Wallmora

Key Responsibilities: 1. Inbound Calls: Respond to incoming customer calls, address queries, and provide support. 2. Outbound Calls: Make calls to customers or prospects to promote products/services, follow up on leads, or conduct surveys. 3. Customer Service: Resolve customer complaints, answer questions, and provide solutions. 4. Data Collection: Gather customer feedback, update records, and maintain accurate customer information. 5. Sales and Upselling: Identify opportunities to upsell or cross-sell products/services. Skills Required: 1. Excellent Communication: Clear, concise, and friendly communication skills. 2. Active Listening: Ability to listen attentively and respond accordingly. 3. Problem-Solving: Ability to resolve customer issues efficiently. 4. Product Knowledge: Familiarity with products/services offered. 5. Time Management: Ability to manage calls efficiently and meet targets. Work Environment: 1. Call Center: Typically work in a call center or contact center environment. 2. Shift Work: May work varying shifts, including evenings, weekends, or holidays. 3. Performance Metrics: Performance is often measured by metrics such as call resolution rate, customer satisfaction, and sales targets.