243 Webex Jobs - Page 3

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

Job Description Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation : Specialist – Training (4I) Role Objective: Key Performance Indicators (KPI) What are the measurable indicators for the role? Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties And Responsibilities: Role type: Individual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: Adherence to learning plan Maintain all batch data and reporting as per the pre-set process Manage batch logistics – training invites, ID Request & Management Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance Job Description: Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification: NA Skill Set: Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office like: PowerPoint, Excel, and Word Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx Experience Levels Required To Execute This Role Minimum of 3 years’ experience in RCM of U.S. healthcare industry (frontend, middle, backend – as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite: Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Senior Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. This position will operate/support the Global Audio and Video Conferencing Services as part of the Meeting Room Technology Specialists team at EY. The Engineer (AV Specialist) will need to perform proactive monitoring and troubleshoot the issues prior to end-users reporting it as an incident. They also need to provide guidance to the end users for Meeting Room devices/peripherals queries remotely and ensure a seamless conferencing experience. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring tools Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. This position will operate/support the Global Audio and Video Conferencing Services as part of the Meeting Room Technology Specialists team at EY. The Engineer (AV Specialist) will need to perform proactive monitoring and troubleshoot the issues prior to end-users reporting it as an incident. They also need to provide guidance to the end users for Meeting Room devices/peripherals queries remotely and ensure a seamless conferencing experience. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring tools Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. This position will operate/support the Global Audio and Video Conferencing Services as part of the Meeting Room Technology Specialists team at EY. The Engineer (AV Specialist) will need to perform proactive monitoring and troubleshoot the issues prior to end-users reporting it as an incident. They also need to provide guidance to the end users for Meeting Room devices/peripherals queries remotely and ensure a seamless conferencing experience. The opportunity As part our Global Meeting Room Technology Specialists Team you will have a key role in ensuring the smooth management of meetings and events, enabling an exceptional experience for organizers, presenters, and attendees. Meetings and events are key enablers for EY to build a better working world, and your position will help us realize the value of those meetings. Your Key Responsibilities Monitor EY Meeting Room AV devices followed by primary troubleshooting and proactively identifying issues. Escalate the issues to next level without any delay if team not able fix the issues during primary troubleshooting. Raise the service now tickets to document every incident/ request. Generate different AV monitoring reports according to the business requirements. Identify the topics which need knowledge article according to the queries received from end users and support the knowledge article creation. You will also be required to respond to queries from the end user for their conferences (via Phone, Email, IM chat). Skills And Attributes For Success The dedicated Meeting Room Technology Specialist will need to be a team player understanding the technology and compliance requirements of event and meeting platforms. To qualify for the role, you must have Basic knowledge of the below Meeting Room technology, devices and peripherals CISCO/ POLY video conference Microsoft Teams Rooms Surface Hub Microsoft Teams Real connect platform Condeco Outlook Peripherals (Displays, Camera bars, wireless presentation devices, etc) AV Monitoring tools Excellent communication and Problem-solving skills A passion for customer service The ability to collaborate with teams within EY and help support users at all levels, and be comfortable managing large audiences Ideally, you’ll also have knowledge in Voice, Video and Signalling standards & protocols. Meeting room products in general. Webex, Zoom technology Teams Admin centre Knowledge in H320/ SIP protocols Possesses fundamental knowledge of ITIL to recognize appropriate aspects in the Incident, Problem, Change and Availability processes as it related to Data Network activities and workflows. Good interpersonal skills to engage in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to partner with colleagues based on technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions Good communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across the levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills. Manifests an analytical and problem-solving ability appropriate to the role to escalate and negotiate assigned issues in IT technical investigations, to handle multiple and shifting priorities in a timely fashion across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible. Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions. Education: Bachelor's degree holder Experience: Minimum 2 years of experience in Video conferencing and collaborations technology support in large complex network environments. What We Look For Passionate, driven, openminded team players having a customer first approach and enjoy using technology to enable solutions. What We Offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills that would be advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused

We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities: Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support and Development: Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal: Identify and address any impediments that may hinder the teams progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration: Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement: Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics and Reporting: Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy: Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events: Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demos UATs Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications: 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles.

We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities: Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support and Development: Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal: Identify and address any impediments that may hinder the teams progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration: Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement: Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics and Reporting: Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy: Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events: Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demos UATs Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications: 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles.

Job Title: SME Training & Development Specialist Job Summary: We're seeking a skilled SME Training & Development Specialist to design, develop, and deliver high-quality training programs that enhance the skills and knowledge of our employees. As an SME, you will be responsible for creating engaging curricula, building e-learning modules, and delivering live or virtual training sessions. Key Responsibilities: 1. Design curricula: Create comprehensive training curricula that meet the needs of our employees and align with our business objectives. 2. Build e-learning modules: Develop interactive and engaging e-learning modules using authoring tools like Articulate 360, Adobe Captivate, and iSpring Suite. 3. Deliver live/virtual sessions: Deliver live or virtual training sessions to employees, either in-person or using virtual classroom tools like Zoom, Teams, or Webex. 4. Manage the LMS: Administer and manage our Learning Management System (LMS), ensuring that training programs are properly tracked and reported. 5. Measure program impact: Evaluate the effectiveness of training programs and make recommendations for improvement. Senior Specialist Responsibilities: 1. Needs assessments: Conduct thorough needs assessments to identify training gaps and develop targeted training programs. 2. Budget control: Manage training budgets and ensure that resources are allocated effectively. 3. Vendor coordination: Coordinate with external vendors and suppliers to ensure that training programs are delivered on time and to the required standard. Required Skills: 1. Instructional design: Proven experience in designing engaging and interactive training programs. 2. E-learning development: Skilled in using authoring tools like Articulate 360, Adobe Captivate, and iSpring Suite. 3. Delivery: Experienced in delivering live or virtual training sessions. 4. LMS administration: Knowledge of LMS platforms like Cornerstone, Docebo, and TalentLMS. 5. Evaluation: Skilled in evaluating the effectiveness of training programs. Technical Requirements: 1. Commercial Software: - Articulate 360 - Adobe Captivate - iSpring Suite - Camtasia - Cornerstone - Docebo - TalentLMS - SurveyMonkey - PowerPoint - Google Slides - Canva - Zoom - Teams - Webex - Asana - Trello - Slack - SharePoint 2. Open/Free Software: - Moodle - Open edX - ILIAS - H5P - Adapt Learning - Lumi - LimeSurvey - Google Forms - Jitsi Meet - Kanboard - Trello (free) - LibreOffice Impress - Google Slides (free) Soft Skills: 1. Communication: Excellent communication and interpersonal skills. 2. Collaboration: Ability to work collaboratively with stakeholders and team members. 3. Analytical: Skilled in analyzing data and making recommendations for improvement. 4. Problem-solving: Ability to troubleshoot technical issues and find creative solutions. Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0525-3490 DESIGNATION: Customer Support Engineer L1 DESCRIPTION: Responsibilities Technical Support Engineer L1 to provide enterprise-level assistance to the endusers. he will be able to diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers. Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. He will use email and telephony to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, He will contact clients via phone and/or provide clear, written instructions and technical manuals. KRA: Address users' tickets regarding hardware, software, and networking. Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. Maintains and administers computer networks and related computing environments. Has Hands-on experience in networking, routing, and switching. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Manage file servers and printer servers. Manage hardware and software assets. Ability to create accurate network diagrams and documentation for designing and planning network communication systems. Handling Outlook and mailbox-related issues. Assist users in connecting to video conferencing applications such as Zoom, Webex, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Conduct remote troubleshooting. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? Reporting to the Technical Support Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables Your deliverables as a Associate Technical Engineer will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported Validate defects thoroughly by ensuring that the described scenarios are fixed Build and provide simple scripts with the assistance of senior colleagues when necessary Write technical specifications and best practices documentation Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience University degree in Computer Science, Mathematics, Business IT or related major Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java/ C# Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus Excellent written and verbal communication in English Analytical abilities, attention to detail, stability, responsibility as well as customer focus Ability to work independently as well as part of a customer facing team Benefits We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Show more Show less

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Will lead product R&D Change Controls and analytical activities (V&V) in order to execute global, cross-functional projects pertaining to polymeric materials Will lead the Change Control m Will utilize their expertise in polymers and polymeric composites, evaluation of material properties to carry out root cause analyses for observed field or manufacturing issues Will develop materials and mechanical testing and verification test protocols, evaluate test cases and create test reports will organize and present technical work and deliverables to the global project team(s) in a well-planned manner with a clear logical flow Will perform project management which will typically include managing change controls –using Baxter’s in-house quality systems like TW8, TcU Will have to study and understand chemical analysis data such as, FTIR, NMR, ICP-OES methods etc., along with an interpretation of results from mechanical testing of materials, such as, tensile testing Will leverage their own expertise as well as inputs from others to identify and resolve critical issues Will perform troubleshooting and problem-solving efforts related to material aspects of the products associated with field performance and manufacturing Will provide project management with an ability to drive materials and V&V tests in a timely manner across a number of global, cross-functional projects Qualifications Masters’ degree in Polymer Science/Engineering or related fields with 7+ years’ industrial work experience or Ph.D. in Polymer science/Engineering or related fields with 4+ years of industrial work experience. Demonstrated industrial experience in working with polymeric materials and polymer composites – especially in the areas of design, testing (material behavior and component-level validation) and RCAs Clear and effective communication (written, oral) and presentation skills. Good stakeholder management (local and global) A proven track record of effectiveness in a fast-paced environment. Proven ability to create results within budget, timeline, and product/project deliverables Skills Excellent English verbal and written communication skills. Proficient with polymeric materials’ testing methodologies, such as, DSC, FTIR, GC-MS, HPLC, tensile testing etc. Self-directed, resourceful, and able to work on multiple projects and priorities. Strong organization, attention to detail, and documentation skills. Very adept at grasping and solving complex problems using root-cause analysis techniques. Ability to objectively identify technical solutions and make sound decisions. Solid computer skills: email, documentation and collaboration tools: e.g. WebEx, Teams, Microsoft Office products, etc. Hands on experience in polymeric material’s testing and/or CAD/FE packages for design & analysis of polymer components is an added advantage Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic. Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Show more Show less

Requisition ID: 94043 Job Category: Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description Job Overview Milestone is seeking an experienced and detail-oriented Project Manager II to support cross-functional project execution within our development and operations pipeline. This individual will coordinate timelines, budgets, resources, and deliverables across a variety of functional teams to ensure projects are delivered on time and in alignment with regulatory and business objectives. Project Planning & Execution: Develop and maintain detailed project plans, Gantt charts, and timelines across R&D, clinical development, regulatory, and manufacturing activities. Cross-functional Collaboration: Coordinate with stakeholders from a variety of teams to support milestone delivery and operational readiness. Meeting Facilitation: Lead team meetings, prepare agendas, track action items, and ensure follow-up on decisions and deliverables. Monitoring & Reporting: Track project performance, timelines, risks, and issues. Provide regular updates, reports, and dashboards to functional leaders and project sponsors. Budget and Resource Management: Assist with tracking project budgets, forecasts, and resource allocations, escalating variances or concerns to leadership. Compliance & Documentation: Ensure project activities adhere to internal SOPs, GxP requirements, and documentation standards, particularly in clinical and regulatory settings. Qualifications Bachelor’s degree in life sciences, business, engineering, or a related field (Master’s degree preferred). Proficiency in project management tools such as MS Project, Smartsheet, or similar platforms. 8+ years of IT project management experience, with demonstrated success managing complex, multi-phase initiatives. Strong hands-on experience with JIRA for Agile project management and ServiceNow for ITSM-related workflows. Proven ability to lead cross-functional teams in large, global organizations with multi-time-zone collaboration. Pharmaceutical industry experience preferred, especially projects involving regulatory compliance, clinical systems, or GxP environments. Experience managing software development, system integrations, or infrastructure deployments. Preferred Experience Pharma, medical devices, healthcare, or related experience Familiarity with GxP and global regulatory compliance standards. Exposure to Agile, Lean, or Six Sigma methodologies. PMP certification or equivalent is a plus. MS Office 365 (Excel, Powerpoint, Sharepoint, Teams, Word) OneNote Smartsheets MS Project Jira Confluence Sharepoint Webex Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance. Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders. Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualification: 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred. A bachelor’s or master’s degree in engineering/design or a related field. Relevant certifications in project management or software implementation are advantageous. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

8-10+ years of Hands-on experience in Cisco Call Manager, CUBE, Voice gateways & Unity Connection, Session Manager Edition Hands on experience with Webex calling and Webex Contact Centre Hands on experience in design & implementation of Voice infrastructure Hands on experience of Session Border Controllers - AudioCodes, Ribbon/PSX, Oracle Hands on experience in design & implementation of SBC’s Expert understanding of SIP Hands-on experience on Cisco C series and B series server along with Esxi 5.x, 6.x, 7.x Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. Have clear understanding about UCCX historical & online reporting. Understanding of Microsoft Teams Enterprise Voice Good to have hands on experience with MS Teams Certifications : CCIE MS Teams Ribbon/AudioCodes/ Oracle ACME KEY TECHNOLOGIES : CUCM, Cisco Unity Connection, CUBE Microsoft Teams Enterprise Voice Session Border Controllers AudioCodes, Sonus/Ribbon, Oracle SIP, ISDN SIP Troubleshooting Basic understanding on Network LAN/WAN, routing and switching. ADDITIONAL SKILLS : Good Communication Skills Provide a single point of contact for the reporting and tracking of network voice Problems Ability to handle multiple stake holders Being responsible and taking accountability of projects assigned Show more Show less

Overview Experience - 3-6 Years Location - Hyderabad / Bangalore / Gurugram / Mumbai / Chennai / Coimbatore Shift - 6:30 PM - 3:30 AM (IST) About Role - We have an exciting role of an Executive Assistant to support Omnicom agencies. This role will require to anticipate and solve problems before they occur, with tact and diplomacy. This role would be responsible to handle sensitive and confidential information. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Connect with other support staff to ensure executive calendars are planned, aligned, and free of conflicts, work with respective executive if there is any conflict. Ensure executive has time to complete necessary prep work for meetings, and assist in material development as needed Manage high volume travel arrangements (travel 2-3 days a week, multiple cities, several meetings per trip) Create role best practices like having a list of car services per city and stakeholder contacts Provide occasional travel support including but not limited to purchasing/changing airfare, hotel accommodations, and car service Set up conference calls and video conferences, reserve appropriate conference rooms, and order meals and beverages, as necessary Work with executive to ensure pressing tasks are handled in a timely manner, and assist where possible Follow up with executive on a regular basis to evaluate status of to-do list and add new items Submit executive’s expenses in a timely manner Book domestic and international travel for executive Provide travel guidance and planning assistance for flights, hotels, and cars Work on projects of interest (i.e., Divers\Team, Culture Club, etc.) or projects that are beneficial to the company, as assigned by executive Dealing with ambiguity, interpersonal skills, and results-driven preferred Qualifications Masters/Bachelor’s degree with at least 4 years of administrative experience at the mid to senior management level. Excellent interpersonal communication (verbal and written) skills, with the ability to effectively work with employees and external clients at all levels The ability to multitask while maintaining a high level of organizational skills Excellent follow-up and follow-through skills Must be able to handle sensitive and confidential information with a high degree of discretion Advanced knowledge of Microsoft Office suite Knowledge of the various video conferencing platforms (i.e., Zoom, Webex, Teams, etc) Show more Show less

Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less