2.0 - 6.0 years

0 Lacs

punjab

On-site

As an Onboarding and Support Specialist, your primary responsibility will be to oversee the end-to-end onboarding process for SMS, WABA, RCS, and Voice Services. This will involve managing recharges and credit limits for newly onboarded customers, ensuring a smooth transition into our services. You will also be responsible for handling first-level troubleshooting of any issues that arise in relation to SMS, WABA, RCS, and Voice Services. In cases where escalation is required, you will coordinate with L2/L3 Teams to ensure prompt and effective resolution. Customer satisfaction is paramount in this role, and you will be expected to provide timely support for any issues raised by our customers. This will involve end-to-end customer handling to address concerns and maintain high levels of satisfaction. Additionally, you will be required to respond to alerts, incidents, and service requests pertaining to the aforementioned services. Your ability to react swiftly and effectively to these situations will be crucial in maintaining our service standards. To ensure round-the-clock support for our customers, you will need to work in a shift-based rotation. This will involve continuous monitoring and support to address any emerging issues and provide assistance as needed.,

Posted 6 days ago

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Deputy Manager - Presales Prudent Technologies

1.0 - 5.0 years

36 - 86 Lacs

Kochi

Work from Office

Support BDMs with pre-sales, demos, onboarding, and project execution. Liaise with tech teams, manage UAT, draft BRDs, and standardize processes while engaging high-value clients and analyzing market trends. Sales incentives Health insurance

Posted 1 month ago

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Deputy Manager PRE SALES Elpopulo Tech Solutions

1.0 - 6.0 years

1 - 6 Lacs

Kochi

Work from Office

Excellent verbal and written communication in English and Hindi Strong documentation and presentation skills Project management abilities (planning, coordination, follow-ups) Ability to analyze technical information and translate it for business use Knowledge of APIs, SMS, Voice, WABA (preferred but not mandatory) Pre-Sales Support to BDM Team: Collaborate closely with field BDMs to understand client requirements. Assist in preparing solution decks, RFPs, and demos for client pitches. Provide product and technical clarification to customers during pre-sales conversations. Support for Demos & UAT: Assist BDMs in setting up and executing customer demonstrations. Coordinate UAT (User Acceptance Testing) environments and support issue resolution during testing phases. Liaison Between BDM and Development Teams: Translate business needs into technical requirements. Coordinate solution feasibility checks with the technical team. Customer Onboarding & Internal Coordination: Drive internal coordination for onboarding of new customers. Assist in provisioning, testing, and documentation during the onboarding lifecycle. Act as an internal point of contact for service-related escalations during early stages. Project Management (New & Migration): Support execution of new customer deployments and solution rollouts. Handle migration projects from legacy systems to new platforms. Track progress, dependencies, and manage cross-functional deliverables. Standardization Initiatives: Create and maintain standard operating procedures (SOPs) for pre-sales and onboarding. Drive documentation standardization across pre-sales, product, and support artifacts. Market & Competitor Analysis: Continuously monitor market trends and competitor offerings. Capture insights to support new feature evaluations and product roadmap discussions. High-Value Customer Engagement: Assist in onboarding and managing high-value enterprise customers. Ensure technical alignment, compliance, and continuity in engagement. BRD (Business Requirement Document) Preparation: Draft detailed BRDs for new feature requests and integrations. Coordinate with stakeholders for validation and approval of BRDs

Posted 1 month ago

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Enterprise Sales Manager - Telecom GTS Telecom Services

4.0 - 9.0 years

10 - 15 Lacs

Gurugram

Work from Office

This role requires a strong understanding of the SMS industry, A2P, WABA, RCS, CPaaS and relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers, aggregators, and businesses.

Posted 3 months ago

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Java Developer (WhatsApp & RCS) Pinnacle Teleservices

3.0 - 8.0 years

6 - 15 Lacs

nagpur, pune, chennai

Work from Office

Looking for Immediate joiner with experience in WhatsApp Business API and RCS in backend development, API integrations, and cloud-based architectures. Expertise in Kafka is must. JD: https://www.pinnacle.in/career/java-developer

Posted Date not available

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Enterprise Solution Manager-Cloud/SAAS/IT Infinity Exists

2.0 - 6.0 years

4 - 7 Lacs

kochi

Work from Office

Assist in preparing solution decks, RFPs, demos for client pitches Support for Demos & UAT Liaison Between BDM and Development Teams Customer Onboarding & Internal Coordination Support execution of new customer deployments and solution rollouts Required Candidate profile 1-6 years’ experience in Pre-sales / Project coordination /Solutioning or any other solution selling working experience Knowledge of APIs, SMS, Voice, WABA -preferred Location - Kochi

Posted Date not available

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