Warranty Claims Processor

Role & responsibilities

Operational Responsibilities

• Implement practices to improve operational efficiencies.
• Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle.
• To manage warranty claim for commercial vehicles within designated cycle time (TAT).
• Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure.
• Responsible to generate weekly & monthly production report for the team.
• Responsible for quality audits for the team.
• Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information)
• Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer.
• Technical review of the parts, cause of defect and defect description to validate warranty claims.
• Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component
• Collaborate with the internal & external stakeholders to understand product issues and determine claim validity.
• Should be able to interpret dealers complaint, cause & correction to take final decision on the warranty claims.
• Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims.
• Communicate with Dealers the shortfall & missing informations for timely closure of claims.
• Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases.
• Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings.
• Proactively learn about new product launches & update on products through web academy and clients websites.
• Should keep himself updated on changing dynamics of the industry & warranty business
• Maintain & mange expected Quality scores in the audits.

People Management Responsibilities

• Good team player
• Coach rest of the team on quality aspects or new learning when required

Core Competencies

Required skills:

• Interpersonal skills to deal with suppliers Quality, warranty engineers, etc
• Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim
• Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
• Organized, timely, pro-active and highly productive
• Strong written communication in English
• Attention to detail and ability to multi-task

• BE Mechanical/Automobile

Preferred:

• Experience in Warranty
• Hands on experience on automotive repairs & servive advisor.
• Experience with suppliers and strategic sourcing
• Mechanical knowledge of machinery
• Engineering

Preferred candidate profile

Regards

snigdh mishra

9310383754

Snigdh.Mishra@pyramidconsultinginc.com