About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Cisco Firewalls and VPN. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Juniper Routing and Switching. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As Relyance AI’s Senior Support Engineer, you will manage complex customer support cases, troubleshoot escalated issues, and collaborate with internal teams to provide solutions, ensuring customer satisfaction. This role requires an outgoing, confident individual with excellent communication and advanced troubleshooting skills, capable of handling high-pressure situations. You'll act as a subject matter expert within the support team, creating knowledge materials and upskilling colleagues while maintaining a deep knowledge of the Relyance platform and related technologies. With a minimum of 5+ years of experience in Cybersecurity and Privacy (GRC), the ideal candidate will have a strong understanding of GDPR regulations, DSPM/AI governance, and DLP. As a Senior Support Engineer, your role will include: Taking the most complex support cases from the support queue and working with the customer to troubleshoot and resolve the issue. Actively and autonomously managing a varied workload of customer support cases, keeping customers regularly updated on progress. Stepping into and taking over management escalated cases where the customer is unhappy, or the solution needs to be clarified. Collaborating across Relyance, including with product teams, to troubleshoot issues, identify root causes, and provide solutions. Acting as an internal SME within the support organization, creating knowledge base material and upskilling colleagues. Continuing to develop and maintain deep knowledge of specific areas of the Reylance platform (and supporting technologies) by attending cross functional engineering/PM meeting, release readiness & completing regular release training, etc. Building privacy industry expertise, including maintaining CIPP/E / CIPM certifications. Working independently to manage your time and commitments while meeting agreed performance levels This role could be a fit for you if you bring: Bachelor’s degree or master’s in computer science, engineering, business or other related field Eagerness to learn and rapidly acquire new skills, excelling at independent work while actively contributing to team success. Ability to work the night shift in Bangalore, India. 5+ years of demonstrated experience working with the Privacy platform, or deep relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations. Strong analytical problem-solving abilities paired with a continuous improvement mindset and proven ability to drive process enhancements. Exceptional developed written and verbal communication skills, with the ability to effectively communicate complex information in accessible language via phone, video and e-mail. Ability to work with and troubleshoot complex, web-based software suites. Knowledge of development processes, different operating systems, browsers, and programming languages. Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, and new releases. Bonus points for: Privacy industry experience, or CIPP/E / CIPM certified. Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends. Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift. Knowledge of relational databases such as MySQL. Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets). Experience with HTML, CSS, Javascript. Working at Relyance AI: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. Show more Show less

Minimum Qualifications Bachelors degree BE (IT/CE/EC), MSc (IT), MCA or equivalent is preferred Certification CCNA, CCNP, Fortinet NSE 12-15 years of IT Infrastructure Operations 8-10 years of position Network Operations experience 3-4 years of mentorship experience 5-6 years of Project/Client Engagement and Customer Facing Previous supervisory experience within an MSP Experience within a service provider service model and leverage multi-tenant toolsets for ongoing deployment and administration frameworks Cross-platform experience and the expertise to identify and resolve integration issues including network level and integration level testing preferred Experience supporting vendors like Fortinet, Cisco, Palo Alto, etc. Experience with WAN & VPN technologies, configuration and troubleshooting preferred Network design experience, including procurement and implementation of network equipment preferred Experience in the firmware upgrades of the networking devices configured in standalone & cluster mode. Experience in design, implementation, administration of network infrastructure on the private cloud, on premise or public cloud platforms Well experienced in Firewalls Fortigates, Cisco, Palo Alto, Sonicwall, Meraki Well experienced in switching & routing Cisco, Fortinet, OSPF, BGP Good hands on experience in Wireless Infrastructure Experience in Performance troubleshooting and measurement of Enterprise Systems Preferred Qualifications Excellent written, verbal and presentation communication Excellent customer service Innovative and analytical problem solving Entrepreneurial and forward thinking Experience supporting clients and executives

We are looking for a content development engineer or L2 level SOC SIEM engineer with hands-on experience in developing new rules, use cases based on various log sources including Cloud Security log sources and integrating various log sources with SIEM Platform. Roles and Responsibilities: Creating and implementing new threat detection content, rules and use cases to deploy in SIEM platform with different data sets like Proxy, VPN, Firewall, DLP, etc. Assisting with process development and process improvement for Security Operations to include creation/modification of SOPs, Playbooks, and Work instructions. Developing custom content based on threat intelligence and threat hunting results. Identifying gaps in the existing security controls and develop/propose new security controls. SIEM Engineering and knowledge of integrating various log sources with any SIEM platform. Custom parsing of logs being ingested into the SIEM Platform 3+ years of experience working in the field of Content development and experience in delivering and/or building content on any of the SIEM tools like Splunk/Arc-sight /QRadar/Nitro ESM/etc. Deep understanding of MITRE ATT&CK Framework. Experience in SOC Incident analysis with an exposure to information security technologies such as Firewall, VPN, Intrusion detection tools, Malware tools, Authentication tools, endpoint technologies, EDR and cloud security tools. Good understanding of networking concepts. Experience interpreting, searching, and manipulating data within enterprise logging solutions (e.g. SIEM, IT Service Management (ITSM) tools, workflow, and automation) In depth knowledge of security data logs and an ability to create new content on advanced security threats on a need basis as per Threat Intelligence. Ability to identify gaps in the existing security controls. Good experience in writing queries/rules/use cases for security analytics (ELK, Splunk or any other SIEM platform) and deployment of content. Experience on EDR tools like Crowd-strike and good understanding on TTPs like Process Injection. Excellent communication, listening & facilitation skills Ability to demonstrate an investigative mindset. Excellent problem-solving skills. Preferred : Understanding of MITRE ATT&CK framework. Demonstrable experience in Use case /rule creation on any SIEM Platform. Chronicle Backstory/ YARA / Crowds trike rules is a plus. Location: Pan India

Only candidates currently in Pune or Open to relocate to Pune, please apply: Job Description: We are seeking a skilled and detail-oriented Senior System Administrator to oversee, manage, and support on-premise servers and secure network infrastructure across multiple hospital sites and a central data centre. This is a critical, hands-on role focused on maintaining server uptime, ensuring secure and stable connectivity, managing reliable data backups, and supporting local IT teams to ensure seamless operations in a mission-critical healthcare environment. The ideal candidate will have strong Linux (Ubuntu) server administration skills, be highly responsive to system issues, and have a strong understanding of secure networking, backup integrity, and infrastructure compliance. This role requires technical depth, a proactive mindset, and a commitment to maintaining high system availability and security in environments where downtime is not an option. Key Responsibilities: 1) You will manage and maintain on-premise servers located at hospitals and central site 2) You will ensure secure connectivity between all sites using VPN and APN 3) You will monitor server performance, uptime, and resource utilization 4) You will perform daily backup operations and ensure data is stored reliably on NAS 5) You will validate backup integrity and troubleshoot failed backup jobs 6) You will respond to system issues and incidents reported by hospital staff 7) You will perform routine maintenance: software updates, patch management, and log reviews 8) You will configure and manage network settings, firewall rules, and remote access 9) You will maintain documentation for system configuration, incident resolution, and backups 10) You will coordinate with local IT staff for on-site troubleshooting or hardware issues 11) You will support new server deployments, configurations, and migrations as needed 12) You will ensure compliance with IT policies, security standards, and audit readiness 13) You will prepare periodic reports on server health, backup status, and incident logs Candidate Profile: Required Qualifications: Strong hands-on experience with Ubuntu Server administration Proficient in VPN and APN setup and troubleshooting across distributed locations Deep understanding of Linux CLI tools, systemd, cron, and shell scripting Experience with rsync, rclone, or similar tools for backup and NAS integration Skilled in managing firewall (UFW/iptables), SSH hardening, and basic security configurations Ability to troubleshoot network, disk, and service-level issues on Ubuntu Familiarity with automated updates, patching, and system monitoring (manual/log-based) Knowledge of LVM, RAID configurations, and disk performance tuning Proficient in documenting server setup, changes, and incident handling Able to manage remote server environments without centralized monitoring tools Excellent problem-solving skills and responsiveness to live issues Prior experience in healthcare or mission-critical IT environments is an advantage Desired Qualifications: Experience with automation tools like Ansible or Bash scripting for repetitive tasks Familiarity with open-source monitoring tools (e.g., Zabbix, Prometheus, Grafana) for future implementation Knowledge of NAS management, especially with NFS or SMB protocols Understanding of basic MySQL/PostgreSQL server administration Experience in log management and analysis using tools like Logwatch, journalctl, or syslog Ability to design and implement disaster recovery plans Exposure to ITIL practices or structured ticketing/helpdesk environments Ability to train and mentor junior IT staff or hospital IT coordinators Awareness of cybersecurity best practices in handling patient data and medical systems Willingness to contribute to process improvement and documentation standardization

Diploma/CS/B Tech/BE holder (Freshers/Experience ) Candidate must provide the support & services to end users. IT procurement, inventory management, Help desk support services. Handle Client, Server & Data center technology infrastructure IT infrastructure setup & support at various MRU sites Server administration on domain controller, DNS, DHCP, Terminal server services, clustering, filer, SNMP & print server services etc. Administration on Virtual Hyper converge Infrastructure like HyperV, VM Ware, Nutanix etc. Administration on Backup & storage technology, Data center infrastructure administration which consists of servers, storage, UPS, Precision Air Conditioner (PAC), CCTV, Fire system, water detection system, access control, 24x7 Data center monitoring systems etc. Cloud infrastructure administration like Azure, AWS, GCP etc. Network infrastructure support & services Monitoring, operating, and providing troubleshooting of network platforms such as routers, switches, firewalls etc. Maintain & manged network platform inventory. Performing recurring support activities related to end-user workstations, telephony and software for both local and remote users. Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware. Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring, implementation and supporting network equipment including routers, proxy servers, switches, Wireless devices, Wireless controllers and WAN devices. Managing subcontractors involved with network installation. Skills Required: - Diploma Freshers / Experience holder IT / Computer / EC / Electronics / telecommunications engineering or related any engineering discipline. HE IT shall impart required skill sets to mange above responsibilities. Ability to work independently, analytical and problem-solving skills. Ability to work in a fast-paced environment. Good communication skills. Resource must be stationed at HE - IC, Hazira, Surat and Travel to the other L&T site as when required.

Reporting to the Assistant Director, Enterprise Information Security Engineering (EIS), this Sr. Staff Information Security Engineer plays an important tactical role at Illumina. Member of an enterprise-wide and global Information Security team, this position participates in the deployment and support of controls and processes that protect the company s data. This key role interacts globally across all business units, performs technical reviews, technical security control testing, gap analysis, risk evaluation, and provides subject-matter expertise for solutions deployed and supported by the Information Security department. Support of program controls and processes to ensure mitigation of risks and approved configuration certification of the entire Illumina environment. This position requires extensive knowledge, experience, and proven skills in the areas of engineering, architecture, and design, especially within Role-based Access Control (RBAC), the SCADA, Operational Technology (OT) and Internet of Things (IoT) space. Support includes understanding and enforcing of established processes, analysis of cloud and on-premises computing environment, coordination of project responsibilities, testing, documentation, technical diagraming, cybersecurity-based awareness and education, and participation in periodic audits. Performs all duties in accordance with the company s policies and procedures, all state, federal, and country laws and regulations, wherein the company operates. Delivery of activity reporting, including metrics, environment impact, effectiveness progress, and performance indicators. The role will also assist with ensuring discretionary and regulatory audits are aligned with Illumina s current processes and procedures. Duties & Responsibilities Assists in the execution of the Information Security Program, Data Governance practices, and Privacy assurance Assists with role-based access control (RBAC) program. Analyzes risk of existing network and system architectures against correlating policies and risks, and provides technical input for appropriate remediation or action plans Participates in the following and enforcement of ongoing practices and procedures, technical documentation, and diagrams for appropriate security measure maturity and effectiveness Coordinates with team members and other technical departments, ensuring proper communication of the overall success of project tasks and dependencies Executes effective monitoring and actionable Information Security reporting across the InfoSec technical landscape Executes as a reliable second line-of-defense via documented processes, controls, templates, and rigors Practices applicable procedures and standards that meet existing and newly developed policy and regulatory requirements (ie, PCI-DSS, SOX, GDPR, CCPA) Actively provides technical expertise for both Information Security and stakeholder teams for timely and effective delivery of enterprise-wide cybersecurity-based technology design, implementation, deployment, and support Provides consulting on best practices to internal customers to ensure processes are embedded at the correct time and frequency and to ensure compliance to security standards Provide technical control evidence for audits, evaluate existing tool effectiveness, and collaborates to deploy and support solutions to enhance the company s security posture Build collaborative partnerships with manufacturing business unit departments and leaders to create alignment on security strategy advancement Demonstrate consistent goal deliverable performance, ability to embrace and accommodate business and technical challenges, maintain time-based commitments, and deliver results within reasonable expectations Qualifications Minimum 5-8+ years experience implementing and supporting Information Security enterprise-level tools with track record of creating enterprise-wide scalable solutions based on industry standard security concepts, technical controls, and best practice frameworks Minimum 4+ years in a senior engineering role with experience identifying technical and procedural gaps across security focused solutions and processes Minimum 4+ years experience in implementing role-based access controls (RBAC) in a large enterprise environment. Advanced degree in automation, robotics, mechatronics, electronic engineering, or manufacturing security disciplines OT/ICS system knowledge and experience (SCADA, DCS, PLC, EMS, etc) Experience in evidence validation for OT frameworks (eg, IEC ISA 99/62443, NIST SP 800-82, etc) ICS protocols and technology hands-on expertise (Rockwe'll, Siemens, Schneider Electric, etc) Expert-level knowledge and experience managing network and security devices (ie, Firewalls, IDS/IPS, SIEMs, AV\Malware sandboxes, VPNs, vulnerability scanning tools, network taps, etc) Ability to proactively collaborate by sharing information, managing knowledge across many technology domains, and championing solutions for broad adoption to improve security posture Strong oral and written communication skills, with a focus on technical document and diagrams Proven participation and advancement with team goals, projects, and work efficiency showing drive to achieve results A self-starter with a hands-on style, high level of energy, stamina, drive, and commendable organization and time management skills Education bachelors degree in Information Systems, Computer Science, Information Security, and/or related work experience Professional qualifications are preferred: CISSP, GISCP, GSEC, SANS, GIAC, or similar

Diverse Lynx is looking for Network Security Engineer to join our dynamic team and embark on a rewarding career journey Maintaining LAN, WLAN and architecture of the server as per the business policy Reporting the security analysis of findings Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Developing the security authentication protocol Maintaining server and switches Maintaining & implementation of the SOP for Network security Knowledge of performing routing protocols (MPLS, HAIPE/IP, QOS and WAN) Monitoring of web security gateways, perimeter security, network access controls, endpoint security Experience with Ansible for automation and configuration management

Administer and maintain Fortinet firewalls (FortiGate), switches, and wireless controllers. Configure and manage VPNs, firewall rules, and security policies. Monitor network performance and troubleshoot connectivity issues. Perform regular firmware upgrades, patches, and backups. Collaborate with IT and security teams to implement network changes and enhancements. Maintain network documentation including diagrams, IP schemas, and change logs. Conduct network security assessments and implement mitigation strategies. Ensure compliance with internal and external security standards. Strong experience with Fortinet products (FortiGate, FortiManager, FortiAnalyzer). Solid understanding of network protocols (TCP/IP, DNS, DHCP, BGP, OSPF). Experience with LAN/WAN , VLANs, and routing/switching. Familiarity with network monitoring tools and SIEM platforms . Fortinet NSE certification (NSE 4 or higher) preferred. Strong troubleshooting and analytical skills. - Grade Specific Fortinet Technologies FortiGate (firewall configuration, VPN setup, UTM features) FortiManager and FortiAnalyzer FortiAP and FortiSwitch Networking Fundamentals TCP/IP, DNS, DHCP, NAT, VLANs Routing protocols (BGP, OSPF, EIGRP) Switching and routing configuration Security & Monitoring Firewall rule management and security policy enforcement Intrusion Detection/Prevention Systems (IDS/IPS) VPN technologies (IPSec, SSL VPN) Network monitoring tools (e.g., SolarWinds, PRTG, Wireshark)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Remote Access Product Engineer EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This exciting role is inside the Remote Access Product team, part of the ESPM, Network Product team in Enterprise Technology. In the role of a Remote Access Product Engineer, you'll be responsible for the design, engineering, documentation and release of Remote Access Products and technology components. This will include ensuring key technologies associated with remote access technology and controls across all aspects of the EY environment are suitably designed and modified to enable the production release of Remote Access Product initiatives. Additionally, you will provide consulting services to other teams, as well as acting as a level four escalation for the Operations teams for complex issues. Your Key Responsibilities Your role is essential to the success of the team’s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You’ll be responsible for Solution Design and Engineering in conjunction with our Managed Service Provider [MSP], Solution Certification, Documentation and Operational Escalation support. In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment planning and management allowing the technology estate to be updated by deploying certified code and configurations globally. In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team and provide consultancy on service operationalisation. Skills And Attributes For Success Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all Advanced skills in planning, designing and troubleshooting complex security environments including delivering projects within scope and budget Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts Demonstrated experience in dealing with external vendors and suppliers in the network industry Excellent knowledge of remote access technology, environments, management and monitoring tools associated with EY security systems To qualify for the role, you must have You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel Present complex and difficult messages skilfully, using a variety of media and methods. Produce writing that contains clear, precise descriptive language. Experience with infrastructure implementation/management, service/operations management, etc. Maintains awareness of related new and emerging technologies. Knowledge of Windows and Mac Operating systems specifically around networking. SIEM reporting and data mining capability. Intermediate scripting knowledge, preferably Python and bash (Linux), PowerShell (Windows) Technology requirements. Zscaler Cloud Security technologies SonicWall VPN technologies SD-WAN awareness preferably Versa Wider cloud technologies, SAML Integrations, Azure AD Firewall (Check Point/Palo Alto/Fortinet) In depth understanding of networking concepts, including IoT, IPv4 and IPv6 and how to deploy and configure in the security product set. Ideally, you’ll also have Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience Demonstrable experience in various aspects of Security technology infrastructure design and implementation. Security related Professional qualifications Service management qualifications [ITIL Foundation] What We Look For We look for inclusive, proactive, high achieving team players who show a passion for the technology and services that it delivers. We are a small team, in diverse locations providing a service at global scale. This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less