in Spot repair process, equipment, OEM standards, and Safety protocols. 6. Develop the capability, ensure the best quality and on time delivery 7. Experience in handling of Documentation for Topcoat and Spot repair. 8. Experience in Preparing and updating Topcoat and Spot repair standards. 9. Coordination with Multiple departments related to Topcoat and Spot repair. 10. Added advantage Sustainability & Digitalization projects 11. Added advantage, basic experience in Conveyor technology. 12. Good knowledge of English, spoken and written.13. Added advantage in German Language (A2). Full responsibility for Spot repair process and Equipment planning. 1. Estimation and SOR preparation for various spot repair and Top Coat modification projects. 2. Detail analysis and validation of Design, drawings from Mechanical and Electrical suppliers 3. Frequent Travelling to Project site for Installation & Commissioning support and site co-ordination. 4. Coordination with Global Suppliers and Germany team. 5. Implementing Daimler Standards (MBN).6. Additional responsibility in implementing Sustainability & Digitalization projects

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Competencies Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Competencies Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Management/ Web Publishing.