Wave Technical Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

• Ready to work in a 24.7 mission-critical environment. This includes shift work and weekends.

• Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.

• Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues

• Troubleshoot, debug, and drive Push-To-Talk solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.

• Deploy the Push-To-Talk application and configure the network for communication across servers.

• Monitor network performance, application performance, and service integrity.

• Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.

• Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the Push-To-Talk solution and provide one-stop interfaces that indicate the health of the solution.

Basic Requirements

• Basic Networking Protocols

• A background in Linux/Unix Administration

• Web-based applications debugging

• Docker and Azure Basics [Understanding of Virtualized Environments]

• Basic understanding of AWS CloudWatch

• Great communication skills

• Able to tackle customer calls

Nice to have Skills:

• Azure DevOps

• Databases

• Linux Administration and Shell Scripting

• Kubernetes and Docker

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.