5.0 - 8.0 years

10 - 12 Lacs

Gurugram

Work from Office

1. Project Delivery Management Oversee project delivery across all Departments to ensure on-time, high-quality outcomes. Monitor progress and address potential roadblocks proactively. Develop and implement processes to optimize delivery timelines and quality. 2. Team Management Act as the reporting manager for all Account Managers and Project Managers. Conduct regular team reviews to evaluate performance and provide constructive feedback. Facilitate collaboration across teams to align goals and priorities. 3. Client Escalation Management Serve as the first point of contact for client escalations. Resolve issues swiftly and effectively, ensuring client satisfaction and retention. Establish protocols to minimize future escalations and improve service levels. 4. Communication and Coordination Manage inter and intra-team communication for seamless operations. Act as a bridge between creative, technical, marketing and account teams to ensure alignment. Host regular status update meetings and share insights with leadership. 5. Reporting and Analysis Provide detailed project status reports to leadership, including risks and opportunities. Analyze delivery metrics and recommend improvements for efficiency. Key Performance Indicators (KPIs): On-time project delivery percentage. Reduction in client escalations. Team productivity and performance metrics. Client satisfaction and retention rates. Process improvement implementation rate. Qualifications and Skills: Experience: Minimum 7-9 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies. Leadership Skills: Proven ability to lead and motivate teams effectively. Client Management: Expertise in handling escalations and building strong client relationships. Process Orientation: Strong understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc). Communication: Excellent verbal and written communication skills. Problem-Solving: Ability to make quick decisions under pressure while balancing multiple priorities.

Posted 1 month ago

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Project Coordinator 3 Minds Digital

5 - 8 years

10 - 12 Lacs

New Delhi, Gurugram

Work from Office

1. Lead end-to-end project delivery for web, mobile, or custom software solutions. 2. Collaborate with Account Managers to understand client objectives, timelines, and success metrics. 3. Translate requirements into structured project plans with clear deliverables, timelines, and milestones. 4. Coordinate with technical teams (development, QA, UI/UX) to ensure alignment and progress. 5. Manage tasks, resources, risks, and dependencies using tools like Zoho Projects, Jira, or similar. 6. Facilitate daily scrums, sprint planning, reviews, and retrospectives. 7. Monitor key KPIs including delivery timelines, quality metrics, and resource utilization. 8. Maintain regular communication with stakeholders and clients, providing updates and resolving blockers. 9. Ensure compliance with SLAs, budgets, and quality expectations

Posted 3 months ago

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