483 Webex Jobs - Page 7

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,

Responsibilities: • Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. • Closely monitor total time to resolve for your assigned customer support cases and always ensure adherence to SLAs. • Be an expert on the Client’s custom implementation and be able to resolve issues pertaining to their setup that doesn’t require engineering intervention. • Meet regularly with your customer contacts for case reviews. You’ll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues. • Collaborate regularly with other members of the account team to address reported issues and support their efforts. • Attend bridge calls for escalated issues and work directly with the customer and engineering for expedited resolution. • Plan and execute important events for customers in collaboration with Success/MS team. • Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plan of action to improve. • Share regular insights into new product features with your customers. • Discuss and plan release readiness to meet customer expectations and ensure faster resolution on release related issues. • Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts. • Ensure the highest standard of service delivery to our platinum customers. • Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This Includes: • Provide social insights and recommendations to support clients’ business practices. • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities. • Provide consulting advice to clients about Sprinklr platform during different phases of project implementation. What makes you qualified? • Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. • Strong customer interpersonal skills, and willingness to serve customers across various time zones. This role will be predominantly supporting our U.S and Latam based customers, so the candidate is expected to work normal business hours in the given location. Occasionally working a Saturday or Sunday bi-monthly may be required as per business needs • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing • Knowledge in CTI or Voice recording products, VOIP, Dialer, ACD, IVR, SBC • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP • Knowledge of UCaaS, CPaaS platform, Cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark etc • Familiarity with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management • At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets • 3+ years demonstrated experience supporting software and services and/or account management focusing on nurturing long-term relationships and maintaining high client satisfaction • Strong analytical and problem-solving skills. Data analysis skills to interpret customer usage patterns and identify opportunities • Customer service orientation with a focus on exceeding expectations • Excellent communication skills, both written and verbal • Desire and ability to rapidly learn a wide variety of new technical skills • Self-motivated, takes initiative, assumes ownership • Ability to work in a highly collaborative and fast-paced environment • Spanish or Portuguese fluency (professional or native/bilingual, verbal and written) is a must • Bachelor's degree required or equivalent combination of experience and training

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills r1rcm.com Facebook

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring to ols Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring to ols Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring to ols Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring to ols Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description* Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. Responsibilities* Manage teams, conflict situations and conduct performance discussions Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements Respond to Escalation emails from internal partners & business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners & stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed 'Delegation of authority' Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory/compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning Assess & track training needs, create individual development plans and create career paths for team resources Requirements* Education* B Com, M Com, MBA (graduation in finance stream) Certifications - If Any Experience Range* 10-12 Years of relevant experience Foundational Skills* Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation Operational Risk - Inadequate or failed internal processes, people, and systems or from external events Reconciliation - Understanding on GLs, Past dues etc. Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls Flexible and Open-Minded Positive Impact and Influence Developing Others Active Listening Attention to Detail Analytical Thinking Critical Thinking Communication Skill - Verbal/Written Design Thinking Process re-engineering skills Customer Focus Stakeholder Management & Network/Relationship Building Strive for Excellence/Change Management Empathy/Managing Emotions - Emotional Intelligence Inclusive Leadership/Manager and Leadership Effectiveness Team Building Entrepreneurial Initiative Conflict Management Interviewing Skills Negotiation Skills MS Office (Excel, Word, PowerPoint) Business Analysis (Translating business requirements into technical specs) Process Mapping Tools - MS Visio, Aris etc. Desired Skills* Overview & Navigation of Loan IQ Overview & Navigation of Clearpar Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. Robotics - Reporting, Monitoring and Governance Functional knowledge of AI/ML tools Multi-Tasking Building Your Personal Brand Abstract Reasoning/Thinking Project Management - Agile, DMAIC, DFSS etc. Numerical Ability Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. Overview & Navigation of WorkFusion Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. Project Management Tools - Jira, Confluence, JMP, Minitab etc. Work Timings* 18.30 hrs - 03.30 hrs (US Region) 19.30 hrs- 04.30 hrs (US Region) Job Location* Gurugram

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology. As an IT Manager your role is to help coordinate the daily IT operations within the local office. By working closely with a team of IT Specialists and Senior IT Specialists, the IT Manager proactively oversees local IT projects, provide solutions to issues, and manages local stakeholder relationships alongside the IT Director to ensure the team is delivering a high level of customer care to all stakeholders. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in BCG offices. You report directly to the IT Service Director and can perform successfully in a fast-paced, high-performing, service-oriented environment. You interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. Key Responsibilities Leading the IT service operation in the offices within your remit Supporting the BCG user community by adhering to best practises while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc Lead and govern in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements Oversee local office IT asset maintenance, ensuring all assets are accurately tracked and managed throughout their lifecycle — including timely servicing, repairs, and end-of-life processing. Implement strong control measures to ensure asset visibility and accountability at all times. Risk management and vulnerability controls with respect to assets, accounts & access management, and network Provide proactive support for onsite AV resources and ensure training is provided to the BCG user community where necessary Manage and coach all direct reports with regular check-ins to ensure performance is of a high standard, opportunities for professional growth is discussed, as well as providing timely and honest feedback when required Lead on projects in an operational capacity for both global and local initiatives Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA’s and KPI’s are being met Assist with managing the analysis on operational KPIs to facilitate communication and improve quality and performance Manage the financial aspects of the IT services department, which includes budget management, capital expenditure (CapEx) planning, and cost control & optimization Delivering regular updates to the IT Director highlighting the team’s activity, pressure points and upcoming activities Providing mentorship, guidance and feedback to junior team members and provide input on performance of team members to the IT Director Maintaining effective and continuous communication with all senior stakeholders by understanding the unique needs, expectations, and concerns, and integrating feedback from stakeholders to improve project outcomes and ensure alignment with business objectives. What You'll Bring Essential Profound education and professional experience in managing Local IT operations Experience in effectively communicating and presenting technical concepts to management, peer group and staff Superior knowledge of commonly used IT concepts, practices, and procedures Analytical skills and mindset to drive CSAT/ESAT scores Experience independently resolving issues related to (but not limited to) Windows, MacOS, Office Suite, Browser, and Network connectivity. Experience with the following areas: PC/laptop hardware, telecommunications, mobile devices, networking, and server administration Video conferencing/meeting setup and troubleshooting experience – Currently BCG supports Zoom and MS Teams & Webex tools ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar SCCM or other imaging software experience Experience with cloud technology VoIP experience Project management experience Experience with office fitouts/buildouts Desirable Knowledge of tools such as Tableau, Alteryx, and MS Project Experience using collaboration tools such as Slack and Trello Knowledge of Agile operating models Knowledge of Networks and Infrastructure WORKING ENVIRONMENT Shared office space Some lifting/moving equipment is required Occasional weekend work or out of hours work Additional info YOU’RE GOOD AT Key strengths and attributes needed to succeed in the role: Analytically solving problems by using strong technical, organizational, and team working skills Structured and logical approach to work Building and maintaining relationships with key stakeholders and vendors Communicating effectively, both verbally and in written form, with management groups, business service teams, external vendors, and technical staff Coordinating and prioritizing daily team workload and managing first level escalations Demonstrating interpersonal skills when coordinating daily support requests assigned through various channels (email, phone, ticketing system, live walk-ins, etc.) Acting as a technical expert by consistently evaluating existing systems and recommending technology for replacements and/or upgrades Displaying a high level of emotional intelligence, steadfast composure, tact, patience, and the ability to handle stressful situations Flexible approach to working outside of business hours to meet deadlines Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Responsibilities: Cisco Unified Communications Manager (CUCM): Managing and troubleshooting CUCM, including call routing, device configuration, and user management. Cisco Unity Connection: Managing and troubleshooting voicemail and unified messaging services. Cisco Webex Calling: Supporting and troubleshooting Webex Calling deployments, including integration with on-premises systems. Session Border Controllers (SBCs): Managing and troubleshooting SBCs for secure connectivity with external networks and service providers. Voice Gateways: Managing and troubleshooting voice gateways for connecting to PSTN (Public Switched Telephone Network) and other legacy systems. Troubleshooting: Analyzing and resolving issues related to voice infrastructure, including performance, connectivity, and security. Documentation: Creating and maintaining accurate documentation of the voice infrastructure, including configurations and procedures. Collaboration: Working effectively with other team members, support personnel, and customers to resolve issues and implement solutions. Required Skills and Experience: Cisco Call Manager (CUCM): In-depth knowledge and hands-on experience. Cisco Unity Connection: Hands-on experience. Webex Calling: Experience with Webex Calling and Contact Center. SBCs: Experience with Session Border Controllers, potentially including AudioCodes or Oracle SBCs. Voice Gateways: Experience with voice gateways. VoIP Protocols: Understanding of SIP, H.323, MGCP, and other relevant protocols. Call Routing: Strong understanding of call routing principles and practices. Networking Fundamentals: Basic knowledge of networking concepts like TCP/IP, routing, and switching. Troubleshooting: Experience in troubleshooting complex network and voice issues. Communication Skills: Excellent written and verbal communication skills

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description* Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. Responsibilities* Manage teams, conflict situations and conduct performance discussions Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements Respond to Escalation emails from internal partners & business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners & stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed 'Delegation of authority' Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory/compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning Assess & track training needs, create individual development plans and create career paths for team resources Requirements* Education* B Com, M Com, MBA (graduation in finance stream) Certifications - If Any Experience Range* 10-12 Years of relevant experience Foundational Skills* Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation Operational Risk - Inadequate or failed internal processes, people, and systems or from external events Reconciliation - Understanding on GLs, Past dues etc. Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls Flexible and Open-Minded Positive Impact and Influence Developing Others Active Listening Attention to Detail Analytical Thinking Critical Thinking Communication Skill - Verbal/Written Design Thinking Process re-engineering skills Customer Focus Stakeholder Management & Network/Relationship Building Strive for Excellence/Change Management Empathy/Managing Emotions - Emotional Intelligence Inclusive Leadership/Manager and Leadership Effectiveness Team Building Entrepreneurial Initiative Conflict Management Interviewing Skills Negotiation Skills MS Office (Excel, Word, PowerPoint) Business Analysis (Translating business requirements into technical specs) Process Mapping Tools - MS Visio, Aris etc. Desired Skills* Overview & Navigation of Loan IQ Overview & Navigation of Clearpar Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. Robotics - Reporting, Monitoring and Governance Functional knowledge of AI/ML tools Multi-Tasking Building Your Personal Brand Abstract Reasoning/Thinking Project Management - Agile, DMAIC, DFSS etc. Numerical Ability Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. Overview & Navigation of WorkFusion Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. Project Management Tools - Jira, Confluence, JMP, Minitab etc. Work Timings* 18.30 hrs - 03.30 hrs (US Region) 19.30 hrs- 04.30 hrs (US Region) Job Location* Gurugram

Job Description: IT Field Support Specialist We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Key Responsibilities Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction. Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution . Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence . User Education: Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring quality understanding and adoption . Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and Audio Visual/Video Conferencing (AV/VC) systems , guaranteeing reliable and high-quality performance . Software & OS Support: Offer technical support for a wide array of applications and tools, including Office Suite, RSA, Okta, Zoom, WebEx, Jabber, and both Mac and Windows operating systems, always aiming for top-tier support quality . Inventory Management: Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to overall service quality and efficiency . Hardware Lifecycle Management: Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring smooth and quality-controlled processes . This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards. Skills Summary: Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina). Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments. Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes. Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality. Working knowledge of Active Directory and basic AD administration. Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience. Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software.

Number of Openings* 2 Approved ECMS RQ# * 523011, ECMS( will share one more ECMS later) Duration of contract* 12 months Total Yrs. of Experience* 3-5 years Relevant Yrs. of experience* 3+ yrs. Detailed JD *(Roles and Responsibilities) Must Have Skills: Proficient in Data Engineering Hands-on experience in Python, Azure Data Factory, Azure Data bricks (PySpark )and ETL Knowledge of Data Lake storage (storage container) and MSSQL A quick and enthusiastic learner (must) and who is willing to work on new technologies depending on requirement. Configuring and deploying using Azure DevOps pipelines Airflow Good to have Skills: SQL knowledge and experience working with relational databases. Understanding of banking domain concepts Understanding of the project lifecycles: waterfall and agile. Work Experience: 3 - 5 years of experience in Data Engineering Mandatory skills* Azure Databricks, Azure data Factory and Python coding skills Desired skills* SQL knowledge and experience and banking domain concepts Additional skill Understanding of the project lifecycles: waterfall and agile. Domain* Telecom Approx. vendor billing rate* (INR/Month) Excluding service tax 9000 INR/day Work Location* Bangalore, Hydrabad, Pune, Chennai Background check process to be followed: * Before onboarding / After onboarding: * BGV Agency: * After Onboarding Any (NASCOM or NAPBS accredited) Mode of Interview: Telephonic/Face to Face/Skype Interview* Webex Interview

REQUIRED SKILLS Must have and should meet all the below standards for qualifying to this role CUCM IMP CUCCER AnalogDigital Gateways Hardware and Software media Resources Protocols H323 MGCP SIP SCCP QSIG CAS ISDN PRI FXO FXS and POTS Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNSDHCPTFTPNTP and LDAP Installing Migration Troubleshooting Skills Cisco Video Endpoints InstallUpgrade Applications Understanding of Cisco Video Solution Understanding of WebEx DESIRED SKILLS Good to have or value add to this role Programming skills in JavaPython Switching Skill

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail. Education Qualification Diploma or bachelor’s degree or master’s degree in mechanical, Automobile. No. of Years of Experience Min 5 years of experience in Hot Line operations / FSE / Warranty. Prior experience in automotive or related industries is desirable. Technical Hot Line OEM Experience is preferred. Professional Exposure (Technical Skills) Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, Ford level 3 or equivalent certifications are important, and completion of New Model Training Other Requirements Good in MS office files, Communication, and interpersonal skills Work well under pressure and highly achievement oriented, Ability to develop open and cooperative relations with internal and external team. Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail.

About This Team: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their system operational. You are expected to work on Jaspersoft Product This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time. Job Description/Responsibilities: Provide phone/email/webex consultation to debug customer problems of medium to high complexity. Identify the technical expertise needed to support the product and with Management guidance helps to improve the technical expertise in the team. Identify the hardware/software needed for the team to better support the Product. Mentor the Support Engineer (IC2) and Associate Support Engineer (IC1) for technical help on Product related issues. Escalates cases to the Engineering team to create workarounds for potential problems/defects reported by the customer. Manage the defects/enhancements reported by the customer to get them addressed in appropriate Hotfixes/Service Pack. Work with Engineering on deciding the timelines for hotfixes/Service Pack based on the customer needs. Work with the customer/Account Management team on customer escalations for better customer satisfaction and faster issue resolution. Take escalations from the junior members in the team (IC2 – Support Engineer and IC1 - Associate Support Engineer) and help resolve the problem and at the same time share knowledge and troubleshooting techniques with them. Also help them to simulate customer issues in the support lab. Monitors case quality by reviewing the issues worked by junior members and follow up as needed. Works on the Jaspersoft product and is proficient in all areas of that products. Learn the technologies required for supporting the TIBCO Jaspersoft and share the knowledge base with the team. Ability to lead and contribute towards the internal projects /Initiatives Create and approve Knowledge Base articles (FAQ/Solutions) for the issues that have repeat value. Need to work in EMEA Shift Required Experience/Skills: Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 8-10 years of relevant IT experience. Strong troubleshooting and analytical skills Strong knowledge of programming languages (JAVA/Javascript) and debugging skills. Excellent understanding of Unix and Windows operating systems and ability to simulate / debug problems on these. Strong knowledge of several of these technologies: XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, REST Strong knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analyzing SQL queries. Knowledge of Cloud technologies and different services e.g. AWS, Docker, Kubernetes Excellent verbal and written communication skills Enjoys working with people Strong customer-oriented attitude High level of personal motivation Proven capability to own, drive and take responsibility. Ability to work in an international multi site environment Optional Experience/Skills: Jaspersoft product knowledge/experience, JAVA / Database certification About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Responsibilities Deliver full-day technical training sessions to customers, partners, and AppDynamics employees. Conduct remote and/or onsite sessions using collaborative teaching methodologies. Collaborate with content development teams to design, structure, and refine course content. Create and test course materials, including labs, and support Alpha/Beta course deliveries. Serve as a Subject Matter Expert (SME) where required. Maintain a strong understanding of AppDynamics features and stay up to date with releases Foster cross-functional collaboration to enhance course offerings. Leverage engaging presentation skills to ensure impactful learning experiences Handle training-related administrative tasks. Accommodate cross-functional projects and mentor fellow instructors Travel Requirement: Training is currently conducted virtually via Cisco Webex. However, this role will require a minimum of 50% travel for in-person sessions once resumed. This will be both international & local travel to customer locations. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Description: IT Field Support Specialist We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Key Responsibilities Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction. Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution . Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence . User Education: Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring quality understanding and adoption . Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and Audio Visual/Video Conferencing (AV/VC) systems , guaranteeing reliable and high-quality performance . Software & OS Support: Offer technical support for a wide array of applications and tools, including Office Suite, RSA, Okta, Zoom, WebEx, Jabber, and both Mac and Windows operating systems, always aiming for top-tier support quality . Inventory Management: Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to overall service quality and efficiency . Hardware Lifecycle Management: Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring smooth and quality-controlled processes . This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards. Skills Summary: Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina). Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments. Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes. Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality. Working knowledge of Active Directory and basic AD administration. Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience. Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job Summary: We are seeking a motivated and results-driven Lead Generation Specialist to join our sales and marketing team. The ideal candidate will be responsible for identifying, qualifying, and nurturing potential leads to support business growth. You should have excellent communication skills and a strong understanding of modern lead generation strategies. Key Responsibilities: Conduct research to identify potential clients and decision-makers. Generate leads via cold calling, email campaigns, social media, and other outbound strategies. Qualify leads based on defined criteria and pass them to the sales team. Maintain and update the CRM system with accurate lead information. Follow up with leads through calls, emails, and messaging platforms. Work closely with marketing to align lead generation strategies with ongoing campaigns. Monitor and report on lead generation activities and performance. Achieve weekly and monthly targets for lead generation. Core Digital Lead Generation Skills: Landing Page Optimization Conversion Rate Optimization (CRO) Sales Funnel Creation Email Marketing & Automation (Mailchimp, Sendinblue, etc.) Lead Magnet Creation (eBooks, checklists, free tools) A/B Testing for Lead Forms & CTAs Traffic Generation Skills: Search Engine Optimization (SEO) Search Engine Marketing (Google Ads / PPC) Social Media Marketing (Facebook, Instagram, LinkedIn) Paid Campaign Management (Meta Ads, LinkedIn Ads, etc.) Retargeting & Remarketing Techniques Influencer & Affiliate Marketing (for lead capture) Lead Capture Tools & Tech Skills: CRM Tools (HubSpot, Zoho, Salesforce) Lead Generation Tools (OptinMonster, Hello Bar, Typeform) Heatmap & Analytics Tools (Google Analytics, Hotjar) Chatbots & WhatsApp Lead Tools (e.g., Tawk.to, WATI) Webinar & Event Platforms (Zoom, Webex, Google Meet) Content & Engagement Skills: Copywriting for Lead Conversion (Landing pages, Ad copy, Emails) Content Marketing & Blogging (SEO-focused) Video Marketing (YouTube, Reels for engagement) Lead Nurturing via Drip Campaigns Reporting & Analysis Skills: Google Analytics & UTM Tracking Campaign ROI Tracking Lead Quality Assessment Sales & Marketing Funnel Metrics Understanding Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Provident Fund Schedule: Day shift Education: Bachelor's (Required) Experience: Lead generation: 1 year (Required) Work Location: In person

Job Description Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail. Responsibilities Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail. Qualifications Education Qualification Diploma orbachelor’s degree or master’s degree in mechanical, Automobile. No. of Years of Experience Min 5 years of experience in Hot Line operations / FSE / Warranty. Prior experience in automotive or related industries is desirable. Technical Hot Line OEM Experience Is Preferred. Professional Exposure (Technical Skills) Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, Ford level 3 or equivalent certifications are important, and completion of New Model Training Other Requirements Good in MS office files, Communication, and interpersonal skills Work well under pressure and highly achievement oriented, Ability to develop open and cooperative relations with internal and external team.

CyberArk Engineer- Total Yrs. of Experience* Total exp 7-10 years Relevant Yrs. of experience* 5+ Years Detailed JD *(Roles and Responsibilities) The CyberArk Engineer is responsible for designing, implementing, and maintaining privileged access management (PAM) solutions using CyberArks suite of tools. This role ensures secure access to sensitive systems and data, aligning with cybersecurity best practices and compliance requirements. Key Responsibilities: Design and deploy CyberArk solutions to manage privileged accounts. Maintain and upgrade CyberArk infrastructure (Vault, CPM, PVWA, PSM). Integrate CyberArk with various platforms (Windows, UNIX, LDAP, databases). Monitor and audit privileged access usage and generate security reports. Customize CPM and PSM connectors as needed. Collaborate with IT and security teams on access management projects. Troubleshoot CyberArk-related issues and perform health checks. Create and manage Safes, Platforms, and Owners. Develop and enforce security policies and procedures. Provide training and support to users and administrators. Mandatory skills* Maintaince of accounts, user request, user onboarding /offboarding, monitoring of vault Desired skills* Scripting knowledge, API connectors Experience with scripting (PowerShell, VBScript), LDAP, and network infrastructure. CyberArk certifications (Trustee, Delivery Engineer) preferred. Domain* IDAM Work Location* Anywhere in India where Infosys is present Mode of Interview: Telephonic/Face to Face/Skype Interview* Video/ Teams/Webex WFO / WFH / Hybrid Hybrid Any Certification (Mandatory) CyberArk Location- Any India DC Yrs of Exp-6+Yrs

UCC Engineer Principal Responsibilities Assumes subject matter expert (SME) responsibility for applications and infrastructure. Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices. Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives. Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements. Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity. Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books. Identifies and evaluates new products and solutions that will augment the existing infrastructure, improve reliability and security, and increase user experience. Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action. Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting. Contributes to the design, development, and execution of system lifecycle from inception through deprecation. Operates with moderate supervision in routine matters, develops and monitors work plan/task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution. Provides 24/7/365 operations support for business critical systems as part of the global IT team. Communicates with all levels within the CI organization as well as supporting the Business. Qualifications/Skills Required Minimum five years operations and engineering experience with Cisco voice and video infrastructure and endpoints Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing, SBCs, carrier interfaces, QoS Experience with Cisco video endpoints Experience with Zoom Room endpoints (DTEN, Poly, Logi) Experience with WebEx, Zoom, and Teams from an end user feature and administrative perspective Experience troubleshooting voice and video performance issue, both corporate and Internet-based Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones Experience with room conferencing systems, to include control systems (Crestron/Lightware), DSPs and DANTE audio microphones, and AV screens Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds) Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards Proficient in at least one scripting/programming language (Python, PowerShell, etc.) with the ability automate repetitive administrative tasks. BS in Computer Science or related field, or equivalent experience

At Kameda Infologics , we are a passionate team of technology and healthcare enthusiasts that apply cutting-edge technology to solve real-world and multi-dimensional healthcare problems, driving digital transformation to meet the client’s needs. As an IT Support and Implementation Engineer, you will be working with a unique and gifted team of clinical and technical experts that are developing exciting products for our customers and collaborating with cross-functional teams. As an IT Support and Implementation Engineer, the candidate will assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements  Interacts with Project Managers and external customers to plan and support.  Participate in Product installation and updates remotely or on the WebEx with customer.  Keep track of every install and updates at customer environment in CRM.  Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers.  Involve in troubleshooting of products with the Help Desk when called for assistance.  Prepares documentations for the product development.  Represents Kameda Infologics through professional interactions with all internal and external clients.  Serves as a client advocate through product and implementation improvement collaboration.  Increases and maintains technical knowledge related to our Products.  Should be proficient in resolving SQL database issues in the client environment will be added advantage.  Knowledge on network would be added advantage.  Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.  Ready to work on weekend or nights at the time of Go Live of projects implementation.  Technical training/experience in computer hardware and network components will be added advantage.  Excellent communications skills and a great deal of patience.  Training and/or related experience in a technical support environment.  Open for traveling. Skills Required: Healthcare Domain Knowledge: Understanding of workflows like patient registration, billing, scheduling, medical records, and pharmacy management. Database and Query Management: PostgreSQL: Write and execute database queries to analyze and resolve data inconsistencies. Database Maintenance: Perform optimizations, backups, and restores for application databases. Web Application Support: Back-End Support: Analyze server logs, API responses, and server-side scripts. Cloud and Hosting Support: Manage cloud-based applications hosted on platforms like Azure. Hosting of web application in IIS & Linux with basic DevOps knowledge. Networking and Connectivity Support: VPN and Remote Access Configuration : Assist in setting up remote access for healthcare professionals. Network Monitoring Tools: Use various tools to diagnose network-related issues. Technical Troubleshooting and Issue Resolution: Incident Management : Diagnose and resolve issues reported by end-users, including login problems, data errors, and performance issues. Problem Escalation : Escalate unresolved issues to higher-level support teams, developers, or system administrators. Application Monitoring and Maintenance: System Monitoring : Continuously monitor the performance of applications to detect anomalies or downtime. Maintenance Activities : Perform updates, patches, and upgrades to ensure compliance and security. Data Backups and Recovery Testing : Verify backup schedules and conduct recovery testing to prevent data loss. Integration and Interoperability Support: API and Third-Party Integrations : Support APIs for Electronic Health Records (EHR) systems and medical devices. Experience Required: 3-5 years

This position is responsible for administrative support for up to three Vice Presidents within Technology. The role is also integral to enabling multiple highly dynamic teams within a high paced environment. The day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of American Express. The optimal candidate needs to be extremely proactive in anticipating and adapting to the shifting needs of organization leaders. They also must be experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to fluidly navigate all levels within and across large organizations will also be critical to success. Day to day responsibilities include, but are not limited to: Organizing and proactively maintain calendars across time zones. General follow-ups to effectively meet deadlines and commitments Working closely with other administrative assistants on office operations and providing back-up support when needed Maintaining headcount reporting, organizational charts, and department distribution lists Organizing internal and external business meetings, making all necessary arrangements including sending invites, reserving rooms, Webex setup, and arranging catering Ensuring timely preparation and processing of expense reports Coordinating travel arrangements, including air, hotel, transfers, and visas when needed Assist with India based supported colleague engagement activities Other ad hoc administrative work, as needed Minimum Qualifications Previous experience as an Executive Assistant Excellent calendar management skills across time zones Ability to quickly adapt and be flexible in a dynamic workplace Ability to effectively deal with a broad range of contacts and personalities internal and external High level of integrity required for handling sensitive and confidential information Exceptional organizational, administrative, and interpersonal skills Ability to prioritize multiple tasks with minimal guidance Strong written and verbal communication skills Extremely thorough with a high level of attention to detail and quality; timely follow up Proven team player with ability to collaborate across groups and influence others Experience in providing support remotely to a geographically disbursed team Strong proficiency with MS Office, including Word, Excel, PowerPoint and Outlook Experience with Ariba, Concur, Dayforce and other AMEX systems preferred Positive, can-do attitude Commitment to ongoing learning and development Preferred skills - Advanced Excel, Reporting, Web Portal design, Financial Accounting