483 Webex Jobs - Page 18

CCaaS Implementation Consultant/Voice Engineer On behalf of our global client, we’re currently looking for a CCaaS Implementation Consultant/Voice Engineer. Role: CCaaS Implementation Consultant/Voice Engineer Location: Remote Capacity: 5 days a week; 8h a day Length of the project: 3+ years with initial 12 months contract Language: English Requirement: 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript If you are interested and available, please send your CV for immediate consideration. Anastasia Demciucena (ademciucena@redglobal.com) Show more Show less

Description What We Do Managing Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never increaser. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organizations navigate and secure the complexities of the modern connected world. Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us. What You Will Do Forescout Technologies is seeking a hands-on Senior IT Support Team Lead to provide technical leadership and drive excellence in end-user and executive support. In this role, you will lead and mentor the IT support team, ensuring the efficient management and resolution of support tickets while maintaining a high standard of service. You will oversee the deployment and delivery of laptops, desktops, and A/V technology, as well as asset and security management. Additionally, you will provide high-touch, white-glove support to executives, ensuring seamless technology experiences for leadership teams. With a strong focus on proactive support, reporting, and continuous improvement, you will play a key role in optimizing daily IT operations and delivering a seamless technology experience for all end users. Key Responsibilities Technical Leadership & Strategy Lead the global desktop support team, ensuring high-quality IT service delivery and user satisfaction. Provide hands-on support to resolve desktop and technology issues. Own the end-to-end lifecycle of laptop/desktop procurement, deployment, and management worldwide. Establish and enforce security policies for device deployment, ensuring compliance with organizational standards. Manage asset inventory across all regions, ensuring accurate tracking and timely updates. Identify opportunities for process improvements, software fixes and implement best practices to enhance the efficiency of team and reduce ticket / request workload. IT Support & Service Management Oversee onboarding, offboarding, Windows and Mac device imaging processes. Ensure timely ticket resolution and proactive issue management to minimize disruptions. Work closely with other IT teams, including network, security and application support, to resolve cross-functional issues and projects. Act as the primary escalation point for critical desktop and laptop issues, providing advanced troubleshooting support. Familiar with IT Service Management tools. Experience with JSM is preferable. Collaborate with cross-functional teams, including HR, security, and infrastructure, to align IT support with business needs. Maintain and update knowledge base articles for common technical issues and best practices. Stakeholder & Vendor Management Build and maintain strong relationships with stakeholders, executives, and vendors to ensure seamless IT service delivery. Work closely with software and hardware vendors to manage procurement, inventory, licensing, and troubleshooting. Generate regular reports on team performance, incident resolution times, and user satisfaction to drive continuous improvement. Team Leadership & Operations Manage IT support staff scheduling, ensuring adequate coverage during business hours and on-call support as required. Provide guidance, mentorship, and performance feedback to the desktop support team. Drive team efficiency by implementing best practices, process automation, and strategic planning. Generate regular reports on team performance, incident resolution times, and customer satisfaction and provide recommendations accordingly. Leadership & Problem-Solving Proven ability to lead a team, drive process improvements, and manage IT operations effectively. Excellent analytical and problem-solving skills, with the ability to prioritize and execute tasks under pressure. Strong communication skills, capable of translating complex technical concepts into user-friendly explanations. Self-motivated, with the ability to prioritize and execute tasks effectively in high-pressure situations. What You Will Bring To Forescout Bachelor’s degree in Information Technology, Computer Science, or a related field. 8-10 years of experience in IT support, helpdesk, or desktop management. 2+ years of experience in a leadership or technical support management role. Experience as a systems or application administrator is a plus. Excellent analytical and problem-solving skills with keen attention to detail. Required Skills & Experience Deep knowledge and strong troubleshooting skills with Windows 10/11, macOS, and enterprise device management. Very strong knowledge and hands on experience with Microsoft 365 E3 or E5, AD, SharePoint, and OneDrive. Hands-on experience with MDM tools (i.e. Workspace One, Kandji), MFA (Okta), VPNs (Cisco/Zscaler), patch management, and endpoint security. Solid understanding of networking fundamentals (IP, DHCP, VPN, Wi-Fi). Working knowledge and hands on experience with audio/video conferencing technologies (Zoom, Teams, WebEx) Proven hands-on experience in hardware troubleshooting and strong technical knowledge of current protocols, operating systems, and software, including Windows, macOS, Microsoft Office, and other productivity tools. Extensive experience supporting computer equipment, including Mac, PC, and mobile devices (iOS, Android, Windows) What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! More About Forescout The Forescout 4D Platform™ provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at www.Forescout.com. Our Mission To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation. Our Vision A world where every cyber asset is seen, secure and compliant. Our Cultural Values Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven – We listen, we learn, and we make it right. Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. Relentless – We're smart, determined, and find a way. We figure stuff out. One Team – We all work together, and we all win together. Our DEI Statement At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Show more Show less

Network Architect- Collaboration Department: IT Network Architect Title: Location: Gurgaon Regular, Full-Time Status: Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: Bachelors or Master’s in IT, or a related field. 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Share cv at heena.saini@konverge.co.in

Minimum of 2+ years of experience in B2B sales, preferably in IT hardware, unified communications, or related technology solutions. Strong understanding of video conferencing technologies, solutions, and industry trends. Required Candidate profile Minimum of 2+ years of experience in B2B sales, preferably in IT Hardware, video conferencing, unified communications/related technology solutions./ understanding of video conferencing technologies

Senior Collaboration Consultant Job Overview: As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients’ business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients’ communication systems. Key Responsibilities: Designing and Implementation/Deployment: Design and implement collaboration solutions for enterprise clients, including WebEx Calling, CUCM (Cisco Unified Communications Manager), and Contact Center solutions. Lead the deployment and integration of Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP. Work closely with project teams to deliver HLD (High-Level Design), LLD (Low-Level Design), and other documentation for collaboration technologies. Troubleshooting: Provide expert-level troubleshooting for collaboration tools and platforms, ensuring optimal performance and uptime. Act as a key technical resource for resolving complex system issues in collaboration environments. OEM Solution Expertise: Utilize your knowledge of OEM collaboration solutions to deliver top-notch consultation and advice to clients. Customize and fine-tune solutions to meet specific client requirements, ensuring full integration with existing IT infrastructures. Technical Documentation: Produce detailed and accurate technical documentation, including HLD, LLD, handover documentation, and KT (Knowledge Transfer) documents. Provide comprehensive training and knowledge transfer sessions to clients' internal teams. Stakeholder Communication: Collaborate effectively with both internal teams and client stakeholders to understand their needs and offer scalable, reliable solutions. Communicate complex technical information in clear, understandable terms to both technical and non-technical stakeholders. Key Skills and Qualifications: Technical Skills: Strong expertise in WebEx Calling , CUCM , Cisco Telepresence , Expressway C&E , and Voice Gateway SIP/MGCP . Extensive experience in designing and deploying collaboration solutions, with a deep understanding of Cisco technologies. Experience with OEM collaboration solutions and the ability to customize solutions as needed. Proficient in troubleshooting complex issues in collaboration systems. Technical Documentation: Ability to create HLD , LLD , and handover documents. Soft Skills: Strong communication skills , with the ability to deliver clear and concise explanations in English and Hindi . Excellent teamwork and collaboration abilities in a client-facing role. Ability to deliver technical knowledge transfer (KT) to clients and internal teams. Experience: Minimum of 5+ years of experience in collaboration technologies, with a focus on Cisco solutions . Desired Qualifications: Relevant Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration, etc.) Knowledge of integration with third-party collaboration tools. Experience working in a consulting role is a plus. Show more Show less

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT. Show more Show less

Job Description : Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and Experience GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way. We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and improve overall partner experience. The Framework: Black Belt Academy The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco Partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions. Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco. Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Cisco’s Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible. Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including a ll technologies and sub-technologies within that specific Architecture – On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. I dentify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred Skills And Requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco Show more Show less

Department: IT Title: Network Architect - Cisco collaboration Location: Gurgaon Status: Regular, Full-Time Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: In this position, you will be required to: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. Konverge Technologies Pvt Ltd. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: ▪ Bachelor’s or Master’s in IT, or a related field. ▪ 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. ▪ Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Show more Show less

Job Description The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner Travel to other offices within Australia to help setup IT equipment On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills That Would Be Advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused Show more Show less

This position is with Cisco’s Webex Technical Support team. Webex provides leading cloud communications platforms that enable enterprises to automate customer interactions and deliver seamless experiences across 10+ channels. Our vision is to help organizations adopt mobile technologies for better engagement with their customers in the digital world. With deployments in 60+ countries, processing billions of digital touch points monthly, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence. You will be joining an energetic start-up-like team building a multichannel customer engagement platform to support thousands of business customers and handle millions of customer communications every day. It is the perfect time for you to join our team, build a scalable platform with traditional and new channels like SMS, WhatsApp, RCS, and email, to take on significant responsibilities and make a direct contribution to the business growth. What You’ll Do Monitor, analyze, and troubleshoot performance and reliability issues across servers, networks, and applications to ensure high availability and optimal performance. Serve as a key technical point of contact for both internal and external customers, handling service-related queries via calls and emails with professionalism and efficiency. Manage support tickets, coordinate with L2/L3 teams and vendors, and ensure timely resolutions to maintain uninterrupted service and high customer satisfaction. Perform incident, problem, and change management activities in alignment with ITSM, QMS, and ISMS frameworks; contribute to accurate and timely reporting. Investigate and resolve alerts from tools like Zabbix, Icinga, Grafana, CloudWatch, and Azure Monitor, ensuring rapid diagnosis and appropriate escalation when necessary. Oversee SLA compliance related to service uptime, response, and resolution timelines; conduct service transitions and gap analysis during handovers from project teams. Troubleshoot infrastructure issues using strong foundational knowledge of Linux, networking, and databases. Leverage experience in Azure and AWS environments to support cloud infrastructure operations and monitoring. Collaborate with cross-functional teams to drive operational excellence and continuous improvement in system support and service delivery. Who You’ll Work With Our team's goals include ensuring seamless operation of Cisco's Webex applications through proactive maintenance, resolving technical issues promptly, and enhancing customer experiences across digital channels. We report on system performance, implement improvements, and support business growth by demonstrating cloud technologies and automation. Working on the Webex Technical Support team offers the opportunity to be at the forefront of digital communications technology, supporting a platform used globally by blue-chip businesses. You'll collaborate with a diverse, innovative team in a start-up-like environment, where you can directly impact the scalability and reliability of our multichannel customer engagement platform. A top performer on our team would proactively address technical challenges, applying expertise in Linux, MySQL, AWS, Azure, Kubernetes, and scripting to optimize system performance and reliability. They would excel in solve complex issues, collaborate effectively across multi-functional teams, and give to continuous improvement initiatives through automation and process enhancement. Who You Are Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). The ideal candidate should have substantial technical proficiency with a minimum of two years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools and technologies, along with a good understanding of Kubernetes and containerized applications. Key Skills: Skilled in identifying and troubleshooting system issues through alert analysis using tools such as Zabbix, Icinga, Grafana, Azure Monitor, and CloudWatch. Solid understanding of Linux system administration and networking concepts. Familiar with relational and NoSQL databases such as MySQL and MongoDB. Knowledge of cloud platforms, including provisioning and monitoring on Microsoft Azure and Amazon Web Services (AWS). Working knowledge of ITSM tools (e.g., ServiceNow, JIRA) and experience in managing SLAs and service reports. Strong communication skills with a focus on customer service and technical troubleshooting. Experience with enterprise support environments and understanding of change, incident, and problem management processes. Ability to analyze data, identify recurring issues, and contribute to process improvements and automation. Note: Flexibility to work in rotational shifts to ensure comprehensive support coverage. #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Details: Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Job Requirements Details: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Knowledge of Windows OS and troubleshooting skills Knowledge/experience in VDI support Experience in applications like O365, Teams, WebEx Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve Show more Show less

JD: Enterprise Network Program Manager Job Summary: We are seeking an experienced Enterprise Network Program Manager to lead and deliver large-scale, multi-site network transformation programs across the globe for customer having a footprint of more than 100+ offices and facilities. The role requires in-depth expertise in SD-WAN design and rollout, LAN/WLAN across multiple OEMs, cloud security platforms, and core infrastructure services such as DDI, PAM, and ITSM (ServiceNow). The candidate will play a pivotal role in managing global initiatives and programs focused on site modernization and network automation to support business growth, security, and agility. Key Responsibilities: Program & Transformation Management: Lead enterprise-wide network transformation and site rollout programs for customers covering over 100 offices globally. Develop program charters, integrated plans, roadmaps, and KPIs; manage delivery across multiple time zones and geographies. Oversee end-to-end SD-WAN strategy, migration planning, PoCs, and phased deployments (e.g., Cisco Viptela, Silver Peak, Meraki). Manage global network segmentation and security zoning projects in coordination with cybersecurity teams. Network & Platform Technology Oversight: Deliver complex LAN/WLAN deployments and upgrades across varied OEMs (Cisco Catalyst, Aruba, Juniper, Fortinet). Ensure performance, resilience, and scalability of the SD-WAN overlay and underlay networks. Drive core platform implementations and upgrades for DDI (Infoblox/BlueCat), PAM (CyberArk/BeyondTrust/PAM360), and integration with ServiceNow CMDB and workflows. Collaborate with UC/Collaboration teams on deployment of Microsoft Teams, Cisco Webex, and SIP trucking modernization. Vendor, Partner & Stakeholder Management: Coordinate multi-vendor engagements for hardware, services, and cloud integrations. Act as the escalation point and governance lead across external SIs, OEMs, MSPs, and telecom providers. Regularly brief executive stakeholders and site leadership on program health, risks, and achievements. Financial Management & Resourcing: Develop and manage detailed program budgets, including hardware/software procurement, services, labor, and contingency planning. Track actuals vs. forecasts; ensure budget compliance and optimize cost across regions and project phases. Own vendor SOW review, PO tracking, invoicing, and financial reporting in alignment with Finance and Procurement teams. Plan and manage internal and external resource allocation across multiple regions and time zones, ensuring optimal team utilization and capability alignment. Lead resource demand planning in collaboration with Network Operations, Engineering, and PMO leadership. Automation & Innovation: Lead network automation initiatives using Ansible, Python, or similar frameworks for configuration, monitoring, and self-healing capabilities. Establish operational telemetry and automation hooks into SD-WAN orchestrators, ITSM, and security platforms. Foster a DevNetOps culture to drive continuous improvement and faster time-to-value. Required Qualifications: Bachelor’s degree in computer science, Networking, or related field (master’s preferred). 15+ years of experience leading large-scale, multi-site network programs in global enterprise environments. 5+ years of hands-on SD-WAN program experience including architecture, vendor selection, deployment, and lifecycle support. Extensive knowledge of LAN/WLAN across diverse OEMs (Cisco, Aruba, Meraki, Fortinet). Proven experience with: SD-WAN technologies (Cisco Viptela, Silver Peak, Meraki SD-WAN) Cloud security solutions (Zscaler, Prisma Access, Netskope) DDI (Infoblox, BlueCat) PAM (CyberArk, BeyondTrust) ITSM/CMDB (ServiceNow) Familiarity with enterprise VoIP, SIP, unified communications (Teams, Webex, Zoom). Experience with scripting/automation (Python, Ansible) and API integrations. PMP, PgMP, or PRINCE2 certified; ITIL and/or Agile certifications preferred. Key Competencies: Strong strategic thinking with ability to align network transformation with business needs. Deep understanding of WAN/LAN architectures in hybrid cloud and distributed enterprise environments. Excellent stakeholder engagement and communication skills, including executive presentations. High proficiency in project governance, risk management, and vendor negotiations. Ability to manage cross-cultural teams and coordinate across multiple time zones. Travel Requirements: Occasional international and domestic travel required (<20%), depending on program phase. Show more Show less

Designation : Sr. Manager – Compliance Location: Mumbai (Powai) Educational Qualification : qualified CS (ICSI), LLB from Reputed College, Bachelor with 75% min Specialization: Compliance ROC, IRDAI compliance added advantage Management Level Roles And Responsibilities Handle all Secretarial Standards(SS), ROC, IRDAI& SEBI Compliances any other compliances on a timely & accurate manner. Drafting & vetting of all Vendor, Insurance, Leave & License and other agreements & ensuring all important terms are stipulated so as to protect our interests & in compliance to law. Registration & monitoring of Trademarks, Copyright opposition of Patents etc. under correct clauses in. Maintenance of all in-house records physical and/ or digital manner such as Statutory Registers, compliance documents, trackers, agreements, minutes / notices etc. Regular updation of in-house compliance software Maintenance of compliance calendar & periodically publishing the status of same. Responsible for all compliance of the company & should stay updated with latest developments, Communicate new circulars and interpretation of same to all stakeholders Present monthly detailed review of all aspect of compliance. Relevant Experience Preferably worked in compliance department of insurance broking or insurance company. No of years of experience : Minimum 8-10 years Technical Competencies Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx Proficiency in excel is an essential requirement. Behavioral competencies Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill. Skills: drafting agreements,copyright management,legal documentation,compliance calendar management,excel,drafting,sebi compliances,leave & license agreements,compliance roc,trademark registration,maintenance,statutory registers management,sebi compliance,copyright registration,registration and monitoring of trademarks,vendor agreement drafting,vendor agreements,insurance agreements,patent opposition,microsoft outlook,insurance agreement drafting,compliance software maintenance,compliance software management,secretarial standards,excel proficiency,drafting and vetting agreements,project management,sebi,contract drafting,irdai compliance,trademarks registration,irdai,powerpoint,copyrights,maintenance of statutory registers,compliance software,microsoft powerpoint,compliance,statutory registers,trademarks,copyright opposition,microsoft word,copyright,microsoft excel,statutory registers maintenance,insurance,vetting agreements,roc,webex Show more Show less

Job Opportunity: IT Support Team Lead Location: Hyderabad Telangana India Employment Type: Full-Time Experience: 6-8 years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a highly motivated and technically skilled IT Support Team Lead to oversee and support our IT operations. The ideal candidate will have solid hands-on experience in Desktop Support, AV/VC technologies, Server Administration, and Networking, and a strong background in managing and mentoring technical teams. This role demands a self-starter who is results-driven, detail-oriented, and thrives in dynamic environments. You will be the go-to person for technical escalations, while also leading a team to deliver consistent and high-quality IT services Key Responsibilities: Lead the IT support team, providing technical guidance and day-to-day direction to ensure service quality and efficiency. Deliver end-to-end support for desktop/laptop environments, including hardware setup, software installations, troubleshooting, and peripheral management. Oversee and support Audio/Visual and Video Conferencing systems for internal and external meetings. Handle server-related tasks including setup, configuration, routine maintenance, patching, and troubleshooting for Windows/Linux servers, Active Directory, and file/print servers. Provide Level 2/3 support for network infrastructure, including routers, switches, firewalls, and load balancers. Ensure smooth operation and security of networking protocols (TCP/IP, DNS, DHCP, VPN, OSPF, BGP). Perform physical and logical network layer support for LAN/WAN environments and wireless access points. Coordinate smart hands support for both network and server infrastructure across local and remote sites. Manage onboarding processes: preparing IT assets, provisioning user accounts, and configuring access to necessary tools and systems. Collaborate with other departments and vendors on system upgrades, migrations, and technical projects. Document all procedures, network diagrams, and incident reports for knowledge base and compliance Required Qualifications: Proven expertise in: Desktop support (Windows, macOS, productivity apps) AV/VC platforms (Zoom, Teams, Webex) Server administration (Windows Server, AD, Group Policy, file/print services) Networking (TCP/IP, DNS, DHCP, VPNs, OSPF, BGP) Hands-on experience with L2/L3 networking devices (Cisco, Fortinet, Palo Alto, etc.) Strong understanding of firewalls, load balancers, and wireless networks. Excellent problem-solving skills and a strong customer service mindset. Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira, Zendesk). Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to GaganPreet.Kour@avasotech.com or Taleads@avasotech.com. AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Support Manager Location: Pune, India Model of Work: Hybrid About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. What You Will Do: Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents Participate in the configuration, enhancement, and testing phases associated with software changes Implement and support of master data management solutions Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions Ensure proper documentation of assigned incidents, including internal and external communications Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility Ability to work effectively with global cross-functional teams Responsible for periodic after hours on call support for critical issues Ensure successful completion of personal and team deliverables Mentoring and coaching junior team members Other duties as assigned What To Bring: Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent 5+ year(s) of working experience in delivering solution support or solution implementation is required for this position Expert technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications Expert understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell Expert understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage Expert knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus Expert knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements Expert experience in Microsoft Office products Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply Expert proficiency in writing and verbal communication to stakeholders in English Strong interpersonal skills A sense of urgency about solving problems and attaining favorable results Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations A team player and enjoy working in a multi-cultural environment Additional Details Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement :At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Show more Show less

Designation : Sr. Manager – Compliance Location: Mumbai (Powai) Educational Qualification : qualified CS (ICSI), LLB from Reputed College, Bachelor with 75% min Specialization: Compliance ROC, IRDAI compliance added advantage Management Level Roles And Responsibilities Handle all Secretarial Standards(SS), ROC, IRDAI& SEBI Compliances any other compliances on a timely & accurate manner. Drafting & vetting of all Vendor, Insurance, Leave & License and other agreements & ensuring all important terms are stipulated so as to protect our interests & in compliance to law. Registration & monitoring of Trademarks, Copyright opposition of Patents etc. under correct clauses in. Maintenance of all in-house records physical and/ or digital manner such as Statutory Registers, compliance documents, trackers, agreements, minutes / notices etc. Regular updation of in-house compliance software Maintenance of compliance calendar & periodically publishing the status of same. Responsible for all compliance of the company & should stay updated with latest developments, Communicate new circulars and interpretation of same to all stakeholders Present monthly detailed review of all aspect of compliance. Relevant Experience Preferably worked in compliance department of insurance broking or insurance company. No of years of experience : Minimum 8-10 years Technical Competencies Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx Proficiency in excel is an essential requirement. Behavioral competencies Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill. Skills: statutory registers maintenance,secretarial standards,insurance agreement drafting,vetting agreements,roc,statutory registers,trademarks,maintenance of statutory registers,sebi compliance,compliance software management,microsoft powerpoint,drafting and vetting agreements,powerpoint,microsoft word,insurance,legal documentation,trademarks registration,microsoft excel,project management,copyright management,insurance agreements,webex,microsoft outlook,sebi,compliance calendar management,compliance software,patent opposition,drafting,compliance,sebi compliances,copyright registration,excel proficiency,compliance software maintenance,excel,copyright opposition,drafting agreements,statutory registers management,leave & license agreements,compliance roc,trademark registration,irdai compliance,irdai,copyright,registration and monitoring of trademarks,maintenance,vendor agreement drafting,vendor agreements,copyrights Show more Show less

About us: EMONICS LLC connects you with the right talent at the right time. We assist our clients in reinventing. innovation, optimizing operations, and reshaping perceptions so they can remain at the forefront in our rapidly changing world. By working with these collective goals in mind, we're making a difference in people's lives. Roles and Responsibilities: • Handled Healthcare Staffing Contracts Travel assignments for the Nurses. • In Healthcare worked on different profiles like CNA, LPN, Pharmacist, Nursing Assistant and RNs (Med-Surg, ICU, PCU, TELE) • Good hands experience in full cycle recruiting various kinds of technical and nontechnical profiles for contract. • and fulltime roles. • Worked extensively with MS Office tools like Word, Excel, Outlook, and Google Docs • Good experience in working on Job boards like Indeed, Monster, Career builder other social networks like • LinkedIn, Social Talent, Google search strings and referrals • Worked on ATS like Job Diva, Ciepal • Worked on Alite positions. • Technical Skills: • Full cycle recruiting Interviewing i.e. Sourcing / Interviewing / Profile selection/ Follow up / Referrals • Boolean search ad keyword Strings • Self-Starter • Multitasking • Attention to detail. • Detailed oriented. • Well organized • Good time management skills • Leadership • Training • Recruiting Tools • Job Boards: Career Builder Indeed, Monster and Social Recruiting i.e., LinkedIn, • Facebook, Google and Referrals • Applicant Tracking system (ATS): Job Diva, Ciepal • Virtual Meeting tools: Zoom Meeting, Webex meet, Microsoft Teams, Slack and Skype Desired Candidate profile: • Should have experience in US Health Care hiring. • Should be comfortable for work from office. • Excellent communications • Work Hours: Night Shift (IST)-6:00PM/6:30PM to 3:30AM/4:00AM, 5 days/week (Mon to Fri). Perks and Benefits • Salary Best in Industry • Medical • Meal • Cab for Females • Recurring incentives *****************************(Noida Location, Work from home initial after some time onsite)****** Address-Work Location: Noida Sec 63 A Block, Sector 63, Noida, Uttar Pradesh 201301 Show more Show less

Job Description Company Description PeopleLink Collaboration Inc. is a Technology Partner specializing in custom-built Audio Video Conferencing & TelePresence Solutions for nearly two decades. Our award-winning, certified Make-In-India products are exported globally and are compatible with existing infrastructures while offering flexibility in upgrades and customization as per needs and budget. Our hardware AV accessories support various software video conferencing apps such as MS Teams, Zoom, Webex, and Google Meet. We provide TelePresence & Video Meeting Solutions with enhanced security features and unique licensing models that can save substantial recurring costs. PeopleLink's solutions are used worldwide in sectors like EdTech, Telemedicine, and Business Communications. Role Description This is a full-time on-site role for a Sales Manager position located in Chennai, will be responsible for developing and executing sales strategies to meet educational sector targets, managing customer relationships, and providing training and support to clients. Daily tasks include identifying potential clients, making sales calls, providing product demonstrations, and facilitating post-sales support. The role involves collaborating with the pre and post-sales support teams to ensure the smooth implementation and usage of AV solutions. Key Responsibilities: Build and maintain strong relationships with key decision-makers in colleges, universities, and other educational institutions. Identify and pursue new business opportunities in the education sector. Deliver compelling presentations and product demos tailored to the needs of academic stakeholders. Drive the complete sales cycle from lead generation and pitching to negotiation and deal closure. Achieve and exceed monthly/quarterly sales targets and KPIs. Collaborate with marketing and product teams to tailor offerings based on market feedback. Maintain accurate records of all sales activities and pipeline data in CRM systems. Represent the company at education fairs, conferences, and industry events. Requirements Minimum 12+ years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset. Requirements Bachelor's degree in Business, Marketing, or a related field. Master’s degree is a plus. Proven experience in government sales, with a focus on PSUs, defense, navy, and army sectors. Strong understanding of government procurement processes and contract management. Excellent communication and negotiation skills. Ability to navigate complex organizational structures and build relationships at various levels within government entities. Show more Show less

Job Description Company Description PeopleLink Collaboration Inc. is a Technology Partner specializing in custom-built Audio Video Conferencing & TelePresence Solutions for nearly two decades. Our award-winning, certified Make-In-India products are exported globally and are compatible with existing infrastructures while offering flexibility in upgrades and customization as per needs and budget. Our hardware AV accessories support various software video conferencing apps such as MS Teams, Zoom, Webex, and Google Meet. We provide TelePresence & Video Meeting Solutions with enhanced security features and unique licensing models that can save substantial recurring costs. PeopleLink's solutions are used worldwide in sectors like EdTech, Telemedicine, and Business Communications. Role Description This is a full-time on-site role for a Sales Manager position located in Mumbai, will be responsible for developing and executing sales strategies to meet educational sector targets, managing customer relationships, and providing training and support to clients. Daily tasks include identifying potential clients, making sales calls, providing product demonstrations, and facilitating post-sales support. The role involves collaborating with the pre and post-sales support teams to ensure the smooth implementation and usage of AV solutions. Key Responsibilities: Build and maintain strong relationships with key decision-makers in colleges, universities, and other educational institutions. Identify and pursue new business opportunities in the education sector. Deliver compelling presentations and product demos tailored to the needs of academic stakeholders. Drive the complete sales cycle from lead generation and pitching to negotiation and deal closure. Achieve and exceed monthly/quarterly sales targets and KPIs. Collaborate with marketing and product teams to tailor offerings based on market feedback. Maintain accurate records of all sales activities and pipeline data in CRM systems. Represent the company at education fairs, conferences, and industry events. Requirements Minimum 12+ years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset. Requirements Minimum 12 +years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset. Show more Show less

Job Description Company Description PeopleLink Collaboration Inc. is a Technology Partner specializing in custom-built Audio Video Conferencing & TelePresence Solutions for nearly two decades. Our award-winning, certified Make-In-India products are exported globally and are compatible with existing infrastructures while offering flexibility in upgrades and customization as per needs and budget. Our hardware AV accessories support various software video conferencing apps such as MS Teams, Zoom, Webex, and Google Meet. We provide TelePresence & Video Meeting Solutions with enhanced security features and unique licensing models that can save substantial recurring costs. PeopleLink's solutions are used worldwide in sectors like EdTech, Telemedicine, and Business Communications. Role Description This is a full-time on-site role for a Sales Manager position located in New Delhi, will be responsible for developing and executing sales strategies to meet educational sector targets, managing customer relationships, and providing training and support to clients. Daily tasks include identifying potential clients, making sales calls, providing product demonstrations, and facilitating post-sales support. The role involves collaborating with the pre and post-sales support teams to ensure the smooth implementation and usage of AV solutions. Key Responsibilities: Build and maintain strong relationships with key decision-makers in colleges, universities, and other educational institutions. Identify and pursue new business opportunities in the education sector. Deliver compelling presentations and product demos tailored to the needs of academic stakeholders. Drive the complete sales cycle from lead generation and pitching to negotiation and deal closure. Achieve and exceed monthly/quarterly sales targets and KPIs. Collaborate with marketing and product teams to tailor offerings based on market feedback. Maintain accurate records of all sales activities and pipeline data in CRM systems. Represent the company at education fairs, conferences, and industry events. Requirements Minimum 12+ years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset. Requirements Minimum 12 +years of experience in B2B sales, preferably in the education sector. Strong network and existing connections within the college/university ecosystem. Excellent negotiation, communication, and interpersonal skills. Proven ability to close deals independently and consistently. Willingness to travel frequently for client meetings and campus visits. Self-motivated with a results-oriented mindset. Show more Show less

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Who we are: This position is with Cisco’s Webex Technical Support team. Webex provides leading cloud communications platforms that enable enterprises to automate customer interactions and deliver seamless experiences across 10+ channels. Our vision is to help organizations accept mobile technologies so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence. You will be joining a young start-up-like team building a multichannel customer engagement platform to support thousands of business customers and manage millions of customer communications every day. It is the perfect time for you to join our team, build a scalable platform with traditional and new channels like SMS, WhatsApp, RCS, and email, to take on significant responsibilities and make a direct contribution to the business growth. Who You Are The ideal candidate should have meaningful technical proficiency with a minimum of 3 years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, scripting (Python), database administration, and various DevOps tools and technologies, along with a strong understanding of Kubernetes and containerized applications. Experience with providing technical support and troubleshooting for cloud-based infrastructures in AWS and Azure environments. Hands-on management and maintenance of Linux servers and applications, ensuring their reliability, security, and performance. Knowledge in developing and maintaining scripts in Python to automate tasks and streamline processes. Experience handling MySQL and MongoDB databases, encompassing querying, analysis, and optimizing performance. Expertise in applying the ELK stack (Elasticsearch, Logstash, Kibana) for log management, analysis, and visualization. Proficiency in maintaining Kafka messaging services for real-time data processing and stream processing. Hands-on configuration and fix of messaging and networking protocols, including DNS, SMTP, SMPP, and others as needed. Collaboration with development teams to integrate applications and streamline code management using tools like Jenkins and GitHub. Proficiency in Kubernetes, including administration, deployment, troubleshooting, security best practices, and monitoring and logging tools like Prometheus, Grafana, and Fluentd. Providing additional support and expertise on SMS, RCS, and MMS channel protocols as needed. Note: Requirement to work in rotational shifts to ensure comprehensive support coverage. What You'll Do: As a Technical Support Engineer, your role will focus on maintaining existing IT systems, applications, and software, requiring proactive problem-solving abilities, excellent communication and interpersonal skills, and a commitment to delivering exceptional technical support to our clients. Responsible for the day-to-day maintenance of application systems in operation, including identifying and resolving application issues and addressing customer concerns, with the primary aim of ensuring seamless operation of the application or platform. Conduct root cause analysis for technical issues, communicate findings to management, and manage client relationships in collaboration with Infrastructure/Service Support team members. Leverage expertise in cloud technologies, particularly AWS and Azure, to optimize system performance, scalability, and reliability. Deploy regular code updates across all environments (Dev/QA/Staging) ensuring smooth transition and minimal downtime. Understand client business needs and prioritize tasks accordingly to meet business objectives. Diagnose problems, issues, and defects, and effectively communicate with customers to guide them through setup and usage of platform features and APIs. Delegate issues to downstream teams for deeper investigation when necessary, and coordinate with development teams to seek and devise solutions. Maintain documentation and playbooks related to support and system operations to ensure knowledge sharing and continuity. Coach and mentor less experienced team members, acting as a domain specialist to share knowledge and best practices. Work in a Change Management and Ticketing environment (e.g., JIRA, ServiceNow) to efficiently manage tasks and track progress. Proactively identify improvements as part of business as usual (BAU) work to address recurring issues, close monitoring gaps, and automate or reduce manual work. Demonstrated ability to collaborate effectively with cross-functional teams, including IT, SRE, and DevOps, to achieve common objectives and ensure seamless platform management and operations. Maintain a strong commitment to continuous learning and staying updated with emerging technologies and industry trends. Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We accept digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Show more Show less

Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance. Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders. Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualifications 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in Korean and English is mandatory. Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred. Preferred Qualifications Experience in the social media technology universe and familiarity with social media management software. Relevant certifications in project management or software implementation are advantageous. Show more Show less

Hi, One of my direct client is looking for Uipath - Automation in Bangalore / Hyderabad. If you are interested, please share me your updated resume. Job Title Uipath - Automation Location Bangalore/ Hyderabad Expertise in UiPath with 4+ years of experience in RPA tools . Highlight Risk and Issues throughout the project life cycle to the respective Project Manager. Knowledge of Orchestrator & Test Manager is mandatory. Experience in Test cases automation and process automation. Work closely with design team to identify project requirements and understand documents like SDD, TDD. Ensure timely completion of assigned tasks as per the Project Plan. Design, code, test, and document. Coordinate with Testing / Quality Engineering teams to ensure proper testing is performed. Understand the business needs of the client and convert them into automated process, supporting both to the functional and the technical part of the requirements. Designing automated process solutions in accordance with the standard RPA design principles and conventions Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required. Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process 3rd Party integration(WebEx,qTest etc.,) with UiPath knowledge is an added advantage.

Connect2Clinic, an exceptional digital initiative pioneered by Alkem Labs, is dedicated to transforming the management of healthcare practices. As a subsidiary of Alkem Labs, our unwavering goal is to carry forward the company's rich tradition of excellence and unwavering dedication to healthcare.This cutting-edge platform is an AI-driven, comprehensive solution that not only streamlines and elevates the patient experience but also empowers healthcare providers with state-of-the-art tools and technologies.Websitehttps://connect2clinic.com/ Essential Duties and Responsibilities: - Implementing and executing strategic marketing plans to drive brand awareness, customer acquisition, and revenue growth- Drive offline, online marketing campaigns for doctor activation- Develop and oversee marketing campaigns across various channels, including digital, social media, and traditional platforms- Define and manage strategic goals and deliverables for our offline, online channels and track implementation success which includes the creation of content to drive awareness and traffic on C2C- Liaise with content team to develop case studies, webinars, online and offline presentations, tradeshows, blog posts, paid ads- Create and review overall style guides, branding and identity.- Engage with external vendors and internal team to ensure timely support This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.