Role Overview: The Webshops Technical Manager plays a central leadership role within the Webshops Systems Team. This individual is the primary guardian of technical stability, performance, and technical governance across all webshop-related platforms. The role involves overseeing senior technical staff (such as tech leads, DevOps engineers, and integration architects), enforcing good engineering practices, and driving improvements in technical quality across the domain. Key Responsibilities: Lead and grow a team of in-house technical experts, including but not limited to Tech Leads, DevOps engineers, and Integration Architects. Own and enforce the technical governance framework across the webshops domain, including architecture, system performance, scalability, and security. Balance technical quality benchmarks with continuous commercial delivery. Collaborate closely with Product Owners and Project Managers to align commercial delivery with strategic technical goals. Ensure visibility of technical issues and initiate resolution strategies, particularly for critical webshops platforms. Promote a culture of continuous improvement, documentation, and knowledge sharing within the technical team. Monitor and challenge operational inefficiencies and technical debt; actively seek optimization opportunities. Act as an escalation point for senior technical staff. Key Deliverables: A stable and performant webshop platform (SFCC, MuleSoft, CI/CD, Cloudflare). A structured technical governance framework that proactively reduces bugs and improves implementation quality. Clear division of responsibilities across the technical team, with documented ownership and regular reporting. A roadmap of technical improvements validated by senior technical company stakeholders. A vision of strategic technical pillars that modernize and stabilize the webshops domain. A healthy and collaborative working culture for the senior technical staff. Required Qualifications: 7+ years of experience in software engineering or architecture, in enterprise-level environments. 3+ years of experience in a leadership or management role, with experience handling geographically distributed teams. Strong knowledge of modern web technologies, integration patterns, CI/CD pipelines, and cloud infrastructure. Strong understanding of technical governance, platform health monitoring, and operational excellence. Strong communication and stakeholder management skills, with the ability to push back constructively when needed.
