Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. At Reputation.com, we empower large, multi-location enterprise organizations to listen,respond, and act on their customers' voices through online presence management, social media management, and customer experience management services—all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we design intuitive, innovative, and beautiful products that people love. We’re looking for a talented and passionate UX Designer who thrives on tackling complex problems and crafting seamless, elegant user experiences. This role will focus on contributing to the design of our product platform, collaborating cross-functionally, and delivering impactful solutions. You will have the opportunity to work closely with customers, see your designs come to life, and make a meaningful impact. Responsibilities Collaborate early with cross-functional teams including product management, development, customer success, implementation and marketing to ensure UX design integration into the product lifecycle is technically feasible and meets design standards. Familiarity with WCAG 2.2 accessibility requirements for web and mobile. Conduct user research with internal teams and customers, analyze feedback, and translate insights into actionable design solutions. Create wireframes, prototypes, user flows, and high-fidelity designs for adaptive web and mobile platforms. Support the development and maintenance of the design system to ensure consistency across products. Advocate for user-centered design principles and contribute to usability testing and iteration cycles. Partner with product managers and developers to ensure accurate implementation of design specifications. Stay updated on industry trends, tools, and best practices to bring innovative ideas to the team. Qualifications Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field or equivalent design experience.. 3+ years of experience in UX design for enterprise web and mobile applications. 3+ years designing for enterprise and SaaS applications. Strong interaction design skills and a solid understanding of user-centered design principles and patterns. Understanding of Design Thinking processes and their implementation into engineering and product priorities. Proficiency in design/prototyping tools like Figma, Sketch, or Adobe XD. Experience designing for responsive web applications and mobile/tablet platforms. Excellent analytical skills with experience in data visualization and user research methods. Ability to communicate design concepts effectively across different audiences. A collaborative spirit in working with product/engineering teams as well as other designers. Experience working within agile development teams. Self-motivated, detail-oriented, creative, and eager to collaborate in a team environment. When You Join Reputation, You Can Expect Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our Employees Say It Best According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our Employees Highlight Our Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment!” Diversity Programs & Initiatives Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, We Believe In Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. Show more Show less
