10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You will be responsible for designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. Your role will involve leading technical implementations, ensuring integration with enterprise systems, and providing strategic guidance on contact center technologies. Key Responsibilities: - Develop end-to-end contact center architectures using Cisco UCCX and Webex Contact Center - Align solutions with business goals and customer experience strategies - Lead implementation, upgrades, and migrations - Configure systems, develop custom scripts, and integrate APIs - Ensure performance, scalability, and compliance - Provide post-go-live ...

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Network Voice - CISCO HCLTech

14.0 - 16.0 years

0 Lacs

hyderabad, telangana, india

On-site

Network Voice - CISCO Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Requirement Details: Primary Location: Noida Position Overview (Job Summary): The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead technical implementations, ensure integration with enterprise systems, and provide strategic guidance on contact center technologies. Primary Skills: Cisco UCCX and Webex Contact Center architecture and implementation Cisco collaboration tools (CUCM, Unity, CUBE) IVR scripting and call flow design using Cisco Script Editor Cisco Finesse and Webex APIs S...

Posted 1 month ago

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