Key Responsibilities: Lead the design, architecture, and deployment of Cisco ACI-based networking infrastructure. Develop and maintain high-level and low-level design documentation for ACI fabrics and integration with existing systems. Ensure alignment of ACI architecture with enterprise IT strategy, security policies, and business goals. Oversee migrations from legacy data center networking to ACI-based infrastructure. Collaborate with network engineers, security teams, and application owners to define policies, contracts, and tenant models. Evaluate and integrate ACI with third-party platforms, such as firewalls, load balancers, and hypervisors. Serve as the subject matter expert for ACI and associated SDN technologies. Provide technical leadership in troubleshooting, performance tuning, and capacity planning. Stay current on Cisco ACI advancements and contribute to continuous improvement initiatives. , Required Qualifications: Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). 8+ years of experience in enterprise networking, including design and deployment. 3+ years of hands-on experience with Cisco ACI architecture, deployment, and operations. Strong understanding of Layer 2/3 networking, VXLAN, BGP, OSPF, and multicast. Expertise in Cisco Nexus switches (9000 series) and APIC controller configuration. Familiarity with ACI policy models, tenants, application profiles, contracts, and EPGs. Experience with ACI multi-site & Macro-Segmentation deployments and integrations. Experience with virtualization platforms (VMware, Hyper-V), SD-WAN, and network security. Relevant certifications: CCNP/CCIE Data Center, Cisco ACI Field Engineer Specialist, or similar. Show more Show less

We Have Openings In CISCO L3 Network Engineer Role Total Exp :8 Years Location: Bangalore Shift: Willing to work in US Time Zone Notice Period : Immediate -15 Days Interested Candidates please share your updated Resume: Suneetha.d@truglobal.com Contact No : 9513059942--- Suneetha JOB DESCRIPTION 7-10 years of progressive experience in network engineering IP internetworking, MSTP, VRRP, VPC, and LAN Switching (Cisco Nexus and Catalyst Switches) Good understanding of Cisco SDA, fabric in box, DNAC expertise WAN circuits and protocols (MPLS, P2P, VPLS, IPSec) Dynamic IP Routing protocols (OSPF and BGP, eBGP) Fortinet SD-WAN implementation expertise Expertise in latest hardware and operating systems (Cisco IOS, Palo Alto Networks, Fortinet) Solid understanding of Wireless LAN (Cisco), Cisco ISE, Cisco NAC/dot1x and Cisco Guest Access

About Us: Tsaaros primary focus is on Data Privacy and Security Our team of specialist data privacy consultants, information security consultants, and penetration testers is dedicated to helping our clients run secure businesses with high efficiency We tailor our services to meet individual organizational requirements, aligned with their budget and resource challenges We take a pragmatic, risk-based approach to providing real-world, workable advice, guidance, and support that helps our clients tackle a wide range of security and privacy-related challenges Job Summary: The IT Administrator will oversee the company's IT systems, ensuring the smooth operation of all IT-related activities and providing technical support across all departments This role involves managing servers, networks, hardware, software, and security systems, troubleshooting issues, and implementing new solutions to enhance the companys IT capabilities Key Responsibilities: Manage, monitor, and maintain servers, networks, and computer systems to ensure optimal performance and availability Configure, monitor, and troubleshoot LAN/WAN networks, firewalls, routers, and switches Provide technical support to end-users, including hardware and software troubleshooting Promptly address and resolve IT-related queries and issues Implement and manage security protocols, including antivirus software, firewalls, and data backup/recovery processes Monitor for security breaches and ensure compliance with security policies Install, configure, and update software applications Manage software licenses and ensure compliance with licensing agreements Oversee the setup, maintenance, and repair of hardware, including desktops, laptops, printers, and other IT equipment Maintain accurate records of IT systems, configurations, and user support incidents Create and update technical documentation Coordinate with external vendors for the procurement and maintenance of IT equipment and services Ensure timely delivery and service quality Provide training to staff on IT systems and best practices Promote the effective use of technology within the organization Lead or assist in IT projects, such as system upgrades, network expansions, or software implementations RequirementsEducationBachelors degree in Computer Science, Information Technology, or a related field Experience2 + years of experience in IT administration, network management, or a similar role Technical Skills: Proficiency in Windows/Linux server environments Experience with network infrastructure (LAN, WAN, VPN, firewalls, etc ) Strong knowledge of IT security practices and tools Experience with cloud platforms (AWS, Azure) is a plus Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Familiarity with ITIL practices and frameworks Soft Skills: Strong problem-solving and troubleshooting skills Excellent communication and interpersonal skills Ability to work independently and manage multiple tasks simultaneously Attention to detail and commitment to delivering high-quality work Benefits Opportunity to work with a dynamic and innovative team Career growth and development opportunities Competitive salary and benefits package A supportive work environment that values creativity and initiative

* Experience Required programming language: C/C++, Python, JavaScript is advantageous. * Essential to this role, the candidate must be able to apply code development and design system/solution architecture Required Candidate profile Networking experience in LAN, WAN, VLAN, Managed Switch, Routers, Communication protocols TCP/IP based Modbus, EthernetIP, Profinet, HTTPS, MQTT Hands-on knowledge of industrial protocols, PLC & SCADA

* Experience Required programming language: C/C++, Python, JavaScript is advantageous. * Essential to this role, the candidate must be able to apply code development and design system/solution architecture Required Candidate profile Networking experience in LAN, WAN, VLAN, Managed Switch, Routers, Communication protocols TCP/IP based Modbus, EthernetIP, Profinet, HTTPS, MQTT Hands-on knowledge of industrial protocols, PLC & SCADA

. Job Title: Software Engineer 4 - Broadcom PFE Experience: 7+ Years About ACX Platform Software Team ACX platform is part of WAN BU, Our team in Juniper is responsible for driving technology leadership in the Juniper routing, access, and aggregation router developments for next-generation Metro and 5G networks, deployed in some of the world s largest service providers, data centers, enterprise, and metro ethernet networks. We are driving Juniper s growth in revenue and market share in service provider, data center, enterprise, access, and aggregation space, by delivering market-leading products with continuous innovation and relentless execution. These products (either modular or chassis-based) are based on either Juniper homegrown switching ASIC or based on merchant silicon. JOB DESCRIPTION We are looking for authoritative engineers for the Access & Aggregation product s PFE team. Work encompasses crafting, designing and developing forwarding software for merchant ASIC-based Platforms. You will get an opportunity to develop features in CFM, BFD, TWAMP, RFC2544, Y.1564 on Broadcom Qumran, Jericho ASICs What are our requirements? We are in search of someone who has good knowledge of Router/Switch architecture. Your prior work experience in any one of the domains is helpful CFM, LFM, Y.1731, Y.1564, RFC2544, BFD, TWAMP, LACP, Multi Chassis LAG, VPLS, EVPN MPLS, Experience/knowledge of Unix/Linux kernel Understanding of system architecture for network processor based products Experience in design/development of forwarding software Prior experience with Broadcom ASICS like Qumran/Jericho is helpful Your experience in trouble-shooting problems in actual customer network deployments or in complex lab topologies will be helpful. Do you have strong Coding and debugging skills with extensive experience in core file analysis? We are hiring someone with 6+ years of experience, preferably in a router/switch company. A deep understanding of concepts related to computer architecture, data structures and programming practices is desirable. A Bachelor/Masters Degree in Electrical Engineering or Computer Science.

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Infrastructure Engineer We are seeking a hands-on Infrastructure Engineer to join our team responsible for architecting, engineering, and evolving our firm s Linux environment. While this role will be focused on the operating system itself, we are also looking for generalists with broad exposure to supporting technologies. The ideal candidate will understand the interaction between the operating system, the virtualization environment, supporting CI/CD tooling such as Git and Jenkins, as well as the network layer in between. We need engineers with an automation first mindset - those that seek to solve problems with code and try to never deal with the same problem twice! We are a highly tech focused firm, and developer best practice and tooling impacts the majority of our departments and teams. In this pivotal role, you will be facing every aspect of our business, from internal technologists to trading team members. You will develop deep expertise in the tools we leverage and then help others to find how to efficiently use the right tools in their own workflows. This will include being familiar with our extensive AI LLM tooling both for answering user questions as well as leveraging APIs for enabling AI-powered developer tools and coding assistants within IDEs. You will need to demonstrate and support containerization tooling as part of both local development as well as deployment to Kubernetes and cloud. You will form relationships with technologists and developers across the firm, discover novel use cases, engineer and integrate product enhancements, and help promote best practices internally. Key Responsibilities and Required Skills Architect, engineer, and support Linux environments (ideally with Redhat specific knowledge), in a multi-user, multi-server setup leveraging central authentication (Active Directory/LDAP) Act as an escalation point for complex infrastructure and user issues, providing expert troubleshooting and root cause analysis. Automate system administration and operational tasks using Bash, Python, and Ansible Manage and optimize containerization workflows (Docker, Podman, Kubernetes) Integrate and troubleshoot authorization and authentication technologies (Active Directory, Kerberos, LDAP, Microsoft Azure SSO) Support and enhance our Jenkins and Git tooling as part of our GitOps build and deployment CI/CD pipelines Collaborate with global teams to deliver a best-in-class development and research platform, while explaining solutions to both technical and non-technical colleagues Proactively adopt and champion the use of AI/LLM tools for code generation, documentation, troubleshooting, and automation, and then help to demonstrate these best in class solutions to our users Qualifications/Skills Desired Familiarity with Hashicorp Packer for image orchestration and lifecycle management Experience with security hardening of Linux operating systems Experience with PowerShell scripting for Windows integration Understanding of monitoring and logging technologies, particularly Prometheus, Grafana, and the ELK stack (Elasticsearch, Logstash, Kibana) Hands on experience with building infrastructure on cloud platforms (AWS, GCP) Familiarity with network protocols (DNS, NTP/PTP, DHCP, PXE) and a solid understanding of network routing fundamentals, including how traffic flows between offices and across the WAN

Who You ll Work With: Quality is the most important attribute of our products. Why? Really simple, when the network aint working aint nothing working!" Arista appeals to forward-thinking organisations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable. This position will typically report to the Country Manager. You will be part of a team that includes the best field engineers in the cloud networking industry. And, you will have the support of our industry-leading Arista TAC, proof-of-concept resources, and executive team. What Will You Do? Arista Networks is seeking a Regional Manager - West to join our growing India & SAARC Sales team. In this role you will utilise a consultative sales approach to cultivate client & channel relationships within small enterprise, commercial and mid-market accounts in addition to the development of new white space accounts across the country. You possess a hunter mentality and have a proven track record of technology sales including cultivating relationships with existing customers in addition to penetrating new logo accounts. You are an influencer and possess the ability to act as a trusted advisor to deliver business value to both end users and key business stakeholders. Our team looks for individuals who embody our values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun. Exceed measurable sales objectives and extend the Arista brand to enterprise accounts in addition to developing new logo accounts. You will be responsible for utilising a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including our programmable leaf/spine switches, Cloud Grade Routing, Data Center, Cognitive Campus (Wifi), Security ( Awake ) , EOS (Open Source Network OS), CloudVision (Network Automation & Telemetry) and Monitoring Fabric solutions (Big Switch) Meet with key influencers, decision-makers, and C-levels to present Arista s value proposition. Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership. Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions Establish and manage key channel relationships in your territory. Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers. Conduct demand generation activities and technology forums. Collaborate with Arista peers on marketing plans and best practices. Keep up-to-date with technology partner solutions, competing solutions and competitor strategies. BS/BA degree or equivalent in addition to 15+ years of technology sales experience. Proven track record of direct selling into target accounts within the assigned territory and exceeding sales targets Proven track record of

IT Support Engineer Job Description We are a fast-growing company in the Pharmaceutical Industry, looking for a IT Support Engineer. Vacancy Location Ahmedabad Education Any IT or networking related course / degree (B.sc, Diploma etc) Ability to work independently and as part of a team. Desired Candidate Profile Troubleshoot windows hardware and software issues Configuring and troubleshooting Microsoft Outlook Printer scanner configuration and Basic Printer Troubleshooting Basic Knowledge of Networking (LAN-WAN-WIFI) CCTV Camera Installation Basic Knowledge of Active Directory Knowledge on OS installation of Windows 10 Windows 11

. Job Description: Position: Senior Technical Services Advisor Business Advanced Services Location: Bangalore . Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network. Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc ) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with Juniper engineering teams to improve potential quality issues with products. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience. Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus. Experience working in large enterprises, Network service providers have added advantage. ITIL Framework process knowledge will be an added advantage. Experience and desire to work on automation will be valuable in long run. Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful. Qualification and Experience: Experience with customer facing roles is essential. We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment. The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence. Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks ( www.juniper.net ) or connect with Juniper on Twitter , LinkedIn and Facebook . Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

Back Network Implementation (Routing & Switching) Experience in network implementation (device configuration) Experience in deploying Software Define WAN (HPE/Cisco) Experience In HP Aruba Preferred Or Cisco Network Troubleshooting Knowledge on Troubleshooting L1 L7 of the OSI Model Network Migration / Network Refresh Experience in network migration in brown field environment Requirements Participate in network migration from current to new network (SDWAN) Participate in technical bridge during the migration Interface with on site technician and provide remote guidance Work with customer and support user acceptance testing Provide status report to the Project analyst / Project Manager Participate in Project meeting Develop network documentation Communication skills (Verbal & Written) Experience in working in a service provider environment Familiar with Bank infrastructure Education QualificationsBachelors degree or Cisco Certified Network Associate What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Who You ll Work With: Quality is the most important attribute of our products. Why? Really simple, when the network aint working aint nothing working!" Arista appeals to forward-thinking organisations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable. This position will typically report to the Country Manager. You will be part of a team that includes the best field engineers in the cloud networking industry. And, you will have the support of our industry-leading Arista TAC, proof-of-concept resources, and executive team. What Will You Do? Arista Networks is seeking a Regional Manager - West to join our growing India & SAARC Sales team. In this role you will utilise a consultative sales approach to cultivate client & channel relationships within small enterprise, commercial and mid-market accounts in addition to the development of new white space accounts across the country. You possess a hunter mentality and have a proven track record of technology sales including cultivating relationships with existing customers in addition to penetrating new logo accounts. You are an influencer and possess the ability to act as a trusted advisor to deliver business value to both end users and key business stakeholders. Our team looks for individuals who embody our values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun. Exceed measurable sales objectives and extend the Arista brand to enterprise accounts in addition to developing new logo accounts. You will be responsible for utilising a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including our programmable leaf/spine switches, Cloud Grade Routing, Data Center, Cognitive Campus (Wifi), Security ( Awake ) , EOS (Open Source Network OS), CloudVision (Network Automation & Telemetry) and Monitoring Fabric solutions (Big Switch) Meet with key influencers, decision-makers, and C-levels to present Arista s value proposition. Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership. Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions Establish and manage key channel relationships in your territory. Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers. Conduct demand generation activities and technology forums. Collaborate with Arista peers on marketing plans and best practices. Keep up-to-date with technology partner solutions, competing solutions and competitor strategies. BS/BA degree or equivalent in addition to 15+ years of technology sales experience. Proven track record of direct selling into target accounts within the assigned territory and exceeding sales targets Proven track record of

Network Engineer The candidate will be a part of Follow The Sun (FTS) team of global network engineers. The network team engineers, automates, monitors and supports high performance networks with extreme uptime requirements utilizing cutting edge network technologies. This role will focus on all aspects of enterprise networking including datacenter, backbone, market data, co-lo and end user environments. The Asia Networks team is part of the Asia Infrastructure team with expertise across infrastructure disciplines including Data Center Management, Windows, Unix, Cloud , Information Security and virtualization. The role will be able to work with technical engineers and clients that span global offices across the US, EMEA, and APAC. Principal Responsibilities Engineering, operations and implementation role in enterprise networks across all aspects of the network, including Market Data, low latency execution, datacenter, backbone, desktop connectivity, corporate Wi-fi and remote offices. Serve as an escalation point for critical issues. Help connect the global team to key network challenges and advocate for the needs of the APAC region. Implementation of global standards and participation in the network automation framework for deployment and operations. L2/L3 operational support experience with a desire to train more junior engineers and contribute to operational process improvement. Requirements Minimum of 3 years of experience in a hands-on technical role for networks. Proven ability to take on a strong technical ownership capability in a global organization. Strong communication skills across engineering staff of multiple disciplines. An understanding of the importance of operations with a desire to train and mentor more junior engineers and improve/automate operational processes Technical Competencies Expert knowledge of BGP routing protocol with a working knowledge of OSPF/IS-IS Expert skills in Trading Network implementation & operations, provisioning connectivity to various exchange and counterparty B2B connections An understanding of low latency technology and how latency impacts certain trading strategies Technical knowledge of multicast based provision of trading market data Technical Competencies - Nice to have Experience with DC, enterprise leaf/spine designs, WAN engineering, enterprise QoS. Knowledge and experience of DMZ and Network Security technologies, Cisco and/or Palo Alto firewalls & F5 load balancers. Some exposure to Cloud networking is beneficial. Python, Go programming exposure with a slant towards network automation and tooling. Experience with analyzing packet captures, network capacity and performance management using FMAD, Corvil, Grafana, Prometheus etc. Experience of SDWAN technologies and their application for home user and small office deployments.

We are seeking a highly skilled and motivated Store Network Engineer with hands-on experience in Cradlepoint , Cisco Meraki , VMware VeloCloud , and general networking technologies. The ideal candidate will be responsible for designing, deploying, managing, and troubleshooting enterprise WAN/LAN networks, with a strong focus on SD-WAN and on-prem/cloud-managed infrastructure. Key Responsibilities: Design, implement, and support network solutions using Cradlepoint , Cisco Meraki , and VMware VeloCloud . Configure and maintain network devices including routers, switches, firewalls, and wireless controllers. Monitor network performance and troubleshoot network issues to ensure high availability and reliability. Implement and maintain secure network architectures that align with business and compliance requirements. Collaborate with cross-functional teams on network-related projects, including site deployments, migrations, and upgrades. Create and maintain detailed documentation including network diagrams, configurations, and standard operating procedures. Manage and optimize SD-WAN environments for performance, failover, and cost-efficiency. Provide Tier 2/3 support and escalation for network incidents and outages. Stay up to date with industry trends, new technologies, and best practices. Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). 3+ years of experience in network engineering, including hands-on experience with: Cradlepoint NetCloud and LTE/5G edge devices Cisco Meraki (MX, MR, MS series) VMware VeloCloud SD-WAN Strong knowledge of IP networking, routing protocols (BGP, OSPF), VLANs, NAT, VPNs, and QoS. Experience with enterprise-level firewall and security appliances. Ability to troubleshoot complex network issues across different layers and vendors. Familiarity with monitoring tools (e.g., NetCloud Manager, Meraki Dashboard, VeloCloud Orchestrator, SolarWinds). Strong communication, documentation, and organizational skills. Preferred Qualifications: Certifications such as: Cradlepoint Certified Network Associate (CPNA/CPNE) Cisco Meraki CMNA or CCNA/CCNP VMware SD-WAN by VeloCloud certification (VCP-NV) Experience with scripting and automation (Python, Ansible) is a plus. Knowledge of cloud networking (Azure, GCP) is a bonus.

We're Hiring: Network Support Engineer (IP/Ethernet) Location: Airoli, Navi Mumbai Industry: Telecommunication / Internet Service Provider Experience: 35 Year Are you a network ninja who thrives in high-pressure environments and lives for the "aha!" moment when a tricky issue is resolved? If yes, were looking for you! What You'll Be Doing: Deliver Tier 2/3 support in a telecom-grade NOC setup. Troubleshoot & repair Ethernet/IP circuits at both service and circuit levels. Configure , install , and maintain network devices like Routers, Switches, and NIDs. Work on platforms such as Juniper , Cisco , Nokia , Ciena , Accedian . Perform deep protocol analysis using CLI and SNMP -based tools. Conduct RFC 2544 testing and validate network throughput. Support field teams with OTDR fiber testing to isolate faults. Leverage tools like Wireshark , iPerf , and vendor-specific diagnostics. What We’re Looking For: Strong hands-on experience (3–5 years) in IP/Ethernet networks. Proficiency in CLI, SNMP, and diagnostic tools. Preferred certifications: Cisco: CCNA / CCNP Juniper: JNCIA / JNCIS Nokia certifications are an added advantage. Be part of a team that values expertise, rewards problem-solving, and builds the backbone of tomorrow’s digital world. Interested? Let's talk! litishia.c@genxhire.in 8655732168

iEnergizer We are hiring for Technical Support Executive profile for our Domestic Process, where your job will require interacting with customers over the Call and provide the tech support to the customers. Join the group for more job updates: https://chat.whatsapp.com/LiPByQ2wSKODYYC3jMQg7C : 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. : 1. Should be well versed with networking concepts 2. Strong Handhold over the basic Computes concepts and have decent understanding. : 1. Decent command on spoken English with fluency 2. Flexible with 24*7 Environment 3. Graduate ( B.Tech , B.Sc , BCA, MCA, M.Sc , or B.E) with strong tech knowledge can apply 4. 6 Days Working 5. Immediate joiners preferred Salary: 23,500 CTC What to Bring: 1) Hard copy of your CV 2) Aadhaar card ( ) Shift Details: For Female Candidates: Day Shift For Male Candidates: Rotational Shift : Timings: 10AM - 5PM (Monday to Saturday) Location: iEnergizer , A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Important: Write " " on top of your CV with pen and meet in H2 cabin for the interview. This is a Work-from-Office role. Regards, HR Tripti Garima Contact on - 8448457237/ tripti.garima@ienergizer.com

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As an Incident Commander, you will be at the vanguard of our dedication to cybersecurity. Addressing the most pressing incidents for our customers, you hold a central position in solidifying our reputation as the go-to cybersecurity partner. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Your primary responsibility will be to proactively stave off incidents & escalations. Should these incidents or escalations arise, you will be expected to respond without delay, ensure swift resolution, surpass customer expectations, and champion an environment of continuous growth and refinement. You will be tasked with constructing systems that have a cross-geographical reach, ensuring smooth operation from pilot phase right through to full-scale production. At all times, the aim should be to provide an unmatched customer experience, underpinned by consistency, pivotal metrics, and a systematic approach. Leadership and ownership of your domain will be crucial. We anticipate you to tackle challenges at every turn. Our culture is built on collaboration and seamless execution. Your role will be indispensable in elevating executive communication and fostering teamwork to achieve our collective objectives. Your Impact Coordinate and lead response initiatives for the company's most pivotal incidents and escalations that impact our customers As the Incident Commander (IC), demonstrate adept leadership, seamless coordination with global team, and technical prowess, promoting quick decision-making and enabling communication across diverse teams Leverage your robust technical foundation to assess, prioritize, and oversee incidents effectively - Collaborate intimately with premier technical teams appropriate for each severity level Engage and liaise with both internal and external stakeholders spanning various teams proficiently Harness data to champion refinements in processes, fostering collaboration and growth across teams Manage the comprehensive incident progression, working closely with support, engineering, and field teams from the initial response to retrospective analysis Delve into incident solutions, conceptualize and evaluate theories, and pinpoint underlying causes Design, build, operate key parts the E2E Incident management lifecycle Qualifications Your Experience BE/B.tech degree in Engineering or a related technical domain or equivalent military experience is desirable Possess 7 to 10 years in customer facing functions in support, success, product, or service delivery roles Possess a minimum of 5 years' experience in handling significant incidents and escalations in a 24/7/365 environment Comprehensive knowledge of LAN/WAN technologies, encompassing general routing/switching/security for both branch and data center architectures Expertise in Remote Access VPN solutions, including IPSEC, PKI & SSL Familiarity with Palo Alto Networks products is highly advantageous Proficiency in Public Cloud, Microservices, Infrastructure as Code, and expansive metrics and monitoring systems Demonstrable experience with Windows OS, Linux OS, and macOS-based applications (Installation, Troubleshooting, Debugging) Adeptness in providing architectural insights emphasizing fault tolerance and stability An inclination towards a "tools-first" approach, prioritizing process efficiency and consistency Familiarity with systems like Salesforce, FireHydrant, JIRA, Blameless, PagerDuty, Tableau, and other AI/data-driven operations and workflow automation platforms Understanding of SLA, SLO concepts and how to achieve them consistently. Exemplary leadership and communication capabilities, with the finesse to engage various stakeholders and remain poised under stress Solid problem assessment and decision-making skills The ideal Incident Commander has a mix and background of customer management and broad and deep technical skills related in Security, Network, Customer deployments Additional Information The Team The Incident Commanders are part of the newly formed Cross geographical/global Incident Management team under the larger Incident and Escalation Management organization as part of Global Customer Support and Service teams covering Palo Alto offerings of cybersecurity platforms, solutions. Team is responsible for managing and coordinating response efforts during incidents and critical escalations; the Incident Commander role (IC) ensures focused leadership, effective coordination, and streamlined decision-making during incident and critical escalation management Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Show more Show less

About the Company This role is for a prestigious Data Center client of The Stimulators, a leading Pan Asian hybrid, hyperscale, and edge solutions provider with assets located across APAC in SEA regions. They provide colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges, and major data centers. They power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads. About the Role Within the Global IT Operations Team, this hands-on role will focus on the day-to-day operations of the Corporate IT Operations Centre. The IT operations support lead will lead a team of technical support team members who will help proactively discover and resolve problems before users are impacted. The successful candidate will help troubleshoot and fix problems as needed and will provide a stable and reliable environment by reducing user-impacting events and recurring problems. The combination of monitoring, analyzing problems, and keeping the landscape current with third-party providers will be key. Hands-on experience on communications technologies i.e., LAN, WAN, UC, Firewall, Messaging, and Collaboration is a must. ITSM knowledge and experience are a plus. Major Responsibilities: Responsible for the 24/7/365 maintenance and support of corporate systems infrastructure, including networking, telephony, security, and physical security. Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications, including extracting and reporting from ITSM & SMS systems Ensure ISO compliance and associate documentation for all IT assets, as well as oversight of team members charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals Project Planning & Estimation: > Lead comprehensive requirements analysis and provide accurate project estimations. > Develop and implement effective project planning strategies. Team Management & Leadership: > Mentor and lead a diverse team, fostering a collaborative and inclusive team culture. > Assign daily/weekly tasks to the team based on skills and project needs. Code Review & Quality Assurance: > Ensure adherence to coding standards through regular code reviews. > Implement robust quality assurance processes. Project Delivery & stakeholder Interaction: > Manage project timelines, identifying and mitigating potential delays. > Communicate effectively in English with stakeholders to share related project updates. Team Collaboration & Communication: > Collaborate cross-functionally to ensure seamless project execution. > Establish effective communication channels and conduct regular team meetings. > Proactively addressing concerns for development concerns using communication channels. Operational Efficiency & Process Improvement: > Oversee day-to-day project operations, implementing streamlined processes. > Identify opportunities for process improvement. Stakeholder Relationship Management & Satisfaction: > Build strong stakeholder relationships, proactively addressing concerns. > Implement stakeholder/user satisfaction surveys to ensure exceptional service. Communication Skills: > Communicate effectively in English, maintaining a peaceful and non-aggressive tone. > Facilitate clear communication channels within the team and with clients. Resource Management: > Assign tasks according to team expertise and optimize resource allocation. > Discuss new resource requirements with HOD. Qualifications 15+ years of experience leading the design, integration, and management of enterprise infrastructure solutions. Experience in design, optimization, implementation, and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management Experience conducting architecture reviews to assess the impact of proposed systems and preparing mitigation plans. Certification in Cisco networking and communication technologies. Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista) Firewalls (such as Palo Alto and Cisco ASA) WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.) Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA Experience in managing/leading customer and support escalations directly Demonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc Experience with monitoring solutions such as Zabbix, Nagios, Cacti, SolarWinds, etc Experience in performing vendor management Experience with transformation to public cloud infrastructure, software-defined networking, and Infrastructure as a Service models Pay range and compensation package: INR 30 LPA, including 10-15% variables Essentials: Candidates with immediate availability or shorter notice periods are preferred. Job stability is a must in the profile. Working from the Office for 5 days a week is mandatory. Effectively communicate with customers of all levels (technical and non-technical) Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized Strong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externally Ability to work well under pressure while consistently meeting time-sensitive deadlines Analytical with strong problem-solving abilities and creative resolution skills Ability to work well independently, as well as effectively contribute to a team environment Ability to analyze data to create KPI Good Analytical skills, Problem-solving skills Equal Opportunity Statement Our client is committed to diversity and inclusivity in its hiring practices. Show more Show less

Meet the Team Solutions Engineering Team Designing, implementing and empowering the strategy for the next generation of communications and application delivery for India’s leading companies. You'll collaborate as part of a disruptive Sales engineering team. We offer exhilarating, inspiring, global, high impact, and uniquely broad opportunities for your growth. About Role : An SE is a highly skilled customer-focused technical sales professional who provides in-depth technical information and specific design/implementation mentorship to one customer in a dedicated manner. The Solutions Engineer role provides a sophisticated architectural perspective across the Cisco product portfolio, including software and services, demonstrating knowledge of the broad Cisco portfolio as well as his / her technical specializations as needed. He / she collaborates with the rest of the sales ecosystem on strategic and complex opportunities and coordinates additional resources (e.g. consulting specialists, demo labs, etc.) to recommend, develop, and propose appropriate customer solution and services offerings. The Solutions Engineer acts in a consultative fashion and is looked to as a trusted technical advisor by the account team and customer allowing the Solution Engineer to identify Cisco solution opportunities aligned to the customer's business goals. Your Impact SEs are considered to be experts in one or more specializations below. In this highly visible role, you will be: Creating Business Relevance Solution and Architectural Selling Building Competitive Intelligence Optimizing Sales Performance Working Across Boundaries Driving the Cisco Vision Minimum Qualifications Bachelor of Engineering degree or equivalent 10-15 years field technical sales experience as a Systems Engineer or equivalent Advanced technical knowledge in the Networking (LAN/WAN/WLAN), Security and Datacenter (Virtualization, compute, storage) technologies. Demonstrated self-starter and innovator Validated relationship building skills Great teammate Shown ability to focus and achieve goals Perform daily with the highest degree of integrity Preferred Qualifications Formulate and communicate a solution / vision Experience working with and handling large enterprises and public-sector organizations. CCIE (Cisco Certified Internetwork Expert) preferably. #WEARECISCO #WeAreCiscowhere every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Title: Managed Wi-Fi Support Engineer Location: Mumbai Position Overview: A Managed Wi-Fi Support Engineer plays a crucial role in overseeing and maintaining the performance and reliability of managed Wi-Fi networks, often for a variety of clients in a business or enterprise environment. Here’s a detailed job description for this role: Responsibilities: Network Monitoring and Troubleshooting: Continuously monitor managed Wi-Fi networks to ensure optimal performance and quick resolution of any issues. Use diagnostic tools to troubleshoot network problems and perform root cause analysis on connectivity or performance issues. Client Support: Provide direct support to clients for all Wi-Fi related issues, including configuration, authentication, network access, and consistent performance. Respond to customer inquiries in a timely and professional manner. System Maintenance: Perform regular updates and maintenance on network hardware (like routers, switches, and access points) and software to ensure security and efficiency. This includes applying patches and upgrading systems as necessary. Installation and Configuration: Assist with the installation and configuration of Wi-Fi hardware and management software. Set up user accounts, permissions, and access controls according to security policies. Performance Optimization: Analyze network traffic, usage patterns, and client feedback to optimize the performance and scalability of Wi-Fi networks. Make recommendations for enhancements and upgrades to improve overall service quality. Documentation: Maintain comprehensive documentation regarding network configurations, processes, and service records. This documentation should be regularly updated and available for audits and compliance checks. Training and Guidance: Provide training and guidance to users on how to utilize network resources effectively. Create user manuals and FAQ resources for client reference. Security Compliance: Ensure all managed Wi-Fi networks comply with relevant laws and regulations regarding data security and privacy. Implement and manage network security tools and protocols, such as firewalls, VPNs, and encryption technologies. Skills and Qualifications: Bachelor’s Degree in Computer Science, Information Technology, or related field. Knowledge of network diagnostic, monitoring, and management tools. Strong problem-solving skills and ability to work under pressure. Excellent communication and customer service skills. Knowledge in network management and support, specifically with Wi-Fi technologies. Strong understanding of networking protocols (e.g., TCP/IP, DHCP) and a working understanding of Wi-Fi standards (IEEE 802.11). Certifications (desirable but not essential): Certified Wireless Network Administrator (CWNA) Cisco Certified Network Associate – Wireless (CCNA Wireless) CompTIA Network+ This role demands a mix of technical expertise, proactive maintenance, and excellent interpersonal skills to ensure that Wi-Fi services are seamless, secure, and efficient for all users.

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency. Understand better who we are by visiting www.systra.in Context Since the early 1990s, SYSTRA group has established a strong presence in Bangladesh, contributing to the successful completion of a wide range of complex railway, metro, highway and bridge projects for various Government Organizations and funding agencies. The multi-disciplinary services provided by SYSTRA in all projects comprising of feasibility study, design and engineering, bid documentation, tendering services, environment and social safeguards study, construction supervision and project management consultancy. The services also extended to business planning, policy reform, institutional and organizational restructuring. Missions/Main Duties Job Title : Engineer IT - End User Services Reporting Manger : Manager IT - End User Services Location : Faridabad Responsibilities Installing and configuring computer hardware, software, systems, networks, printers and scanners To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Key Metrics (KPI's) Time to Own Time to Resolve User Experience Score & Customer Survey Score First time right Site availability, capacity, performance Asset health (asset/CMDB accuracy) Compliance to IT Management processes & procedures Profile/Skills Education: Bachelor’s degree in Computer sciences or related field, Job Experience: 3 to 4 years of relevant experience Additional Details Hand on: Different Client Operating Systems like Microsoft windows 10, 11. Linux etc. Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred. Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews Good Understanding on Networking concepts like LAN,WAN etc Good communication skills both verbal and written Good to Have: MSCE Certification ITIL certification Key Qualities And Experience Quick learner and self – motivated A technical, logical thought process Problem-solving skills An ability to stick to strict deadlines A keen eye for detail Strong interpersonal and communication skills We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It’s not a job - it’s a career! Show more Show less

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As Apprentice you will be accountable for looking after and maintaining Airlines Application, Hardware, Network and a complete IT Operations setup in the Airport. Your primary job function will be to resolve Technical issues, System problems, LAN and WAN troubleshooting, Printer repairing, UPS fault finding, along with Customer and Airline communication.The focus will be on learning about technologies methods and acquiring skills and proficiency whilst providing some additional capacity to the existing team. Key Responsibilities Operation support L1 : Oversee operational activities and deliver essential support to clients. Respond promptly to emergency callouts and implement measures to ensure system uptime. Manage incidents and system availability in accordance with the SLA agreement. Conduct daily inspections of the machines. Monitor and follow up on the operational incidents. Manage incidents and service request in the client ITSM tool, if necessary. Attend to all IT-related issues by analysing relevant logs, including timestamps, with accurate problem descriptions, and resolve issues. Prepare hardware fault reports for the faulty items and send them to the vendors and provide RCA if necessary. Monitor inventory levels and manage spare parts according to requirements. Compile and manage both internal and external operation and maintenance reports. Conduct and perform preventive maintenance on Airport Assets. Record all maintenance activities following established procedures. Escalate incidents to other levels in timely manner but retain overall accountability and management of all incidents. Responsible for providing feedback to users on fault resolution. Maintain regular contact with third parties, as necessary, to ensure timely fault resolution. Ensure environmental safety compliance and adherence to ISO Standards. Qualifications EXPERIENCE: Diploma, Bachelor's degree or equivalent in Computer Science or a related field equivalent (BCA, MCA, B.SC IT etc). Excellent problem-solving and critical-thinking skills Basic knowledge of computer hardware components and systems Strong attention to detail and ability to follow instructions Good communication and interpersonal skills Ability to work independently and as part of a team. Basic knowledge of network hardware, including routers, switches, and firewalls. Should be flexible to work evenings or weekends as required. This role requires flexibility to work in rotating shifts, including night shifts. Ability to stay composed and perform effectively in high-pressure environments. Must be able to adapt quickly to new processes, tools, and technologies. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Show more Show less

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency. Understand better who we are by visiting www.systra.in Context Since the early 1990s, SYSTRA group has established a strong presence in Bangladesh, contributing to the successful completion of a wide range of complex railway, metro, highway and bridge projects for various Government Organizations and funding agencies. The multi-disciplinary services provided by SYSTRA in all projects comprising of feasibility study, design and engineering, bid documentation, tendering services, environment and social safeguards study, construction supervision and project management consultancy. The services also extended to business planning, policy reform, institutional and organizational restructuring. Missions/Main Duties Job Title : Engineer IT - End User Services Reporting Manger : Manager IT - End User Services Responsibilities Installing and configuring computer hardware, software, systems, networks, printers and scanners To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Key Metrics (KPI's) Time to Own Time to Resolve User Experience Score & Customer Survey Score First time right Site availability, capacity, performance Asset health (asset/CMDB accuracy) Compliance to IT Management processes & procedures Profile/Skills Education: Bachelor’s degree in Computer sciences or related field, Job Experience: 3 to 4 years of relevant experience Additional Details Hand on: Different Client Operating Systems like Microsoft windows 10, 11. Linux etc. Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred. Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews Good Understanding on Networking concepts like LAN,WAN etc Good communication skills both verbal and written Good to Have: MSCE Certification ITIL certification Key Qualities And Experience Quick learner and self – motivated A technical, logical thought process Problem-solving skills An ability to stick to strict deadlines A keen eye for detail Strong interpersonal and communication skills We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It’s not a job - it’s a career! Show more Show less