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1.0 - 6.0 years
3 - 4 Lacs
Thane, Dombivli, Mumbai (All Areas)
Work from Office
Inbound (Privy Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle inbound calls for Retail Liabilities & Credit Cards, resolve queries, cross-sell products, meet SLAs, follow security norms. Call 8169642494 Ekta www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Des-Virtual Retention Officer - Credit Cards Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle L2 Credit Card cancellation calls, ensure SLA/TAT compliance, maintain logs, follow process updates Call 9082104424 www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai Suburban, Thane, Mumbai (All Areas)
Work from Office
Des-Phone Banking Officer Direct Bank Payroll Work Location - Thane/Airoli/Andheri/Vashi/Belapur Attend inbound calls, resolve queries, ensure customer satisfaction, and cross-sell banking products. Call 9137797705 Hrutika www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Thane, Navi Mumbai, Dombivli
Work from Office
Des-Phone Banking Officer Direct Bank Payroll Handle inbound calls for Retail Liabilities & Credit Cards resolve queries ensure customer satisfaction cross-sell banking products maintain quality & compliance Call 9773553319 Simran www.hyfly.in Required Candidate profile Graduate with good communication skills, flexible for 24/7 shifts, customer-focused, team player, and quick learner. Team player, and customer-focused.
Posted 3 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Mumbai Suburban, Thane, Navi Mumbai
Work from Office
Des:Phone Banking Officer Salary:21k in hand for freshers 1 yrs + exp in BPO will get 5 lakh ctc Shift timings : 7 am to 3 pm, 10am to 7pm & 11pm to 7am(for males) Walk-in and telephonic interviews conducted call 9137797705 Hrutika www.hyfly.in Required Candidate profile Attend calls of existing customers and resolve their complaints or queries Make sure 100% correct and complete information is shared In case they are looking for any financial services then do needful Perks and benefits Medical Allowance + Performance based Incentives
Posted 3 weeks ago
1 - 4 years
2 - 3 Lacs
Navi Mumbai, Thane, Mumbai (All Areas)
Work from Office
Role: Email/VRM/Voice Support Location: Turbhe, Navi Mumbai Key Responsibilities: Provide exceptional customer support via email, voice, and VRM channels. Address customer inquiries, resolve issues, and ensure timely follow-ups. Collaborate with internal teams to enhance service delivery. Maintain accurate records of customer interactions and feedback. Uphold the bank's standards of service excellence and professionalism. Requirements: Minimum 1 year of experience in Banking or BPO sectors. Graduation is mandatory. Strong communication skills with proficiency in English. Versant 5 certification required. How to Apply: To schedule your interview, please contact HR Ashwini K (9822643371) via WhatsApp or call, or send your CV .
Posted 1 month ago
1 - 6 years
5 - 6 Lacs
Gurgaon
Work from Office
IndusInd bank - Digital Relationship Manager, your core responsibility will be to engage with customers through virtual channels, sell a range of banking products and boost CASA balances & fixed deposits, cross sell unsecured loans.
Posted 2 months ago
1 - 6 years
5 - 8 Lacs
Thane
Work from Office
Specification for the role Elite Banker-First Wealth Role/ Job Title: Elite Banker-First Wealth Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell . Job Responsibilities: Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements. Fully own the book, growth and customer service KPIs for mapped portfolio Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements Work with internal teams to drive on-ground innovation and bank's strategic initiatives Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs Enforce strict adherence to the bank's policies and regulatory compliance measures Provide assistance during audits, ensuring conformity to internal and external regulations and guidelines Note:Freshers are not eligible
Posted 2 months ago
10 - 20 years
12 - 15 Lacs
Shillong, Guwahati, Bhuj
Work from Office
Deputy General Manger Process - Cement Plant Job Description Operating all units from CCR like V.R.M. and ball mill, kiln and coal mills with maximum productivity and minimum power consumption. Responsibility of refractory management and installation of kiln, coal mills and cement mills. Involvement in all modification job and new projects and successful commissioning of all the equipments. 1. Knowledge and experience of equipments and system in industry. 2. Experienced with plant maintenance practices, policies and procedure. 3. Technical consultation on process problem with production supervision. 4. Coordinating plant activities with the accountability for strategic utilization and deployment of available resources to achieve organizational objectives. 5. Streamlining efforts for process and production enhancement and optimizing operational efficiencies. 6. Minimizing down time, improving operational effectiveness and ensuring smooth uninterrupted operations of utility/process section. 7. Troubleshooting, conducting root cause analysis (RCA), implementing corrective action and doing improvements to eliminate recurrence of breakdown. Equipment technical evaluation and selection. Erection coordination and material follow up. Cold and Hot commissioning trials Study of heat and energy conservation and its losses Process Safety audits for all plants. Process optimization of equipments. Break down, down time and machine availability analysis. Shut down planning and job monitoring. Budget Planning for production annually, quarterly and monthly Formulating reports and Maintaining MIS. Proposing the performance standards of various equipment Coordination process optimization studies. Capacity evaluation and technical evaluation of new projects. Study of heat and energy conservation and its losses Process Safety audits for all plants. Mill audits for all plants. Process optimization of equipments. Break down, down time and machine availability analysis. Shut down planning and job monitoring. Budget Planning for production annually, quarterly and monthly Formulating reports and Maintaining MIS. Coordination of equipment selection and other Project activities Analyzing the flow measurements. Proposing the performance standards of various equipment Implementation of AFR and evaluating cost benefits. Coordination process optimization studies. Capacity evaluation and technical evaluation of new projects. Core Competencies Production Management s Process Improvement s Project Management s Resource Optimization s Operations & Maintenance s Man Management s Budgeting/Cost Control s QA/QC s Trouble Shooting s Plant Safety & Good House-Keeping s Preventive & Regular Maintenance s Commissioning & Implementation s Contract Administration s Technical Specifications s Cross Functional Coordination s Liaison/Team Management s Resource Utilization Training & Development Manage the continuity and the effective operation of cement plant with main focus on quality, personnel and equipment safety and productivity. Report to plant head and communicate to engineers, supervisors, operators, foremen and other. Meetings with managers of other departments like mechanical, quality, electrical and Instrumentation. Product cost control through multidisciplinary skills of engineering calculations, communication, material analysis, manpower consultation, fuel consumption and production data, process auditing etc. Plan shutdown jobs execution through proper manpower utilisation. Create a safe healthy and environment friendly hierarchy of work culture by utilisation of given resources. Put more emphasis on systematising the tasks to achieve the collective organisational goals. Train the lower staff at occasions of technology change or job change through proper channel. Use oracle software, intranet and other communication media for management and engineering matters. Coordinate with QC department to improve and maintain the quality of products (clinker, cement). Meet contractors and vendors in shutdown consult and coordinate them to execute the assigned jobs. Maintaining housekeeping in plant premises in accordance with HSE regulations. Make physical rounds to men at work site and machinery to access the overall process efficiency. Optimisation and controlling over all process through effective monitoring and study of QC data, control parameters and control variables. Develop best practices, routines and innovative solutions to improve production rates .
Posted 2 months ago
3 - 8 years
3 - 5 Lacs
Bengaluru
Work from Office
Excellent Communication in English is a must Rotational week off Rotational Shift 5 days working 3+ Years Banking Contact Centre or Virtual relationship office experience is a must Max CTC 5.5L PA Call 9361349589, 7200550458, 7092982513 Required Candidate profile Cab is available Bangalore, Whitefield location Work from office Walk-in interview
Posted 2 months ago
1 - 6 years
2 - 5 Lacs
Mumbai, Thane
Work from Office
Greetings from Kotak Life Insurance!! We are Currently hiring For a Unit Manager in VRM Channel ( Virtual Relationship Manager). If you are interested in sales and want to earn good incentives along with career then share your resume on kli.krunali-kini@kotak.com or call on 9975341093 Location: Thane Key Responsibilities: Handle insurance leads exclusively by conducting calls to sell insurance products, leveraging relevant experience from similar roles in competitor organizations. Drive insurance sales with assigned customers mapped to the VRM. Deliver outcomes aligned with key metrics such as NPS, service levels, service quality, and sales performance. Ensure high-quality communication while meeting productivity and service benchmarks. Provide a consistent and delightful customer service experience, ensuring timely resolution of queries and issues. Adhere to information security protocols and quality process standards. Stay updated and comply with any process-related updates or changes. Actively implement feedback from Team Leaders, or Quality Analysts to enhance performance. Job Requirements: Minimum educational qualification: Graduate. Candidates must reside near Thane; candidates from the western line will not be considered. Employment gaps exceeding one month are not acceptable. A minimum of one year of tenure in the current organization is mandatory. Strong conversational and English communication skills are essential.
Posted 2 months ago
0 - 5 years
2 - 5 Lacs
Mumbai Suburbs, Navi Mumbai, Thane
Work from Office
Des:Phone Banking Officer Salary:16k in hand for freshers 1 yrs + exp in BPO will get 5 lakh ctc Shift timings : 7 am to 3 pm, 10am to 7pm & 11pm to 7am(for males) Walk-in and telephonic interviews conducted call 8779281301 Yogesh www.hyfly.in Required Candidate profile Attend calls of existing customers and resolve their complaints or queries Make sure 100% correct and complete information is shared In case they are looking for any financial services then do needful Perks and benefits Medical Allowance + Performance based Incentives
Posted 2 months ago
3 - 5 years
2 - 6 Lacs
Korba, Raigarh, Bhilai/Bhillai
Work from Office
Practical Exposure: 3 to 5 Years Required Skills: Maintenance of Mechanical Pre equipment s. VRM and RP preferable. Communication skills. -Computer literacy -Use of SAP , -Learning agility -Proactive working Job Description: Day to day inspection and maintenance of Cement Plant equipment s Maintenance Pyro section, Work in Shift operation in Mechanical Pre. Ensure safe working by complying all the UTCL safety Standards. Comply to SBO, WTI, CAPA schedule and Near Miss recommendations. Carry out R1/R2. S1/S2 check as per the schedule. Daily check list. All the abnormalities to be recorded and plan rectification in next opportunities. To complete WHY WHY analysis and find the root causes for the breakdown. Comply to systems requirement, WCM, ISO, implementation at site. To identify and execute the improvement jobs. Spares maintenance planning for routine, short term for shut down. Please go through above job description thoroughly and share your basic details only if your profile is relevant to position requirement, this will help us to screen your candidature: Click here to share some basic details Qualifications: Diploma,Bachelor Of Engineering Minimum Experience Level: 3-5 Years Report to: General Manager
Posted 2 months ago
1 - 2 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Role & responsibilities virtual Relationship Manager Preferred candidate profile Graduate Experienced in out calling, Sales, lead generation Experienced in financial market. Knowledge about Mutual Fund Perks and benefits 5 days working General shift timing Incentive provided based on performance
Posted 2 months ago
1 - 3 years
4 Lacs
Mumbai
Work from Office
HDFC Bank is arranging Walking drive for Virtual Sales role Location - Pallava Dombivali Date - 3rd Apr 25 Time - 11am to 3pm Note - Graduation is mandatory. Role & responsibilities To achieve assigned Unit / value/ Income across product lines - * RM is responsible to achieve monthly unit and value targets assigned across product line. * RM is responsible to educate customer on product lines and provide right product to right customer * To achieve month on month productivity on the allocated product line. * Contribute to the overall channel achievement. Customer communication - * Contact non managed customers of the bank and offer bouquet of products Using calling scripts * Ask probing and leading questions to engage and understand customer requirements * Ensure product features & benefits are explained to the customer while onboarding customers * Ensure multi products are pitched to increase customer product holding in the bank. Call Quality/Count of calls/Time on system/ Quality of sales - * Effective interaction or communication with the customer and capture correct customer dispositions * Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience * Ensure Time on system as per KPI defined * Ensure Minimum RPC to be maintained on daily / Monthly basis Digital Product Penetration - * Educate the customer on the digital products of the Bank. * Show the value and convenience in usage of the digital products. * Increase digital penetration within the non-managed customer base of the Bank. * Push digital penetration in the contacted customer. Audit and compliance - * TSE is required to adhere to all laid down guidelines for Calling * Ensure all tele calling and product regulatory compliance are adhered * Adhering to all product guideline * All guidelines on floor discipline, dialer hygiene parameters.
Posted 2 months ago
2 - 7 years
6 - 10 Lacs
Thane, Hyderabad
Work from Office
Role & responsibilities Specification for the role Elite Banker-First Wealth Role/ Job Title: Elite Banker-First Wealth Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Job Responsibilities: • Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service • Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements. • Fully own the book, growth and customer service KPIs for mapped portfolio • Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements • Work with internal teams to drive on-ground innovation and bank's strategic initiatives • Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs • Enforce strict adherence to the bank's policies and regulatory compliance measures • Provide assistance during audits, ensuring conformity to internal and external regulations and guideline Location - Thane,Hyderabad
Posted 2 months ago
0 - 5 years
2 - 4 Lacs
Navi Mumbai, Thane, Mumbai (All Areas)
Work from Office
Payroll - No 1 General Insurance Co Location-Vashi 5 days working Process- Inbound Walking distance from station Non BPO-Direct Co Payroll Graduate Fresher Salary 14k net + Incentives Graduate with Exp Salary upto 21k Net + Incentives call 7738521154 Required Candidate profile Solves issues over phone of customers of General Insurance Co Inform about policy details to customers Graduate with hard copy of results can only apply email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport
Posted 2 months ago
0 - 5 years
2 - 4 Lacs
Mumbai Suburbs, Navi Mumbai, Thane
Work from Office
Des:Phone Banking Officer Salary:16k in hand for freshers 1 yrs + exp in BPO will get 29k in hand max Shift timings : 7 am to 3 pm, 10am to 7pm & 11pm to 7am(for males) Walk-in and telephonic interviews conducted call 8779281301 Yogesh www.hyfly.in Required Candidate profile Attend calls of existing customers and resolve their complaints or queries Make sure 100% correct and complete information is shared In case they are looking for any financial services then do needful Perks and benefits Medical Allowance + Performance based Incentives
Posted 2 months ago
0 - 2 years
0 - 2 Lacs
Ahmedabad
Work from Office
Roles and Responsibilities Female are most welcome for this domain. Handle inbound calls from customers to resolve their queries and concerns related to banking products and services. Make outbound calls to potential clients to promote bank's financial products such as credit cards, insurance policies, etc. Identify new business opportunities through telemarketing efforts and cross-sell existing products or services where necessary. Meet daily/weekly targets set by the management for sales performance metrics like conversion rates, average order value (AOV), etc. Maintain accurate records of all interactions with customers using CRM software.
Posted 2 months ago
7 - 12 years
8 - 14 Lacs
Kolkata
Work from Office
Note before you apply: Candidates with relevant Experience in team handling BFSI Market is must ., preferably form Virtual sales, telesales management - portfolio management Excellent communication in English only can apply Should have good years of experience in sales team leading If you meeting the eligible criteria please share your cv to Ganesa HR Whatsapp 8056659888 (Mention Unit Manager) All the Best ! Unit Manager - Priority About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Job holder needs to manage an outbound team across various Banking products. Outbound Team will be in partner payroll. Job holder expected to manage around 15+ member team Key Responsibilities Drive Sales, Productivity,Cross Sell, Cost to Income, profitability and growth of channel. 1.Train and Manage team of 15+ strong telecallers who will be engaged in selling of products to existing customers of the bank. Unit Manager will be Managing the team of VRM Priority. 2. Develop and implement effective sales strategy to achieve business objectives. 3. Guide, coach and motivate teams across locations for improved performance. 4. Drive productivity of the team. 5. Analyze business numbers to identify opportunities and GAPS for corrective actions. 6.Ensure delivery of the sales targets assigned for the respective line of business. 7. Improve existing processes to enhance productivity and overall performance of the team. Qualifications Optimal qualification for success on the job is: Post Graduate with more than 6 years of relevant experience. Role Proficiencies For successful execution of the job, a candidate should possess the following: Sound knowledge of retail banking products and process. Knowledge of digital banking channels like, Internet Banking, Mobile App. Leadership skills, Inter personal skills, Analytical skills. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.
Posted 2 months ago
2 - 7 years
2 - 5 Lacs
Kolkata
Work from Office
Virtual Relationship Manager Contact : Ganesa Subramanian Number / Whatsapp : 8056659888 Whatsapp your cv -mention VRM Priority Kolkata., All the Best ! About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service.Outbound Contact Centre envisages to provide a differential customer experience. About the Role Virtual relationship managers are responsible for Cross Selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. Digital RM is situated in the Outbound Contact Centre and are responsible for selling Loan products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction. Key Responsibilities., The following to be carried through remote digital media viz. phone call, email:Work within the RM Hub to cater the service needs of NRI Customers.The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her.The Digital RMs to provide premium customer service delivery to his/her mapped NRIportfolio.The Digital RMs to work on CASA deepening and NTB lead generation.Digital RMs to also assist in providing NDIAS services.Client Outreach - Manage the NRI portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs.Revenue Targets - Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products.Technical Skills- Effectively utilizes all applications, tools, and databases used to process transparent end to- end client support. Proficient with systems related to Banking transactions and services.Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.Customer Service and Sales - Up selling, cross- selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer s Banking Requirements. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 2- 5 yearsrelevant role/ BFSI sector. Role Proficiencies: For successful execution of the job, a candidate should possess the following: Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales. Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way. Role & responsibilities Preferred candidate profile Perks and benefits
Posted 2 months ago
7 - 12 years
8 - 14 Lacs
Noida
Work from Office
Note before you apply: Candidates with relevant Experience in team handling BFSI Market is must ., preferably form Virtual sales, telesales management - portfolio management Excellent communication in English only can apply Should have good years of experience in sales team leading If you meeting the eligible criteria please share your cv to Ganesa HR Whatsapp 8056659888 (Mention Unit Manager) All the Best ! Unit Manager - Priority About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Job holder needs to manage an outbound team across various Banking products. Outbound Team will be in partner payroll. Job holder expected to manage around 15+ member team Key Responsibilities Drive Sales, Productivity,Cross Sell, Cost to Income, profitability and growth of channel. 1.Train and Manage team of 15+ strong telecallers who will be engaged in selling of products to existing customers of the bank. Unit Manager will be Managing the team of VRM Priority. 2. Develop and implement effective sales strategy to achieve business objectives. 3. Guide, coach and motivate teams across locations for improved performance. 4. Drive productivity of the team. 5. Analyze business numbers to identify opportunities and GAPS for corrective actions. 6.Ensure delivery of the sales targets assigned for the respective line of business. 7. Improve existing processes to enhance productivity and overall performance of the team. Qualifications Optimal qualification for success on the job is: Post Graduate with more than 6 years of relevant experience. Role Proficiencies For successful execution of the job, a candidate should possess the following: Sound knowledge of retail banking products and process. Knowledge of digital banking channels like, Internet Banking, Mobile App. Leadership skills, Inter personal skills, Analytical skills. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.
Posted 2 months ago
7 - 12 years
5 - 15 Lacs
Noida
Work from Office
Virtual Relationship Manager: Burgundy Contact Name : Ganesa Subramanian Number / Whatsapp : 8056659888 About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Virtual relationship managers are responsible for Cross Selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. Digital RM is situated in the Outbound Contact Centre and are responsible for selling Loan products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction. Key Responsibilities The following to be carried through remote digital media viz. phone call, email: Work within the RM Hub to cater the service needs of Burgundy Customers. The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her.The Digital RMs to provide premium customer service delivery to his/her mapped Burgundyportfolio. The Digital RMs to work on CASA deepening and NTB lead generation.Digital RMs to also assist in providing NDIAS services. Client Outreach - Manage the Burgundy portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs. Revenue Targets - Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products. Technical Skills- Effectively utilizes all applications, tools, and databases used to process transparent end to- end client support. Proficient with systems related to Banking transactions and services. Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Customer Service and Sales - Up selling, cross- selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer s Banking Requirements. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 5 +yearsrelevant role/ BFSI sector. Role Proficiencies: For successful execution of the job, a candidate should possess the following: Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales. Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way. Role & responsibilities Preferred candidate profile Perks and benefits
Posted 2 months ago
2 - 7 years
4 - 9 Lacs
Navi Mumbai, Thane, Mumbai (All Areas)
Work from Office
Hiring for VRM (Bank Payroll) Work From Office QUAL - Graduate with 2.5 year of exp Age - 31 Location : Thane Salary : Upto 10 LPA (hike on last drawn salary, with relevant experience) Fix Day shift (4 Sunday fixed off) 2 sat in a month) 7977499782
Posted 2 months ago
3 - 7 years
5 - 10 Lacs
Hyderabad
Work from Office
Hiring for Virtual Relationship Manager(Bank Payroll) Qualification - Graduation with experience of a year into banking sales and service Age - 32 Hyderabad Salary :Upto10 LPA (Candidates with min 5 LPA Package can apply) 9619990998 9920282021
Posted 2 months ago
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