Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

L1 Application Support VSM Software

2 - 3 years

2 - 6 Lacs

Bengaluru

Work from Office

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L1 team provides the first line of assistance for users experiencing issues with software applications. Their responsibilities include monitoring systems, responding to user queries, troubleshooting basic technical issues, and resolving common problems such as login errors or software malfunctions. They escalate more complex issues to higher-level support teams if necessary and ensure smooth application operation by following predefined processes. The L1 team also helps with documentation, updating users on ticket statuses, and ensuring timely resolution of issues to maintain customer satisfaction. Responsibilities Respond to user inquiries and provide assistance for application-related issues Identify and resolve basic technical problems and errors in applications Monitor application performance and system alerts to ensure uptime Document issues in the ticketing system and track their status Escalate unresolved or complex issues to L2 or higher support teams Provide basic training and guidance to users on application features and functionalities Maintain and update user manuals, FAQs, and knowledge base articles

Posted 2 months ago

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Testing- CUB- Mobile Banking VSM Software

3 - 5 years

3 - 6 Lacs

Chennai

Work from Office

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the Team The team is responsible for designing and executing test plans, identifying and reporting bugs, and validating that all functionalities align with client requirements and user expectations. With a keen eye for detail and a proactive approach, the team collaborates closely with developers, stakeholders, and project managers to ensure seamless performance, security, and reliability of the application. Responsibilities Create comprehensive test plans and strategies tailored to the features and functionality of the mobile banking application. Design and execute test cases to ensure the application meets functional, performance, and security requirements. Identify, document, and report bugs or issues in the application using standard defect-tracking tools. Work closely with developers to understand application workflows, provide feedback, and validate fixes for reported issues. Conduct regular regression testing to verify that new updates or fixes do not disrupt existing functionality. Ensure the application complies with relevant banking standards, policies, and regulations. Perform final testing before application deployment to ensure a defect-free release.

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RRA developer- IOB Bank VSM Software

3 - 4 years

2 - 6 Lacs

Chennai

Work from Office

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The RPA Developer team specializes in designing, developing, and maintaining robotic process automation (RPA) solutions to streamline business operations. They work closely with stakeholders to identify automation opportunities, analyze workflows, and implement innovative RPA strategies that enhance efficiency and reduce manual effort. The team ensures seamless deployment, provides ongoing support, and promptly resolves any system issues. Responsibilities Assessment for RPA Implementation. Preparing Solution Design Document and/or Solution Architecture Document. Process Design Document. Developing RPA Solution. Installing, managing, & maintaining RPA Solution. Testing, Implementation and support of RPA process.

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