Wajaa Global Services

Their primary role involves promoting products or services, generating leads, providing customer support, and building relationships with clients over the phone. Key Responsibilities: Outbound Calls: Making calls to potential customers to introduce products/services, explain their benefits, and generate interest. Lead Generation: Identifying and qualifying potential customers through phone conversations. Customer Support: Addressing customer inquiries, resolving issues, and providing information about products or services. Sales: Persuading customers to make purchases, schedule appointments, or take other desired actions. Relationship Building: Establishing and maintaining positive relationships with customers through effective communication. Maintaining Records: Accurately documenting customer interactions and updating information in databases. Following Scripts: Adhering to established communication scripts and guidelines to ensure consistent messaging and compliance. Achieving Targets: Meeting daily/weekly/monthly call targets and contributing to overall sales or engagement goals. Staying Informed: Keeping up-to-date on product knowledge, industry trends, and company policies. Handling Objections: Effectively addressing customer concerns and objections to close sales or resolve issues. Providing Feedback: Gathering customer feedback and sharing it with the sales or support team to improve services. Required Skills: Communication Skills: Excellent verbal communication, active listening, and persuasive speaking skills are essential. Interpersonal Skills: Building rapport, creating a positive customer experience, and handling objections effectively. Persuasion and Negotiation: Convincing customers to take desired actions and handling objections with confidence. Problem-Solving: Identifying and resolving customer issues efficiently and effectively. Product Knowledge: Understanding the products or services being promoted to effectively communicate their benefits. Computer Skills: Proficiency in using CRM software, telephone systems, and other relevant tools. Resilience: Handling rejections and maintaining a positive attitude during challenging situations. Time Management: Effectively managing time and prioritizing tasks to meet targets.