256 Webex Jobs - Page 7

Company Description AH Business Solutions India Pvt. Ltd. serves as the strategic operations and backend support hub for the AH Group of Companies, a global leader in industrial repair and warranty management of automation equipment. Established in 1982 and headquartered in Troy, Michigan, USA, the AH Group provides unparalleled services to Fortune 500 companies and industry leaders worldwide. Our India branch is crucial in ensuring seamless integration with the AH Group's global services, leveraging advanced technology and data analytics to manage repair and warranty processes efficiently. We cater to various industries, including automotive, aerospace, food and beverage, and oil and gas. Role Description This is a full-time on-site role for a Global Supply Chain Associate - Europe & UK Focus located in Vadodara. The Global Supply Chain Associate will be responsible for managing supply chain processes, including procurement, inventory management, and customer service. The role involves coordinating with global vendors and internal teams to ensure timely and cost-effective solutions. The associate will also handle communication and logistics to support the AH Group's operations across Europe and the UK. Roles & Responsibilities 1. Supplier Sourcing & Onboarding Conduct market research and outreach to identify potential suppliers for repair and service across AH Group’s product portfolio, focusing on the European and UK markets. Lead end-to-end supplier onboarding processes and act as the primary point of contact until full integration into AH’s ERP system. Collaborate with sourcing, customer service, and finance teams to ensure a smooth supplier setup. Negotiate pricing, rebates, and discount structures with both new and existing suppliers. 2. Supplier Relationship Management Maintain and strengthen strategic supplier relationships to foster long-term partnerships. Join supplier meetings (via phone or Webex) alongside the Global Supply Chain Manager. Serve as a liaison for timely issue resolution and escalation. Continuously update supplier records in the internal ERP system. 3. Performance Monitoring & Optimization Maintain quarterly supplier scorecards and analyze performance based on spend and service quality. Identify cost-saving opportunities and suggest improvements in supplier processes. Support execution of RFQs and help determine pricing benchmarks for commonly repaired parts. 4. Reporting & Strategic Initiatives Prepare weekly performance and sourcing reports for senior management. Participate in strategic planning sessions to align sourcing initiatives with business objectives. Contribute to innovation and continuous improvement across global supply chain processes. 5. Supplier Health & Risk Mitigation Monitor supplier health and flag potential risks. Develop and implement mitigation and contingency plans for high-risk suppliers. Ensure supplier compliance with AH Group’s policies and industry standards. Qualifications Education: Bachelor’s degree in Supply Chain Management, Business Administration, or related field (preferred). Experience: Minimum of 3 years’ experience in global supply chain, procurement, or supplier management roles, preferably within a fast-paced, international business environment. Key Skills: Strong negotiation and relationship-building skills. Exceptional verbal and written communication, especially for international and European supplier interaction. Proficiency in ERP systems and Excel-based data management. Strategic thinking and strong analytical skills. Problem-solving attitude with a high attention to detail. Additional Requirement (Mandatory) Valid European Visa (Schengen or applicable country) is required. Willingness to travel to Europe/UK occasionally (1–2 times/year, based on business needs). Show more Show less

Overview As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics. You will collaborate with customers, sales, delivery, and innovation teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and able to evolve rapidly. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments. This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications. Key Responsibilities Product Strategy & Solution Development Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization. Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery. Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio. Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings. Go-to-Market Enablement & Business Growth Support sales teams with product positioning, sales collateral, solution briefs, and customer engagement tools. Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact. Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions. Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems. Client Engagement & Advisory Leadership Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation. Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption. Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement. Facilitate continuous improvement engagements using IT performance analytics and service intelligence. Cross-Functional Collaboration & Solution Execution Partner with professional services, managed services, delivery, and presales teams to ensure successful Workplace solution execution. Develop delivery playbooks, accelerators, and operational templates to support implementation consistency. Support internal enablement initiatives to educate teams on the Workplace offerings and differentiated value. Technology & Market Expertise Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks). Stay current with emerging trends in AIOps, agentless support models, infrastructure as code (IaC), and AI-driven IT analytics. Act as a thought leader on how modern IT workplace services enhance employee experience and business agility. Qualifications & Skills Strategic & Business Acumen 10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives. Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement. Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership. Consultative & Collaboration Skills Exceptional client-facing advisory and communication skills. Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions. Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams. Technology Proficiency Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice). Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera). Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices. Certifications & Education Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus. Certifications in AWS, Azure, ServiceNow, ITIL, or UCaaS solutions preferred. Why Join Us? As a Product Manager – Workplace, you will: ✔️ Lead IT modernization efforts that drive business agility and operational excellence. ✔️ Guide enterprises through seamless UCaaS migrations and platform rationalizations. ✔️ Collaborate with market-leading cloud, UCaaS, and AI operations providers. ✔️ Help organizations automate, secure, and evolve their digital workplace ecosystems. ✔️ Play a critical role in building a world-class Modern Workplace practice that transforms the future of work. If you are passionate about the intersection of cloud, automation, and employee experience, this is your opportunity to lead meaningful digital transformation Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: Virtual Producer Associate Function : Talent Skill Level: Beginner Sub Function : L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities : Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc. Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience : 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: Virtual Producer Associate Function : Talent Skill Level: Beginner Sub Function : L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities : Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc. Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience : 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Develops, maintains and manages Unified communication application standards and systems and contact center solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with teams to ensure solutions are designed to operate in highly available and reliable environments. Provides technical support and advises on the use of programming tools, systems and networks. Provides support to address availability and reliability issues on various systems (that is, Microsoft Teams Voice, Cisco, Nice InContact Center,) across multiple locations Works on a Large portfolio of Unified communication applications. Innovation: Driving innovation in the UCC space to enhance business processes, improve user experience. Operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services. Collaboration Enablement: management of UCC tools and services Technical Oversight: Designs, installs, and maintains the organizations collaboration and communication (voice/video/IMP) infrastructure. Video conferencing meeting Rooms design and deployment. Gather technical requirements and translate them into hardware and software capabilities. Communicate technical design and coordinate proof-of-concept analyses to production. Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center (Nice InContact/Cisco Webex/ AWS / MS), and monitoring & manage tools MS Teams Voice and Audio Codec SBC expert. Manage and maintain the Number Database, Voicemail database, and feature operations of the organization UCCX Scripting, Call Flows & UCCX agent configuration. Knowledge with Cisco Finesse Application. has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler UCCX agent Configuration and Team, Trigger, Call Control Group (CCG), CSQ and skills Configuration. Automation of UC operations with Python and other scripting technologies. Hands on Knowledge/ Experience of H.323, H248, MGCP and SIP and Knowledge of compression algorithms G729, G711, G722 etc Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP Trucking concepts, topology design VoIP media RTP/RTCP Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, EM Extensive experience configuring, implementing, and troubleshooting QoS Impacts the quality of own work and that of the team. Strong problem-solving skills and the ability to work collaboratively. Works as a fully competent team member. Secondary requirements: Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity. Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. Possess an intermediate level of IP networking knowledge. Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. Candidate is comfortable to act on certificate level problems and issue. Maintains required compliance reports and documentation. Supports team and cross-functional projects within defined area of responsibility Required Qualifications A strong understanding of UCC technologies and infrastructure, including cloud services, security, and compliance standards. Knowledge of UCC applications such as voice call control, audio/video/web conferencing, IM/presence, CDR, E-911, voice/fax, and unified messaging. Proficiency with Microsoft 365 services and administration, including a good understanding of Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Unified Contact Center solutions Cisco contact center or Five9's or Nice InContact Center. Diploma or equivalent work experience required. Minimum of 8-10 years of relevant experience or equivalent combination of education and experience in Enterprise Applications/ Unified Communication and Collaboration Solutions. Good business English skills (Written and spoken). Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management. Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff. Well-developed skills in presentation building and process mapping. Deep knowledge of and experience with collaboration and conflict resolution.

Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it. Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 74% of the Global 2000, that trust Veeam to keep their businesses running. Radical resilience starts with Veeam. This APJ-based role is focused on supporting the multitude of existing enablement programs for our internal and channel selling programs. With a drive for analysis, the successful candidate will have a passion for using data to inform decisions. Utilising strong skills in reporting and metrics, they will be responsible for guiding the creation and utilisation of content. The successful candidate will be involved in identifying, planning and shaping end-user enablement materials and activities. Working closely with the cross-functional APJ teams in the sales, technical and marketing and teams it requires a candidate who is curious about data, ROI and the measurement of program success. As part of the APJ sales acceleration team this role reports to the APJ Sales Acceleration Senior Director and would be office-based 3 days a week (Tue-Thur), as well as including international travel to regions including India, Korea, Australia and Southeast Asia as needed. Responsibilities: Be involved in the creation/delivery/ execution and reporting of sales-based programs such as (but not limited to) webinars, partner competency programs, sales training microlearning. Measure the efficacy / ROI of enablement programs. Provide detailed analysis of what works and why and use these findings to guide further programs Create and maintain accurate data required for event attendance such as launchpad and sales training experience in providing detailed reporting on progress with tools such a Tableau, Excel, Monday.com and others Actively manage the onboarding process Experience in working with procurement departments for logistics on hotel based events. Evaluate existing programs to ensure their quality and effectiveness Communicate weekly with stakeholders from enablement team and marketing & sales stakeholders. Be the APJ leader in maintaining content repositories on platforms such as Cornerstone. Qualifications: Familiarity with sales methodologies and their adaptation into a sales environment. Awareness of or experience with Salesforce.com or similar CRM preferred. Awareness of or experience with collaboration tools like MS Teams, WebEx, etc. Facilitation & coaching experience. Creation/maintenance of Monday.com boards Advanced Excel skills Advanced Tableau / DataBricks skills Familiarity with basic AI concepts such as LLM, token weighting, etc. Experience in DISC Solid ROI research credentials Proven Veeam portfolio knowledge. Demonstrated experience in either a partner or partner ecosystem training role Excellent communication and interpersonal skills. Proven record of driving programs and projects independently with success. Exceptional organization skills with the ability to manage multiple projects simultaneously. Ability to adapt in a fast-paced work environment; must be a high-energy, motivated self-starter. Able to travel as needed (up to 30%) international travel. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Show more Show less

Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible. Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Identify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred skills and requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What You'll Be Doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.). Entry level understanding of Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What You'll Be Doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.). Entry level understanding of Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

RED Global are working with a large customer based in India. Our customer is a large Business Enterprise providing core professional services. Project Details: Role: CCaaS Implementation Consultant Start date - ASAP Duration - 12 months initial contract + possible extension. Job Location: PAN India Capacity: 5 Days/Week Mode: Remote Language - Fluent English. Technical Requirements: Experience implementing voice and non-voice contact center platforms such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, etc. Solid understanding of voice protocols (TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing). Familiarity with CTI systems or voice recording solutions. Experience with VOIP, dialers, ACD, IVR, SBC. Knowledge of video conferencing, instant messaging, voicemail, DID, carriers, and SIP/VOIP technologies. Understanding of UCaaS and CPaaS platforms, cloud contact centers, integrations (e.g., MS Teams), and tools like Wireshark. Experience with CRM systems such as Salesforce Service Cloud, knowledge base systems, and customer portals. Background in telecom and call center integration, including SIP protocol and RTP packet handling. Proficiency in Groovy and JavaScript. If you are interested, please hit apply or send your CV to pdebnath@redglobal.com so I can arrange a call-back with you! Show more Show less

Meet the Team The Solutions Engineering Team is a high Impact team that navigates the technological landscape and crafts solutions that address real world business needs. Th is a closely knit team of highly qualified engineers who are abreast of the newest technology innovations, work with different teams both internal and external and deliver solutions for customers. While technology may sound foremost for this team it is their positive demeanor and team work that stands out in the forefront. Your Impact You would work with the Commercial vertical in India to understand customers needs and provide teamwork solutions to address these needs. The following are some of your key work areas: Collaborate with the Account Executive team to develop a sales plan for the team Gain an in-depth understanding of Teamwork solutions and technology products from the Business Unit. Train internal teams (Account Managers, Solutions Engineers, top management) and external teams (partners and customers); represent Cisco at hosted events. Identify customer needsboth latent and statedand provide efficient, cost-effective solutions. Stay informed about competitors, work on RFPs by drafting technical specs and ensuring compliance and understand legal obligations in the role. Minimum Qualifications: (Required) We are looking for a Presales Solutions Engineer with over 10+ years of customer-facing experience, ideally in collaboration technologies. Good verbal and written skills for articulating concepts, solutions, and technologies using industry terminology, particularly in Unified Communications, Webex, and UCaaS IP Telephony. Experience working alongside partners is advantageous. Proficiency in MS Office tools, whiteboarding, and communication technologies. A positive demeanor, dedication to teamwork, and the ability to meet deadlines are essential. Experience with RFPs and tender documents Preferred Qualifications: (Good to have) Degree or equivalent experience in Engineering from accredited Engineering college/University. CCNA/CCIE or equivalent

CCaaS Implementation Consultant/Voice Engineer On behalf of our global client, we’re currently looking for a CCaaS Implementation Consultant/Voice Engineer. Role: CCaaS Implementation Consultant/Voice Engineer Location: Remote Capacity: 5 days a week; 8h a day Length of the project: 3+ years with initial 12 months contract Language: English Requirement: 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript If you are interested and available, please send your CV for immediate consideration. Anastasia Demciucena (ademciucena@redglobal.com) Show more Show less

Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less

Description What We Do Managing Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never increaser. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organizations navigate and secure the complexities of the modern connected world. Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us. What You Will Do Forescout Technologies is seeking a hands-on Senior IT Support Team Lead to provide technical leadership and drive excellence in end-user and executive support. In this role, you will lead and mentor the IT support team, ensuring the efficient management and resolution of support tickets while maintaining a high standard of service. You will oversee the deployment and delivery of laptops, desktops, and A/V technology, as well as asset and security management. Additionally, you will provide high-touch, white-glove support to executives, ensuring seamless technology experiences for leadership teams. With a strong focus on proactive support, reporting, and continuous improvement, you will play a key role in optimizing daily IT operations and delivering a seamless technology experience for all end users. Key Responsibilities Technical Leadership & Strategy Lead the global desktop support team, ensuring high-quality IT service delivery and user satisfaction. Provide hands-on support to resolve desktop and technology issues. Own the end-to-end lifecycle of laptop/desktop procurement, deployment, and management worldwide. Establish and enforce security policies for device deployment, ensuring compliance with organizational standards. Manage asset inventory across all regions, ensuring accurate tracking and timely updates. Identify opportunities for process improvements, software fixes and implement best practices to enhance the efficiency of team and reduce ticket / request workload. IT Support & Service Management Oversee onboarding, offboarding, Windows and Mac device imaging processes. Ensure timely ticket resolution and proactive issue management to minimize disruptions. Work closely with other IT teams, including network, security and application support, to resolve cross-functional issues and projects. Act as the primary escalation point for critical desktop and laptop issues, providing advanced troubleshooting support. Familiar with IT Service Management tools. Experience with JSM is preferable. Collaborate with cross-functional teams, including HR, security, and infrastructure, to align IT support with business needs. Maintain and update knowledge base articles for common technical issues and best practices. Stakeholder & Vendor Management Build and maintain strong relationships with stakeholders, executives, and vendors to ensure seamless IT service delivery. Work closely with software and hardware vendors to manage procurement, inventory, licensing, and troubleshooting. Generate regular reports on team performance, incident resolution times, and user satisfaction to drive continuous improvement. Team Leadership & Operations Manage IT support staff scheduling, ensuring adequate coverage during business hours and on-call support as required. Provide guidance, mentorship, and performance feedback to the desktop support team. Drive team efficiency by implementing best practices, process automation, and strategic planning. Generate regular reports on team performance, incident resolution times, and customer satisfaction and provide recommendations accordingly. Leadership & Problem-Solving Proven ability to lead a team, drive process improvements, and manage IT operations effectively. Excellent analytical and problem-solving skills, with the ability to prioritize and execute tasks under pressure. Strong communication skills, capable of translating complex technical concepts into user-friendly explanations. Self-motivated, with the ability to prioritize and execute tasks effectively in high-pressure situations. What You Will Bring To Forescout Bachelor’s degree in Information Technology, Computer Science, or a related field. 8-10 years of experience in IT support, helpdesk, or desktop management. 2+ years of experience in a leadership or technical support management role. Experience as a systems or application administrator is a plus. Excellent analytical and problem-solving skills with keen attention to detail. Required Skills & Experience Deep knowledge and strong troubleshooting skills with Windows 10/11, macOS, and enterprise device management. Very strong knowledge and hands on experience with Microsoft 365 E3 or E5, AD, SharePoint, and OneDrive. Hands-on experience with MDM tools (i.e. Workspace One, Kandji), MFA (Okta), VPNs (Cisco/Zscaler), patch management, and endpoint security. Solid understanding of networking fundamentals (IP, DHCP, VPN, Wi-Fi). Working knowledge and hands on experience with audio/video conferencing technologies (Zoom, Teams, WebEx) Proven hands-on experience in hardware troubleshooting and strong technical knowledge of current protocols, operating systems, and software, including Windows, macOS, Microsoft Office, and other productivity tools. Extensive experience supporting computer equipment, including Mac, PC, and mobile devices (iOS, Android, Windows) What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! More About Forescout The Forescout 4D Platform™ provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at www.Forescout.com. Our Mission To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation. Our Vision A world where every cyber asset is seen, secure and compliant. Our Cultural Values Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven – We listen, we learn, and we make it right. Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. Relentless – We're smart, determined, and find a way. We figure stuff out. One Team – We all work together, and we all win together. Our DEI Statement At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Show more Show less

Job Opportunity: IT Support Team Lead Location: Hyderabad, India Employment Type: Full-Time Experience: 6-7 years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a highly motivated and technically skilled IT Support Team Lead to oversee and support our IT operations. The ideal candidate will have solid hands-on experience in Desktop Support, AV/VC technologies, Server Administration, and Networking, and a strong background in managing and mentoring technical teams. This role demands a self-starter who is results-driven, detail-oriented, and thrives in dynamic environments. You will be the go-to person for technical escalations, while also leading a team to deliver consistent and high-quality IT services. Key Responsibilities Lead the IT support team, providing technical guidance and day-to-day direction to ensure service quality and efficiency. Deliver end-to-end support for desktop/laptop environments, including hardware setup, software installations, troubleshooting, and peripheral management. Oversee and support Audio/Visual and Video Conferencing systems for internal and external meetings. Handle server-related tasks including setup, configuration, routine maintenance, patching, and troubleshooting for Windows/Linux servers, Active Directory, and file/print servers. Provide Level 2/3 support for network infrastructure, including routers, switches, firewalls, and load balancers. Ensure smooth operation and security of networking protocols (TCP/IP, DNS, DHCP, VPN, OSPF, BGP). Perform physical and logical network layer support for LAN/WAN environments and wireless access points. Coordinate smart hands support for both network and server infrastructure across local and remote sites. Manage onboarding processes: preparing IT assets, provisioning user accounts, and configuring access to necessary tools and systems. Collaborate with other departments and vendors on system upgrades, migrations, and technical projects. Document all procedures, network diagrams, and incident reports for knowledge base and compliance Key Skills Desktop support (Windows, macOS, productivity apps) AV/VC platforms (Zoom, Teams, Webex) Server administration (Windows Server, AD, Group Policy, file/print services) Networking (TCP/IP, DNS, DHCP, VPNs, OSPF, BGP) Hands-on experience with L2/L3 networking devices (Cisco, Fortinet, Palo Alto, etc.) Strong understanding of firewalls, load balancers, and wireless networks. Excellent problem-solving skills and a strong customer service mindset. Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira, Zendesk). Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to gauri.kaushik@avasotech.com or Taleads@avasotech.com. AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Network Architect- Collaboration Department: IT Network Architect Title: Location: Gurgaon Regular, Full-Time Status: Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: Bachelors or Master’s in IT, or a related field. 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Share cv at heena.saini@konverge.co.in

Minimum of 2+ years of experience in B2B sales, preferably in IT hardware, unified communications, or related technology solutions. Strong understanding of video conferencing technologies, solutions, and industry trends. Required Candidate profile Minimum of 2+ years of experience in B2B sales, preferably in IT Hardware, video conferencing, unified communications/related technology solutions./ understanding of video conferencing technologies

Senior Collaboration Consultant Job Overview: As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients’ business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients’ communication systems. Key Responsibilities: Designing and Implementation/Deployment: Design and implement collaboration solutions for enterprise clients, including WebEx Calling, CUCM (Cisco Unified Communications Manager), and Contact Center solutions. Lead the deployment and integration of Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP. Work closely with project teams to deliver HLD (High-Level Design), LLD (Low-Level Design), and other documentation for collaboration technologies. Troubleshooting: Provide expert-level troubleshooting for collaboration tools and platforms, ensuring optimal performance and uptime. Act as a key technical resource for resolving complex system issues in collaboration environments. OEM Solution Expertise: Utilize your knowledge of OEM collaboration solutions to deliver top-notch consultation and advice to clients. Customize and fine-tune solutions to meet specific client requirements, ensuring full integration with existing IT infrastructures. Technical Documentation: Produce detailed and accurate technical documentation, including HLD, LLD, handover documentation, and KT (Knowledge Transfer) documents. Provide comprehensive training and knowledge transfer sessions to clients' internal teams. Stakeholder Communication: Collaborate effectively with both internal teams and client stakeholders to understand their needs and offer scalable, reliable solutions. Communicate complex technical information in clear, understandable terms to both technical and non-technical stakeholders. Key Skills and Qualifications: Technical Skills: Strong expertise in WebEx Calling , CUCM , Cisco Telepresence , Expressway C&E , and Voice Gateway SIP/MGCP . Extensive experience in designing and deploying collaboration solutions, with a deep understanding of Cisco technologies. Experience with OEM collaboration solutions and the ability to customize solutions as needed. Proficient in troubleshooting complex issues in collaboration systems. Technical Documentation: Ability to create HLD , LLD , and handover documents. Soft Skills: Strong communication skills , with the ability to deliver clear and concise explanations in English and Hindi . Excellent teamwork and collaboration abilities in a client-facing role. Ability to deliver technical knowledge transfer (KT) to clients and internal teams. Experience: Minimum of 5+ years of experience in collaboration technologies, with a focus on Cisco solutions . Desired Qualifications: Relevant Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration, etc.) Knowledge of integration with third-party collaboration tools. Experience working in a consulting role is a plus. Show more Show less

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT. Show more Show less

Job Description : Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and Experience GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way. We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and improve overall partner experience. The Framework: Black Belt Academy The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco Partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions. Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco. Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Cisco’s Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible. Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including a ll technologies and sub-technologies within that specific Architecture – On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. I dentify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred Skills And Requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco Show more Show less

Department: IT Title: Network Architect - Cisco collaboration Location: Gurgaon Status: Regular, Full-Time Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: In this position, you will be required to: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. Konverge Technologies Pvt Ltd. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: ▪ Bachelor’s or Master’s in IT, or a related field. ▪ 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. ▪ Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Show more Show less

Job Description The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner Travel to other offices within Australia to help setup IT equipment On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills That Would Be Advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused Show more Show less

This position is with Cisco’s Webex Technical Support team. Webex provides leading cloud communications platforms that enable enterprises to automate customer interactions and deliver seamless experiences across 10+ channels. Our vision is to help organizations adopt mobile technologies for better engagement with their customers in the digital world. With deployments in 60+ countries, processing billions of digital touch points monthly, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence. You will be joining an energetic start-up-like team building a multichannel customer engagement platform to support thousands of business customers and handle millions of customer communications every day. It is the perfect time for you to join our team, build a scalable platform with traditional and new channels like SMS, WhatsApp, RCS, and email, to take on significant responsibilities and make a direct contribution to the business growth. What You’ll Do Monitor, analyze, and troubleshoot performance and reliability issues across servers, networks, and applications to ensure high availability and optimal performance. Serve as a key technical point of contact for both internal and external customers, handling service-related queries via calls and emails with professionalism and efficiency. Manage support tickets, coordinate with L2/L3 teams and vendors, and ensure timely resolutions to maintain uninterrupted service and high customer satisfaction. Perform incident, problem, and change management activities in alignment with ITSM, QMS, and ISMS frameworks; contribute to accurate and timely reporting. Investigate and resolve alerts from tools like Zabbix, Icinga, Grafana, CloudWatch, and Azure Monitor, ensuring rapid diagnosis and appropriate escalation when necessary. Oversee SLA compliance related to service uptime, response, and resolution timelines; conduct service transitions and gap analysis during handovers from project teams. Troubleshoot infrastructure issues using strong foundational knowledge of Linux, networking, and databases. Leverage experience in Azure and AWS environments to support cloud infrastructure operations and monitoring. Collaborate with cross-functional teams to drive operational excellence and continuous improvement in system support and service delivery. Who You’ll Work With Our team's goals include ensuring seamless operation of Cisco's Webex applications through proactive maintenance, resolving technical issues promptly, and enhancing customer experiences across digital channels. We report on system performance, implement improvements, and support business growth by demonstrating cloud technologies and automation. Working on the Webex Technical Support team offers the opportunity to be at the forefront of digital communications technology, supporting a platform used globally by blue-chip businesses. You'll collaborate with a diverse, innovative team in a start-up-like environment, where you can directly impact the scalability and reliability of our multichannel customer engagement platform. A top performer on our team would proactively address technical challenges, applying expertise in Linux, MySQL, AWS, Azure, Kubernetes, and scripting to optimize system performance and reliability. They would excel in solve complex issues, collaborate effectively across multi-functional teams, and give to continuous improvement initiatives through automation and process enhancement. Who You Are Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). The ideal candidate should have substantial technical proficiency with a minimum of two years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools and technologies, along with a good understanding of Kubernetes and containerized applications. Key Skills: Skilled in identifying and troubleshooting system issues through alert analysis using tools such as Zabbix, Icinga, Grafana, Azure Monitor, and CloudWatch. Solid understanding of Linux system administration and networking concepts. Familiar with relational and NoSQL databases such as MySQL and MongoDB. Knowledge of cloud platforms, including provisioning and monitoring on Microsoft Azure and Amazon Web Services (AWS). Working knowledge of ITSM tools (e.g., ServiceNow, JIRA) and experience in managing SLAs and service reports. Strong communication skills with a focus on customer service and technical troubleshooting. Experience with enterprise support environments and understanding of change, incident, and problem management processes. Ability to analyze data, identify recurring issues, and contribute to process improvements and automation. Note: Flexibility to work in rotational shifts to ensure comprehensive support coverage. #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Details: Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Job Requirements Details: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Knowledge of Windows OS and troubleshooting skills Knowledge/experience in VDI support Experience in applications like O365, Teams, WebEx Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve Show more Show less

JD: Enterprise Network Program Manager Job Summary: We are seeking an experienced Enterprise Network Program Manager to lead and deliver large-scale, multi-site network transformation programs across the globe for customer having a footprint of more than 100+ offices and facilities. The role requires in-depth expertise in SD-WAN design and rollout, LAN/WLAN across multiple OEMs, cloud security platforms, and core infrastructure services such as DDI, PAM, and ITSM (ServiceNow). The candidate will play a pivotal role in managing global initiatives and programs focused on site modernization and network automation to support business growth, security, and agility. Key Responsibilities: Program & Transformation Management: Lead enterprise-wide network transformation and site rollout programs for customers covering over 100 offices globally. Develop program charters, integrated plans, roadmaps, and KPIs; manage delivery across multiple time zones and geographies. Oversee end-to-end SD-WAN strategy, migration planning, PoCs, and phased deployments (e.g., Cisco Viptela, Silver Peak, Meraki). Manage global network segmentation and security zoning projects in coordination with cybersecurity teams. Network & Platform Technology Oversight: Deliver complex LAN/WLAN deployments and upgrades across varied OEMs (Cisco Catalyst, Aruba, Juniper, Fortinet). Ensure performance, resilience, and scalability of the SD-WAN overlay and underlay networks. Drive core platform implementations and upgrades for DDI (Infoblox/BlueCat), PAM (CyberArk/BeyondTrust/PAM360), and integration with ServiceNow CMDB and workflows. Collaborate with UC/Collaboration teams on deployment of Microsoft Teams, Cisco Webex, and SIP trucking modernization. Vendor, Partner & Stakeholder Management: Coordinate multi-vendor engagements for hardware, services, and cloud integrations. Act as the escalation point and governance lead across external SIs, OEMs, MSPs, and telecom providers. Regularly brief executive stakeholders and site leadership on program health, risks, and achievements. Financial Management & Resourcing: Develop and manage detailed program budgets, including hardware/software procurement, services, labor, and contingency planning. Track actuals vs. forecasts; ensure budget compliance and optimize cost across regions and project phases. Own vendor SOW review, PO tracking, invoicing, and financial reporting in alignment with Finance and Procurement teams. Plan and manage internal and external resource allocation across multiple regions and time zones, ensuring optimal team utilization and capability alignment. Lead resource demand planning in collaboration with Network Operations, Engineering, and PMO leadership. Automation & Innovation: Lead network automation initiatives using Ansible, Python, or similar frameworks for configuration, monitoring, and self-healing capabilities. Establish operational telemetry and automation hooks into SD-WAN orchestrators, ITSM, and security platforms. Foster a DevNetOps culture to drive continuous improvement and faster time-to-value. Required Qualifications: Bachelor’s degree in computer science, Networking, or related field (master’s preferred). 15+ years of experience leading large-scale, multi-site network programs in global enterprise environments. 5+ years of hands-on SD-WAN program experience including architecture, vendor selection, deployment, and lifecycle support. Extensive knowledge of LAN/WLAN across diverse OEMs (Cisco, Aruba, Meraki, Fortinet). Proven experience with: SD-WAN technologies (Cisco Viptela, Silver Peak, Meraki SD-WAN) Cloud security solutions (Zscaler, Prisma Access, Netskope) DDI (Infoblox, BlueCat) PAM (CyberArk, BeyondTrust) ITSM/CMDB (ServiceNow) Familiarity with enterprise VoIP, SIP, unified communications (Teams, Webex, Zoom). Experience with scripting/automation (Python, Ansible) and API integrations. PMP, PgMP, or PRINCE2 certified; ITIL and/or Agile certifications preferred. Key Competencies: Strong strategic thinking with ability to align network transformation with business needs. Deep understanding of WAN/LAN architectures in hybrid cloud and distributed enterprise environments. Excellent stakeholder engagement and communication skills, including executive presentations. High proficiency in project governance, risk management, and vendor negotiations. Ability to manage cross-cultural teams and coordinate across multiple time zones. Travel Requirements: Occasional international and domestic travel required (<20%), depending on program phase. Show more Show less