483 Webex Jobs - Page 2

We’re seeking someone to join our team as Vice President In the Investment Banking division, we offer Global expertise in market analysis and in advisory and capital-raising services for corporations, institutions, and governments. Department Profile Morgan Stanley is a worldwide leader in investment banking and is one of the top firms in mergers and acquisitions, underwriting of equity and equity-related transactions, corporate debt issuance, and high-yield debt financing. With professionals in 30 countries, we are consistently recognized for our performance in both traditional and innovative financing techniques, helping a wide range of clients around the world to make and execute decisions about their business strategy and financial structure. We are looking for an Investment Banking / Capital Markets Vice President to lead our newly established Service Hub in Mumbai. The successful candidate will play a key role in providing oversight and management of reporting, analytics, and internal process support to coverage and product teams across Equity Capital Markets, Debt Capital Markets, Mergers and Acquisitions and Lending globally. Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role People Management Lead, mentor, and develop a team of expense processors and analysts. Manage team performance through regular feedback and performance reviews. Foster a culture of accountability, service excellence and continuous improvement. Plan team schedules, workloads and ensure coverage for peak periods. Workflow and Process Management Oversee the daily operation of expense process to ensure timely and accurate deliverables. Monitor and manage end-to-end workflow, ensuring compliance with corporate expense policies. Identify, implement, and track process improvements and automation opportunities. Coordinate with regional expense managers to ensure smooth operation. Manage and resolve escalations, exception requests and feedback from end users. Compliance and Controls Ensure all expense reports comply with internal policies. Conduct audits, spot checks and reporting to minimize risks and errors. Provide training and support to employees regarding expense policies and procedures. Identify and escalate protentional fraud or misconduct. Present insights and recommendations to management. Generate reports on team performance, expense trends and policy violations. Process Expense Reports Act as a delegate for preparing expenses reports for employees in a timely fashion, ensuring adherence to Firm’s expense policy. Ability to use initiative to resolve issues and respond to questions. Request and maintain delegate access for preparing employee expense reports. Monitoring Corporate Card Charges – Consistently review employees concur account to ensure all imported corporate card charges are reconciled. Flag transactions that need receipts to the employee. Ensure all transactions are processed within 30 days. Correlating Receipts - Ensure the data entered on to the expense reports matches the receipts provided i.e. venue name, expense type, guest count, amount event date, travel date, currency etc. Cross Referencing –Reference previous expense reports to prevent duplicate payments. Requesting Exception Approval – Send memo requests via email for out of policy exceptions. Requesting Overspend Approval – Obtaining email approval for expenses that have exceeded the policy limits or approved budgets. Invoice Processing Receive invoices and create a payment request using in house systems in a timely fashion, ensuring adherence to Firm’s expense policy. Ability to use initiative to resolve issues and respond to questions. Process new vendor and reactivate vendor requests, collecting all relevant information and following up with requestors. Review and Approve Expense reports and invoices Evaluate expense reports and invoices against the Firm’s Travel and Expense Policy for overall completeness and reasonableness of receipts attached and fiscally approve expense claims. Actively monitor T&E activity and when suspected, identify to Manager possible fraudulent activity, suspected “exception” matters and/or non-compliance Maintaining an expert knowledge of all Expenses policies and procedures Check the accuracy of figures, calculations, and postings pertaining to transactions recorded by bankers Compute, classify, and record numerical data to keep financial records complete division. What You’ll Bring To The Role 9+ years of relevant work experience Experience in managing teams Experience collaborating with global and regional stakeholders Flexible to work in shifts (3:30 PM – 11:30 PM IST). Strong analytical and numerical skills and are at ease with financial data Good communication and interpersonal skills to collaborate effectively with global teams Agility and ability to multi-task and thrive in a fast-paced environment Ability to manage expectations and handle high-pressure situations Technical Skills: Microsoft Office Applications (especially Outlook for email, calendar and contacts), Excel, PowerPoint, internet and research tools. Invoice Processing tools, Virtual Video conferencing (Zoom, WebEx, etc). What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Design & Architecture Design end-to-end UCC solutions (voice, video, messaging, presence, conferencing). Develop scalable and secure architectures that integrate with existing IT infrastructure. Conduct capacity planning and performance optimization. Implementation & Integration Deploy UCC platforms and related hardware (IP phones, conferencing systems, video endpoints). Integrate UCC with enterprise applications (email, CRM, ERP, intranet). Configure SIP trunks, VoIP gateways, and PBX systems. Migrate legacy systems to modern UCC platforms. Administration & Maintenance Manage day-to-day operations of UCC platforms. Monitor system performance and ensure high availability. Troubleshoot and resolve voice, video, and messaging issues. Apply software updates, patches, and upgrades. Manage user accounts, permissions, and policies. Security & Compliance Implement security controls for voice/video/messaging traffic. Ensure compliance with regulatory and corporate policies (GDPR, HIPAA, etc.). Conduct regular audits and vulnerability assessments. Support & Troubleshooting Provide Tier 3/4 support for complex UCC issues. Develop documentation and knowledge base articles for users and support staff. Train helpdesk and IT staff on UCC tools and troubleshooting. Collaboration & Stakeholder Engagement Work with network engineers to ensure optimal QoS for UCC traffic. Collaborate with security teams to safeguard UCC environments. Liaise with vendors and service providers for escalations and new implementations. Provide input for budgeting and cost optimization of UCC solutions. Common Technologies & Tools Microsoft Teams, Zoom, Cisco Webex, Google Meet Microsoft Exchange / Outlook integration Cisco Unified Communications Manager (CUCM) Skype for Business / Lync (legacy) SIP, VoIP, PSTN, PBX systems SBCs (Session Border Controllers) Audio/Video conferencing equipment (Polycom, Logitech, Crestron) QoS, MPLS, WAN optimization tools Monitoring tools (SolarWinds, PRTG, etc.) Skills & Qualifications In-depth understanding of networking concepts (TCP/IP, DNS, QoS, VLANs). Strong knowledge of SIP and VoIP technologies. Familiarity with cloud-based UCC platforms (UCaaS). Good understanding of security best practices in UCC environments. Project management and vendor management skills. Excellent problem-solving and analytical abilities. Strong documentation and communication skills.

Key Responsibilities: • Develop compelling and well-structured scripts for real estate-related videos, including explainers, vlogs, and project reviews. • Research industry trends and market insights to create impactful narratives. • Work closely with video editors, animators, and content strategists to align scripts with visual storytelling. • Adapt scripts for different formats such as YouTube videos, social media reels, webinars, and corporate presentations. • Ensure clarity, conciseness, and engagement in scripts while maintaining a professional tone. • Edit and refine scripts based on feedback from stakeholders. • Stay updated with business trends and storytelling techniques to enhance content quality. Requirements: • 1-4 years of experience in scriptwriting, preferably in business, finance, or corporate content. • Strong storytelling skills with the ability to simplify complex concepts for a broad audience. • Experience in writing for video content, including explainer videos and interviews. • Understanding of business domains such as finance, or real estate is a plus. • Excellent research skills and ability to translate data into compelling narratives. • Proficiency in English with exceptional writing and editing skills. • Ability to work collaboratively with video production teams and content strategists.

Job Description Do you relish the prospect of working with the most cutting-edge technology? Would supporting the biggest global network excite you? Join our Compute team! The Akamai Compute Operations Center monitors, troubleshoots and maintains Akamai's deployed Compute infrastructure in a 24/7 environment. Our Operations Center enables Akamai's cloud infrastructure to deliver content and applications, regardless of network traffic. Partner with the best You will work in a 24/7 Operations Center, managing monitoring, incident response, troubleshooting, and infrastructure maintenance. Responsibilities include resolving issues and enhancing customer experiences through prompt detection and problem mitigation. As a Platform Operations Engineer, you will be responsible for: Handling and resolving incidents end-to-end, conducting investigations, troubleshooting, and escalating when necessary. Handling internal and external communication (status page, tickets, Slack, Webex etc.) Creating and/or update procedures, run-books, diagrams, and other documentation on a continual basis Partnering with senior engineering teams during scheduled or emergency maintenance activity Do What You Love To be successful in this role you will: Have 1+ years of relevant experience and a Bachelor's degree or its equivalent. Have experience working in a Systems administration or DevOps role Troubleshoot mission-critical Linux servers within virtualized environments. Be familiar with best practices of Linux systems administration Be familiar with TCP/IP in internet working/WAN data communications. Have experience in a hosting environment or other cloud-based IAAS or SAAS Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you Benefits At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About Us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Overview As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics. You will collaborate with customers, sales, delivery, and innovation teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and able to evolve rapidly. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments. This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications. Key Responsibilities Product Strategy & Solution Development Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization. Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery. Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio. Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings. Go-to-Market Enablement & Business Growth Support sales teams with product positioning, sales collateral, solution briefs, and customer engagement tools. Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact. Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions. Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems. Client Engagement & Advisory Leadership Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation. Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption. Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement. Facilitate continuous improvement engagements using IT performance analytics and service intelligence. Cross-Functional Collaboration & Solution Execution Partner with professional services, managed services, delivery, and presales teams to ensure successful Workplace solution execution. Develop delivery playbooks, accelerators, and operational templates to support implementation consistency. Support internal enablement initiatives to educate teams on the Workplace offerings and differentiated value. Technology & Market Expertise Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks). Stay current with emerging trends in AIOps, agentless support models, infrastructure as code (IaC), and AI-driven IT analytics. Act as a thought leader on how modern IT workplace services enhance employee experience and business agility. Qualifications & Skills Strategic & Business Acumen 10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives. Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement. Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership. Consultative & Collaboration Skills Exceptional client-facing advisory and communication skills. Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions. Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams. Technology Proficiency Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice). Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera). Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices. Certifications & Education Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus. Certifications in AWS, Azure, ServiceNow, ITIL, or UCaaS solutions preferred. Why Join Us? As a Product Manager – Workplace, you will: ✔️ Lead IT modernization efforts that drive business agility and operational excellence. ✔️ Guide enterprises through seamless UCaaS migrations and platform rationalizations. ✔️ Collaborate with market-leading cloud, UCaaS, and AI operations providers. ✔️ Help organizations automate, secure, and evolve their digital workplace ecosystems. ✔️ Play a critical role in building a world-class Modern Workplace practice that transforms the future of work. If you are passionate about the intersection of cloud, automation, and employee experience, this is your opportunity to lead meaningful digital transformation

To plan, deliver, and manage high-quality technical training programs aligned with project objectives, ensuring 100% completion of training and placement targets, maximizing student engagement and success, driving core domain placements, maintaining adherence to lesson plans, and contributing proactively to student retention, academic excellence, and continuous domain knowledge upgradation. Responsibilities Deliver training programs as per the project plan, ensuring 100% completion of planned student training modules. Monitor and reduce dropout ratio, taking proactive measures to retain students through engagement and intervention. Provide mentoring and academic support to students, assisting them with technical doubts and career guidance. Maintain batch average attendance as per organizational benchmarks, ensuring student participation and engagement. Regularly upgrade personal domain knowledge, staying current with industry trends, tools, and technologies. Contribute to student placement efforts: track nomination-to-interview ratios, support placement preparation, and liaise with placement Guide active students to complete their projects successfully, ensuring projects are industry-relevant and aligned with learning objectives. Maintain high trainer utilization, effectively planning and delivering sessions to optimize time and resources. Follow the training and upgrade plan, attending upskilling sessions, certifications, or internal workshops as required. Ability to train trainers, teachers on the above skills Ability to conduct TTT program online At least intermediate proficiency in using online meeting platforms like Google Meet, Microsoft Teams, WebEx, Skype etc. and different meeting features like breakout rooms, polls, questions, whiteboard offered by at least one of these platforms Should be comfortable driving day long online training sessions Desired profile Master s degree in a relevant field (e.g., Engineering, Computer Science, ), well experienced Technical Trainer in Java, Python At least 2-3 years of experience in conducting similar TTT programs for trainers. Exposure to corporate training will be an advantage Well experienced in conducting online training and using features of online meeting platforms Experience in student placements or working with placement teams is a plus. Certified on any TTT programme to serve as an advantage

Job Description - VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Job Title: Lead - Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team. In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point, collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description* Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. Responsibilities* Manage teams, conflict situations and conduct performance discussions Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements Respond to Escalation emails from internal partners & business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners & stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed 'Delegation of authority' Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory/compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning Assess & track training needs, create individual development plans and create career paths for team resources Requirements* Education* B Com, M Com, MBA (graduation in finance stream) Certifications - If Any Experience Range* 8-12 Years of relevant experience Foundational Skills* Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Reconciliation - Understanding on GLs, Past dues etc. │ Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls │ Flexible and Open-Minded │ Positive Impact and Influence │ Developing Others │ Active Listening │ Attention to Detail │ Analytical Thinking │ Critical Thinking │ Communication Skill - Verbal/Written │ Design Thinking │ Process re-engineering skills │ Customer Focus │ Stakeholder Management & Network/Relationship Building │ Strive for Excellence/Change Management │ Empathy/Managing Emotions - Emotional Intelligence │ Inclusive Leadership/Manager and Leadership Effectiveness │ Team Building │ Entrepreneurial Initiative │ Conflict Management │ Interviewing Skills │ Negotiation Skills │ MS Office (Excel, Word, PowerPoint) │ Business Analysis (Translating business requirements into technical specs) │ Process Mapping Tools - MS Visio, Aris etc. │ Desired Skills* Overview & Navigation of Loan IQ │ Overview & Navigation of Clearpar │ Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. │ Robotics - Reporting, Monitoring and Governance │ Functional knowledge of AI/ML tools │ Multi-Tasking │ Building Your Personal Brand │ Abstract Reasoning/Thinking │ Project Management - Agile, DMAIC, DFSS etc. │ Numerical Ability │ Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. │ Overview & Navigation of WorkFusion │ Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Project Management Tools - Jira, Confluence, JMP, Minitab etc. │ Work Timings* 18.30 hrs - 03.30 hrs (US Region) 19.30 hrs- 04.30 hrs (US Region) Job Location* Gurugram/Hyderabad

JOB DESCRIPTION: WFM Analyst Work Location: Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients, with a particular focus on forecasting in the contact center space. The role requires the ability to work in a fast-paced environment and process tasks promptly. A strong understanding of workforce management concepts such as forecasting, scheduling, skill management, and PTO management is essential. Job Responsibilities: Responsible for real-time and/or intraday management of resources to ensure the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and/or outbound calls at the desired service level. Duties And Responsibilities May Include Utilizes workforce management tools such as IEX and NiceInContact to coordinate appropriate staffing allocation and availability of call center staff to achieve service level objectives. Monitors site to ensure optimal staffing levels using advanced forecasting techniques. Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Administers volume contingency action plans as deemed necessary and appropriate. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Facilitates real-time discussions with necessary stakeholders. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests. Ensures that all reports originating from the department are accurate and reliable. Provides real-time management of all communication channels with contact center teams. Selects appropriate counselor pool for each OE case based on availability, skills, and language needs. Conducts counselor outreach to ensure confirmation of case placement. Maintains accurate counselor roster management and staffing documentation. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. You Bring Knowledge and Expertise Required Experience 2-4 Years experience in WFM functions (Forecasting, RTA, Scheduling) with tools like IEX and NiceInContact. Understanding of workforce management concepts such as service levels, adherence, handle time, smoothing, phone routing. Strong working knowledge of Operations and operations measures. Strong math aptitude. Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms. Intermediate Excel skills. Preferred Experience 2 to 4 years’ experience in call center workforce analyst or management role. Strong workforce management and statistical background. Experience working in an inbound or outbound call center. Call center operations management experience. Staffing forecasting experience. Education Bachelor’s degree or equivalent years of industry experience. Our Colleague Experience From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com. 2564150

Seismic is a rapidly growing Enterprise software company with offices in the US, Canada, Europe, China, India employ 800 across the globe. Here at Seismic we are transforming the way sales and marketing teams work together by building sales enablement solutions used by some of the largest financial and tech companies in the world. We’re looking for a talented technology leader to join our passionate engineering team as a Manager and help us scale and grow our cloud-based systems and technologies with a keen eye towards software quality and operational excellence. As a tech “unicorn” with the headquarters in San Diego, this is a amazing opportunity for the right person to join and guide the technical vision as we make history in the sales enablement space! As the Manager, you will play a vital part in driving solid cloud architecture and ensure best engineering practices across multiple engineering teams. You, along with your globally dispersed teammates, will collaborate to build micro-service based systems responsible for helping our customers share content and information. You will work closely with our product leads, engineering leads, team to build microservices with design and data model that sets Seismic up for the next ten years. This is an opportunity to work as a technical thought-leader and make a difference at a growing company. At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Help lead a global engineering team while collaborating and driving technical and architectural decisions Collaborate with globally-dispersed product managers, designers, and software engineers to rapidly build, test, and deploy code to create innovative solutions and add values to our customers' experience with Seismic. Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience. Minimum of 7 years of Software Development experience within a SaaS business. Experience with system designing for security, scalability and performance. Experience with the SCRUM and the AGILE development process. Familiarity and comfortability developing in cloud-based environments (Azure, AWS, Google Cloud, etc.) Experience managing high performance teams providing leadership, mentorship and career development for team members, and overall technical ownership and leadership for Front End design system. Optional: Experience with 3rd party integrations Optional: familiarity with Meeting systems like Zoom, WebEx, MS Teams Optional: familiarity with CRM systems like Salesforce, Microsoft Dynamics 365, Hubspot. An experienced software engineer with a passion for building and innovating. Seen as an active contributor in the team problem-solving-process – you aren't afraid to share your opinions in a low-ego manner or roll up your sleeves and write critical path code or refactor a significant piece of code. Deep experience across multiple software projects, driving end-to-end software development lifecycle of an architecturally complex system or product. Ability to think tactically as well as strategically, respecting what came before you and always thinking longer-term. Highly focused on operational excellence and software quality, with experience in CI/CD and best operational practices. Your technical skills are sought after as you develop in a pragmatic and efficient manner. You enjoy solving challenging problems, all while having a blast with equally passionate and talented team members. Conversant in AI engineering. You’ve been experimenting with building ai solutions/integrations using LLMs, prompts, Copilots, Agentic ReAct workflows, etc. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Job Title: Lead - Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Role Objective- To plan, deliver, and manage high-quality technical training programs aligned with project objectives, ensuring 100% completion of training and placement targets, maximizing student engagement and success, driving core domain placements, maintaining adherence to lesson plans, and contributing proactively to student retention, academic excellence, and continuous domain knowledge upgradation. Responsibilities Deliver training programs as per the project plan, ensuring 100% completion of planned student training modules. Monitor and reduce dropout ratio, taking proactive measures to retain students through engagement and intervention. Provide mentoring and academic support to students, assisting them with technical doubts and career guidance. Maintain batch average attendance as per organizational benchmarks, ensuring student participation and engagement. Regularly upgrade personal domain knowledge, staying current with industry trends, tools, and technologies. Contribute to student placement efforts: track nomination-to-interview ratios, support placement preparation, and liaise with placement Guide active students to complete their projects successfully, ensuring projects are industry-relevant and aligned with learning objectives. Maintain high trainer utilization, effectively planning and delivering sessions to optimize time and resources. Follow the training and upgrade plan, attending upskilling sessions, certifications, or internal workshops as required. Ability to train trainers, teachers on the above skills Ability to conduct TTT program online At least intermediate proficiency in using online meeting platforms like Google Meet, Microsoft Teams, WebEx, Skype etc and different meeting features like breakout rooms, polls, questions, whiteboard offered by at least one of these platforms Should be comfortable driving day long online training sessions Desired profile Master s degree in a relevant field (eg, Engineering, Computer Science, ), well experienced Technical Trainer in Java, Python At least 2-3 years of experience in conducting similar TTT programs for trainers. Exposure to corporate training will be an advantage Well experienced in conducting online training and using features of online meeting platforms Experience in student placements or working with placement teams is a plus. Certified on any TTT programme to serve as an advantage Job Category: Master Trainer- Deeptech Job Type: Full Time Job Location: Chennai-Tamil Nadu Telengana-Hyderabad

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

Job Description : Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and Experience GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way. We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and improve overall partner experience. The Framework: Black Belt Academy The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco Partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions. Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco. Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Cisco’s Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including a ll technologies and sub-technologies within that specific Architecture – On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. I dentify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred Skills And Requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Create. Optimize. Grow. – Be Our Digital Marketing Executive Experience Required: 1–3 years of experience in marketing, preferably within an IT company Reporting To: Marketing Lead Location: Goregaon Mumbai Job Overview: We are seeking a proactive and detail-oriented Marketing Executive to support our marketing initiatives across digital platforms, events, campaigns, and communication channels. The ideal candidate will have hands-on experience in social media, email marketing, event coordination, and basic design, with a strong command of English communication. Experience in the IT industry is preferred. Key Responsibilities: Manage Wysetek’s social media platforms (LinkedIn, Facebook, Twitter, Instagram) in collaboration with our creative agency Maintain and update the corporate website (WordPress) including landing pages and forms Plan and execute email campaigns and newsletters using tools like Zoho Campaigns or Mailchimp Organize and coordinate online events (webinars via Zoom, GoToWebinar, Webex) with OEM partners Create and update marketing collaterals, presentations, and internal communications (Email/WhatsApp) Assist in creating campaign-driven content and execute joint marketing programs with OEM partners Support the execution of promotional events and activities Collaborate with external vendors (digital agencies, event firms, merchandise suppliers) and manage related contracts, POs, and payments Ensure brand consistency across all communication and platforms Skills & Qualifications: Excellent written and verbal communication skills in English Proficient in managing social media and content scheduling Experience with email marketing platforms (Zoho Campaigns, Mailchimp, etc.) Familiarity with website editing on WordPress (preferred) Basic design and image editing using Canva or Photoshop Strong MS Office skills (Word, Excel, PowerPoint) Ability to manage multiple projects, timelines, and vendors

Location: Chennai/Bangalore/Hyderabad (On-site) About the Company: Origin Techserve Pvt. Ltd. is a leading AV system integrator and technology solutions provider based in Chennai, India. We design and deliver immersive experiences, smart workspaces, and advanced technology systems for clients in corporate, education, government, hospitality, and experience centers. With in-house expertise in AV consulting, design, manufacturing, and project execution, we offer end-to-end solutions including Videowalls, professional audio, switching and distribution, control rooms, immersive domes, hybrid collaboration spaces, interactive classrooms, projection mapping, and smart automation. Role Overview: We are looking for a skilled and certified AV Design Engineer with 2–3 years of experience in designing professional AV systems across corporate, government, and educational sectors. The ideal candidate will have strong technical expertise, experience in solution design and presales collaboration, and a passion for delivering world-class AV experiences. This role involves working closely with sales, clients, and OEMs to design solutions that are functional, scalable, and future-ready. Key Responsibilities: Design and document AV system solutions based on client requirements, budget, and site conditions. Prepare detailed schematics, signal flow diagrams, rack elevations, architectural blueprints and layout drawings. Provide presales technical support to the sales team, including attending meetings, site surveys, and technical presentations. Collaborate with clients, architects, consultants, and internal teams to define solution scope and architecture. Prepare bills of materials (BoM), bills of quantities (BoQ), cost estimations, and proposal documents. Ensure designs align with best practices, industry standards (AVIXA), and local compliance requirements. Maintain updated knowledge of AV equipment, software platforms, and latest industry trends. Conduct technology demonstrations, proof-of-concepts, and design validations. Participate in strategic account planning and contribute to deal closures through technical leadership. Support implementation and commissioning teams with documentation and clarifications. Required Qualifications: Education: B.E./B.Tech or Diploma in Electronics, Electrical, Telecommunication, or related fields. Experience: 2–3 years of hands-on experience in AV design and presales engineering. Certifications : AVIXA CTS / CTS-D certified (preferred) or willingness to get certified. OEM certifications from major AV brands (Crestron, Extron, AMX, QSC, Biamp, etc.) are highly desirable. Key Skills & Competencies: Proven experience designing AV systems for boardrooms, training rooms, auditoriums, classrooms, experience centers and command/NOC centers. Strong product knowledge of major AV & VC brands (Crestron, Cisco, Logitech,Neat, Shure, LG, Samsung, Barco, Extron, Kramer, Christie Digital etc.). Deep understanding of networking concepts and AV-over-IP protocols. Experience using design tools like AutoCAD, Visio, D-Tools, or Revit. Knowledge of AV standards, building codes/standards, and electrical layouts. Exposure to acoustics, lighting control, or unified communication platforms is a plus. Working knowledge of Microsoft Teams, Teams Rooms, Microsoft 365, Zoom, Webex, Google Meet. Proficiency in CRM software (Zoho One)for managing opportunities and technical inputs. Strong analytical skills to understand customer needs and propose optimal solutions. Effective collaboration and communication skills with internal and external stakeholders. Ability to work independently as well as in a multi-disciplinary and PAN India team environment. Strong attention to detail and ability to manage multiple projects with tight deadlines. What We Offer: A collaborative and innovation-driven work culture. Competitive salary based on experience and market standards. Opportunities to work on prestigious AV projects across India and abroad. Industry-recognized training and certification support. Competitive compensation and performance-based incentives. Clear career growth path in AV Design/Solution architect, or technical leadership roles. Current Openings 2-3 candidates Day Shift Share your resumes to - tirisha@origintechserve.in

Role & responsibilities Job Description - • Thorough working knowledge of the operation and troubleshooting of Audio Video and videoconferencing related technology. • Experience and/or strong working knowledge of multiple videoconferencing platforms like Cisco, Teams & Zoom. • Experience with Cisco, Polycom VTC endpoints and MTR Systems • Experience with Crestron/Extron/Kramer/Lightware/Aten Matrix switchers, Receivers and transmitter • Experience with Crestron/Extron/Kramer central processor and troubleshooting • Experience with Biamp/QSC/Extron/Clearone DSP and troubleshooting • Experience with Microsoft Windows based platform (including Microsoft Word and Excel). Should able to handle Audio mixer, amplifier, wired/wireless microphone, AV Switchers and Scaler (Crestron, Extron, Biamp, QSC, Shure, Barco Etc.) operation issues at • Should able to handle client Board room AV device operation. • Perform up to second level problem determination. 5-9 years Relevant experience in the Audio Video domain. Should have the working knowledge of the operation and troubleshooting of AV and videoconferencing related technology. • Communicate effectively (verbally and in writing). Good organizational skills with the ability to prioritize and multi-task. • AV OEM like Crestron/Extron/Kramer/QSC/ Clearone/ Biamp and Cisco Certified. QSC, Biamp, Clear One Audio or Shure Audio experience & preferred domain certification. • Team work ability. Assist, as required, with the support (hands-on if necessary) of special events, senior executive meetings, town halls requiring VC Setting up, testing, operation, & tearing down of AV & VC equipments. • Coordinate with Multimedia Operations teams Nationally. • Provide updates to usage statistics, issue and repair logs, or other collection/reporting systems. • Reporting/availability/response to Client and internal team. • Understanding/Preparation of update report/ Inventory sheet. • Provide technical assistance & support to lead contact for all Multimedia operations & maintenance. • Maintain understanding of current and new technology. Initiative taken towards completion of assignments Preferred candidate profile If intrested please share your updated cv on Karishma@velocid.co.in

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT) Job Type: Full-time Pay: ₹8,086.00 - ₹45,080.49 per month Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person

Job Summary: We are looking for a highly skilled Instructional Designer to design and develop engaging, effective, and interactive learning experiences. The ideal candidate should have a strong background in instructional design principles, e-learning development tools, and curriculum design. You will collaborate with subject matter experts (SMEs) and stakeholders to create high-quality training programs that enhance learning outcomes. Key Responsibilities: Design and develop instructional materials, including e-learning courses, instructor-led training (ILT), virtual training, and blended learning solutions. Apply instructional design theories and methodologies to create engaging and interactive learning content. Collaborate with Subject Matter Experts (SMEs) to analyze training needs and define learning objectives. Develop storyboards, scripts, and assessments to ensure effective knowledge transfer. Utilize authoring tools like or software for course development. Implement gamification, microlearning, and adaptive learning techniques to enhance engagement. Ensure content aligns with learning objectives, instructional strategies, and user experience best practices. Conduct usability testing and evaluation of learning programs to ensure effectiveness and make improvements. Stay updated with the latest learning technologies, trends, and best practices in instructional design. Work closely with LMS administrators to deploy and manage courses within the learning management system. Required Skills & Qualifications: Bachelor’s or Master’s degree in Instructional Design, Educational Technology, Learning & Development, or a related field. 2+ years of experience in instructional design, curriculum development, or e-learning development. Proficiency in e-learning authoring tools. Strong knowledge of learning theories, instructional models and adult learning principles. Experience working with Learning Management Systems (LMS). Ability to design interactive content using multimedia, video, graphics, and animations. Strong communication, collaboration, and project management skills. Knowledge of SCORM, xAPI, or other e-learning standards is a plus. Preferred Qualifications: Certification in Instructional Design or E-learning Development. Experience with virtual training tools (Zoom, WebEx, MS Teams, etc.). Familiarity with AI-powered learning tools, VR/AR, or other emerging technologies in training. Why Join Us? Opportunity to work on innovative learning projects. A collaborative and dynamic work environment. Career growth and development opportunities. Employment Type- Full-time Working Hours- 9:30am to 5:30pm Working Days- Monday to Friday Work Mode- On-site Location- Sector 62, Noida Job Types: Full-time, Permanent Benefits: Health insurance Leave encashment Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Instructional design: 1 year (Preferred) Work Location: In person

Job Title: Deputy Director – Events Organization: Maharashtra Chamber of Commerce, Industry & Agriculture (MACCIA) Pay: ₹800,000.00 - ₹1,000,000.00 per year Location: Fort, Mumbai, Maharashtra Schedule: Day shift Work Location: On-site Employment Type: Full-Time Experience: 8–10 years ______________ About MACCIA: Established in 1927, the Maharashtra Chamber of Commerce, Industry & Agriculture (MACCIA) is the apex industry chamber representing business, industry, and agriculture sectors across Maharashtra. With over 350 associations and thousands of direct members, MACCIA plays a pivotal role in shaping industrial policy, promoting entrepreneurship, and fostering trade and investment. ______________ Role Overview: MACCIA is looking for an experienced and dynamic Deputy Director – Events to lead and manage the chamber’s flagship programs, business conferences, policy forums, and outbound/inbound trade delegations. This is a high-impact leadership role with opportunities to engage with industry leaders, government bodies, and international stakeholders. ______________ Key Responsibilities: Plan, coordinate, and execute large-scale events, seminars, summits, and trade delegations. Prepare detailed event proposals, budgets, schedules, and post-event reports. Liaise with government departments, consulates, industry bodies, and corporates for participation and partnerships. Ensure high-quality execution of in-person, virtual, and hybrid events. Manage vendor negotiations, logistics, and venue coordination. Drive event branding, communication, and promotions in collaboration with the media team. Represent MACCIA at partner meetings and coordination calls. Track event performance metrics and implement continuous improvements. ______________ Qualifications & Skills: Postgraduate degree in Event Management, Business Administration, Public Policy, International Relations, or related fields. 8–10 years of relevant experience in event/project management, preferably with a chamber, industry body, or consulting firm. Strong communication, stakeholder engagement, and leadership skills. Experience managing C-level events with government or international stakeholders. Knowledge of business, policy, and trade ecosystems in India is a strong advantage. Ability to work under pressure, manage multiple events, and meet deadlines. Proficient in MS Office, CRM/event management tools, and virtual platforms (Zoom, Webex, etc.). ______________ Why Join Us: Work at one of India’s most respected industry chambers. Opportunity to design and lead high-impact business events. Network with key players from business, government, and diplomacy. Be part of a mission to promote Maharashtra’s growth story globally. ______________ How to Apply: Please send your updated CV and a brief cover letter to sec.general@maccia.org.in with the subject line: Application for Deputy Director – Events.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsessio n is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who You Are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Job description RS PDI MIGRATION EDUCATION ADDITIONAL CERTIFICATIONS Typically requires BSc Computer Science or equivalent plus 58 years of relevant work experience Advanced degree strongly preferred Cisco certifications CCNP CCIE etc would be highly desirable REQUIRED SKILLS Must have and should meet all the below standards for qualifying to this role Experience with at least 3 product lines like Catalyst 90006500450038506800 Engineer must be experienced in and have internal product andor Architecture knowledge Experience with at least one Nexus 7K5K2K product lines will be an added advantage Working knowledge and experience BGP OSPF ISIS IPMPLS QoS Multicast is a definite plus Experience Implementing Supporting Layer 2 Layer 3 implementations will be key Handson experience in Installation Configuration and troubleshooting andor Network Solution designing of Cisco Routers and switches Executing Migration windows and migration projects will be a plus Must have handson experience of 57 years on Cisco CSCO products A good communications skill is a must Must have a demonstrated ability to relate to customer representatives at various levels Must have good technical writing skills and have experience in writing test and implementation Migration plans Skills and experience in working independently Strong interpersonal and teamwork needed DESIRED SKILLS Good to have or value add to this role Experience on at least 2 product lines like CRS1CRS3 GSR 12000 7600 ASR9KASR1K a plus Knowledge with at least one competitor platform Nortel Juniper ALU a plus Knowledge of Virtualization VMware Openstack Tailf technologies is desirable Strong handson experience in scripting with TclExpect Python Java and Perl is desirable Design solutions for low to medium complex requirements on the RS solutions Design awareness on the SDASDWAN solution Capability to lead design conversations and workshops with the customer and prepare high level and lowlevel designs Skills Mandatory Skills : Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches,Arista DC/Branch Routers and Switches,Avaya Contact-Center,M365 Suites of Products,Cisco-sdn-network-administration,AWS Infra Services,Cisco Webex,Cisco DC/Branches Routers & Switches,NICE Contact Center,CUCM Good to Have Skills : Cisco DC/Branches Routers & Switches Job Type: Full-time Pay: ₹9,160.01 - ₹20,414.33 per month Experience: Routing and Switching: 3 years (Preferred) Location: Pune, Maharashtra (Preferred) Work Location: In person