4460 Wan Jobs - Page 18

Job Title: Senior IT Administrator / IT Infrastructure Manager Location: Hyderabad (Work-from-office) Experience: 7+ years Work Hours: Full-time About the Role: We are seeking a Senior IT Administrator / Infrastructure Manager with 7+ years of experience to manage firewalls, servers, networks (Cisco, Ruckus), and Microsoft 365 (Azure AD, Intune). The role includes overseeing system security, Active Directory, domain/DNS, and end-user support. Strong expertise in IT policies, asset/license management, and vendor coordination is essential. Ideal for a hands-on leader ensuring secure, scalable, and compliant IT operations. Key Responsibilities: Firewall & Security: Configure and manage firewalls (Fortinet/Sophos), enforce internet usage policies, handle antivirus and patch management. System Administration: Administer Windows/Linux servers, implement and manage Active Directory, GPOs, backups, and disaster recovery. Network Management: Design and maintain LAN/WAN infrastructure. Manage Cisco routers , Ruckus access points , VLANs, VPN, and Wi-Fi systems. Implement and troubleshoot Active Directory (AD) across the network. Collaborate with ISPs and vendors; optimize bandwidth and segmentation. Cloud & O365: Administer M365 Tenant Management (Azure AD, Teams, Exchange, Intune), hybrid setup management. Domain & DNS: Handle domain configurations, DNS records, SSL certs (GoDaddy or similar). User Support: Lead IT support/helpdesk using tools like Keka or ServiceNow. Asset & License Mgmt: Maintain hardware/software inventory and license compliance. Policy & Compliance: Define IT policies, ensure security compliance and audit readiness (ISO/ITIL). Vendor & Planning: Drive procurement, vendor coordination, budgeting, and tech evaluations. Qualifications: Bachelor’s in IT, Computer Science, or related field 7+ years of IT experience in infrastructure, systems, and support Expertise in firewalls, M365, Cisco & Ruckus networking, AD, DNS, and virtualization Excellent problem-solving, communication, and team leadership skills

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Summary The L2 SD WAN Operations Engineer will be responsible for the day to day operation, maintenance, and troubleshooting of the company s SD WAN infrastructure. This role involves providing technical support, implementing changes, and ensuring the stability, performance, and security of the SD WAN environment. The L2 SD WAN Operations Engineer will collaborate closely with cross functional teams to deliver reliable and efficient network services to the organization. Responsibilities Provide tier 2 technical support for SD WAN related incidents, service requests, and escalations, ensuring timely resolution and adherence to service level agreements SLAs. Perform routine maintenance activities, such as software upgrades, patches, and configuration changes, to maintain the health and stability of the SD WAN infrastructure. Monitor the performance and utilization of SD WAN devices, circuits, and applications, and take proactive measures to optimize performance and mitigate issues. Troubleshoot connectivity issues, packet loss, latency, and other network related problems affecting SD WAN services, utilizing diagnostic tools and methodologies. Collaborate with network architects, engineers, and vendors to design, implement, and validate SD WAN solutions, ensuring alignment with business requirements and best practices. Participate in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes in accordance with change management policies. Document operational procedures, configurations, and troubleshooting steps, and contribute to the development of knowledge base articles and training materials for SD WAN support teams. Stay updated on industry trends, emerging technologies, and best practices related to SD WAN, and provide recommendations for continuous improvement and optimization of the SD WAN environment.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities v Installing and configuring CISCO/Versa/Fortiner/ Lavelle SD-WAN Routers v Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP. v Creating users, groups and setting up policy for a user's and groups. v Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery operation. v Analysis of LAN network/SD-WAN to determine network performance problems. Provided solutions and documentation. v Configuration and Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading of routers and switches. v Carrying out DR (Disaster Recovery) test for both connectivity and devices for every month v Investigating, diagnosing, and resolving all network issues by coordinating with users. v Replacing the network hardware in case of failures and upgradation. v Deploying Cisco Routers and Switches as per the project requirement. v Coordinating with ISP vendors in case of link failure v Network connectivity troubleshooting v In-Depth Knowledge on Routing and Switching Protocols. v Experience in Deploying and Managing Cisco Viptela based SDWAN Infrastructure. v Deep understanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage). Versa Components – Versa Director, Versa Concerto, Versa Analytics, Versa Titan v Understanding of Overlay and Underlay concepts. v Experience in creating/Modifying Configuration templates in Cisco SDWAN. v In-Depth Understand of Switching Protocols like VLAN, STP, Aggregation etc. v Experience in packet tracer tools like Wireshark etc. v Clear understanding of TCP/IP v Experience in handling routing platforms like. ASR and ISR series Cisco routers. v Responsible for managing/monitoring/troubleshooting the SDWAN, FMC and Network Infrastructure in the DC, DR and branch locations. v Responsible for Coordinating with the OEM to resolve P1 issues. v All IT assets irrespective of installed or third-party vendor installed, the engineer support must be provided by the resources as vendor management. v Responsible for work on Vulnerability component v Major Incident Handling ü Lead the response and resolution efforts for major incidents impacting network services. ü Coordinate with technical teams, stakeholders, and vendors to minimize downtime and restore services. ü Conduct post-incident reviews and implement preventive measures. v Business Continuity Planning (BCP) ü Develop and maintain business continuity plans for network operations. ü Identify critical network components and implement redundancy measures. ü Conduct regular drills and tests to ensure readiness for potential disruptions. v Ticketing And Reporting ü Oversee the ticketing system and ensure timely and accurate ticket resolution. ü Analyze ticket data to identify trends, recurring issues, and opportunities for improvement. Generate reports on network performance, incidents, and service-level agreements (SLAs).

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Level 3 Network Engineer – Juniper Specialist 🧩 Role Overview As a Level 3 Network Engineer, you will be responsible for advanced network design, troubleshooting, and optimization, with a strong emphasis on Juniper hardware and software platforms. You’ll serve as a senior escalation point for complex network issues and play a key role in maintaining high availability and performance across enterprise network infrastructures. 🔍 Key Responsibilities Design, implement, and maintain enterprise-grade network solutions using Juniper devices (MX, EX, QFX, SRX, PTX). Perform advanced troubleshooting of LAN/WAN, BGP, OSPF, MPLS, and VPN configurations. Lead root cause analysis and resolution of critical network incidents. Configure and manage Juniper firewalls and security protocols. Collaborate with architecture teams to develop scalable network designs. Monitor network performance and proactively implement improvements. Document network topologies, configurations, and standard operating procedures. Mentor junior engineers and provide technical guidance during escalations. Participate in on-call rotation and change management processes. 🧠 Required Skills & Experience 5+ years of experience in network engineering with at least 3 years in a Level 3 support role. Deep expertise in Juniper Networks platforms and Junos OS. Strong command of routing protocols (BGP, OSPF, IS-IS) and switching technologies. Experience with SD-WAN, network automation, and monitoring tools (e.g., Wireshark, SolarWinds). Familiarity with network security concepts and firewall configurations. Excellent problem-solving and analytical skills. 🎓 Qualifications & Certifications Bachelor’s degree in computer science, IT, or related field. JNCIP or JNCIE certification (preferred). Additional certifications like CCNP/CCIE (a plus).

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Required Key Skills and Qualifications: Bachelor’s degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standard certifications in relevant domain will be added advantage. Key Responsibilities Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title: NAC L3 Specialist – Cisco ISE Experience: Minimum 8 years (including 4 years of relevant experience in the Network Security domain) Location: [Specify location or remote, if applicable] Job Description: We are seeking a seasoned NAC L3 Specialist with extensive experience in Cisco Identity Services Engine (ISE). The ideal candidate will possess deep expertise in Network Access Control (NAC), including the implementation, configuration, and operation of NAC policies. This role requires a motivated individual who can independently handle advanced troubleshooting and provide top-level support for network security operations. Key Responsibilities Design, implement, and manage Cisco ISE-based NAC solutions to ensure secure and seamless network access. Develop and enforce NAC policies and procedures, optimizing security without compromising user experience. Handle advanced troubleshooting and resolution of complex issues related to NAC policies, authentication, and access controls. Perform system upgrades, configuration changes, and maintain the health and performance of NAC solutions. Collaborate with cross-functional teams to integrate NAC solutions with existing network infrastructure and security tools. Conduct periodic audits of NAC configurations and provide recommendations for improvements. Train and mentor team members on NAC best practices and tools. Stay updated on the latest trends in network security and access control technologies. Requirements Minimum 8 years of overall IT experience, with at least 4 years of relevant experience in the Network Security domain. Proficiency in Cisco ISE and its associated components. Strong knowledge of NAC policy implementation, operation, and troubleshooting. Hands-on experience with network protocols, authentication mechanisms (e.g., 802.1X, RADIUS, TACACS), and certificate-based authentication. In-depth understanding of LAN/WAN technologies, firewalls, and VPNs. Strong analytical and problem-solving skills to address complex network security issues. Industry certifications such as CCNP Security, Cisco Certified Specialist - Security, or equivalent are highly desirable. Excellent communication and interpersonal skills.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications DDI L3 Engineer. Roles & Responsibilities Serves as primary support lead of DDI operations by managing customer devices and end-to-end services. Responsible for maintaining the committed customer SLAs & network uptime. Provide Level-3 technical support for all migration activities and queries form L2 engineers. Need to take end to end ownership DDI related issues/queries and provide resolutions. Manage the performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends systems improvements to overall network to maintenance impacts. Performs preventative and routine maintenance activities. Maintains network performance by performing network analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Work with vendors and internal support teams to update, maintain, and patch all network infrastructure. Create and maintain design documents Implement DDI deployments and upgrades/migrations Test all new releases within the account and ensure that all EWOs and Test Cases are complete Define and maintain infrastructure configurations Work with account teams and/or clients to determine how to apply new DDI service offerings to meet business needs and requirements Ensure data integrity of production, backup, and DRA Enterprise database Review and perform basic trending analyses under this area of responsibility. Responsible for any incidents and all root cause and corrective action for the account Peer review architecture and engineering documents Provide 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalations. Key Competencies & Skills Strong fundamental and in depth hands on experience with DNS and Enterprise alliances like Infoblox, Nokia Vital QIP, Efficient IP and Bind Providing basic & advanced DNS administrative services utilizing the Infoblox , Nokia VitalQIP GUI etc. Very good working knowledge on IP segmenting of subnets. IPV4/IPV6 structure. Linux/ UNIX skills Enacting object policies and profiles. Managing servers, networks, subnets, and objects– DNS/DHCP pushes as well as Stop/Clean/Start. Use of basic Cisco network engineer skills for accessing switches and routers. Network trouble shooting tasks and incident management stemming from project implementations. Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing. Understand customer requirement & design a solution & then implement the same. Good knowledge of all LAN switching technologies eg Spanning Tree, VLAN management and VTP concepts etc. Working knowledge of firewalls. Experience on configuring of Infoblox, VitalQIP and Efficient IP appliances for DNS and DHCP services Good to have relevant LAN/WAN certifications Education & Qualifications Engineering Graduate Special Condition Candidate should be open to work in flexible shifts.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Global Network Architect This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region. Some Of The Key Responsibilities Include Architect network solutions in line with global standard. Develop and maintain technical standards. Develop network technical strategy. Manage product life cycle and create infrastructure refreshment plan. Provide escalation support for critical operational service and project delivery. Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users. Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users. Work with third party vendors to manage service delivery method, resources, timing, and location. Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally. Identify opportunities to improve and mature IS engagement with our IT colleagues and end users. Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned. What you’ll need to succeed Certification CCSP/CCDP/CCNP/CCIE or equivalent experience Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP. Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment Experience working in complex global & domestic network environments Experience on supporting voice over IP technologies Vendor management experience Demonstrated ability to identify, understand and communicate business needs Ability to communicate effectively with technical and non-technical people Ability to adapt to change and manage in an uncertain environment Understanding of the IT environment and

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & Network security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: - Technical administration or troubleshooting to ensure the efficient functionality of the solution. Lead end-to-end project management for strategic initiatives across multiple functions or business units. Develop detailed project plans, timelines, resource plans, budgets, and risk mitigation strategies. Engage with stakeholders at all levels to gather requirements, align goals, and manage expectations. Manage project scope, change requests, and impact assessments through formal change control processes. Solid understanding of networking fundamentals (TCP/IP, LAN/WAN, Firewalls, VPNs) Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience managing cross-functional teams and large-scale enterprise projects Experience in troubleshooting platform related issues, data backup, restoration, retention Ability to manage multiple high-priority projects in a fast-paced environment. Maintains awareness of latest technologies in the domain (Cloud, Firewalls, Devops)

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Key Responsibilities SLA management for the KPI's and daily reporting Conduct regular audits and assessments to identify non-compliance, risks, or vulnerabilities. Develop and maintain network compliance documentation, reports, and dashboards. Collaborate with network engineers and security teams to design and implement compliance controls. Manage remediation efforts for compliance violations or audit findings. Stay up to date on regulatory changes and assess their impact on existing network infrastructure. Support external and internal audits by providing documentation, evidence, and subject matter expertise. Train and raise awareness among network teams about compliance best practices and requirements. Qualifications Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field. 2–4 years of experience in network compliance, network security, or IT audit. Solid understanding of networking fundamentals (TCP/IP, LAN/WAN, Firewalls, VPNs). Experience with risk assessment and mitigation in IT/network environments. Proficient in using compliance and audit tools for tracking and reporting. Excellent analytical, documentation, and communication skills.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours. Responsibilities Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies). Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet) Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2 skills on fortinet firewall and security best practices. Proactively address customer issues and ensure timely resolution. Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents. Support and assist L1 engineers in troubleshooting and knowledge transfer.. Experience performing configuration changes, firmware upgrades, and network maintenance activities. Conducting post-change validations and rollbacks if needed. Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interact with customers, vendors, and internal teams Quick decision-making to restore services within SLAs

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for different aspects of engineering activities to provide differentiated services and solutions. These may also include product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. This is an operational role, responsible for delivering results that have direct impact on day-to-day engineering operations in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT. Responsibilities Systems engineering for front-end processors, cloud infrastructure, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Ensure timely rollout of system enhancements, migration, deployment, and optimization projects. Involved in planning, architecture designing, developing, and testing solutions and service products riding on network or across multiple network layers. Involved in the development of systems including storage, load balancers, servers, and routers/switches. Manage physical connectivity, hardware & automation tools. Resolve issues based on escalations from the end user. Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team. Direct the assurance team in adopting measures for fault rate & ticket rate reduction. Ensure engineering Projects completed within target dates within budget and agreed scope. Performance tuning and automation of application. Desired Skill sets Experience in system and platform deployment over the network layers Experience of managing systems including systems including storage, load balancers, servers, and routers/switches Knowledge of new and upcoming network system, application, and technologies Knowledge of network security and its applications Experience of network and cloud Infrastructure (Compute, Storage, backup, network, security) and application architecture and deployment Experience in Backup implementation and Operations

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Design & Architecture Design end-to-end UCC solutions (voice, video, messaging, presence, conferencing). Develop scalable and secure architectures that integrate with existing IT infrastructure. Conduct capacity planning and performance optimization. Implementation & Integration Deploy UCC platforms and related hardware (IP phones, conferencing systems, video endpoints). Integrate UCC with enterprise applications (email, CRM, ERP, intranet). Configure SIP trunks, VoIP gateways, and PBX systems. Migrate legacy systems to modern UCC platforms. Administration & Maintenance Manage day-to-day operations of UCC platforms. Monitor system performance and ensure high availability. Troubleshoot and resolve voice, video, and messaging issues. Apply software updates, patches, and upgrades. Manage user accounts, permissions, and policies. Security & Compliance Implement security controls for voice/video/messaging traffic. Ensure compliance with regulatory and corporate policies (GDPR, HIPAA, etc.). Conduct regular audits and vulnerability assessments. Support & Troubleshooting Provide Tier 3/4 support for complex UCC issues. Develop documentation and knowledge base articles for users and support staff. Train helpdesk and IT staff on UCC tools and troubleshooting. Collaboration & Stakeholder Engagement Work with network engineers to ensure optimal QoS for UCC traffic. Collaborate with security teams to safeguard UCC environments. Liaise with vendors and service providers for escalations and new implementations. Provide input for budgeting and cost optimization of UCC solutions. Common Technologies & Tools Microsoft Teams, Zoom, Cisco Webex, Google Meet Microsoft Exchange / Outlook integration Cisco Unified Communications Manager (CUCM) Skype for Business / Lync (legacy) SIP, VoIP, PSTN, PBX systems SBCs (Session Border Controllers) Audio/Video conferencing equipment (Polycom, Logitech, Crestron) QoS, MPLS, WAN optimization tools Monitoring tools (SolarWinds, PRTG, etc.) Skills & Qualifications In-depth understanding of networking concepts (TCP/IP, DNS, QoS, VLANs). Strong knowledge of SIP and VoIP technologies. Familiarity with cloud-based UCC platforms (UCaaS). Good understanding of security best practices in UCC environments. Project management and vendor management skills. Excellent problem-solving and analytical abilities. Strong documentation and communication skills.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Position Name: Product Manager, IZO Hybrid WAN product team. Position Overview Looking for a motivated and experienced Product Manager to join our product team. As the Product Manager of one of the fastest growing NextGen services in Tata Communications’ product portfolio, you will be responsible for driving the strategy and successful execution of the product portfolio. This role requires a deep understanding of WAN technologies and trends, excellent communication skills, and a strong ability to collaborate with cross-functional teams. Responsibilities Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap aligned with the company's goals and market demands. Identify opportunities to grow the product portfolio, understand the market and competition, be close to customer needs, and define product requirements. Product Development: Lead the end-to-end product development lifecycle, working closely with cross-functional teams including engineering, sales, finance, marketing, and operations. Define product specifications, prioritize features, and manage the product backlog. Ensure timely and delivery of product features. Competitive Analysis: Stay informed about the competitive landscape, market trends, and emerging technologies in the telecommunications industry. Conduct regular competitive analysis to identify product differentiators and maintain a competitive edge. Stakeholder Management: Collaborate with internal and external stakeholders, including sales teams, customers, finance, and legal, to gather feedback, align on product priorities, and ensure smooth product launches. Establish strong relationships with internal and external partners to drive successful collaborations. Market Launch and Adoption: Develop go-to-market strategies and collaborate with marketing and sales teams to drive product adoption. Create compelling product messaging and positioning, sales enablement materials, and support product launches and promotions. Product Performance Analysis: As PM, you will be responsible for the P&L of the product, and conduct ongoing analysis to evaluate product performanceutilize data-driven insights to identify areas of improvement, make informed product decisions, and drive continuous innovation. Qualifications Bachelor's degree in Engineering (Electronics/ Telecommunications). A Master's degree is a plus. Proven experience in the telecommunications industry, with a deep understanding of WAN technologies and market dynamics. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent project management skills. Communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders. Demonstrated ability to collaborate and influence cross-functional teams. Strong leadership qualities, self-motivation, and a passion for driving innovation in the telecommunications industry. Familiarity with regulatory requirements and industry standards in the telecommunications sector is desirable.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit s overall results. Responsibilities Responsibilities: v Installing and configuringCISCO/Versa/Fortiner/ Lavelle SD-WANRouters v Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP,BGP, OSPF, RIP, IGRP, EIGRP. v Creating users, groups and setting uppolicy for a user's and groups. v Configurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recovery operation. v Analysis of LANnetwork/SD-WAN to determinenetwork performance problems. Provided solutions and documentation. v Configurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters and switches. v Carrying out DR (Disaster Recovery) testfor both connectivity and devices for every month v Investigating, diagnosing, and resolvingall network issues by coordinating with users. v Replacing the network hardware in case offailures and upgradation. v Deploying Cisco Routers and Switches asper the project requirement. v Coordinating with ISP vendors in case oflink failure v Network connectivity troubleshooting v In-Depth Knowledge on Routing andSwitching Protocols. v Experience in Deploying and ManagingCisco Viptela based SDWAN Infrastructure. v Deepunderstanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage).Versa Components - Versa Director, Versa Concerto, Versa Analytics, Versa Titan v Understanding of Overlay and Underlay concepts. v Experience in creating/ModifyingConfiguration templates in Cisco SDWAN. v In-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregation etc. v Experience in packet tracer tools likeWireshark etc. v Clear understanding of TCP/IP v Experience in handling routing platformslike. ASR and ISR series Cisco routers. v Responsiblefor managing/monitoring/troubleshooting the SDWAN, FMC and NetworkInfrastructure in the DC, DR andbranch locations. v Responsible for Coordinating with the OEMto resolve P1 issues. v AllIT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendor management. v Responsiblefor work on Vulnerability component Requirements v Oversee the overall operationsof the network infrastructure, including monitoring, maintenance, andtroubleshooting. v Ensure high availabilityand performance of the network. v Implement best practicesand standards for network operations. v Coordinate withcross-functional teams to resolve network-related issues. v Lead the response andresolution efforts for major incidents impacting network services. v Coordinate with technicalteams, stakeholders, and vendors to minimize downtime and restore services. v Conduct post-incidentreviews and implement preventive measures. v Develop and maintainbusiness continuity plans for network operations. v Identify critical networkcomponents and implement redundancy measures. v Conduct regular drillsand tests to ensure readiness for potential disruptions. v Ensure compliance withrelevant industry standards, regulations, and internal policies. v Collaborate with internaland external auditors for compliance audits. v Implement correctiveactions and recommendations to address audit findings. v Lead and mentor a team ofnetwork operations professionals. v Set performance goals,provide regular feedback, and conduct performance evaluations. v Foster a collaborativeand supportive work environment. v Identify training anddevelopment needs and facilitate skill enhancement programs.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title: Manager – Global Strategic Sourcing As a Manager – Global Strategic Sourcing, you will be at the forefront of sourcing new and emerging technologies including SD-WAN, IoT, Wi-Fi, and SIM/eSIM solutions. The role also demands leadership in New Product Introduction (NPI) and Development (NPD) sourcing, enabling Tata Communications to launch differentiated products on time. You will engage globally with suppliers, collaborate cross-functionally, and take end-to-end ownership of sourcing from early supplier engagement to contract finalization—ensuring speed, compliance, and value. Location: Mumbai Key Responsibilities Drive sourcing initiatives for new technology categories across global markets, including IoT, SD-WAN, Wi-Fi infrastructure, connected devices, Network Services and SIM/eSIM procurement etc. Act as a sourcing lead in cross-functional NPI/NPD programs, collaborating closely with engineering, product management, and supply chain teams to ensure supplier readiness for new product launches. Own the sourcing lifecycle of new technologies or products from concept through mass production, ensuring supplier onboarding, cost targets, lead times, and quality metrics are achieved. Lead end-to-end sourcing processes including RFx creation, bid evaluations, supplier selection, negotiations, and award recommendation, ensuring compliance with corporate procurement policies and ethical standards. Partner with global business teams and engineering functions to understand product and service requirements, and translate them into effective sourcing strategies. Build and manage relationships with global suppliers, ensuring performance, cost-effectiveness, and innovation. Support and lead contract negotiations including commercial terms, risk mitigation clauses, and service-level agreements. Continuously scan the market for new suppliers, technologies, and innovations that align with business objectives. Ensure accurate and timely documentation, reporting, and communication with internal stakeholders across geographies. Drive cost optimization and risk mitigation through smart sourcing and long-term supplier development strategies. Establish procurement timelines aligned with NPI/NPD schedules and drive them rigorously to meet time-to-market objectives. Facilitate early involvement of strategic suppliers in design discussions to leverage their capabilities and influence design for manufacturability and cost. Qualifications & Experience Bachelor’s degree in Engineering / Supply Chain / Business Management; MBA or equivalent preferred. Minimum 8 years of experience in global strategic sourcing, procurement, or supply chain management roles, preferably in telecom or technology-driven sectors. Key Skills (Top 5 Must-Haves) Strategic Sourcing Expertise – In-depth knowledge of RFx processes, cost analysis, supplier evaluation, and selection techniques in a global context. Technology Category Knowledge – Understanding of sourcing nuances for SD-WAN, IoT, SIM/eSIM, Wi-Fi devices, and connected technology ecosystems. Contract & Commercial Acumen – Strong grasp of procurement contracts, negotiations, and commercial risk management. Ethical Procurement & Supplier Governance – Commitment to compliance, code of conduct, and sustainable sourcing practices. Agility & Execution Ownership – Ability to drive procurement activities with speed, independence, and problem-solving mindset to meet tight NPI timelines.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Track and monitor the environment performance to ensure minimal interruption to customer network & Data centre operations Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team. Desired Skill sets CLS working experience Troubleshooting experience of network, equipment and service level faults Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives. Good working knowledge on Tejas & DWDM devices Working knowledge of LAN, WAN and Cisco devices

Level 3 Network Engineer Juniper Specialist Role Overview: As a Level 3 Network Engineer, you will be responsible foradvanced network design, troubleshooting, and optimization, with a strongemphasis on Juniper hardware and software platforms. Youll serve as a seniorescalation point for complex network issues and play a key role in maintaininghigh availability and performance across enterprise network infrastructures. Key Responsibilities : Design, implement, and maintain enterprise-grade network solutions using Juniper devices (MX, EX, QFX, SRX, PTX). Perform advanced troubleshooting of LAN/WAN, BGP, OSPF, MPLS, and VPN configurations. Lead root cause analysis and resolution of critical network incidents. Configure and manage Juniper firewalls and security protocols. Collaborate with architecture teams to develop scalable network designs. Monitor network performance and proactively implement improvements. Document network topologies, configurations, and standard operating procedures. Mentor junior engineers and provide technical guidance during escalations. Participate in on-call rotation and change management processes. Required Skills &Experience: 5+ years of experience in network engineering with at least 3 years in a Level 3 support role. Deep expertise in Juniper Networks platforms and Junos OS. Strong command of routing protocols (BGP, OSPF, IS-IS) and switching technologies. Experience with SD-WAN, network automation, and monitoring tools (e.g., Wireshark, SolarWinds). Familiarity with network security concepts and firewall configurations. Excellent problem-solving and analytical skills. Qualifications &Certifications: Bachelors degree in computer science, IT, or related field. JNCIP or JNCIE certification (preferred). Additional certifications like CCNP/CCIE (a plus).

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities : Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit s overall results. Responsibilities : Installing and configuringCISCO / Versa / Fortiner / Lavelle SD-WANRouters Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP,BGP, OSPF, RIP, IGRP, EIGRP. Creating users, groups and setting uppolicy for a user's and groups. Configurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recovery operation. Analysis of LANnetwork/SD-WAN to determinenetwork performance problems. Provided solutions and documentation. Configurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters and switches. Carrying out DR (Disaster Recovery) testfor both connectivity and devices for every month Investigating, diagnosing, and resolvingall network issues by coordinating with users. Replacing the network hardware in case offailures and upgradation. Deploying Cisco Routers and Switches asper the project requirement. Coordinating with ISP vendors in case oflink failure Network connectivity troubleshooting In-Depth Knowledge on Routing andSwitching Protocols. Experience in Deploying and ManagingCisco Viptela based SDWAN Infrastructure. Deepunderstanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage).Versa Components - Versa Director, Versa Concerto, Versa Analytics, Versa Titan Understanding of Overlay and Underlay concepts. Experience in creating/ModifyingConfiguration templates in Cisco SDWAN. In-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregation etc. Experience in packet tracer tools likeWireshark etc. Clear understanding of TCP/IP Experience in handling routing platformslike. ASR and ISR series Cisco routers. Responsiblefor managing / monitoring / troubleshooting the SDWAN, FMC and NetworkInfrastructure in the DC, DR andbranch locations. Responsible for Coordinating with the OEMto resolve P1 issues. All IT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendor management. Responsiblefor work on Vulnerability component Requirements Oversee the overall operationsof the network infrastructure, including monitoring, maintenance, andtroubleshooting. Ensure high availabilityand performance of the network. Implement best practicesand standards for network operations. Coordinate withcross-functional teams to resolve network-related issues. Lead the response andresolution efforts for major incidents impacting network services. Coordinate with technicalteams, stakeholders, and vendors to minimize downtime and restore services. Conduct post-incidentreviews and implement preventive measures. Develop and maintainbusiness continuity plans for network operations. Identify critical networkcomponents and implement redundancy measures. Conduct regular drillsand tests to ensure readiness for potential disruptions. Ensure compliance withrelevant industry standards, regulations, and internal policies. Collaborate with internaland external auditors for compliance audits. Implement correctiveactions and recommendations to address audit findings. Lead and mentor a team ofnetwork operations professionals. Set performance goals,provide regular feedback, and conduct performance evaluations. Foster a collaborativeand supportive work environment. Identify training anddevelopment needs and facilitate skill enhancement programs.

Job Description This role requires deep expertise in Cisco ISE, Cisco DNA, Meraki Firewalls & SD-WAN, and Cisco ASA (or similar security platforms). The ideal candidate is a problem solver who enjoys digging into technical issues, proactively identifying improvements, and working independently without micromanagement. They should have a strong desire to learn, grow, and take initiative while collaborating with teams across different regions. Responsibilities This position involves supporting global network operations, ensuring optimal performance, implementing security policies, and leading high-impact network projects to modernize and enhance our infrastructure. Salary Range- 10 LPA to 12.5 LPA Qualifications 5+ years of relevant hands-on Network Engineering experience in medium-to-large enterprise environments. Strong troubleshooting skills with the ability to analyze and resolve complex network issues across all OSI layers. Experience designing and supporting Cisco ISE and 802.1X authentication (wired and wireless). Proficiency with Cisco DNA Center for network automation, monitoring, and policy enforcement. Hands-on experience with Cisco Catalyst 9300, 9500, and Nexus series switches (including VSS, Stacking, STP, VLANs, OSPF, BGP, EIGRP). Deep knowledge of Cisco ASA, Meraki Firewalls & SD-WAN, and VPN solutions (Remote Access & Site-to-Site). Familiarity with network security principles, segmentation, firewall rule management, and NAC policies. Hands-on expertise with Wireless (Meraki, Cisco WLC), DNS, DHCP, HTTP/S, SSH, SMTP, and SNMP monitoring tools. Experience with network monitoring tools (e.g., OpManager, SolarWinds, PRTG, Cisco ThousandEyes, Splunk, or similar). Ability to work independently and take ownership of tasks/projects without needing micromanagement. Must have a growth mindset, strong curiosity, and a passion for continuous learning and improvement. Excellent documentation skills and ability to communicate technical details clearly. Preferred Qualifications (Nice to Have): Experience with ServiceNow or similar ticketing systems. Industry certifications: CCNP, CCIE, JNCIS, JNCIA (or equivalent). Hands-on experience with Cisco Nexus ACI, VXLAN, and Data Center networking. Experience with Meraki Wireless, SD-WAN, and Infoblox DNS management. Cloud networking experience (Azure, AWS, or GCP). Familiarity with network automation tools (Python, Ansible). About Us Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, complemented by a portfolio of high quality, market leading specialty, rechargeable and professional batteries. Duracell’s products power numerous critical professional devices across the globe such as heart rate monitors, defibrillators, telemetry devices, smoke detectors, fire alarms, automated valves and security systems. As the leader in the professional power category, Duracell has a rich history of innovation, continuously introducing batteries that are smaller, thinner, with more energy and longer lasting than competitive brands. Since March 2016, Duracell has found its permanent home within Berkshire Hathaway (ranked #4 World's Most Admired Companies by Fortune Magazine and #3 in the Fortune 500), and will continue to focus on sustainable growth, industry-leading innovation while creating long-term value for our customers and consumers. At Duracell, integrity, end-to-end accountability across all levels, fast decision-making and a “can do” attitude is highly valued.

Global Network Architect This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region. Some of the key responsibilities include: Architect network solutions in line with global standard. Develop and maintain technical standards. Develop network technical strategy. Manage product life cycle and create infrastructure refreshment plan. Provide escalation support for critical operational service and project delivery. Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users. Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users. Work with third party vendors to manage service delivery method, resources, timing, and location. Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally. Identify opportunities to improve and mature IS engagement with our IT colleagues and end users. Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned. What youll need to succeed Certification CCSP /CCDP/CCNP/CCIE or equivalent experience Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP . Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment Experience working in complex global & domestic network environments Experience on supporting voice over IP technologies Vendor management experience Demonstrated ability to identify, understand and communicate business needs Ability to communicate effectively with technical and non-technical people Ability to adapt to change and manage in an uncertain environment Understanding of the IT environment

Position Summary : Sr. Manager shall be responsiblefor the preparation and verification of annual budget for landing stations,work as interface with different submarine cable consortiums, prepare andmanage AOP for the Cable stations, track the Submarine wet plant inventory,support in MOD and MOHA clearance required for marine maintenance providers,coordinate for cable repairs with marine service providers and consortiums,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems, support in new businessopportunities related to Submarine cable systems, should have a working knowledgeof Network Operations Center, Cable Landing Stations. Coordination withRegulatory and Legal teams. Liaising with various Government agencies for cablerepairs, cable protection and cable O&M activities. Should have goodinterpersonal skills to manage consortium matters. Major Responsibilities: To prepare annual Budget /True-up data for cable stations managed by Tata Com To representTata Comm in Submarine Cable consortiums for all O&M and finance matters Toparticipate & provide inputs for AOP (Annual Operation Plan) to FPA teamduring AOP preparation. To obtaincost approval from consortium for Cable Station & associated land routesrelated matters and track these variable costs and reimbursement. To provideRe-verification of O&M invoices payment and Manual provisions based onthe supporting documents provided with the invoices by FP&A. To provideinformation to the finance team for raising the invoice to CBP for anyunplanned expenses. Tocoordinate with consortium & respective CLS to manage any planned activity. To carryout / manage wet segment cable repair under Tata Coms segment. To Coordinatewith cable stations/consortium and with authorities to secure advanceclearances for Vessel, crew and work permit for repair. Tocoordinate with cable ship operators and authorities to secure advanceclearances (MOD/MOHA/SPL) for Vessel, crew and work permit for repair throughrespective agencies. To ensurethe availability of recommended spares for wet maintenance Depot for Tata comsegment of consortium cable. To liaisonwith Govt. Authorities during any construction activities in Land cable or Wetsegment. To organizevarious reports / KPI from the cable stations under our purview as per theschedule & confirming the compliance. To manage andcoordinate with consortiums for managing the Central Billing Party functionefficiently. To support in new business opportunities related toSubmarine cable systems and participate in preparation of RFQ responses,regulatory matters. Liaising with various Government agencies for cable repairs,cable protection and cable O&M activities.

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standard certifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Position Name: Product Manager, IZO Hybrid WANproduct team. Position Overview: Looking for a motivated and experienced Product Manager tojoin our product team. As the Product Manager of one of the fastest growingNextGen services in Tata Communications product portfolio, you will beresponsible for driving the strategy and successful execution of the productportfolio. This role requires a deep understanding of WAN technologies andtrends, excellent communication skills, and a strong ability to collaboratewith cross-functional teams. Responsibilities : ProductStrategy and Roadmap: Develop and execute a comprehensive product strategy androadmap aligned with the company's goals and market demands. Identifyopportunities to grow the product portfolio, understand the market andcompetition, be close to customer needs, and define product requirements. ProductDevelopment: Lead the end-to-end product development lifecycle, working closelywith cross-functional teams including engineering, sales, finance, marketing,and operations. Define product specifications, prioritize features, and managethe product backlog. Ensure timely and delivery of product features. CompetitiveAnalysis: Stay informed about the competitive landscape, market trends, andemerging technologies in the telecommunications industry. Conduct regularcompetitive analysis to identify product differentiators and maintain acompetitive edge. StakeholderManagement: Collaborate with internal and external stakeholders, includingsales teams, customers, finance, and legal, to gather feedback, align onproduct priorities, and ensure smooth product launches. Establish strongrelationships with internal and external partners to drive successfulcollaborations. MarketLaunch and Adoption: Develop go-to-market strategies and collaborate withmarketing and sales teams to drive product adoption. Create compelling productmessaging and positioning, sales enablement materials, and support productlaunches and promotions. ProductPerformance Analysis: As PM, you will be responsible for the P&L of theproduct, and conduct ongoing analysis to evaluate product performanceutilizedata-driven insights to identify areas of improvement, make informed productdecisions, and drive continuous innovation. Qualifications: Bachelor'sdegree in Engineering (Electronics/ Telecommunications). A Master's degree is aplus. Provenexperience in the telecommunications industry, with a deep understanding of WANtechnologies and market dynamics. Stronganalytical and problem-solving skills, with the ability to make data-drivendecisions. Excellentproject management skills. Communicationand presentation skills, with the ability to effectively convey complexconcepts to both technical and non-technical stakeholders. Demonstratedability to collaborate and influence cross-functional teams. Strongleadership qualities, self-motivation, and a passion for driving innovation inthe telecommunications industry. Familiaritywith regulatory requirements and industry standards in the telecommunicationssector is desirable.