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Service Head - Subscription Business - ( WaaS || Consumer Electronics) Winning Edge India

16.0 - 20.0 years

32 - 40 Lacs

Gurugram

Work from Office

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and de...

Posted 3 months ago

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