483 Webex Jobs - Page 10

Job Description: Audio Visual Engineer (AV Engineer) designs, installs, configures, maintains, and troubleshoots audio-visual systems in various environments, such as corporate offices, conference rooms, event spaces, and entertainment venues. They ensure that AV equipment meets user needs for presentations, video conferencing, live events, and other multimedia experiences. AV Engineer to install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, and control systems. Knowledge of PEXIP, Microsoft Teams, Pro AV systems with a minimum of 1-2 years industry experience and knowledge validating service accredited status for the Company and/or resources allocated to this Task Order for Cisco, Polycom, QSC, Kramer, Crestron, Xilica, Sennheiser as a minimum. Install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, & control systems. Configure H/W and S/W components, Callibrate systems for optimal performance, Troubleshoot and resolve technical issues, Provide regular maintenance and system upgrades, Offer user support & training as needed. Strong understanding of AV technologies and control systems, Familiarity with networking and IT basics (IP addressing, VLANs, etc.), Cable management and signal flow (HDMI, SDI, VGA, Fiber optics).

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate 1+ years of relevant experience. Management Skills  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Certification  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor’s degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com .

Job Description - Grade Specific Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Job Description Who w e are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JC I: https:/ /www.youtube.com/watch ?v = nrbigjbpxkg A sia-Pacific L i nkedIn: https:/ /www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/ ?fee dView=all C areer: The Power Behind Your Mission O penBlue: This is How a Space Comes Alive How will you do it? You will approach each project with a comprehensive optimization mindset—analyzing end-user needs, consultant specifications, and physical constraints to offer the best-fit, cost-effective solutions. By leveraging tools such as Sel Nav, AEC, and YWX, you’ll support selection and offer development while delivering technical clarifications for standard HVAC offerings, particularly air-cooled and water-cooled screw chillers. You’ll drive sales enablement through documentation, competitor analysis, battlecards, and spec-in templates. In collaboration with regional and global teams, you’ll manage pricing strategies, multiplier reviews, and contribute to new product launches. Your involvement will also extend to sandbox reviews, sweet spot analyses, margin management, and conducting internal and external training sessions to elevate overall product knowledge and project success. Project Based Optimization and Value Engineering: Understand project specifications, end-user requirements, consultant expectations, and plant room constraints (e.g., power source, size). Propose alternate, cost-effective, value-engineered solutions while meeting performance and compliance standards. Support Sales with optimized selections using tools like Sel Nav, AEC, YWX. Provide technical clarifications on standard product offerings (e.g., air-cooled screw, water-cooled screw chillers). Sales Enablement & Technical Support Collaborate with Sales to support project discussions, participate in customer/consultant meetings when needed. Develop and deliver documentation, technical advantage points, and competitive analysis for each offering. Mentor new sales team members and conduct training sessions on product optimization and specification strategies. Conduct Webex/Teams workshops for internal and external stakeholders. Product and Competitive Benchmarking Perform detailed benchmarking of new and existing products using: Competition catalogues AHRI selection sheets IOMs, Service manuals Generate regional battlecards, spec-in templates, and presentation material to highlight product advantages. Identify sweet spot models, $/ton analysis, and positioning based on market needs and historical data. Pricing and Margin Management Review initial product selections and recommend alternate CMPO options based on technical and pricing feasibility. Conduct pricing analysis and manage project multipliers/discounts in alignment with margin targets. Work closely with regional and global teams on pricing strategies and margin improvement opportunities. Apply pricing strategies into business strategy, understand the ripple effect analysis of price decisions, conduct customer segmentation / win loss analytics / price realization contribution. Cross-Functional Collaboration Work closely with Global RPD teams, Basis of Design teams, and Product Managers to: Contribute to product launch readiness (e.g., high ambient compressors, EC fans). Identify feature gaps and propose enhancements for upcoming product releases. Support in sandbox reviews, pre-launch flaw identification, and documentation readiness. What we look for? We are seeking an experienced and technically sound professional with at least 5 years in HVAC product management, application engineering, or sales support. The ideal candidate will have deep knowledge of air-cooled chillers and heat pump products, especially in European and Middle East markets, and be proficient with selection tools and AHRI standards. You should possess strong analytical capabilities, attention to detail, and a strategic mindset with the ability to navigate pricing dynamics, financial indicators, and value capture models. Strong communication and presentation skills, a collaborative spirit, and the ability to mentor and influence across teams are essential. A bachelor’s degree in Mechanical, Electrical, or HVAC Engineering is required, with a master’s preferred. Travel may be required up to 10%. Education: Bachelor’s degree in mechanical, Electrical, or HVAC Engineering (required) / master’s degree (preferred) Experience: 5+ years in HVAC product management, application engineering, or technical sales support Hands-on experience in chiller and HVAC systems selection, pricing, and optimization Experience with cross-regional operations (MEA, India, Africa) Technical Skills: Have in-depth and up-to date knowledge on Air Cooled Chillers and Heat pump products available in the European and ME region. Clear understanding of the technical aspects of the products and its application in the chilled water system, including design, energy calculation of the complete chilled water system is expected. Proficiency in product selection tools (Sel Nav, YWX, AEC) Strong knowledge of AHRI standards, HVAC design principles, and energy optimization Excellent in MS Office (Excel, PowerPoint), CRM/ERP tools Soft Skills: Strong communication and presentation skills Attention to detail a commitment to quality and be results driven and customer focused Demonstrated ability to write well, edit effectively and present complex issues and projects succinctly, logically, and persuasively. Basic understanding of the budgeting process, key financial indicators (ie ROI, IRR, NPV). Ability to follow established guidelines and processes (ie Capital Requests). Basic understanding of the various types of business models (subscription, product or service delivery, distribution, etc). Strategic thinking and analytical mindset Team player with ability to collaborate cross-functionally and globally Customer-focused with strong mentoring capabilities Understand the quality versus quantity around strategy development, that a strategy is a process versus an event. Demonstrated ability to prioritize activities and actions that can be taken in developing a business or strategic plan; ability to say “no”. Basic understanding of value pricing and value capture models Understanding and usage of CRMs Travel requirement – up to 10%. What We Offer We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our ded ication to d iversity a n d inclusion starts w ith ou r v a lues. W e lead w ith i n tegrity a n d p ur p o se, f o cusing o n the future a n d a ligning w ith o u r customers’ v ision for s u ccess. Our H igh-Performance Culture e n sures that w e h a v e the b e st talent that is h i gh ly e n g ag e d a n d eag e r to innovate. O u r D&I m ission e levates e a ch e m p l oye e ’ s re sponsibility to contribute to ou r culture. It’s through t he se contributions that we’ ll d r ive the m indsets an d be h a v iors w e nee d t o p o w e r o u r customers’ m issions. Y o u ha v e the p o wer . Yo u ha v e t h e v o i ce. Yo u ha v e the culture in y o u r h and s.

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

Req ID: 327624 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Comms - ROA resource to join our team in Bangalore, Karn taka (IN-KA), India (IN). Diploma / Degree in Information Technology / Multimedia Technology / Digital and Interactive Media / Visual Communication Proficiency in English and excellent in communication skills Proficient in Microsoft Office and Adobe applications such as Photoshop, Illustrator, etc. Proven experience as a helpdesk support or other customer support role Good knowledge of computer desktop, mobile devices, and software Ability to diagnose and resolve basic technical issues. Experience with WebEx is advantage. Produce communications impact presentations and reports. Technical documentation creation Help to develop, refine, and execute the internal communications strategy. Review all internal communications before dissemination. To develop and implement effective communication strategies to build IT awareness. Conduct IT training and IT campaigns/awareness.

Job Description: Job Title – PROJECT CO-ORDINATOR __________________________________ About JLL: We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Responsibilities:  Prepare project management reports and meeting minutes  Manage all project documentation including contracts, budgets and schedules  Maintain best practices templates on SharePoint site  Administrative duties to include but not limited to: copying, coordinating travel arrangements, expense report preparation, organizing lunches, WebEx meetings, etc.  Manage accounts receivables according to the guidelines and requirements set by the Facilities Manager, Operations Manager, or project team  Ensure that all accounts receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance, the project team and/or the Regional Operations Manager  Assist local team in meeting targeting financial numbers as determined on a yearly basis by the Management Executive Committee  Proactively manage project-related issues on account or assignment  Demonstrate proficiency in the use and application of all project management  Prepare PowerPoint presentations, memos, responses to proposals and research  Actively collaborate with stakeholders and leverage platform support  Assist with client communication, conferences, and events  Maintain all files and documents related to project assignment  Any and all other duties and tasks assigned Requirements/Qualifications:  Bachelor’s degree from an accredited institution required  1-3 years of experience working in a similar role  Detail oriented and organized- must have ability to proactively plan for multiple projects at a time  Strong communication skills- both written and oral  Proficient with Microsoft programs such as PowerPoint, Word, Outlook, etc.  Must be a self-starter- able to start and complete projects independently  Proactive – does not wait for tasks to be asked but always prompts to identify what else can be done.  Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect.  Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture  Interpersonal Savvy – relates well to all kinds of people, inside and outside the organization uses diplomacy and tact

Exp : 12yrs to 18yrs Network Voice, cisco unified communication, CUCM, CUC, SME, Cisco Dial Plan, Cisco Webex,Cisco VOice Gateway, CUBE, Protocols, ITIL, SQL

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Information Technology ID: JR113807 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor’s degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

About Mindstix Software Labs Mindstix accelerates digital transformation for the world's leading brands. We are a team of passionate innovators specialized in Digital Experiences, Enterprise Mobility, Cloud Engineering, and Data Science. Our UX studio and modern-stack engineers deliver world class products for our global customers that include Fortune 500 enterprises and silicon valley startups. Our work impacts a diverse set of industries such as eCommerce, Luxury Retail, SaaS, Consumer Tech, Health Tech, and Hospitality. A fast-moving open culture powered by curiosity and craftsmanship. A team committed to bold thinking and innovation at the very intersection of business, technology, and design. That's our DNA. Roles And Responsibilities Mindstix is looking for an experienced Product Thought-Leaders, Product Managers to bring digital transformation for our global enterprise and start-up customers. Ability to engage and brainstorm with cross-functional teams to come up with transformative ideas and solutions. Possesses creative thinking, business acumen and deep engineering brilliance. The person should have a thorough understanding of various enterprise systems, management skills and strong analytical skills. Exposure to complex enterprise domains and ecosystems like Retail, CPG, ISVs, and eCommerce. Various enterprise system workflows, domain-specific scenarios, and their business models. Analysis of business problems and devise solutions. Frame a point of view about the problem statement and play it back to the business. Engage with cross-functional business stakeholders, participate in the conversation and present a point-of-view. Breakdown the problem statement into a product roadmap. Coordinate with high-performance engineering and functional teams for flawless execution of projects. Prepare a project plan considering all the variables, dependencies, resources and customer touchpoints and execute it to the finish line. Have a strong sense of growth and acceleration "Move Fast" mindset. A mindset to say "Yes" Ability to take on bold challenges and look past the constraints. Story telling Ability to articulate user experience, user journey, business use-cases and complex workflows. Lead with experience design A mindset to build high-quality digital experiences and products for global enterprises. Customer relationship is the key Build and nurture the relationship with the client and all stakeholders and have strong professional bonding with them. What's new in the market Savvy about bleeding edge technology trends, enterprise systems, and innovation. Ability to perform market research and come up a comparison study, feature analysis and present their opinion. Ability to identify, comprehend, analyze and resolve enterprise problems. Ability to think through analytics and insights for the solution. Ability to critically review the solution with attention to detail from the user experience point-of-view. Ability to manage multiple teams at the same time like Dev, QA, UX. Qualifications And Skills Bachelors or Masters Degree in Computer Science / Information Technology/ Systems / Statistics/ Mathematics or relevant streams. 2-5 Years of experience in Project Management. Agile software development methodologies and productivity tools like Jira, Trello, etc. Timesheet management, resource & skill management. Various estimation techniques considering different skills and technologies needs of the project. MS Office tools like Word, Excel Powerpoint, Sharepoint, Visio, Google G-Suite. Remote collaboration tools like Zoom, Google Meets, MS Teams, Cisco Webex, Outlook and Google Calendar, etc. Understanding of enterprise security perimeter, VPN access, etc. Develop project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility. Use appropriate verification techniques to manage changes in project scope, schedule, and costs. Measure project performance using appropriate systems, tools, and techniques. Excellent project charter and reporting skills. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Technology Understanding Web engineering, cloud-native architectures, micro services, big data engineering. API, layered / tiered architectures, frontend, backend, middleware, enterprise architecture. Enterprise Mobility, MBaaS, MDM / MAM solutions, mobile distribution. Release management, version control systems, build systems, CI/CD, environments (Dev, QA, UAT, PROD). Who Fits Best? You are a passionate programmer with a flair for solving complex engineering problems. You enjoy working in a fast-paced creative environment. You thrive in a customer-centric environment with an ability to actively listen, to empathize, and to collaborate with peers across the globe. You are a team player with a desire to mentor and inspire others to do their best. You love to express ideas and to articulate well with strong written and verbal english communication skills. You are detail-oriented with an appreciation for craftsmanship at work. Benefits An opportunity to work in a competitive environment with top-tier engineers in your industry. Flexible working environment, competitive compensation and perks, health insurance coverage, rewards and recognition, accelerated career planning. An opportunity to build products and solutions at a truly global scale. Location : This position is primarily based at our Pune (India) headquarters, requiring all potential hires to work from this location. A modern workplace is deeply collaborative by nature, while also demanding a touch of flexibility. We embrace deep collaboration at our offices with reasonable flexi-timing and hybrid options to our seasoned team members. (ref:hirist.tech)

Job Description - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

JD: Position: Marketing Associate (Events, Webinars, Dinners) Plan and execute custom events primarily in the US, including logistics; ensure all events support lead generation; conduct market research; and collaborate with other teams to manage successful events. Summary: The Marketing Associate will focus on planning, organizing, and hosting events, dinners, and executive meet-ups to drive business growth, including coordinating all logistics. These logistics include identifying ciities, venues and menues, as well as developing agendas, invites, collateral and give-aways for events. These events will take place primarily in the US, but also may be hosted in the UK/Europe, Canada, South America and India. This associate will also research market trends, regional opportunities for events, and target companies within key regions. They also will drive lead-generation strategies related to the events. Key Responsibilities: Plan and execute custom in-person events/dinners and virtual webinars for executives and potential clients, primarily in US but also in the UK/Europe, Canada, South America and India. Provide oversight for venue and vendor selection, agenda development, on-site management, and pre- and post-event internal briefings. Identify key stakeholders and presenters and ensure they are prepared for any presentations needed at the event. Craft engaging marketing programs for event sign-ups and post-event follow-ups to maximize lead conversion. Develop and execute email marketing campaigns and LinkedIn outreach tailored to different audience segments (prospects, MQLs, SQLs, partners and customers). Work with the content and design teams to create compelling email copies, subject lines, LinkedIn messages and event landing pages. Collaborate with cross-functional teams to ensure successful event execution and ensure all communications and event presentations align with our brand voice. Optimize campaigns for engagement, conversion, and lead quality, including A/B testing of different formats, CTAs, and messaging. Track MQLs from various marketing channels and ensure execute upload of this data accurately to CRM. Monitor and analyze campaign metrics (open rates, CTR, conversion rates, unsubscribe rates) and suggest improvements. Generate post-event reports on event outcomes, highlighting ROI and campaign effectivness. Consistently offer recommendations for future events. Required Skills/Experience: Proficiency in email marketing tools (HubSpot, Mailchimp, Marketo, or Pardot), LinkedIn Sales Navigator, and CRM platforms. Proven track record in hosting and managing successful events in the US and/or Europe. Strong organizational and event management skills. High attention to detail. Excellent communication and interpersonal skills. Experience working directly with sales or business development. Ability to work independently and as part of a team. Ability to work between 2pm to 11pm-

ECMS ID 530248 530251 From and TO date 15-Jul-25 till -15-Mar-26 Skill Labvantage LIMS and Data Migration Band in Infosys 4A Role Senior Associate Consultant Qualification BE Experience level 5 years+ experience on Labvantage LIMS Data Migration Work Location with zip code India Bill to DC Bill to building BGC Completion timeline: Before/post onboarding Post Onboarding BGC vendor name NA Drug test required yes/no No If Yes (Type of Drug Test) Only for subcons: Must Have Skills (Top 3 skills only) 1. Strong Labvantage Data Migration background 2. Labvantage LIMS data structure understanding and experience 3. Knowledge of Oracle databases, writing SQL queries and PL/SQL procedures, ETL, Labvantage data structure, Data Cleansing and Data Profiling, Performance Tuning Nice to have skills (Top 2 only) 1. Labvantage Configuration experience 2. Labvantage Customization experience Team Information: Desired years of experience : 5 years+ on Labvantage LIMS data migration Education/ Certifications (Required) : Bachelor of Engineering Top 3 responsibilities you would expect the subcon to shoulder and execute: 1. Come up with migration mapping and transformation design activities. 2. Analyze, extract, cleanse, transform and migrate information and data from legacy system to Labvantage LIMS 3. Develop procedures, scripts and utilities for conversion processes that transform the data to meet business requirements and performance tuning Will the candidate be client facing and/or working with business users? : Yes Address: India, Any DC location ( Preferably : Bangalore, Pune or Kolkata) Are you open to candidates from other states who can relocate to the client site? NA Any companies/vendors who have been able to service similar requirements in the past well within the rates and quality expectations: Interview Process (Is face to face required?) : Teams/Webex Any additional information you would like to share about the project specs/ nature of work client specific background required Yes / No : No Does the position require Visa independent Candidates only Yes / No : NA Preferred Vendor Rate : 20 USD/ hr Contract duration (in months); 6 months

Greetings from Star Secutech!!!! Job Title: Voice and Accent Trainer (BPO) Location: Electronic City, Bangalore Job Type: Full-time Work Setup: On-site (WFO) Shift: US Shift Job Description: We are looking for an experienced Voice and Accent (V&A) Trainer to join our team. The ideal candidate will have strong communication skills and prior training experience in the BPO industry. You will play a key role in developing, facilitating, and enhancing voice and accent training programs. Qualifications: College Graduate or Higher Secondary (Preferred: Degree in HR, Mass Communication, Psychology, Education, or Business Management) Preferred certifications: Train the Trainer, TEFL, or IELTS Minimum 2 years of BPO experience At least 1 year as a V&A or Pre-process Trainer in a BPO setting Excellent English proficiency (CEFR Level: C1 or High B2) Key Skills Required: Communication: Strong spoken and written English, business and technical writing Training: Class facilitation, training delivery, needs analysis, and instructional design Technical: Proficiency in MS Office (Excel, Word, PowerPoint), virtual training platforms (WebEx, MS Teams), and familiarity with tools like Articulate 360 or Adobe Photoshop Project Management: Preferred certifications like PMP, LEAN, or Six Sigma (Green Belt) Analytical: Strong problem-solving, documentation, and administrative skills Coaching: Experience in coaching and performance management of trainers Preferred Traits: Innovative thinker Critical and analytical mindset Strong documentation and reporting capabilities How to Apply: Submit your resume via Whatsapp @9087726632 or email us at vinodhini.starsecutech@gmail.com. Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹900,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift UK shift US shift Supplemental Pay: Joining bonus Performance bonus Education: Diploma (Required) Experience: International BPO Trainer: 1 year (Required) Location: Bangalore, Karnataka (Required) Work Location: In person Application Deadline: 15/05/2025 Expected Start Date: 21/07/2025

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description Job Title – PROJECT CO-ORDINATOR __________________________________ About JLL: We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! __________________________________ Responsibilities:  Prepare project management reports and meeting minutes  Manage all project documentation including contracts, budgets and schedules  Maintain best practices templates on SharePoint site  Administrative duties to include but not limited to: copying, coordinating travel arrangements, expense report preparation, organizing lunches, WebEx meetings, etc.  Manage accounts receivables according to the guidelines and requirements set by the Facilities Manager, Operations Manager, or project team  Ensure that all accounts receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance, the project team and/or the Regional Operations Manager  Assist local team in meeting targeting financial numbers as determined on a yearly basis by the Management Executive Committee  Proactively manage project-related issues on account or assignment  Demonstrate proficiency in the use and application of all project management  Prepare PowerPoint presentations, memos, responses to proposals and research  Actively collaborate with stakeholders and leverage platform support  Assist with client communication, conferences, and events  Maintain all files and documents related to project assignment  Any and all other duties and tasks assigned Requirements/Qualifications:  Bachelor’s degree from an accredited institution required  1-3 years of experience working in a similar role  Detail oriented and organized- must have ability to proactively plan for multiple projects at a time  Strong communication skills- both written and oral  Proficient with Microsoft programs such as PowerPoint, Word, Outlook, etc.  Must be a self-starter- able to start and complete projects independently  Proactive – does not wait for tasks to be asked but always prompts to identify what else can be done.  Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect.  Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture  Interpersonal Savvy – relates well to all kinds of people, inside and outside the organization uses diplomacy and tact If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Greetings from Star Secutech Pvt Ltd!!!! Job Title: Voice and Accent Trainer (BPO) Location: Electronic City, Bangalore Job Type: Full-time Work Setup: On-site (WFO) Shift: US Shift Job Description: We are looking for an experienced Voice and Accent (V&A) Trainer to join our team. The ideal candidate will have strong communication skills and prior training experience in the BPO industry. You will play a key role in developing, facilitating, and enhancing voice and accent training programs. Qualifications: College Graduate or Higher Secondary (Preferred: Degree in HR, Mass Communication, Psychology, Education, or Business Management) Preferred certifications: Train the Trainer, TEFL, or IELTS Minimum 2 years of BPO experience At least 1 year as a V&A or Pre-process Trainer in a BPO setting Excellent English proficiency (CEFR Level: C1 or High B2) Key Skills Required: Communication: Strong spoken and written English, business and technical writing Training: Class facilitation, training delivery, needs analysis, and instructional design Technical: Proficiency in MS Office (Excel, Word, PowerPoint), virtual training platforms (WebEx, MS Teams), and familiarity with tools like Articulate 360 or Adobe Photoshop Project Management: Preferred certifications like PMP, LEAN, or Six Sigma (Green Belt) Analytical: Strong problem-solving, documentation, and administrative skills Coaching: Experience in coaching and performance management of trainers Preferred Traits: Innovative thinker Critical and analytical mindset Strong documentation and reporting capabilities How to Apply: Submit your resume via Whatsapp @9087726632 or email us at vinodhini.starsecutech@gmail.com. Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹900,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Monday to Friday Night shift Rotational shift UK shift US shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Experience: Voice and Accent: 1 year (Required) BPO: 2 years (Required) Location: Bangalore, Karnataka (Required) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 9087726632 Application Deadline: 27/07/2025 Expected Start Date: 07/07/2025

Remuneration: Rs. 35,000/- to Rs. 50,000/-; Depending upon the qualification(s), work experience and overall profile of the applicant, plus Rs. 500/- per month, towards reimbursement of mobile bill, as per the prevalent norms Duration: 06 (six) months, from the date of joining, further extendable based upon the performance of the candidate and need of the organization Eligibility Criteria: · Graduation in Agriculture (B.Sc. Agri, Horticulture, Agribusiness, AgriL Engineering or related fields)/ Two-Years Full Time Post-Graduate Degree in Management, Social Sciences/Communication, etc. from a recognized Institute. · Well-versed in spoken and written English; MS-Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Meet), WebEx, Zoom etc. · Working Knowledge of digital marketing, social media marketing, email marketing, handling promotional campaign etc. · Tech-Savvy: Familiarity with AI-based tools, MS Office, CRM, and research software is essential. · Strong communication, negotiation, and interpersonal skills. ·Knowledge of various GOI schemes like PMFME, MIDH, SMAM, and SFURTI is a strong advantage. · Willingness to travel frequently for field visits and client meetings. Desirable · Relevant work-experience in Business Communication in Agriculture Domain Age Limit: Age should not Exceed 40 years by 20.06.2025 Job Summary: We are looking for a proactive and mission-driven business communication professional to spearhead all internal and external communication efforts. This role includes areas such as media relations, public relations, employee engagement, crisis management, and social responsibility initiatives. Key Responsibilities: ● Develop PR strategies & campaigns. ● Planning & implementation of corporate comm plan. ● Formulate policies & procedures related to public information programs. ● Manage & create content for all communication tools. ● Manage and create content for all comm tools. · Assist in preparing customized project proposals and quotations as per client requirements. · Use AI tools and digital platforms for market research, data management, report generation, and presentation preparation. Mode of selection: Submission of online application, shortlisting, brief write-up/aptitude test (if required)/presentation, followed by personal interview in physical/online mode GENERAL CONDITIONS: 1. The selected candidate will be engaged on contract basis initially for a period of six-months only, extendable subject to satisfactory performance of the incumbent & need of the organisation. 2. Mere fulfilling the eligibility criteria does not guarantee that the applicant will be shortlisted for the Interview. The company reserves the right to restrict the number of shortlisted candidates for the further recruitment process to a reasonable number on the basis of higher qualifications and/or experience. 3. The date for the Interview will be communicated later to only the shortlisted candidates through email ONLY. The candidates are advised to check their email regularly. 4. The shortlisted candidates will be required to produce all original Certificates, Degrees and other documents pertaining to their educational/professional qualifications, work experience, age etc. for verification purposes at the time of the final selection process. Failure to do so may result in the cancellation of their candidature. 5. The number of posts may be increased or decreased as per need. 6. Crucial date for determining the age limit shall be the closing date for the receipt of applications. 7. Selection Process: The selection process may involve written/ skill test followed by interview. 8. The selection process may be conducted in physical mode at Delhi office . Candidates are required to mandatorily mention their email ID in application form. 9. In case of any inadvertent mistake in the process of selection, which may be detected at any stage even after issue of the appointment letter, the Company reserves the right to modify, withdraw or cancel any communication made to the candidates (Applicants). 10. Candidates are advised to visit the website of company www.adityasolars.com, regularly for any updates, amendments and corrigendum. It will be placed on the Institute website only. 11. The panel of selected waitlisted candidates will be valid for one year from the date of approval of the Competent Authority and the organisation can make appointments in the future also by operating the panel within the validity period. 12. The above position is of purely contractual nature and thus candidate (s) will have no right to claim any regularization / absorption etc. in the company. 13. No TA/DA or any other incidental expenses will be reimbursed to attend the Interview. 14. The company also reserves the right not to fill the post (s), if it so desires. 15. No interim correspondence will be entertained or replied to. 16. Canvassing in any form will be a disqualification. HOW TO APPLY Interested and eligible candidates may submit their application form on or before 30th June-2025 by 05:30 pm through the Google Form link given as under: - Online Application Form: (Through Google Form): Link: https://docs.google.com/forms/d/e/1FAIpQLSfxdwsZGWDMtslVxtiIre0SeGuunP20_qcCnn6UA2 hg9m59ZQ/viewform?usp=header In case of any query of clarification, please reach out: cmd@adityasolars.com For details of organization, please refer to our website—www.adityasolars.com

Job Description Job Title – PROJECT CO-ORDINATOR __________________________________ About JLL: We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! __________________________________ Responsibilities:  Prepare project management reports and meeting minutes  Manage all project documentation including contracts, budgets and schedules  Maintain best practices templates on SharePoint site  Administrative duties to include but not limited to: copying, coordinating travel arrangements, expense report preparation, organizing lunches, WebEx meetings, etc.  Manage accounts receivables according to the guidelines and requirements set by the Facilities Manager, Operations Manager, or project team  Ensure that all accounts receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance, the project team and/or the Regional Operations Manager  Assist local team in meeting targeting financial numbers as determined on a yearly basis by the Management Executive Committee  Proactively manage project-related issues on account or assignment  Demonstrate proficiency in the use and application of all project management  Prepare PowerPoint presentations, memos, responses to proposals and research  Actively collaborate with stakeholders and leverage platform support  Assist with client communication, conferences, and events  Maintain all files and documents related to project assignment  Any and all other duties and tasks assigned Requirements/Qualifications:  Bachelor’s degree from an accredited institution required  1-3 years of experience working in a similar role  Detail oriented and organized- must have ability to proactively plan for multiple projects at a time  Strong communication skills- both written and oral  Proficient with Microsoft programs such as PowerPoint, Word, Outlook, etc.  Must be a self-starter- able to start and complete projects independently  Proactive – does not wait for tasks to be asked but always prompts to identify what else can be done.  Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect.  Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture  Interpersonal Savvy – relates well to all kinds of people, inside and outside the organization uses diplomacy and tact

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Engineering Job Number: WD30240745 Job Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? You will approach each project with a comprehensive optimization mindset—analyzing end-user needs, consultant specifications, and physical constraints to offer the best-fit, cost-effective solutions. By leveraging tools such as Sel Nav, AEC, and YWX, you’ll support selection and offer development while delivering technical clarifications for standard HVAC offerings, particularly air-cooled and water-cooled screw chillers. You’ll drive sales enablement through documentation, competitor analysis, battlecards, and spec-in templates. In collaboration with regional and global teams, you’ll manage pricing strategies, multiplier reviews, and contribute to new product launches. Your involvement will also extend to sandbox reviews, sweet spot analyses, margin management, and conducting internal and external training sessions to elevate overall product knowledge and project success. Project Based Optimization and Value Engineering: Understand project specifications, end-user requirements, consultant expectations, and plant room constraints (e.g., power source, size). Propose alternate, cost-effective, value-engineered solutions while meeting performance and compliance standards. Support Sales with optimized selections using tools like Sel Nav, AEC, YWX. Provide technical clarifications on standard product offerings (e.g., air-cooled screw, water-cooled screw chillers). Sales Enablement & Technical Support Collaborate with Sales to support project discussions, participate in customer/consultant meetings when needed. Develop and deliver documentation, technical advantage points, and competitive analysis for each offering. Mentor new sales team members and conduct training sessions on product optimization and specification strategies. Conduct Webex/Teams workshops for internal and external stakeholders. Product and Competitive Benchmarking Perform detailed benchmarking of new and existing products using: Competition catalogues AHRI selection sheets IOMs, Service manuals Generate regional battlecards, spec-in templates, and presentation material to highlight product advantages. Identify sweet spot models, $/ton analysis, and positioning based on market needs and historical data. Pricing and Margin Management Review initial product selections and recommend alternate CMPO options based on technical and pricing feasibility. Conduct pricing analysis and manage project multipliers/discounts in alignment with margin targets. Work closely with regional and global teams on pricing strategies and margin improvement opportunities. Apply pricing strategies into business strategy, understand the ripple effect analysis of price decisions, conduct customer segmentation / win loss analytics / price realization contribution. Cross-Functional Collaboration Work closely with Global RPD teams, Basis of Design teams, and Product Managers to: Contribute to product launch readiness (e.g., high ambient compressors, EC fans). Identify feature gaps and propose enhancements for upcoming product releases. Support in sandbox reviews, pre-launch flaw identification, and documentation readiness. What we look for? We are seeking an experienced and technically sound professional with at least 5 years in HVAC product management, application engineering, or sales support. The ideal candidate will have deep knowledge of air-cooled chillers and heat pump products, especially in European and Middle East markets, and be proficient with selection tools and AHRI standards. You should possess strong analytical capabilities, attention to detail, and a strategic mindset with the ability to navigate pricing dynamics, financial indicators, and value capture models. Strong communication and presentation skills, a collaborative spirit, and the ability to mentor and influence across teams are essential. A bachelor’s degree in Mechanical, Electrical, or HVAC Engineering is required, with a master’s preferred. Travel may be required up to 10%. Education: Bachelor’s degree in mechanical, Electrical, or HVAC Engineering (required) / master’s degree (preferred) Experience: 5+ years in HVAC product management, application engineering, or technical sales support Hands-on experience in chiller and HVAC systems selection, pricing, and optimization Experience with cross-regional operations (MEA, India, Africa) Technical Skills: Have in-depth and up-to date knowledge on Air Cooled Chillers and Heat pump products available in the European and ME region. Clear understanding of the technical aspects of the products and its application in the chilled water system, including design, energy calculation of the complete chilled water system is expected. Proficiency in product selection tools (Sel Nav, YWX, AEC) Strong knowledge of AHRI standards, HVAC design principles, and energy optimization Excellent in MS Office (Excel, PowerPoint), CRM/ERP tools Soft Skills: Strong communication and presentation skills Attention to detail a commitment to quality and be results driven and customer focused Demonstrated ability to write well, edit effectively and present complex issues and projects succinctly, logically, and persuasively. Basic understanding of the budgeting process, key financial indicators (ie ROI, IRR, NPV). Ability to follow established guidelines and processes (ie Capital Requests). Basic understanding of the various types of business models (subscription, product or service delivery, distribution, etc). Strategic thinking and analytical mindset Team player with ability to collaborate cross-functionally and globally Customer-focused with strong mentoring capabilities Understand the quality versus quantity around strategy development, that a strategy is a process versus an event. Demonstrated ability to prioritize activities and actions that can be taken in developing a business or strategic plan; ability to say “no”. Basic understanding of value pricing and value capture models Understanding and usage of CRMs Travel requirement – up to 10%. What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Engineering Job Number: WD30240745 Job Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? You will approach each project with a comprehensive optimization mindset—analyzing end-user needs, consultant specifications, and physical constraints to offer the best-fit, cost-effective solutions. By leveraging tools such as Sel Nav, AEC, and YWX, you’ll support selection and offer development while delivering technical clarifications for standard HVAC offerings, particularly air-cooled and water-cooled screw chillers. You’ll drive sales enablement through documentation, competitor analysis, battlecards, and spec-in templates. In collaboration with regional and global teams, you’ll manage pricing strategies, multiplier reviews, and contribute to new product launches. Your involvement will also extend to sandbox reviews, sweet spot analyses, margin management, and conducting internal and external training sessions to elevate overall product knowledge and project success. Project Based Optimization and Value Engineering: Understand project specifications, end-user requirements, consultant expectations, and plant room constraints (e.g., power source, size). Propose alternate, cost-effective, value-engineered solutions while meeting performance and compliance standards. Support Sales with optimized selections using tools like Sel Nav, AEC, YWX. Provide technical clarifications on standard product offerings (e.g., air-cooled screw, water-cooled screw chillers). Sales Enablement & Technical Support Collaborate with Sales to support project discussions, participate in customer/consultant meetings when needed. Develop and deliver documentation, technical advantage points, and competitive analysis for each offering. Mentor new sales team members and conduct training sessions on product optimization and specification strategies. Conduct Webex/Teams workshops for internal and external stakeholders. Product and Competitive Benchmarking Perform detailed benchmarking of new and existing products using: Competition catalogues AHRI selection sheets IOMs, Service manuals Generate regional battlecards, spec-in templates, and presentation material to highlight product advantages. Identify sweet spot models, $/ton analysis, and positioning based on market needs and historical data. Pricing and Margin Management Review initial product selections and recommend alternate CMPO options based on technical and pricing feasibility. Conduct pricing analysis and manage project multipliers/discounts in alignment with margin targets. Work closely with regional and global teams on pricing strategies and margin improvement opportunities. Apply pricing strategies into business strategy, understand the ripple effect analysis of price decisions, conduct customer segmentation / win loss analytics / price realization contribution. Cross-Functional Collaboration Work closely with Global RPD teams, Basis of Design teams, and Product Managers to: Contribute to product launch readiness (e.g., high ambient compressors, EC fans). Identify feature gaps and propose enhancements for upcoming product releases. Support in sandbox reviews, pre-launch flaw identification, and documentation readiness. What we look for? We are seeking an experienced and technically sound professional with at least 5 years in HVAC product management, application engineering, or sales support. The ideal candidate will have deep knowledge of air-cooled chillers and heat pump products, especially in European and Middle East markets, and be proficient with selection tools and AHRI standards. You should possess strong analytical capabilities, attention to detail, and a strategic mindset with the ability to navigate pricing dynamics, financial indicators, and value capture models. Strong communication and presentation skills, a collaborative spirit, and the ability to mentor and influence across teams are essential. A bachelor’s degree in Mechanical, Electrical, or HVAC Engineering is required, with a master’s preferred. Travel may be required up to 10%. Education: Bachelor’s degree in mechanical, Electrical, or HVAC Engineering (required) / master’s degree (preferred) Experience: 5+ years in HVAC product management, application engineering, or technical sales support Hands-on experience in chiller and HVAC systems selection, pricing, and optimization Experience with cross-regional operations (MEA, India, Africa) Technical Skills: Have in-depth and up-to date knowledge on Air Cooled Chillers and Heat pump products available in the European and ME region. Clear understanding of the technical aspects of the products and its application in the chilled water system, including design, energy calculation of the complete chilled water system is expected. Proficiency in product selection tools (Sel Nav, YWX, AEC) Strong knowledge of AHRI standards, HVAC design principles, and energy optimization Excellent in MS Office (Excel, PowerPoint), CRM/ERP tools Soft Skills: Strong communication and presentation skills Attention to detail a commitment to quality and be results driven and customer focused Demonstrated ability to write well, edit effectively and present complex issues and projects succinctly, logically, and persuasively. Basic understanding of the budgeting process, key financial indicators (ie ROI, IRR, NPV). Ability to follow established guidelines and processes (ie Capital Requests). Basic understanding of the various types of business models (subscription, product or service delivery, distribution, etc). Strategic thinking and analytical mindset Team player with ability to collaborate cross-functionally and globally Customer-focused with strong mentoring capabilities Understand the quality versus quantity around strategy development, that a strategy is a process versus an event. Demonstrated ability to prioritize activities and actions that can be taken in developing a business or strategic plan; ability to say “no”. Basic understanding of value pricing and value capture models Understanding and usage of CRMs Travel requirement – up to 10%. What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Deadline for sending application: 03/07/2025 at 12.00 noon (CET). WE ARE The European External Action Service (EEAS) supports the High Representative in the exercise of her mandate to conduct and implement an effective and coherent Union’s Common Foreign and Security Policy (CFSP), to represent the EU and to chair the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice-President of the Commission with regard to her responsibilities within the Commission in the external relations field, including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with the EU Member States, the General Secretariat of the Council, the services of the Commission and the Secretariat General of the European Parliament. MD PSD is engaged in fostering and strengthening the EU’s role as a global security and defence actor. The Strategy, Coordination and Policy Division (SECDEFPOL.1) is responsible for leading and coordinating the EEAS' overall contribution and strategy in the area of security and defence. This includes work on strategic initiatives, such as the White Paper on the EU Defence Readiness, the Preparedness Union Strategy, the implementation of the Strategic Compass, the preparation and follow-up of Defence Ministerial and other high-level meetings, as well as the development and implementation of specific policies, instruments and capabilities in the field of defence (industrial) cooperation, civilian CSDP, and cooperation with the Ukrainian Defence Industrial Base. WE PROPOSE The position of Secretary Contract agent FGII as per article 3b of the Conditions of Employment of Other Servants of the European Union (hereafter, the “CEOS”)[1]. PLACE and DATE OF EMPLOYMENT ‎EEAS Headquarters, Brussels, Belgium Post available: immediately LEGAL BASIS The vacancy is to be filled in accordance with the conditions stipulated under the CEOS, in particular Article 82 thereof. In case of recruitment, the successful candidate will be offered a contract agent position (Function group II), on the basis of a contract with an initial duration of one year that may be successively renewed up to a maximum duration of six years[2], subject to the maximum duration of engagement by the EEAS allowed under successive limited duration contracts of different types[3]. WE LOOK FOR Skills A dynamic, flexible and proactive colleague with good communication and organisational skills with a developed sense of service. The secretary should be able to quickly adapt to new working environment and be a good team-player. The successful candidate should have good computer skills, a sound knowledge of the standard IT applications and administrative procedures. He/she will be entrusted with the following main tasks: provide efficient secretarial support to the Head of Division, the Deputy Head of Division and/or the sectors; carry out various administrative tasks such as diary-keeping, answering the telephone, filtering calls and taking messages; registration of incoming and outgoing correspondence, including in ARES; ensure that documents are attributed and followed up and that deadlines are respected; ensure the preparation of briefing files, speeches, etc.; ensure that space, infrastructure, office supplies, inventoried goods and other logistics needs of the office are covered; ensure the implementation of the procedures concerning the management of the documents and sharing good practices as well as coordinating internal procedures in his/her role as Document Management Officer's correspondent of the Division; handle classified and sensitive documents; organise missions of staff using the MIPS/NEO applications; follow-up of the missions and representation budgets; organise meetings, workshops, video conferences and social events, and accompany external visitors in accordance with security regulations; ensure that job descriptions are established and updated in SYSPER; assist in people management activities, such as leave and absence records, and similar personnel administration formalities; web correspondent: update the Intrant Who’s Who; any other task related to secretarial, administrative and organisational support as tasked by the Head of Division. Eligibility criteria [4] Further to the conditions set out in Article 82 of the CEOS, candidates must: have passed a valid EPSO CAST in a valid function group for this post, or be registered in the EPSO Permanent CAST in a valid function group for this post (https://epso.europa.eu/en/job-opportunities/open-for-application). In the latter case, while the registration will make the candidate eligible for the selection procedure, the recruitment of a candidate on this vacant post will be subject to his/her successfully passing the CAST exam; have a level of post-secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three year; have the capacity to work in the languages of the CFSP and external relations (English and French) necessary for the performance of their duties; be a national of one of the Member States of the European Union and enjoy full rights as a citizen. Selection criteria Candidates Should Have proven experience in the secretarial field; sound computer skills (MS Office) and good knowledge of standard administrative procedures; ability to be flexible, well organised, perform multiple tasks and adjust to changing priorities; capacity to respect deadlines; very good knowledge of spoken and written English. Furthermore experience of working in a team in multi-disciplinary and multi-cultural environment; experience in working with or within other EU institutions; experience in the field of external relations; knowledge of IT tools used in EU institutions (ARES, MIPS/NEO, Sysper, e-brief, Decide, Rescom, Webex, etc.); good knowledge of French; will be considered as strong assets. CONDITIONS OF RECRUITMENT AND EMPLOYMENT CONFLICT OF INTEREST AND SECURITY RISKS As a matter of policy, applications by individuals who have dual nationality of which one of a non-EU country, will be considered on a case-by-case basis taking account in particular of the functions attributed to the vacant post. The EEAS also examines if there could be a conflict of interest or security risks. In this context, candidates shall fill in with their application a declaration of potential conflict of interest (see attached). MEDICAL CLEARANCE The signature of the contract will be subject to prior favourable opinion of the Medical Service. PERSONNEL SECURITY CLEARANCE (PSC) The requested level of security clearance for this post is: SECRET UE/EU SECRET. A description of the EU classified information levels is available under Article 2 of Annex A of the Decision ADMIN(2023) 18 on the security rules of the EEAS[5]. The selected candidate should hold, or be in the position to obtain, a valid Personnel Security Clearance (hereafter, the “PSC”)[6] issued by the competent authority of the Member State concerned. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State to obtain this clearance in accordance with national laws and regulations and with the procedure laid down in the Decision ADMIN(2019)7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019 and in Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS. Until the PSC is issued by the competent authority of the Member State concerned, the selected candidate will not be authorised to access EUCI at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, or to participate in any meetings or workflow where EUCI is processed. Please note that the necessary procedure for obtaining a PSC can be initiated on request of the employer only, and not by the individual candidate. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019. EQUAL OPPORTUNITIES The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service, which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. Candidates with disabilities are invited to contact CONTRACTAGENTS-HQ@eeas.europa.eu in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1(d)(4) of the Staff Regulations. APPLICATION AND SELECTION PROCEDURE [7] Please send your CV and cover letter (with your EPSO CAST number), in English or French, and the attached declaration of potential conflict of interest via email, with reference to the Vacancy Number in the Subject field, to: MD-PSD-SECDEFPOL-ADMINISTRATION@eeas.europa.eu Deadline for sending application: 03/07/2025 at 12.00 noon (CET) . Candidates shall draft their CV using the Europass CV, which can be found at the following internet address: http://europass.cedefop.europa.eu/en/documents/curriculum-vitae. Late applications will not be accepted . The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase. The candidates who have been preselected will be invited for an interview by a selection panel. The selection panel may decide, subsequent to the interview, to organise written tests, either for all pre-selected candidates or to the best ranked ones. The content of such written tests will be defined by the selection panel and may include, but not be limited to, multiple choice questions, open questions and/or topics for a short essay. Pre-selected candidates without a valid CAST shall be invited to sit the CAST exam before or after the interview stage (in accordance with the eligibility criteria set out above). The panel will then recommend a shortlist of candidates for a final decision by the Authority Authorised to Conclude Contracts of Employment (hereafter, the “AACC”). The AACC may decide to interview the candidates on the final shortlist before taking this decision. It is recalled that the selection procedure may be terminated at any stage in the interest of the service. In the interest of the service, after identifying the candidate that best fits the requirements of the post as set out in the vacancy notice, the AACC may also establish a reserve list of candidates. These candidates shall be informed that the reserve list shall remain valid for a period of one year from when it is established and that it may be used to fill the same post or an equivalent post in the EEAS with the same job profile. [1] Staff Regulations of Officials of the European Union (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). [2] Article 8 of the Commission Decision C(2017) 6760 of 16.10.2017 on the general provisions for implementing Article 79(2) of the Conditions of Employment of Other Servants of the European Union, governing the conditions of employment of contract staff employed by the Commission under the terms of Articles 3a and 3b thereof. [3] Decision ADMIN(2023) 24 on the maximum duration of engagement by the European External Action Service of non-permanent staff under successive limited duration contracts of different types, and on the minimum lapse of time between successive contracts under Article 2(e) of the CEOS. [4] All the eligibility criteria must be met on the closing date for applications to this post. [5] OJ C 263, 26 July 2023, p.16. [6] The ‘Personnel Security Clearance’ is defined under point 2 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS as “a statement by a competent authority of a Member State which is made following completion of a security investigation conducted by the competent authorities of a Member State and which certifies that an individual may, provided his ‘need-to-know’ has been determined, be granted access to EUCI up to a specified level (CONFIDENTIEL UE/EU CONFIDENTIAL or above) until a specified date; the individual thus described is said to be ‘security cleared’.” [7] Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: (https://www.eeas.europa.eu/eeas/eeas-privacy-statement-data-protection-notice-purpose-processing-personal-data-related-public_en) and on the EEAS Intranet:(https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements-dp-notices).

Role Overview We are looking for a dedicated and technically skilled Resident VC Engineer to manage and support the Cisco on-premise centralized MCU-based video conferencing system at a PSU client site in Bangalore. The ideal candidate will ensure the seamless operation of enterprise video conferencing infrastructure across a distributed environment. 🎓 Qualifications Option 1: BE/BTech/MCA/MSc (Computer Science/Electronics) Minimum 3 years of relevant experience Option 2: Diploma/BCA/BSc (Computer Science/Electronics) Minimum 5 years of relevant experience ✅ Must-Have Skills Hands-on experience with Cisco CMS, CMM, CUCM, TMS, Expressway, and IP Phones Strong understanding of SIP and H.323 protocols Proficient in managing Cisco VC endpoints Certifications such as CCNA, CCNP, or CCIE are highly preferred 🛠 Key Responsibilities Schedule, monitor, and manage daily VC sessions across departments Serve as the primary onsite contact for all VC-related operations and escalations Manage and support 200+ VC endpoints across multiple client locations Submit weekly performance and activity reports; perform infrastructure backups Coordinate with Cisco TAC, client POCs, and internal teams for issue resolution Execute configuration updates, firmware upgrades, SSL certificate renewals Test and validate new features before deployment into production Schedule and manage WebEx meetings via shared credentials Coordinate RMA processing for faulty devices using the client’s Cisco account Ensure continuous, high-quality VC service with minimal downtime Deliver basic user training and support on VC usage and troubleshooting 🖥 Industry Focus IT Infrastructure | Unified Communications | Enterprise Video Conferencing 📅 Experience 3–5+ years , depending on educational qualification 🔧 Technical Domain Cisco Collaboration | Networking | Onsite Support

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM has an opportunity for a highly motivated Platform Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies. You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure. You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios. Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes. You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members. Supports and helps orchestrate legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Support automation and acceleration of the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Support development and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud and on-premise infrastructure. Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery. Supports development and implementation of technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems. Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. Provides direct support of enterprise infrastructure including cloud and on-premises computing/data solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments. Configures and integrates custom and 3rd party applications and add-ons. Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Other duties as assigned. EDUCATION/CERTIFICATIONS Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree TECHNICAL SKILLS Microsoft Windows and Non-WinOS such as Linux Server administration – Required Troubleshooting of complex distributed environments - Required Management of Public Cloud and on premise Offerings (IaaS, SaaS, PaaS, VMware, O365, ADO) – Required Advanced Scripting Skills (PowerShell, Terraform and other IaC languages) - Preferred Ability to use/implement automation tools and IaC - Preferred Strong performance tuning experience- Preferred Microsoft Internet Information Server (IIS) and the basic operation of websites, application pools, IIS administration, ports, SSL certificates - Preferred Citrix VDI administration – Preferred 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) - Preferred. EXPERIENCE Strong knowledge of IT infrastructure, network and directory services required Experience in the following areas preferred: 1+ years’ Administering Directory Services for MS Windows 2012-2019 – Required 1+ Experience with Public Cloud Solutions (Azure//AWS/Google) – Required Managing/deploying secure certificates (SSL)- Required IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) – Required Managing infrastructure in a virtualized environment – Required Experience in Orchestration and containerization using Kubernetes - Required Identity Management SSO/MFA – Preferred Agile Methodology Experience – Preferred Experience with Site reliability engineering and ITIL framework – Preferred LEADERSHIP/SOFT SKILLS Experience in team collaboration – Required Excellent written and oral presentation skills – Preferred Exceptional analytical and process development skills - Preferred At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com .