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Incedo Inc. logo
Firewall Engineer Incedo Inc.

7.0 - 11.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Level 2 Support Engineer, your role will involve providing support to customers via phone, email, and case portal. You will be responsible for ensuring timely resolution within defined SLAs and escalating critical issues when necessary. Additionally, you will provide support for firewall devices by handling tasks such as setup, upgrades, policy configuration, and troubleshooting. Your key responsibilities will include: - Providing L2 support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. - Assisting with the configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. - Analysing traffic logs, system health alerts, and...

Posted 1 month ago

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