2.0 - 6.0 years

0 Lacs

haryana

On-site

In this role as a Chat Servicing Team Leader at American Express, you will lead a team of chat agents to provide exceptional customer service and support. Your strong leadership skills, customer-centric mindset, and ability to drive performance will be essential in achieving key metrics and ensuring high-quality service delivery. Your role will involve motivating and developing team members, monitoring performance metrics, and collaborating with stakeholders to enhance the overall customer experience. **Key Responsibilities:** - Lead and motivate a team of agents to achieve performance targets and deliver excellent customer service. - Provide regular coaching, mentoring, and feedback to enha...

Posted 3 weeks ago

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Web Project Manager RankHigher

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Web Project Manager, you will be responsible for accomplishing web project objectives by establishing project scope, designing and delivering solutions, and leading team members. Your key responsibilities will include: - Establishing web project scope by studying strategic business drivers, discovering and validating business and technical requirements, obtaining input from subject-matter experts, and recommending changes to current business practices. - Working with clients to develop website architecture, wireframe, and complete design & user specification document for clients & developers. - Developing web solutions by formulating objectives, planning project life-cycle deliverables ...

Posted 2 months ago

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Kannada Linguist - AI Training & Evaluation Krutrim

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Linguist-AI Training & Evaluation at Krutrim (Ola), you will be responsible for curating high-quality datasets, evaluating language models, and fine-tuning performance using Reinforcement Learning from Human Feedback (RLHF). Your role will involve working on evaluating model outputs, DPO Data Set creation, performing comparative analysis, and benchmarking Krutrim's AI models against industry standards. The ideal candidate should possess native-level fluency in Kannada language with excellent command over English. Proficiency in multilingual linguistics is considered a plus. Additionally, a basic understanding of Natural Language Processing (NLP), machine learning models, and large langu...

Posted 3 months ago

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