483 Webex Jobs - Page 15

Job Description « Back to Page Apply Now Request No: RA-0525-3490 DESIGNATION: Customer Support Engineer L1 DESCRIPTION: Responsibilities Technical Support Engineer L1 to provide enterprise-level assistance to the endusers. he will be able to diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers. Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. He will use email and telephony to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, He will contact clients via phone and/or provide clear, written instructions and technical manuals. KRA: Address users' tickets regarding hardware, software, and networking. Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. Maintains and administers computer networks and related computing environments. Has Hands-on experience in networking, routing, and switching. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Manage file servers and printer servers. Manage hardware and software assets. Ability to create accurate network diagrams and documentation for designing and planning network communication systems. Handling Outlook and mailbox-related issues. Assist users in connecting to video conferencing applications such as Zoom, Webex, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Conduct remote troubleshooting. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? Reporting to the Technical Support Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables Your deliverables as a Associate Technical Engineer will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported Validate defects thoroughly by ensuring that the described scenarios are fixed Build and provide simple scripts with the assistance of senior colleagues when necessary Write technical specifications and best practices documentation Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience University degree in Computer Science, Mathematics, Business IT or related major Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java/ C# Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus Excellent written and verbal communication in English Analytical abilities, attention to detail, stability, responsibility as well as customer focus Ability to work independently as well as part of a customer facing team Benefits We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Show more Show less

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Will lead product R&D Change Controls and analytical activities (V&V) in order to execute global, cross-functional projects pertaining to polymeric materials Will lead the Change Control m Will utilize their expertise in polymers and polymeric composites, evaluation of material properties to carry out root cause analyses for observed field or manufacturing issues Will develop materials and mechanical testing and verification test protocols, evaluate test cases and create test reports will organize and present technical work and deliverables to the global project team(s) in a well-planned manner with a clear logical flow Will perform project management which will typically include managing change controls –using Baxter’s in-house quality systems like TW8, TcU Will have to study and understand chemical analysis data such as, FTIR, NMR, ICP-OES methods etc., along with an interpretation of results from mechanical testing of materials, such as, tensile testing Will leverage their own expertise as well as inputs from others to identify and resolve critical issues Will perform troubleshooting and problem-solving efforts related to material aspects of the products associated with field performance and manufacturing Will provide project management with an ability to drive materials and V&V tests in a timely manner across a number of global, cross-functional projects Qualifications Masters’ degree in Polymer Science/Engineering or related fields with 7+ years’ industrial work experience or Ph.D. in Polymer science/Engineering or related fields with 4+ years of industrial work experience. Demonstrated industrial experience in working with polymeric materials and polymer composites – especially in the areas of design, testing (material behavior and component-level validation) and RCAs Clear and effective communication (written, oral) and presentation skills. Good stakeholder management (local and global) A proven track record of effectiveness in a fast-paced environment. Proven ability to create results within budget, timeline, and product/project deliverables Skills Excellent English verbal and written communication skills. Proficient with polymeric materials’ testing methodologies, such as, DSC, FTIR, GC-MS, HPLC, tensile testing etc. Self-directed, resourceful, and able to work on multiple projects and priorities. Strong organization, attention to detail, and documentation skills. Very adept at grasping and solving complex problems using root-cause analysis techniques. Ability to objectively identify technical solutions and make sound decisions. Solid computer skills: email, documentation and collaboration tools: e.g. WebEx, Teams, Microsoft Office products, etc. Hands on experience in polymeric material’s testing and/or CAD/FE packages for design & analysis of polymer components is an added advantage Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic. Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Show more Show less

Requisition ID: 94043 Job Category: Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description Job Overview Milestone is seeking an experienced and detail-oriented Project Manager II to support cross-functional project execution within our development and operations pipeline. This individual will coordinate timelines, budgets, resources, and deliverables across a variety of functional teams to ensure projects are delivered on time and in alignment with regulatory and business objectives. Project Planning & Execution: Develop and maintain detailed project plans, Gantt charts, and timelines across R&D, clinical development, regulatory, and manufacturing activities. Cross-functional Collaboration: Coordinate with stakeholders from a variety of teams to support milestone delivery and operational readiness. Meeting Facilitation: Lead team meetings, prepare agendas, track action items, and ensure follow-up on decisions and deliverables. Monitoring & Reporting: Track project performance, timelines, risks, and issues. Provide regular updates, reports, and dashboards to functional leaders and project sponsors. Budget and Resource Management: Assist with tracking project budgets, forecasts, and resource allocations, escalating variances or concerns to leadership. Compliance & Documentation: Ensure project activities adhere to internal SOPs, GxP requirements, and documentation standards, particularly in clinical and regulatory settings. Qualifications Bachelor’s degree in life sciences, business, engineering, or a related field (Master’s degree preferred). Proficiency in project management tools such as MS Project, Smartsheet, or similar platforms. 8+ years of IT project management experience, with demonstrated success managing complex, multi-phase initiatives. Strong hands-on experience with JIRA for Agile project management and ServiceNow for ITSM-related workflows. Proven ability to lead cross-functional teams in large, global organizations with multi-time-zone collaboration. Pharmaceutical industry experience preferred, especially projects involving regulatory compliance, clinical systems, or GxP environments. Experience managing software development, system integrations, or infrastructure deployments. Preferred Experience Pharma, medical devices, healthcare, or related experience Familiarity with GxP and global regulatory compliance standards. Exposure to Agile, Lean, or Six Sigma methodologies. PMP certification or equivalent is a plus. MS Office 365 (Excel, Powerpoint, Sharepoint, Teams, Word) OneNote Smartsheets MS Project Jira Confluence Sharepoint Webex Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance. Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders. Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualification: 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred. A bachelor’s or master’s degree in engineering/design or a related field. Relevant certifications in project management or software implementation are advantageous. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

8-10+ years of Hands-on experience in Cisco Call Manager, CUBE, Voice gateways & Unity Connection, Session Manager Edition Hands on experience with Webex calling and Webex Contact Centre Hands on experience in design & implementation of Voice infrastructure Hands on experience of Session Border Controllers - AudioCodes, Ribbon/PSX, Oracle Hands on experience in design & implementation of SBC’s Expert understanding of SIP Hands-on experience on Cisco C series and B series server along with Esxi 5.x, 6.x, 7.x Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. Have clear understanding about UCCX historical & online reporting. Understanding of Microsoft Teams Enterprise Voice Good to have hands on experience with MS Teams Certifications : CCIE MS Teams Ribbon/AudioCodes/ Oracle ACME KEY TECHNOLOGIES : CUCM, Cisco Unity Connection, CUBE Microsoft Teams Enterprise Voice Session Border Controllers AudioCodes, Sonus/Ribbon, Oracle SIP, ISDN SIP Troubleshooting Basic understanding on Network LAN/WAN, routing and switching. ADDITIONAL SKILLS : Good Communication Skills Provide a single point of contact for the reporting and tracking of network voice Problems Ability to handle multiple stake holders Being responsible and taking accountability of projects assigned Show more Show less

Overview Experience - 3-6 Years Location - Hyderabad / Bangalore / Gurugram / Mumbai / Chennai / Coimbatore Shift - 6:30 PM - 3:30 AM (IST) About Role - We have an exciting role of an Executive Assistant to support Omnicom agencies. This role will require to anticipate and solve problems before they occur, with tact and diplomacy. This role would be responsible to handle sensitive and confidential information. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Connect with other support staff to ensure executive calendars are planned, aligned, and free of conflicts, work with respective executive if there is any conflict. Ensure executive has time to complete necessary prep work for meetings, and assist in material development as needed Manage high volume travel arrangements (travel 2-3 days a week, multiple cities, several meetings per trip) Create role best practices like having a list of car services per city and stakeholder contacts Provide occasional travel support including but not limited to purchasing/changing airfare, hotel accommodations, and car service Set up conference calls and video conferences, reserve appropriate conference rooms, and order meals and beverages, as necessary Work with executive to ensure pressing tasks are handled in a timely manner, and assist where possible Follow up with executive on a regular basis to evaluate status of to-do list and add new items Submit executive’s expenses in a timely manner Book domestic and international travel for executive Provide travel guidance and planning assistance for flights, hotels, and cars Work on projects of interest (i.e., Divers\Team, Culture Club, etc.) or projects that are beneficial to the company, as assigned by executive Dealing with ambiguity, interpersonal skills, and results-driven preferred Qualifications Masters/Bachelor’s degree with at least 4 years of administrative experience at the mid to senior management level. Excellent interpersonal communication (verbal and written) skills, with the ability to effectively work with employees and external clients at all levels The ability to multitask while maintaining a high level of organizational skills Excellent follow-up and follow-through skills Must be able to handle sensitive and confidential information with a high degree of discretion Advanced knowledge of Microsoft Office suite Knowledge of the various video conferencing platforms (i.e., Zoom, Webex, Teams, etc) Show more Show less

Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Testing In-depth testing hands-on knowledge of sell-service(IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICE CXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Hands-on Testing configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Develop and execute test plans, test cases, and test scripts for cloud contact center applications Conduct functional, regression, performance, and security testing. Collaborate with developers, product managers, and other stakeholders to understand requirements and define testing strategies. Identify, document, and track defects using a bug tracking system. Perform API testing and integration testing of third-party services. Hands-on proficiency with testing tools say Cyara, Hammer etc Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test Proficient in Bug Tracking tool(JIRA) High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Summary Description Summary of This Role Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience. What Part Will You Play? Assists with UX Strategy by providing an understanding of vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. Performs appropriate research method needed which could include usability testing, basic audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups, performs the research, analyses the results. Assists with the definition of the patterns, navigation, structure and hierarchy by creating user stories and scenarios, basic process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams. Assists with the design of the user experience through participating in the design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, assisting with user design patterns and style guides. Works towards ensuring design is in line with accessibility guidelines to ensure compliance. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions Preferred Qualifications Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions within the Financial Industry CUA What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Figma, Balsamiq, Axure, Omnigraffle), and other design tools (Adobe Creative Suite) Programming Languages - CSS3, HTML5, responsive design. Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Meet the Team We are a dedicated team of engineers with deep technical expertise in Service provider technologies and Cisco's products. Our primary role is to deliver best in class technical support to our premium customers. We are responsible for helping Customers to restore network downtime, providing recommendations to resolve issues, and addressing queries related to Cisco products. Additionally, we offer best practice recommendations to enhance their operations. Your Impact In this role, you will work with Cisco's CService Provider customers and collaborate with various teams, including Customer Expeirnece, product engineering, and the Sales. Our collaboration aims to improve overall experience of customers with Cisco’s Product and Services. Furthermore, you will work with the global Support team to ensure a seamless experience for our customers. Resolve customer issues remotely via email, phone, or collaboration tools such as Cisco Webex. Use Cisco labs to replicate customer-reported issues and test software fixes provided by the engineering team. Work effectively with Cisco engineering teams to resolve product-related issues and submit serviceability enhancements based on customer feedback and technical insights. Create and document troubleshooting procedures for new and common problems to assist junior engineers and enhance team knowledge Collaborate with technical leaders to support efforts in automation and innovation within the team. Minimum Qualifications : Bachelor's degree in a Engineering (Computer Science or Information Technology preferred). A minimum of 8 years of related industry experience, with at least 4 years of experience working with Cisco routing products such as ASR 9000, NCS 5000, and NCS 540. CCIE/CCNP certification or an industry equivalent is preferred, demonstrating advanced expertise and technical skills in networking. Requires knowledge of Cisco routing products and proficiency with their command line interface (CLI). Possesses working knowledge of Python scripting and automation. Basic understanding of AI tools. Preferred Qualifications : Possesses a solid understanding of IP networking concepts, including IPv4, IPv6, Multicast, ARP, QoS, and device-level security. Experienced with service provider technologies such as routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN,Segment-Routing and IPv6 routing. Possesses working knowledge of software programmability, automation, orchestration, and/or virtualization. Candidates with prior Technical Assistance Center (TAC) experience from a product-based company are preferred. Excellent written, verbal, interpersonal, and presentation skills, with a developing ability to function effectively in ambiguous circumstances. #WeAreCisco ( This is the Standard and cannot be changed ) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Job Title: Technical Event Manager Job Summary: We are seeking a Technical Event Manager to oversee the planning, execution, and technical management of events, ensuring seamless delivery of virtual, hybrid, and in-person experiences. The ideal candidate will have expertise in event technology, AV systems, and digital event platforms, along with strong project management and vendor coordination skills. Key Responsibilities: Event Planning & Execution: ● Plan and execute technical aspects of events, including AV setup, live streaming, and virtual event platforms. ● Collaborate with event planners, vendors, and technical teams to ensure smooth event operations. ● Oversee pre-event testing, setup, and troubleshooting of all technical equipment. Technology & Equipment Management: ● Manage AV equipment, sound systems, lighting, and digital event tools. ● Ensure proper functioning of live streaming, recording, and broadcasting systems. ● Coordinate with IT and production teams for seamless event execution. Vendor & Stakeholder Coordination: ● Work closely with vendors, production teams, and venue staff to meet technical requirements. ● Negotiate contracts for AV rentals, event platforms, and technical support services. ● Ensure all stakeholders are aligned on event technology needs. Onsite & Remote Event Support: ● Provide hands-on support during events, managing technical troubleshooting and quick resolutions. ● Ensure quality control for audio, video, and live event production. ● Monitor event engagement and resolve any technical issues in real-time. Post-Event Analysis & Reporting: ● Conduct post-event technical reviews to identify areas for improvement. ● Provide reports on system performance, attendee engagement, and event analytics. ● Stay updated on emerging event technologies and recommend upgrades for future events. Required Skills & Qualifications: ● Bachelor’s degree in Event Management, IT, or a related field. ● 3-5 years of experience in technical event management, AV production, or digital events. ● Strong knowledge of AV equipment, live streaming tools, and event platforms (Zoom, Webex, Microsoft Teams, Hopin, etc.). ● Proficiency in troubleshooting hardware and software issues in real-time. ● Excellent project management, organizational, and multitasking skills. ● Strong communication and team collaboration abilities. ● Experience with hybrid and virtual events is a plus. Preferred Qualifications: ● Certifications in AV technology, live streaming, or event production. ● Experience working in corporate events, tech conferences, or large-scale webinars. ● Knowledge of event analytics and reporting tools. Job Type: Full-time Pay: Up to ₹80,000.00 per month Schedule: Day shift Application Question(s): How much experience do you have in technical event management? What is your current CTC? What is your expected CTC? Are you OK to join at Gandhinagar location? Do you have experince with managing online events/webinars? Work Location: In person

Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate 1+ years of relevant experience. Management Skills  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Certification  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

The Role We are looking for a skilled Technical Support Engineer to join our team. The ideal candidate will have technical expertise, problem-solving skills, and a solid background in providing support across systems, networking, and video conferencing technologies. Will be responsible for troubleshooting, resolving technical issues, and providing excellent customer support to internal teams and external clients. Responsibilities: Provide technical support for a wide range of systems, applications, and hardware. Troubleshoot and resolve complex technical issues related to operating systems, software, hardware, and network connectivity. Manage and support video conferencing systems (Zoom, Microsoft Teams, Webex, etc.), ensuring optimal performance and user experience. Offer system administration support, including installation, configuration, and maintenance of operating systems, servers, and workstations. Troubleshoot and diagnose network issues, including connectivity, LAN/WAN configurations, and VPN support. Collaborate with cross-functional teams to ensure seamless system integration and workflow. Assist in configuring, managing, and maintaining internal communication systems, including video conferencing solutions. Provide remote support and on-site assistance when needed for system installations, upgrades, and repairs. Document and maintain records of troubleshooting steps, resolutions, and system configurations. Provide training and guidance to users regarding best practices for hardware, software, and video conferencing tools. Work closely with vendors and service providers to resolve escalated issues and maintain optimal system performance. Ensure that all systems and services are compliant with company policies, security standards, and regulatory requirements.

The Role We are looking for a Technical Support Assistant to join our team. As a Technical Support Assistant, you will assist in troubleshooting, resolving issues, and ensuring smooth technical operations for internal teams and external clients. Responsibilities: Provide technical assistance across various systems, applications, and hardware. Troubleshoot and resolve technical issues with operating systems, software, hardware, and network connectivity. Support video conferencing tools such as Zoom, Microsoft Teams, and Webex, ensuring optimal performance and seamless user experience. Assist in the installation, configuration, and maintenance of operating systems, servers, and workstations. Help troubleshoot network issues, including connectivity problems, LAN/WAN configurations, and VPN setups. Collaborate with internal teams to ensure proper system integration and enhance workflow efficiency. Provide remote support and on-site assistance for system installations, upgrades, and repairs. Document troubleshooting processes, resolutions, and system configurations for future reference. Assist in user training, offering guidance on best practices for hardware, software, and video conferencing tools. Work with vendors and service providers to help resolve technical issues and maintain system performance. Ensure that all systems and services comply with company security policies, standards, and regulatory requirements. Desirable Experience: Experience with video conferencing platforms (Zoom, MS Teams, Webex, etc.), including troubleshooting. Familiarity with system engineering tasks, including the installation, configuration, and maintenance of operating systems (Windows, Linux, macOS). Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLAN, etc. Proficient in troubleshooting network issues such as routers, switches, firewalls, and Wi-Fi setup. Strong communication skills and the ability to interact with both technical and non-technical users.

Job Title: Technical Event Manager Job Summary: We are seeking a Technical Event Manager to oversee the planning, execution, and technical management of events, ensuring seamless delivery of virtual, hybrid, and in-person experiences. The ideal candidate will have expertise in event technology, AV systems, and digital event platforms, along with strong project management and vendor coordination skills. Key Responsibilities: Event Planning & Execution: ● Plan and execute technical aspects of events, including AV setup, live streaming, and virtual event platforms. ● Collaborate with event planners, vendors, and technical teams to ensure smooth event operations. ● Oversee pre-event testing, setup, and troubleshooting of all technical equipment. Technology & Equipment Management: ● Manage AV equipment, sound systems, lighting, and digital event tools. ● Ensure proper functioning of live streaming, recording, and broadcasting systems. ● Coordinate with IT and production teams for seamless event execution. Vendor & Stakeholder Coordination: ● Work closely with vendors, production teams, and venue staff to meet technical requirements. ● Negotiate contracts for AV rentals, event platforms, and technical support services. ● Ensure all stakeholders are aligned on event technology needs. Onsite & Remote Event Support: ● Provide hands-on support during events, managing technical troubleshooting and quick resolutions. ● Ensure quality control for audio, video, and live event production. ● Monitor event engagement and resolve any technical issues in real-time. Post-Event Analysis & Reporting: ● Conduct post-event technical reviews to identify areas for improvement. ● Provide reports on system performance, attendee engagement, and event analytics. ● Stay updated on emerging event technologies and recommend upgrades for future events. Required Skills & Qualifications: ● Bachelor’s degree in Event Management, IT, or a related field. ● 3-5 years of experience in technical event management, AV production, or digital events. ● Strong knowledge of AV equipment, live streaming tools, and event platforms (Zoom, Webex, Microsoft Teams, Hopin, etc.). ● Proficiency in troubleshooting hardware and software issues in real-time. ● Excellent project management, organizational, and multitasking skills. ● Strong communication and team collaboration abilities. ● Experience with hybrid and virtual events is a plus. Preferred Qualifications: ● Certifications in AV technology, live streaming, or event production. ● Experience working in corporate events, tech conferences, or large-scale webinars. ● Knowledge of event analytics and reporting tools. Show more Show less

Mode: Hybrid Notice Period: Immediate to 30 days Location: Bangalore Note - This is majorly a designing and implementation role, not a support role. REQUIRED SKILLS : • CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources • Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. • Basic Understanding for UCS Servers and VMware Virtualisation • Consulting and Troubleshooting Skills • Understating of DNS,DHCP,TFTP,NTP and LDAP DESIRED SKILLS : • Programming skills in Java/Python • Understanding of Cisco Video Solution • Understanding of WebEx • Switching Skill About TEKsystems : A US-based $15.0 billion world leader providing services to over 6000 customers globally. . TEKsystems is a part of Allegis Group which is a $10.5 Billion US based privately held firm. One of the world’s largest privately held companies (source: Forbes) Every year we deploy over 80,000 employees across different parts of the world. Operations in North America, Europe, and Asia with over 300 offices across locations. In India, TEKsystems currently has 1000+ technical consultants employed at various Fortune 500 companies across the country. For the second consecutive year, TEKsystems was named to Fortune magazine’s “100 Best Companies to Work For” in 2014. Show more Show less

What You’ll do First thing first, you’ll work with a highly motivated team of Cisco, which is named #1 World’s Best Workplaces. Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks efficiently while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores. Cross function with different global teams Work and support Cisco’s customers for Innovative Cloud Security products –Cisco Advanced Malware Protection, Cisco Threat Grid, and SecureX. You will have the opportunity to apply your analytical skills and technical knowledge to seek product and network problems of moderate-high complexity. You will consistently deliver an extraordinary Customer Experience for Cisco Cloud Security products by resolving technical issues over the telephone, email, and remote sessions (WebEx). You will work with critical customer accounts and handle issue requests. You're happy to provide technology/product training and intellectual property material as required. You successfully apply moderate to sophisticated lab setups to recreate and solve problems You will submit complete and accurate bug reports in areas of expertise. You will be providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions. Who You’ll Work With The Cloud Security TAC team works on sophisticated issues with some of Cisco's top customers. You will work with a team dedicated to solving our customers’ most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on coordinated products, services and software platforms. You will provide 2nd/3rd level technical support for Cloud Security Product technologies. Who You Are Cisco seeks a Customer Support Engineer in Cloud Security technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with persistence and an appreciative view of the customer to hone their skills and advance their career giving customers success while working with an industry leader in networking technology. Minimum Qualifications BE or MS CS/EE/EC with 5+ years of Industry Experience Excellent Verbal and Written Communication skills Experience in resolving sophisticated technical issues in Enterprise Networks Work autonomously & independently Excellent Problem-solving and probing skills. Deep understanding of Networking and Security technology Ability to diagnose and analyze issues through debugs and logs. Desired Skills and competencies : Experience in one or more Security/Cloud Security Technologies and solutions like Firewall, VPN, AAA and Firepower, ISE, Stealthwatch, AMP for endpoints, etc Expertise in solve complex Security related issues. Expertise in fixing complex Security related issues. Experience in solutions like AMP for endpoints… Good understanding of solve and operating Linux OS Good understanding of basics of how the web works (concepts related to HTTP) and API Preferred Deep understanding of TCP/IP, Routing, and Switching Fundamentals will be preferred. Customer-facing experience is required. Good interpersonal skills and ability to convince and build a social relationship. The ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security - Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations Preferred Deep understanding of TCP/IP, Routing and Switching fundamentals will be preferred. Excellent knowledge of Cisco ASA, Firepower, ISE Customer-facing experience is mandatory. Good presentation skills and ability to convince and build a social relationship. Ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security – Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to Assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while targeting for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

· IT ADMIN JOB DISCRIPTION · Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation , office 365 · Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. · Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment · Troubleshooting network related problems with time line. (Booting issue/ CPU Error) · Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises. · Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop · Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security. · Ms. Outlook configuration, backup and restore and troubleshooting of data files. · Ticketing tools knowledge such as fresh desk and zoho desk. The reviving the update local printers and network printer installation and configuration. Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect. · Good knowledge of video conference such as zoom, Cisco WebEx, MS teams, skype for business, google meet others. · Inventory management for hardware and software. ( IT asset and applications ,license, · Should be in a position to install router / Wi-Fi router / switches /Printers / individually or on network · software license) · Bachelor’s degree or equivalent combination of education and experience · Experience working with computer hardware for installation and upgrades · Experience working with software installation/upgrading procedures · Experience working with file and system maintenance procedures · Utilizes standard corporate tools to record change and problem activities for tracking purposes Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person