Assistant Manager-Back-End/ Non Voice / Customer Service -Webchat EXL

0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Webchat experience mandatory Manage teams and ensure respective SLA/KPIs are met with major focus on all operational deliverables Assist and mentor the Assistant Manager to come up the learning curve Motivate team members and control shrinkage/attritions Identify and / or drive process improvement initiatives Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations Provide inputs on process and system to the team members Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, externa...

Posted 1 month ago

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Executives EXL Talent Acquisition Team

1.0 - 5.0 years

0 Lacs

noida, all india

On-site

You have good Computer navigation skills and keyboarding skills. You should be familiar with MS Office. Your typing speed must be between 30-35 wpm with 95% accuracy. You possess necessary knowledge of business concepts to effectively perform the job. You make decisions in a timely manner; showing good judgment about when to make decisions independently and when to collect more information or involve others. You commit to achieving specific objectives and take ownership for accomplishing them. You are responsible for handling high volumes of transactions. You effectively balance quality, timeliness, and productivity standards. You have Webchat/Digital knowledge. You demonstrate self-discipli...

Posted 1 month ago

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