Service Head - Subscription Business - ( WaaS || Consumer Electronics) Winning Edge India

16.0 - 20.0 years

32 - 40 Lacs

Gurugram

Work from Office

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and develop a high-performing service team (5 direct reportees). Guide team members on core values, performance, and growth. What we are Looking For: Strong leadership with experience managing large service teams. Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk). Excellent problem-solving, decision-making, and stakeholder management skills. Strong grip on customer experience metrics like NPS, LTV, churn rate. Strategic thinking with a customer-centric and analytical mindset. Qualifications: Preferred: MBA in Operations, Marketing, or Project Management. Experience: 15+ years total Apply Now If you're ready to elevate the service experience of thousands of customers across India, click Apply or send your CV to priyanka@winningedge.life

Posted 1 month ago

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