Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction.- Troubleshoot system or application problems and provide timely resolutions.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Maintain a deep understanding of the product and its functionalities to effectively address client queries.- Continuously enhance product knowledge and stay updated with the latest industry trends.- Assist in the design and implementation of system or application enhancements.- Contribute to the development of support documentation and knowledge base resources. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Implementation.- Strong understanding of network protocols and technologies.- Experience in troubleshooting network connectivity issues.- Knowledge of routing and switching concepts.- Familiarity with network security principles and best practices.- Good To Have Skills: Experience with network monitoring tools.- Knowledge of cloud networking concepts.- Understanding of software-defined networking (SDN) principles. Additional Information:- The candidate should have a minimum of 3 years of experience in SD-WAN Implementation.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Network Design Architecture design discussion with Customer together with Nokia team Document and identify and perform analysis of all networking technologies Prepare research plans and documented projects for all LAN and WAN based methods Identify and resolve all technical issues in matter of formulation and creation of strategies Develop multi functional technology and multi vendor network based action plans Prepare and implement three tier upgrade program and resolve all network issues Coordinate Dedicated design document delivery (HLD/LLD/Migration Strategy) to project(internal repository) Handover Customer approved HLD/LLD and golden configs to IntegrationEngineer(s)/MoP Creators Support any design issues during deployment Work with Support teams (TAC/TEC) for any post deployment issues in identifying Designvs product issues SA will be available on call for any integration/migration window as the second point oftechnical escalation and to help debug an issue before escalating to TAC/TEC Network Integration Customer Network plan, technical inputs activities schedule to be required prior to MOPpreparation Responsible for technical delivery of node integration in network Prepare MOP to be executed during activity Validate MOP generated from tools Share MOP with Field team for upload during power on Engage in troubleshooting during node integration Coordinate with all stakeholders to make link/services up Perform pre AT of node and ensure all configuration and health status is as perrequirement Coordinate with stakeholder to make the node visible in NMS/OSS/Servers Participate in AT and handover of node Collect logs and upload in folder/mail Troubleshoot with TAC team in case of any product issue Migration MOP preparation Customer network plan, technical inputs activities schedule to be required prior the MOPpreparation Responsible for technical delivery of each Migration Ensures Process and Procedures are correctly carried out during MOP preparation Network assessment Prepare MOP based on network topology and network services as per HLD/LLD Validate manual or tool (if available) generated MOP in LAB/Virtual router Pre post checksneeds to be done in LabAvailable for on call support pre/during execution for MOPclarification Support execution team in case of any issue in MOP and correction on immediate basis Before onboarding resources, Nokia will engage SME for knowledge transfer to Supplier Migration execution Responsible for technical delivery of each Migration Makes Decisions during Migration Window Ensures Process and Procedures are correctly carried out during execution Defines migration strategy with procedural steps, priorities, E2E network impact andmethodology Go through the MOP before execution and seek for MOP clarification (if any) Executes configuration changes based on approved MoP Report activity Status in specified format to Nokia team and customer Ensure post migration stability by proactively checking traffic trend, system logs, portstatistics and sending hourly report to concern stack holders Performs troubleshooting as required Initiate HO for host swap node migration and assure to get HO declared within define timeperiod Collect pre check, during activity and post check log Troubleshoot with TAC team in case of any product/configuration issue Follow protocol in case of any network outage caused due to changes performed Network Upgra

Maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing Optimize cost-effectiveness of service provisioning by efficient involvement of support models , tools and processes Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed Manage customer network integration and provide expertise to implement hybrid and customized networks for the company To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs Maintain a high quality of output and ensure completion of tasks to a target of zero errors Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation) Knowledge of New Technologies ISE, PRIME, DNA-C Participate in Technical escalation management Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team Perform Quarterly/Half yearly technical audit for the designated customer network Manage level3 incidents and lead technical discussions with customer and internal stakeholders Deliver customer specific or new technology trainings to the team/cross functional teams Documentation of change performed in customer network Perform weekly/monthly security audits Build final config and perform SAT/CAT for customers Level-3 entity for chronic incidents and major escalations Participate in monthly customer meetings coordinated by the CSM as extended team Support 24*7 and also support Out of office hours change requests / Planned Works from internal external customers Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects Managing communicating change based on creative / innovative thinking driven by changing customer / business requirements Ability to work under pressure, dealing with multiple tasks Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions Creates and executes development plans and revises as appropriate to meet changing needs and requirements Project manages bulk complex migrations using standard process and procedures CMRM Measure Change Management efficiency quality and throughput and ensure the team s performance meets or exceeds the set KPIs Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards Desired skills/knowledge Minimum 8 to 12 years of experience Area of expertise Cisco Juniper routing switching,Nexus,ACI,VxLAN, Wireless LAN ,SD WAN, Meraki,Viptela,uCPE,SDA,ISE Core experience implementing network (MLAN, WLAN, Riverbed , MPLS VPN, QOS, Routing Protocols, SDWAN) Basic knowledge Perl or Python Scripting, Linux will be preferred Good knowledge of industry standards and compliance requirements Global Delivery Operations

Who You ll Work With You will work with software development engineers, hardware engineers, field support engineers, product managers, and software test engineers to analyse customer requirements and use cases, gather technical details, create software test plans, and validate that the product meets our customer s requirements. You will also work with our customer support and engineering teams to help address escalated customer issues by reproducing, and debugging those in the lab. The role will provide opportunities to create real impact in the rapidly growing Software defined (SD) branch, SD-WAN, Cloud IT services, and virtualization technologies. What You ll Do Arista Networks is looking for world-class Software Test Engineers (aka System Test engineers) to help us in building the highest quality networking products. If you love networking. If working on complex scaled out network topologies makes you excited. If you like to challenge yourself to find the hard-to-find bugs and if troubleshooting debugging network and system problems gives you a thrill, this role is tailor made for you. At Arista, you ll bring your intelligence, creativity, and drive every day work with our products exactly how they are going to be used by our end customers and while doing so, make sure that the products are going to work every time. Your job is to find the hard bugs, the ones not easily exposed by the developers automated unit and product level tests. You will NOT spend your time running manual regressions of mind numbing, 1000 page test plans, because Arista s developers automate all the basic functional and integration tests. Courtesy our super collaborative work environment, you ll spend your time embedded deeply with multiple engineering teams, working side by side with the developers, POC engineers, account teams, working together as one team and do all of it to help us to explore, find and fix software problems before they can reach the customers. We take quality seriously and we invite you to be a champion of software quality!! Experience & Education: BE/ B.Tech/ME/ M. Tech with networking industry experience. Proven expertise in creating test methodologies and writing test plans. Strong knowledge in one or more of the following areas: Ethern

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform regular maintenance and updates on software products.- Troubleshoot and resolve hardware and software issues.- Configure services on different platforms.- Implement technology at the operating system-level.- Collaborate with software vendors and brands.- Conduct L1 and L2 troubleshooting.- Provide basic and intermediate level support.- Manage and maintain server and network areas.- Ensure data integrity and security.- Monitor system performance and identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design.- Good To Have Skills: Experience with virtualization technologies.- Strong understanding of server and network architecture.- Experience with hardware and software troubleshooting.- Knowledge of operating systems and software solutions.- Familiarity with different software vendors and brands.- Ability to perform L1 and L2 troubleshooting.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Storage Area Networks (SAN) Architecture and Design.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: Senior Network Engineer (CEN Migration) L2 or L2+ Experience: Minimum of 6-8 years of professional experience in Networking domain (Service Provider and SerJob Type: Full-time Industry: Network Automation Job Description: We are seeking a highly skilled and experienced network engineer with 8-10 years of industry (Service Provideunderstand the networking use cases (requirements) and play a bridge between the network and software tea Key Responsibilities: - This role desires deep understanding of the networking projects which includes "planning, deployment, migdeliverables. - Automation approach for bringing in delivery ePiciency in the projects - Collaborate with cross-functional teams to understand the requirements, share with software team, and tes- Ability to clearly communicate technical solutions to peers/customers including writing technical documen- Play the role of an individual contributor. - Takes ownership of task/project implementation for assigned engagements. Receives limited supervision. R- Establish and maintain a Good working relationship with the project partners and the customers - Work in an agile environment and participate in sprint planning, team meetings. - Keep up to date with the latest trends and best practices in web and network automation development. Skills Qualifications: - 6-8 years of hands-on experience in Networking domain (Service Provider and Routing, Switching) - Must have hands-on experience on preparing the MOP/NIPs for Network migration, software upgrade, comp- Must have hands on experience on Service Provider / Routing and Switching projects (Planning/Integration/M Static Routing, IGP (ISIS, OSPF) BGP (iBGP, eBGP, mBGP), MPLS (L2VPN and L3VPN), LDP, QoS, Multicast Routing SR-TE, SR-PCE BFD, CEF, RLFA IPv6 (Addressing, understanding of Pv6 ISIS, OSPFv3). Layer 2 Technologies: VLAN, VTP, STP (CSTP,PVSTP, RSTP, MSTP) IP Services: FHRP (HSRP, VRRP), DHCP, IP SLA,NTP, PTP, Synchronization, SNMP, Syslog. Security: Basic AAA Services, Port security, DHCP Security, Zone-Based Firewall - Must have hands on experience on various Cisco platforms such "XE, XR, Nexus" and third party "Huawei an- Must have experience on some of the below Cisco Devices: Switches - Cat 9200,9300,9400,9500, Nexus - N9K/7K/5K/3K/2K Routers - ASR901/920/903, ASR1K/9K, ISR4K, ISRG2, NCS540/560/5K, ASR9K - Experience/Knowledge on multi-vendor environment of RS, Service Provider, Security, Firewalls and DC/N- Proactive and positive attitude in identifying the gaps and come up with automation solutions - Strong problem-solving and Analytical skills. - Strong communication and collaboration skills. - Strong Knowledge of MS project, Excel, Word, PowerPoint, and Visio Educational Qualifications: - Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field. Preferred Qualifications (Good to Have) : - Knowledge on network automation and orchestration tools like Cisco NSO, SD-WAN, ACI controller is a plus - Knowledge on Python / scripting languages for network device management and automation is a plus - Knowledge on software development life cycle is plus

FS XSector Specialism Risk Management Level Director & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats, drive transformation, and foster growth. As companies increasingly adopt digital business models, the generation and sharing of data among organizations, partners, and customers multiply. We play a crucial role in ensuring that our clients are protected by developing transformation strategies focused on security, efficiently integrating and managing new or existing technology systems, and enhancing their cybersecurity investments. As a Director, you will be responsible for overseeing regular operations, driving continuous improvement processes, and managing client and vendor interactions. This role involves managing complex incidents escalated from L2 analysts, operating the Security Incident process, and mentoring junior team members to build a cohesive and motivated unit. Review cybersecurity events analyzed by L2 security analysts, serving as the escalation point for detection, response, and remediation activities. Monitor and guide the team in triaging cybersecurity events, prioritizing, and recommending/performing response measures. Provide technical support for IT teams in response and remediation activities for escalated cybersecurity events/incidents. Follow up on cybersecurity incident tickets until closure. Guide L1 and L2 analysts in analyzing events and response activities. Expedite cyber incident response and remediation activities when delays occur, coordinating with L1 and L2 team members. Review and provide suggestions for information security policies and best practices in client environments. Ensure compliance with SLAs and contractual requirements, maintaining effective communication with stakeholders. Review and share daily, weekly, and monthly dashboard reports with relevant stakeholders. Update and review documents, playbooks, and standard operational procedures. Validate and update client systems and IT infrastructure documentation. Share knowledge on current security threats, attack patterns, and tools with team members. Create and review new use cases based on evolving attack trends. Analyze and interpret Windows, Linux OS, firewall, web proxy, DNS, IDS, and HIPS log events. Develop and maintain threat detection rules, parsers, and use cases. Understand security analytics and flows across SaaS applications and cloud computing tools. Validate use cases through selective testing and logic examination. Maintain continuous improvement processes and build/groom teams over time. Develop thought leadership within the SOC. Mandatory skill sets Bachelor s degree (minimum requirement). 12+years of experience in SOC operations. Experience analyzing malicious traffic and building detections. Experience in application security, network security, and systems security. Knowledge of security testing tools (e.g., BurpSuite, Mimikatz, Cobalt Strike, PowerSploit, Metasploit, Nessus, HP Web Inspect). Proficiency in common programming and scripting languages (Python, PowerShell, Ruby, Perl, Bash, JavaScript, VBScript). Familiarity with cybersecurity frameworks and practices (OWASP, NIST CSF, PCI DSS, NYDFS). Experience with traditional security operations, event monitoring, and SIEM tools. Knowledge of MITRE or similar frameworks and procedures used by adversaries. Ability to develop and maintain threat detection rules and use cases. Preferred skill sets Strong communication skills, both written and oral. Experience with SMB and large enterprise clients. Good understanding of ITIL processes (Change Management, Incident Management, Problem Management). Strong expertise in multiple SIEM tools and other SOC environment devices. Knowledge of firewalls, IDS/IPS, AVI, EDR, Proxy, DNS, email, AD, etc. Understanding of raw log formats of various security devices. Foundational knowledge of networking concepts (TCP/IP, LAN/WAN, Internet network topologies). Relevant certifications (CEH, CISA, CISM, etc.). Strong work ethic and time management skills. Coachability and dedication to consistent improvement. Ability to mentor and encourage junior teammates. Knowledge of regex and parser creation. Ability to deploy SIEM solutions in customer environments. Years of experience required 12 + years Education qualification B.Tech Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Accenture Managed Detection and Response (MDR) Ops Security Engineering Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Managed Services, Optimism {+ 20 more} No

What is the Senior IS Analyst in FTT IEO Administration group responsible for? We are seeking a detail-oriented and experienced Senior IS Analyst to oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency. What is the ongoing responsibility of Senior IS Analyst? The Senior IS Analyst will be part of Franklin Templeton s global Cloud FinOps team. In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management. The ideal candidate should be flexible and interested in learning and working on initiatives across the team s various practices. Key Responsibilities: Circuit Planning & Design: Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs. Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning. Commissioning: Coordinate with vendors, carriers, and internal teams to provision and activate new circuits. Validate circuit configurations and ensure successful integration into the network. Maintain accurate documentation and inventory of all active circuits. Decommissioning: Identify underutilized or obsolete circuits and lead the decommissioning process. Ensure proper validation, documentation, and cost recovery from decommissioned assets. Inventory Management: Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage. Monitor circuit performance and utilization to recommend upgrades or changes. Track contract renewals, SLAs, and billing accuracy with telecom providers. Invoice Management & Validation: Oversee the automated and manual collection of telecom invoices from global vendors. Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.). Identify billing anomalies and initiate dispute resolution processes. Vendor & Contract Oversight: Maintain relationships with telecom vendors and TEM providers. Monitor SLAs, contract terms, and service quality metrics. Evaluate vendor performance and recommend improvements or transitions. Reporting & Analysis: Generate regular reports on circuit utilization, cost optimization, and lifecycle status. Provide insights and recommendations to improve network efficiency and reduce operational costs. Generate monthly spend reports and forecasts. Track KPIs such as invoice accuracy, SLA compliance, and cost savings. Support audits and executive reporting with detailed financial insights. What ideal qualifications, skills & experience would help someone to be successful? Bachelor s degree in Telecommunications, Information Technology, or a related field. 5+ years of experience in telecom circuit planning and lifecycle management. Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.). Experience with circuit inventory tools and network management systems. Proficiency with TEM platforms (e.g.,Asignet, Tangoe, Cass, Sakon, Calero). Experience with enterprise systems like Coupa, Workday is a plus. Excellent analytical, organizational, and communication skills. Ability to manage multiple projects and stakeholders in a fast-paced environment. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee s dependents (spouses, children and dependent parents) Life insurance for protection of employees families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Onsite fitness center, recreation center, and cafeteria Transport facility Child day care facility for women employees Cricket grounds and gymnasium Library Health Center with doctor availability HDFC ATM on the campus Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationThe Senior Network Engineer position focuses on designing, implementing, and maintaining network infrastructure with a strong emphasis on routing, switching, and Aruba SD-WAN technologies. The role requires extensive networking experience and collaboration with security teams.Function:IT Operations and Support Network AdministrationResponsibilities:Provide support in the areas of Wired Networking and Wireless NetworkingAbility to perform monitoring of various WLAN technologies and topologiesArchitect and deploy Aruba wireless solutions, including Aruba Mobility Controllers, Access Points (APs), and ClearPass Policy Manager.Ability to be a self-starter and work independently, with good communication (written and oral) and coordination skillsDevelop and maintain network documentation, including diagrams, configurations, and implementation plans.Consult with both internal as well as client teams to drive solutions from design to completion.Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP/Aruba remote and field support staff.Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.Participate in after-hours remote support rosters.Technical writing skills will be required to publish Issue resolution documents (KM & KT)Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussionParticipate/Drive ITIL based change management, Problem management, incident management.:Minimum of 8 to 10 years of experience in networking, with a strong background in routing, switching, and network design.Proficiency with Aruba SD-WAN technologies and solutions.Experience with Aruba LAN/WAN, Wireless network solutions is highly preferred.In-depth understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and network infrastructure technologies.Monitor, analyze, and optimize Aruba network performance.To recognize the importance of customer focus and/or of serving the needs of the end user.Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.Must be customer focused and have the ability to design and manage solutions to complex technical issues.Ability to interface with senior levels of internal / external organizations is required.Ability to mentor more junior Systems Engineers in the assigned territory is required.Ready to work in rotational shifts in 24x7 operationsProfessional Certification:ACMP certification preferred.CCNA or equivalent certifications preferred. Qualification 15 years full time education

Dear Candidate, We are hiring for Technical Specialist - Data LAN WAN ” role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. Location - Nagpur. Mandatory Experience - Cisco Switching, Aruba Wireless, The position of a Network Data L2+ is responsible for the ongoing network operations and Project to provide 24x7 support. The ideal candidate will have deep experience of networking technologies, such as routing including hand on experience on running routing protocol like BGP, EIGRP and OSPF; switching, Aruba wireless networking ; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving. Key responsibilities include: This is a hands-on technical role. Provide tier 2+ (professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis. Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate. Resource must have good and vast knowledge and hand on experience on enterprise routing and should be able to support both Cisco and Aruba Platform. Resource must have experience on LAN switching including troubleshooting various LAN related issues, like VTP, STP, and should know packet capture on various platforms. Must have been working on multiple routing technologies and should be able to resolve issues related to BGP, EIGRP and OSPF. Knowledge of maintaining SDWAN Network. Knowledge and managing the Cisco LAN. Must know how to configure Cisco Switches, Routers and Aruba Wireless LAN Controllers. Perform monitoring and maintenance of overall environment working with experienced team members. Perform change controls. Update process documentation and team portals Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis. Communicate with peers and managers regarding system issues & participate in 24x7 on-call. Automate operational tasks to make processes simpler and more robust. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Manage network service providers and matrixed resources Refresh heat-maps, create Visio and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity. Monitor and analyze statistical data to develop improvement plans for network and application performance. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " Show more Show less

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Related Content (Role specific) Operation and maintenance of the IP network devices and connectivity to local market CISCO 9k, 12k, ASR, routers ,Juniper-MX960,Alcatel -7750,Other connected IP network elements Continuous 24X7 hours support of IP Core Network Handling Network complaints- Inci-dent management. BSC or BE degree in Telecommunication, In-formation Technology or Electrical engineer-ing 3 to 6 years of work experience in IP Network technologies – ISIS,BGP,MPLS Deep knowledge and understanding of IP networks and protocols Good understanding of Core Network archi-tectures and services Good HW troubleshooting Knowledge. CCNA /CCNP/JNCIA/JNCIS or relevant certifi-cations. Hands on Alcatel-7750 , CISCO-9k,12K and Juniper routers-MX960 Good understanding of SD-WAN technologies. Highly motivated, autonomous individual VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Related Content (Role specific) Sr.Network Consultant (Assistant Manager) Skills: - Primary Skills: - ISP, WAN, LAN, Wireless technology fault management. Secondary Skills: - Understanding of ITIL framework for Incident Management. Role Purpose: - As a member of IP Networks, Network Consultant is responsible for customer reactive and pro-active fault management. The focus will be on fault isolation and resolution for all IP and Data technologies and systems. Key Accountabilities: - Ability to monitor & carry out 1st line diagnostics & fix on multiple IP& Data technologies Acknowledge, check, and respond to customer reported faults. Perform timely and accurate diagnostics, ensuring fault clearance wherever possible Ensure relevant and accurate information available to assist in fault diagnosis and clear. Monitor fault tickets, prioritize, and track progress as appropriate. Ensure technical and managerial escalation completed to defined timescales Test and liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in timescales to support SLA success. Proactively identify self-development needs. Responsible for adhering to process framework outlined for the profile. Individual has to be a team player and should work effectively with the team. VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

Skills Required : Routing, networking, wan , Wireless, Aruba Wireless, Meraki, Sdwan, Wireless Networking

Should have acquired Bachelor’s Degree in Technology / Engineering in Computer Science / Information Technology / Electronics & Communications Engineering (or) Master of Computer Applications (MCA) (or) Master of Science in Computer Science / Information Technology from a reputed Institute. Master’s Degree in Technology / Engineering in preferable. CERTIFICATIONS: Certifications in IT Infrastructure / Hardware / Software / DBMSs / Networks / Virtualizations / Cloud Infrastructures / Cyber Security etc from reputed Organizations / OEMs is an add advantage. Should have a minimum of 15 years of experience in Configuration, Administration & Maintenance of all the Devices related to entire IT Infrastructure ( Data Centre – Servers / Fire Walls / Network and Related Devices / Storage / Cyber Security / Virtual Desktop Infrastructure / Mail Servers / Cloud Hosting ). 5 years of such experience should be in Managerial Cadre. Should have good exposure and experience in Linux & MS-Windows Administration / Oracle, MS-SQL Plus & PostgreSQL DBMSs / DevOps CI/CD Platform preferably GitLab. Excellent written and verbal communication skills, client-interaction, and internal communication skills Roles and Responsibilities Skill set Required: Complete command over Virtualization Concepts like VMWare ,KVM, and Hyper-V etc. Knowledge and experience on Private Cloud -- VMware, OpenStack etc. Experience on DNS, DHCP, NFS, FTP, NPS, NTP, Samba, DFS, Squid Proxy, SNMP,VPN, IPsec VPNs, LDAP and Active Directory. Should have experience on web servers like Apache Tomcat, IIS and should have knowledge on resolving issues at Web Server leveland Data Base level. Experience on data bases like PostgreSQL, Microsoft SQL Server, and Oracle RDBMS. Knowledge on Endpoint Protection, Endpoint DLP& Endpoint Encryption, UTM/NGW Firewalls and Hardware Load Balancers. Should have experience on Software and Hardware server load balancers, Switches & Routers. Should be technical competent to cover components such as Routers, Switches, SAN Switches, VLANs, Load-Balancers, Firewalls, WAN optimization, Routing Protocols, Multicast, QOS, Network Management platforms. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up the IT Infrastructure / Network / Data Centre portfolio. Should have knowledge on LAN, WAN, Wireless Networks, Internet Protocol Suite, ISPs, MPLS, Point-to-Point,and Internet Leased Lines. Should have knowledge and experience on Storage, Blade Chassis, Compute Nodes, Enterprise Servers. Should have proven experience in designing and implementing large and complex Computer Network Solutions. Should be able to monitor/identify Network attacks like Passive, Active, Distributed, Insider, Close-in, Phishing, Hijack, Spoof, Buffer overflow, Exploit, Password, Eaves dropping, Data Modification, Identity Spoofing (IP Address Spoofing), Password–Based Attacks, Denial-of-Service, Man-in-the-Middle, Compromised-Key, Sniffer, Application-Layer. Should be able to safeguard the IT Infrastructure with from Cyber attacks by analyzing and mitigating. Good Knowledge in backup technologies and should be able to plan backup schedules & IT Infrastructure Access Management. Roles & Responsibilities: He / she is responsible for 24 X 7 operation of the entire IT Infrastructure. Coordinating, monitoring, and assigning tasks to the team members. Coordinating with the other project managers with respect to the project environment requirements such as hardware and software. Co-ordinating with vendors for payment of regular bill payments etc. Resolving Power Supply issues of IT Infrastructure (LAN and Data Centre, Servers , Systems etc.). IT Infrastructure sizing for hardware requirements. Maintaining IT equipment Audit Record, documenting the Audit,Network/Data Centre Architecture, Assigning Roles and Responsibilities of Team Members; Preparing variety of materials (e.g. reports, memos, letters, procedures, manuals, etc.) for the purpose of documenting activities, providing written reference, and/or conveying in formation. Maintaining record of Licenses, Expiry Dates, AMCsofall IT Infrastructure. Training and guiding the team members on Networks, Servers, Desktops, Projectors, Printers, Wireless Equipment and maintaining sanity in the team. Coordinating with the Managers for smooth flow of processes. Installation and Configuration, Resource Optimization, Delivery Management, Technical Support, Requirement Analysis and IT Infrastructure Management , System Administration, Hardware/Software Troubleshooting. Detailed knowledge at design level of all major components of IT Infrastructure / Network Infrastructure / Data Centre (Layer-2&3andabove limited to Network Virtualization). Handle any dynamic requirements with respect to total CGG IT Infrastructure and works ordered by reporting manager and others Following existing best practices for installation & maintenance of IT Infrastructure. To be awareofthehistory and evolution of IT Infrastructure. Should keep abreast with State-of-the-art technologies in IT Infrastructure. Data Centre Access Management–both Physical and Logical. Coordinating with Vendors/OEMs for resolving the issues in all the IT Infrastructure Data Centre &Disaster Recovery Centre Management, conducting DC-DR drills. Management of Audio Video equipment, Video Conferencing & Collaboration.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Job Description The IT Support Analyst is a member of the IT Support team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers. Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. Assist in the on-boarding and training of new employees. Other duties as assigned EDUCATION Associate degree in information systems, Business, or related field, or equivalent experience. Technical Skills Computer hardware components, systems, and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS Special Requirements Specific To Job Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem-solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required Experience PC support background and experience working in a call center / phone support environment. Additional Job Description Manage the L1 SD operation to optimize its efficiency and maximize support to the end-users. Supervise the operational level troubleshooting activity, identify cause of problems, and provide solutions to prevent further occurrences Provide technical guidance and consults with other IT teams, Lines of Business, Senior Leadership, etc. Manage workflow, SLAs, OLAs, ticket assignment and metrics review Maintain and ensure compliance to firm policies, procedures, and standards Work closely with Service Desk Manager and support projects and initiatives, Leadership Planning appropriate staffing levels Interviewing, selecting, orientating and training new staff Communicating performance expectations Providing ongoing feedback, recognition, mentoring, and coaching Delivering annual performance review Creating career growth opportunities and employee development plans Customer Relations Manage, report, and identify improvement opportunities through monitoring of customer feedback through various channels (CSAT surveys, phone audits, requested escalations, etc.) Work closely within Information Technology to communicate customer issues/feedback and develop plans to incorporate changes, fixes, or improvements as identified Change Management Participate in IT Change Management to ensure standard procedures are used for efficient and prompt handling of all changes to IT Services to minimize impact of any related incidents upon service. Monitor, report on, and develop actions plans for IT trends including, but not limited to those related to deployments, upgrades, end user responsivity, incident management instances, and industry trends. Communicate changes appropriately to support, IT, lines of business, and end users as needed. Facilitate escalation within the Service Desk and Information Technology, conduct technical calls, and provide backup to support staff as necessary. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Show more Show less

Gather and document business requirements. Including Update to standard for New solution. Develop, design, and deploy network LAN, WAN, and DC products. Coordinate with other product teams to ensure better integration across all platforms. Adhere to enterprise governance and review processes to deliver project goals and deliverables. Follow enterprise ITSM and CMDB processes. Update standard documents, RA, HLD, and LLD for all network-related solutions. Develop, monitor, and automate frameworks for all LAN, WAN, and DC products. Respond to incidents in a timely and effective manner. Stay abreast of the latest industry trends and best practices to proactively enhance the organization's network. Ensure compliance with relevant security regulations and standards and assist in audit processes as needed*ESSENTIAL EXPERIENCE: Proven experience in network routing and switching, with a strong understanding of fundamentals, multiple vendor technologies, and network design principles. Proficiency in configuring, managing, and troubleshooting. Excellent problem-solving skills, analytical thinking, and the ability to communicate effectively with diverse stakeholders. SME-level skills in LAN, WAN, and DC technology Show more Show less

Job Description: Installation, upgrade and maintenance of VTAM, TCPIP, OSA and related products on mainframe. Sound knowledge in SMPE. Strong Networking knowledge. Skills in Printers configuration, FTP, SMTP, SNMP configurations. Interface with operations, Network management software (includes NetView and NPM) File transfer software (includes TCP/IP FTP, Netview FTP and Connect:Direct) Session Management software (includes CA-TPX, CA-Solve Access and Candle SuperSession) Printing software (includes InfoPrint server and LRS VPS) NCP and NPSI/X25 Acquisition, installation, configuration, customisation and support of IBM and ISV network software, including: z/OS Communications Server, ie. VTAM TCP/IP Network management software (includes NetView and NPM) File transfer software (includes TCP/IP FTP, Netview FTP and Connect:Direct) Session Management software (includes CA-TPX, CA-Solve Access and Candle SuperSession) Printing software (includes InfoPrint server and LRS VPS) NCP and NPSI/X25 Project Management and implementation of network software upgrades, including close liaison for testing and implementation with client network service provider, client application teams, and other IBM teams (as in the case of a z/OS operating system upgrade). Change and Problem Management Manage and Implement network definition changes to customer requests. Problem diagnosis and resolution, including monitoring of problem queues; liaison with client network service provider, client technical support teams, client applications teams and directly with end users; liaison with IBM support centre; application of config changes/software maintenance or other corrective actions; monitor and apply preventative maintenance Attend weekly problem meetings, weekly change meetings and adhoc crisis review meetings (with customer, service management and other areas). Network hardware specification and configuration. Specification and configuration of mainframe Open Systems Adapters, including liaising with client network service provider over connections to LAN/WAN. Configuration of Network Communications Controller hardware (various 3745 models) including liaising with client network service provider over wide-area network connections. Network Performance monitoring and tuning. Disaster Recovery, planning and execution of tests, including client access to DR systems during production network service. Create and maintain network documentation. Provide strategic advice for both IBM and customer run projects (eg. mainframe processor upgrades, TCP/IP network hardware infrastructure refresh, 3745 replacement, Enterprise Extender rollout. Network software evaluation to ensure appropriate support for production services - functional comparisons of software, compatibility with existing software base, and supportability/operation. Provision of support and consultancy for IBM owned in-house written network/user access software. Provide product information, education and presentations on network software (IBM and ISV) for client. Compliance - ensure mainframe network environment complies with security rules agreed by IBM and client. Perform account Health checking for supported products on accounts eg Netview FTP and Connect Direct Resolve Cirats Issues for Integrity related to mainframe Network across supported accounts. Provide 24 x 7 support (including out of hours support) on a rota basis. Also provide support on overtime basis, where necessary. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Roles And Responsibilities Able to resolve issues & maintain IT Infrastructure. Responsible for architecture, service installation, application and system upgrades, monitoring, proactive alerting, vulnerability management, documentation Should be able to maintain Active Directory and related services. Should be able to configure & maintain Cisco Switches, Firewalls , Wireless LAN, WAN & SDWAN Desired Candidate Profile Good knowledge and understanding of Servers, Windows (Expert), and VMWare (Basic), Cisco network (Advanced) Initial investigation and resolution of technical requests and monitoring alerts. Ability to build and monitor services in production environment. Hands-on with Installation, configuration, and management of servers, network components Monitoring System Performance, Vulnerability & Security systems Familiar with Information Security & Compliance Familiar with cloud technologies like Azure/AWS Good communication skills & exposure to multivendor products Certification CCNA(Must) / Microsoft Windows & Azure/ Information Security Show more Show less

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 1-3 years. Areas of past experience preferred: IT Support / Hardware & Networking Engineer / System Engineer, Linux Educational qualification expected: Graduate. Additional qualifications/ certifications required: Any MS Certification Preferrable additional certification: Any MS Certification Preferred geography of previous work experience: India / Europe / APAC / US Language requirements: Ability to write and speak fluently in English. Note: The role involves the up keeping, configuration, and reliable operation of computer systems, including servers and providing support to remote location team members on the same. Key responsibility areas: Management of basic working on servers, desktops, laptops and smart devices belonging to the organization, using tools like anti-virus solutions, firewall and other relevant software Management of software installation and upgradation requirements on all servers, desktops, laptops and smart devices belonging to the organization Management of data backup, recovery and restoration tasks for all servers, desktops, laptops and smart devices belong to the organization. Monitoring of organization's infrastructure assets on a periodic basis (servers, desktops, laptops and smart devices) Management of hardware component upgradation and maintenance requirements for all infrastructural assets belong to the organization. Maintenance and management of organization LAN, WAN and VPN environments and associated infrastructure Key Requirements: Basic knowledge of Hardware and networking Basic knowledge with working on operating systems - Ubuntu Linux, Windows OS Knowledge with setting up and usage of infrastructure monitoring tools. Must be knowledge of Cloud services like Azure Portal Knowledge with Active Directory Management Other important information: Work permit requirements: Either Indian Citizen or having valid works in India Period of engagement: Full time Probation period: 6 months Compensation: Compensation varies depending on the skill, fitment and role played by the person. Compensation discussions will take place post the selection process. Performance incentives: Typically, all roles at Acies have a performance incentive. Specific aspects will be discussed during the compensation discussion Leave: 22 working days a year. Additional leaves for national holidays, sick leaves, maternity and paternity, bereavement and studies vary based on the city and country of engagement. Other benefits: Other employment benefits including medical insurance will be informed during the compensation discussion. Career growth for full-time roles: Acies believes in a transparent and data-based performance evaluation system. You are encouraged to clarify any questions you have with respect to career growth with Acies personnel you interact with during the selection process. Career opportunities for part-time roles: Conversion of part-time roles to full-time roles depends on both performance of the individual and business needs. You are encouraged to ask about the prospects as you interact with Acies personnel during the selection process. Global mobility: Acies encourages mobility across our offices. Such mobility is, however, subject to business needs and regulations governing immigration and employment in various countries. Desired Candidate Profile: Excellent written and verbal communication skills are essential. Must be dynamic, flexible and possess perseverance skills. Must have working knowledge of fundamental operations of relevant software, hardware and other equipment. Must have related experience and training in troubleshooting and providing help desk support. Should have understanding of business objectives and organization structure. The candidate must have strong work ethics and trustworthiness. The candidate should possess attention to detail and also maintain confidentiality and integrity. Must be highly collaborative and be a team player with commitment to excellence. Must be proficient in Microsoft Office Self-motivated, fast learner with the ability to operate independently. Selection process: We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows: Personal interviews: There are expected to be at least 3 rounds of online interviews. The number of interview rounds may increase depending on the criticality and seniority of the role involved. Final discussion on career and compensation: Post final selection, a separate discussion will be set up to discuss compensation and career growth. You are encouraged to seek any clarifications you have during this discussion. Preparation required: It is recommended that you prepare on some of the following aspects before the selection process: Broad level understanding of the financial services industry and regulations Understanding of the different services available in a cloud-based development environment and how to effectively utilize those. Refresh technical object-oriented concepts, coding frameworks and standards used till now. Nuanced understanding of past product development experience and the roles played by you. For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https://www.acies.consulting/contact-us.php or e-mail us at careers@acies.consulting. How to reach us: Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https://www.acies.consulting/careers-apply.html Show more Show less

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: The Network Support Engineer (NSE) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in Hyderabad . Sounds interesting? Read on! What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years' experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. Network: OSI Model, Network & routing protocols, WAN operations Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions. What You’ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com. Show more Show less

Position Title: Vendor Coordinator Location: Maharashtra, India Job Profile FLSA Status: ( Americas Only ) Department: Service Delivery About GTT GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery. Job Scope/Supervision The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators. Duties And Responsibilities Responsible for all deliveries assigned to him/her. Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements. Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle. Direct planning of vendor installations with customer site contacts. Ensure vendor handover documentation is provided and accurate. Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement. Provide support and advise to other members of the delivery team as needed. Proactively escalate to manager when needed. Required Experience/Qualifications Bachelor’s degree certificate recognized by the government or posses equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full-time degree course recognized by the Central/State Government of India. Education gap should be a maximum of 2 years, if any, between 10th and graduation. Candidates must not have any pending attendance requirement with the college. Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role. Excellent written and verbal communication skills in English. Additional European languages are a plus. Ability to present ideas and facts in a convincing way gaining commitment and support. Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative. Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the “big picture”. Ability to remain flexible and perform effectively in changing environments. Personal focus on continuous improvements. Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio Desirable Experience/Qualifications Bachelor’s degree or higher degree, preferably in telecommunications field. Telecommunications experience in Service Delivery or NOC. Knowledge of telecommunications networks including IP/Packet Transmission. Hours/Travel/Shift Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday – Friday during US or European business hours. Any candidate that has participated in any GTT Interview process in the last 9 months is not eligible. Core Competencies Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented. Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. EEO Statement (Americas Only) GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge. Show more Show less

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less

ICT- System Engineer -L1 Level Support IT Support Technician plays key role in supporting IT infrastructure of GTT. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). Successful candidates may be required to perform on-call duty on rotational bases and support 24/5 on shifts. While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience. Description Of Essential Functions 1: Core troubleshoot and correct complex deployment issues, 2: End-user/client computer support. 3: Perform operating system imaging and software and settings deployment services from a customer/offshore site. 4: Windows Client/Server OS support. 5: Installation and first-level support for VoIP phone system. 6: Procurement of hardware and software, and managing assets/inventory. 7: Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English). 8: Networking troubleshooting and configuration. 9: Test and evaluation of new software and/or system. 10: Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Austin, London, for example). Essential Skills 1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred. 2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred. 3: Helpdesk, user support technician/operator experience with server hardware support experience. 4: Effective communication skills via phone and email in English are mandatory. 5: Business Level English Skills 6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run. Work location: Pune Employment Type: Fulltime Education Experience Degree in relevant field (B.A /BE / BCA Preferred) Required 3 to 4 Years of Experience in Windows Client/Server OS & Core WindowsTroubleshoot. Preferred Qualifications Required Degree N/A Preferred Degree Any Degree Years Of Experience / Description Required at least 3 to 4 years of experience in IT Show more Show less

Incident Manager GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Job Profile Summary The Incident Manager is responsible for leading the resolution of incidents affecting customer services across a specified geography. Role Summary The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, facilitate and co-ordinate the necessary activities for customer incidents/requests to be resolved/completed with minimal impact to SLAs, which may range from straightforward to more complex technical requirements, including post incident/request follow-up activities. The role requires a significant amount of autonomy, so the Incident Manager should be comfortable working with minimal direction, with the ability to thrive in a fast paced and ever-changing environment. Job Scope Interacts with Service Desk, NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management, 3rd Parties, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Interacts with service desk, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Duties And Responsibilities Ensure frequency of internal/external communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g., Service Manager, Account Manager). Review and manage customer requests that involve internal GTT departments and external partners. Identify problems and raise them to the Problem Management team. Review and revise processes, policies, and procedures on a regular basis to drive efficiency and effectiveness within Service Assurance. Maintain an exceptional level of customer service and experience during any engagements with all departments (internal or external). Understanding and familiarity with Customers’ services and solutions. Provide feedback to appropriate Line Manager on how Incident Management, the Service Desk and supporting functions can improve. Provide mentoring and guidance to Service Desk Engineers. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Train new starters Support and participate as required in any Assurance related programs. Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as may be required. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less