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WFM Team Lead Placewell

5.0 - 10.0 years

5 - 9 Lacs

bangalore rural, bengaluru

Work from Office

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future. Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for? • Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. • Analyze historical run rates, effi...

Posted 17 hours ago

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