Technical Support Engineering Hyderabad, Telangana, India Date posted Jun 09, 2025 Job number 1828993 Work site Up to 50% work from home Travel None Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience. o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience. Language Qualification English Language: fluent in reading, writing and speaking. Preferred qualifications: Technical experience and knowledge working in Azure technical support or equivalent technology. Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Experience in one or more of these areas desirable Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting. OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies. Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.) Exposure to cloud technologies like Azure (Identity management) and ADFS. Azure / Azure Active Directory hands on and troubleshooting experience. Azure 533 certification preferred. AADConnect, O365 and Exchange Online technologies knowledge preferred. Knowledge of PKI and Authentication protocols. Experience and understanding of ADFS. Comfortable with PowerShell scripting and commands. 3+ years of experience in administering Microsoft® Windows 2008 and Windows 2012 Servers. Good English Communication Skills - Spoken and Written (including technical writing) Strong Trouble Shooting and problem solving skills Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications: Trouble shooting and problem solving skills. Good Active Directory foundation and fundamentals. Troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR, Group Policy management and Public Key Infrastructure (PKI) \ Certificate Services. Additional Technology Certifications – Cisco, Unix, Security etc. (Good-to-have) Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Department Managed Services Job posted on Jun 09, 2025 Employee Type Fixed-Term Experience range (Years) 2 years - 6 years Job Title: IT Level 2 Support Engineer Location: [DELHI / Office ] Job Type: [Full-Time / 9:30 to 6:30 Experience Level: 2–3 years Reports To: IT Manager Key Responsibilities: Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues. Troubleshoot escalated technical issues from the Service Desk and provided timely resolution. Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android). Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems. Basic knowledge of Security tools like Zscaler, crowdstike, Zoho, TeamViewer etc. Install, configure, and maintain end-user hardware and software. Document incidents, problems, and resolutions within the ITSM platform. Collaborate with L3 teams or vendors for unresolved issues. Participate in IT projects including deployments, upgrades, and migrations. Follow IT policies, procedures, and security guidelines. Maintain knowledge base articles and user documentation. Provide guidance and mentorship to L1 team members when needed. Required Skills & Qualifications: 2–3 years of experience in a similar IT support role. Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications. Basic Azure Active Directory, DNS, DHCP, and Group Policy. Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN). Basic understanding of service desk processes and ticketing systems. Excellent communication and interpersonal skills. Preferred Qualifications: Any Relevant Computer Hardware networking certifications Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc). Soft Skills: Strong Communication service orientation Logical thinker with attention to detail Ability to work independently and collaboratively Eagerness to learn and grow within the IT team

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities: Job Description (Main Activities / Duties): Up to Level 2 Support for the Bosch infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide. Build up and maintain monitoring & logging tools. Monitor performance, availability, and overall health of the network. Document and log issues and resolution steps. Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors. Escalate issues to the appropriate teams. Availability to work in shift hours, including weekends and holidays. Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations. Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement. Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally. Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies. Required skills: Qualification: Degree in Computer Science, Network Analyst or equivalent Knowledge in networking technologies (e.g. OSPF, BGP, MPLS, QoS) Knowledge in VPN technologies (e.g. IPSec, SSL, DMVPN, GetVPN) Knowledge in SDWAN technologies and products (preferably Cisco Viptela) Broad knowledge in basic network and security concepts and implementations (NAT, DNS, Proxies, Load balancers, ACLs, etc.) Experience with major hard- and software platforms from Cisco (IOS, NX-OS) Preferrable: Fundamental Knowledge in software-driven networking (Python, Ansible, CI/CD, GIT) Language: English. Previous experience in implementation, operation, monitoring and support of network technologies and solutions. Knowledge in configuration and administration of network solutions and equipment, further networking protocols (IPsec, spanning-tree, mac, ARP…) as well Cisco ACI technology are welcomed. Experienced in network environments for support in troubleshooting, scalability issues, automation, and operation. Desirable knowledge in scripting (PowerShell, VBA, etc.) and programming languages (Phyton, Ansible, SQL, etc.). Knowledge of virtualization technologies (on premises and in the cloud) Previous experience working Monitoring and Operation of IT Infrastructure (cloud and on-premises) Certifications will be a differentiator (i.e. CISCO, ITIL, CCNA,etc) Personal Profile: Initiative, dynamism, empathy, proactivity in proposing process improvements or problem solutions, organized, teamwork and collaboration, commitment (with the team, with tasks, deliveries, deadlines, schedules) are the main desired characteristics. Assertive communication, good English language proficiency for interaction with international teams and answering calls from customers from different countries. Qualifications BE/ B Tech or Equivalent

 We are looking for a Technical Support Engineer to provide banking-level assistance to our customers.  Research and identify solutions to software issues.  Ask customers targeted questions to quickly understand the root of the problem.  Talk clients through a series of actions, either via phone, email or Ticketing tool, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams.  Ensure all issues are properly logged.  Prioritize and manage several open issues at one time.  Meet SLAs like response and resolution times by partnering within peers, L2 and L3 Support organizations. Responsibilities  Proficient with relational databases (ORACLE, MySQL, MS SQL)  Knowledge / Experience with Java or C++ (OOPs Concepts)  Experience with Internet Protocols, HTTP / HTTPs  Default ports for HTTP / FTP / MYSQL etc.  Basic knowledge of Banking  Basic knowledge of SSL Certificates, Tomcat Servers etc  Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols) Job Type: Full-time Pay: ₹8,462.81 - ₹20,559.49 per month Shift: Day shift Work Days: Weekend availability Experience: IT support: 1 year (Preferred) Work Location: In person

Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. IP Security protocols- IPSEC, GRE, VPN, CGNat. CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good Communication & trouble-shooting skills. 8-15 years of relevant in IP Domain

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title: DevOps Engineer Location: Kolkata, India Job Type: Full-Time Job Overview: We are seeking a highly skilled Senior DevOps Engineer with deep expertise in Azure cloud services, network security, and CI/CD pipelines to join our dynamic team. As a Senior DevOps Engineer, you will be responsible for designing and implementing robust infrastructure solutions, automating deployment workflows, managing security policies, and optimizing cloud-native applications to drive our organization's success. Key Responsibilities: Azure VNet and Subnets: Configure and manage Azure Virtual Networks (VNets), subnets, and peering. Implement and manage network security policies, ensuring secure connectivity between resources. Network Security: Manage and configure Azure Firewall, VPN gateways, Network Security Groups (NSGs), and DDoS protection to safeguard network traffic. CI/CD with GitHub Actions: Automate deployments to Azure using GitHub Actions and configure secret management to ensure safe and efficient software delivery pipelines. Azure Functions: Design and implement serverless solutions using Azure Functions. Configure triggers, bindings, and manage scaling to meet dynamic workloads. Azure Static Web Apps: Deploy, manage, and optimize static web applications in Azure, ensuring CI/CD pipelines and custom domain configurations are seamlessly implemented. Azure Cognitive Search Service: Create, configure, and manage Azure Cognitive Search indexes. Integrate data and ensure secure and effective use of Azure Search services. Security Focus: Implement and manage Azure Identity and Access Management (IAM), Role-Based Access Control (RBAC), encryption methods, compliance protocols, and ensure the security of cloud resources. Azure Logic Apps: Configure and manage Azure Logic Apps for automating workflows, data integration, and orchestrating services. Infrastructure Management: Utilize Infrastructure as Code (IaC) to provision, manage, and scale cloud infrastructure. Collaboration: Work closely with cross-functional teams including developers, architects, and security professionals to build and maintain scalable cloud solutions. Azure Resource Groups: Manage and organize resources in Azure Resource Groups (RGs) for efficient resource governance, cost management, and access control. Nginx: Configure and maintain Nginx web servers, ensure high availability, and optimize performance for web applications deployed on Azure. Required Skills and Qualifications: Cloud Expertise: Strong proficiency in Azure cloud services (Azure VNet, Subnets, Azure Functions, Azure Cognitive Search, Azure Static Web Apps, etc.). Network Security: Extensive knowledge of Azure Firewall, VPN Gateways, NSGs, DDoS Protection, and other network security configurations. CI/CD: Proven experience in GitHub Actions, including automated deployment workflows, secret management, and CI/CD best practices. Serverless Architecture: Experience in designing and managing Azure Functions, understanding of triggers, bindings, and scaling techniques. Web Applications: Hands-on experience deploying and managing static web apps using Azure, including configuring custom domains and integrating CI/CD. Security and Compliance: Solid understanding of Azure IAM, RBAC, encryption practices, and securing cloud resources in line with compliance standards. Linux Knowledge: Extensive experience working with Linux environments and troubleshooting issues. Domain Mapping & Nginx: Experience configuring domain mapping, setting up and maintaining Nginx web servers, and ensuring high availability. Docker & GitHub: Proficiency in using Docker for containerization and managing deployments through GitHub and other CI/CD platforms. Azure Logic Apps & Functions: Experience working with Azure Logic Apps and Function Apps for automating workflows and orchestrating serverless solutions. Nice to Have Skills: Kubernetes (K8s): Experience working with Kubernetes clusters for container orchestration and management. Jenkins: Knowledge of Jenkins for continuous integration and deployment. AWS and Google Cloud: Familiarity with AWS or Google Cloud Platform (GCP) and multi-cloud architectures. Other DevOps Tools & Practices: Knowledge of additional DevOps tools and best practices in automation, monitoring, and scaling infrastructure. Job Type: Full-time Pay: ₹500,000.00 - ₹1,000,000.00 per year Schedule: Day shift Application Question(s): total work exp in linux, nginx, azure logic app, azure vnet subnet, azure security , azure cognitive services ? Education: Master's (Preferred) Experience: Devops: 4 years (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person Speak with the employer +91 8981799605

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. DevOps Platform Engineer, Ahmedabad About Trend Micro Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With ~7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com Position Overview We are seeking a talented and motivated Sr. DevOps Platform Engineer with a minimum of 5 years of experience to join our team. As a Customer Success Engineer, you will work on diverse customer environments, collaborate with cross-functional teams, and leverage your technical expertise to ensure the successful deployment and operation of our solutions. Responsibilities Provide exceptional technical support to customers through phone, email, and Remote platforms, ensuring prompt and effective resolution of complex issues. Proactively manage and resolve technical problems related to Trend Micro products within diverse client environments. Set up and configure complex lab environments to replicate and resolve customer-reported issues effectively. Maintain and enhance customer satisfaction by understanding and addressing their complex network and product integration challenges. Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes. Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS. Implement and manage monitoring tools for security and performance optimization. Contribute to continuous improvement by sharing best practices and collaborating with engineering teams to address technical challenges. Participate in special projects, including building vendor relationships and supporting beta products. Maintain up-to-date knowledge of Trend Micro products and industry best practices. Experience A minimum of 5 years of proven experience in technical support, customer service, or a similar role. Strong proficiency in endpoint and network security solutions. Solid understanding of network technologies, protocols, and architectures (e.g., TCP/IP, DNS, VPN). Experience with virtualization and cloud platforms such as Kubernetes, Docker, AWS, and Azure. Proficient in Linux, Unix, and Windows Server environments, including application and service troubleshooting. Familiarity with monitoring tools and processes to enhance system visibility and performance. Strong analytical skills and a customer-focused mindset for effective problem-solving. Experience in scripting and automation is a plus. Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us. Show more Show less

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type : On-site Working

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for Network Security Engineer Experience Range: - 08 To 10 Yrs Job Locations : Hyderabad & Noida Job Description Responsible for deployment and operations of large-scale enterprise network security infrastructure including Firewall, IPS/IDS, Content filtering, Load balancer, VPN infrastructure Responsible for handling day-to-day operational tasks, checklists and performing scheduled activities assigned and Network Security project implementations Attending to the tickets assigned to the queue, adhering to the Incident & change management process Supporting services as per defined process & guidelines adhering to compliance Ensure all audit required data are captured with respect to task executed Contribute to the various technology documentation e.g. SOPs, design & configuration documents, project & SIP (Service Improvement Plan) reports. Update the knowledge on new trends and technologies, acquire cross functional skills and share knowledge with the team. Lifecycle management of products/services-includes inventory management, contract management, design documents, SOP creation, incident management, problem management and service reporting (performance, capacity and availability), Audit and process compliance and participate in Internal and External Audits. Network Security Documentation, review and periodic updates Ready to work on 24*7 environment Primary Skills Sound understanding of Networking and Network Security Technologies. Hands on experience of Cisco s Routers, Switches Hands on experience of Firewalls (Palo Alto), VPN Technologies. Experience in managing on Load Balancers/reverse proxy/Web application firewall. Experience in audits and process compliance Key Responsibilities: 1; Provide day to day operational support for the Infrastructure Security Management Service 2; Quickly respond, troubleshoot and implement resolutions for client issues 3; Should be able to meet the defined SLAs for service delivery signed by the client’s 4; Vendor management to support Infrastructure security infrastructure 5; Handle troubleshooting and diagnosis to find root cause of incident 6; Implements security solutions infrastructure Technical Experience: 1; Strong experience working on implementation, configuration and administration of NextGen Firewalls ie PaloAlto, 2; Excellent Hands-on experience on implementation, configuration and administration of Proxy services 3; Team management Incident handling skills, use case management, risk assessment Minimum Qualification: 15 years of full-time education Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com. Show more Show less

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: SDWAN Global certification SDWAN L2 Experience -5yrs+ Certification Mandatory-SDWAN Location- Mumbai Design and Implementation: Design, implement, and manage SD-WAN solutions, including components such as vManage, vBond, and vSmart. Configuration and Deployment: Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. Monitoring and Maintenance: Proactively monitor network performance, identify issues, and perform routine maintenance to ensure optimal performance. Troubleshooting: Utilize command-line interface (CLI) tools and network analysers to troubleshoot and resolve complex network issues within the SD-WAN environment. Quality of Service (QoS): Apply QoS principles to ensure optimal performance and manage network traffic effectively. Client Support: Provide second-line support for incidents and requests, ensuring timely resolution without breaching service level agreements (SLAs) Collaboration: Work closely with clients and other engineering teams to resolve issues and improve network performance. These responsibilities ensure that the SD-WAN infrastructure is robust, efficient, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M&C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A M+C Saatchi Group was founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle, Brutal Simplicity. Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for Networks Admin SD WAN & viptela Experience Range: - 08 - 10 Yeras Job Locations : Noida Job description Roles and Responsibilities Expertise in Routing & Switching, SD WAN- Viptela , Data Centre technologies networks implementing, and supporting various networking technologies like SD WAN, DC, WAN, LAN, WLAN, Security Must Have Skills: SDWAN implementation and Operations on Viptela Must have experience in managing vBond, vSmart, vManage etc. Good To Have Skills: SDWAN design and deployment. Protocols / technologies including BGP, OSPF, EIGRP, DMVPN, VPN, Security, Zscaler. Security knowledge would be an added advantage Experience in planning, designing & implementing Data Centers, Service provider, large enterprise class networks Knowledge and working experience on Network Automation will be a plus Excellent analytical and problem-solving skills. Excellent written and verbal communication skills, Ability to drive major P1 and demonstration of Network flow. Work Experience :7-12 years Additional Information: -Willing to work in 24/7 support rotational shifts Minimum Qualification: 15 years of full-time education Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com. Show more Show less

Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. To thrive in this role, you need to have: Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. At least one technical certification in the above-mentioned technologies. Strong planning skills, with the ability to anticipate and adapt to changing circumstances. Adaptability and resilience in a dynamic work environment. Ability to communicate and work effectively across different cultures and social groups. Proficiency in active listening and client-centric communication. A positive outlook and the ability to work well under pressure. A client-first attitude, always seeking to create positive client experiences. A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience. Workplace type : On-site Working

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working

Job Summary As an App Security Specialist you will play a crucial role in safeguarding our digital assets by implementing and managing identity and access management solutions. With a focus on Sailpoint IdentityIQ you will ensure robust identity governance and management practices. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment. Responsibilities Hands-on experience in the implementation administration configuration and support of SailPoint and supporting technologies. Experience in integrating SailPoint with HR Systems (Workday PeopleSoft etc) enterprise infrastructure platforms (Unix Databases Active Directory LDAP ACF2 etc.) and business applications. Experience Strong understanding of user life cycle RBAC policies enterprise roles rules Lifecycle events and provisioning workflows etc. to enable the engineering and onboarding of systems and applications on the SailPoint platform. Working knowledge of IAM industry standards & protocols including SAML OpenID Connect Oauth RBAC LDAP Kerberos etc Strong Programming skills (Java BeanShell JSP/Servlets PERL Unix Shell scripts Batch Powershell VB Script SQL PL/SQL etc) in a DevOps environment Multiple operating systems such as UNIX Windows Linux AIX etc Web technologies (WebServices RESTful API frameworks Application servers like Tomcat/JBoss JSON etc) Database technologies (Oracle SQL Server) Single Sign On MFA SCIM and Federation Directory integration including Active Directory LDAP Virtual Directories Automation and/or scripting skills Must have a working knowledge of virtualization (e.g. VMware HyperV) and LAN/WAN/Firewall/VPN network technologies monitoring and support best practices. Have a good understanding of current regulatory environment and related implications to identity management security and audit compliance

Job Summary As an Application Security Engineer you will play a crucial role in safeguarding our digital assets and ensuring the integrity of our identity management systems. You will work in a hybrid model collaborating with teams across different shifts to implement and maintain security protocols. Your expertise in Sailpoint IdentityIQ and Identity Management & Governance will be vital in enhancing our security posture. Responsibilities Hands-on experience in the implementation administration configuration and support of SailPoint and supporting technologies. Experience in integrating SailPoint with HR Systems (Workday PeopleSoft etc) enterprise infrastructure platforms (Unix Databases Active Directory LDAP ACF2 etc) and business applications. Experience Strong understanding of user life cycle RBAC policies enterprise roles rules Lifecycle events and provisioning workflows etc. to enable the engineering and onboarding of systems and applications on the SailPoint platform. Working knowledge of IAM industry standards & protocols including SAML OpenID Connect Oauth RBAC LDAP Kerberos etc Strong Programming skills (Java BeanShell JSP/Servlets PERL Unix Shell scripts Batch Powershell VB Script SQL PL/SQL etc) in a DevOps environment Multiple operating systems such as UNIX Windows Linux AIX etc Database technologies (Oracle SQL Server) Single Sign On MFA SCIM and Federation Directory integration including Active Directory LDAP Virtual Directories Automation and/or scripting skills Must have a working knowledge of virtualization (e.g. VMware HyperV) and LAN/WAN/Firewall/VPN network technologies monitoring and support best practices. Have a good understanding of current regulatory environment and related implications to identity management security and audit compliance

Gist about our company: A leading venture capitalist (VC) in Silicon Valley commented that “ Evergent is a diamond in the rough ”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 600+ professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems. The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us. Job Title: Cloud & IT Security Analyst Location: Hyderabad Job duties include planning and implementing security measures to protect Evergent SaaS systems, Internal networks, and data Platform. Must have experience and be up-to-date on the latest Information Security intelligence, including hackers’ methodologies, to anticipate security breaches. You will be responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network. Roles and Responsibilities: • Monitor and protect organizational cloud infrastructure and IT systems • Conduct security assessments and vulnerability scans Conduct Pen Testing, DAST and SAST • Analyze security logs and investigate potential threats • Implement and maintain security controls and policies • Manage cloud security configurations • Respond to and mitigate security incidents • Assist with annual Security Audits for PCI-DSS, SSAE18, GDPR and more • Respond to Client RFP/RFI as it relates to Evergent Security • Protect system by defining access privileges, control structures, and resources • Recognize problems by identifying abnormalities; reporting violations • Implement security improvements by assessing current situation; evaluating trends anticipating requirements Copyright © 2024 Evergent, Inc., All Rights Reserved Required Skills: - Cloud platform knowledge (AWS, Azure, Google Cloud) - Cybersecurity principles - Network security - Risk management - Compliance frameworks (NIST, ISO 27001) - Security tools (SIEM, IDS/IPS) Typical Certifications: - CompTIA Security+ - AWS Certified Security - Specialty - (ISC)² CCSP - CISSP Qualifications and Education Requirements: BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree Preferred Skills: • 4 to 8 years of experience in information technology or security • Strong communications skills, both written and oral • Organized, responsive and highly thorough problem solver • Minimum Certification of Associate’s degree in Computers, Technology or related field • Technical Knowledge: UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, eTrust Access Control, ESM, and IDS. DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS and web security architecture, mySQL, subversion, AntiVirus,.. Experience: 4-8 Years Show more Show less

Job Title: Network Orchestration and Control (NORC) Company Overview Team Geek Solutions is a forward-thinking technology company dedicated to providing innovative solutions in network orchestration and control. We pride ourselves on our commitment to excellence, teamwork, and fostering a culture of continuous learning and development. Our mission is to empower businesses by optimizing their network operations, ensuring they can leverage technology for maximum efficiency. At Team Geek Solutions, we value creativity, collaboration, and a passion for technology. Role Responsibilities Design, develop, and implement network orchestration solutions. Manage and optimize network traffic to improve performance. Configure and maintain network devices and services. Monitor network performance and troubleshoot issues as they arise. Integrate orchestration frameworks into existing network infrastructures. Develop scripts to automate routine network management tasks. Ensure network security measures are effectively implemented. Work with cloud service providers to enhance network functionality. Conduct regular network assessments to identify areas for improvement. Collaborate with cross-functional teams to support network operations. Provide technical guidance and support to junior team members. Document network designs and configurations for reference. Stay updated on industry trends and emerging technologies. Participate in on-call rotation for after-hours network support. Engage in continuous training and development initiatives. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in network management or orchestration. Strong knowledge of networking principles and protocols. Experience with configuration management tools. Familiarity with traffic management techniques. Proficiency in scripting languages such as Python or Bash. Understanding of network security frameworks. Experience with VPN configurations and management. Strong troubleshooting and problem-solving skills. Knowledge of cloud services and their integration with networks. Certifications in networking (e.g., CCNA, CCNP) are a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on quality and performance. Willingness to adapt to new technologies rapidly. Skills: scripting languages,network security,cloud services,network orchestration and control,norc,network control,leadership,sme Show more Show less

Job Title: Network Orchestration and Control (NORC) Company Overview Team Geek Solutions is a forward-thinking technology company dedicated to providing innovative solutions in network orchestration and control. We pride ourselves on our commitment to excellence, teamwork, and fostering a culture of continuous learning and development. Our mission is to empower businesses by optimizing their network operations, ensuring they can leverage technology for maximum efficiency. At Team Geek Solutions, we value creativity, collaboration, and a passion for technology. Role Responsibilities Design, develop, and implement network orchestration solutions. Manage and optimize network traffic to improve performance. Configure and maintain network devices and services. Monitor network performance and troubleshoot issues as they arise. Integrate orchestration frameworks into existing network infrastructures. Develop scripts to automate routine network management tasks. Ensure network security measures are effectively implemented. Work with cloud service providers to enhance network functionality. Conduct regular network assessments to identify areas for improvement. Collaborate with cross-functional teams to support network operations. Provide technical guidance and support to junior team members. Document network designs and configurations for reference. Stay updated on industry trends and emerging technologies. Participate in on-call rotation for after-hours network support. Engage in continuous training and development initiatives. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in network management or orchestration. Strong knowledge of networking principles and protocols. Experience with configuration management tools. Familiarity with traffic management techniques. Proficiency in scripting languages such as Python or Bash. Understanding of network security frameworks. Experience with VPN configurations and management. Strong troubleshooting and problem-solving skills. Knowledge of cloud services and their integration with networks. Certifications in networking (e.g., CCNA, CCNP) are a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on quality and performance. Willingness to adapt to new technologies rapidly. Skills: scripting languages,network security,cloud services,network orchestration and control,norc,network control,leadership,sme Show more Show less

Job Title: Network Orchestration and Control (NORC) Company Overview Team Geek Solutions is a forward-thinking technology company dedicated to providing innovative solutions in network orchestration and control. We pride ourselves on our commitment to excellence, teamwork, and fostering a culture of continuous learning and development. Our mission is to empower businesses by optimizing their network operations, ensuring they can leverage technology for maximum efficiency. At Team Geek Solutions, we value creativity, collaboration, and a passion for technology. Role Responsibilities Design, develop, and implement network orchestration solutions. Manage and optimize network traffic to improve performance. Configure and maintain network devices and services. Monitor network performance and troubleshoot issues as they arise. Integrate orchestration frameworks into existing network infrastructures. Develop scripts to automate routine network management tasks. Ensure network security measures are effectively implemented. Work with cloud service providers to enhance network functionality. Conduct regular network assessments to identify areas for improvement. Collaborate with cross-functional teams to support network operations. Provide technical guidance and support to junior team members. Document network designs and configurations for reference. Stay updated on industry trends and emerging technologies. Participate in on-call rotation for after-hours network support. Engage in continuous training and development initiatives. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in network management or orchestration. Strong knowledge of networking principles and protocols. Experience with configuration management tools. Familiarity with traffic management techniques. Proficiency in scripting languages such as Python or Bash. Understanding of network security frameworks. Experience with VPN configurations and management. Strong troubleshooting and problem-solving skills. Knowledge of cloud services and their integration with networks. Certifications in networking (e.g., CCNA, CCNP) are a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on quality and performance. Willingness to adapt to new technologies rapidly. Skills: scripting languages,network security,cloud services,network orchestration and control,norc,network control,leadership,sme Show more Show less