56 Vugen Jobs - Page 2

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Dynatrace Administration Good to have skills : NA Educational Qualification : 15 years full time education is required Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly to support business operations. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with organizational goals. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Dynatrace Administration.- Strong understanding of application performance monitoring and management.- Experience with troubleshooting and resolving application issues.- Familiarity with cloud-based application deployment and management.- Ability to analyze application metrics and provide actionable insights. Additional Information:- The candidate should have minimum 5 years of experience in Dynatrace Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education is required

Educational Bachelor of Engineering,BSc,BCA,MCA,MSc,MTech Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Technology-Performance Testing-Performance Testing - ALL Preferred Skills: Technology-Performance Testing-Performance Testing - ALL-HP Performance Center

Avaloq JD: We would like to have 6 to 10 years of Avaloq experience with following criteria. For some of the profiles where candidate is experienced in Avaloq modules like Stex , Forex , Money Market and Corporate actions Experienced in Avaloq Credit & Finance. Minimum 6 years of Avaloq application parameterization with Avaloq EOD batch knowledge. Candidates already available in Virtusa and ready to be onboarded in next couple of weeks. Avaloq ACP certified candidates

Develop and execute performance test scripts using JMeter. Analyze system performance under load conditions and identify bottlenecks. Optimize application scalability and response times.

Implement and configure Dynatrace for application performance monitoring (APM). Optimize observability, troubleshoot application issues, and enhance system performance.

Conduct performance testing using HP LoadRunner. Identify bottlenecks and optimize application performance.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neoload. Experience5-8 Years.

Minimum qualifications:. Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or equivalent practical experience.. 3 years of experience with verification methodologies and languages such as UVM and SystemVerilog.. Experience verifying digital logic at the Register Transfer Level (RTL) using SystemVerilog at Subsystem or Full chip level.. Experience in performance and latency architecture for an Anycast Redirector Maglev (ARM) based SOC.. Experience in mobile SOC performance model development, performance analysis, and workload characterization.. Experience performance measurement and debugging in an emulation environment.. Preferred qualifications:. Master's degree or PhD in Electrical Engineering, Computer Engineering or Computer Science, with an emphasis on computer architecture.. Experience in low-power design verification.. Experience in microarchitecture innovation.. Knowledge of CPU, GPU benchmark characterization.. Knowledge in system software components, such as Linux, drivers, and runtime.. Knowledge of performance analysis tools.. About the jobBe part of a team that pushes boundaries, developing custom silicon solutions that power the future of Google's direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.Google's mission is to organize the world's information and make it universally accessible and useful. Our team combines the best of Google AI, Software, and Hardware to create radically helpful experiences. We research, design, and develop new technologies and hardware to make computing faster, seamless, and more powerful. We aim to make people's lives better through technology.. Responsibilities. Develop simulators and architectural models of Google's Tensor System on a Chip (SOC).. Collaborate with system architects, SoC and CPU/GPU/TPU architects/designers, and software and application experts to understand current and future requirements.. Participate in architectural and design evaluation of Tensor SOC features studies.. Perform pre-silicon performance simulation and correlate with pre and post-silicon measurements.. Communicate analysis results qualitatively and quantitatively.. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .. Show more Show less

Tech Stalwart Solution Private Limited is looking for SAP Performance Engineer to join our dynamic team and embark on a rewarding career journey Designing and executing performance tests to identify performance issues Analyzing performance test results and identifying performance bottlenecks Collaborating with development teams to optimize software and system performance Providing recommendations for system and application architecture improvements to improve performance Designing and implementing load testing scenarios to simulate real-world user traffic Developing scripts and tools for automating performance testing and analysis Monitoring and analyzing system and application performance metrics Experience with performance monitoring and profiling tools Excellent problem-solving skills and ability to troubleshoot complex technical issues Excellent communication and interpersonal skills

Manages subconsolidation and reporting process for a specific geography region, country. Manages financial and data analytics Controlling of Cost by Nature - Grade Specific Operating at entry level managerOperating as a Finance specialist supporting small and medium sized finance exercises.Will contribute to the transformation agenda and recognizes the importance of building a strategic mindset as well as being able to deliverAble to act on their own initiative with respect to the main perimeter of their roleKnows when to seek guidanceescalateAble to organize development for self and junior team member Skills (competencies)

Looking for challenging role If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you Siemens Energy India Limited, Gurgaon is seeking a responsible, professional, and self-motivated individual to fill a position in Gas Turbine - Research & development as part of the Performance and Thermodynamics (PT) department. The PT department is responsible for the performance of Industrial and Aero-derivative gas-turbines used in power-generation and mechanical drive applications. Your new role – challenging and future- oriented The department are responsible for the thermodynamics and gas-turbine performance from the conceptual design stage through development, manufacturing, testing, fleet analysis and service upgrades for the entire gas turbine portfolio. This team has ownership of the performance models for customer negotiations and is also responsible for customer and factory gas turbine performance testing. The team continuously develops, maintains and improves our internal gas turbine performance related tools and methods to increase the competitiveness of the Siemens Energy portfolio and improve productivity. The role will support both existing and new customers through analysis, bid support, evaluation of fleet and tuning of engines. We value that you are driven and customer oriented. You share knowledge and encourage others to grow. Working with colleagues across the world, it is important that you communicate well and enjoy working in a team. We value diversity and see many benefits with having a team with different backgrounds and experiences. We don’t need superheroes, just super minds Mechanical/Aerospace Engineer graduate/Post graduate from recognized college/university More than 6 years of gas turbine experience in research, design, development and technical support with concentration in thermodynamic analysis, performance testing and/or fleet support Strong knowledge of gas turbine engine thermodynamics. Experience in gas turbine performance prediction and R&D. Experience in gas turbine engine testing. Experience in gas turbine engine diagnostics. Candidate must be capable of interpreting data and results Candidate must be detail-oriented, analytical and organized Candidate must be assertive, self-motivated, and results oriented Candidate must be capable of working on complex issues and offer solutions Strong knowledge in Tools & Methods Development Strong programming skills with expertise in VBA, C# & Phyton Capable of leveraging programming knowledge to enhance processes and develop efficient solutions. Committed to continuous learning and improving technical proficiency across various programming languages and tools. Additional Preferred Experience/Skill Excellent verbal and written communications skills, including good presentation skills. Demonstrated ability to successfully manage a task/project to satisfy technical, budget, and schedule requirements. Quality and customer-oriented mindset. Must be proactive and highly motivated. Self-Reliant and Fast leaner. Intercultural experience/sensitivity. Promotes a culture of inclusion where everyone feels respected and valued. Puts our customers first and has their success as key objective. Acts as an owner of our company, with a passion to win and deliver exceptional results through continuous improvement. Collaborates across organizations and acts in the company’s best interest to deliver better solutions. Communicates openly and honestly without compromise, shares successes and failures. Eager to learn and to understand. Can easily work independent as well as in team. Proficient in English language We’ve got quite a lot to offer. How about you This role is based at Site (Gurgaon). You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Looking for challenging role If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Substation Automation Engineer We are seeking a skilled Substation Automation Engineer with expertise in designing and implementing automation systems for electrical substations. The ideal candidate will be responsible for developing and integrating advanced technologies to enhance the monitoring, control, and protection of substation equipment. The candidate should possess a strong understanding of software systems, implementation, and maintenance of advanced automation systems for electrical substations. The successful candidate will be responsible for leveraging their knowledge and experience in substation automation design to enhance the operational efficiency and reliability of substations. This role requires a strong understanding of various technologies and software systems, as well as the ability to collaborate effectively with cross-functional teams and stakeholders. Your new role – challenging and future- oriented The design, engineering and implementation of substation automation systems to optimize monitoring, control, and protection functions within electrical substations. Responsible for preparation & approval of engineering document like FDS, System Architecture, Signal List, Bill of Materials, General Arrangements (internal & External), Panel heat load calculation. Preparation of Testing & Commissioning documents such as FAT, SAT, Test Reports, and Schedule Plans. Knowledge of PC Networking, switch, router, GPS, Firewall, Cyber Security Substation Automation Process Level, Bay Level, Control Level OS and ToolsWindows, PC Applications, PC communication, serial/ IP networking. Debugging tools Mods can, IEC Tester, IED Scout, Wireshark "Integrate intelligent electronic devices (IEDs), RTUs (Remote Terminal Units), Gateways, and human-machine interface (HMI) systems to enable remote monitoring and control capabilities. Develop and configure communication networks and protocols, such as IEC 61850, IEC60870-5-101/103/104, DNP3, OPC and Modbus TCI/IP to facilitate seamless data exchange and interoperability Knowledge of Process Bus Technology. Experience in IO Mapping with respect to the scheme drawings/troubleshoot of database issues in SAS system / RTU based system. (Know-how) Develop and maintain standardized parameterization procedures for substation automation equipment to optimize performance and interoperability Collaborate with engineering teams to ensure accurate and efficient parameterization of substation automation systems Stay updated with industry standards and technological advancements in substation automation design and implementation Work experience on Siemens SICAM (PAS, Toolbox, WinCC, SCC) solution, Hitachi Micro SCADA, GE DS AGILE) Planning and execution of training courses and customer presentations. Willingness to travel as the role demands a minimum of 50-70% travel overseas. We don’t need superheroes, just super minds Bachelor’s degree in electrical engineering or a related field 5 to 8 years of experience in substation automation design and implementation Proficiency in software systems such as SAS, RTU programming, HMI development, and networking protocols Strong knowledge of substation automation principles and communication protocols (e.g., IEC 61850, IEC-101/104 DNP3, Modbus TCP/IP) In-depth understanding of substation parameterization and additionally configuration for IEDs and control systems Experience in developing and implementing standardized parameterization procedures for substation automation equipment Soft Skills Excellent Communication (Both written & verbal) & Inter-personal Skills. Critical thinking, reasoning and problem solving are an essential part of this position. Enjoys learning new things and build knowledge base in new area. Enjoys working in Team environments, Exhibits collaboration in multiple stake holder interactions. Adaptive and eager to learn and work on new technologies. Innovative, self-driven, and disciplined. Strong analytical ability and problem-solving skills. Ability to manage multiple projects and prioritize tasks effectively We’ve got quite a lot to offer. How about you This role is based at Site (Pune). You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Dynatrace APM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Dynatrace APM- Strong understanding of application performance monitoring tools- Experience in troubleshooting and optimizing application performance- Knowledge of application architecture and design principles- Familiarity with software development lifecycle processes Additional Information:- The candidate should have a minimum of 5 years of experience in Dynatrace APM- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Req ID: 327560 We are currently seeking a Cloud Solution Delivery Advisor to join our team in Pune, Mahrshtra (IN-MH), India (IN). Please find JD below, for Senior Engineer position. please share good profiles of 7+yrs experience. Senior Engineer Digital Experience monitoring (RUM and Synthetics) - preferably New Relic but can be similar Basically, they want to have an assessment of several apps in Azure PaaS to improve the user experience Skills: RUM Expertise Deep understanding of browser behavior, frontend instrumentation, and user session tracking Experience with RUM tools: New Relic, Dynatrace, Datadog, Elastic RUM, or AppDynamics Proficiency in instrumenting SPAs (React, Angular, Vue) using RUM agents Ability to correlate frontend metrics with backend traces (Full-stack traceability) Synthetic Monitoring Setup and maintenance of Synthetic monitors: Uptime, availability, SLA tracking Scripted journeys for login flows, payment pages, etc.

Responsible for executing scripts in element simulation and system simulation tools. Compare simulation results to real HW. Analyze the results of the output of simulation runs. Work with HW designers on issues found with simulation runs. Update tracing tools to make traces compatible with next machines simulation environment. Make suggestions to improve design to improve performance Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of experience with Bachelor’s Degree in Computer Architecture . Extensive knowledge of C, C++, Python, and Python performance tools . Knowledge of Computer Architecture as well as Micro Architecture concepts. Knowledge of Modeling – what affects performance, what to model and what is not important. Preferred technical and professional experience Master degree in information technology, computer science, computer engineering Knowledge of IBM Z Systems physical architecture z hardware Performance testing knowledge

Job_Description":" JMeter test creation (samplers, assertions, plugins) Scripting: Groovy, Beanshell, basic Java CI/CD tools: Jenkins, Git Monitoring: Grafana, AppDynamics

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dynatrace APM Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain documentation of technical issues and resolutions.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Dynatrace APM.- Strong understanding of IT infrastructure and systems.- Experience in troubleshooting hardware and software issues.- Knowledge of network protocols and configurations.- Hands-on experience with server and network maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in Dynatrace APM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

The Performance Engineering, RedHat Linux role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Performance Engineering, RedHat Linux domain.

The Load Runner role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Load Runner domain.

The Load Runner role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Load Runner domain.

The AppDynamics role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the AppDynamics domain.

The Java, AppDynamics, SiteScope, Splunk, Grafana, ELK role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Java, AppDynamics, SiteScope, Splunk, Grafana, ELK domain.

Dear Candidate, Seeking a Performance Engineer to monitor, analyze, and improve software and system performance. Key Responsibilities: Conduct performance profiling and benchmarking. Identify and eliminate bottlenecks. Implement load, stress, and endurance tests. Required Skills & Qualifications: Experience with JMeter, k6, or LoadRunner. Proficient in system metrics and tracing tools. Deep understanding of concurrency and memory management. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Responsibilities: As a Full Stack Performance Analyst your responsibilities would be 1. Study workloads characteristics on IBM Power and x86 2. Executing & measuring peformance of various PowerVM (Hypervisor) functions & features 3. Using various performance tools to analyze performance & identify bottlenecks / opportunities for improving PowerVM (Hypervisor) stack/functions performance 4. Provide tuning & performance optimizations suggestion to improve performance 5. Working on client performance issues Required Technical and Professional Expertise 15-20+ years of overall IT experience. 6+ years of experience as a System Performance Analyst 5+ Experience with Oracle database performance analysis and tuning Experience doing Performance Analysis, Performance Tuning & Performance Optimization Knowledge & Experience in using Performance Monitoring Tools like vmstat, netstat, iostat, nmon, topas, top etc Knowledge & Experience in C/C++ programming Good understanding of Hypervisor & Virtualization concepts Good understanding of Virtual IO concepts Good understanding of System Architecutre Good understanding of Operating System concepts Good communication & presentation skills. Preferred Technical and Professional Expertise Knowledge of Compilers Knowledge of Assembly Programming Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Technical and Professional Expertise 15-20+ years of overall IT experience. 6+ years of experience as a System Performance Analyst 5+ Experience with Oracle database performance analysis and tuning Experience doing Performance Analysis, Performance Tuning & Performance Optimization Knowledge & Experience in using Performance Monitoring Tools like vmstat, netstat, iostat, nmon, topas, top etc Knowledge & Experience in C/C++ programming Good understanding of Hypervisor & Virtualization concepts Good understanding of Virtual IO concepts Good understanding of System Architecture Good understanding of Operating System concepts Good communication & presentation skills. Preferred technical and professional experience Preferred Technical and Professional Expertise Knowledge of Compilers Knowledge of Assembly Programming

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neoload. Experience5-8 Years.