Responsibilities: Be a Product specialist for the Channel Solutions and provide in-depth technical assistance to clients. Assist in deployment and troubleshooting on-the-go. Gain in-depth knowledge of products from a content and delivery standpoint. Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues. Record accurate and timely tracking of client issues within our customer Relationship Management system (Salesforce). Documentation of newly found solutions and product updates. Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads. Assist Technology teams with building and maintaining resource libraries for clients, including program snippets, documentation, consultancy resources. Work on creating complex API, XML streaming feeds and FTP requests (POSTMAN, ARC, SWAGGER, etc.,) to use our data and assist client with query tuning and performance improvements. Research and gain knowledge on the rapidly evolving product offerings. Assess the technical environment dynamics within the client sites that may impact product performance Involve in testing/user-acceptance tests of new implementations. Basic Qualifications: Graduate in Computer Science with 0 to 2 years of experience Solid communication skills (English verbal & written) Strong technical writing skills. Basic level expertise on Microsoft Suite Tools. Good knowledge in .Net/.Net Core/C#/Java Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) & Web Transport Schemes (SOAP, XML, JSON, etc.) Exposure to WINDOWS, UNIX or LINUX environments. Basic Implementation knowledge on RDBMS concepts. Quick learner and ability to grasp new technologies. Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills. Ability to keep pace with rapid changes in products. Willing to work in any 5 day shifts and longer night shifts. Preferred Qualifications: Graduate in Computer Science and CommerceFinance is preferred Prior experience in client support teams Knowledge on Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.) Knowledge on Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.) Knowledge on Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
