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About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary Our Sophos ZTNA Team is looking for developers who possess excellent programming skills and have prior experience in network security field. We are looking for a backend developer for managing and advancing our cloud-based network security platform that handles tens of thousands of devices and customers. You will build features from the ground up using sound design principles around security and scale. Sophos ZTNA is the only zero trust network access solution that is tightly integrated with next-gen endpoint, XDR, and MDR. ZTNA eliminates vulnerable VPN clients, integrates device health, and removes the implicit trust and broad network access that VPN provides. It allows granular access to resources defined by policies based on health and identity to enhance your security posture. What you will do Be able to interact with product managers to define the feature and write clear functional specs Work with the frontend team to define the API contracts for the backend services Work on critical field escalations and drive closure Work on prototypes that are pre-cursors to features on the product roadmap What you will bring Must have 12+ years of progressive experience in enterprise architecture, with hands-on leadership across business, application, data, and technology domains 5+ years’ experience working with commercial software using either Java Springboot or Golang 2+ years’ experience working with containers & microservices (e.g., Docker, Kubernetes environments) In depth knowledge of different networking protocols (e.g. HTTP/HTTPS, TCP/IP) Excellent design skills using principles of reuse, modularity, scale, etc Excellent understanding of data structures and algorithms Good understanding of, Microservice architecture, AWS cloud infrastructure, SQL and NoSQL databases Experience working on Network Security domain is mandatory Bachelor's degree in Computer Science (or related field) #B2 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Technical Support . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Key Responsibilities Product Innovation Leadership: Drive breakthrough innovations in SME-focused switching features including zero-touch provisioning, cloud-based management integration, and AI-powered network optimization SME Feature Development: Lead development of enterprise-grade features optimized for SME deployments: simplified network segmentation, automated VLAN provisioning, intelligent traffic prioritization, and plug-and-play enterprise security Cost-Performance Optimization: Innovate cost-effective solutions that deliver enterprise functionality at SME price points while maintaining performance Customer-Driven Innovation: Lead research into SME networking pain points and develop innovative software solutions for simplified network management Platform Differentiation: Drive technical differentiation through innovative features like ML-based network anomaly detection, automated capacity planning, and predictive maintenance for SME environments Market-Focused Architecture: Design switching architectures that balance advanced enterprise features with SME deployment simplicity and cost constraints Innovation Partnerships: Collaborate with product management and field teams to identify market opportunities and drive product innovation Competitive Analysis: Lead technical competitive analysis and drive innovation to maintain market leadership in SME managed switching SME Market Product Knowledge SME Network Challenges: Deep understanding of SME networking constraints including limited IT staff, budget sensitivity, and simplified management requirements Market Positioning: Knowledge of SME switching market dynamics, competitive landscape, and differentiation opportunities Enterprise Feature Adaptation: Expertise in adapting complex enterprise features for simplified SME deployment and management TCO Optimization: Understanding of total cost of ownership considerations for SME customers including deployment, management, and maintenance costs Advanced Switching Features for SME Market Intelligent Auto-Configuration: Zero-touch VLAN setup, automated QoS policies, and self-configuring network segmentation Cloud Integration: Seamless integration with cloud management platforms and hybrid cloud networking Security Automation: Automated threat detection, network access control, and security policy enforcement optimized for SME environments Performance Intelligence: ML-driven bandwidth optimization, traffic analytics, and capacity planning for growing SME networks Simplified Network Virtualization: Easy-to-deploy network segmentation and micro-segmentation for SME security requirements Branch Office Connectivity: Advanced SD-WAN integration, site-to-site VPN automation, and centralized branch management Guest Network Management: Sophisticated guest access control with time-based policies, bandwidth limiting, and secure isolation IoT Device Management: Automated IoT device discovery, classification, and policy enforcement for SME environments Voice/Video Optimization: Advanced QoS for unified communications, video conferencing optimization, and real-time application prioritization Network Analytics: Comprehensive network visibility, user behavior analytics, and automated reporting for SME IT teams Innovation & Technical Leadership Emerging Technology Integration: Drive adoption of AI/ML, edge computing, and IoT integration in SME switching solutions Patent Development: Lead development of patentable innovations in SME networking and switching technology Industry Standards: Contribute to industry standards development with focus on SME networking requirements Technical Thought Leadership: Represent company technical innovation at industry conferences and technical forums Expert Technical Requirements Switching Architecture Mastery: Deep expertise in switching ASIC architectures optimized for SME market requirements Advanced Broadcom SDK: Expert-level knowledge of Broadcom SDK optimization for cost-effective, high-performance SME solutions Product-Level Systems: Advanced experience with complete product development from conception to market delivery Innovation Methodologies: Experience with design thinking, rapid prototyping, and customer-driven innovation processes Qualifications Bachelor's or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering 8-10 years of embedded switching software development with focus on product delivery 5+ years of experience developing SME networking products or similar market-focused solutions Proven track record of delivering innovative networking products to market with measurable business impact Experience with customer-driven innovation and market-focused product development Company Statement/Values At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together . You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

We are seeking a skilled and experienced DevOps Engineer with expertise in architecting, implementing, and managing hybrid cloud infrastructure to enable seamless deployment and scaling of high-performance applications and machine learning workloads. Proven experience in cloud services, on-premises systems, container orchestration, automation, and multi-database management. Key Responsibilities & Experience Designed, implemented, and managed scalable AWS infrastructure leveraging services such as EC2, ECS, Lambda, S3, DynamoDB, Cognito, SageMaker, Amazon ECR, SES, Route 53, VPC Peering, and Site-to-Site VPN to support secure, high-performance, and resilient cloud environments. Applied best practices in network security, including firewall configuration, IAM policy management. Architected and maintained large-scale, multi-database systems integrating PostgreSQL, MongoDB, DynamoDB, and Elasticsearch to support millions of records, low-latency search, and real-time analytics. Built and maintained CI/CD pipelines using GitHub Actions and Jenkins, enabling automated testing, Docker builds, and seamless deployments to production. Managed containerized deployments using Docker, and orchestrated services using Amazon ECS for scalable and resilient application environments. Implemented and maintained IaC frameworks using Terraform, AWS CloudFormation, and Ansible to ensure consistent, repeatable, and scalable infrastructure deployments. Developed Ansible playbooks to automate system provisioning, OS-level configurations, and application deployments across hybrid environments. Configured Amazon CloudWatch and Zabbix for proactive monitoring, health checks, and custom alerts to maintain system reliability and uptime. Administered Linux-based servers, applied system hardening techniques, and maintained OS-level and network security best practices. Managed SSL/TLS certificates, configured DNS records, and integrated email services using Amazon SES and SMTP tools. Deployed and managed infrastructure for ML workloads using AWS SageMaker, optimizing model training, hosting, and resource utilization for cost-effective performance. Preferred Qualifications 3+ years of experience in DevOps, Cloud Infrastructure Bachelors degree in Computer Science, Engineering Experience deploying and managing machine learning models Hands-on experience managing multi-node Elasticsearch clusters and designing scalable, high-performance search infrastructure. Experience designing and operating hybrid cloud architectures, integrating on-premises and cloud-based systems (ref:hirist.tech)

As a QA at Router Architects, you will play a crucial role in validating network features, ensuring system reliability, and conducting automated and manual tests. With 02 years of industry experience, you will collaborate closely with engineering and DevOps teams to enhance performance, scalability, and security of our intelligent systems and infrastructure. Your responsibilities will include designing and executing test plans, performing various types of testing (such as functional, regression, integration, and performance testing), troubleshooting and documenting bugs, and collaborating with development teams to resolve defects efficiently. You will also automate test scenarios using tools like Selenium, PyTest, or similar frameworks, analyze network behavior using tools like Wireshark and tcpdump, validate routing configurations, firewall rules, and ensure compliance with industry standards and security protocols. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field, along with 02 years of experience in QA or network testing roles. Additionally, you must possess a strong understanding of TCP/IP, DNS, DHCP, VPN, routing, and switching, familiarity with QA methodologies and tools, experience with test automation tools and scripting in languages like Python or Bash, knowledge of Linux environments, and excellent analytical and problem-solving skills. Strong written and verbal communication skills are also essential for effective collaboration within the team. While not mandatory, certifications such as CCNA, CompTIA Network+, or equivalent would be considered advantageous for this role. If you are passionate about solving complex challenges, ensuring the reliability and security of systems, and contributing to the future of intelligent infrastructure, we encourage you to apply for this position and be a part of our innovative team at Router Architects.,

You will be part of a team of experts working on the Crystal Eye Consolidated security platform and XDR technology, dedicated to developing information software solutions and web development solutions with a focus on preventing and addressing security vulnerabilities. As a member of this team, your responsibilities will include collaborating with the team to analyze and translate business requirements into scalable designs and production services, developing software solutions, determining operational feasibility, documenting solutions, developing and installing solutions, improving operations, designing algorithms and flowcharts, testing and deploying systems and applications, troubleshooting, debugging, maintaining and improving existing software, updating job knowledge, and protecting operations. To qualify for this role, you should have 5+ years of experience in designing and developing modular, scalable, and robust software in C/C++ or other programming languages, expertise in Object-Oriented Software Design and methodologies, knowledge of Linux system-level programming and operating system internals, experience in Linux multi-process and multi-threaded user space and/or kernel programming on x86, scripting skills with Bash and Python, experience with SQL Server, Mongo, and database optimizations, background in firewalls, VPNs, Proxy, IPS/IDS, and Web content filtering, knowledge of layer 2/3/4 networking protocols and concepts, experience with Agile Software Development methodologies, passion for software engineering with strong attention to detail and code quality, experience in GIT, experience with unit testing frameworks, excellent English communication skills, ability to work well in a team, proactive and independent mindset, self-driven and quick learner, energetic, enthusiastic and self-motivated. Additionally, you should have the ability to obtain and maintain a Police Clearance. This position is located in Noida, Uttar Pradesh, India.,

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Gayathir HR: 8792677417 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Indu HR: 9985586352 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 96060 30557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Responsibility are Implement and maintain VPNs, IPSec tunnels, and SSL VPNs using Palo Alto and FortiGate technologies.Proficiency in routing protocols BGP, OSPF Configure proxy and network access control (NAC) solutions.Hands-on experience with FortiManager, and FortiAnalyzerCreate and Perform firmware upgrades, patches, and routine maintenance on firewalls.cIntegrate firewall solutions with SIEM, IDS/IPS, endpoint protection, and cloud security tools.Monitor network performance and security systems, responding to security incidents and conducting root cause analysis.Investigate and respond to security breaches, malware infections, and intrusion attempts. Implement network virtualization, micro-segmentation, distributed fire walling (DFW) .Troubleshoot and optimize NSX networking components, including VXLAN, Overlay, Edge Services Gateway (ESG), and Distributed Logical Routers (DLR) and Configure NSX Security Policies, NAT, VPN, Load Balancing, and Firewall rules Expertise in NSX-T components such as Transport Zones, Edge Nodes, and T0/T1 Gateways. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and up skilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others Required Technical and Professional Experience : Total 10+ years of experience. Experience in cybersecurity, SOC, or security engineering roles. Hands-on experience with WAF, IBM DAM, IBM GDE, Force point Proxy, DLP , Email Gateway. Strong knowledge of network security, endpoint security Qualification: BSc. B.E./B. Tech, M.E. /M. Tech Preferred Technical and Professional Experience : Experience with DAM solutions such as IBM Guardium Ability to monitor and audit database activities for unauthorized access and suspicious activities Experience with Thales CipherTrust Understanding of key management solutions (KMS) and Hardware Security Modules (HSMs) Certifications : PCNSE, NSE4 ,WAF, Network Virtualization (VCTA-NV) , Force point DLP, Web Security Administrator Certification , CEH , CompTIA Security+ Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Please carefully review the position requirements before submitting a potential candidate for consideration. JOB PURPOSE & DESCRIPTION: We are seeking an experienced Senior Network Engineer to join our newly created global network services team. This role is crucial for managing and optimizing our global network infrastructure, ensuring seamless connectivity and robust network performance. The ideal candidate will have extensive experience in network engineering, including strong expertise in Checkpoint firewalls, Meraki platforms, network automation, and DevNet skills. The primary focus will be on the operational management of our network, including monitoring performance, troubleshooting issues, and ensuring high availability and reliability. The candidate will also lead network projects, collaborate with cross-functional teams to align network strategies with business goals, and support the implementation of new technologies and infrastructure solutions. Additionally, they will mentor junior engineers and work closely with regional networking teams across the world to ensure cohesive and efficient global network operations. KEY RESPONSIBILITES: Manage and optimize global network infrastructure to ensure seamless connectivity and robust performance. Monitor network performance, troubleshoot issues, and ensure high availability and reliability. Lead network projects, including upgrades, expansions, and new deployments. Collaborate with cross-functional teams to align network strategies with business goals. Mentor and provide technical guidance to junior network engineers. Ensure network security and compliance with industry standards and best practices. Maintain and manage Checkpoint firewalls and other security solutions. Maintain and manage global networking solutions such as Meraki, Netbox, Cisco ISE and other solutions. Develop and implement network automation solutions to enhance efficiency and reliability. Utilize DevNet skills to automate network tasks and streamline operations. Produce detailed work plans and execute regional and global projects. Coordinate with vendors to resolve technical problems with network equipment and software. Document network configurations and implementation tasks. Support and implement change management strategies. Travel to various locations to implement new technology and infrastructure solutions. Share knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives. Provide emergency operational support outside office hours when necessary. JOB REQUIREMENTS: Education & Certificates College degree in Computer Science, network administration, system administration or equivalent. Possession of valid Cisco CCNA certification is mandatory. Possession of any Cisco certifications like CCNP, CCIE, ECMS are an asset. Possession of any Cisco DevNet certifications is an asset. Possession of any Checkpoint certifications like CCSA, CCSE, CCSM are an asset. Possession of any ITIL certifications is an asset. Technical Skills & Experience Minimum of 10 years of experience in network engineering. Strong problem-solving skills and the ability to work under pressure. Extensive knowledge of network protocols and standards: IP and Ethernet technologies, routing protocols (OSPF, EIGRP, BGP) and service quality parameters (QoS).. Robust knowledge and hands-on experience with Checkpoint firewalls and Meraki platforms. Solid knowledge of telecommunication industry in the following areas: LAN, WAN, VPN, IP Telephony, network security (firewall, web filtering, IPS/IDS), wireless technology, and load balancing. Strong expertise in network automation and DevNet skills. Experience with network observability solutions and performance optimization Excellent communication and leadership skills. Experience with network security, including IPS/IDS, web filtering, and VPN. Experience with industrial networking is an asset (IT / OT). Experience in wireless network design and operation is an asset. Experience with cloud networking and virtualization technologies is an asset. Exposure to an International and Diversity culture is an asset. COMPETENCIES: Strong capacity to work with a sense of urgency. Ability to prioritize and multitask. Ability to work in a fast-paced environment and handle stress effectively. Entrepreneurial mindset with excellent communication skills. Innovative problem-solver with creativity and meticulous planning abilities. Customer-obsessed with a good sense of adaptability in a diversified environment, working with both technical and non-technical audiences. Excellent written and spoken communication skills in English. Attention to detail and strong organizational skills. Thrive in a customer-focused, team environment. Experience with end-user support and understanding of the internal customer’s perspective, demonstrating perseverance and emotional intelligence. Creative and proactive approach to network and cybersecurity environments, with good knowledge of industry standards, legislation, and best practices (e.g., ITIL). Demonstrate a development mindset, embracing and managing change. Passion for learning and engaging with new ideas, able to challenge the status quo and propose scalable alternatives. KEY RELATIONSHIPS : Collaborate closely with the regional networking teams and peers across all regions Frequent communication with regional network manager and Regional IT Directors across the world. Regular interaction with global management to align network strategies with business goals. Maintain dynamic and transparent communication with all IT teams and employees at all levels, from different departments. Foster a collaborative and inclusive work environment, ensuring effective communication and teamwork. For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.

Role Overview: We are looking for an experienced L3 Network Security Engineer to support a large-scale Firewall Migration Project, transitioning firewalls from Cisco ASA (5508,5525,5545,5555 etc.) to Cisco Firepower and Palo Alto Next-Gen Firewalls (including 1410 models, VSYS, and VM-Series). The candidate will work closely with technical leads to execute migration activities, validate configurations, and support post-migration troubleshooting. Key Responsibilities: Participate in the migration and config conversion of: ASA Palo Alto (1410 VSYS, 1410 Single Tenant & VM-Series) ASA Cisco Firepower with ASA Code or FTD Perform configuration conversion using tools and manual methods. Configure and validate: NAT policies (Static, Dynamic) Site-to-Site VPNs and Client-to-Site VPNs (AnyConnect/Global Protect) Firewall Policies, HA, SSL VPNs, NextGen features (IPS/IDS) Strong knowledge of change/Incident management process. Conduct pre- and post-migration validation. Support change windows, participate in troubleshooting during cutovers. Document configurations and migration steps. Collaborate with L4 engineers and stakeholders during complex migrations. Must-Have Skills: Hands-on experience with: Cisco ASA Cisco FTD/Firepower Palo Alto NGFW (including 1410, VM-Series, VSYS) Palo Alto NGFW (VSYS, Panorama, Expedition, Migration Manager) Strong command of: Cisco ASA- ACL, VPN setup (IPSec/SSL), AnyConnect, HA Setup,NAT, Policy Management, OS Upgrade. Palo Alto- VPN setup (IPSec/SSL), Global protect, HA Setup, NAT, Policy Management, PANOS Upgrade. Routing protocols (Static, OSPF, BGP) and switching fundamentals Experience in ASA to Palo Alto / Firepower config conversion. Familiarity with tools like Expedition, Migration Manager, or similar. Solid troubleshooting and packet capture analysis skills. Soft Skills & Professional Attributes: Excellent interpersonal and communication skills able to clearly articulate ideas, processes, and technical concepts to both technical and non-technical audiences. Strong documentation abilities capable of creating and maintaining clear, concise technical documentation and procedures. Flexible, proactive, and self-driven demonstrates initiative, reliability, and adaptability in dynamic environments. Preferred Certifications: Cisco Certifications: CCNP Security / CCNP R&S Palo Alto Certifications: PCNSA/PCNSE

Diverse Lynx is looking for Network Engineer to join our dynamic team and embark on a rewarding career journey A Network Engineer is a professional who designs, implements, manages, and maintains computer networks within an organization They are responsible for ensuring the smooth and efficient operation of network infrastructure, including routers, switches, firewalls, servers, and other networking devices Here are some key responsibilities and tasks typically associated with the role of a Network Engineer:Network Design and Planning: Designing and planning network architecture based on business requirements Network Engineers assess network needs, select appropriate technologies and hardware, and create network diagrams and documentation Network Implementation and Configuration: Deploying and configuring network equipment such as routers, switches, firewalls, and load balancers Network Engineers ensure proper connectivity, security, and optimal performance by configuring IP addresses, VLANs, routing protocols, and access control lists Network Monitoring and Troubleshooting: Monitoring network performance and troubleshooting network issues Network Engineers use network monitoring tools to identify and resolve network outages, latency issues, or bottlenecks They analyze network traffic patterns, perform packet captures, and investigate security incidents Network Security: Implementing and maintaining network security measures to protect against unauthorized access, data breaches, and cyber threats Network Engineers configure firewalls, VPNs (Virtual Private Networks), and intrusion detection/prevention systems They conduct security assessments and ensure compliance with industry standards and regulations Network Maintenance and Upgrades: Performing regular network maintenance tasks, including firmware upgrades, patch management, and hardware replacements Network Engineers collaborate with vendors and service providers to schedule maintenance windows and minimize disruptions to network services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. The Network Engineer engages with customers around the globe on new installs, provides incident management to troubleshoot problems, and recommends and implements improvements in our network environment. Network Engineers also lead in the evaluation, installation, and support of network communications equipment, including switches, routers, firewalls, and application delivery controllers/load balancers. In addition, the Network Engineer is responsible for testing and evaluating network systems to troubleshoot problems and recommend and implement improvements in our network environment. The Network Engineer manages and coordinates carrier maintenance. Responsibilities: Configure, install, support and maintain customer infrastructure (20%) Support, and maintain the network hardware and software infrastructure, including routers, firewalls, switches and load balancers. (20%) Identify, analyze, and resolve faults ranging from major network outages to customer escalations. (20%) Routine preventative measures such as network monitoring, security, upgrades and maintenance. (20%) Create and maintain comprehensive documentation for all implemented networks. Email, DNS, DHCP and network monitoring such as fault reporting, traffic analysis and data collection with SNMP. Participate in 24/7 department on-call rotation, with some after hours and weekend work expected. Key Skills, Requirements and Competencies: Bachelors degree (or equivalent) in computer science/other technical field or five to ten (5-10) years of experience in lieu of degree - required Minimum of five (5) years of work experience in a mixed vendor mission critical environment with customer support experience preferred and track record of delivering complex projects with little supervision - required Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN s, MPLS, BGP, IS-IS and OSPF Network monitoring technologies and SNMP management (Nagios, Cacti, Observium, Syslog, Solarwinds etc.) CCNA, CCNP or equivalent certifications preferred Complex carrier/datacenter network environment A thorough working knowledge of TCP/IP protocols, Access Control Lists, IP Addressing/Subnetting, and LAN technologies Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN s, MPLS, BGP, IS-IS and OSPF Network monitoring technologies and SNMP management (Nagios, Syslog, Solarwinds etc.) VMware, Windows, and Linux Category: Information Technology

Responsibilities:- - Strong communication skills, oral and written. - Respond to requests for technical assistance by phone,email, chat. - Enter and manage all incidents and problems in theincident management system and act as a liaison between users and technicalescalation teams. - Knowledge on Service Now ticketing tool - Energetically follow-up on open incidents and providestatus updates while carrying the ticket from its cradle to grave. - Escalate problems (when required) to the appropriateteams. - Maintain hygiene in ticket documentation, categoryselection and overall ticket quality. - Identify and learn appropriate software and hardware usedand supported by the firm. - Where applicable, encourage users to use self-helpresources and demo them on how to find answers on common issues or FAQs. - 2-4 years of relevant experience in troubleshootingtechnical issues related to Desktops, laptops, mobile devices, Cisco Phones. - In depth understanding of virtual computers hosted via ESXservers and experience in configuring and troubleshooting them. - Understanding on Active Directory, Networking, Messagingand Hardware necessary. - Advanced troubleshooting experience in Microsoft Officeapplications suite including Teams, O365. - Experience in troubleshooting issues related to VPN, RSASecurID, Corporate applications on Mobile devices through any MDM service. - Experience in troubleshooting issues related to CiscoPhones, IP Phones, Jabber, Zoom. - Incident Management knowledge, experience with Turretswill be added advantage. - Extended working hours when business needs. - Flexibility to work in rotational shifts and week offs. - Ability to work under high pressure. Required - MDM - MOBILE DEVICES - NETWORKING - ACTIVE DIRECTORY - CISCO Additional Skillsets - RSA - VENDOR MANAGEMENT - VPN - DOCUMENTATION - ENGINEER - INCIDENT MANAGEMENT - LIAISON - MASTER DATA MANAGEMENT - MICROSOFT OFFICE - STRONG COMMUNICATION SKILLS - SYSTEMS ENGINEER - TECHNICAL ASSISTA

We are seeking a mid to senior-level Azure Cloud Engineer to deliver cloud engineering services to Rackspaces Enterprise clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers requirements. Design and implement Azure cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost optimized. Build out new customer cloud solutions using cloud-native components. Write Infrastructure as Code (IaC) using Terraform. Write application/Infra deployment pipeline using Azure DevOps or other industry-standard deployment and configuration tools. Usage of cloud foundational architecture and components to build out automated cloud environments, CI/CD pipelines, and supporting services frameworks. Work with developers to identify necessary Azure resources and automate their provisioning. Document automation processes. Create and document a disaster recovery plan. Strong communication skills along with customer-facing experience. Respond to customer support requests within response time SLAs. Troubleshoot performance degradation or loss of service as time-critical incidents. Ownership of issues, including collaboration with other teams and escalation. Participate in a shared on-call rotation. Support the success and development of others in the team. SKILLS & EXPERIENCE Engineer with 4-12 years of experience in the Azure cloud along with writing Infrastructure as Code (IaC) and building application/Infra deployment pipelines. Experienced in on-prem/AWS/GCP to Azure migration using tooling like Azure migrate etc. Expert-level knowledge of Azure Products & Services, Scaling, Load Balancing, etc. Expert level knowledge of Azure DevOps, Pipelines, and CI/CD. Expert level knowledge of Terraform and scripting (Python/Shell/PowerShell). Working knowledge in containerization technologies like Kubernetes, AKS, etc. Working knowledge of Azure networking, like VPN gateways, VNets, etc. Working knowledge of Windows or Linux operating systems experience with supporting and troubleshooting stability and performance issues. Working knowledge of automating the management and enforcement of policies using Azure Policies or similar. Good understanding of other DevOps tools like Ansible, Jenkins, etc. Good understanding of the design of native Cloud applications, Cloud application design patterns, and practices. Azure Admin, Azure DevOps, terraform certified candidates preferred.

Project: Cisco ASA to Palo Alto / Firepower EOL Migration Role Overview: We are seeking a highly skilled L4 Network Security Engineer/ Lead Engineer to lead migration planning and execution for the EOL replacement of legacy Cisco ASA firewalls (5508,5525,5545,5555 etc.) with Cisco Firepower and Palo Alto Networks NGFWs. This role requires deep hands-on expertise as well as the ability to mentor junior engineers, drive automation efforts, and design scalable, secure migration workflows. Key Responsibilities: Lead end-to-end planning and execution of ASA to Firepower and Palo Alto migrations. Design migration workflows, HA topology, and optimize policy conversion strategy. Perform or oversee conversion of configurations: ASA Palo Alto (1410 VSYS, 1410 Single Tenant & VM-Series) ASA Cisco Firepower with ASA Code or FTD Design, test, and validate: VPNs (IPSec/SSL), NAT policies,dynamic routing, IPS/IDS profiles Collaborate with enterprise architects, operations, and product teams for successful delivery. Strong knowledge of change/Incident management process. Guide L3 teams in execution, review configurations and scripts. Troubleshoot complex post-migration issues. Track project milestones and ensure documentation compliance. Must-Have Skills: Deep hands-on knowledge in: Cisco ASA, Cisco Firepower/FTD Palo Alto NGFW (VSYS, Panorama,Expedition, Migration Manager) Strong command of: Cisco ASA- ACL, VPN setup (IPSec/SSL), AnyConnect, HA Setup, NAT, Policy Management, OS Upgrade. Palo Alto- VPN setup (IPSec/SSL),Global protect, HA Setup, NAT, Security Policy Management, PANOS Upgrade. Routing protocols (Static, OSPF,BGP) and switching fundamentals Policy migration planning,zero-touch deployment models Config conversion tools and scripting (Expedition, Python preferred) Experience in multi-vendor firewall strategy and enterprise segmentation Strong understanding of HA configurations, software upgrade planning, and rollback scenarios Sound knowledge of L3 routing (Static, OSPF, BGP) and switching concepts. Soft Skills & Professional Attributes: Excellent interpersonal and communication skills able to clearly articulate ideas, processes, and technical concepts to both technical and non-technical audiences. Strong documentation abilities capable of creating and maintaining clear, concise technical documentation and procedures. Flexible, proactive, and self-driven demonstrates initiative, reliability, and adaptability in dynamic environments. Preferred Certifications: Cisco Certifications: CCIE Security/ CCNP Security/ CCNP R&S Palo Alto Certifications: PCNSA/PCNSE

Versa SD-WAN Expert with knowledge of routing, VPNs, automation (Python/Ansible), firmware patching, issue resolution, and SD-WAN architecture. Handles upgrades, config validation, reports, compliance, stakeholder coordination, CCNP CISCO Certificate

We are seeking a skilled and experienced Azure Migration Engineer to join our dynamic IT team. The ideal candidate will have a strong background in cloud infrastructure, particularly in planning and executing large-scale Azure migrations. This role requires deep knowledge of core networking concepts and familiarity with Microsoft 365 services such as Exchange Online and SharePoint. From an attitude perspective, these attributes would be a great fit for us: Humility Honesty Empathy Creativity Team player Growth mindset Shift Timings Evening Shift 5:00PM to 02:00AM IST (Non Negotiable, We work mostly with US customers in EST Time Zone) Key Responsibilities: Lead and execute end-to-end Azure migration projects, including assessment, planning, execution, and post-migration support. Collaborate with cross-functional teams to ensure seamless migration of workloads, applications, and data to Azure. Design and implement secure, scalable, and resilient cloud infrastructure solutions. Troubleshoot and resolve issues related to cloud infrastructure, networking, and application performance. Document migration processes, configurations, and best practices. Provide technical guidance and mentorship to junior engineers and stakeholders. Requirements Required Qualifications: Minimum 5 years of overall IT experience , with at least one large-scale Azure migration project successfully completed. AZ-900 certification is mandatory. Strong understanding of core networking concepts including DNS, VPN, firewalls, routing, and load balancing. Hands-on experience with Azure services such as Azure Migrate, Azure Site Recovery, and Azure Resource Manager (ARM) templates. Proficiency in scripting and automation using PowerShell or Azure CLI. Preferred Qualifications (Nice to Have): Experience with Exchange Online and SharePoint Online migrations. Familiarity with hybrid cloud environments and integration with on-premises infrastructure. Knowledge of identity and access management (IAM) in Azure, including Azure AD and role-based access control (RBAC). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and in a team-oriented, collaborative environment. Benefits Opportunity to work on cutting-edge cloud technologies. Collaborative and innovative work culture. Competitive compensation and benefits package. Career growth and certification support.

":" In-depth, practical knowledge of FortiGate Firewalls (NGFW features, policies, VPN, security proand FortiManager (centralized management, device provisioning, policy packages). Familiarity with related Fortinet products (FortiAnalyzer, FortiAuthenticator, FortiSwitch, FortiAP) would be a plus. Develop, maintain, and update comprehensive training materials (manuals, guides, exercises) using Microsoft Word. Create engaging and informative presentations using Microsoft PowerPoint. Proactively stay updated on the latest Fortinet product releases, features, vulnerabilities, and best practices (NSE certifications, release notes, community). Continuously integrate new knowledge into training content and delivery. Configure, deploy, and maintain Fortinet training lab environments (physical/virtual - FortiGate, FortiManager, clients, network simulators). Collaborate effectively with internal stakeholders to plan and execute the training calendar. Requirements Any bachelordegree in IT or relatable field. Any Fortinet Certification (NSE 4, NSE 5, NSE 6, NSE 7 ,CCNA, Security+, etc.) would be an added advantage. Proven prior experience in technical training delivery (corporate training, workshops, bootcamps, or coaching) is essential. Strong hands-on experience configuring and troubleshooting FortiGate firewalls. Solid understanding of core networking (TCP/IP, routing, switching) and security concepts (VPN, Firewalling, UTM).

About Us . Role Summary Sophos engineers are working on cloud based next generation management, reporting and telemetry solutions of the Sophos security products using microservices architecture. As a member of the development team, you will work on prototyping new cloud solutions as well as build the production ready complete cloud solutions. The most suitable candidate would be one having a combination of working experience in both cloud/AWS and managed switch/routers/firewall technology. What you will do Be able to interact with product managers to define the feature and write clear functional specs Work with the frontend team to define the API contracts for the backend services Work on critical field escalations and drive closure Work on prototypes that are pre-cursors to features on the product roadmap What you will bring 6 8 years of relevant experience with software development Proficiency in Java and Spring boot framework Strong design skills using principles of reuse, modularity, scale, etc Strong understanding of Data Structures and algorithms Good understanding of, Microservice architecture, AWS cloud infrastructure, terraform, SQL and NoSQL databases Experience with Agile Software Development methodologies. Working knowledge of network stack and different networking protocols are preferred (e.g., Ethernet, TCP/IP, HTTP, VPN, BGP) Bachelor s degree in computer science (or related field) #LI-Hybrid #B2 Ready to Join Us At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they dont check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Dont let a checklist hold you back we encourage you to apply. Whats Great About Sophos Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We re proud of the diverse and inclusive environment we have at Sophos, and we re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

The SE Job Overview: (Telco & MSP) - Delhi The Solutions Engineer (SE) is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills! The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and is able to propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition. Sounds interestingRead on! What You ll Do: Articulate the F5 product strategy, messaging and positioning F5 s value proposition and solutions for customer business objectives Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc Determine viability of opportunity and map out organizational structure. Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship Consistently provide world-class customer service through the customer life cycle Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities What You ll Bring: 9 + years of related industry experience with some Telco & MSP customer management. 3+ years of experience in a similar customer facing technical role Familiarity/experience with F5 or similar industry solution deployment a plus Relevant certifications a plus Experience in secure Cloud architectures, Security product like WAF, ZTNA, Firewall, SSL VPN Experience with public/private cloud vendors and automation toolsets, basic CICD understanding. Good knowledge about IOT, CGNAT, Network Firewall, Gi LAN, CNF & Kubernetes/ Open Shift. Experience with SaaS vendor and able to articulate SaaS benefits Experience with container orchestration solutions (eg: OpenShift, Kubernetes) Proficient in one or more programming languages will be added advantage, good understanding of routing, switching, virtualization What You ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits , and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. .

Role Overview: The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Lead the resolution of critical escalations and provide expert-level support to customers. Work closely with engineering and product teams to identify and resolve systemic issues. Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence. Develop and implement best practices for escalation management and problem resolution. Contribute to product improvement initiatives based on customer feedback and support trends. What you will bring: Bachelor s degree in computer science, Engineering, or related field; advanced degree preferred. 8 years of experience in technical support, with a focus on escalation management. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge - Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. Network: OSI Model, Network & routing protocols, WAN operations Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. In-depth knowledge of F5 products and enterprise-level support processes. Proven leadership and mentoring abilities. Strong analytical, communication, and project management skills. What You ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits , and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. .

Job Description Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. May be working in conjunction with Professional Services and outsourcing functions. May include web-enabled solutions. Roles & Responsibilities JOB TITLE: Apple Engineer JOB OBJECTIVE: We are seeking a skilled and proactive Level 3 Apple Engineer with deep expertise in JAMF Pro and Apple Business Manager (ABM) to support and enhance our Apple device ecosystem. This role is ideal for a tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering seamless Apple device management experiences across the organization. KEY RESPONSIBILITIES: Device Management & Deployment: Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) using JAMF Pro and Apple Business Manager. Automate device enrollment and provisioning workflows using ABM and JAMF PreStage enrollments. Maintain and optimize zero-touch deployment strategies. Leveraging JAMF Platform SSO and/or JAMF connect. System Administration: Manage policies, configuration profiles, scripts, and patch management in JAMF. Monitor device compliance, security baselines, and software updates. Troubleshoot and resolve Level 2 support issues related to Apple hardware, software, and MDM configurations. Integration & Security: Integrate JAMF with enterprise tools such as identity providers (e.g., Azure AD, Okta), endpoint protection, and inventory systems. Enforce security policies including FileVault, Gatekeeper, and system integrity protection. Collaboration & Documentation: Work closely with IT support teams, InfoSec, and end-users to ensure optimal Apple device performance. Document processes, configurations, and troubleshooting steps in internal knowledge bases. KEY QUALIFICATIONS: 4-6 years of experience in Apple device management in a corporate or enterprise environment. Proficiency with JAMF Pro, Apple Business Manager, and Apple School Manager (if applicable). Strong understanding of macOS and iOS operating systems, Apple hardware, and Apple ecosystem tools. Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting. Familiarity with identity and access management (IAM) and SSO integrations. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work independently and collaboratively in a team environment. Detail-oriented with a focus on continuous improvement. PREFERRED QUALIFICATIONS: Bachelor s degree in related field. JAMF 200 or 300 certification. Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT). Experience with enterprise networking, VPN, and security tools. Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).

Senior Service Desk Engineer Job Description & Skills Required Extensive technical expertise in IT Service Desk operations via chat, email, and voice, with demonstrated leadership abilities. Proven experience (58 years) in managing and resolving complex incidents, ensuring SLA compliance. Exceptional communication skills, enabling professional engagement with end users and stakeholders, including keeping them informed on incident progress, changes, and outages. Strong remote L2/L3 support background for desktop, laptop, and application-related escalations. Ability to mentor and guide junior engineers, collaborating effectively with cross-functional teams. Fluent English proficiency (written and verbal). Deep understanding of business objectives and strategic alignment of IT services. ITIL Certification is mandatory, with robust knowledge in Service Desk, Incident, Problem, and Change Management processes. Extensive hands-on experience with ServiceNow or other ITSM and ticketing tools. Proactive in reviewing tickets and ensuring timely closure, following up persistently. Excellent multitasking skills and adaptability in dynamic, fast-paced environments. Willing to work flexible 24/7 rotational shifts as required. Superior analytical skills and a track record of solving complex problems. Technical Expertise & Troubleshooting Skills Advanced troubleshooting for Windows Operating Systems and Active Directory administration. Comprehensive support for O365 Suite Applications. Configuration and troubleshooting for VPN technologies (Pulse Secure, AnyConnect, etc.). SAP system support and troubleshooting. Virtual Desktop Infrastructure (VDI) support. Expertise in endpoint management suites (e.g., SCCM, Desktop Central). Application troubleshooting and performance tuning. Preferred Qualifications Bachelors degree in Computer Science, Information Technology, or related field. Additional relevant certifications (e.g., Microsoft, Cisco) are desirable. Experience with automation of service desk workflows and scripting. This role requires a seasoned professional who leads incident resolution, ensures high-quality IT support delivery, and drives continuous service improvement.