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0.0 - 5.0 years

2 - 3 Lacs

Thane, Navi Mumbai, Dombivli

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Zomato Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Blended Process) Process:- Voice Process / Chat Process (Blended Process) Note:- Work From Office. Salary :- 2 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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0.0 - 5.0 years

2 - 3 Lacs

Mohali, Chandigarh, Panchkula

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International Chat process rotational shift 32CTC rotational shift 27ctc Good comms Job location Mohali Interview only at office 4Rounds

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1.0 - 6.0 years

1 - 4 Lacs

Kolkata

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Hiring for International Chat Process Location-Kolkata Salary-4.50LPA Both Side Cab 5 days working|| 2 offs UK rotaitonal shft Walkin Interview Immediate Joining For more details can Call/WhasApp Shivani@9953855726 Required Candidate profile Must have Excellent Communication skills Any UG/Graduate with min 1 year of experince in international Chat Process

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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**"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. We are looking out for candidates who can join immediately. Roles and Responsibilities:- Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions at your best ability. Maintain a positive attitude and calmly respond to customer complaints.s Open new customer accounts. Refer issues and question to managers if necessary. Job Description Customer support executive Technical support executive Fresher/Experience Work From Office Salary Package up to 4.5 LPA 24/7 Shift For More Details: Call HR Muskan-9380964680- or 9964080000 or visit jobshop.ai to explore other open positions with us

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Sitting profile, Customer service only , No sales involved Required candidates for both voice & chat process... fresher eligible. Good salary +Growth opportunities Free Placement. No Fee to be paid.. call now Ms.Bhawna sharma 83604 82210 6230972380 Required Candidate profile candidate must be 12th at least, Graduate & Post graduates also required. male female both required, Fresher eligible Call Ms.Chandni 6230972380 Ms.Priyanshu 93177 53708 Ms.Radhika 8146555305

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Kharar

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urgent Required Btech,BCA,Bscit Candidates for Leading MNC Company Btech all stream required Electrical, Electronics, Mechanical,computer science,IT,CIVIL sitting profile Good salary+growth opportunities more info,call Ms.Radhika sharma 8146555305 Required Candidate profile candidate must be 12th atleast in any stream with good comm skills and must have basic knowledge of computer..for more information feel free to call at the given no. Ms.Shabnam 88942 51695 8091521126

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0.0 - 5.0 years

3 - 6 Lacs

Pune, Bengaluru

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Greetings, for the candidates who are the residents of Pune / Bangalore and are okay with Work From Office looking in a leading MNC we have a profile for you . We are looking for the candidates having minimum 1 year of International Voice/ Chat Experience. Profile - Senior Executive Job location - PUNE / BANGLORE Qualification : * UG / Grad all are eligible * Good Verbal --- communication skills in English *1 year International Voice / Live Chat Customer Care Experience required * Salary - Upto Rs 6.5 LPA Freshers with excellent English ----Salary upto Rs 3.00 LPA Roles and Responsibilities in an International Voice Process BPO-- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Working days -5 (Rotational Shifts) Interested Candidates Call or Whats App resume Divya -- 9821182650 Vanshikha 9628373762 Areesha 9628373763 Yagyanshi 9821182648 Siya 7565006262 ## KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

**"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. We are looking out for candidates who can join immediately. Please call HR Medwin on 6360064569 Roles and Responsibilities:- Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions at your best ability. Maintain a positive attitude and calmly respond to customer complaints.s Open new customer accounts. Refer issues and question to managers if necessary. Job Description Customer support executive Technical support executive Fresher/Experience Work From Office Salary Package up to 4.5 LPA 24/7 Shift For More Details: Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us

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1.0 - 6.0 years

3 - 4 Lacs

Kolkata

Work from Office

Greeting From Ishmeet Consultant Pvt. Ltd Any grad/ Ug with min 1year international Chat experience can apply Salary - 4.50 LPA 5 days working || 2 off rotational shifts (UK Time Zone ) Both side cabs Contact HR Aditi @ 9582050101

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1.0 - 6.0 years

3 - 4 Lacs

Kolkata

Work from Office

Greetings for Ishmeet consultant Pvt. Ltd Role :-Chat Process Experienced :- Min1years international can apply Salary :- 4.50LPA Rotational Shift Both Side Cabs For more Infor call or whatsApp HR Shine@999936729 Walk in interviews

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0.0 - 4.0 years

2 - 3 Lacs

Hyderabad

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Job Description: Our Process Associates ( Proctors ) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process. The Responsibilities: Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules Serve as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues Log Active Interventions so they can be reported on at a Company level Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers Interviewing test takers with required documentation Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker Supervise the examination for the entire period and document the same in the database. Participate in weekly review meetings. Report technical issues during the exam to the technical support team Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support. Additional Position Information: Onsite Location: Nacharam Core Hours: Rotational - Night Shifts Core Days Worked: 5 Days Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement. Desired Attributes: Excellent verbal and written communication (English required) Ability to communicate eectively with customers and employees Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite Ability to be responsive and adept at problem-resolution and critical thinking Ability to achieve positive satisfaction results from customers and employees The Benets: Competitive Pay Two way Cab Services (Selective regions) Healthy work Culture Career Growth Opportunities Learning and Development Opportunities Company Sponsored Health Insurance Referral Award Program Free Food (Lunch, Dinner & Breakfast) 6k Transport Allowance

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1.0 - 6.0 years

3 - 4 Lacs

Kolkata

Work from Office

Greetings From Ishmeet consultant Pvt. Ltd Min 1 years international chat experience can apply Salary Upto 4.50 Lpa UK rotational shift Both side cabs For more info call or whatsApp HR Sanjana@9999129207 Walk in interview

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1.0 - 6.0 years

3 - 4 Lacs

Kolkata

Work from Office

Any Grad/Undergrad with min 1 year international chat experience can apply Salary Upto 4.5 LPA 5 Days working / 2 Rotational off Both sides Cabs UK Rotational shifts Walk-in interview Rounds For more info call/Whatsapp HR Harmeet 9582013131

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram

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Hiring for international Chat Process UG/Grad with 1 yr of exp into Customer service can apply with excellent communication Location Gurugram Salary-27k to 36k in hand 5 days working/2 roster off Rotational shift Both side cabs Anjali :9354911705 Required Candidate profile Candidates must have excellent communication skills with immediate joiner. Candidates must be comfortable working in Rotational shifts and WFO Perks and benefits Lucrative Incentives 2500-3500 Variable Bonus

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1.0 - 5.0 years

4 - 5 Lacs

Hyderabad

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364822002 / 8762784204 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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1.0 - 4.0 years

2 - 5 Lacs

Chennai

Work from Office

Dear Candidates, Greetings from Teleperformance!!! Graduation is Mandatory. Excellent communication skills. Should have experience in international Live Chat / Web chat process. Willing to work in rotational night shift. 5 days working / 2 days rotational week off. Pick up and drop provided. Job Location - Perungalathur- Shri ram Gateway. Looking for immediate joiners. Interested candidate Please Walk in directly with your updated resume and ID Proof. Regards Hema.

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1.0 - 5.0 years

4 - 6 Lacs

Noida, Gurugram

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Role & responsibilities We are hiring for Multiple processes # Chat process We are hiring for a 100% non voice process. Responsible for solving customers queries over the chat related to telecom products and services. # Blended Process Opening for a Blended process. Responsible for solving queries of the customers related to various digital marketing plans over the chat and calls. We are also hiring for a financial blended customer service process also. # Voice Process Hiring for a complete voice process. Responsible for solving customers queries over the calls related to telecom products and services and after resolving customer query candidate needs to do upselling also related to upgradation of plans. # Travel Process Responsible for solving queries of the customers and helping them for various hotel bookings. # Banking Process Responsible for solving banking products and services related queries of the customers over the calls. # Technical process Responsible for providing technical support for an accounting software for australian customers. Its a troubleshooting process. Preferred candidate profile Undergraduates/ Graduates/B.E./Btech with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english. Candidate should be comfortable working in 24*7 shifts. Perks and benefits Salary up to 41k in hand. Excellent incentives. Good career growth. 5 days working. Cab facility and lot more benefits. Top Most brand name. To apply and for any queries whats app or call @ Gautam - 8800499244 OR Sanchali - 7669010505

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

**"Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Dont miss your chance to join the leading names in BPO apply today! 1). International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2)International Customer Support(Voice)2-Way Cab Provided Work Location : Bengaluru, Whitefield Salary upto 40,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

1 - 4 Lacs

Gurugram

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Hiring for Customer Service Voice process - Gurgaon In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing /understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

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