310 Vrm Jobs - Page 5

Payroll-Bank Des-Virtual Relationship Manager-NRI (Banking & NBFC Industry only) Salary-7.5 Lakh Graduate with 2 yrs BPO Exp/Banking RM can only apply Location-Vashi/Thane all banking facilities Call 8080702016 Sanika www.hyfly.in Required Candidate profile Excellent Communication and Articulation Age – 33 years and below only Relevant experience of min 3 years in Sales - Service and Relationship Management (Handled HNI Clients)

Job Summary: The Team Leader for the Contact Center in the Digital Relationship Manager (DRM) process is responsible for overseeing and guiding a team of Digital Relationship Managers who handle customer queries, sales, and service tasks for banking products. The role involves ensuring high-quality customer interactions, driving performance metrics, supporting the development of team members, and maintaining operational efficiency. Key Responsibilities: 1. Team Management and Supervision: Lead, mentor, and motivate a team of Digital Relationship Managers to achieve individual and team targets. Conduct regular one-on-one meetings, team meetings, and performance reviews to assess and enhance performance. Provide ongoing feedback and coaching for skill enhancement and productivity improvement. 2. Performance Monitoring and Reporting: Track and report on team performance metrics, including customer satisfaction, response times, call quality, and cross-selling achievements. Identify areas for improvement and develop action plans to address performance gaps. 3. Quality Assurance and Compliance: Ensure adherence to bank policies, regulatory requirements, and quality standards in all customer interactions. Conduct periodic call monitoring, quality checks, and audits to uphold service excellence. 4. Process Improvement and Efficiency: Identify opportunities to streamline processes, improve workflows, and enhance the customer experience. Collaborate with stakeholders to implement best practices and resolve operational challenges. 5. Customer Service Excellence: Ensure team members are equipped to handle customer inquiries, complaints, and transactions with efficiency and professionalism. Promote a customer-first mind-set to drive high levels of customer satisfaction and loyalty. 6. Training and Development: Facilitate training sessions on new banking products, systems, and communication strategies. Support skill development for enhanced product knowledge, cross-selling capabilities, and digital proficiency. 7. Problem Solving and Decision Making: Act as an escalation point for complex customer issues, providing effective and timely resolutions. Make informed decisions to resolve issues, improve processes, and support team objectives. 8. Sales and Cross-Selling: Guide the team to identify cross-selling opportunities and match customers with suitable products. Encourage team to achieve sales targets through effective relationship management. Qualifications and Skills: Education: Bachelors degree in Business, Finance, or related field. MBA or relevant certifications are a plus. Experience: Minimum 5-10 years in a contact center or banking environment, with at least 3-4 years in a supervisory role. Knowledge: Strong understanding of banking products and services, especially within the digital banking domain. Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in CRM software, banking systems, and digital tools. Sales-oriented mind-set with an understanding of cross-selling techniques. Key Competencies: Customer Service Orientation: Committed to delivering exceptional service and building lasting customer relationships. Leadership and Team Building: Ability to inspire, coach, and manage a diverse team. Adaptability and Resilience: Capable of handling a fast-paced and dynamic environment. Goal-Oriented: Focused on achieving targets and driving continuous improvement. Experience in handling RM/VRM team Note: This role may require flexibility in work hours to accommodate various shifts and peak customer service times.

We are looking for Candidates with knowledge of banking products, services, and systems, who can drive customer satisfaction through personalized virtual interactions. The goal is to build a loyal, engaged customer base while achieving high levels of product adoption and revenue growth. RM will be managing HNI/ NRI Customers portfolio, enhancing the customer experience through virtual engagement. The position emphasizes relationship-building, product cross-selling, and driving the adoption of banking solutions like mobile banking, bill payments, insurance, and investment products. Customer Relationship Management: Serve the bank's most affluent clients and ensure high levels of engagement and satisfaction. Be the primary point of contact for clients, building deep, lasting relationships. Address all customer banking needs, including product and service queries. Portfolio Management & Growth: Take ownership of the assigned client portfolio, driving growth through customer service excellence. Ensure KPIs related to portfolio growth and customer service are met consistently. Collaboration with Experts: Collaborate with product specialists and subject matter experts to offer tailored banking solutions. Work with internal teams to align banking offerings with clients' specific needs. Mobile & Digital Banking Focus: Promote and drive the use of mobile and net banking platforms for seamless customer engagement. Encourage the use of additional banking services like Bill Pay, SIP, Insurance, and Investment products. Facilitate access to retail and SME loans and other relevant programs. Adherence to Policies and Compliance: Ensure strict adherence to all bank policies and regulatory requirements, maintaining compliance at all times. Customer Onboarding & Cross-selling: Actively support customers in adopting new banking solutions, facilitating smooth onboarding for various services. Cross-sell a variety of banking products and services to increase customer engagement and retention.

Team Manager for the VRM (Virtual Relationship Management) Channel requires an individual with strong leadership and management skills, as well as in-depth knowledge of phone banking, telesales, or virtual relationship banking. Key Responsibilities: Team Leadership & Recruitment: Oversee recruitment processes, ensuring quality hires for the team. Lead, mentor, and provide guidance to the VRM team for effective tele-calling. Monitor and review performance against business goals, ensuring adherence to regulatory tele-calling guidelines. Sales & Performance Tracking: Ensure the team meets their targets and goals, driving sales and revenue generation. Track business delivery and performance, ensuring goals are met to earn incentives. Monitor the quality of engagement with clients, ensuring team members maintain high standards. Client Engagement & Relationship Building: Enhance engagement with High Net-Worth Individuals (HNI) customers through joint calls with Elite Bankers and support functions. Promote customer acquisition and retention strategies through proactive outreach. Business Delivery Coordination: Work closely with functional teams (Liabilities, Assets, Trade Forex, Wealth, Insurance, Credit Cards) to ensure smooth business delivery. Drive cross-selling and manage the Elite Banker portfolio, with a focus on improving product per client ratios. Digital & Process Adherence: Drive digital adoption within the team, ensuring the completion of campaigns, triggers, and client outreach tasks. Ensure team members adhere to all bank processes, policies, and quality service standards. Data-Driven Sales Plans: Develop and implement data-driven sales strategies to enhance the managed book portfolio's quality. Regularly engage with the team, providing training and performance reviews. Client Service & Compliance: Address client requests and complaints in a timely and efficient manner. Ensure all sales activities are recorded and compliant with organizational processes and regulations. Talent Management & Retention: Attract and retain top talent for the team. Focus on managing team attrition and ensuring a high level of employee satisfaction and performance. Skills & Experience Required: 10 to 12 years of experience in phone banking, telesales, or virtual relationship banking. Strong leadership and team management skills. Proven track record of achieving sales targets and driving business performance.

Role & responsibilities : • Recruitment of New POS from Open Market Source and Self References. • Generate Health Insurance Business through New POS On boarded. • Calling Inactive Partners for repeat activations. • Making Online and Offline Quotations • Regular Relationship Building, Support and Management with POS (From On boarding to Business to Claims (If Required). • Liaison or Exposure with Few Health Insurance Spocs for Day to Day Operations would be an added advantage. Preferred candidate profile : Min 1 yr. Exp from Tele calling Sales Background.

Role & responsibilities To build and manage relationship with Virtual program managed clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability , Mutual Funds, Life Insurance and other TPP products of the bank Portfolio Management Provides base to generate revenues from Life insurance,mutual fund Key Skills- Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Preferred candidate profile Graduation Energetic,Sales oriented,experienced candidates who have experince in Banks/Insurance/Mutual Fund etc. Added advantage for NISM and IRDA certified

Role & responsibilities To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set. INSTRUCTIONS: Original Documents to be carried. Identity Proof (PAN Card, Aadhar Card, Driving Licence, Passport or Voter ID) 2 Sets of resumes which includes your address. Please follow grooming standards (Business Formals) while attending an Interview. Minimum Criteria: 1. Graduate 2. English, Hindi and Telugu Languages Fluency Mandate, 3. Banking domain knowledge, 4. Age less 30 Years Preferred candidate profile Looking for a candidate who is having Minimum work experience in Banking.

Role & responsibilities To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set. INSTRUCTIONS: Original Documents to be carried. Identity Proof (PAN Card, Aadhar Card, Driving License, Passport or Voter ID) 2 Sets of resumes which includes your address. Please follow grooming standards (Business Formals) while attending an Interview. Minimum Criteria: 1. Graduate 2. English, Hindi and Telugu Languages Fluency Mandate, 3. Banking domain knowledge, 4. Age less 30 Years Preferred candidate profile Looking for a candidate who is having Minimum 2+ years of work experience in the Customer engagement role.

Urgent Hiring !! for Virtual Relationship Manager!!! for one of the leading private sector bank!!! Team Member | NR Acquisition | Job Description Create a world class NR liability to acquire and manage customer online Responsible for building and acquiring the NR business portfolio digitally Meeting monthly acquisition target for NTB, CASA,TD and FX Handling NR clients for service needs in India To generate and convert customer/referral leads. Connecting customer as per customer time zone Interested candidates can connect GIRIJA : 022-40697702 / 9321557930 OR Email id : qcnaukri9@gmail.com

Engage customers, offer solutions, promote banking products, drive digital adoption, meet targets, ensure compliance, and maintain records with a customer-centric approach.

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 9321254884 Kanchan www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

A leading private bank is hiring virtual RMs to manage its wealth segment over the phone Managing their HNI client portfolios, and giving the best service experience: no rotational shift, No late evening work, and no personal meetings with clients. Required Candidate profile Experienced Banking candidates with at least 2 years of portfolio management, and VRM with excellent English communication skills can apply for the role. Work location - Thane, Ghodbander.

The Virtual Relationship Manager builds and maintains strong client relationships remotely, offering personalized solutions and exceptional service. This role requires excellent communication skills, independence, and a customer-focused approach.

Payroll- Bank location: Thane Hiranandani Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Title: Enterprise Relationship Management About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role: ERM will be assigned merchant portfolio and will be responsible for the following. Drive merchant engagements, service, complaint management, upsell/cross sell and improve overall portfolio quality. Expectations/ Requirements Engage with merchants through outbound and inbound calls as per contact management program Build merchant relationships through engagement, assistance and timely response to queries Ensure all service request are timely processed and closed as per TAT Manage merchant expectations and merchant satisfaction tracked via MSAT scores Need based conversations with merchants to provide suitable products Generate revenue and contribute to profitable growth by focusing on GMV Growth Reduce Merchant churn Increase product penetration per merchant through upsell/cross sell Conduct Merchant meetings for continuous feedback Manage merchant escalation and ensure the same is closed within TAT Minimize repeat complaints/service requests Cohesively work with a lot of people, across functions and teams every day Ensure satisfactory rating in all internal/external audits Ensure compliance to all process notes and circulars issues from time to time basis Deliver KPIs and ensure satisfactory ratings on performance scorecard Superpowers/ Skills that will help you succeed in this role Relevant 1-2 experience in Virtual relationship management channels in payments/banking domain or similar industry is preferred Having led Revenue Targets through Farming High level of drive, initiative and self-motivation Good Oral and Written Communication Skills are a must Understanding of Technology and User Experience Growth Mindset Willingness to experiment and improve continuously Education Qualification: Graduate & Above. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Hiring for Telesales Officer (Insurance domain) Work from office Branches : Vadapalani, Chennai | Aminjikarai, Chennai AND Pudur, Coimbatore Details : Shift: 9 Hours (Day) Experience: 0-3 years Salary: Freshers: 17 - 21k CTC, Experience: Upto 29k CTC Roles and Responsibilities As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. Excellent communication and interpersonal skills. Ability to explain complex information in a clear and understandable manner. Knowledge of insurance products and services is a plus. Call HR Pranshu: 8858068423 ** ALL INTERVIEWS Walk IN **

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA -Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9773553319 Simran hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Sr. Phone Banking Virtual Care Officer Classic on Phone HNI, Ultra HNI Support Service Assurance (handle 1st level escalations) Social Media Support-ORM Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 /9022157571 / 7738521154 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Virtual Relationship Manager (VRM): Client Relationship Manager Client Acqusition as per targets and cross selling of 3rd party products (MFs, Insurance, SIPs, etc.) Building relationships with clients & educating them about investments Required Criteria: Graduation is mandatory Stock market knowledge is mandatory Good communication skills NISM 8 / 5A

HDFC Bank is hiring for Virtual RM/ Imperia RM role in Pune. We are having interview drive in PUNE from Monday to Friday - 24th & 28th March Candidate's with experience in RM role or sales role can apply. Banking sales experience is preferred. Timing - 11am to 4pm Location - HDFC Bank, 6th floor, Golden East, Survey No. 2/5, Shivarkar Estate, Above Zudio, Wanowrie, Pune, Maharashtra 411040. Contact Person - Rupali Rajhans/ Shishir Kalyani/ Pooja Kamath Pls Note : this is not a field Sales role. Kindly carry a physical copy of the resume and mention Shruti Nirbhavane. Job Responsibilities: Customer Engagement Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters Meet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions & requests. Adherence to set processes of updating customer interactions in CRM next. MIS Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Indian Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8080702016 Ritu www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Graduate/Post Graduate (fresher or Exp)= may Apply Fluent Coms in English & hindi May apply Salary 14.5k for Fresher & upto 25k for Exp 9-6pm (sun+ alt Sat off Call 8169642494 Hritika email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Handling Inbound calls Making Outbound calls to allotted privilege customers Resolving Customers query for their Saving account, Demat Account etc Proactive Updates to customers on their investment Perks and benefits Medical Allowance + Daily Allowance

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA -Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 Yogesh hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities Virtual Relationship Manager (VRM): Client Relationship Manager Client Acqusition as per targets and cross selling of 3rd party products (MFs, Insurance, SIPs, etc.) Building relationships with clients & educating them about investments Criteria: Graduation is mandatory Stock market knowledge is mandatory Good communication skills NISM 8 / 5A Interested candidates can share your cv on Samidha.mahadik@hdfcsec.com/ 8291065133

Job description Hiring Telecaller for Fresher & Exp . -Department: Customer support - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Walk-in Interview only Connect with kishore 9176149292 for mor info Required Candidate profile Qualification: Any Candidate needs to be well versed in Hindi and English Immediate joining Connect with kishore 9176149292 for mor info