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Technical Team Lead GlowTouch

4.0 - 7.0 years

4 - 7 Lacs

mangaluru

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Role & responsibilities Manage a team of chat process agents, ensuring daily targets and quality metrics are met. Monitor team performance, provide regular feedback, and conduct performance reviews. Handle customer escalations and ensure prompt and effective resolution. Drive operational excellence by improving processes and optimizing chat handling time and customer satisfaction. Conduct team huddles, training sessions, and daily briefings. Collaborate with QA, Training, and Workforce Management teams to align goals. Track and report team performance data to management regularly. Foster a positive and energetic team environment focused on growth and development Preferred candidate profile M...

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