4849 Wan Jobs - Page 49

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead, Network Operations What does a great “Network Operations” do in Fiserv? As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model . What You Will Do Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity What You Will Need To Have A successful Network Professional Engineer will possess the following key skills/behaviors: Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree. Experience in troubleshooting SDWAN technologies Experience configuring and independent troubleshooting of Cisco Switches and Routers. Experience with troubleshooting WAN and LAN connectivity issues. Knowledge of BGP& EIGRP is necessary. Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers. Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus. Excellent oral, written, analytical skills. What Would Be Great To Have Willingness and capability to quickly learn new technologies required for accomplishing Operational goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

YOUR IMPACT: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation WHAT THE ROLE OFFERS: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. WHAT YOU NEED TO SUCCEED: Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.

Join us as a Software Engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Software Engineer you should have experience with: Demonstrable expertise with front-end and back-end skillsets. Java Proficiency (Java 17+) and Spring Ecosystem (Spring MVC, Data JPA, Security etc) with strong SQL and NoSQL integration expertise. React. js and javascript expertise : material UI, Ant design and state management expertise (Redus, Zustand or Context API). Strong knowledge of runtime (virtualisation, containers and Kubernetes) and expertise with test driven development using frameworks like cypress, playwright, selenium etc. Strong knowledge of CI/CD pipelines and tooling : Github Actions, Jenkins, Gitlab CI or similar. Monitoring and Observability - logging/tracing and alerting with knowledge of SRE integrations into opensource tooling like grafana/ELK etc. Some other highly valued skills may include: Expertise building ELT pipelines and cloud/storage integrations - data lake/warehouse integrations (redshift, BigQuery, snowflake etc). Expertise with security (OAuth2, CSRF/XSS protection), secure coding practice and Performance Optimization - JVM tuning, performance profiling, caching, lazy loading, rate limiting and high availability in large datasets. Expertise in Public, Private and Hybrid Cloud technologies (DC, AWS, Azure, GCP etc) and across broad Network domains (physical and wireless) VXLAN/EVPN/WAN/SD-WAN/LAN/WLAN etc. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Join to the Rockwell Automation and work in inernational environment. You will report to Supervisor, Managed Services. Your Responsibilities: Monitor IT infrastructure at the customer. Talk to customers. You are the face of our company to our customers. How you communicate and work with them creates a positive experience. Support our clients using phone and emails youll help resolve technical issues regarding configuration and solving problems in virtual area VMware, Windows Server 2008/2012/2016/2019 and backup systems. Document technical solutions and best practices. Expand knowledge and improve specialist skills. The Essentials - You Will Have: good command of English university degree preferable IT/Automatics or similar or 5 years of professional experience 1 year of experience in administration of systems Windows Server 2008/2012/2016/2019 1 year of experience in administration of systems VMware, Nutanix, or similar experience in configuration, administration, and service management - DNS, DHCP, RDP, and RDWeb experience in administering NetBackup, Veeam, Backup Exec, and VDP backup systems The Preferred - You Might Also Have: Experience managing environments connected with VMware VSAN Certification Microsoft MCSA Certification VMware VCA/VCP Experience administering Lan / Wan networks based on Cisco technologies will be an advantage Power Shell programming skills, Perl Knowledge of an additional European language will be an advantage What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development . . . and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-IK1

Job Summary We are seeking an experienced Infra. Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Google Cloud Networking Load Balancing Cloud Networks Cisco Meraki Switching & Routing Cisco and Wireless. This role requires domain knowledge in Medical Devices and Data Models. Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Responsibilities Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Design and implement robust infrastructure solutions using Google Cloud Networking to ensure high availability and scalability. Develop and manage load balancing strategies to optimize performance and reliability of applications. Configure and maintain cloud networks using Cisco Meraki to ensure secure and efficient connectivity. Oversee switching and routing configurations with Cisco to maintain network integrity and performance. Implement and manage wireless network solutions to provide seamless connectivity across the organization. Collaborate with cross-functional teams to integrate infrastructure solutions with medical devices and data models. Provide technical guidance and support to ensure the successful deployment of infrastructure projects. Conduct regular assessments and audits to ensure compliance with industry standards and best practices. Troubleshoot and resolve complex network issues to minimize downtime and ensure business continuity. Develop and maintain documentation for infrastructure configurations processes and procedures. Stay updated with the latest industry trends and technologies to continuously improve infrastructure solutions. Participate in capacity planning and performance tuning to optimize resource utilization. Ensure that all infrastructure solutions align with the companys goals and contribute to the overall success of the organization. Qualifications Must have extensive experience with Google Cloud Networking Load Balancing and Cloud Networks. Should have strong expertise in Cisco Meraki Switching & Routing Cisco and Wireless technologies. Must possess domain knowledge in Medical Devices and Data Models. Should have excellent problem-solving skills and the ability to troubleshoot complex network issues. Must have strong communication and collaboration skills to work effectively with cross-functional teams. Should be able to manage multiple projects and priorities in a fast-paced environment.

Job Summary We are seeking a highly skilled Sr. Infra. Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Azure Networking Services Google Cloud - Networking Load balancing Switching and Routing - Arista Switching & Routing Cisco Wireless and WAN Optimizers. This hybrid role requires a proactive individual who can work effectively in a day shift without the need for travel. Responsibilities Network project management Implement and maintain security to protect network from cyber threats- Design and implement robust network architectures using Azure Networking Services and Google Cloud Networking. Oversee the deployment and management of load balancing solutions to ensure optimal performance and reliability. Provide expertise in Switching and Routing with Arista and Cisco technologies to maintain efficient network operations. Manage wireless network infrastructure to support seamless connectivity for all users. Optimize WAN performance using WAN Optimizers to enhance data transfer speeds and reduce latency. Collaborate with cross-functional teams to integrate network solutions with other IT systems and applications. Conduct regular network assessments and audits to identify potential issues and areas for improvement. Develop and maintain comprehensive documentation for network configurations processes and procedures. Implement security measures to protect network infrastructure from threats and vulnerabilities. Provide technical support and troubleshooting for network-related issues to ensure minimal downtime. Stay updated with the latest industry trends and advancements in networking technologies. Participate in capacity planning and network scaling to accommodate future growth and demand. Ensure compliance with industry standards and regulatory requirements in all network operations. Qualifications Possess a strong background in Azure Networking Services and Google Cloud Networking. Demonstrate proficiency in load balancing techniques and technologies. Have extensive experience with Switching and Routing using Arista and Cisco equipment. Show expertise in managing wireless networks and WAN Optimizers. Exhibit excellent problem-solving skills and the ability to work collaboratively with other teams. Hold relevant certifications such as Cisco Certified Network Professional (CCNP) or equivalent. Display strong communication skills and the ability to document technical processes clearly.

Desktop Engineer - Amara Hospital Desktop Engineer Diploma/BCA/BSc (IT/CS) Experience (Years) 1-3 Years Job Type Amara Hospital, Tirupati Required Skills: Desktop/Laptop/Printer Support Windows OS, Basic Networking (LAN/WAN, VPN) AD, Antivirus, Backup, Remote Tools Good Communication & Troubleshooting Fast Learner, Team Player

Role Overview As an OpenStack Enterprise and Public Cloud Architect, you will play a pivotal role in designing, implementing, and optimizing our cloud solutions. Key Responsibilities Solution Architecture: Designing end-to-end cloud solutions leveraging OpenStack for enterprise and public cloud environments. Network Expertise: Demonstrating deep knowledge of network infrastructure, including fabric and application layers. Kubernetes Expertise: Deep experience with Kubernetes and container orchestration. Technical Leadership: Guiding the team and clients on critical architectural decisions, ensuring alignment with business objectives. Automation and Efficiency: Driving automation initiatives to streamline the implementation, expansion, and upgrading processes. Risk Management: Identifying, prioritizing, and mitigating potential risks, developing comprehensive risk mitigation plans. Governance and Quality: Governing delivery in complex environments, challenging and questioning architecture designs to ensure optimal outcomes. Requirements OpenStack Expertise: Proven experience with OpenStack and Kubernetes. Network Fundamentals: Solid understanding of networking concepts, including IP addressing, load balancing, OSI model, firewalls, routers, BGP, and MPLS. Cloud Architecture: Expertise in CI/CD jenkins, distributed applications, containers, Kubernetes, and serverless technologies. Public Cloud Experience: Understanding of AWS and GCP. Design and Methodology: Proficiency in system and application design methodologies and tools. Analytical and Problem-Solving Skills: Strong analytical and problem-solving abilities to address complex technical challenges. Leadership and Communication: Excellent leadership, interpersonal, and communication skills to collaborate effectively with diverse teams and stakeholders. Preferred Qualifications Additional Cloud Technologies: Experience with other cloud technologies like SD-WAN and MPLS. Governance and Optimization: Proven ability to govern delivery in complex environments and optimize architecture designs. Industry Trends: Understanding of emerging trends in the cloud computing industry, including Enterprise cloud, public cloud and hybrid cloud. Soft Skills Problem-Solving: Strong problem-solving skills and attention to detail. Team Collaboration: Ability to work independently and as part of a team. Communication Skills: Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Continuous Learning: A proactive attitude towards learning and professional development.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Job Summary: Problem Management for managing the lifecycle of all network-related problems, ensuring they are reviewed and resolved within established service levels. The primary goal is to prevent network incidents and minimize the impact of those that cannot be prevented. Roles & Responsibilities: Problem Identification and Analysis: Identify and analyze network problems to determine root causes and implement corrective actions. Incident Management: Collaborate with the incident management team to resolve network incidents and prevent recurrence. Root Cause Analysis: Conduct thorough root cause analysis for network issues and document findings. Problem Resolution: Develop and implement solutions to resolve network problems and improve network performance. Monitoring and Reporting: Monitor network performance and generate reports on problem management activities and outcomes. Continuous Improvement: Identify opportunities for process improvements and implement best practices in network problem management. Collaboration: Work closely with network engineers, IT teams, and vendors to resolve network issues and enhance network reliability. Documentation: Maintain detailed documentation of problem management processes, procedures, and resolutions. Qualifications: Experience: Proven experience in network management, problem management, or a related role. Certifications: Relevant certifications such as ITIL, CCNA, or CCNP are preferred. Skills: Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proficiency in network monitoring and management tools. Technology: Familiar with the various aspects of operating telecom networks: technical, procedural, team working, and customer focus Knowledgeable in Cisco networking equipment and wireless network In-depth knowledge in networking, switching, routing and troubleshooting In-depth Knowledge in WLAN technology Aruba and Cisco In depth Knowledge in SD-WAN technology In depth Knowledge in WAN technology (BGP, MPLS,OSPF) In depth knowledge of RCA investigation Working Knowledge of F5 Load balancer, Proxy and Infoblox Desired Skills: Knowledge of ITIL best practices in problem management. Experience with network performance monitoring and troubleshooting. Familiarity with network security principles and practices. Ability to work under pressure and manage multiple priorities. Mandatory: 10+ years of core Enterprise Network experience. CCNP Certification mandatory. Expectation of 70% technical and 30% process handling. 5 days office with General shift. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation

About us: Intuitive is an innovation-led engineering company delivering business outcomes for 100’s of Enterprises globally. With the reputation of being a Tiger Team & a Trusted Partner of enterprise technology leaders, we help solve the most complex Digital Transformation challenges across following Intuitive Superpowers: Modernization & Migration Application & Database Modernization Platform Engineering (IaC/EaC, DevSecOps & SRE) Cloud Native Engineering, Migration to Cloud, VMware Exit FinOps Data & AI/ML Data (Cloud Native / DataBricks / Snowflake) Machine Learning, AI/GenAI Cybersecurity Infrastructure Security Application Security Data Security AI/Model Security SDx & Digital Workspace (M365, G-suite) SDDC, SD-WAN, SDN, NetSec, Wireless/Mobility Email, Collaboration, Directory Services, Shared Files Services Intuitive Services: Professional and Advisory Services Elastic Engineering Services Managed Services Talent Acquisition & Platform Resell Services About the job: Title : Director, Content & Thought Leadership Start Date : Immediate Position Type : Full-time employment Location : Remote across India We’re looking for a strategic, B2B content leader to join us as Director of Content & Thought Leadership . In this role, you’ll own the development of high-impact content that shapes perception, builds authority, and drives influence across key audiences, from CXOs to partners to prospects. You’ll work closely with executive leadership to turn technical content into clear, compelling narratives. Whether it’s a keynote, a byline, a case study, or a market POV, you’ll bring consistency, depth, and strategic alignment to everything we publish. Key Responsibilities Content Strategy & Narrative Development Own and evolve the company’s thought leadership and content strategy in alignment with brand, growth, and executive priorities. Develop long-form and high-value content (whitepapers, opinion pieces, presentations, speeches, articles) that builds executive visibility and industry presence. Work directly with C-suite leaders to craft messaging that is authentic, informed, and impact-driven. Executive Thought Leadership Build a scalable content engine around executive voices - identifying timely topics, ghostwriting content, and managing editorial calendars. Collaborate with marketing and sales teams to align thought leadership efforts with campaigns and company milestones. Position the leadership team as go-to voices on topics across AI, cloud, data, cybersecurity, and digital transformation. Case Studies & Proof Points Lead the creation of client success stories, case studies, and partner spotlights that highlight business outcomes and customer value. Work with sales, customer success, and delivery teams to surface the most relevant wins and turn them into strong narratives. Build scalable formats for reuse across channels - website, sales enablement, social media and beyond. Content Quality & Governance Set a high bar for content quality, tone, and voice. Review and edit content to ensure clarity, consistency, and alignment with brand messaging. Establish editorial processes and review mechanisms that support scale without compromising quality. Leverage analytics to continuously improve content performance and resonance across audiences. Cross-Functional Collaboration Serve as the strategic bridge between business priorities and storytelling opportunities, translating ideas into assets. Identify content gaps and opportunities that support awareness, trust, and pipeline growth. What You Bring 10–12 years of experience in B2B content marketing, communications, or editorial roles, with at least 5+ years leading content strategy. Proven experience crafting high-impact content for senior executives, including ghostwriting for CXOs or founders. Excellent writing and storytelling skills, able to translate complex ideas into compelling, strategic narratives. Strong understanding of enterprise tech domains (e.g. cloud, AI, cybersecurity, data) and the B2B buyer journey. Experience developing thought leadership programs that support brand growth, media visibility, and demand gen. Confident collaborator with executive presence, editorial judgment, and bias for quality. What We Offer A strategic leadership role with direct visibility into executive thinking and brand direction A chance to shape how the world sees and understands our business A fast-paced, remote-first team that values deep thinking, strong writing, and collaborative impact Competitive compensation, benefits, and the freedom to drive content your way

About us: Intuitive is an innovation-led engineering company delivering business outcomes for 100’s of Enterprises globally. With the reputation of being a Tiger Team & a Trusted Partner of enterprise technology leaders, we help solve the most complex Digital Transformation challenges across following Intuitive Superpowers: Modernization & Migration Application & Database Modernization Platform Engineering (IaC/EaC, DevSecOps & SRE) Cloud Native Engineering, Migration to Cloud, VMware Exit FinOps Data & AI/ML Data (Cloud Native / DataBricks / Snowflake) Machine Learning, AI/GenAI Cybersecurity Infrastructure Security Application Security Data Security AI/Model Security SDx & Digital Workspace (M365, G-suite) SDDC, SD-WAN, SDN, NetSec, Wireless/Mobility Email, Collaboration, Directory Services, Shared Files Services Intuitive Services: Professional and Advisory Services Elastic Engineering Services Managed Services Talent Acquisition & Platform Resell Services About the job: Title: Director, People & Culture Start Date: Immediate Position Type: Full-time employment Location: Remote across India Job Description: We’re looking for a strategic, people-first leader to join us as Director of People & Culture. You will be responsible for designing and executing a future-ready people strategy for a growing organization of 500+ team members. You will lead initiatives across culture, engagement, internal communications, onboarding, leadership development, and overall people operations. As a key advisor to the executive team, you’ll ensure we attract, develop, and retain top talent while cultivating an environment where people feel valued, empowered, and inspired to do their best work. This role is about shaping a workplace people want to stay in, grow in, and be proud of. Key Responsibilities Culture & Organizational Health Lead the long-term cultural vision of the organization—designing and implementing programs that bring our mission, values, and leadership principles to life. Act as a culture steward across functions and geographies, ensuring our values show up consistently in behaviors, decisions, and systems. Use employee data (engagement surveys, feedback loops, etc.) to track organizational health and drive meaningful change. Coach and support leaders in managing employee relations, resolving challenges, and fostering a positive, high-trust team environment. Engagement & Employee Experience Own the end-to-end employee engagement roadmap, from strategy to execution. Design initiatives that drive connection, recognition, wellness, and purpose across all levels of the company. Lead company-wide engagement and feedback loops. Analyze findings, present key themes to leadership, and manage follow-through on improvement plans. Curate internal programs and rituals that foster trust, team bonding, and psychological safety especially in hybrid or distributed work settings. Implement tools and initiatives to enhance employee satisfaction and organizational effectiveness. Continuously gather and respond to feedback through formal and informal channels, ensuring timely, visible action. Lead holistic employee experience programs that prioritize mental health, wellness, and work-life balance. Internal Communication & Storytelling Develop and lead a clear, consistent internal communications strategy that reflects our tone, values, and goals. Enable leadership transparency through well-structured communications and open forums. Spot and amplify the stories that matter - recognizing people, moments, and milestones that reinforce our culture and shape internal brand perception. Onboarding & Integration Redesign and continuously improve the onboarding experience to ensure every new hire feels welcomed, aligned, and set up for success from day one. Partner with cross-functional leaders to create orientation content that reflects company culture, goals, and ways of working. Establish onboarding KPIs and track their impact on ramp-up speed, early engagement, and long-term retention. Leadership Enablement & Development Serve as a strategic thought partner to senior leadership on all things related to culture, change, and people growth. Equip people managers with the tools, skills, and mindsets to lead effectively through training, toolkits, and 1:1 coaching. Lead programs around emotional intelligence, inclusive leadership, and team dynamics to build a shared leadership philosophy across the organization. Qualifications 12+ years of progressive experience in HR, People & Culture, or Organizational Development, with at least 5 years in a leadership role. A track record of driving culture, engagement, and leadership development in scaling, high-growth environments. Deep expertise in org design, talent strategy, performance management, and employee experience. Strong communicator with executive presence and the ability to influence across levels and regions. Skilled in people analytics, internal communications, DEI, and remote/hybrid team dynamics. Bachelor’s degree required. Master’s in HR, Org Psychology, or related field preferred. What We Offer A leadership role with direct impact on company strategy and growth The autonomy to build and own programs that define our culture A remote-first, collaborative team that values clarity, empathy, and outcomes Competitive compensation, benefits, and a people-first work environment

JD for Network Admin. Key Responsibilities: Network Configuration Maintenance: Design, implement, and manage local area networks (LAN), wide area networks (WAN), and wireless networks (Wi-Fi). Install, configure, and maintain routers, switches, firewalls, and other network devices. Perform network upgrades and expansions as needed. Troubleshooting Support: Diagnose and resolve network-related issues, both remote and onsite, ensuring minimal downtime. Provide support for network-related incidents and service requests, working closely with end-users and internal teams. Network Security: Implement network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems. Monitor network traffic for any security threats or breaches and take corrective actions. Maintain proper backup systems and disaster recovery plans for network resources. Performance Monitoring Optimization: Monitor network performance, availability, and utilization through monitoring tools. Proactively identify and resolve potential bottlenecks or issues that could impact network performance. Optimize network systems to ensure efficient data flow and high availability. Documentation Reporting: Maintain detailed network diagrams, configurations, and other technical documentation. Regularly report on network performance, security audits, and system status to senior IT management.

JD for Network Engineer. Key Responsibilities: Network Design Implementation: Assist in the design, installation, and configuration of network systems (LAN/WAN) including routers, switches, firewalls, and wireless networks. Ensure proper network integration, configuration, and connectivity across multiple locations, including VPN and remote access. Help in the deployment of network infrastructure for new office setups, including wiring, hardware installation, and testing. Network Monitoring Troubleshooting: Monitor the health and performance of the network using network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Proactively troubleshoot and resolve network-related issues to minimize downtime and maintain high performance. Respond to network incidents and requests, troubleshooting both hardware and software-related issues affecting network performance. Network Security: Implement and manage security protocols such as firewalls, VPNs, IDS/IPS, and access controls. Collaborate with the security team to ensure the network infrastructure is protected against internal and external threats. Perform regular network security assessments, vulnerability scans, and ensure compliance with organizational security policies. Configuration Optimization: Configure, optimize, and maintain network devices such as routers, switches, and load balancers. Optimize network performance by adjusting routing protocols, monitoring bandwidth usage, and ensuring low latency. Assist in the configuration and tuning of Quality of Service (QoS) settings to ensure critical applications receive adequate bandwidth.

We currently have multiple openings, at various levels, in our IT Infrastructure Support team If you know someone who shares our values and beliefs, and has 4 to 6 years of relevant experience, this is their opportunity to join us. Diploma (Computer Science),B.Tech.(Computer Engineering) Desktop Support,Domain Knowledge,Network Administration-Firewall / Router / Switches , Technical Support,WAN Administration

Join to the Rockwell Automation and work in inernational environment. You will report to Supervisor, Managed Services. Your Responsibilities: Monitor IT infrastructure at the customer. Talk to customers. You are the face of our company to our customers. How you communicate and work with them creates a positive experience. Support our clients using phone and emails youll help resolve technical issues regarding configuration and solving problems in virtual area VMware, Windows Server 2008/2012/2016/2019 and backup systems. Document technical solutions and best practices. Expand knowledge and improve specialist skills. The Essentials - You Will Have: good command of English university degree preferable IT/Automatics or similar or 5 years of professional experience 1 year of experience in administration of systems Windows Server 2008/2012/2016/2019 1 year of experience in administration of systems VMware, Nutanix, or similar experience in configuration, administration, and service management - DNS, DHCP, RDP, and RDWeb experience in administering NetBackup, Veeam, Backup Exec, and VDP backup systems The Preferred - You Might Also Have: Experience managing environments connected with VMware VSAN Certification Microsoft MCSA Certification VMware VCA/VCP Experience administering Lan / Wan networks based on Cisco technologies will be an advantage Power Shell programming skills, Perl Knowledge of an additional European language will be an advantage What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-IK1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Amazon s OpstechIT Tier-3 support team proactively drives the stability and sustainability of one of the largest Amazon s Fulfilment Center(FC) network and leads innovative ways to optimize, automate and scale the Amazon network through this exciting time of accelerated growth for the organization and the network. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and automation. They will have experience participating in proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. The successful candidate will be expected to provide high quality top-tier network escalation support for complex issues and drive the innovation for simplicity and sustainability of the Amazon s Fulfilment Center Network worldwide. As a technical leader he/she will manage complex stakeholder relationships with both technical team and management. A passion for working with new technologies and pushing the envelope on existing technology is required. High level of ownership and bias-for-action is required to be successful in this role. This is an excellent opportunity to join Amazon s world class technical team, working with some of the best and brightest engineers in the industry while also developing your skills and furthering your career within one of the fastest growing most innovative and progressive technology companies in the world. The ideal candidate is highly autonomous; detail oriented and possesses strong written and verbal communication skills. The candidate will have significant experience of supporting large scale, service provider or enterprise class networks. Responsibilities Provide on-shift network escalation support for critical and complex network issues Dive Deep on the high severity incidents and participate in root cause analysis Automate select network administration tasks through creation and maintenance of scripts and tools Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products Partner with our broader Technical operations organization to reduce operational burden Support in organizational transformation from reactive to proactive with focus on predictiveness Deliver simple, sustainable and repeatable solutions and processes Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization Drive standards across the network and ensure that we are fully compliant to those standards and policies Monitor and manage technical communications during large-scale events Identify and dive deep on recurring issues and recommend preventative solutions Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction Complete customer requests via trouble ticketing system Participate in hiring and developing the best Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required Bachelor s Degree in a technology related field or equivalent experience to a Bachelors degree based on 3 years professional experience for every 1 year of education 5+ years professional experience working in large scale networking environments Knowledge and experience with LAN/WAN infrastructure Knowledge and experience with internet routing protocols and concepts: TCP/IP, BGP, OSPF, MPLS Knowledge and experience with network security and various secured VPN technologies Knowledge and experience with network operating systems such as Cisco IOS and Junos Exposure in a Linux/Unix environment, DNS and DHCP Exposure in automation via Bash/shell scripting and Perl/Python programming Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc. Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis,network hardware and packet forwarding architectures. Experience working with customers to diagnose a problem, and work towards resolution Excellent verbal and written communication skills CCIE (lab) or equivalent certifications Software development/programming experience.

Perform identification of failure points, troubleshooting and resolution for Genesys FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network Log and track faults for voice customers and provide progress update reports until resolution Liaise with next level for fault escalation and resolution To oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed To ensure the correct analysis and classification of each fault as it occurs on the network To keep Management informed of any red alert Customer and Network faults, and initiate escalation procedures to next level as necessary, and provide them with all fault details To accept Tickets and able to work with other groups and organization to resolve problem within set times Any other tasks or projects relevant to job as assigned by the group manager Activate chronic procedures to next level and Service Managers as necessary knowledge and abilities Troubleshooting skills on Genesys Framework v76,v8x Genesys Voice portal Experience on reporting solutions (Informart contact center analyser) client interfaces (CCPulse Genesys Interactive Insights) Knowledge on scripting of Voice XML, PHP Java Experience on Automatic Speech Recognition Text to speech (Nuance, Talisma etc) Cosmocom contact center knowledge would be added advantage Working experience on different dialogic crads and Voice Gateways used in CC Configuration of E1/T1 and understanding of related protocols (ISDN SIP) Experience on Windows 2000/2003 and Linux/Unix Knowledge on database (mysql, mssqloracle) and SQL Qualified on Network, LAN/WAN topologies and protocols Ability to carefully plan and co-ordinate work according to a demanding time schedule Excellent interpersonal and communication skills with the ability to operate in a multicultural and cross-functional organization Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach Ability to work under pressure Ability to deal with multiple tasks Presentation/Report writing skills Excellent problem solving skills are necessary Proactive, self motivated and determined attitude Flexibility in terms of working hours English language proficiency required second/multiple international language(s) proficiency beneficial Education, qualifications, and certifications Engineering degree in telecommunication or Equivalent Formal certifications or trainings (ie Genesys Certified Associate (GCA), Genesys Certified Professional (GCP) Genesys Certified Professional Consultant) Experience Strong experience in telecommunications with 3-5 years technical Relevant experience should be 3-4 years Global Delivery Operations

Network Engineer We are looking for a skilled and experienced candidate for the position of Network Engineer to join our development team. As a Network Engineer, you will be responsible for setting up and maintaining our internal infrastructure and communicating with stockholders of Aetram on various aspects. Need to have exposure to network and cyber security aspects. Key Responsibilities: System and Network Administration Manage and maintain network infrastructure across Windows and Linux environments. Troubleshoot network and system issues to ensure high availability and minimize downtime. Administer and monitor firewalls, VPNs, routers, and switches to ensure proper network functionality. Configure and manage DNS/DHCP , Active Directory , and Group Policy for user authentication, network security, and access control. Implement and maintain cloud-based solutions (AWS, Azure) where necessary. Security Operations and Threat Management Work in a Security Operations Center (SOC) to monitor network security, analyze incidents, and provide real-time threat detection. Implement network security measures including firewalls, IDS/IPS , and VPN security . Perform vulnerability assessments, security audits, and address security gaps by applying patches and updates. Collaborate with internal teams to implement and enforce security best practices and policies. Respond to security incidents, performing root cause analysis and resolving security breaches. Website and Domain Security Ensure the security and integrity of web applications and web servers, including Apache and Nginx. Implement SSL/TLS encryption, configure WAFs, and protect websites from DDoS and other cyber-attacks. Regularly perform security assessments to identify vulnerabilities in websites and web servers. Manage domain services and ensure Active Directory functionality, including handling user access, security groups, and group policies . Monitoring and Reporting Use monitoring tools to proactively monitor system performance, security, and network traffic. Generate and maintain security and performance reports, providing insights for continuous improvement. Work with the team to identify network bottlenecks and propose optimization solutions. Collaboration Documentation: Collaborate with trading systems engineers and IT staff to ensure seamless network operations and integration. Document network configurations, changes, security measures, and log monitoring procedures. Compliance Best Practices: Ensure network designs and operations comply with industry standards and regulatory requirements. Stay updated with the latest network and security trends, technologies, and best practices. Technical Support and Troubleshooting Provide timely support for network, server, and security-related issues. Work closely with both technical and non-technical teams to resolve issues quickly and efficiently. Document troubleshooting procedures and solutions for future reference and to ensure smooth handovers. Backup and Disaster Recovery Oversee backup and disaster recovery solutions, ensuring regular backups of critical systems and data. Test recovery procedures regularly and ensure business continuity in case of system failures. Required Qualifications and Experience: Minimum 3- 5 years of experience as a System and Network Engineer or a similar role, working with both Windows and Linux environments . Strong hands-on experience with network configuration, troubleshooting , and system administration. Experience with Security Operations Center (SOC) , including incident response, vulnerability management, and threat detection. Proficient in website security , including web server hardening, SSL/TLS encryption, and DDoS protection. Experience with domain management using Active Directory , DNS, and Group Policies. Strong understanding of network security technologies like firewalls, VPNs, IDS/IPS, and security audits. Experience with cloud platforms such as AWS and Microsoft Azure is a plus. Knowledge of backup solutions and disaster recovery planning. Technical Skills: Operating Systems: Windows Server, Linux (Ubuntu, CentOS, RedHat) Networking: DNS/DHCP, VPN, LAN/WAN, Routing, Firewalls, VPNs Security Tools: Wireshark, Nmap, Nessus, SolarWinds, Nagios, SIEM tools Web Security: SSL/TLS, Web Application Firewalls (WAF), DDoS Protection Cloud Platforms: AWS, Microsoft Azure (basic knowledge) Scripting Languages: Bash, PowerShell, Python (basic scripting and automation) Virtualization: VMware, Hyper-V Backup Solutions: Any Preferred Qualifications: Certifications: CompTIA Network+ CISSP (In Progress or Completed) Certified Ethical Hacker (CEH) Microsoft Certified: Azure Fundamentals AWS Certified Solutions Architect (basic knowledge) Soft Skills: Strong communication and interpersonal skills, with the ability to work with both technical and non-technical teams. Excellent problem-solving skills and attention to detail. Ability to work under pressure and handle multiple tasks effectively. Good time management and organizational skills.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Position Requirements 10+ years of Enterprise Network infrastructure experience. 10+ years of large data center network handling experience (ACI/Nexus/Spine-Leaf VXLAN/EVPN Fabrics) Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. Excellent interpersonal skills are needed to work with various levels of technical staff members. Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. Work with internal customers in managing requests/changes/incidents for your areas of work. Work with global teams to provide support and complete IT projects. Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. Self-motivated, constructive and positive attitude. Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: Expert level knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, EVPN. Good knowledge on automation / scripting and ability to automate repetitive tasks. Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). Knowledge in working with SDWAN products (SilverPeak). Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) Expert level knowledge in working with various routing protocols such as BGP, OSPF. Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. Recognize the importance of customer focus and/or of serving the needs of the end user. Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications CCIE Preferred. CCNP is a must. Responsibilities Drive critical issue resolution/Break-Fix for P1/P2 issues. Manage existing and new networking solutions, including monitoring the network stability and uptime. Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. Monitor event logs/alerts and services to be proactive in identifying potential issues. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: Network Data Admin Experience : 5-8 Years.

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Data Center Switching Experience : 3-5 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Senior Network Infrastructure Engineer Exp: 6-8 years Location: Bangalore / Chennai Notice: 0 - 30 days Expertise in infrastructure, systems administration, design and engineering, with a cloud computing and DevOps focus Current experience with contemporary and innovative solutions Understanding of the long term IT Strategy and ability to work towards that with each project. Functional and technical understanding of critical systems and Banking services. Strong understanding of the technical risks, security, compliance and audit requirements. Maintaining a strategic stance over tactical fixes Demonstrated ability to manage complex vendor and supplier relationships Proven experience in contributing to and executing technology service development plans or roadmaps Advanced understanding of telemetry protocols: syslog, SNMP, gRPC, Netflow, S-flow, SSH polling and templating and others. Understanding of telemetry protocols: syslog, SNMP, gRPC, Netflow, S-flow and others. Experience in network administration and expert understanding of modern network concepts and protocols: routing, switching, Wi-Fi, WAN optimization, BGP, OSFP, MP-BGP, EVPN, VLAN, VXLAN, spanning tree. Track record of using Python, Ansible or other open source tools for network automation. Expert in Enterprise Sonic SDN-Networks and Legacy Networking.

Job Role Description: Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai, Noida Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation