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IT Product Support Marsh McLennan

1.0 - 4.0 years

0 - 3 Lacs

noida, gurugram

Hybrid

ESSENTIAL JOB RESPONSIBILITIES Understand support ticket (Incidents and Service Requests) requirements and coordinate with requestors for better requirement clarity. Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions. Understand the application and its various processes along with stakeholders information. Good analytical, communication and email etiquette skills. Excellent communication skills to interact with users, internal teams, and vendors. Stay up to date with industry standard best practices/techniques related to Application development Availability for meetings, on-call support, off-hours support work (including weekends) as required Be able...

Posted 2 months ago

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