256 Webex Jobs - Page 9

Job Information Industry Sales - Marketing Date Opened 05/21/2025 Salary As per Industry standards Job Type Full time Work Experience 5+ years City Pune City State/Province Maharashtra Country India Zip/Postal Code 411001 About Us PeopleLink is India's leading Audio & Video Solutions provider company with clients across the world. Our HO is based at Hyderabad while as we have sales team and partner network across India as well as globally. For more details, visit www.peoplelinkvc.com Job Description Company Description PeopleLink Collaboration Inc. is a Technology Partner specializing in custom-built Audio Video Conferencing & TelePresence Solutions for nearly two decades. Our award-winning, certified Make-In-India products are exported globally and are compatible with existing infrastructures while offering flexibility in upgrades and customization as per needs and budget. Our hardware AV accessories support various software video conferencing apps such as MS Teams, Zoom, Webex, and Google Meet. We provide TelePresence & Video Meeting Solutions with enhanced security features and unique licensing models that can save substantial recurring costs. PeopleLink's solutions are used worldwide in sectors like EdTech, Telemedicine, and Business Communications. Role Description This is a full-time on-site role for an Sales Manager position located in Pune, will be responsible for developing and executing sales strategies to meet educational sector targets, managing customer relationships, and providing training and support to clients. Daily tasks include identifying potential clients, making sales calls, providing product demonstrations, and facilitating post-sales support. The role involves collaborating with the pre and post-sales support teams to ensure the smooth implementation and usage of AV solutions. Key Responsibilities: Build and maintain strong relationships with key decision-makers in colleges, universities, and other educational institutions. Identify and pursue new business opportunities in the education sector. Deliver compelling presentations and product demos tailored to the needs of academic stakeholders. Drive the complete sales cycle from lead generation and pitching to negotiation and deal closure. Achieve and exceed monthly/quarterly sales targets and KPIs. Collaborate with marketing and product teams to tailor offerings based on market feedback. Maintain accurate records of all sales activities and pipeline data in CRM systems. Represent the company at education fairs, conferences, and industry events. Requirements Minimum 5 years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset.

Job Information Industry Sales - Marketing Date Opened 05/21/2025 Salary As per Industry standards Job Type Full time Work Experience 5+ years City Mumbai State/Province Maharashtra Country India Zip/Postal Code 400004 About Us PeopleLink is India's leading Audio & Video Solutions provider company with clients across the world. Our HO is based at Hyderabad while as we have sales team and partner network across India as well as globally. For more details, visit www.peoplelinkvc.com Job Description Company Description PeopleLink Collaboration Inc. is a Technology Partner specializing in custom-built Audio Video Conferencing & TelePresence Solutions for nearly two decades. Our award-winning, certified Make-In-India products are exported globally and are compatible with existing infrastructures while offering flexibility in upgrades and customization as per needs and budget. Our hardware AV accessories support various software video conferencing apps such as MS Teams, Zoom, Webex, and Google Meet. We provide TelePresence & Video Meeting Solutions with enhanced security features and unique licensing models that can save substantial recurring costs. PeopleLink's solutions are used worldwide in sectors like EdTech, Telemedicine, and Business Communications. Role Description This is a full-time on-site role for an Sales Manager position located in Mumbai, will be responsible for developing and executing sales strategies to meet educational sector targets, managing customer relationships, and providing training and support to clients. Daily tasks include identifying potential clients, making sales calls, providing product demonstrations, and facilitating post-sales support. The role involves collaborating with the pre and post-sales support teams to ensure the smooth implementation and usage of AV solutions. Key Responsibilities: Build and maintain strong relationships with key decision-makers in colleges, universities, and other educational institutions. Identify and pursue new business opportunities in the education sector. Deliver compelling presentations and product demos tailored to the needs of academic stakeholders. Drive the complete sales cycle from lead generation and pitching to negotiation and deal closure. Achieve and exceed monthly/quarterly sales targets and KPIs. Collaborate with marketing and product teams to tailor offerings based on market feedback. Maintain accurate records of all sales activities and pipeline data in CRM systems. Represent the company at education fairs, conferences, and industry events. Requirements Minimum 5 years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset.

Designation : Sr. Manager – Compliance Location: Mumbai (Powai) Educational Qualification : qualified CS (ICSI), LLB from Reputed College, Bachelor with 75% min Specialization: Compliance ROC, IRDAI compliance added advantage Management Level Roles And Responsibilities Handle all Secretarial Standards(SS), ROC, IRDAI& SEBI Compliances any other compliances on a timely & accurate manner. Drafting & vetting of all Vendor, Insurance, Leave & License and other agreements & ensuring all important terms are stipulated so as to protect our interests & in compliance to law. Registration & monitoring of Trademarks, Copyright opposition of Patents etc. under correct clauses in. Maintenance of all in-house records physical and/ or digital manner such as Statutory Registers, compliance documents, trackers, agreements, minutes / notices etc. Regular updation of in-house compliance software Maintenance of compliance calendar & periodically publishing the status of same. Responsible for all compliance of the company & should stay updated with latest developments, Communicate new circulars and interpretation of same to all stakeholders Present monthly detailed review of all aspect of compliance. Relevant Experience Preferably worked in compliance department of insurance broking or insurance company. No of years of experience : Minimum 8-10 years Technical Competencies Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx Proficiency in excel is an essential requirement. Behavioral competencies Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill. Skills: trademark registration,insurance agreements,statutory registers maintenance,compliance,trademarks,drafting agreements,irdai compliance,microsoft excel,registration and monitoring of trademarks,copyright opposition,compliance roc,legal documentation,trademarks registration,excel,microsoft outlook,drafting and vetting agreements,copyright registration,sebi,sebi compliances,webex,irdai,microsoft word,copyright management,maintenance of statutory registers,maintenance,compliance software maintenance,statutory registers management,statutory registers,sebi compliance,vendor agreement drafting,insurance,leave & license agreements,powerpoint,patent opposition,vetting agreements,microsoft powerpoint,compliance software,drafting,compliance calendar management,compliance software management,insurance agreement drafting,vendor agreements,roc,copyright,excel proficiency Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? Sprinklr is looking for a Platinum Support Account Manager I (PSAM-I) to join our growing Platinum Support team. You will be the primary technical support point of contact for Sprinklr’s largest and most complex customers, managing high-impact interactions and collaborating with cross-functional teams to ensure timely and exceptional service delivery. This role requires strong expertise in Contact Center platforms, deep technical knowledge across voice protocols, and a customer-first mindset. As a trusted advisor, you will advocate for your clients, drive operational excellence, and play a pivotal role in ensuring long-term customer satisfaction and platform adoption. What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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As an IT Senior Specialist you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care Role : IT Senior Specialist Exp : 7-11yrs Location : Gurgoan Job Description--Technical proficiency Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area Experience in effectively communicating and presenting technical concepts to management, peer group and staff Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar SCCM or imaging software experience Exposure to cloud technology VoIP experience Experience in working with teams Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers https://www.qualys.com/solutions/ over SaaS (Software as Service) platform. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated. Qualifications The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge. Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge. Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. Applicants should have a deep understanding of network services and how they work from a protocol/configuration level. Required: 1-2 years of experience in a technical support role. Vulnerability Management, Web Application Security/Firewall application support experience is preferred. In-depth TCP/IP understanding. LAN/WAN infrastructures. Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH). Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Outstanding troubleshooting and analytical skills. Excellent written and verbal communication skills. Bachelor of Science, preferably with a major in Computer Science or equivalent experience Preferred: Experienced with packet capture review and diagnosis. Previous API support and Regex knowledge. Understanding of scripting languages like Bash, Python, Powershell, etc. Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Oracle and Microsoft SQL knowledge is desirable. CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable. Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Willing to work in rotational / US work hours. Show more Show less

The D. E. Shaw group is a global investment and technology development firm with more than $65 billion in investment capital as of December 1, 2024, and offices in North America, Europe, and Asia. Since our founding in 1988, our firm has earned an international reputation for successful investing based on innovation, careful risk management, and the quality and depth of our staff. We have a significant presence in the world's capital markets, investing in a wide range of companies and financial instruments in both developed and developing economies. We are looking for a Voice Engineer to join our Unified Communications team based in our offices in Hyderabad/ Bengaluru/Gurugram. The team works on designing and delivering enterprise level communication solutions for the firm and to manage the operational support, maintenance, and stability of our highly automated infrastructure. WHAT YOU'LL DO DAY-TO-DAY: In this role, you will design, implement, and manage the firm's network voice and IP telephony infrastructure. You will also lead the engineering project work and provide tier 2/3 operational support to enhance the overall configurability, observability, supportability, and reliability of the firm's enterprise unified communication environment. You are required to develop and maintain automation to support our voice and video infrastructure and assist with audio video (A/V) and conference room related projects. Additionally, you are responsible to upgrade and/or redesign existing infrastructure to improve performance and stability. Furthermore, you will mentor and guide team members, fostering a collaborative and knowledge-sharing environment. Additionally, you get to manage projects from requirements gathering through to delivery, ensuring timelines and objectives are met and collaborate with cross-functional teams to ensure cohesive and integrated communication solutions. WHO WE’RE LOOKING FOR: Basic qualifications: A Bachelor’s degree in computer science, IT Electronics and Communications or a related technical discipline, with at least 6 years of experience in the voice domain Extensive hands-on experience with voice technologies, preferably Cisco, including but not limited to Communications Manager, Unity Connection, Webex Control Hub, Expressways, Voice Gateways, Cisco Webex, and IP Phones An exceptional grasp over networking concepts such as TCP/IP, DNS, DHCP, and TFTP Proficiency with monitoring and troubleshooting tools like RTMT and Dialed Number Analyzer, and an extensive knowledge of IP telephony protocols such as SIP, H.323, MGCP, RTP, and RTCP Familiarity with scripting to support and enhance automation Excellent organizational skills and ability to manage and prioritize multiple tasks Effective verbal and written communication skills Proven experience in leading projects and mentoring team members Interested candidates can apply through our website: https://www.deshawindia.com/recruit/jobs/Adv/Link/VocEngTechComJan25 We encourage candidates with relevant experience looking to restart their careers after a break to apply for this position. Learn about Recommence, our gender-neutral return-to-work initiative. The Firm offers excellent benefits, a casual, collegial working environment, and an attractive compensation package. For further information about our recruitment process, including how applicant data will be processed, please visit https://www.deshawindia.com/careers Members of the D. E. Shaw group do not discriminate in employment matters on the basis of sex, race, colour, caste, creed, religion, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. Show more Show less

Designation : Sr. Manager – Compliance Location: Mumbai (Powai) Educational Qualification : qualified CS (ICSI), LLB from Reputed College, Bachelor with 75% min Specialization: Compliance ROC, IRDAI compliance added advantage Management Level Roles And Responsibilities Handle all Secretarial Standards(SS), ROC, IRDAI& SEBI Compliances any other compliances on a timely & accurate manner. Drafting & vetting of all Vendor, Insurance, Leave & License and other agreements & ensuring all important terms are stipulated so as to protect our interests & in compliance to law. Registration & monitoring of Trademarks, Copyright opposition of Patents etc. under correct clauses in. Maintenance of all in-house records physical and/ or digital manner such as Statutory Registers, compliance documents, trackers, agreements, minutes / notices etc. Regular updation of in-house compliance software Maintenance of compliance calendar & periodically publishing the status of same. Responsible for all compliance of the company & should stay updated with latest developments, Communicate new circulars and interpretation of same to all stakeholders Present monthly detailed review of all aspect of compliance. Relevant Experience Preferably worked in compliance department of insurance broking or insurance company. No of years of experience : Minimum 8-10 years Technical Competencies Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx Proficiency in excel is an essential requirement. Behavioral competencies Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill. Skills: copyright opposition,compliance software management,maintenance,copyright,insurance,microsoft excel,drafting,sebi compliance,compliance software maintenance,vetting agreements,statutory registers maintenance,copyright management,irdai compliance,microsoft powerpoint,microsoft word,excel proficiency,legal documentation,microsoft outlook,compliance software,insurance agreement drafting,patent opposition,compliance calendar management,drafting and vetting agreements,leave & license agreements,sebi compliances,webex,registration and monitoring of trademarks,trademarks registration,roc,vendor agreement drafting,maintenance of statutory registers,copyright registration,drafting agreements,sebi,trademark registration,statutory registers,irdai,statutory registers management,insurance agreements,powerpoint,excel,compliance roc,vendor agreements,compliance Show more Show less

About the Role: Lead Technology Specialist is responsible for the IT service delivery and operations fwith focus on maintaining the service levels, overseeing, and managing the IT infrastructure of the organization, ensuring its optimal performance, security, and reliability and IT security. Lead Technology Specialist is also responsible for new infra development in the region and liaison with other internal and external stakeholders including the leadership teams at US, Europe and India. He / she will also guide the team technically to provide complex IT solutions. The key responsibilities include: Leading and managing IT infrastructure teams: Overseeing the IT infrastructure support and work closely with the team to manage and provide solutions. Connect with the business leadership, understanding business requirements, maintain productive relationships with business, respond with agility and ensuring that the IT infrastructure meets their needs Developing, implementing and supporting network infrastructure: Aligning network infrastructure with Infosys overall business goals and objectives. Deep understanding of Zscaler: Proficient in managing Zscaler's cloud-based security solutions, including secure web gateways, zero-trust network access, and data loss prevention. Secured Network connectivity: Understanding and implementing various network connectivity models, such as VPNs, direct connect, cloud-based connectivity. Implementing and managing firewalls to protect the network from unauthorized access and malicious attacks. Expertise in SD-WAN: Implementing and managing software-defined wide area network (SD-WAN) solutions to optimize network performance and connectivity. Knowledge of network operations centers (NOCs): Overseeing the operations of NOCs, including monitoring network performance, troubleshooting issues, and coordinating incident response. Knowledge of collaboration platforms: Understanding and managing collaboration platforms, such as Microsoft Teams or Google Workspace, ensuring their integration with the network infrastructure and video conferencing devices. Management of Webex platforms and integrating them with the organization's network infrastructure and collaboration tools. Staying updated on emerging technologies: Keeping abreast of the latest trends and innovations in IT infrastructure. Show more Show less

Meet the Team The Solutions Engineering Team is a high Impact team that navigates the technological landscape and crafts solutions that address real world business needs. Th is a closely knit team of highly qualified engineers who are abreast of the newest technology innovations, work with different teams both internal and external and deliver solutions for customers. While technology may sound foremost for this team it is their positive demeanor and team work that stands out in the forefront. Your Impact You would work with the Commercial vertical in India to understand customers’ needs and provide teamwork solutions to address these needs. The following are some of your key work areas: Collaborate with the Account Executive team to develop a sales plan for the team Gain an in-depth understanding of Teamwork solutions and technology products from the Business Unit. Train internal teams (Account Managers, Solutions Engineers, top management) and external teams (partners and customers); represent Cisco at hosted events. Identify customer needs—both latent and stated—and provide efficient, cost-effective solutions. Stay informed about competitors, work on RFPs by drafting technical specs and ensuring compliance and understand legal obligations in the role. Minimum Qualifications: (Required) We are looking for a Presales Solutions Engineer with over 10+ years of customer-facing experience, ideally in collaboration technologies. Good verbal and written skills for articulating concepts, solutions, and technologies using industry terminology, particularly in Unified Communications, Webex, and UCaaS IP Telephony. Experience working alongside partners is advantageous. Proficiency in MS Office tools, whiteboarding, and communication technologies. A positive demeanor, dedication to teamwork, and the ability to meet deadlines are essential. Experience with RFPs and tender documents Preferred Qualifications: (Good to have) Degree or equivalent experience in Engineering from accredited Engineering college/University. CCNA/CCIE or equivalent WeAreCisco: #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Job designation: Pre Sales Engineer Location: Delhi NCR / Mumbai Purpose Of The Job Support the sales teams using your technical knowledge, your technical account management skills, sales ability and a strong customer-first focus. You can take and give direction. You work closely with the sales colleagues to achieve the desired targets Main Accountabilities Learn the technical details concerning the Video conferencing Products. Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents. Understand client needs and recommend appropriate AV solutions. Design AV systems, including audio, video conferencing, digital signage, and automation solutions. Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers. Assist sales teams in responding to RFPs, RFQs, and tenders. Provide technical presentations and demonstrations to clients. Work on proof-of-concept (PoC) projects to showcase solutions. Stay updated on the latest AV technologies, brands, and industry trends. Evaluate and test new AV products for feasibility and integration. Work with vendors and manufacturers for the best solutions. Work with the Barco and Partner sales teams on planning and organizing sales opportunities Manage customer relations by soliciting and logging client feedback. Gather and interpret customer requirements. Determine the best solution in collaboration with the Product management team. Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management. Attend, manage and participate in all required shows, meetings and training sessions. Required Skills & Qualifications Technical Knowledge: Proficiency in AV systems, video conferencing (Microsoft Teams Rooms, Zoom, Cisco Webex), display solutions, audio systems, and control systems ( AMX, Extron). Design Tools: Experience with AutoCAD, Visio, and other AV system design tools. Industry Certifications (Preferred): CTS, CTS-D, CTS-I, Crestron, Extron, Dante, or similar. Communication Skills: Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: Strong analytical skills for designing and troubleshooting AV solutions. Experience: 5-10 years in AV pre-sales, system design, or a related field in AV organisation or AV System integrators D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission. Read here how we do this Show more Show less

Job Title: Senior CUCM Engineer (8+ Years Experience) Job Overview: We are seeking a highly skilled and experienced Senior CUCM Engineer with over 8 years of experience in designing, implementing, and maintaining Cisco Unified Communications Manager (CUCM) solutions. This role requires a deep understanding of CUCM environments, VoIP technologies, call routing, and system integration. The ideal candidate will have a strong track record of troubleshooting complex issues, optimizing performance, and providing technical leadership in a large-scale enterprise environment. Key Responsibilities: Design, implement, and maintain Cisco Unified Communications Manager (CUCM) and related voice systems. Configure and manage VoIP solutions, including call routing, dial plans, and device management. Oversee CUCM system updates, patches, and upgrades. Troubleshoot and resolve issues related to voice, video, and messaging systems. Provide technical leadership and mentoring to junior engineers and support teams. Collaborate with other IT teams to integrate CUCM with other enterprise systems such as Active Directory, Exchange, and CRM platforms. Ensure high availability and disaster recovery capabilities for CUCM and other Unified Communications systems. Document system configurations, procedures, and network topologies. Analyze and optimize the performance of the CUCM environment. Provide expert-level support for troubleshooting complex network issues involving voice, video, and data. Required Skills and Experience: 8+ years of hands-on experience with Cisco Unified Communications Manager (CUCM), including advanced configuration, troubleshooting, and support. Strong knowledge of VoIP technologies and protocols (SIP, H.323, MGCP, RTP). Experience with Cisco IP Phones, gateways, and other voice/video devices. In-depth knowledge of CUCM administration, including call routing, dial plans, call processing, and QoS (Quality of Service). Familiarity with Cisco Unity Connection, Cisco Emergency Responder (CER), and other Cisco UC applications. Proficiency in integrating CUCM with other communication platforms (email, voicemail, instant messaging, etc.). Strong troubleshooting skills in a multi-site and multi-vendor environment. CCNA Collaboration or CCNP Collaboration certification is preferred. Excellent communication and problem-solving skills. Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience with Cisco WebEx and other collaboration tools. Familiarity with Cisco Expressway and Jabber solutions.

Power BI Dashboard Development Power Automate /Power Apps with various integration experience ADO, JIRA, Cloud platforms Desired skills* Technical expertise with PBI and Power Automate, Strong communication skills Requirements gathering MS-Excel, JIRA, Azure DevOps Domain* PMO

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP).Experience in migration phones from CUCM, to Webex phones.Hands on experience in Cisco jabberExperience in managing 3rd party phones in CUCM and WebexWork with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis.Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance.Integrate video conference devices. Primary Skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP).Experience in migration phones from CUCM, to Webex phones.Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About Company:Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. About the Job:We are looking for a Senior Provisioner (Data and Voice Services) to join our team. The ideal candidate is a seasoned professional who has prior experience with successfully managing telecom Voice and Data circuit orders. Primary role is to initiate and manage the entire service delivery life cycle, to ensure timely and accurate installation of Telecommunications services. (order entry/initiation to service installation). Candidate should be passionate about developing further technical expertise and professional growth in this area of Telecommunications, and TEM.As a Senior Provisioner, you will work directly with telecom carriers/vendors and clients on a day-to-day basis to initiate quotes for new services, place new service orders and manage the entirety of the service installation process, including coordination of testing and activation of the newly installed circuits. Responsibilities:•Respond to new service requests from our client(s), for MACD (Moves/Adds/Changes/Disconnects) activity, by preparing, initiating, and managing telecom orders with Carriers/vendors, while maintaining strict SLA (Service Level Agreement) timelines.•Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between customer project managers, local contacts (LCONs) and telco Carriers/vendors, to provide timely and accurate status updates to relative parties as required.•Work closely with other project managers on large scale projects and deploymentsto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-dateto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-date and accurate information related to the service request (address, LCONs, demarc location, technical requirements) before placing orders with the Carrier/vendor.•Participate in regularly scheduled Carrier/vendor order status calls, to obtain detailed information and status regarding all orders being managed, which you will later present in both written and verbal form to our client, as required.•Coordinate with client POCs to schedule site visits, service installations, circuit turn- ups/activation and testing as required.•Communicate and escalate status and issues clearly and promptly. Follow-through communication on open carrier escalations and provisioning.•Updates within the Sakon software tools, as well as client facing tools, with order and quote statuses as the service deliver milestones are accomplished. Updates to be provided from the point of order submission to service activation.Frequency of system updates are as defined within the associated SLAs (Service Level Agreements), and process driven SOP (Standard Operating Procedures) document(s) Skills:•You will have a solid background in telecom provisioning and client facing support, as it relates to Service Delivery of Voice and Data telecom services.•Experience with initiation and management of telecom service order(s), MACDs (Moves, Adds, Changes and Disconnects) via software system, vendor portals, or other similar methods.•6-12 years of relevant experience in telecom (Order Management, and/or Service Delivery).•Conceptual knowledge of MPLS/VoIP/SIP/TDM/Private Line, services required.•Ability to communicate professionally and effectively with clients and telecom Carriers/vendors via email, conference calls (Zoom, MS Teams, WebEx, etc.).•Organizational and time management skills are required to achieve companyand team SLA’s.•Ability to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.•Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment.•Proficiency with MS Office especially Excel (SharePoint a plus). Shift Timings:5 PM- 2 AM Our cultureBehind every great human achievement is a team. In that spirit, Sakon brings together the most seasoned and diverse collection of world class engineers, telecom service practitioners, and CPA’s.Our global managed services teams are filled with passionate and committed innovators and operators, all of whom are focused on ensuring customers achieve a great service experience, with a smile. Benefits and PerksFlexible Holiday Policy (choose your own holidays)Hybrid Working OptionsLife & Medical InsuranceFocus on Skill Development, Re-imbursement for CertificationsWifi-Mobile bill reimbursementEmployee wellbeing activities How to Apply and Interview ProcessTo apply, kindly share the resume with anuradha.dhal@sakon.com. Consent: We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Support Consultant Location: Pune, India Model of Work: Hybrid About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. What You Will Do: Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines. Act as first point of contact to Quorum’s Oil & Gas customers and provide support on 24x7 basis.Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidentsParticipate in the configuration, enhancement, and testing phases associated with software changesEscalation of issues to AM & OM L2 as per SOP and on-call matrix. Alert monitoring, resolution & escalation to L2 as per SOP.Implement and support of master data management solutions Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutionsEnsure proper documentation of assigned incidents, including internal and external communicationsResponsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serveRespond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibilityAbility to work effectively with global cross-functional teamsResponsible for periodic after hours on call support for critical issuesEnsure successful completion of personal and team deliverablesOther duties as assigned What To Bring: Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalentUp to 3 year(s) of working experience in delivering solution support or solution implementation is required for this positionBasic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applicationsBasic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or ShellBasic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantageBasic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plusBasic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagementsProficient in Microsoft Office productsCandidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to applyStrong proficiency in writing and verbal communication to stakeholders in EnglishStrong interpersonal skillsA sense of urgency about solving problems and attaining favorable resultsAbility to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrationsA team player and enjoy working in a multi-cultural environment Additional Details Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Candidate should have at least 6-8 years of Cisco Voice / Video experience Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians, engineers, and vendors.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Description: At a high level this engineer should be technically able to support Cisco CUCM, Cisco Webex Calling, and Microsoft Teams Calling. Looking for Microsoft Teams Voice and Webex experience to go with CUCM.

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Role / Job Description The Level 2 Network Support Engineer position at Lenovo India Private Limited is a challenging role. That requires highly skilled Network engineer on Cisco technologies. The candidate should demonstrate strong skills on Architecture, design, management and troubleshooting of Cisco Devices. Key Responsibilities Strong Technical skills for install, configure, and manage for network technologies. Expertise on Cisco technologies is a mandatory Cisco SDA, DNAC, WLC, ACI, ISE and Campus technologies expertise is mandatory Expertise on Cisco technologies for: Data, Voice and Wireless along with Firewalls. Demonstrate strong expertise in Cisco wired and wireless technologies including traditional routing, switching and network security technologies. Deployment, management and troubleshooting of Cisco ACI SDN solutions Strong knowledge and experience on Provisioning, Assurance and Automation services on Cisco DNAC center. Implement and manage Cisco ISE for secure network access. Work closely with network architects and administrators to optimize Cisco SDA deployments. Strong knowledge and experience on SDN, Switching, Routing, Network Security, Underlay Overlay, VxLAN, Micro segmentation, AAA, DNS, DHCP, IPAM solutions. Perform configuration, maintenance, and troubleshooting of firewall policies and rules Strong knowledge of Cisco wireless infrastructure and hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrades. Excellent Troubleshooting Debugging expertise on Cisco WLC and Access Points. Strong knowledge and experience around Voice Network technologies: Corporate Telephony, Cisco Call Manager, Voice Gateways, Cisco Unified Communications/Voice Conferencing/Webex Monitor network traffic for potential security threats and proactively address vulnerabilities Troubleshoot and resolve network problems, ensuring optimal performance and reliability. Collaborate with cross-functional teams to ensure network security standards align with business objectives End to end network tower BAU operations using Cisco technologies Should be able to independently work drive team for SLA commitments and ad-hoc demands from Client Life Cycle operations including updates, upgrades and firmware / Patching etc. for entire IT landscape Network automation for Cisco technologies is a mandatory Closely with OEMS and other ISVs to ensure end to end resolution Ability to work independently to defining IT landscape, Capacity expansion Ability to drive qualify, service improvements independently Ability to have connect and relationship with client executives and Reviews Efficient and expert to deal and work with cross teams Professional Certifications Valid Cisco CCNP. Preference would be certification in domains of : CCIE Enterprise Infrastructure / CCIE Data Center Other Certifications ITIL Foundation is preferred Cisco CCIE would be added advantage. Cisco CCNP/CCNS would be added advantage. Soft Skills Excellent communication, interpersonal, negotiation and presentation skills are mandatory Education Graduation Working Days 6 days working We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Mandatory Skills vc routing switching Role & responsibilities Position Summary The Video Conferencing Specialist is responsible for managing and supporting the organizations video conferencing infrastructure, ensuring reliable and high-quality communication across various platforms. This role involves troubleshooting, maintaining, and upgrading video conferencing systems, assisting end users, and providing technical support for virtual meetings and collaborations. Key Responsibilities- Video Conferencing Setup and Support Install, configure, and maintain video conferencing hardware and software Microsoft Teams, Cisco WebEx, Polycom . Ensure optimal video and audio quality for virtual meetings, including room setups, testing, and troubleshooting. Provide on site and remote support for all video conferencing equipment and software. End User Support Assist users in scheduling, joining, and troubleshooting video conferences. Train staff on best practices for using video conferencing tools. Offer troubleshooting support during video calls, meetings, and events. System Maintenance and Upgrades Perform regular maintenance and updates on video conferencing equipment and software to ensure they are up-to-date and functioning properly. Work with vendors to troubleshoot and resolve issues related to hardware and software. Troubleshooting and Problem Resolution Resolve video conferencing issues related to connectivity, compatibility, and performance. Identify and escalate complex issues to relevant IT or AV teams when necessary. Collaboration & Communication Collaborate with IT and AV teams to ensure seamless integration of video conferencing with other enterprise systems. Ensure that video conferencing tools are integrated into the organization s broader communication and collaboration strategy. Documentation & Reporting Maintain records of video conferencing equipment, software licenses, and usage logs. Generate reports on video conferencing system performance and user feedback for continuous improvement. Required Qualifications Education Bachelor s degree in information technology, Computer Science, or a related field or equivalent work experience Experience 1to2 years of experience in supporting and managing video conferencing systems and platforms. Strong technical troubleshooting skills in video conferencing software and hardware. Technical Skills Experience with popular video conferencing platforms such as , Microsoft Teams, Cisco WebEx, and Skype for Business. Knowledge of AV hardware, including cameras, microphones, and display equipment. Familiarity with network protocols and configurations related to video conferencing e.g., SIP, H.323. Basic knowledge of IT systems, networking, and infrastructure. Excellent troubleshooting skills and the ability to resolve issues quickly and effectively. Strong interpersonal communication skills and ability to work with both technical and non-technical users. IP Switching and routing skills Should be CCNA certified or equivalent . Preferred candidate profile Notice period 30 days /Immediate joiner

Job Overview: We are seeking a skilled and dynamic Cisco Collaboration Engineer with 2-5 years of experience to join our innovative IT team. The ideal candidate will play a pivotal role in designing, implementing, and managing our Cisco Collaboration infrastructure, ensuring seamless communication and collaboration across the organization. The candidate should be well-versed in Cisco's Collaboration portfolio, including CUCM, Webex, Webex Calling, CME, and have familiarity with Microsoft Teams. Key Responsibilities: 1. Unified Communications Management: Design, configure, and manage Cisco Unified Communications Manager (CUCM) for efficient call routing and telephony services. Implement and maintain Cisco Unified Communications solutions for voice and video communication. 2. Webex Collaboration: Configure and manage Cisco Webex collaboration tools, including Webex Meetings and Webex Teams. Ensure the seamless integration of Webex tools with other collaboration platforms. 3. Webex Calling: Design, implement, and support Cisco Webex Calling solutions for efficient cloud-based telephony. Collaborate with vendors and internal teams to troubleshoot and resolve Webex Calling issues. 4. Cisco Unified Communications Manager Express (CME): Configure and manage Cisco CME for small to medium-sized business telephony solutions. Implement and support voice and video communication services on CME. 5. Microsoft Teams Integration: Collaborate with the IT team to ensure seamless integration between Cisco Collaboration tools and Microsoft Teams. Provide expertise on interoperability and best practices for coexistence. Technical Skill Set (Cisco's Collaboration Portfolio): 1. Cisco Unified Communications Manager (CUCM): Proficiency in configuring and managing CUCM for voice and video communication. Experience with dial plan design and implementation. 2. Webex Collaboration: Configuration and administration of Cisco Webex Meetings and Webex Teams. Troubleshooting and issue resolution for Webex collaboration tools. 3. Webex Calling: Implementation and management of Cisco Webex Calling solutions. Knowledge of cloud-based telephony configurations and administration. 4. Cisco Unified Communications Manager Express (CME): Configuration and administration of CME for SMB telephony solutions. Experience with Cisco IP phones and endpoint management on CME. 5. Microsoft Teams Integration: Familiarity with Microsoft Teams and its integration with Cisco Collaboration tools. Ability to provide guidance on optimizing collaboration experiences between platforms. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Collaboration Associate (CCNA Collaboration) or equivalent certification is preferred. 2-5 years of experience in Cisco Collaboration roles. Strong problem-solving and analytical skills. Excellent communication and collaboration skills.

Expertise with 8+ years of experience in RPA tools Expertise in UiPath development for more than +6 years Highlight Risk and Issues throughout the project life cycle to the respective Project Manager Knowledge of Orchestrator & Test Manager is mandatory Experience in Test cases automation and process automation Work closely with design team to identify project requirements and understand documents like SDD, TDD Ensure timely completion of assigned tasks as per the Project Plan Design, code, test, and document Coordinate with Testing / Quality Engineering teams to ensure proper testing is performed Understand the business needs of the client and convert them into automated process, supporting both to the functional and the technical part of the requirements Designing automated process solutions in accordance with the standard RPA design principles and conventions Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process 3rd Party integration(WebEx,qTest etc ,) with UiPath knowledge is an added advantage

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What You'll Be Doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and writtenAbility to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.). Entry level understanding of Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

As a Product Manager in the Webex Contact Center, you will focus on enhancing insight capabilities for contact center leaders and managers, who are pivotal in optimizing contact center effectiveness. By leveraging AI, you will delivery solutions which can extract value from 100% of interactions, surface insights that enable leaders to optimize workflows, update routing strategies, and upskill agents. This approach aims to improve key performance metrics such as average handle time, first call resolution (FCR), and customer satisfaction (CSAT). You will collaborate with the Webex Contact Center team to integrate these insights into actionable strategies, ensuring that our solutions meet the evolving needs of contact center leaders Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering. Conducting competitive analysis, customer research, and data-driven decision-making to guide product development. Defining and prioritizing product features based on market trends, customer needs, and business objectives. Collaborating with design and engineering to build and launch high-quality products. Partnering with sales, marketing, and customer success teams to drive adoption and growth. Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations. Make our team better, make our customers successful. Minimum Qualifications: Product management experience of 3-7 years. BA/BS in Engineering or Business is required. MBA preferred. Preferred Qualifications: Excellent communication skills and ability to work with engineering, UX, marketing, and sales teams. Proficiency with data. Customer experience or contact center background preferred Strong understanding of AI tools and technologies Ability to work independently, communicating across multiple time zones.

Your Impact As a Product Manager in this team, you will drive the development of comprehensive reporting capabilities that includes outcome-based reporting, smart reporting, and AI-generated reporting for our contact center solution. You will identify gaps in the current reporting capabilities, analyze competitive offerings, and define a strategic approach to enhance reporting features. Your goal will be to deliver a solution that empowers contact center leaders with actionable insights to assess and enhance customer service effectiveness. Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering. Conducting competitive analysis, customer research, and data-driven decision-making to guide product development. Defining and prioritizing product features based on market trends, customer needs, and business objectives. Collaborating with design and engineering to build and launch high-quality products. Partnering with sales, marketing, and customer success teams to drive adoption and growth. Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations. Make our team better, make our customers successful. Minimum Qualifications : Product management experience of 7-12 years. BA/BS in Engineering or Business is required. MBA preferred. Preferred Qualifications : Excellent communication skills and ability to work with engineering, UX, marketing, and sales teams. Background in reporting, data and analytics preferred. Customer experience or contact center background preferred Strong understanding of AI tools and technologies Ability to work independently, communicating across multiple time zones.