7 Web Publishing Jobs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Mgt./ Web Publishing(Digital).

S&P Global Commodity Insights The role: Commodities are at the heart of many of the biggest news stories today, whether because of unprecedented geopolitical and economic challenges or the accelerating energy transition. Were looking for a resourceful editor to help deliver a curated selection of news and information to the market, learning about all sectors S&P Global Commodity Insights cover s along the way , from oil to agriculture to emissions. As digital content editor, you'll bring a passion for news, excellent digital media skills and an instinct for creating engaging content for social channels. Youll use your creativity to produce and promote best-in-class multimedia content that will grab the attention of a large and growing audience for financial news online. Working closely with editors, analysts and marketing, you will focus on publishing and optimizing content on our website , creating social media posts, and editing podcasts and short-form videos . Youll need to be collaborative and proactive, ready to continually try out new tactics for creating, packaging and sharing our content. In the role, youll also monitor content performance analytics to track our impact and help us evolve our strategy. A genuine interest in commodity markets is a must , but we will provide full training so work experience in this area is not essential. The impact: Tell compelling stories about energy and raw materials, translating complex ideas into engaging and accessible content. Basic qualifications: 2 years in a journalism, communications or similarrole Experience in creating social media content for a variety of platforms e.g. Twitter, LinkedIn, YouTube, Instagram Skillful writer with strong grasp of spelling and grammar Eye for detail and sharp visual presentation Strong narrative and storytelling skills; ability to find the so what? in a story Understanding of basic economic concepts, interest in commodity markets, energy and raw materials Comfortable with data and interested in data visualization data underpins the majority of S&P Global Commodity Insights content Strong communication skills Preferred Qualifications: Experience with content management systems/web publishing Basic filming skills for short-form video Experience with audio and video editing/creation software (e.g. Audacity, Audition, Premiere Pro) SEO knowledge/experience Responsibilities Publish stories, podcasts, video and interactive content on website and other online platforms Promote published content on social media channels Record podcasts (in person and virtually) and edit them Plan and edit short video content Analyze content performance across web and socials and use data to drive strategy Generate ideas to innovate aroundsocial media activity Maximize the display of graphics and interactive content on the web Help with engagement initiatives to encourage wide participation inmultimediacontent Co-ordinate with a variety of teams across editorial, research, marketing and product to plan and execute content on a global, cross-commodity scale

Hiring for US Based client for Web Content Administrator role on a payroll of Mynd Integrated Solutions. Job Title- Web Content Administrator Location - Sec 8 , IMT Manesar, Gurgaon Shift Timings- Rotational after every 3 Months Working Days- 5 Days Working (Fixed sat/ sun off) Working Model Hybrid 3 days in Office , 2 days WFH Cab Facility provided to Hiring Locations Tenure upto 1.5 years ( No Bond )-Every 6 months contract gets renewed basis performance and client requirement and can be converted to direct payroll depending performance and requirement. Interested can share Resume -"Komal.kareer@myndsol.com" "Only Delhi/ NCR candidates are preferred " Job Role Manage and update content for marketing and corporate websites. Review and process requests for website changes or updates. Coordinate with IT to fix technical issues. Lead small projects to ensure tasks are completed on time. Communicate with different teams to ensure smooth workflows. Follow guidelines and report progress to the manager. Responsible for creating and maintaining assets (web content) on client website based on request coming from business including, but not limited to, Digital Content and User Experience, Global Marketing etc 90% non-development (content management, analysis, and coordination) and Approximately 10% development/project management (defect resolution).

Job Description: Work with global cross-functional groups across time zones to implement new features and updates across websites and drive the priorities for the assigned product segment Actively participate in sprint planning and other squad meetings, and establish content and publishing plans Closely work with US Production Lead in Jira story assignments and tracking, and coordinate the US publishing work during the IST hours Collaborate with regional partners, in-country resources, etc., and ensure that regional perspectives are taken into consideration while authoring the content Own the end-to-end life cycle of International workflow Coordinate the localization delivery process Collaborate with the Content QA team to drive QA priorities (US & Intl) Coordinate with the Engineering team to automate the production work Participate in the capacity planning exercise to ensure effective capacity utilization across BUs Job Summary: 12+ years of experience Around five years of online content production experience, including web publishing and version control Should have the experience of leading multiple concurrent projects Good experience and knowledge of Web Technologies (HTML, XHTML, XML, CSS, JavaScript etc.) Good understanding of Web Content Management System Previous experience in web development would be a plus Proficiency in a foreign language is an advantage

As a Digital Content Producer, you will be part of a team transforming Blackbauds global marketing web properties into high-performing demand-generation engines that support our brand while driving customer acquisition, retention, and growth. You will support these efforts by updating content using features and functions of our WordPress content management system to build web pages and publish content. The web producer works closely with the web team to maintain, update, and create pages on multiple websites within the Blackbaud portfolio. What youll do: Execute content updates on web pages in WordPress CMS Create, edit, format, and publish pages from internal customer requests Executing content updates and requests on web pages in WordPress CMS including re-formatting content, re-organizing content, correcting errors, and problem-solving with a focus on web best practices Perform quality assurance on new content releases, document activities Test website functionality and compatibility between browser vendors and devices Collaborate with the web team to ensure proper delivery of web pages What youll bring : 1 to 3 years of experience in web publishing, experience in HTML, CSS, and WordPress, working with Gutenberg blocks a plus Good understanding of content management systems Well-organized with strong attention to details Experience using project management software for workflow management Preferred technology experience: WordPress, Asana, Marketo forms, Tealiu,m and/or Adobe Analytics experience a plus Able to work flexible hours as required by business priorities

About the role: As a Digital Content Producer, you will be part of a team transforming Blackbauds global marketing web properties into high-performing demand-generation engines that support our brand while driving customer acquisition, retention, and growth. You will support these efforts by updating content using features and functions of our WordPress content management system to build experiences and publish content. The web producer works closely with the web team to maintain, update, and create pages on multiple websites within the Blackbaud portfolio. What youll do : Execute content updates on web pages in WordPress CMS Create, edit, format, and publish pages from internal customer requests Executing content updates and requests on web pages in WordPress CMS including re-formatting content, re-organizing content, correcting errors, and problem-solving with a focus on web best practices Perform quality assurance on new content releases, document activities Test website functionality and compatibility between browser vendors and devices Collaborate with the web team to ensure proper delivery of web pages What youll bring: 3-5+ years of experience in web publishing, experience in HTML, CSS, and WordPress CMS, experience working with Gutenberg blocks a plus Experience updating a portfolio of websites Good understanding of content management systems, features, and functionality of the CMS Good understanding of web and SEO web best practices Understanding of web browser vendors and compatibility testing Good knowledge of mobile device testing Excellent time management and planning skills Well-organized with strong attention to details Experience using project management software for workflow management Preferred technology experience: WordPress, Asana, Marketo forms, Tealium, and/or Adobe Analytics experience a plus Able to work flexible hours as required by business priorities.

Job Description: Work with global cross-functional groups across time zones to implement new features and updates across websites and drive the priorities for the assigned product segment Actively participate in sprint planning and other squad meetings, and establish content and publishing plans Closely work with US Production Lead in Jira story assignments and tracking, and coordinate the US publishing work during the IST hours Collaborate with regional partners, in-country resources, etc., and ensure that regional perspectives are taken into consideration while authoring the content Own the end-to-end life cycle of International workflow Coordinate the localization delivery process Collaborate with the Content QA team to drive QA priorities (US & Intl) Coordinate with the Engineering team to automate the production work Participate in the capacity planning exercise to ensure effective capacity utilization across BUs Job Summary: 12+ years of experience Around five years of online content production experience, including web publishing and version control Should have the experience of leading multiple concurrent projects Good experience and knowledge of Web Technologies (HTML, XHTML, XML, CSS, JavaScript etc.) Good understanding of Web Content Management System Previous experience in web development would be a plus Proficiency in a foreign language is an advantage