243 Webex Jobs - Page 10

The D. E. Shaw group is a global investment and technology development firm with more than $65 billion in investment capital as of December 1, 2024, and offices in North America, Europe, and Asia. Since our founding in 1988, our firm has earned an international reputation for successful investing based on innovation, careful risk management, and the quality and depth of our staff. We have a significant presence in the world's capital markets, investing in a wide range of companies and financial instruments in both developed and developing economies. We are looking for a Voice Engineer to join our Unified Communications team based in our offices in Hyderabad/ Bengaluru/Gurugram. The team works on designing and delivering enterprise level communication solutions for the firm and to manage the operational support, maintenance, and stability of our highly automated infrastructure. WHAT YOU'LL DO DAY-TO-DAY: In this role, you will design, implement, and manage the firm's network voice and IP telephony infrastructure. You will also lead the engineering project work and provide tier 2/3 operational support to enhance the overall configurability, observability, supportability, and reliability of the firm's enterprise unified communication environment. You are required to develop and maintain automation to support our voice and video infrastructure and assist with audio video (A/V) and conference room related projects. Additionally, you are responsible to upgrade and/or redesign existing infrastructure to improve performance and stability. Furthermore, you will mentor and guide team members, fostering a collaborative and knowledge-sharing environment. Additionally, you get to manage projects from requirements gathering through to delivery, ensuring timelines and objectives are met and collaborate with cross-functional teams to ensure cohesive and integrated communication solutions. WHO WE’RE LOOKING FOR: Basic qualifications: A Bachelor’s degree in computer science, IT Electronics and Communications or a related technical discipline, with at least 6 years of experience in the voice domain Extensive hands-on experience with voice technologies, preferably Cisco, including but not limited to Communications Manager, Unity Connection, Webex Control Hub, Expressways, Voice Gateways, Cisco Webex, and IP Phones An exceptional grasp over networking concepts such as TCP/IP, DNS, DHCP, and TFTP Proficiency with monitoring and troubleshooting tools like RTMT and Dialed Number Analyzer, and an extensive knowledge of IP telephony protocols such as SIP, H.323, MGCP, RTP, and RTCP Familiarity with scripting to support and enhance automation Excellent organizational skills and ability to manage and prioritize multiple tasks Effective verbal and written communication skills Proven experience in leading projects and mentoring team members Interested candidates can apply through our website: https://www.deshawindia.com/recruit/jobs/Adv/Link/VocEngTechComJan25 We encourage candidates with relevant experience looking to restart their careers after a break to apply for this position. Learn about Recommence, our gender-neutral return-to-work initiative. The Firm offers excellent benefits, a casual, collegial working environment, and an attractive compensation package. For further information about our recruitment process, including how applicant data will be processed, please visit https://www.deshawindia.com/careers Members of the D. E. Shaw group do not discriminate in employment matters on the basis of sex, race, colour, caste, creed, religion, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. Show more Show less

Designation : Sr. Manager – Compliance Location: Mumbai (Powai) Educational Qualification : qualified CS (ICSI), LLB from Reputed College, Bachelor with 75% min Specialization: Compliance ROC, IRDAI compliance added advantage Management Level Roles And Responsibilities Handle all Secretarial Standards(SS), ROC, IRDAI& SEBI Compliances any other compliances on a timely & accurate manner. Drafting & vetting of all Vendor, Insurance, Leave & License and other agreements & ensuring all important terms are stipulated so as to protect our interests & in compliance to law. Registration & monitoring of Trademarks, Copyright opposition of Patents etc. under correct clauses in. Maintenance of all in-house records physical and/ or digital manner such as Statutory Registers, compliance documents, trackers, agreements, minutes / notices etc. Regular updation of in-house compliance software Maintenance of compliance calendar & periodically publishing the status of same. Responsible for all compliance of the company & should stay updated with latest developments, Communicate new circulars and interpretation of same to all stakeholders Present monthly detailed review of all aspect of compliance. Relevant Experience Preferably worked in compliance department of insurance broking or insurance company. No of years of experience : Minimum 8-10 years Technical Competencies Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx Proficiency in excel is an essential requirement. Behavioral competencies Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill. Skills: copyright opposition,compliance software management,maintenance,copyright,insurance,microsoft excel,drafting,sebi compliance,compliance software maintenance,vetting agreements,statutory registers maintenance,copyright management,irdai compliance,microsoft powerpoint,microsoft word,excel proficiency,legal documentation,microsoft outlook,compliance software,insurance agreement drafting,patent opposition,compliance calendar management,drafting and vetting agreements,leave & license agreements,sebi compliances,webex,registration and monitoring of trademarks,trademarks registration,roc,vendor agreement drafting,maintenance of statutory registers,copyright registration,drafting agreements,sebi,trademark registration,statutory registers,irdai,statutory registers management,insurance agreements,powerpoint,excel,compliance roc,vendor agreements,compliance Show more Show less

About the Role: Lead Technology Specialist is responsible for the IT service delivery and operations fwith focus on maintaining the service levels, overseeing, and managing the IT infrastructure of the organization, ensuring its optimal performance, security, and reliability and IT security. Lead Technology Specialist is also responsible for new infra development in the region and liaison with other internal and external stakeholders including the leadership teams at US, Europe and India. He / she will also guide the team technically to provide complex IT solutions. The key responsibilities include: Leading and managing IT infrastructure teams: Overseeing the IT infrastructure support and work closely with the team to manage and provide solutions. Connect with the business leadership, understanding business requirements, maintain productive relationships with business, respond with agility and ensuring that the IT infrastructure meets their needs Developing, implementing and supporting network infrastructure: Aligning network infrastructure with Infosys overall business goals and objectives. Deep understanding of Zscaler: Proficient in managing Zscaler's cloud-based security solutions, including secure web gateways, zero-trust network access, and data loss prevention. Secured Network connectivity: Understanding and implementing various network connectivity models, such as VPNs, direct connect, cloud-based connectivity. Implementing and managing firewalls to protect the network from unauthorized access and malicious attacks. Expertise in SD-WAN: Implementing and managing software-defined wide area network (SD-WAN) solutions to optimize network performance and connectivity. Knowledge of network operations centers (NOCs): Overseeing the operations of NOCs, including monitoring network performance, troubleshooting issues, and coordinating incident response. Knowledge of collaboration platforms: Understanding and managing collaboration platforms, such as Microsoft Teams or Google Workspace, ensuring their integration with the network infrastructure and video conferencing devices. Management of Webex platforms and integrating them with the organization's network infrastructure and collaboration tools. Staying updated on emerging technologies: Keeping abreast of the latest trends and innovations in IT infrastructure. Show more Show less

Meet the Team The Solutions Engineering Team is a high Impact team that navigates the technological landscape and crafts solutions that address real world business needs. Th is a closely knit team of highly qualified engineers who are abreast of the newest technology innovations, work with different teams both internal and external and deliver solutions for customers. While technology may sound foremost for this team it is their positive demeanor and team work that stands out in the forefront. Your Impact You would work with the Commercial vertical in India to understand customers’ needs and provide teamwork solutions to address these needs. The following are some of your key work areas: Collaborate with the Account Executive team to develop a sales plan for the team Gain an in-depth understanding of Teamwork solutions and technology products from the Business Unit. Train internal teams (Account Managers, Solutions Engineers, top management) and external teams (partners and customers); represent Cisco at hosted events. Identify customer needs—both latent and stated—and provide efficient, cost-effective solutions. Stay informed about competitors, work on RFPs by drafting technical specs and ensuring compliance and understand legal obligations in the role. Minimum Qualifications: (Required) We are looking for a Presales Solutions Engineer with over 10+ years of customer-facing experience, ideally in collaboration technologies. Good verbal and written skills for articulating concepts, solutions, and technologies using industry terminology, particularly in Unified Communications, Webex, and UCaaS IP Telephony. Experience working alongside partners is advantageous. Proficiency in MS Office tools, whiteboarding, and communication technologies. A positive demeanor, dedication to teamwork, and the ability to meet deadlines are essential. Experience with RFPs and tender documents Preferred Qualifications: (Good to have) Degree or equivalent experience in Engineering from accredited Engineering college/University. CCNA/CCIE or equivalent WeAreCisco: #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Job designation: Pre Sales Engineer Location: Delhi NCR / Mumbai Purpose Of The Job Support the sales teams using your technical knowledge, your technical account management skills, sales ability and a strong customer-first focus. You can take and give direction. You work closely with the sales colleagues to achieve the desired targets Main Accountabilities Learn the technical details concerning the Video conferencing Products. Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents. Understand client needs and recommend appropriate AV solutions. Design AV systems, including audio, video conferencing, digital signage, and automation solutions. Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers. Assist sales teams in responding to RFPs, RFQs, and tenders. Provide technical presentations and demonstrations to clients. Work on proof-of-concept (PoC) projects to showcase solutions. Stay updated on the latest AV technologies, brands, and industry trends. Evaluate and test new AV products for feasibility and integration. Work with vendors and manufacturers for the best solutions. Work with the Barco and Partner sales teams on planning and organizing sales opportunities Manage customer relations by soliciting and logging client feedback. Gather and interpret customer requirements. Determine the best solution in collaboration with the Product management team. Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management. Attend, manage and participate in all required shows, meetings and training sessions. Required Skills & Qualifications Technical Knowledge: Proficiency in AV systems, video conferencing (Microsoft Teams Rooms, Zoom, Cisco Webex), display solutions, audio systems, and control systems ( AMX, Extron). Design Tools: Experience with AutoCAD, Visio, and other AV system design tools. Industry Certifications (Preferred): CTS, CTS-D, CTS-I, Crestron, Extron, Dante, or similar. Communication Skills: Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: Strong analytical skills for designing and troubleshooting AV solutions. Experience: 5-10 years in AV pre-sales, system design, or a related field in AV organisation or AV System integrators D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission. Read here how we do this Show more Show less

Job Title: Senior CUCM Engineer (8+ Years Experience) Job Overview: We are seeking a highly skilled and experienced Senior CUCM Engineer with over 8 years of experience in designing, implementing, and maintaining Cisco Unified Communications Manager (CUCM) solutions. This role requires a deep understanding of CUCM environments, VoIP technologies, call routing, and system integration. The ideal candidate will have a strong track record of troubleshooting complex issues, optimizing performance, and providing technical leadership in a large-scale enterprise environment. Key Responsibilities: Design, implement, and maintain Cisco Unified Communications Manager (CUCM) and related voice systems. Configure and manage VoIP solutions, including call routing, dial plans, and device management. Oversee CUCM system updates, patches, and upgrades. Troubleshoot and resolve issues related to voice, video, and messaging systems. Provide technical leadership and mentoring to junior engineers and support teams. Collaborate with other IT teams to integrate CUCM with other enterprise systems such as Active Directory, Exchange, and CRM platforms. Ensure high availability and disaster recovery capabilities for CUCM and other Unified Communications systems. Document system configurations, procedures, and network topologies. Analyze and optimize the performance of the CUCM environment. Provide expert-level support for troubleshooting complex network issues involving voice, video, and data. Required Skills and Experience: 8+ years of hands-on experience with Cisco Unified Communications Manager (CUCM), including advanced configuration, troubleshooting, and support. Strong knowledge of VoIP technologies and protocols (SIP, H.323, MGCP, RTP). Experience with Cisco IP Phones, gateways, and other voice/video devices. In-depth knowledge of CUCM administration, including call routing, dial plans, call processing, and QoS (Quality of Service). Familiarity with Cisco Unity Connection, Cisco Emergency Responder (CER), and other Cisco UC applications. Proficiency in integrating CUCM with other communication platforms (email, voicemail, instant messaging, etc.). Strong troubleshooting skills in a multi-site and multi-vendor environment. CCNA Collaboration or CCNP Collaboration certification is preferred. Excellent communication and problem-solving skills. Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience with Cisco WebEx and other collaboration tools. Familiarity with Cisco Expressway and Jabber solutions.

Power BI Dashboard Development Power Automate /Power Apps with various integration experience ADO, JIRA, Cloud platforms Desired skills* Technical expertise with PBI and Power Automate, Strong communication skills Requirements gathering MS-Excel, JIRA, Azure DevOps Domain* PMO

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP).Experience in migration phones from CUCM, to Webex phones.Hands on experience in Cisco jabberExperience in managing 3rd party phones in CUCM and WebexWork with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis.Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance.Integrate video conference devices. Primary Skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP).Experience in migration phones from CUCM, to Webex phones.Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About Company:Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. About the Job:We are looking for a Senior Provisioner (Data and Voice Services) to join our team. The ideal candidate is a seasoned professional who has prior experience with successfully managing telecom Voice and Data circuit orders. Primary role is to initiate and manage the entire service delivery life cycle, to ensure timely and accurate installation of Telecommunications services. (order entry/initiation to service installation). Candidate should be passionate about developing further technical expertise and professional growth in this area of Telecommunications, and TEM.As a Senior Provisioner, you will work directly with telecom carriers/vendors and clients on a day-to-day basis to initiate quotes for new services, place new service orders and manage the entirety of the service installation process, including coordination of testing and activation of the newly installed circuits. Responsibilities:•Respond to new service requests from our client(s), for MACD (Moves/Adds/Changes/Disconnects) activity, by preparing, initiating, and managing telecom orders with Carriers/vendors, while maintaining strict SLA (Service Level Agreement) timelines.•Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between customer project managers, local contacts (LCONs) and telco Carriers/vendors, to provide timely and accurate status updates to relative parties as required.•Work closely with other project managers on large scale projects and deploymentsto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-dateto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-date and accurate information related to the service request (address, LCONs, demarc location, technical requirements) before placing orders with the Carrier/vendor.•Participate in regularly scheduled Carrier/vendor order status calls, to obtain detailed information and status regarding all orders being managed, which you will later present in both written and verbal form to our client, as required.•Coordinate with client POCs to schedule site visits, service installations, circuit turn- ups/activation and testing as required.•Communicate and escalate status and issues clearly and promptly. Follow-through communication on open carrier escalations and provisioning.•Updates within the Sakon software tools, as well as client facing tools, with order and quote statuses as the service deliver milestones are accomplished. Updates to be provided from the point of order submission to service activation.Frequency of system updates are as defined within the associated SLAs (Service Level Agreements), and process driven SOP (Standard Operating Procedures) document(s) Skills:•You will have a solid background in telecom provisioning and client facing support, as it relates to Service Delivery of Voice and Data telecom services.•Experience with initiation and management of telecom service order(s), MACDs (Moves, Adds, Changes and Disconnects) via software system, vendor portals, or other similar methods.•6-12 years of relevant experience in telecom (Order Management, and/or Service Delivery).•Conceptual knowledge of MPLS/VoIP/SIP/TDM/Private Line, services required.•Ability to communicate professionally and effectively with clients and telecom Carriers/vendors via email, conference calls (Zoom, MS Teams, WebEx, etc.).•Organizational and time management skills are required to achieve companyand team SLA’s.•Ability to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.•Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment.•Proficiency with MS Office especially Excel (SharePoint a plus). Shift Timings:5 PM- 2 AM Our cultureBehind every great human achievement is a team. In that spirit, Sakon brings together the most seasoned and diverse collection of world class engineers, telecom service practitioners, and CPA’s.Our global managed services teams are filled with passionate and committed innovators and operators, all of whom are focused on ensuring customers achieve a great service experience, with a smile. Benefits and PerksFlexible Holiday Policy (choose your own holidays)Hybrid Working OptionsLife & Medical InsuranceFocus on Skill Development, Re-imbursement for CertificationsWifi-Mobile bill reimbursementEmployee wellbeing activities How to Apply and Interview ProcessTo apply, kindly share the resume with anuradha.dhal@sakon.com. Consent: We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Support Consultant Location: Pune, India Model of Work: Hybrid About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. What You Will Do: Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines. Act as first point of contact to Quorum’s Oil & Gas customers and provide support on 24x7 basis.Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidentsParticipate in the configuration, enhancement, and testing phases associated with software changesEscalation of issues to AM & OM L2 as per SOP and on-call matrix. Alert monitoring, resolution & escalation to L2 as per SOP.Implement and support of master data management solutions Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutionsEnsure proper documentation of assigned incidents, including internal and external communicationsResponsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serveRespond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibilityAbility to work effectively with global cross-functional teamsResponsible for periodic after hours on call support for critical issuesEnsure successful completion of personal and team deliverablesOther duties as assigned What To Bring: Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalentUp to 3 year(s) of working experience in delivering solution support or solution implementation is required for this positionBasic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applicationsBasic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or ShellBasic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantageBasic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plusBasic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagementsProficient in Microsoft Office productsCandidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to applyStrong proficiency in writing and verbal communication to stakeholders in EnglishStrong interpersonal skillsA sense of urgency about solving problems and attaining favorable resultsAbility to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrationsA team player and enjoy working in a multi-cultural environment Additional Details Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Candidate should have at least 6-8 years of Cisco Voice / Video experience Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians, engineers, and vendors.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Description: At a high level this engineer should be technically able to support Cisco CUCM, Cisco Webex Calling, and Microsoft Teams Calling. Looking for Microsoft Teams Voice and Webex experience to go with CUCM.

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Role / Job Description The Level 2 Network Support Engineer position at Lenovo India Private Limited is a challenging role. That requires highly skilled Network engineer on Cisco technologies. The candidate should demonstrate strong skills on Architecture, design, management and troubleshooting of Cisco Devices. Key Responsibilities Strong Technical skills for install, configure, and manage for network technologies. Expertise on Cisco technologies is a mandatory Cisco SDA, DNAC, WLC, ACI, ISE and Campus technologies expertise is mandatory Expertise on Cisco technologies for: Data, Voice and Wireless along with Firewalls. Demonstrate strong expertise in Cisco wired and wireless technologies including traditional routing, switching and network security technologies. Deployment, management and troubleshooting of Cisco ACI SDN solutions Strong knowledge and experience on Provisioning, Assurance and Automation services on Cisco DNAC center. Implement and manage Cisco ISE for secure network access. Work closely with network architects and administrators to optimize Cisco SDA deployments. Strong knowledge and experience on SDN, Switching, Routing, Network Security, Underlay Overlay, VxLAN, Micro segmentation, AAA, DNS, DHCP, IPAM solutions. Perform configuration, maintenance, and troubleshooting of firewall policies and rules Strong knowledge of Cisco wireless infrastructure and hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrades. Excellent Troubleshooting Debugging expertise on Cisco WLC and Access Points. Strong knowledge and experience around Voice Network technologies: Corporate Telephony, Cisco Call Manager, Voice Gateways, Cisco Unified Communications/Voice Conferencing/Webex Monitor network traffic for potential security threats and proactively address vulnerabilities Troubleshoot and resolve network problems, ensuring optimal performance and reliability. Collaborate with cross-functional teams to ensure network security standards align with business objectives End to end network tower BAU operations using Cisco technologies Should be able to independently work drive team for SLA commitments and ad-hoc demands from Client Life Cycle operations including updates, upgrades and firmware / Patching etc. for entire IT landscape Network automation for Cisco technologies is a mandatory Closely with OEMS and other ISVs to ensure end to end resolution Ability to work independently to defining IT landscape, Capacity expansion Ability to drive qualify, service improvements independently Ability to have connect and relationship with client executives and Reviews Efficient and expert to deal and work with cross teams Professional Certifications Valid Cisco CCNP. Preference would be certification in domains of : CCIE Enterprise Infrastructure / CCIE Data Center Other Certifications ITIL Foundation is preferred Cisco CCIE would be added advantage. Cisco CCNP/CCNS would be added advantage. Soft Skills Excellent communication, interpersonal, negotiation and presentation skills are mandatory Education Graduation Working Days 6 days working We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Mandatory Skills vc routing switching Role & responsibilities Position Summary The Video Conferencing Specialist is responsible for managing and supporting the organizations video conferencing infrastructure, ensuring reliable and high-quality communication across various platforms. This role involves troubleshooting, maintaining, and upgrading video conferencing systems, assisting end users, and providing technical support for virtual meetings and collaborations. Key Responsibilities- Video Conferencing Setup and Support Install, configure, and maintain video conferencing hardware and software Microsoft Teams, Cisco WebEx, Polycom . Ensure optimal video and audio quality for virtual meetings, including room setups, testing, and troubleshooting. Provide on site and remote support for all video conferencing equipment and software. End User Support Assist users in scheduling, joining, and troubleshooting video conferences. Train staff on best practices for using video conferencing tools. Offer troubleshooting support during video calls, meetings, and events. System Maintenance and Upgrades Perform regular maintenance and updates on video conferencing equipment and software to ensure they are up-to-date and functioning properly. Work with vendors to troubleshoot and resolve issues related to hardware and software. Troubleshooting and Problem Resolution Resolve video conferencing issues related to connectivity, compatibility, and performance. Identify and escalate complex issues to relevant IT or AV teams when necessary. Collaboration & Communication Collaborate with IT and AV teams to ensure seamless integration of video conferencing with other enterprise systems. Ensure that video conferencing tools are integrated into the organization s broader communication and collaboration strategy. Documentation & Reporting Maintain records of video conferencing equipment, software licenses, and usage logs. Generate reports on video conferencing system performance and user feedback for continuous improvement. Required Qualifications Education Bachelor s degree in information technology, Computer Science, or a related field or equivalent work experience Experience 1to2 years of experience in supporting and managing video conferencing systems and platforms. Strong technical troubleshooting skills in video conferencing software and hardware. Technical Skills Experience with popular video conferencing platforms such as , Microsoft Teams, Cisco WebEx, and Skype for Business. Knowledge of AV hardware, including cameras, microphones, and display equipment. Familiarity with network protocols and configurations related to video conferencing e.g., SIP, H.323. Basic knowledge of IT systems, networking, and infrastructure. Excellent troubleshooting skills and the ability to resolve issues quickly and effectively. Strong interpersonal communication skills and ability to work with both technical and non-technical users. IP Switching and routing skills Should be CCNA certified or equivalent . Preferred candidate profile Notice period 30 days /Immediate joiner

Job Overview: We are seeking a skilled and dynamic Cisco Collaboration Engineer with 2-5 years of experience to join our innovative IT team. The ideal candidate will play a pivotal role in designing, implementing, and managing our Cisco Collaboration infrastructure, ensuring seamless communication and collaboration across the organization. The candidate should be well-versed in Cisco's Collaboration portfolio, including CUCM, Webex, Webex Calling, CME, and have familiarity with Microsoft Teams. Key Responsibilities: 1. Unified Communications Management: Design, configure, and manage Cisco Unified Communications Manager (CUCM) for efficient call routing and telephony services. Implement and maintain Cisco Unified Communications solutions for voice and video communication. 2. Webex Collaboration: Configure and manage Cisco Webex collaboration tools, including Webex Meetings and Webex Teams. Ensure the seamless integration of Webex tools with other collaboration platforms. 3. Webex Calling: Design, implement, and support Cisco Webex Calling solutions for efficient cloud-based telephony. Collaborate with vendors and internal teams to troubleshoot and resolve Webex Calling issues. 4. Cisco Unified Communications Manager Express (CME): Configure and manage Cisco CME for small to medium-sized business telephony solutions. Implement and support voice and video communication services on CME. 5. Microsoft Teams Integration: Collaborate with the IT team to ensure seamless integration between Cisco Collaboration tools and Microsoft Teams. Provide expertise on interoperability and best practices for coexistence. Technical Skill Set (Cisco's Collaboration Portfolio): 1. Cisco Unified Communications Manager (CUCM): Proficiency in configuring and managing CUCM for voice and video communication. Experience with dial plan design and implementation. 2. Webex Collaboration: Configuration and administration of Cisco Webex Meetings and Webex Teams. Troubleshooting and issue resolution for Webex collaboration tools. 3. Webex Calling: Implementation and management of Cisco Webex Calling solutions. Knowledge of cloud-based telephony configurations and administration. 4. Cisco Unified Communications Manager Express (CME): Configuration and administration of CME for SMB telephony solutions. Experience with Cisco IP phones and endpoint management on CME. 5. Microsoft Teams Integration: Familiarity with Microsoft Teams and its integration with Cisco Collaboration tools. Ability to provide guidance on optimizing collaboration experiences between platforms. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Collaboration Associate (CCNA Collaboration) or equivalent certification is preferred. 2-5 years of experience in Cisco Collaboration roles. Strong problem-solving and analytical skills. Excellent communication and collaboration skills.

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder managementFamiliarity with the CCaaS domain,In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCEGovernance & communication skillsDeeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One.Analyze existing business processes and identify opportunities for improvement through technology.Translate business requirements into technical specifications for development teams.Create process maps, use cases, and user stories to illustrate requirements and workflows.Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals.Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs.Monitor project progress and provide regular updates to stakeholders.Stay current with industry trends and best practices related to cloud contact centers and customer experience.Ensure compliance with industry standards and best practices.Analyze test results and provide detailed reports on findings.Participate in agile ceremonies, providing input on quality assurance processesProvide effective real time demonstrations of CCaaS & AI (Bots) platformsRun and execute complete User Acceptance Test alongside testersProficient in writing user stories in JIRAHigh proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a ServiceUnderstanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analyticsWork on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)Defining Business Case

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platformsInstance creation & setupConfigurationApplication DevelopmentCCaaS integration with CRM , ITSM & other host applicationSIP TrunkingUnderstanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder managementFamiliarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting.In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilitiesGovernance & communication skillsHands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes,Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems.Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis)Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences.Analyze existing customer service processes and workflows to identify areas for AI integration and optimization.Create and maintain documentation for AI solutions, including design specifications and user guides.Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness.Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers.Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center.Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDSProvide effective real time demonstrations of CCaaS & AI (Bots) platformsHigh proficiency in defining top notch customer facing slides/presentationsGen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI.Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a ServiceUnderstanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analyticsWork on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)Defining Business Case