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5.0 - 10.0 years

0 Lacs

Kochi, Kerala, India

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Summary: The suitable candidate will join EY’s Global Mobile Platform team as a Level 3 Support Administrator with responsibility across EY’s Enterprise Mobility Management platform: Microsoft Intune. In co-ordination with other IT teams and support functions, this position is responsible for Operations across a complex Intune MDM environment and managed mobile productivity apps. As a Level 3 support engineer you will assist in troubleshooting of complex incidents, issues and problems, and perform change and release support across the platforms. Day to day activities will include complex break fix through problem and incident management, deployment of applications, documentation, reporting, and some scope to implement change and fulfil service requests. Essential Functions of the Job: Administration of the Microsoft Endpoint Management. Assist in the development and maintenance of Intune policies and configurations to meet organizational compliance and security requirements. Enforce mobile device policies and procedures in the MDM Intune environment. Provide L3 technical support for issues related to Microsoft Intune, including device enrollment, configuration, policy management, and security. Work with Apple DEP and Android Enterprise. Provide guidance in supporting the Microsoft Intune environment, as well as the integration with third-party platforms. Be responsible for the enterprise-wide distribution of mobile applications as well as the establishment and ongoing upkeep of technical documentation. Experience with Microsoft Defender is preferred. Ability to adhere to and meet deliverables following strict service level agreements. Knowledge of mobile device hardware and software including iOS and Android platforms Troubleshoot complex problems that have escalated from L1 and L2 support teams, requiring in-depth analysis and resolution. Collaborate with Microsoft support and engineering teams for issue resolution when necessary. Perform root cause analysis on recurrent issues and provide long-term solutions to prevent future occurrences. Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products. Service Improvement & Automation of production operations. Request fulfilment, Incident, Problem, Change and Release Management Communicates with user, business and customer on progress in resolving calls, including setting accurate expectations on resolution. Analytical/Decision Making Responsibilities: Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple issue or projects simultaneously. Knowledge and Skills Requirements: Advanced Troubleshooting of MDM Agent Installation and Configuration Issues Having Hands on Experience in Installation and configuration of at least one MDM product (Intune AirWatch, MobileIron, Maas360, XenMobile) Advanced Troubleshooting for Platform specific issues in Enrollment Agent and Active Sync configuration for iOS, Android Devices and Tablets Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructures and take appropriate actions. Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android,) Device Management and Application Management Policies. Should have experience in all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, Azure AD, APNS Generation and Configuration, CA configuration in MDM Admin console and basic PowerShell script. Should have experience in Mobile Application Management configuration and troubleshooting which include Public/In-house Apps Publishing and Distribution, Volume Purchase Program, Appstore configuration and troubleshooting Supervision Responsibilities: No direct supervision responsibilities for this role Other Requirements: Provide support in a follow the sun support model. Candidate will be required to operate in a follow the sun support model. This will require some flexibility around the working day Candidate may be required to perform complex changes during weekend change windows. Typically organized in advance and rotated throughout the team Some limited international travel may be required Job Requirements: Education: A degree in Computer Science or technology related discipline, or equivalent work experience required Experience: Minimum of 5-10 years of IT experience IT technical support or an equivalent function Certification / Skills Microsoft Intune Certification preferred. ITIL Foundation EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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5.0 - 10.0 years

0 Lacs

Trivandrum, Kerala, India

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Summary: The suitable candidate will join EY’s Global Mobile Platform team as a Level 3 Support Administrator with responsibility across EY’s Enterprise Mobility Management platform: Microsoft Intune. In co-ordination with other IT teams and support functions, this position is responsible for Operations across a complex Intune MDM environment and managed mobile productivity apps. As a Level 3 support engineer you will assist in troubleshooting of complex incidents, issues and problems, and perform change and release support across the platforms. Day to day activities will include complex break fix through problem and incident management, deployment of applications, documentation, reporting, and some scope to implement change and fulfil service requests. Essential Functions of the Job: Administration of the Microsoft Endpoint Management. Assist in the development and maintenance of Intune policies and configurations to meet organizational compliance and security requirements. Enforce mobile device policies and procedures in the MDM Intune environment. Provide L3 technical support for issues related to Microsoft Intune, including device enrollment, configuration, policy management, and security. Work with Apple DEP and Android Enterprise. Provide guidance in supporting the Microsoft Intune environment, as well as the integration with third-party platforms. Be responsible for the enterprise-wide distribution of mobile applications as well as the establishment and ongoing upkeep of technical documentation. Experience with Microsoft Defender is preferred. Ability to adhere to and meet deliverables following strict service level agreements. Knowledge of mobile device hardware and software including iOS and Android platforms Troubleshoot complex problems that have escalated from L1 and L2 support teams, requiring in-depth analysis and resolution. Collaborate with Microsoft support and engineering teams for issue resolution when necessary. Perform root cause analysis on recurrent issues and provide long-term solutions to prevent future occurrences. Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products. Service Improvement & Automation of production operations. Request fulfilment, Incident, Problem, Change and Release Management Communicates with user, business and customer on progress in resolving calls, including setting accurate expectations on resolution. Analytical/Decision Making Responsibilities: Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple issue or projects simultaneously. Knowledge and Skills Requirements: Advanced Troubleshooting of MDM Agent Installation and Configuration Issues Having Hands on Experience in Installation and configuration of at least one MDM product (Intune AirWatch, MobileIron, Maas360, XenMobile) Advanced Troubleshooting for Platform specific issues in Enrollment Agent and Active Sync configuration for iOS, Android Devices and Tablets Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructures and take appropriate actions. Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android,) Device Management and Application Management Policies. Should have experience in all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, Azure AD, APNS Generation and Configuration, CA configuration in MDM Admin console and basic PowerShell script. Should have experience in Mobile Application Management configuration and troubleshooting which include Public/In-house Apps Publishing and Distribution, Volume Purchase Program, Appstore configuration and troubleshooting Supervision Responsibilities: No direct supervision responsibilities for this role Other Requirements: Provide support in a follow the sun support model. Candidate will be required to operate in a follow the sun support model. This will require some flexibility around the working day Candidate may be required to perform complex changes during weekend change windows. Typically organized in advance and rotated throughout the team Some limited international travel may be required Job Requirements: Education: A degree in Computer Science or technology related discipline, or equivalent work experience required Experience: Minimum of 5-10 years of IT experience IT technical support or an equivalent function Certification / Skills Microsoft Intune Certification preferred. ITIL Foundation EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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7.0 - 8.0 years

0 Lacs

Mumbai, Maharashtra, India

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Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience Your Role And Responsibilities Your Role and Responsibilities : As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support including skills like Routers/Switches/ Load balancer. Responsibilities Your role would also involve deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.Responsibilities: Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/Checkpoint/Fortinet/Azure firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Mentor Tier 1 staff on event handling & response Manage day to day firewall operations, implementing firewall rule requests, configuration changes. Continually improve upon skills and ability to learn new technologies Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Contribute to L2/L3 SOPs/Runbook/KEDB in keeping process & documentation up to date. Contribute to request/incident/change management improvement process Ready to learn new technologies through internal trainings Prove communication skills Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Ready to work on 24/7 shifts to support client requirement. Preferred Education Master's Degree Required Technical And Professional Expertise Min 7-8 years of industry experience as a Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF Hands-on Experience handling at least 3 Firewall products (PaloAlto, FortiGate, Checkpoint, Cisco, Juniper, Sonicwall etc.) and Hands on experience with Proxy solutions(Forcepoint, Zscaler etc), IDS/IPS, WAF Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/ firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Experience on firewall rules and data flow traffic in firewalls. Experience in performing /documenting RCA for major security incidents related to network security products Must have experience interacting with OEMs to fix product/technology related issue Experience on clustering and high availability. Experience in configuration and implementation of VPN across various vendor perimeter devices. Experience in routing technologies. Skilled in analysing and monitoring network security solutions. Should possess core understanding of web filtering gateways like BlueCoat, Zscaler or PaloAlto. Preferred Technical And Professional Experience You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Show more Show less

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5.0 years

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Mumbai, Maharashtra, India

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Job Title: Security L3 Engineer /Network Security engineer Location: Mumbai Airoli Overview: We are seeking a highly skilled and experienced Security L3 Engineer to join our team. This individual will be responsible for managing, troubleshooting, and optimizing security infrastructure across various technologies, ensuring the security of our network and data. The ideal candidate will have extensive hands-on experience with firewalls, IDS/IPS, proxies, WAF, and email gateways, specifically with Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport. Key Responsibilities: Firewall Management: Configure, manage, and troubleshoot Palo Alto, Juniper SRX, and Fortigate firewalls to ensure optimal security configurations, rule sets, and access control policies. Perform regular firewall audits, identify security vulnerabilities, and provide recommendations for improvements. IDS/IPS Management: Monitor and manage McAfee IDS/IPS systems for intrusion detection and prevention. Analyze and respond to security alerts, ensuring timely incident response and escalation where necessary. Proxy Management: Configure and maintain McAfee and Zscaler proxy solutions to monitor and secure internet traffic. Troubleshoot proxy-related issues and ensure that web traffic is being securely filtered according to company policies. WAF Management: Administer and optimize Akamai Web Application Firewall (WAF) to protect web applications from threats and vulnerabilities. Conduct performance tuning and ensure continuous protection for applications against evolving threats. Email Gateway Security: Manage and maintain Cisco Ironport email gateway for email security, including spam filtering, malware detection, and preventing phishing attacks. Monitor email traffic, troubleshoot security issues, and ensure compliance with email security best practices. Security Incident Management: Respond to and investigate security incidents, conducting root cause analysis and ensuring effective remediation steps are taken. Work closely with internal teams and external vendors to mitigate any security threats. Security Policy and Procedure Development: Assist in the development and enforcement of security policies, procedures, and best practices across the organization. Ensure that security policies and procedures are updated in accordance with industry standards and regulations. Collaboration and Reporting: Collaborate with cross-functional teams to ensure seamless security operations and compliance. Prepare and present security reports to senior management, highlighting critical issues and recommending solutions. Mentoring and Support: Provide guidance and mentoring to junior team members, sharing best practices and knowledge in security management. Act as an escalation point for complex security issues and provide advanced troubleshooting support. Qualifications and Skills: Experience: At least 5 years of hands-on experience working with security technologies, specifically Palo Alto Firewalls, Juniper SRX, Fortigate, McAfee IDS/IPS, McAfee/Zscaler Proxy, Akamai WAF, and Cisco Ironport. Experience in managing complex network security infrastructure and ensuring its proper functioning. Certifications: Palo Alto Networks Certified Network Security Engineer (PCNSE) (preferred). Certified Information Systems Security Professional (CISSP) or equivalent (preferred). Any relevant certifications for McAfee, Zscaler, Akamai, Juniper, Fortigate, and Cisco Ironport (highly desirable). Technical Skills: In-depth knowledge of network security protocols and technologies. Strong understanding of firewall configurations, IDS/IPS systems, email security, web application firewalls, and proxy solutions. Expertise in incident management, vulnerability analysis, and security monitoring tools. Strong troubleshooting and analytical skills. Soft Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical teams. Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines. Technologies: Technologies Product Firewall Palo Alto Juniper SRX Fortigate VPN CISCO FIREPOWER / ASA DDoS Arbor DNS Security Cisco Umbrella NAC Cisco ISE Firewall Analyzer AlgoSec IDS/IPS McAfee Proxy McAfee / Zscaler Adv. Threat Protection FireEye WAF Akamai Email Gateway Cisco Ironport Certifications required – PCNSA/PCNSE JNCIA/JNCIP Security ZIA-A/ZIA-P -Zscaler Internet Access Show more Show less

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5.0 years

0 Lacs

Ulhasnagar, Maharashtra, India

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Job Title: IT Technician - Operations Center Location: Mumbai Region (Ambernath), India Job Type: Full-Time Reporting: Manager Operations Center About Polypeptide Group: PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange. Position Overview: We are seeking a dedicated and technically proficient IT Technician to join our Operation Center team. In this role, you will serve as the first point of contact for IT-related incidents and service requests, providing immediate resolution or appropriate escalation based on established protocols. This position supports operations across India (Ambernath), Europe, and the US (PST), requiring flexibility to work in rotational shifts, including outside standard business hours. You will operate under the guidance of the Operation Center Manager and collaborate with global service and system owners to ensure seamless IT support and service delivery. You will be expected to adhere to Global IS/IT processes and procedures, contribute to the implementation of global IT standards, and assist in maintaining accurate and compliant system documentation. Key Responsibilities Serve as the first-line support technician for IT incidents and service requests via phone and ticketing systems. Troubleshoot and resolve issues promptly or escalate them to the appropriate internal teams based on priority and category. Provide support across multiple time zones through a structured shift schedule. Follow ITIL-aligned processes, particularly in incident and service request management. Collaborate with global teams to implement and uphold IT standards and best practices. Maintain and update technical documentation to ensure accuracy and compliance. Required Qualifications And Competencies Education & Experience: Bachelor’s degree in computer science or a related field. 3–5 years of experience in a global organization as a remote first-line IT support technician. Technical Skills: Proficiency in Microsoft technologies: Office 365 Suite Azure / Entra Active Directory Solid understanding of basic networking concepts: TCP/IP, DHCP, DNS, VPN, VLAN, Firewalls, Wi-Fi Experience with remote support tools (e.g., TeamViewer). Familiarity with the ITIL framework, especially Incident and Service Request Management. Soft Skills: Strong verbal and written communication skills in English. Analytical mindset with a proactive approach to problem-solving. Ability to work independently while contributing effectively to a team. Customer-oriented with a commitment to delivering high-quality support. Preferred Qualifications Experience with ITSM platforms such as ManageEngine ServiceDesk Plus, Jira, or ServiceNow. Prior experience in life sciences or pharmaceutical industry, particularly in GMP-regulated environments. Proficiency in French is an asset. Previous experience working in shift-based roles outside standard office hours. Why Join Us at Polypeptide Group: Polypeptide Group offers an exciting opportunity to work at the forefront of peptide-based therapeutics, a rapidly growing and innovative segment of the pharmaceutical industry. As a key member of our team, you will have the opportunity to contribute to a company that is dedicated to the success of its clients and the advancement of peptide science. Join us and be part of a global organization that is shaping the future of life-saving therapies. Show more Show less

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5.0 - 8.0 years

15 - 25 Lacs

Bengaluru

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Job Summary Devops Engineer with Infra background Responsibilities 5- 10 years of professional experience designing and supporting cloud IaaS Models and architecture 5+ years Experience with automating and provisioning infrastructure and/or applications in AWS using Terraform for automation and Configuration management using Ansible or similar tools. 5+ years experience with DevOps practices and supporting CI/CD workloads or related automation (e.g. Terraform Ansible Gitlab Jenkins etc.) Hands-on experience in Programming and Scripting such as Python Ruby Shell Scripts. Experience designing and implementing new & reliable features into existing software Understanding of network fundamentals (TCP/IP DNS HTTP TLS/SSL IP networking VPNs load balancing and firewall etc) Understanding of application load-balancing strategies (DNS Proxy etc) and API Gateways Experience with Git and version control platforms (Github GitLab Bitbucket etc) Experience with monitoring and log aggregating frameworks such as Splunk App Dynamics extended monitoring using native AWS toolset. Strong presentation verbal communication and written communications skills. Ability to participate and collaborate with multiple teams preferably from a professional services organization or similar. The Work Itself Work with Application and Infrastructure teams to optimize the current AWS cloud platform Ensure availability reliability and performance of AWS IaaS Platform using Terraform and Ansible Provide coordination of any project tasks toll gates and milestones Assist the SAP Operations team to triage and troubleshooting of production and non-production issues around AWS Pipeline deployment Terraform and Ansible Identify and contribute to opportunities that bring efficiency consistency and reliability via automation activities May be required to work varied schedules including on-call responsibilities Certifications Required AWS Certification (Preferred)

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1.0 years

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Gurgaon, Haryana, India

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Overview Job Title: NOC Technician Job Summary The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime. Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills & Qualifications: CCNA certification is required. 1-3 years of experience in network/system monitoring or IT support. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks. Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications Experience with Solarwinds is preferred CompTIA Network+, or other network-related certifications ITIL experience, knowledge or certification. Experience with other network-related platforms is a plus, particularly Cisco, Palo Alto and Fortinet. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less

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10.0 years

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India

Remote

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Position Location: Mumbai What You'll Do As a Senior Solutions Engineer The Pre-Sales Solution Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. As a Senior Solutions Engineer, you are a customer facing hands-on technologist with credibility built on domain expertise across the region. You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations. Your role will be to convince these decision makers of the long term value of thinking of Cloudflare as a strategic technology partner. You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long term solution architecture with Cloudflare as a centrepiece. An equally important component of this role is the expectation that you scale your expertise and knowledge across the wider Pre Sales Solution Engineering organization. Specifically, we are looking for you to: Build and maintain the long term technical relationship of key accounts, ensuring the successful design, proof and adoption of Cloudflare as a part of the customers critical infrastructure. Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers landscape. Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs. Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts & demo proof of concept labs. Represent and Evangelise Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise. Apply in-depth vertical knowledge or domain expertise. Advise on best practices. Examples Of Desirable Skills, Knowledge And Experience 10+ years of relevant experience Experience interacting with senior level/executives to communicate a message of network and security transformation Fundamental understanding of customer network and application architectures. Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP. Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS IdP/authentication, SAML, OTP SaaS application integration and tenant controls VPN and remote access challenges SIEM and log analytics platforms Client OS fundamentals and software distribution Ability to jump in with hands-on configuration when needed Other desirable skills areas include: Routing, subnetting, split tunnels. SD-WAN, local internet breakout End user and application security risks - DDoS, malware, phishing, viruses Knowledge of competitive market around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, CASB solutions , DDOS mitigations solutions, SD-WAN solutions, Secure Gateway solutions Ideally knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. Show more Show less

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8.0 - 15.0 years

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India

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DevSecOps Engineer Experience – 8 to 15 Years Notice period –0-15 Days Role: DevSecOps Engineer Skill Set (Must Have) Deploy & maintain EC2, RDS, S3, Lambda, and VPC. Implement Auto Scaling & Load Balancing for high availability. Optimize AWS resources for cost, performance, and security. Configure IAM roles, policies, MFA, and least privilege access. Manage AWS Secrets Manager & KMS for secure key management. Configure VPC, Security Groups, NACLs, VPN, Direct Connect. Monitor & respond to security threats (GuardDuty, CloudTrail, Security Hub, cloud watch, aws inpsector) Set up AWS Backup, Disaster Recovery, and Logging for business continuity. Kubernetes Devops CI/CD Linux/Windows OS Admin Security compliance as per Fintech industries Secure cloud environments (AWS), GuardDuty, Security Hub, Amazon Inspector Domain controller migration, upgrades and troubleshooting issues related to services hosted on domain controllers like replication, DNS etc Show more Show less

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2.0 - 5.0 years

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India

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Job Description: Good skills in Adobe InDesign, Illustrator, Photoshop, Ms-Word and PowerPoint. Experience in Localization industry/projects is a must. (This means candidates should have worked on different languages in InDesign, MS Word, OCR Tasks, and performing QA). Working knowledge of Acrobat Professional, InDesign, Photoshop, Illustrator is preferred. Ability to meet fast turnaround deadlines. Good in Written and Verbal Communication. Having good IQ level and can take self-decisions during critical situations. Comfortable to work in night shift. Candidates Experience: Candidates should understand Windows/MAC environment, knowledge of email, MS - Office and the Internet. Good understanding of financial project and formatting knowledge of financial tables. Experience of using Citrix, VPN, and any other application knowledge. Working experience in Localization DTP, Formatting text, OCR Tasks, and quality checks. Shift Timings- 8:30 PM IST - 5:30 AM IST Required Experience: 2-5 Years Salary Range: 4LPA-6LPA Show more Show less

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4.0 - 8.0 years

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Hyderabad, Telangana, India

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TCS is Hiring for Routing & Switching & Security (Network Security) Location- Hyderabad/Banglore Experience- 4 to 8 Years Job Description- Role Network Security Engineer Required Technical Skill Set Strong Knowledge on Network Security, Firewall, Routing, Switching. Regression testing in Firewall Products. (Strong Knowledge) Strong Knowledge Skills sets on Zones, Policies, NAT, IDP/IPS, VPN, Proxy, SSL, Application Protocols, Network Security protocols, Load Balancing, High availability mode. Experience with the design, configuration, implementation and troubleshooting of Juniper Firewall, Cisco ASA/FTD, Palo alto VM series, firepower IDS/IPS, Zscaler proxy, Citrix Netscaler and WAF. Responsible for the planning, design, implementation, organization, and operation of Firewalls based perimeter security network and network security devices. Regression testing of building up setup, qualifying regression scripts and raising bug. Understand Business Requirements, participate in Requirements Analysis, support complete network and security solutions based on operational needs Deploy, update, manage, maintain, and monitor Client’s B2B infrastructure (SSL and IPsec VPNs) including firewalls (and their rule sets). Implement and maintain filtering policies and rules for web proxies and report on proxy utilization. Deliver 24/7/365 intelligent (eyes on screen) monitoring and human analysis of firewalls. Ability to work on multiple concurrent tasks with conflicting priorities. If Interested kindly share your cv to aarti.tadkase@tcs.com Regards, Aarti Show more Show less

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5.0 years

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Hyderabad, Telangana, India

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We have an Urgent Hiring for - Lead Network & IT Infrastructure Experience: 5+years to 9 years Mandate Skills: Strong knowledge Device and network configuration, routers ,firewall, switches ,VPN Location: Hyderabad ( WFH ) Notice Period: Immediate joiner/ 15 Days Min.1 year of experience as a Team Lead ( on paper ) Job Summary As an IT Network & IT Infrastructure, you will play a crucial role in managing and optimizing our organization's IT infrastructure for Coimbatore. You will be responsible for overseeing the implementation, maintenance, and enhancement of the Coimbatore network systems. This position involves working closely with internal teams, providing support, and coordinating with vendors to ensure seamless operations. **Client having one branch in Coimbatore, So you have to work from Hyderabad Office & oversee the other branches. Essential Functions and Tasks: Design, implement, and maintain the network, server & Desktop infrastructure to ensure high availability, performance, and security. Monitor and analyze system performance, troubleshoot issues, and implement solutions to optimize efficiency. Internal Support: Collaborate with internal teams to understand their IT requirements and provide necessary support. Offer technical expertise and guidance to resolve issues for end-users. Vendor Coordination: Act as the primary point of contact for vendors providing related products and services. Coordinate with vendors to ensure timely delivery, implementation, and support of network solutions. Security and Compliance. Implement and enforce security measures to safeguard the organization's network & systems against potential threats and vulnerabilities. Ensure compliance with relevant industry standards and regulations. Project Management: Lead and participate in IT projects related to infrastructure upgrades, expansions, and new implementations. Documentation: Maintain accurate and up-to-date documentation of configurations, procedures, and troubleshooting guides. Create and update network diagrams to aid in understanding the network topology. Education and Experience Requirements: Minimum 5+ years of experience Will be sole responsible for Coimbatore offices About Our Client: Our client is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services. Having grown consistently every year they have now grown to over 5000 employees headquartered in Dallas, US. Kindly share your updated resume ankita.jaiswal@firstwave-tech.com Show more Show less

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Hyderabad, Telangana, India

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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

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5.0 - 8.0 years

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Mumbai, Maharashtra, India

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Experience: 5 - 8 years Job Location: Mumbai Job Overview: Network engineer can thrive in a challenging and rewarding environment. This person will help design, implement, troubleshoot, analyze, Cisco ACI . Primary Responsibilities: Need to have knowledge about Designs, installs and configures network and security infrastructure, including the core network switches, routers, firewalls, intrusion detection/prevention systems (IPS), proxy servers, VPN concentrators, spam firewalls, configuration management and network performance management. Should monitor network traffic to identify problems and make capacity planning recommendations Should maintain and update the network and security infrastructure, tests and implements vendor security patches, implement workarounds for unpatched security vulnerabilities Should know how to Install, maintain, configure and troubleshoot the telecommunication infrastructure Troubleshoots problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and Performs other duties of a similar nature or level. Preferred Knowledge: WAN and LAN, QoS,F5,DNAC, SDwan, Cisco ISE, Zscaler Excellent client management/resolution, problem solving, debugging/troubleshooting skills Excellent oral, written & presentation communications skills CCDA / CCNP / CCIE – or Higher Cisco Certification or any other CISCO certification would be an advantage Required Expertise on following Technology Routing Switching Wireless Show more Show less

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5.0 years

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Pune, Maharashtra, India

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About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role We are seeking a Level 2 Network Engineer with expertise in Cisco Network Analytics, BAU Operations, and Device Management. The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing Cisco network infrastructure, ensuring high availability, performance, and compliance with operational standards. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. Key Responsibilities Network Monitoring & Incident Management: Monitor Cisco network infrastructure using tools such as Cisco DNA Center, Cisco Prime, ThousandEyes, NetFlow, or SolarWinds. Analyze network performance metrics, detect anomalies, and proactively address potential issues. Respond to and resolve network incidents, escalating complex issues to L3 teams when necessary. Perform Root Cause Analysis (RCA) for recurring network issues and implement corrective actions. BAU Operations & Device Management Perform routine health checks, firmware updates, and configuration backups of network devices. Manage Cisco routers, switches, and wireless controllers, ensuring optimal configuration and uptime. Support device provisioning, decommissioning, and lifecycle management. Maintain inventory records for network devices and ensure compliance with security policies. Network Troubleshooting & Optimization Diagnose and resolve network latency, packet loss, and connectivity issues. Troubleshoot routing protocols (BGP, OSPF, EIGRP) and switching issues (VLANs, STP, HSRP, VRRP). Work on QoS, ACLs, NAT, DHCP, and network segmentation to improve performance. Assist in capacity planning and network performance tuning. Change Management & Documentation Implement network changes as per approved Change Management Process (ITIL framework). Document network configurations, changes, and troubleshooting procedures. Create and maintain standard operating procedures (SOPs) for network operations. Security & Compliance Ensure compliance with network security best practices, including access controls and segmentation. Work with security teams to monitor for vulnerabilities and apply necessary patches. Assist in firewall policy reviews and VPN configurations, if required. Basic Qualifications 2–5 years of experience in Cisco networking and BAU operations. Hands-on experience with Cisco DNA Center, Cisco Prime Infrastructure, or Cisco ThousandEyes. Strong knowledge of routing & switching protocols (BGP, OSPF, EIGRP, VLANs, STP, HSRP, VRRP). Familiarity with network monitoring tools and log analysis for troubleshooting. Basic knowledge of firewall integrations, VPNs, and network security policies. Preferred Qualifications ITIL Foundation Desired certification from either of the following CCNP Enterprise or CCNP Security (preferred). Has a hands-on experience working multiple clients and deployments for the BAU operations and support‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

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5.0 years

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Pune, Maharashtra, India

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About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents. Support the implementation, maintenance, and fine-tuning of Zscaler security policies. Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams. Device Management & Zero Trust Security Manage and troubleshoot Zscaler Client Connector (ZCC) agent deployment, updates, and health status. Assist in configuring ZIA and ZPA policies, firewall rules, and URL filtering to ensure secure and compliant access. Ensure seamless connectivity between users, applications, and cloud services in a Zero Trust model. Support VPN-less secure access to corporate applications using Zero Trust principles. Incident & Problem Management Investigate and resolve Zscaler agent, policy enforcement, and authentication issues. Work on Root Cause Analysis (RCA) for recurring connectivity and performance issues. Escalate unresolved issues to L3 engineers and collaborate with vendor support teams. Security & Compliance Ensure compliance with Zero Trust security policies, best practices, and enterprise security standards. Assist in policy reviews and security audits for Zscaler environments. Support the integration of Zscaler logs with SIEM solutions for advanced threat monitoring. Documentation & Reporting Maintain operational documentation, including troubleshooting steps, SOPs, and policy configurations. Generate reports on Zscaler performance, incident resolution trends, and policy enforcement statistic Basic Qualifications Bachelor’s degree in computer science, IT, or Cybersecurity. Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA) or Zscaler Certified Cloud Administrator (ZCCA) (preferred). ITIL Foundation Certification (preferred). 2–5 years of experience in Zscaler, Zero Trust Networking, and cloud security operations. Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Understanding of Zero Trust security models and principles. Familiarity with proxy configurations, SSL inspection, and firewall policy management. Basic scripting knowledge (PowerShell, Python, Bash) for automation (preferred). Preferred Qualifications ITIL Foundation. Excellent communication and teamwork abilities Has an experience of working with multiple clients and deployment‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

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5.0 years

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Mumbai Metropolitan Region

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About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role We are seeking candidates having experience in Network security. Infrastructure security Engineer is responsible for safeguarding the Banking Client's network infrastructure by implementing and managing robust security measures. The Engineer will work on-site at Client's Datacenter with coverage of 16X6 Support. Key Responsibilities Escalation support for L1 team, plus regular management, and administration tasks. Responsibility for diagnosis and problem management. Provide inputs to Level 3 team for consulting, IT Infrastructure planning and change management. Configure, Manage and Modify the IT Infrastructure Incident Management and suggesting changes as and when required Addressing network issues on Routing, Switching and Configurations. IP Address Management –Configure, Manage and Modify Managing configuration changes based on user request Incident Management and suggesting changes as and when required Basic Qualifications BE/B. Tech (CSE, ECE/IT) or MCA /MSc (CS) with Science background. Minimum 5 years of experience in managing network operations services with a minimum CCNP or equivalent certifications Network security, VPN, SWG will be preferred. Preferred Qualifications CCNP- Security Certification ITILv4 Certification‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

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0 years

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Mumbai Metropolitan Region

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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assists in analyzing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides onsite technical support to clients and provide field engineering services to clients Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Additional skills proficiency such as: Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Required Experience: Seasoned years of work experience Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

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5.0 - 8.0 years

12 - 18 Lacs

Pune

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GCP/Azure Cloud Engineer to design, implement & optimize secure, deployment, automation & maintenance of cloud applications & services. Strong scripting skills in Python, Bash or PowerShell Required Candidate profile GCP/Azure - EC2, S3, RDS, Lambda,VPC, IAM Skills in Python, Bash or PowerShell CI/CD tools (eg: Gitlab CI/CD, Jenkins) (IaC) tools such as Terraform,GCP/Azure CloudFormation & GCP/CDK,

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0 years

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Mumbai, Maharashtra, India

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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 3 or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

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5.0 years

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Pune, Maharashtra, India

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Solid knowledge & Experience in 5 years of design and implementation experience in AWS cloud computing Good Experience in Amazon Kubernetes Services Good Experience in AWS Network Firewalls and WAF and AWS Security hub and AWS Shield Good Experience in AWS Cognito services Experience in infrastructure automation through DevSecOps in Cloud environments and familiarity with CI/CD tools such as AWS Code Commit, AWS CI/CD pipelines and Gitlab, Jfrog, Jenkins etc.. Architecting, building, and maintaining cost-efficient, scalable AWS cloud environments for the customer Takenaka. Define Account Structure, Network Structure, Connectivity design, Logging-Monitoring solution design etc. at enterprise level. Good understanding of AWS Identity and Access Management (IAM) and AWS Single Sign-On Understanding of EC2, ECS,EKS, AWS Fargate, EFS, Lambda Functions etc. Knowledge of SNS Topics, SQS, SES, CloudWatch, CloudWatch Events and event bridge. Understanding of AWS networking concepts (for example, Amazon VPC, AWS Direct Connect, AWS VPN, transitive routing, AWS container services) AWS networking concepts (for example, Amazon VPC, AWS Direct Connect, AWS VPN, transitive routing, AWS container services) Hybrid DNS concepts (for example, Amazon Route 53 Resolver, on-premises DNS integration) AWS backup and restoration for EC2, EBS, RDS etc. and Configuring disaster recovery solutions. AWS cost and usage monitoring tools (for example, Cost Explorer, Trusted Advisor, AWS Pricing Calculator) AWS networking services and DNS (for example, Direct Connect, AWS Site-to-Site VPN, Route 53) Strong understanding of Operating systems (RH Linux and Windows) and troubleshooting methodologies. Responsible for Patching Linux/Windows servers on AWS. Architecting and Provisioning Windows and Linux environments in AWS. Good understanding of Active Directory and its concepts. Basic understanding of MS SQL and MYSQL administration. Design Scalable Foundation across multiple AWS Accounts for Deploying Datalake, IOT, Analytics based solutions. Design & Review Network, Security Architectures defined by different application Teams. Define & periodically enhance the AWS Security Guideline for the Customer. Identify Potential Areas of improvement & design the solutions according to the Customer. Prepare Discussion material for Meetings with Customer in an easily explainable way. Participate in Design review meetings with Enterprise Architects & AWS WAR review as and when required. Work with the Team to resolve any Technical Challenges related to AWS Infrastructure Implementation. Perform internal quality review checks to ensure AWS best practices and security guidelines have been met. Prepare & Review SOP documents for task handover to OPS team post deployment. Prepare various guidelines (platform usage, naming convention, security etc.) and prepare reusable materials for the team. Communicating with internal teams, internal/external stakeholders and help building applications to meet project needs. Participate in various Technical KT session for the Team as and when needed Show more Show less

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1.0 - 5.0 years

3 - 4 Lacs

Chennai

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Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 236

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1.0 - 3.0 years

0 Lacs

Mumbai Metropolitan Region

Remote

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Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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2.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

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This role is for one of the Weekday's clients Salary range: Rs 240000 - Rs 480000 (ie INR 2.4-4.8 LPA) Min Experience: 2 years Location: Mumbai, Andheri JobType: full-time We are seeking a motivated and detail-oriented Junior Network Engineer to join our dynamic IT team. This role is ideal for someone with 2-3 years of experience in network engineering who is eager to grow their skills and contribute to maintaining and optimizing our network infrastructure. You will be responsible for handling L1 and L2 network support tasks, troubleshooting issues, and assisting in the implementation and management of network solutions. Requirements Key Responsibilities: Provide L1 and L2 support for network infrastructure, including switches, routers, firewalls, and wireless devices. Monitor network performance and troubleshoot connectivity issues to ensure high availability and reliability. Assist in the configuration, deployment, and maintenance of network devices and systems. Perform routine network maintenance and upgrades under supervision. Identify, diagnose, and resolve network faults and performance issues promptly. Collaborate with senior network engineers to design and implement network improvements. Document network configurations, processes, and incidents accurately. Support incident management processes by logging and tracking network-related tickets and requests. Assist with network security tasks such as managing access controls, firewalls, and VPNs. Participate in network audits and compliance checks. Continuously update knowledge of network technologies, tools, and best practices. Required Skills and Qualifications: 2-3 years of experience in network engineering or related roles. Strong understanding of network fundamentals including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Hands-on experience supporting L1 and L2 network operations such as incident identification, troubleshooting, and resolution. Familiarity with network hardware such as Cisco, Juniper, or similar devices. Knowledge of firewall configurations, VPN technologies, and network security basics. Ability to interpret network diagrams and technical documentation. Basic scripting knowledge for automation (e.g., Python, Bash) is a plus. Good communication skills and ability to work effectively in a team environment. Strong problem-solving skills with a proactive attitude. Willingness to learn and adapt in a fast-paced technical environment. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) are preferred but not mandatory Show more Show less

Posted 2 weeks ago

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2.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

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This role is for one of the Weekday's clients Salary range: Rs 240000 - Rs 480000 (ie INR 2.4-4.8 LPA) Min Experience: 2 years Location: Mumbai, Andheri JobType: full-time We are seeking a motivated and detail-oriented Junior Network Engineer to join our dynamic IT team. This role is ideal for someone with 2-3 years of experience in network engineering who is eager to grow their skills and contribute to maintaining and optimizing our network infrastructure. You will be responsible for handling L1 and L2 network support tasks, troubleshooting issues, and assisting in the implementation and management of network solutions. Requirements Key Responsibilities: Provide L1 and L2 support for network infrastructure, including switches, routers, firewalls, and wireless devices. Monitor network performance and troubleshoot connectivity issues to ensure high availability and reliability. Assist in the configuration, deployment, and maintenance of network devices and systems. Perform routine network maintenance and upgrades under supervision. Identify, diagnose, and resolve network faults and performance issues promptly. Collaborate with senior network engineers to design and implement network improvements. Document network configurations, processes, and incidents accurately. Support incident management processes by logging and tracking network-related tickets and requests. Assist with network security tasks such as managing access controls, firewalls, and VPNs. Participate in network audits and compliance checks. Continuously update knowledge of network technologies, tools, and best practices. Required Skills and Qualifications: 2-3 years of experience in network engineering or related roles. Strong understanding of network fundamentals including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Hands-on experience supporting L1 and L2 network operations such as incident identification, troubleshooting, and resolution. Familiarity with network hardware such as Cisco, Juniper, or similar devices. Knowledge of firewall configurations, VPN technologies, and network security basics. Ability to interpret network diagrams and technical documentation. Basic scripting knowledge for automation (e.g., Python, Bash) is a plus. Good communication skills and ability to work effectively in a team environment. Strong problem-solving skills with a proactive attitude. Willingness to learn and adapt in a fast-paced technical environment. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) are preferred but not mandatory Show more Show less

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