Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance. Responsibilities: Promptly resolve global customer and partner service requests in a highly secured environment. Collaborate with cross-functional teams for high customer satisfaction. Provide support via phone, email, and MS Teams for Product modules over the SaaS platform. Ensure friendly and professional customer interactions throughout the service life cycle. Act as the main point of contact for technical issues, collaborating directly with Development and QA teams. Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions. Qualifications: 5+ years of technical support experience. Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment. Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH). Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners. Outstanding troubleshooting and analytical skills. Excellent written and verbal communication skills. Bachelor of Science in Computer Science or equivalent experience. Networking: OSI Layer understanding. Knowledge of broadcast domain vs. collision domain. Familiarity with different records zones in DNS and how it works. Understanding of SSL Handshake and TCP/IP Handshake. Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing. Differentiation between TCP and UDP, and protocols & their workings. Linux/Unix: Understanding of the boot process and run levels. Various ways to assign an IP address to a Unix/Linux/Debian machine. Proficient in checking running processes, hidden files, and installing packages. Knowledge of sudo, permissions, file systems, and SSH banner. Windows: Insight into the Windows boot process and control panel basics. Understanding of UAC, registry hives, and remote registry manipulation tools. Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies. Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager. Security: Understanding of vulnerabilities, the vulnerability cycle, and exploits. Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts. Understanding of False Positive, False Negative, True Positive, and True Negative in the security context. Preferred: Experience with packet capture review and diagnosis. Previous API support and Regex knowledge. Scripting experience (Bash, Python). Knowledge of major web server software, UNIX/Windows web services, and diverse platforms. Oracle and Microsoft SQL knowledge. CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable. Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Willing to work in 24/7 rotational shifts. Show more Show less

Position: Helpdesk Technician – Network Support Location : Solan, Himachal Pradesh Salary : 18K to 20K Per Month Experience : 1–3 years in a technical support/helpdesk environment. Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Basic understanding of TCP/IP, DNS, DHCP, SNMP, and routing/switching. Experience with monitoring tools (SolarWinds, Zabbix, PRTG, or similar). Shift : Rotational Job Description: We are seeking a detail-oriented and technically skilled Helpdesk Technician with NMS experience to support our IT infrastructure and monitor network performance. The ideal candidate will respond to user-reported issues, proactively monitor network systems using NMS tools, and escalate incidents as needed to ensure uninterrupted network operations. Roles & Responsibilities: Help Desk Support: Serve as the first point of contact for internal/external users experiencing technical or network-related issues. Log, track, and resolve incidents and service requests via the IT ticketing system. Provide support for LAN/WAN connectivity, wireless access, VPN, and VoIP systems. NMS Monitoring: Use NMS tools (e.g., SolarWinds, Nagios, PRTG, Zabbix) to monitor network performance, availability, and alerts. Acknowledge, investigate, and escalate network alarms and outages as needed. Maintain and update network dashboards and reports. Troubleshooting & Diagnostics: Perform basic troubleshooting (e.g., ping, traceroute, port checks). Work with other teams to identify root causes of network-related issues. Documentation & Reporting: Document known issues and solutions in a knowledge base. Assist in maintaining up-to-date network diagrams and documentation. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: Total Work: 2 years (Preferred) Technical support: 1 year (Preferred) Network Management System Tools: 1 year (Preferred) Work Location: In person

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Senior Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Years of experience: 7-12 years Job Location:Pune Must have: Role descriptions / Expectations from the Role Install, configure and troubleshoot data center networking devices. Install and maintain network hardware and software. Analyze and resolve Network Incidents/Problems and Service Requests. Determine network and system requirements and identify user needs. Design and deploy networks aligned with business goals and needs. Create and maintain internal technical documentation. Maintain and improve monitoring infrastructure Essential skills: Minimum 5 years of experience in Datacenter networking domain Ability to set direction and prioritize work and resources based operational and client needs. Datacenter Networking Cisco product and technology knowledge. Ability to analyze, design and collaborate multiple Layer network Architecture. ITIL based support team with 24x7 support operations Reviews functional and technical designs to identify areas of risk and/or missing requirements. Cisco CCNP certification or equivalent knowledge Excellent understanding of Cisco ACI architecture ( hands-on experience in Cisco ACI is a must ) Excellent understanding of Cisco Nexus 7/5/2k architecture Expertise in routing and switching Expertise in implementing advance IOS and NX-OS features Expertise in LAN,WAN,MPLS and Internet technologies Experience in conducting datacentre network tests Experience in scripting and automating daily tasks Excellent troubleshooting skills Excellent written and verbal communication Good knowledge in various cloud platforms (Azure, Google Cloud etc.) Show more Show less

Company Profile: Ishan is a leading ICT Group providing innovative & optimized technical solutions to critical organizational challenges. The group offers connectivity and digital infrastructure solutions across industry verticals present in 24 states. With a team of more than 1700+ employees Ishan has played an active role in implementing various solutions for more than 7 Smart Cities and a part of many large scale government digital initiatives. Ishan has been a known name in SME & Enterprise accounts as well do to a varied converged portfolio and efficient solutions ranging across from Physical to Application layers. Job Description : - Corporate/ B2B Sales - Selling ILL/P2P/MPLS/SD-WAN/CLOUD Services- Business Partner Management in respective markets - Planning Market territory mapping and visiting Segmented Customers - To achieve Monthly & Annual AOP Business Targets - Total Customer Management maintaining strong business relationship. Experience in Corporate / B2B Sales in Wire line products, selling shall be preferred. Locations:- Chennai Sal Range : 10-12Lacs Per Annum (75:25) Ratio We are seeking candidates with following qualifications and experience: · Any graduate with MBA In Marketing in preferable · At least 4 years of experience in an enterprise environment and from ISP / Telecom industry will only be considered. · Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective · Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business. · Ability to communicate effectively with clients, colleagues and management. Show more Show less

Company Profile: Ishan is a leading ICT Group providing innovative & optimized technical solutions to critical organizational challenges. The group offers connectivity and digital infrastructure solutions across industry verticals present in 24 states. With a team of more than 1700+ employees Ishan has played an active role in implementing various solutions for more than 7 Smart Cities and a part of many large scale government digital initiatives. Ishan has been a known name in SME & Enterprise accounts as well do to a varied converged portfolio and efficient solutions ranging across from Physical to Application layers. Job Description : - Corporate/ B2B Sales - Selling ILL/P2P/MPLS/SD-WAN/CLOUD Services- Business Partner Management in respective markets - Planning Market territory mapping and visiting Segmented Customers - To achieve Monthly & Annual AOP Business Targets - Total Customer Management maintaining strong business relationship. Experience in Corporate / B2B Sales in Wire line products, selling shall be preferred. Locations:- Hyderabad Sal Range : 10-12Lacs Per Annum (75:25) Ratio We are seeking candidates with following qualifications and experience: · Any graduate with MBA In Marketing in preferable · At least 4 years of experience in an enterprise environment and from ISP / Telecom industry will only be considered. · Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective · Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business. · Ability to communicate effectively with clients, colleagues and management. Show more Show less

Company Profile: Ishan is a leading ICT Group providing innovative & optimized technical solutions to critical organizational challenges. The group offers connectivity and digital infrastructure solutions across industry verticals present in 24 states. With a team of more than 1700+ employees Ishan has played an active role in implementing various solutions for more than 7 Smart Cities and a part of many large scale government digital initiatives. Ishan has been a known name in SME & Enterprise accounts as well do to a varied converged portfolio and efficient solutions ranging across from Physical to Application layers. Job Description : - Corporate/ B2B Sales - Selling ILL/P2P/MPLS/SD-WAN/CLOUD Services- Business Partner Management in respective markets - Planning Market territory mapping and visiting Segmented Customers - To achieve Monthly & Annual AOP Business Targets - Total Customer Management maintaining strong business relationship. Experience in Corporate / B2B Sales in Wire line products, selling shall be preferred. Locations:- Pune Sal Range : 10-12Lacs Per Annum (75:25) Ratio We are seeking candidates with following qualifications and experience: · Any graduate with MBA In Marketing in preferable · At least 4 years of experience in an enterprise environment and from ISP / Telecom industry will only be considered. · Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective · Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business. · Ability to communicate effectively with clients, colleagues and management. Show more Show less

Responsibilities: Fiber Optic and FTTH Support o Assist in the installation, maintenance, and troubleshooting of fiber optic connections and FTTH infrastructure. o Support field teams during fiber deployment and customer installations. o Perform basic testing and fault isolation using optical tools such as OTDR and power meters. Networking Hardware Setup & Support o Install, configure, and troubleshoot networking devices such as routers, switches, and access points. o Assist in maintaining last-mile connectivity from the ISP to customer premises. o Support configuration of home and small office LAN/Wi-Fi networks. Customer Support and Troubleshooting o Provide first-line technical support for customer connectivity issues. o Perform on-site and remote diagnostics for basic internet and network-related complaints. o Guide customers through basic troubleshooting steps and escalate issues when needed. Computer and Hardware Maintenance o Configure, maintain, and troubleshoot desktops, laptops, and related hardware. o Ensure proper functioning of LAN infrastructure at both office and client sites. o Support installation and maintenance of operating systems and basic software. Documentation and Reporting o Maintain records of service calls, network layouts, and installation checklists. o Report issues, updates, and solutions to senior network engineers or supervisors. o Follow standard procedures for network configuration and issue resolution. Required Skills & Experience: Experience in fiber optic network and FTTH support (basic level). Hands-on experience with routers, access points, switches, and customer-premise networking hardware. Basic understanding of LAN/WAN networking concepts. Ability to troubleshoot common computer hardware and network issues. Good communication and problem-solving skills. Willingness to work in the field and assist customers on-site. Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹360,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Evening shift Ability to commute/relocate: Parra, Goa: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

Job Summary: You will be responsible for managing and maintaining the organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role involves configuring and troubleshooting servers, networks, and enterprise applications, as well as implementing security protocols and system upgrades. You will also provide technical support, automates processes, and collaborate with teams to enhance system efficiency. Strong expertise in Windows administration, virtualization, and IT security is essential. Responsibilities Infrastructure Management Design, install, and configure internal-facing servers, virtual environments, networks, and firewalls. Proactively maintain and manage server, network, and firewall systems. Troubleshoot LAN/WAN and backbone infrastructure issues. Security & Compliance Monitor M365 security alerts, logs, and reports to detect and respond to security incidents. Ensure IT infrastructure aligns with ISO 27001 and SOC 2 Type 2 security and compliance standards. Manage patching and vulnerability remediation for end-user machines, ensuring security updates are tested and deployed efficiently. Conduct security assessments and audits of M365 configurations and permissions. Implement security controls in M365, Azure AD, Microsoft Defender, and Azure Information Protection. Work with security tools (SIEM, IDS/IPS, DLP, endpoint security solutions like Falcon, Endpoint Protector, etc.). Project & Risk Management Develop and implement project plans, risk assessments, and contingency plans. Assist with hardware, firewall, and software vendor evaluation and negotiations. Support & Maintenance Provide after-hours support for infrastructure emergencies and occasional weekend maintenance. Maintain inventory and asset configuration documentation. Collaboration & Training Mentor and cross-train team members on existing and new technologies. Interact with customers and staff at a technical level as required. Develop and implement security awareness training programs for end-users. Required Skills 6+ years of experience in System Administration Strong understanding of LAN/WAN networking, VLANs, IP subnetting, and 802.1Q trunks. Experience with Azure & Local Active Directory user and group administration. Experience in patch and vulnerability management, including OS updates, application patching, and security hardening. Knowledge of ISO 27001 and SOC 2 Type 2 compliance, including security controls, risk assessments, and audit requirements. Hands-on expertise in M365 security features and tools. Strong analytical and problem-solving abilities for assessing security issues. Excellent communication and collaboration skills. Ability to work independently and manage tasks in a fast-paced environment. This role requires a mix of technical expertise, security knowledge, problem-solving skills, and teamwork to ensure a secure and efficient IT infrastructure. About: CoreStack provides a NextGen Cloud Governance platform that empowers enterprises to increase top-line revenues and gain a competitive edge through AI-powered real-time cloud governance on autopilot. CoreStack is successfully deployed with companies across multiple industries such as Healthcare, Financial Services, Retail, Education, Technology, and Government. CoreStack has a stellar leadership team, creative investors, and backed by industry-leading advisors. Gartner recognized CoreStack in the 2020 Cloud Computing Platforms Magic Quadrant. CoreStack is also a recent recipient of the 2021 Gold Stevie American Business Awards in the Cloud Infrastructure category and 2021 Gold Globee Winner of the Most Innovative Company of the Year in IT Cloud/SaaS, Tech Ascension Award 2022, CoreStack Wins DataCloud Global Award 2022 and 19th Annual 2023 Silver Globee Winner® Cybersecurity Awards. Show more Show less

Key Responsibilities: • Monitor ISP network infrastructure, including routers, switches, servers, and transmission systems, using NMS tools. • Respond to network alerts, alarms, and incidents; perform first-line troubleshooting and escalation as needed. • Perform basic configuration and maintenance of network devices (Cisco, Juniper, MikroTik, etc.). • Troubleshoot issues related to Internet connectivity, DNS, routing (BGP/OSPF), and IP management. • Coordinate with field engineers and third-party vendors to resolve faults. • Maintain and update detailed technical documentation (network diagrams, SOPs, shift handover reports). • Escalate critical incidents promptly to the senior engineers/management team. • Participate in root cause analysis (RCA) and continuous improvement processes. • Provide technical support to internal teams and assist in customer service escalations. • Ensure compliance with SLA commitments for uptime and support resolution. • Work in 24/7 rotational shifts, including night, weekend, and holiday coverage. Experience: • 1–2years of experience in NOC, network support, or ISP technical operations. Technical Skills: • Solid understanding of TCP/IP, DNS, DHCP, LAN, WAN, MPLS, VPNs. • Hands-on experience with Cisco/Juniper routers, switches, and firewalls. • Knowledge of routing protocols like BGP, OSPF. • Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, Nagios, PRTG). • Basic Linux server administration skills (preferred). • Knowledge of Fiber, xDSL, GPON technologies is a plus.

: Position: Technical Support Engineer Ref. Code: IIS/AC-C/IN-GD/TSEL2021 Job Summary: We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network/System Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 3 to 5 years of experience into Network and System Support Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with routers, switches and security devices Technical Skills: If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Monitor performance and ensure system availability and reliability Knowledge of ITIL practices and process is required Strong research, investigation, and evaluation skills, with a structured approach to problem-solving Very good Understanding of Server technologies, Server OS, Database & Applications Experience with Windows Server OS, Linux. Experience in supporting Vmware , Storage etc Good knowledge on DNS, DHCP, Filesystems etc Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Trouble-ticketing tools such as Servicenow/remedy for handling trouble tickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Aptitude to acquire new technology and concepts quickly Ready to work on rotational shifts (24x7) Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

Position: Network Engineer L1 Ref. Code: IIS/AC-C/IN-GD/NL1123 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Cisco certified (CCNA) Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with Cisco routers, switches and security devices Ideal candidate should have experience Routing & Switching & Security If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Responsibilities Provide Level-1 support and troubleshooting to resolve network related issues. Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Troubleticketing tools such as Servicenow/remedy for handling troubletickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

Requirement of Hardware & Networking Technician Hardware & Networking Technician Advanced Microdevices Pvt. Ltd. (MDI) More Details Requirement of Hardware & Networking Technician Careers Requirement of Hardware & Networking Technician Job Description: We are looking for a skilled and proactive Hardware & Networking Technician to join our team. The ideal candidate will have hands-on experience in installing and troubleshooting desktops/laptops, setting up networks, and handling CCTV installation and maintenance. Key Responsibilities: Installation and configuration of PCs, printers, and other peripherals. Troubleshooting hardware and network-related issues. Setting up and maintaining LAN/WAN infrastructure. Installation, configuration, and maintenance of CCTV systems. Diagnosing and resolving technical issues promptly. Providing on-site and remote support as needed. Requirements: 1 3 years of experience in hardware and networking support. Strong knowledge of Windows OS and basic networking (IP configuration, routers, switches). Experience in CCTV setup and maintenance is a must. Good communication and problem-solving skills. Ability to work independently and in a team. Preferred Qualifications: Diploma or certification in Computer Hardware, Networking, or a related field. Age Limit: 30 Years Job Profile: 1-3 Years

Embark on a transformative journey as a Software Engineer-Full Stack Developer at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. Operational Support Systems (OSS) Platform Engineering is a new team within the newly formed Network OSS & Tools functional unit in the Network Product domain at Barclays. The Barclays OSS Platform Engineering team is responsible for the design, build and run of the underlying OSS infrastructure and toolchain across cloud and on-prem that the core systems and tools required to run the Barclays Global Network reside on. To be successful in this role as a Software Engineer -Full Stack Developer you should possess the following skillsets: Demonstrable expertise with front-end and back-end skillsets. Java Proficiency and Spring Ecosystem (Spring MVC, Data JPA, Security etc) with strong SQL and NoSQL integration expertise. React. js and javascript expertise : material UI, Ant design and state management expertise (Redus, Zustand or Context API). Strong knowledge of runtime (virtualisation, containers and Kubernetes) and expertise with test driven development using frameworks like cypress, playwright, selenium etc. Strong knowledge of CI/CD pipelines and tooling : Github Actions, Jenkins, Gitlab CI or similar. Monitoring and Observability - logging/tracing and alerting with knowledge of SRE integrations into opensource tooling like grafana/ELK etc. Some other highly valued skills include: Expertise building ELT pipelines and cloud/storage integrations - data lake/warehouse integrations (redshift, BigQuery, snowflake etc). Expertise with security (OAuth2, CSRF/XSS protection), secure coding practice and Performance Optimization - JVM tuning, performance profiling, caching, lazy loading, rate limiting and high availability in large datasets. Expertise in Public, Private and Hybrid Cloud technologies (DC, AWS, Azure, GCP etc) and across broad Network domains (physical and wireless) - WAN/SD-WAN/LAN/WLAN etc. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Pune office. Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

. Job Description: Position: Senior Technical Services Advisor Business Advanced Services Location: Bangalore . Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network. Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc ) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with Juniper engineering teams to improve potential quality issues with products. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience. Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus. Experience working in large enterprises, Network service providers have added advantage. ITIL Framework process knowledge will be an added advantage. Experience and desire to work on automation will be valuable in long run. Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful. Qualification and Experience: Experience with customer facing roles is essential. We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment. The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence. ABOUT JUNIPER NETWORKS Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks ( www.juniper.net ) or connect with Juniper on Twitter , LinkedIn and Facebook .

Technical Project Manager with a strong emphasis on DC Network Infrastructure & Network Security project delivery.You must have a proven history of working in network and network security environments and preferably be CCNA/CCNP qualified. You will ideally have exposure to delivering solutions in Cisco centric environments, involving network design and delivery, and managing a design and implementation work-stream (including detailed LAN/WAN design, security and voice).The Technical Project Manager will be responsible for ratifying business requirements, project scope and deliverables, managing and leading network and infrastructure projects in line with defined project plans, schedules, timescales, budgets, and quality standards as well as the production of key project documents for c-level consumption.You should be able to identify the impact of proposed network changes and be able to communicate this clearly to a non-technical audience. Knowledge and experience of Cisco ACI would be beneficial although learning tools will be provided. The successful candidate should be prepared to learn new technologies to provide technical oversight, manage project risks and issues as well as working in a highly process driven environment.Required Skills:You must have high attention to detail and be an excellent communicatorDelivering network infrastructure projects, preferably datacentre or network securityProject Management Methodology (Agile/Prince/PMP)CCNA / CCNPJira experienceCreating, documenting and representing proposed changesDocumenting and managing project plansStrong customer focus with the ability to communicate on all levelsExcellent problem solving skillsAbility to work well under pressure and meet deadlinesSelf-motivated and enthusiasticStrong customer focus with the ability to communicate on all levelsAbility to work well under pressure and meet deadlinesLeadership skillsKnowledge of ITIL framework would be beneficialMore about the OpportunityThe Technical Project Manager is an excellent opportunity, and CACI Services India reward their staff well with a competitive salary and impressive benefits package which includes: Learning: Budget for conferences, training courses and other materials Health Benefits: Family plan with 4 children and parents covered Future You: Matched pension and health care packageWe understand the importance of getting to know your colleagues. Company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events. CACI is an equal opportunities employer. Therefore, we embrace diversity and are committed to a working environment where no one will be treated less favourably on the grounds of their sex, race, disability, sexual orientation religion, belief or age. We have a Diversity & Inclusion Steering Group and we always welcome new people with fresh perspectives from any background to join the group

Overview Leading APAC and India OT Cybersecurity capability delivery across PepsiCo Manufacturing Sites. Responsibilities Responsible to ensure the efficient delivery of Technology solutions and capabilities within Global OT/IT Cybersecurity Function. Responsibility across APAC & India for delivering technology requirements, working across multiple Vendors, IT and OT teams, and senior Leadership within Sector in a complex and demanding environment. Manages Delivery for OT Infrastructure and Cybersecurity Function. Has program and project team accountability for delivery in-line with solution requirements, timeline and costs specific to Sector of responsibility. Is responsible for handover to Operations team. Owns project delivery performance with all third parties and strategic partners pertinent to Sector of responsibility Represents project updates with project sponsor in Senior Leadership reviews Establishes and manages relationship with the Sector IT Delivery leads, Sector OT and IT Leads, InfoSec Leads Works to continuously minimize problems with the day-to-day delivery of the program Promotes and encourages adherence to agreed goals and processes Obtains and represents performance/delivery data to key stakeholders and Program Leadership Oversees planning and forecasting of consumption (demand, resources) in the sector Understands the global and sector requirements underpinning the delivery of IT services and on behalf of the business, and acts as the focal point for the execution of queries, audit, and other formal governance processes dealing with the delivery of services within the sector Establish and maintain regular communications with business relationship management, business executives, department heads, and other stakeholders pertinent to OT/IT technology delivery activities Analyzes technology delivery performance within the sector, and Supplier Management to resolve issues and continuously improve key Provider performance. Financial tracking and forecasting for the OT/IT Program requirements specific to APAC and India Qualifications Bachelors degree or 3rd Level required Minimum of 5 years of related IT business work experience Strong management skills with the ability to develop teams and cultivate talent Proven record of Technology Track Multi-cultural/ virtual team and x-region experience Delivery Management experience. Excellence in execution through proper prioritization of projects Extensive experience managing suppliers in a Technology external supplier management relationship. Excellent client facing skills Proven negotiation skills. Ability to develop solutions within a complex operational environment. Ability to coordinate and direct activities across multiple teams Financial tracking experience Strong team/project management abilities Excellent remote management skills. Demonstrable skills in the \"personal\" management of solutions

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Primary Skill Strong in layer2 layer3 Protocol Testing Good Experience in Python Automation

Network + Firewall Admin (AWS) Overall Network and Firewall experience – 8 to 10 years AWS Cloud environment– 3+ working experience. Ready to work in 24x7 rotational shifts. Preferred to be CCNA certified or at least CCNA Trained. Preferred certifications on Firewall (Fortigate or any) Any AWS cloud Certification is an added advantage. Minimum 4 – 6 years of experience in Network and Firewalls Administration Good knowledge in Networking, LAN, WAN, VLAN, etc., concepts. Good knowledge on FortiGate Firewalls or equivalent firewall types. Experience in last mile access network and network elements, routers, firewalls. Troubleshooting firewall, switches, routers, VPN, etc., errors. Experience on AWS Networks is added advantage. Reviewing error logs and user-reported errors. Should have problem-solving skills and experience in IP networking and static routing, SSH, SM TP, DNS, HTTP/S, DHCP. Respond to alerts and fix them permanently. Working on RCAs and permanent fixes. Willingness to work in 24x7 rotational shifts. Willingness to be part of on call team. Should have 3+ yrs. of working experience in AWS cloud environment. Show more Show less

Role : TSO Exp : Min 2 years Must have : LAN, WAN, Firewall, monitoring tools, BGP, OSPF, EIGRP and Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation Loc : Hyd/ Bang/ Pune Regars Vicky 7200396456

Job Description « Back to Page Apply Now Request No: RA-0525-3490 DESIGNATION: Customer Support Engineer L1 DESCRIPTION: Responsibilities Technical Support Engineer L1 to provide enterprise-level assistance to the endusers. he will be able to diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers. Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. He will use email and telephony to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, He will contact clients via phone and/or provide clear, written instructions and technical manuals. KRA: Address users' tickets regarding hardware, software, and networking. Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. Maintains and administers computer networks and related computing environments. Has Hands-on experience in networking, routing, and switching. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Manage file servers and printer servers. Manage hardware and software assets. Ability to create accurate network diagrams and documentation for designing and planning network communication systems. Handling Outlook and mailbox-related issues. Assist users in connecting to video conferencing applications such as Zoom, Webex, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Conduct remote troubleshooting. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Shift Ahead Technologies is seeking a proven & efficient AI cum Cyber Security Sales Expert who shall be responsible for safeguarding AI-driven technologies and systems against cyber threats while leveraging artificial intelligence to enhance the organizations security posture. Selling should be in his/her forte. This role combines deep technical understanding with strong sales acumen to identify client needs, propose tailored solutions, and close deals that help organizations protect their digital assets and leverage AI-driven security technologies. Should be willing to bring in sales for other products/managed support services of the Organisation. Key Responsibilities Identify and engage prospective clients through networking, cold calling, industry events, and digital channels Understand clients' cybersecurity and AI requirements through needs assessments and propose customized solutions Deliver compelling presentations and demonstrations of AI and cybersecurity products to both technical and non-technical audiences Develop and maintain strong, long-term relationships with clients to drive retention and growth. Collaborate with technical and product teams to ensure solutions meet client requirements and expectations Prepare detailed proposals, quotations, and contracts; negotiate terms and pricing with clients Stay up-to-date with the latest trends, threats, and technologies in both AI and cybersecurity to effectively position offerings. Achieve or exceed assigned sales targets and contribute to overall business growth Track and report on sales activities, pipeline status, and revenue performance for management review Represent the company at industry conferences, seminars, and networking events to promote AI and cybersecurity solutions Strong understanding of cybersecurity concepts (e.g., threat detection, risk management, compliance) and familiarity with AI technologies as applied to security. Key Skills Cybersecurity and AI solution knowledge Sales strategy and pipeline management | Selling skills Client relationship management Technical acumen and ability to translate technical features into business value Presentation and negotiation skills This role is ideal for professionals passionate about technology, eager to stay ahead of emerging threats, and skilled at bridging the gap between complex solutions and business needs. Confident candidates may send their CV online or to careers@shiftahead.org. Salary upto Rs 12 lacs for right candidate plus sales incentives/commissions Excellent communication in English mandatory. Should be willing to join sooner and sell all kinds of solutions/services

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. About The Role & Team This is an exciting opportunity to become an integral part of an experienced and smart SITA GNCC team. The role is a Sr. specialist role, responsible for operational fault management for SITA-managed LAN / WAN & security solutions. An ideal candidate will be monitoring and managing the airport LAN/WAN, Network Security along with local and wide area networks for the SITA customer environment to ensure maximum uptime. The role includes Level 2/3 technical support, troubleshooting, configurations, documentation, network optimization and management of the LAN/WAN/ Security infrastructure, The candidate will also maintain and upgrade existing systems as necessary. The ability to work in a complex networking environment is also preferred. You will be apart of an excellent and innovative team , reporting to the Senior Manager Service operations. What You Will Do Responsible for Network troubleshooting including LAN, WAN & Security domains Responsible for responding to technical support calls from SITA customers. Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc. Troubleshoot & resolve highly complex customer network & security issues Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto) Handling CISCO L3 and L2 Devices Strong working knowledge of Datacenter switching e.g., Cisco Nexus, ACI. Strong working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP. Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc. Strong working knowledge of IP, IPsec, and VPNs. Responsible for delivering complex Maintenance and Monitoring activities for different customers. Provide L3 Incident Management support through the IC role in case of the main crisis. Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus. Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Ensure that assigned infrastructure at the client site is configured, installed, tested and operational. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail. Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Leverage knowledge articles to investigate and resolve second-line support calls assigned Provide remote support to SITA clients. Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Schedule updates for customer services. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers’ technical enquiries as well as service-related enquiries. Provide insights and recommendations regarding customers’ networks and their optimization. Support knowledge sharing and training, both internally and with customer teams. Experience At least 5 years of experience in the Information Technology / Telecom Industry. Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges. Must have experience to work in a 24*7 support environment. Hands-on experience with monitoring, Network diagnostic and analytics tools Experience working with virtual and remote team members and stakeholders Excellent analytical and problem-solving abilities. Excellent data presentation and reporting skills. Working Experience on enterprise customers projects: Network & Security Solutions Must have a strong understanding of Firewalls Architecture with hands-on experience. Must have strong experience with Complex Routing & Switching Environments Must possess strong experience with Virtualization Technologies Good problem-solving skills Good at organizing and multitasking Able to explain technical problems in simple terms Strong troubleshooting and problem-solving skills Experience in implementing network patches Degree or equivalent experience in Engineering, Computer Technologies, or Business Change management/ Project Management knowledge (ITIL knowledge is a plus) Proficiency in English is a must One Or More Additional Certifications Are Required CCNA, CCNP JNCIA PCNSA/E Cisco 300-415 ENSDWI ITILV4 Show more Show less