About The Role : CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

Experience: 1-6 years In Audiovisual services/Project Qualification : 3 Years Diploma/ any bachelor's degree. preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Male only Location - resident of Gurgaon/South Delhi (as customer site is in Gurgaon) Travel requirement: Should be willing to travel to project sites locally in NCR and other cities as needed on short notice for 1-2 weeks Budget : 30-50kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), software updates, Basic control systems Programming, VC configuration Key Skills: - Install, configure, and maintain AV equipment, including projectors, digital displays, audio systems, digital signage, Active LED, Sound masking, PA System, and video conferencing solutions. Performed testing and troubleshooting for AV setups in corporate and educational environments. Manage inventory, procurement, and vendor coordination. Basic knowledge of IP networking, Crestron/Extron/AMX/Kramer controlling programming. Basic Knowledge of Biamp, QSC, BSS, Shure, and Xilica Audio digital signal programming. Basic knowledge of Soft Videoconferencing application setup like Microsoft Team, Zoom, Webex, and Google Meet. Diagnose and resolve AV system issues Provide end-user training on AV system operation and best practices. Document service reports, technical procedures, and system configurations. Assist in system upgrades Assist in the setup and operation of AV systems for live events and corporate meetings. Perform routine maintenance and troubleshooting for AV equipment.

To address complete Sales business in the large Enterprise of AV / Voice/ Video/ Data/ Networking/ Cyber Security/ Surveillance Products. Responsibilities: Achieve targets (revenue & margin) for defined territory/ set of accounts. Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Build strong relationships with partners- OEM, local partners, consultants. Participate in Business Plan and execute the strategy to expand customer base in the assigned Geo / Vertical. Ensure face time with customers for selling and conduct sales presentations Understanding of IT Infrastructure landscape & strong background on Networking, Collaboration, Voice, Cybersecurity & Automation. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Work with cross-functional teams for new business opportunities. Coordination with the service department for execution of sales orders • Regularly review and report on business development activities. Knows the territory very well. Required Skills and Abilities: Candidate should have 8/12-year experience on Sales (For all verticals Audio/Video/Voice/ Data/ Networking/ Cyber Security/ Surveillance) Ability to identify and build relationships with senior-level decision-makers. Ability to effectively learn technical products, services, and solutions and readily apply new knowledge required. Excellent verbal and written communication skills. Highly motivated and target driven with a proven track record in sales. Goal oriented and organized team player. Ability to travel frequently and effectively to work Qualifications: BE – ECE / DECE / BSc / B. Tech in Electronic or EC/MBA/ ; MCA/ Any Graduate

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder managementFamiliarity with the CCaaS domain,In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCEGovernance & communication skillsDeeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One.Analyze existing business processes and identify opportunities for improvement through technology.Translate business requirements into technical specifications for development teams.Create process maps, use cases, and user stories to illustrate requirements and workflows.Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals.Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs.Monitor project progress and provide regular updates to stakeholders.Stay current with industry trends and best practices related to cloud contact centers and customer experience.Ensure compliance with industry standards and best practices.Analyze test results and provide detailed reports on findings.Participate in agile ceremonies, providing input on quality assurance processesProvide effective real time demonstrations of CCaaS & AI (Bots) platformsRun and execute complete User Acceptance Test alongside testersProficient in writing user stories in JIRAHigh proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a ServiceUnderstanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analyticsWork on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)Defining Business Case

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platformsInstance creation & setupConfigurationApplication DevelopmentCCaaS integration with CRM , ITSM & other host applicationSIP TrunkingUnderstanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder managementFamiliarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting.In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilitiesGovernance & communication skillsHands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes,Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems.Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis)Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences.Analyze existing customer service processes and workflows to identify areas for AI integration and optimization.Create and maintain documentation for AI solutions, including design specifications and user guides.Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness.Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers.Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center.Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDSProvide effective real time demonstrations of CCaaS & AI (Bots) platformsHigh proficiency in defining top notch customer facing slides/presentationsGen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI.Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a ServiceUnderstanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analyticsWork on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)Defining Business Case