243 Webex Jobs - Page 4

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Testing In-depth testing hands-on knowledge of sell-service(IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICE CXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Hands-on Testing configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Develop and execute test plans, test cases, and test scripts for cloud contact center applications Conduct functional, regression, performance, and security testing. Collaborate with developers, product managers, and other stakeholders to understand requirements and define testing strategies. Identify, document, and track defects using a bug tracking system. Perform API testing and integration testing of third-party services. Hands-on proficiency with testing tools say Cyara, Hammer etc Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test Proficient in Bug Tracking tool(JIRA) High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Summary Description Summary of This Role Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience. What Part Will You Play? Assists with UX Strategy by providing an understanding of vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. Performs appropriate research method needed which could include usability testing, basic audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups, performs the research, analyses the results. Assists with the definition of the patterns, navigation, structure and hierarchy by creating user stories and scenarios, basic process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams. Assists with the design of the user experience through participating in the design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, assisting with user design patterns and style guides. Works towards ensuring design is in line with accessibility guidelines to ensure compliance. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions Preferred Qualifications Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions within the Financial Industry CUA What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Figma, Balsamiq, Axure, Omnigraffle), and other design tools (Adobe Creative Suite) Programming Languages - CSS3, HTML5, responsive design. Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities: Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support and Development: Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal: Identify and address any impediments that may hinder the teams progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration: Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement: Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics and Reporting: Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy: Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events: Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demos UATs Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications: 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles.

Meet the Team We are a dedicated team of engineers with deep technical expertise in Service provider technologies and Cisco's products. Our primary role is to deliver best in class technical support to our premium customers. We are responsible for helping Customers to restore network downtime, providing recommendations to resolve issues, and addressing queries related to Cisco products. Additionally, we offer best practice recommendations to enhance their operations. Your Impact In this role, you will work with Cisco's CService Provider customers and collaborate with various teams, including Customer Expeirnece, product engineering, and the Sales. Our collaboration aims to improve overall experience of customers with Cisco’s Product and Services. Furthermore, you will work with the global Support team to ensure a seamless experience for our customers. Resolve customer issues remotely via email, phone, or collaboration tools such as Cisco Webex. Use Cisco labs to replicate customer-reported issues and test software fixes provided by the engineering team. Work effectively with Cisco engineering teams to resolve product-related issues and submit serviceability enhancements based on customer feedback and technical insights. Create and document troubleshooting procedures for new and common problems to assist junior engineers and enhance team knowledge Collaborate with technical leaders to support efforts in automation and innovation within the team. Minimum Qualifications : Bachelor's degree in a Engineering (Computer Science or Information Technology preferred). A minimum of 8 years of related industry experience, with at least 4 years of experience working with Cisco routing products such as ASR 9000, NCS 5000, and NCS 540. CCIE/CCNP certification or an industry equivalent is preferred, demonstrating advanced expertise and technical skills in networking. Requires knowledge of Cisco routing products and proficiency with their command line interface (CLI). Possesses working knowledge of Python scripting and automation. Basic understanding of AI tools. Preferred Qualifications : Possesses a solid understanding of IP networking concepts, including IPv4, IPv6, Multicast, ARP, QoS, and device-level security. Experienced with service provider technologies such as routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN,Segment-Routing and IPv6 routing. Possesses working knowledge of software programmability, automation, orchestration, and/or virtualization. Candidates with prior Technical Assistance Center (TAC) experience from a product-based company are preferred. Excellent written, verbal, interpersonal, and presentation skills, with a developing ability to function effectively in ambiguous circumstances. #WeAreCisco ( This is the Standard and cannot be changed ) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Job Title: Technical Event Manager Job Summary: We are seeking a Technical Event Manager to oversee the planning, execution, and technical management of events, ensuring seamless delivery of virtual, hybrid, and in-person experiences. The ideal candidate will have expertise in event technology, AV systems, and digital event platforms, along with strong project management and vendor coordination skills. Key Responsibilities: Event Planning & Execution: ● Plan and execute technical aspects of events, including AV setup, live streaming, and virtual event platforms. ● Collaborate with event planners, vendors, and technical teams to ensure smooth event operations. ● Oversee pre-event testing, setup, and troubleshooting of all technical equipment. Technology & Equipment Management: ● Manage AV equipment, sound systems, lighting, and digital event tools. ● Ensure proper functioning of live streaming, recording, and broadcasting systems. ● Coordinate with IT and production teams for seamless event execution. Vendor & Stakeholder Coordination: ● Work closely with vendors, production teams, and venue staff to meet technical requirements. ● Negotiate contracts for AV rentals, event platforms, and technical support services. ● Ensure all stakeholders are aligned on event technology needs. Onsite & Remote Event Support: ● Provide hands-on support during events, managing technical troubleshooting and quick resolutions. ● Ensure quality control for audio, video, and live event production. ● Monitor event engagement and resolve any technical issues in real-time. Post-Event Analysis & Reporting: ● Conduct post-event technical reviews to identify areas for improvement. ● Provide reports on system performance, attendee engagement, and event analytics. ● Stay updated on emerging event technologies and recommend upgrades for future events. Required Skills & Qualifications: ● Bachelor’s degree in Event Management, IT, or a related field. ● 3-5 years of experience in technical event management, AV production, or digital events. ● Strong knowledge of AV equipment, live streaming tools, and event platforms (Zoom, Webex, Microsoft Teams, Hopin, etc.). ● Proficiency in troubleshooting hardware and software issues in real-time. ● Excellent project management, organizational, and multitasking skills. ● Strong communication and team collaboration abilities. ● Experience with hybrid and virtual events is a plus. Preferred Qualifications: ● Certifications in AV technology, live streaming, or event production. ● Experience working in corporate events, tech conferences, or large-scale webinars. ● Knowledge of event analytics and reporting tools. Job Type: Full-time Pay: Up to ₹80,000.00 per month Schedule: Day shift Application Question(s): How much experience do you have in technical event management? What is your current CTC? What is your expected CTC? Are you OK to join at Gandhinagar location? Do you have experince with managing online events/webinars? Work Location: In person

Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate 1+ years of relevant experience. Management Skills  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Certification  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

The Role We are looking for a skilled Technical Support Engineer to join our team. The ideal candidate will have technical expertise, problem-solving skills, and a solid background in providing support across systems, networking, and video conferencing technologies. Will be responsible for troubleshooting, resolving technical issues, and providing excellent customer support to internal teams and external clients. Responsibilities: Provide technical support for a wide range of systems, applications, and hardware. Troubleshoot and resolve complex technical issues related to operating systems, software, hardware, and network connectivity. Manage and support video conferencing systems (Zoom, Microsoft Teams, Webex, etc.), ensuring optimal performance and user experience. Offer system administration support, including installation, configuration, and maintenance of operating systems, servers, and workstations. Troubleshoot and diagnose network issues, including connectivity, LAN/WAN configurations, and VPN support. Collaborate with cross-functional teams to ensure seamless system integration and workflow. Assist in configuring, managing, and maintaining internal communication systems, including video conferencing solutions. Provide remote support and on-site assistance when needed for system installations, upgrades, and repairs. Document and maintain records of troubleshooting steps, resolutions, and system configurations. Provide training and guidance to users regarding best practices for hardware, software, and video conferencing tools. Work closely with vendors and service providers to resolve escalated issues and maintain optimal system performance. Ensure that all systems and services are compliant with company policies, security standards, and regulatory requirements.

The Role We are looking for a Technical Support Assistant to join our team. As a Technical Support Assistant, you will assist in troubleshooting, resolving issues, and ensuring smooth technical operations for internal teams and external clients. Responsibilities: Provide technical assistance across various systems, applications, and hardware. Troubleshoot and resolve technical issues with operating systems, software, hardware, and network connectivity. Support video conferencing tools such as Zoom, Microsoft Teams, and Webex, ensuring optimal performance and seamless user experience. Assist in the installation, configuration, and maintenance of operating systems, servers, and workstations. Help troubleshoot network issues, including connectivity problems, LAN/WAN configurations, and VPN setups. Collaborate with internal teams to ensure proper system integration and enhance workflow efficiency. Provide remote support and on-site assistance for system installations, upgrades, and repairs. Document troubleshooting processes, resolutions, and system configurations for future reference. Assist in user training, offering guidance on best practices for hardware, software, and video conferencing tools. Work with vendors and service providers to help resolve technical issues and maintain system performance. Ensure that all systems and services comply with company security policies, standards, and regulatory requirements. Desirable Experience: Experience with video conferencing platforms (Zoom, MS Teams, Webex, etc.), including troubleshooting. Familiarity with system engineering tasks, including the installation, configuration, and maintenance of operating systems (Windows, Linux, macOS). Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLAN, etc. Proficient in troubleshooting network issues such as routers, switches, firewalls, and Wi-Fi setup. Strong communication skills and the ability to interact with both technical and non-technical users.

Job Title: Technical Event Manager Job Summary: We are seeking a Technical Event Manager to oversee the planning, execution, and technical management of events, ensuring seamless delivery of virtual, hybrid, and in-person experiences. The ideal candidate will have expertise in event technology, AV systems, and digital event platforms, along with strong project management and vendor coordination skills. Key Responsibilities: Event Planning & Execution: ● Plan and execute technical aspects of events, including AV setup, live streaming, and virtual event platforms. ● Collaborate with event planners, vendors, and technical teams to ensure smooth event operations. ● Oversee pre-event testing, setup, and troubleshooting of all technical equipment. Technology & Equipment Management: ● Manage AV equipment, sound systems, lighting, and digital event tools. ● Ensure proper functioning of live streaming, recording, and broadcasting systems. ● Coordinate with IT and production teams for seamless event execution. Vendor & Stakeholder Coordination: ● Work closely with vendors, production teams, and venue staff to meet technical requirements. ● Negotiate contracts for AV rentals, event platforms, and technical support services. ● Ensure all stakeholders are aligned on event technology needs. Onsite & Remote Event Support: ● Provide hands-on support during events, managing technical troubleshooting and quick resolutions. ● Ensure quality control for audio, video, and live event production. ● Monitor event engagement and resolve any technical issues in real-time. Post-Event Analysis & Reporting: ● Conduct post-event technical reviews to identify areas for improvement. ● Provide reports on system performance, attendee engagement, and event analytics. ● Stay updated on emerging event technologies and recommend upgrades for future events. Required Skills & Qualifications: ● Bachelor’s degree in Event Management, IT, or a related field. ● 3-5 years of experience in technical event management, AV production, or digital events. ● Strong knowledge of AV equipment, live streaming tools, and event platforms (Zoom, Webex, Microsoft Teams, Hopin, etc.). ● Proficiency in troubleshooting hardware and software issues in real-time. ● Excellent project management, organizational, and multitasking skills. ● Strong communication and team collaboration abilities. ● Experience with hybrid and virtual events is a plus. Preferred Qualifications: ● Certifications in AV technology, live streaming, or event production. ● Experience working in corporate events, tech conferences, or large-scale webinars. ● Knowledge of event analytics and reporting tools. Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

Mode: Hybrid Notice Period: Immediate to 30 days Location: Bangalore Note - This is majorly a designing and implementation role, not a support role. REQUIRED SKILLS : • CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources • Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. • Basic Understanding for UCS Servers and VMware Virtualisation • Consulting and Troubleshooting Skills • Understating of DNS,DHCP,TFTP,NTP and LDAP DESIRED SKILLS : • Programming skills in Java/Python • Understanding of Cisco Video Solution • Understanding of WebEx • Switching Skill About TEKsystems : A US-based $15.0 billion world leader providing services to over 6000 customers globally. . TEKsystems is a part of Allegis Group which is a $10.5 Billion US based privately held firm. One of the world’s largest privately held companies (source: Forbes) Every year we deploy over 80,000 employees across different parts of the world. Operations in North America, Europe, and Asia with over 300 offices across locations. In India, TEKsystems currently has 1000+ technical consultants employed at various Fortune 500 companies across the country. For the second consecutive year, TEKsystems was named to Fortune magazine’s “100 Best Companies to Work For” in 2014. Show more Show less

What You’ll do First thing first, you’ll work with a highly motivated team of Cisco, which is named #1 World’s Best Workplaces. Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks efficiently while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores. Cross function with different global teams Work and support Cisco’s customers for Innovative Cloud Security products –Cisco Advanced Malware Protection, Cisco Threat Grid, and SecureX. You will have the opportunity to apply your analytical skills and technical knowledge to seek product and network problems of moderate-high complexity. You will consistently deliver an extraordinary Customer Experience for Cisco Cloud Security products by resolving technical issues over the telephone, email, and remote sessions (WebEx). You will work with critical customer accounts and handle issue requests. You're happy to provide technology/product training and intellectual property material as required. You successfully apply moderate to sophisticated lab setups to recreate and solve problems You will submit complete and accurate bug reports in areas of expertise. You will be providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions. Who You’ll Work With The Cloud Security TAC team works on sophisticated issues with some of Cisco's top customers. You will work with a team dedicated to solving our customers’ most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on coordinated products, services and software platforms. You will provide 2nd/3rd level technical support for Cloud Security Product technologies. Who You Are Cisco seeks a Customer Support Engineer in Cloud Security technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with persistence and an appreciative view of the customer to hone their skills and advance their career giving customers success while working with an industry leader in networking technology. Minimum Qualifications BE or MS CS/EE/EC with 5+ years of Industry Experience Excellent Verbal and Written Communication skills Experience in resolving sophisticated technical issues in Enterprise Networks Work autonomously & independently Excellent Problem-solving and probing skills. Deep understanding of Networking and Security technology Ability to diagnose and analyze issues through debugs and logs. Desired Skills and competencies : Experience in one or more Security/Cloud Security Technologies and solutions like Firewall, VPN, AAA and Firepower, ISE, Stealthwatch, AMP for endpoints, etc Expertise in solve complex Security related issues. Expertise in fixing complex Security related issues. Experience in solutions like AMP for endpoints… Good understanding of solve and operating Linux OS Good understanding of basics of how the web works (concepts related to HTTP) and API Preferred Deep understanding of TCP/IP, Routing, and Switching Fundamentals will be preferred. Customer-facing experience is required. Good interpersonal skills and ability to convince and build a social relationship. The ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security - Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations Preferred Deep understanding of TCP/IP, Routing and Switching fundamentals will be preferred. Excellent knowledge of Cisco ASA, Firepower, ISE Customer-facing experience is mandatory. Good presentation skills and ability to convince and build a social relationship. Ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security – Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to Assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while targeting for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

· IT ADMIN JOB DISCRIPTION · Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation , office 365 · Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. · Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment · Troubleshooting network related problems with time line. (Booting issue/ CPU Error) · Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises. · Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop · Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security. · Ms. Outlook configuration, backup and restore and troubleshooting of data files. · Ticketing tools knowledge such as fresh desk and zoho desk. The reviving the update local printers and network printer installation and configuration. Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect. · Good knowledge of video conference such as zoom, Cisco WebEx, MS teams, skype for business, google meet others. · Inventory management for hardware and software. ( IT asset and applications ,license, · Should be in a position to install router / Wi-Fi router / switches /Printers / individually or on network · software license) · Bachelor’s degree or equivalent combination of education and experience · Experience working with computer hardware for installation and upgrades · Experience working with software installation/upgrading procedures · Experience working with file and system maintenance procedures · Utilizes standard corporate tools to record change and problem activities for tracking purposes Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Position Overview: We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment. Key Responsibilities: Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Configure and optimize call routing strategies and menu structures Integrate IVR systems with Salesforce CRM and other enterprise applications Handle call flow development, routing strategies, and transfer logic between different platforms Perform system testing, troubleshooting, and performance monitoring Create and maintain comprehensive documentation for IVR applications and integration points Analyze call patterns and recommend improvements for customer experience Maintain and update voice prompts and recordings Ensure system security and compliance with industry standards Collaborate with cross-functional teams to gather requirements and implement solutions Education: Bachelor's degree in Computer Science or related field, Required Experience: 5+ years of experience in IVR development, with a focus on Talkdesk and Omelia. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in IVR development and contact center technologies Proven experience with at least two of the following platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Strong understanding of contact center architecture and call flow design Experience with Salesforce CRM integration Strong knowledge of telephony systems and VoIP technologies Experience with speech recognition and text-to-speech technologies Understanding of contact center operations and customer service processes Knowledge of SQL and database management Technical Skills: IVR Development Platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 CRM Integration: Salesforce Web Services: REST APIs, SOAP Database: SQL, NoSQL Version Control: Git Understanding of DTMF and voice recognition technologies Knowledge of telephony protocols (SIP, VOIP) Experience with call flow design tools Soft Skills: Strong analytical and problem-solving abilities Excellent communication and documentation skills Ability to work independently and in team environments Strong project management capabilities Customer service-oriented mindset Adaptability and willingness to learn new technologies Experience in handling multiple projects simultaneously Preferred Qualifications: Experience managing IVR systems during platform migrations or mergers Knowledge of AI and machine learning applications in IVR Experience with cloud-based IVR solutions Familiarity with multiple IVR development environments Knowledge of speech recognition and natural language processing Experience with API development and web services Certifications in relevant platforms (Cisco, Twilio, Salesforce) Experience with contact center analytics Knowledge of CTI (Computer Telephony Integration) Experience with agile development methodologies If you feel you have the necessary skill sets and are passionate about the job, please send your profile to me at vthulasiram@ashleyfurnitureindia.com Show more Show less

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes, Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems. Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis) Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences. Analyze existing customer service processes and workflows to identify areas for AI integration and optimization. Create and maintain documentation for AI solutions, including design specifications and user guides. Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness. Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers. Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center. Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Gen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI. Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) Defining Business Case Show more Show less

In the evolving landscape of modern employment, remote work has transitioned from a luxury to a necessity. One of the major healthcare companies offering flexible remote job opportunities is CVS Health . If you’re looking to start or advance your career from the comfort of your home, CVS Work From Home Jobs are a fantastic option to explore. Whether you’re in customer service, IT, pharmacy support, or administration, CVS has remote positions suited for various skill levels and professional backgrounds. About CVS Health CVS Health is one of the largest healthcare organizations in the United States, serving millions of customers through its retail pharmacies, health insurance services (Aetna), pharmacy benefit management (Caremark), and MinuteClinic locations. With over 300,000 employees, CVS is a recognized leader in the healthcare industry, and it’s frequently listed on Fortune 500 and Best Places to Work rankings. Why Work Remotely With CVS Health? ✅ Benefits Of CVS Remote Jobs CVS is not just offering jobs; it’s building careers. Here’s why working from home at CVS could be your next best career move: Flexible Work Schedules Competitive Pay Health, Dental, and Vision Insurance Paid Time Off and Holidays 401(k) and Stock Purchase Options Career Development and Training Employee Discounts Remote Onboarding and Equipment Provided Types of CVS Work From Home Jobs CVS offers a wide range of remote-friendly roles . Here are the most common work-from-home positions you can apply for: Customer Service Representative (CSR) Role Overview: Handle inbound/outbound calls, resolve issues, and assist customers with orders, prescriptions, and billing. Estimated Pay: $17–$22 per hour Requirements: High school diploma, good communication, basic computer skills Good For: Entry-level applicants Pharmacy Technician (Remote) Role Overview: Support licensed pharmacists with data entry, processing prescription requests, and customer communication. Estimated Pay: $18–$25 per hour Requirements: Pharmacy Technician license (in some states), typing and multitasking skills Note: CVS provides training and may help you get certified. Claims Processor / Claims Associate Role Overview: Review insurance claims for approval or denial based on CVS Health policies. Estimated Pay: $19–$27 per hour Requirements: Attention to detail, basic understanding of health insurance, data entry skills Case Management Coordinator Role Overview: Assist in managing patient care plans, scheduling appointments, and facilitating healthcare services. Estimated Pay: $21–$30 per hour Requirements: Healthcare or nursing background preferred, but not always mandatory RN Case Manager (Remote) Role Overview: Work with members to coordinate care, manage health plans, and support chronic illness treatments. Estimated Pay: $35–$50 per hour Requirements: Active RN license, healthcare experience Bonus: Work from home with flexible scheduling Also Read: Legit Work From Home Nursing Jobs Hiring in the U.S. Now Behavioral Health Care Advocate Role Overview: Work with patients suffering from mental health or substance abuse disorders to navigate treatment. Estimated Pay: $30–$45 per hour Requirements: LCSW, LPC, LMFT, or equivalent license IT and Tech Support Roles Role Overview: Provide backend technical support, system maintenance, and software development. Estimated Pay: $80,000–$120,000/year Requirements: Bachelor’s degree in Computer Science or related field Data Analyst / Reporting Analyst Role Overview: Analyze large datasets to improve business outcomes and healthcare services. Estimated Pay: $65,000–$100,000/year Requirements: Excel, SQL, Tableau, or Power BI experience Human Resources & Recruitment Role Overview: Support CVS hiring, onboarding, and employee engagement remotely. Estimated Pay: $25–$40 per hour Requirements: People management, communication skills, HR software familiarity Medical Coding and Billing Specialist Role Overview: Code medical records for insurance billing and reimbursement. Estimated Pay: $22–$32 per hour Requirements: CPC Certification (AAPC) or similar, knowledge of ICD-10 CVS Remote Jobs: Entry-Level vs. Experienced Roles Entry-Level Roles Experienced Roles Customer Service Rep Case Management Coordinator Claims Processor RN Case Manager Data Entry Clerk Behavioral Health Advocate Pharmacy Support IT Developer / Analyst How To Apply For CVS Work From Home Jobs Getting started is easy if you follow these steps: ✅ Step-by-Step Application Process Visit the Official Careers Page: Go to jobs.cvshealth.com Search “Remote” or “Work From Home”: Use filters like location (Remote) and category (Customer Service, Pharmacy, Nursing, etc.) Create an Account/Login: Sign up to submit and track applications. Upload Your Resume and Fill the Application Form: Include relevant keywords to match the job description. Complete Assessment Tests (If Required): Some roles require online skill or personality assessments. Attend Virtual Interviews: Interviews may be conducted via phone or Zoom. Tips to Increase Your Chances of Getting Hired at CVS Tailor your resume to each position using CVS job description keywords. Highlight transferable skills like communication, problem-solving, and organization. Take free certifications in customer service, healthcare basics, or data entry. Stay professional during virtual interviews – treat it like an in-office role. CVS Remote Job Benefits: A Closer Look CVS offers more than just remote flexibility. Here’s what you get as a full-time or part-time remote employee: 📌 Employee Benefits Comprehensive Health Plans (Medical, Dental, Vision) Paid Time Off (Vacation, Sick Leave) Parental Leave Life and Disability Insurance Tuition Reimbursement Retirement Plans (401k with matching) Employee Stock Purchase Program Wellness Programs and Employee Assistance Also Read: Top Work From Home RN Jobs Available in the U.S. Right Now Real Employee Reviews About CVS Remote Jobs Here’s what current and former employees are saying: “I’ve been working from home with CVS for over a year. Great benefits and work-life balance.” – CSR on Indeed “Their onboarding was seamless, and they provide equipment and proper training.” – Remote Pharmacy Tech “It’s a great company to grow your healthcare career remotely.” – Case Manager (Glassdoor) Common Tools Used in CVS Remote Jobs CVS Internal Systems (e.g., RXConnect) Microsoft Teams / Outlook Zoom / WebEx CRM Platforms Secure VPN and Remote Access Software Is CVS Health Hiring Remotely in 2025? Yes! CVS Health continues to expand its remote work program, hiring across customer support, pharmacy, and even executive roles. As hybrid and remote models become permanent, the company is investing in more digital tools to support its remote workforce. Conclusion – CVS Work From Home Jobs CVS Work From Home Jobs offer a unique blend of career stability, meaningful work, and flexibility. Whether you’re just starting or transitioning careers, CVS Health opens the door to diverse remote job opportunities in healthcare, customer service, tech, and more. With great benefits, competitive pay, and professional growth options, there’s no better time to apply. Take the first step today. Visit the CVS Health Careers page and apply now! FAQs – CVS Work From Home Jobs Does CVS offer full-time remote jobs? Yes, CVS offers both full-time and part-time remote positions across various departments. Do I need healthcare experience to work remotely at CVS? Not always. Many customer service and entry-level roles do not require prior healthcare experience. Does CVS provide equipment for remote jobs? Yes, most positions include a computer, monitor, and secure access software as part of onboarding. Are CVS remote jobs open to international applicants? No, CVS remote roles are primarily for U.S. residents due to HIPAA and licensing requirements. What kind of training is provided for remote jobs at CVS? New hires receive virtual onboarding, training modules, and ongoing support from team leads. Can I apply to more than one remote job at CVS? Yes, but make sure your skills and resume match the requirements of each role. What’s the hiring process timeline at CVS? The hiring process may take 2–4 weeks including application, assessments, and interviews. Do CVS remote employees receive benefits? Yes, full-time remote employees get full access to healthcare, PTO, retirement, and other benefits. Is it possible to grow within the company while working remotely? Absolutely. CVS promotes internal mobility and provides training for career advancement. How often do CVS remote jobs open up? New positions are added weekly. Check their careers page frequently and set up job alerts. 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