483 Webex Jobs - Page 9

about team: Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. Role : Recruitment Co-Ordinator - Contractual Location : Hyderabad / Bangalore Shift : Day Shift Interview coordination : Manage and oversee the entire recruitment process, including scheduling interviews, coordinating with hiring managers, and facilitating candidate communication. Efficiently manage interview schedules for multiple candidates and hiring managers, ensuring that all parties are available and informed of interview times and locations. Arrange all logistical aspects of interviews, including booking meeting rooms, coordinating video conferencing facilities, and arranging travel accommodations if necessary. Coordinate with hiring managers and interviewers to confirm their availability for scheduled interviews and reschedule as needed to accommodate conflicts or emergencies. Coordinate panel interviews involving multiple interviewers, ensuring that all panel members are briefed on the interview format and have access to candidate information beforehand. Facilitate virtual interviews via video conferencing platforms, troubleshooting technical issues and ensuring a smooth interview experience for both candidates and interviewers. Data collection and Management : Maintain and update client’s applicant tracking systems and databases to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline. Gather feedback from interviewers following candidate interviews, collating comments and assessments to inform hiring decisions and provide constructive feedback to candidates. Maintain accurate records of interview schedules, outcomes, and feedback in the applicant tracking system or recruitment database for future reference and reporting purposes. Continuous Improvement: Identify opportunities to streamline and improve the interview coordination process, implementing enhancements to increase efficiency and effectiveness over time. Ensure compliance with relevant employment laws and regulations, maintain accurate documentation related to recruitment activities, and uphold confidentiality and data protection standards. Collaborate with other members of the team and hiring managers to support overall recruitment objectives and initiatives. Competencies : Communication skills Clear and effective communication is essential for coordinating interviews, interacting with candidates, and collaborating with hiring managers and team members. Organization skills Strong organizational skills are crucial for managing multiple interview schedules, coordinating logistics, and maintaining accurate records. Time management and attention to detail The ability to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously is essential in a fast-paced recruitment environment. Being detail-oriented helps ensure accuracy in scheduling, documentation, and candidate communication, preventing errors and oversights. Customer service orientation Recruitment coordinators should have a customer-focused mindset, providing excellent service to candidates, hiring managers, and other stakeholders throughout the recruitment process. problem solving skills Problem solving skills : The capacity to quickly identify and address issues or challenges that arise during the interview coordination process is valuable for maintaining efficiency and minimizing disruptions. Required skill set & qualification : Relevant experience in a customer service/corporate services or similar high-volume role (RPO/BPO/Recruitment/Sourcing). 0-2 years experience in the recruiting and staffing or customer service industry is preferable. Ability to build rapport and maintain positive relationships with candidates, hiring managers, and colleagues contribute to a collaborative and productive recruitment environment. Knowledge : Google meet, zoom, skype, cisco webex, MS teams and other scheduling software's. Multiple time-zones across the globe (Americas, Europe, Middle-East, Asia Pacific) Adapting to changing priorities, unexpected challenges, and evolving recruitment needs requires flexibility and the ability to remain composed under pressure. Negotiating interview schedules, and other recruitment-related matters requires strong negotiation skills to achieve mutually beneficial outcomes.

IT Support Executive We are seeking a proactive and technically skilled individual to provide comprehensive support across all IT systems, networks, hardware, and software. The ideal candidate will be responsible for managing company-wide data, troubleshooting technical issues, maintaining IT infrastructure, and implementing technological upgrades to enhance organizational productivity and efficiency. Key Responsibilities: - Managing operations such as computer networks, hardware, software like MS Teams, Office 365, OneDrive, SharePoint, OneNote, Calendar, NAS, Cloud, Outlook, Windows 10. Identifying potential problems with existing systems and recommending improvements to existing processes Manage IT Inventory for the company with updated information all the time. Manage the company LAN/WAN and troubleshoot any related issues reported by users. Implementing new technologies to improve efficiency and productivity Ensure accurate management, security, and backup of company data. Handle company email accounts and maintain compliance with data governance policies. Able to troubleshoot mobile devices like the iMac and iPhone. Provide on-site technical support to system users by troubleshooting issues of hardware and software issues. Maintain systems, install new equipment like Printer, Wifi, Cameras, Biomatrix, Boster. Skills & Qualifications Bachelor's degree in computer science, Information Technology, or related field Minimum 2-3 years of experience in IT support or systems administration. Excellent desktop and office apps troubleshooting skills. Strong hands-on experience in Windows 10, Exchange Online/SharePoint/OneDrive, LAN/WAN, MDM, and Microsoft Office Suite. Must know different communication Tools like MS Teams, Office 365, Zoom, WebEx, etc. Must know any relevant IT Asset Management tool. Must have sound knowledge of Windows Networking.

ASSOCIATE CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). We are looking for an administrator/engineer that understands Microsoft Teams Phone/Calling from a setup, support, and reporting standpoint. As we start to roll out MS Team calling across Corteva we will need someone that fully understands Teams calling to help support any user requests that come in while the project is still underway. It could be user assistance questions, additions, removals, or reported troubles that need investigated. They should have good communication skills to talk with our employees about their request and to also be able to communicate with our Program Manager and myself so we understand the work that is being done.\\r\\n\\r\\nWe would also like that same person to have a background in Cisco Webex Contact Center. Essentially the same ask, someone that can help with support while we transition sites over from the old Avaya system. CDW will be leading these projects, and have in-house experts, but we would like to have someone within Corteva that can focus on any new request that comes in during the project as my time will be limited. \\r\\n\\r\\nLastly it will work better if the contractor can work US hours due to our team meetings taking place during those hours.\\r\\n (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-UCC-Network Voice Auto req ID 1577689BR

We are looking for a Payroll accounting Analyst who has experience in the preparation and review of global accounts reconciliations and journals of payroll accounts. Candidate should be able to communicate fluently in English (written and verbal). The analyst applies their knowledge of payroll processes and systems to ensure that the payroll accounting service delivery team accurately validates payroll transactions and conducts a complete reconciliation of associated payroll balance sheet ledger accounts. The position holder will create networks both locally and globally with finance and employee services stakeholders. The business operates in multiple countries, and it will require the analyst to connect with specialists in each region to learn processes and reconciliation requirements. Successful candidates should be able to demonstrate a sound knowledge of best practice accounting processes for global payrolls (e.g., provisions, receivables, liability clearing). The ideal candidate would have previously worked within a global team requiring interaction with stakeholders and colleagues remotely (e.g., WebEx/MS teams/Zoom calls). The successful candidate will be able to demonstrate strong communication skills. Project experience is added advantage. We are looking for motivated individuals who are looking to develop their skills as frontline leaders, or who want to establish themselves as specialist payroll finance subject matter experts in their career. This role is responsible for overseeing and performing retained day-to-day activities associated with payroll accounting reconciliations, creating provisions in books of accounts etc. for the region/co codes allocated to the role, while driving efficient, effective and regulatory compliant processes. Working in the ESPS team is a great opportunity for a dynamic payroll or employee data professional who is a true collaborator with a Continuous improvement mindset. Our ESPS roles are fast paced, challenging, and supported by Business Improvement. Duties And Responsibilities Flexibility to work in shift framework. Lead onshore/offshore payroll accounting team by performing core accounting leadership tasks such as Journal reviews and balance sheet reconciliation reviews, other SOX compliance reviews. Engage with onshore/offshore team members by monitoring operational performance and results. Training offshore/onshore Analysts for performing core accounting tasks such as Journal preparation (clearings, manual journals etc.) and balance sheet reconciliation preparation. Ensure that Payroll accounting operations comply with data governance and quality control principles. Assisting with internal & external audits of payroll reconciliations and processes SOX compliance reviews Delivering continuous improvement projects independently or with other stakeholders depending on the complexity of the project. Ability to manage time independently as part of a global workforce with flexibility to work in shifts as required. Provide technical and process guidance activities to stakeholders. Review, discuss, and submit root cause analysis reports to identify corrective actions for any process gaps identified during internal checks. Support Payroll accounting analysts by training, knowledge building and other relevant support as and when required to enable their ability to perform defined process tasks. Review of updated DTP (Desktop procedures) and timely submissions for annual review and approvals. Participate in meetings with external vendors, and stakeholders and help to resolve issues and improve processes. Competencies & Skills Required For The Role Experience & qualifications Tertiary accounting qualification (e.g., Diploma, bachelor’s degree) or higher education (CPA, CA, ICWA, Masters’ degree etc.). 2-6 years of Payroll or Payroll accounting experience. Accounting team experience (e.g., reviewing journals and balance sheet reconciliations) Experience working in a global team or working remotely with global stakeholders Knowledge and working experience of SAP or similar system within a payroll environment of at least 2000+ employees Knowledge of SOX control environment and terms Project experience (participation or leading/managing) will be added advantage. Lean/Six Sigma certifications will be added advantage. Skills/Personality Traits Required Results oriented Analytical/attention to detail Knowledge of and/or experience in root cause analysis tools and reporting with a problem-solving attitude Courage to highlight process gaps/errors and Curiosity. Self-motivated, Flexibility to work in a multi-time-zone environment. Confidence to interact with local and global stakeholders across the organization. Resilience and the ability to thrive in a continuous improvement culture and have a strong commitment to team-based processes and outcomes Excellent and effective written and verbal communication skills. About Rio Tinto Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities. Every Voice Matters At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

WFM Analyst Work Location: Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients, with a particular focus on forecasting in the contact center space. The role requires the ability to work in a fast-paced environment and process tasks promptly. A strong understanding of workforce management concepts such as forecasting, scheduling, skill management, and PTO management is essential. Job Responsibilities: Responsible for real-time and/or intraday management of resources to ensure the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and/or outbound calls at the desired service level. Duties and Responsibilities May Include: Utilizes workforce management tools such as IEX and NiceInContact to coordinate appropriate staffing allocation and availability of call center staff to achieve service level objectives. Monitors site to ensure optimal staffing levels using advanced forecasting techniques. Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Administers volume contingency action plans as deemed necessary and appropriate. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Facilitates real-time discussions with necessary stakeholders. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests. Ensures that all reports originating from the department are accurate and reliable. Provides real-time management of all communication channels with contact center teams. Selects appropriate counselor pool for each OE case based on availability, skills, and language needs. Conducts counselor outreach to ensure confirmation of case placement. Maintains accurate counselor roster management and staffing documentation. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. You Bring Knowledge and Expertise Required Experience: 2-4 Years experience in WFM functions (Forecasting, RTA, Scheduling) with tools like IEX and NiceInContact. Understanding of workforce management concepts such as service levels, adherence, handle time, smoothing, phone routing. Strong working knowledge of Operations and operations measures. Strong math aptitude. Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms. Intermediate Excel skills. Preferred Experience: 2 to 4 years experience in call center workforce analyst or management role. Strong workforce management and statistical background. Experience working in an inbound or outbound call center. Call center operations management experience. Staffing forecasting experience. Education: Bachelor s degree or equivalent years of industry experience. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com. 2564150

We are looking for a skilled End User Computing EUC Subject Matter Expert with 6 to 9 years of experience to join our IT team in Bangalore. The ideal candidate will have extensive expertise in collaboration technologies, desktop management, directory services, and laptop management. Roles and Responsibility Manage and maintain end user computing environments, including desktops, laptops, and mobile devices. Implement and manage collaboration technologies and solutions, such as Microsoft Teams, Webex, and Office 365. Oversee desktop management, including software deployment, patch management, and security configurations. Manage directory services, including Active Directory and Azure AD. Utilize Intune SCCM and MDM for device management and policy enforcement. Administer and support Office 365 Teams and Webex environments. Plan and execute configuration and migration projects. Ensure compliance with security policies and procedures. Troubleshoot and resolve end user computing-related issues, document configurations, processes, and procedures, and provide technical support and guidance to junior team members. Job Bachelor's degree in Computer Science, Information Technology, or a related field. 7-10 years of experience in end user computing. Expertise in collaboration technologies, desktop management, directory services, and laptop management. Proficiency in Intune SCCM, MDM, Teams, Webex, and Office 365. Strong knowledge of configuration and migration processes. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and documentation skills. Relevant certificationsMicrosoft Certified Modern Desktop Administrator Associate, Microsoft 365 Certified Enterprise Administrator Expert, etc. Experience with cloud migration projects. Knowledge of security best practices for end user computing environments. Experience with automation tools and scripting languages.

Role & responsibilities Total responsibility for fault free operation of all virtual meetings being conducted through webex/teams/ Zoom etc through open internet and through our VC Devices through intranet.b. Coordinate in resolving any hardware/software issues related to MCU (Multi conferencing Unit), Management Server, Video recording, Streaming Service & Gatekeeper De Preferred candidate profile Immediate Joiner only

We are looking for a Payroll accounting Analyst who has experience in the preparation and review of global accounts reconciliations and journals of payroll accounts. Candidate should be able to communicate fluently in English (written and verbal). The analyst applies their knowledge of payroll processes and systems to ensure that the payroll accounting service delivery team accurately validates payroll transactions and conducts a complete reconciliation of associated payroll balance sheet ledger accounts. The position holder will create networks both locally and globally with finance and employee services stakeholders. The business operates in multiple countries, and it will require the analyst to connect with specialists in each region to learn processes and reconciliation requirements. Successful candidates should be able to demonstrate a sound knowledge of best practice accounting processes for global payrolls (e.g., provisions, receivables, liability clearing). The ideal candidate would have previously worked within a global team requiring interaction with stakeholders and colleagues remotely (e.g., WebEx/MS teams/Zoom calls). The successful candidate will be able to demonstrate strong communication skills. Project experience is added advantage. We are looking for motivated individuals who are looking to develop their skills as frontline leaders, or who want to establish themselves as Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities. At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities, and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us who we are. Where can Rio Tinto take you? You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path. Take a look at Theresia’s career journey 2022 – Present Chief advisor Nature Solutions Johannesburg, Gauteng, South Africa 2018 – 2022 Head of Environment, Global HSES Montreal, Quebec, Canada 2016 – 2018 Principal advisor: Environment Johannesburg, Gauteng, South Africa 2013 – 2016 Superintendent: Ecology and Rehabilitation Richards Bay Minerals, KZN, South Africa 2012 – 2013 Ecologist Richards Bay Minerals, KZN, South Africa Working in one of our function’s teams We supply the materials that drive human progress. You make it all possible. With business operations that stretch from Vancouver, British Columbia, to Perth, Western Australia, we have exciting opportunities in virtually every discipline imaginable. From HR to marketing, finance to technology, infrastructure to supply chain, and much more, the opportunities are endless. Join us and enjoy: Inclusion & diversity Previous A commitment to inclusion and diversity We’re committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. Quality of life We’re committed to providing you with the flexibility you need to balance your work life with your home life, your family, and your other outside interests, passions, and commitments. People and culture Whatever our individual roles, we’re each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other. Opportunities for growth With a business as expansive and diverse as ours, the opportunities for professional advancement are limitless. We’ll work with you to create a career plan, develop your skills, and further your education. Meaningful work We’re industry innovators – driving responsible progress and exploring the boundaries of everything we do. And we work hard to leave a lasting, positive legacy for everywhere we work. Nothing could be more rewarding. A commitment to inclusion and diversity We’re committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. Quality of life We’re committed to providing you with the flexibility you need to balance your work life with your home life, your family, and your other outside interests, passions, and commitments. People and culture Whatever our individual roles, we’re each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other. Our application process 01 Apply The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application. 02 Undergo assessments Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete. 03 Interview(s) Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for. 04 Offers and checks At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for. 05 Join the Rio Tinto team Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.

Key Responsibilities As an Executive Assistant, the individual will be expected to perform a wide range of administrative and clerical tasks, which include but are not limited to:  Managing the executive's daily calendar, including scheduling meetings, appointments, and travel arrangements.  Handling incoming and outgoing communications, including phone calls, emails, and postal correspondence.  Preparing important documents such as reports, presentations, and briefing papers.  Maintaining comprehensive and accurate records, including document management and filing systems.  Assisting with the organization of corporate events, conferences, and board meetings.  Providing general administrative support such as drafting correspondence, composing minutes from meetings, and making expense claims.  Co ordinating with Franchisees for the task assigned to do. Tasks and Duties The day-to-day tasks of an Executive Assistant are critical in facilitating the routine and special activities within an executive’s schedule:  Monitor and respond to emails and manage multiple inboxes to ensure no communications are overlooked.  Act as the first point of contact for the executive, handling and rerouting inquiries as appropriate.  Implement and maintain procedures/administrative systems to enhance office operations.  Collaborate with other staff to ensure smooth and efficient workflow and handling of executive demands.  Handle sensitive information in a confidential manner. Education and Certification Requirements To qualify for the position of Executive Assistant, candidates should meet the following educational guidelines and certification requirements:  A bachelor’s degree in business administration, Communications, Management.  Proven experience as an executive assistant or in other secretarial positions will be considered an advantage.  Professional certification such as the Certified Administrative Professional.  Strong proficiency in MS Office, particularly Word, Excel, and PowerPoint.  Experience with virtual communication platforms such as Zoom, WebEx, and Microsoft Teams. Age: Less than 30 years No Gender restriction Experience 5 to 7 years in the similar role. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Experience: Administartive task: 5 years (Required) Work Location: In person

Key Responsibilities: Support in planning and executing marketing campaigns across digital and offline channels Create content for social media, blogs, newsletters, and email campaigns Assist in managing LinkedIn, Meta, and other social channels Coordinate with the design team to develop marketing assets Track and report campaign performance using tools like Google Analytics and LinkedIn Insights Support in organising events, webinars, and partner activations Conduct market and competitor research to inform strategy Ideal Candidate: 2-5 years of experience in a marketing role (B2B/SaaS experience is a plus) Excellent writing and communication skills Hands-on experience with social media scheduling tools (e.g., Buffer, Hootsuite) Familiarity with tools like Canva, Mailchimp, WordPress, or HubSpot is a bonus Highly organised, proactive, and eager to learn Why Join Us A chance to work on two brands in fast-evolving industries Supportive team and a clear growth path Opportunities to innovate and take ownership Regular learning and development opportunities

Our technology services client is seeking multiple Contact Center Business Analyst to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Contact Center Business Analyst Mandate Skills: Genesys Contact-Center, Avaya Collaboration Suite, Cisco Webex, NICE Contact Center Location : Bangalore Experience : 5 - 7 Years Notice Period: Immediate-15days. Job Description Act as the primary point of contact for all technical and functional aspects of contact center platforms preferably RingCentral if not any other Contact Center like Genesys Avaya NICE Five9 is ok Collaborate with IT operations and vendor teams to implement and maintain contact center technologies including IVR ACD WFM CRM and CTI systems Convert business needs into clear technical requirements and oversee the implementation to ensure effective solution delivery Provide expert level support for troubleshooting system issues and coordinating resolution efforts Lead or support UAT User Acceptance Testing system upgrades and configuration changes Analyze contact center performance data and recommend improvements in processes tools and technologies Train and mentor agents team leads and other stakeholders on system functionalities and best practices Ensure compliance with data security privacy and regulatory standards in all technical implementations Primary Skill : Business Analyst Secondary Skill : Contact Center Good to know : RingCentral, Salesforce, Oracle ERP, Jira project management tool, language proficiency If you are interested, share the updated resume to lahari@s3staff.com

Amar Business Zone, Pune, Maharashtra, India Department IT Job posted on Jun 30, 2025 Employment type Full Time Job Title: Technology Support Analyst Provide tier 1-2 technical support in a global environment, supporting hardware, software & apps. Supporting Office365 & Gmail email solutions Manage endpoints, push OS patches & policy rollouts To support Windows & MAC operating systems To do user administration on ERP system Address user tickets regarding hardware, software, and networking ( DHCP, DNS) Walk customers through installing applications and computer peripherals Troubleshooting network issues. Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with the users to ensure their systems are functional. Report customer feedback and potential product/requirement requests Help create technical documentation and manuals Zoom & WebEx administration & troubleshooting is an added advantage Necessary Skills and Experience Bachelor of Engineering/computer science or equivalent from a recognized University Proven work experience of 4+ years as a Technical Support Engineer Should be comfortable in working shifts & should have supported Global Customers. Good understanding of ITIL Strong ability to learn new technology and ramp-up quickly. Ability to work in a high-energy technical team environment as a team player. Positive and energetic phone skills, excellent listening skills and strong writing skills. Good communication skills. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.

India - Hyderabad JOB ID: R-218991 ADDITIONAL LOCATIONS: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jun. 28, 2025 CATEGORY: Information Systems Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Analyst What you will do Let’s do this. Let’s change the world. In this vital role you will As part of Amgen’s Veeva Platform Services team, the Sr Associate IS Analyst supports the Client Engagement Managers in running the demand-intake process, analyzing adoption metrics, and coordinating change-impact activities for Veeva Vault solutions across R&D, Quality, and Commercial functions. This role blends light business analysis with data reporting and communication tasks to ensure that platform enhancements, releases, and training reach the right collaborators at the right time. Roles & Responsibilities: Maintain the intake board: triage new enhancement requests, verify completeness, and route items for sizing and prioritization. Build monthly adoption & licence dashboards in Power BI/Excel; highlight usage trends and opportunities for optimization. Assist Engagement Managers in preparing change-impact workshops and follow-up action logs; capture risk and mitigation items. Coordinate training logistics (session invites, job-aid distribution, LMS enrolment) and track completion metrics. Draft concise release communications (What’s New emails, intranet posts) based on input from platform leads. Maintain the collaborator contact lists, champion network roster, and FAQ knowledge base. Support quarterly vendor governance packs by assembling KPI data and user feedback snippets. Build strong relationships with key business leaders and partners to ensure their needs are met Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of new features. Work closely with multi-functional teams, including product management, design, and QA, to deliver high-quality software on time. Maintain detailed documentation of software designs, code, and development processes. Stay up to date on Veeva Vault Features, new releases and best practices around Veeva Platform Governance. Basic Qualifications and Experience: Master’s degree and 5 to 7years of Computer Science, IT or related field experience OR Bachelor’s degree and 7 to 9 years of Computer Science, IT or related field experience Functional Skills: Must-Have Skills: Proficient with Excel/Sheets, Smartsheet and basic data-visualization (Power BI, Tableau, or equivalent). Strong organizational skills; able to juggle multiple requests and deadlines. Clear written and verbal communication; comfortable drafting user-facing content. Familiarity with ITSM or agile ticket tools (ServiceNow, Jira Boards). Experience with Veeva Vault Platform and Products, including Veeva configuration settings and custom builds. Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. General knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business collaborators and external service partners on business process and technology topics 6-8 years of experience working in global pharmaceutical Industry Experience in building configured and custom solutions on Veeva Vault Platform. Experience in managing systems, implementing and validating projects in GxP regulated environments. Extensive expertise in SDLC, including requirements, design, testing, data analysis, creating and managing change controls. Proficiency in programming languages such as Python, JavaScript etc. Good understanding of software development methodologies, including Agile and Scrum. Experience with version control systems such as Git. Good-to-Have Skills: Exposure to Veeva Vault or other regulated SaaS (Salesforce, SAP Cloud). Basic understanding of GxP / validation concepts. Experience scheduling or hosting training sessions (Teams, WebEx, LMS). Outstanding written and verbal communication skills, and ability to translate technical concepts for non-technical audiences. Professional Certifications: Veeva Vault Platform Administrator or Equivalent Vault Certification (Mandatory) SAFe for Teams (Preferred) Soft Skills: Diligent and data-driven; spots inconsistencies before they advance. Collaborative teammate; builds rapport with business users and technical colleagues. Proactive problem-solver who seeks ways to streamline processes. Ability to work effectively with global, virtual teams. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Number of Openings* 1 professional with 5-7 yrs of development experience of which more than 2 years in Workiva development Approved ECMS RQ# * To be shared post candidate selection Duration of contract* Till 31-Jul-26 Total Yrs. of Experience* 5-7 years experience Relevant Yrs. of experience* Engineer with knowledge of at least 1 language (SQL, Python, etc.) and having worked in Financial Services / Capital markets sector Detailed JD *(Roles and Responsibilities) Refer attached document Mandatory skills* Should have worked on development and enhancements in application such as Anaplan, Workiva Desired skills* SQL, Workiva, Anaplan, Alteryx. Domain* Financial Services Client name (for internal purpose only)* 3i Group plc Approx. vendor billing rate* (INR/Day) Excluding GST* INR 6,000-8,000 per day Work Location* Infosys Bangalore preferred. But we can consider other locations as well. Willing to work as per UK work timings, if required Background check process to be followed: * Before onboarding / After onboarding: * BGV Agency: * BGV can be conducted after onboarding Mode of Interview: Telephonic/Face to Face/Skype Interview* Video conference (Webex/Teams)

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. This position will operate/support the Global Audio and Video Conferencing Services as part of the Meeting Room Technology Specialists team at EY. The Engineer (AV Specialist) will need to perform proactive monitoring and troubleshoot the issues prior to end-users reporting it as an incident. They also need to provide guidance to the end users for Meeting Room devices/peripherals queries remotely and ensure a seamless conferencing experience. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring tools Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Work Location: Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients, with a particular focus on forecasting in the contact center space. The role requires the ability to work in a fast-paced environment and process tasks promptly. A strong understanding of workforce management concepts such as forecasting, scheduling, skill management, and PTO management is essential. Job Responsibilities: Responsible for real-time and/or intraday management of resources to ensure the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and/or outbound calls at the desired service level. Duties and Responsibilities May Include: Utilizes workforce management tools such as IEX and NiceInContact to coordinate appropriate staffing allocation and availability of call center staff to achieve service level objectives. Monitors site to ensure optimal staffing levels using advanced forecasting techniques. Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Administers volume contingency action plans as deemed necessary and appropriate. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Facilitates real-time discussions with necessary stakeholders. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests. Ensures that all reports originating from the department are accurate and reliable. Provides real-time management of all communication channels with contact center teams. Selects appropriate counselor pool for each OE case based on availability, skills, and language needs. Conducts counselor outreach to ensure confirmation of case placement. Maintains accurate counselor roster management and staffing documentation. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. You Bring Knowledge and Expertise Required Experience: 2-4 Years experience in WFM functions (Forecasting, RTA, Scheduling) with tools like IEX and NiceInContact. Understanding of workforce management concepts such as service levels, adherence, handle time, smoothing, phone routing. Strong working knowledge of Operations and operations measures. Strong math aptitude. Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms. Intermediate Excel skills. Preferred Experience: 2 to 4 years’ experience in call center workforce analyst or management role. Strong workforce management and statistical background. Experience working in an inbound or outbound call center. Call center operations management experience. Staffing forecasting experience. Education: Bachelor’s degree or equivalent years of industry experience. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com. 2564150

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Technical Support Engineer, Senior 1 and help us do what we do best: propelling business forward. Overview: Provide world-class technical support and service for the Progress’ Managed File Transfer product suite. Provides technical support to customers and other departments. Handles technical issues of low to moderate complexity with little to no supervision. Specialized in one area/product with good customer care skills. Knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with very good diagnostic and troubleshooting skills. In this role you will: Provides technical assistance to evaluators, customers, resellers and Progress employees via telephone, customer portal tickets, email, WebEx, instant messaging or any other available communication option Assists with the installation, configuration, use and maintenance of our software products Follows the processes and procedures for technical support workflow Diagnoses and explains external hardware and software issues that affect the use and/or configuration of our software (e.g., environmental or network) Provides customers with information about Progress products and resources Capable to support new company products with appropriate level of on the job training Interacts professionally and courteously with all customers and peers. Easily approachable, reacts calmly under stressful situations; receive constructive criticism well. Maintains confidentiality. Communicates clearly and precisely with customers regarding expectations for callbacks, follow-ups regarding their issues, interactions with Development, and other open issues. Sets appropriate expectations for resolutions and workarounds for product defect Escalates product issues to management or other team members Logs product defects and feature requests clearly in the corresponding systems Provides Development with clear and complete information, when Development assistance is required, carrying out recommended diagnostic steps and gathering information as necessary Demonstrates and applies good understanding of knowledge capturing principles (e.g. create new knowledge resources and/or update the existing content - product demos, KB and technical articles/documentation, etc.) Reviews product documentation, identifies topics needing improvement and is able to contribute Responsible for professional self-development by attending formal and informal training (webinars, white papers) offered within the office and externally based on your development plan agreed with your manager. Option to enroll in Progress-sponsored security training resulting in certification through organizations such as CompTIA, SANS and (ISC)2 Participates in forums, responds to technical questions, sharing product knowledge with colleagues Provides assistance to peers working in the same specialty area as well as handling issues outside of the area of specialty Occasional travel requirement Be part of an emergency-only after-hours call rotation Your background: BS in Computer Science, Computer Information Systems experience, or MS with or equivalent experience or degree Excellent verbal and written communication skills Solid analytical and troubleshooting skills are specific to software-related issues Strong customer service skills Ability to multitask in a fast-paced environment and maintain attention to details Knowledge/experience with windows/linux OS administration, SSL, SSH, Networking, File transfer technologies. Shift Timings: 06:30 PM - 3:30 AM (IST) If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Compensation Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans Health club reimbursement Apply now!

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Technical Support Engineer, Senior 1 and help us do what we do best: propelling business forward. Overview: P rovide world-class technical support and service for the Progress’ Managed File Transfer product suite. Provides technical support to customers and other departments. Handles technical issues of low to moderate complexity with little to no supervision. Specialized in one area/product with good customer care skills. Knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with very good diagnostic and troubleshooting skills. In This Role You Will Provides technical assistance to evaluators, customers, resellers and Progress employees via telephone, customer portal tickets, email, WebEx, instant messaging or any other available communication option Assists with the installation, configuration, use and maintenance of our software products Follows the processes and procedures for technical support workflow Diagnoses and explains external hardware and software issues that affect the use and/or configuration of our software (e.g., environmental or network) Provides customers with information about Progress products and resources Capable to support new company products with appropriate level of on the job training Interacts professionally and courteously with all customers and peers. Easily approachable, reacts calmly under stressful situations; receive constructive criticism well. Maintains confidentiality. Communicates clearly and precisely with customers regarding expectations for callbacks, follow-ups regarding their issues, interactions with Development, and other open issues. Sets appropriate expectations for resolutions and workarounds for product defect Escalates product issues to management or other team members Logs product defects and feature requests clearly in the corresponding systems Provides Development with clear and complete information, when Development assistance is required, carrying out recommended diagnostic steps and gathering information as necessary Demonstrates and applies good understanding of knowledge capturing principles (e.g. create new knowledge resources and/or update the existing content - product demos, KB and technical articles/documentation, etc.) Reviews product documentation, identifies topics needing improvement and is able to contribute Responsible for professional self-development by attending formal and informal training (webinars, white papers) offered within the office and externally based on your development plan agreed with your manager. Option to enroll in Progress-sponsored security training resulting in certification through organizations such as CompTIA, SANS and (ISC)2 Participates in forums, responds to technical questions, sharing product knowledge with colleagues Provides assistance to peers working in the same specialty area as well as handling issues outside of the area of specialty Occasional travel requirement Be part of an emergency-only after-hours call rotation Your Background BS in Computer Science, Computer Information Systems experience, or MS with or equivalent experience or degree Excellent verbal and written communication skills Solid analytical and troubleshooting skills are specific to software-related issues Strong customer service skills Ability to multitask in a fast-paced environment and maintain attention to details Knowledge/experience with windows/linux OS administration, SSL, SSH, Networking, File transfer technologies. Shift Timings: 06:30 PM - 3:30 AM (IST) Compensation If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans Health club reimbursement Apply now!

8+ exp Unified Communications (UC) SaaS Collaborations Tools (Video conferencing & Broadcasting ) Google Workspace, M365, Monday.com, MS Teams, Zoom, Digital Signage, Adobe ITIL v4 Authentication solutions (Single Sign On/Multi factor authentication) Required Candidate profile Messaging administration or deployment support Messaging protocols and mail security. Certifications (Solution architect Cloud / Google / Azure / AWS, ITIL, PMP) IT security compliance

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills That Would Be Advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused

Overview At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology. Today, worldwide more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as to continuing to develop state-of-the-art technologies and innovative solutions for today's analytical questions. Responsibilities Bruker India is seeking for a Global Remote Support Engineer to be based in Bengaluru, India . He/ She is a key technical role within the support organization of Bruker Nano Surfaces & Metrology (BNSM) Division , manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, Nano indenters, non-contact 3D optical microscopes, and Multi-angle Reflectometry & Ellipsometry. This position requires to provide remote support to our existing customers through email, telephone, and the use of remote support tools. Candidate will recommend solutions and maintain a good record of all work and communications with the customer or engineer in a call tracking system, including documenting solutions for a public knowledge base. The ideal candidate for this role is a motivated self-starter, who embraces challenges and enjoys learning independently, and is one who possesses excellent customer service, and technical problem-solving skills. Responsibilities Must have excellent customer relations skills and the ability to make timely and effective decisions Ask customers targeted questions to quickly understand root cause of their issue. Call screening and logging through CRM software. Effectively communicate with end-users of varying technical capability and roles via various channels (phone, email, Chat etc.) to identify/resolve technical issues. If the first level is unsuccessful, ticket management, and transferring call to second level remote support team. Be available for incoming calls and pull work from an incoming queue. Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue. May be called upon with short notice to assist the support team in the event of unexpected or unpredicted demand for support. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Build knowledge base to reduce reliance over time on other internal resources. Contribute to internal technical knowledge base and publish Frequently Asked Questions to enable customer self-support. Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests. Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications. Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions. Properly escalate unresolved issues to appropriate technology teams Provide necessary information/observations/logs all required support to next level or developer for diagnose a reported/escalated problem Good sense of end-user satisfaction Ability to describe incident and requests as part of ticket treatment Ability to create and update operational procedures (issues resolution, requests, and administration procedures). Perform other tasks as assigned by manager. This position requires remote support to USA and European Countries. The job demands to work in shifts (Monday through Friday). Qualifications Knowledge, Skills and Abilities : Minimum 2+ years Experience in Analytical Instrumentation/Field Service Experience in Analytical Industry. Customer service oriented good communication skills used to support various technical issues and desktop operation queries. Experience in use of SFDC/SAP CRM preferred. Should have worked on various remote support tools, e.g. Webex, TeamViewers, anydesk etc. Demonstrated ability to analyze, diagnose, and repair complex equipment problems remotely in a minimum amount of time Ability to communicate effectively in a professional manner with both internal and external customers Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job or the availability of the client A very high standard of personal presentation. Must be willing to travel up to 20% B.E./B.Tech (ECE, EIE, EEE, Metallurgical Engineering) or M Sc. (Physics or Chemistry orMaterial Science) Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Information Technology ID: JR113807 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor’s degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Location: Hyderabad, Telangana Time type: Full time Job level: Associate Job type: Regular Category: Information Technology ID: JR113733 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM has an opportunity for a highly motivated Platform Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies. You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure. You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios. Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes. You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members. Supports and helps orchestrate legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Support automation and acceleration of the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Support development and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud and on-premise infrastructure. Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery. Supports development and implementation of technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems. Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. Provides direct support of enterprise infrastructure including cloud and on-premises computing/data solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments. Configures and integrates custom and 3rd party applications and add-ons. Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Other duties as assigned. EDUCATION/CERTIFICATIONS Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree TECHNICAL SKILLS Microsoft Windows and Non-WinOS such as Linux Server administration – Required Troubleshooting of complex distributed environments - Required Management of Public Cloud and on premise Offerings (IaaS, SaaS, PaaS, VMware, O365, ADO) – Required Advanced Scripting Skills (PowerShell, Terraform and other IaC languages) - Preferred Ability to use/implement automation tools and IaC - Preferred Strong performance tuning experience- Preferred Microsoft Internet Information Server (IIS) and the basic operation of websites, application pools, IIS administration, ports, SSL certificates - Preferred Citrix VDI administration – Preferred 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) - Preferred. EXPERIENCE Strong knowledge of IT infrastructure, network and directory services required Experience in the following areas preferred: 1+ years’ Administering Directory Services for MS Windows 2012-2019 – Required 1+ Experience with Public Cloud Solutions (Azure//AWS/Google) – Required Managing/deploying secure certificates (SSL)- Required IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) – Required Managing infrastructure in a virtualized environment – Required Experience in Orchestration and containerization using Kubernetes - Required Identity Management SSO/MFA – Preferred Agile Methodology Experience – Preferred Experience with Site reliability engineering and ITIL framework – Preferred LEADERSHIP/SOFT SKILLS Experience in team collaboration – Required Excellent written and oral presentation skills – Preferred Exceptional analytical and process development skills - Preferred At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries. Job Title:- Business Analyst Contact Center Location : Bangalore Experience : 5 +Years Job Type : Contract to hire. Notice Period :- Immediate joiners. Mandatory Skills : RingCentral, Salesforce, Oracle ERP, Jira project management tool, JD:- Act as the primary point of contact for all technical and functional aspects of contact center platforms preferably RingCentral if not any other Contact Center like Genesys Avaya NICE Five9 is ok Collaborate with IT operations and vendor teams to implement and maintain contact center technologies including IVR ACD WFM CRM and CTI systems Convert business needs into clear technical requirements and oversee the implementation to ensure effective solution delivery Provide expertlevel support for troubleshooting system issues and coordinating resolution efforts Lead or support UAT User Acceptance Testing system upgrades and configuration changes Analyze contact center performance data and recommend improvements in processes tools and technologies Train and mentor agents team leads and other stakeholders on system functionalities and best practices Ensure compliance with data security privacy and regulatory standards in all technical implementations Skills Mandatory Skills : Genesys Contact-Center,Avaya Collaboration Suite,Cisco Webex,NICE Contact Center