Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online) Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem Experience managing high-priority vendor escalations and engaging directly with Microsoft Support Familiarity with ITIL practices and integrating them into daily operations A self-starter mindset—you take initiative, work independently, and follow through until the job is done Flexibility to support on-call rotations and critical after-hours incidents Bonus Points Microsoft Certifications: Azure Administrator (AZ-104) or equivalent PowerShell proficiency for scripting, automation, and troubleshooting In-depth experience with Microsoft 365 administration across all core services Powered by JazzHR nbaJlHCfai Show more Show less

Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online) Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem Experience managing high-priority vendor escalations and engaging directly with Microsoft Support Familiarity with ITIL practices and integrating them into daily operations A self-starter mindset—you take initiative, work independently, and follow through until the job is done Flexibility to support on-call rotations and critical after-hours incidents Bonus Points Microsoft Certifications: Azure Administrator (AZ-104) or equivalent PowerShell proficiency for scripting, automation, and troubleshooting In-depth experience with Microsoft 365 administration across all core services Powered by JazzHR cNKsVw2wyW Show more Show less

DevOps Engineer – ServiceNow Location: Remote Experience Level: Senior (5+ Years) Position Overview: We are looking for an experienced DevOps Engineer – ServiceNow who will be responsible for enabling automation, continuous integration, and seamless deployment within the ServiceNow ecosystem. This role demands strong technical knowledge of CI/CD pipelines, Infrastructure as Code (IaC), cloud platforms, and API integrations, as well as a working understanding of platform performance optimization and security basics. Key Responsibilities: Set up and maintain CI/CD pipelines for ServiceNow applications Automate deployments using Infrastructure as Code (IaC) tools such as Terraform or Ansible Manage ServiceNow instances: performance tuning, system upgrades, and configuration Integrate ServiceNow APIs with external tools for end-to-end automation Handle cloud infrastructure optimization, scaling, and security configurations Technical Skills Required: ServiceNow Scripting & Configuration: JavaScript, Glide API, Flow Designer, UI Policies CI/CD Tools: Jenkins, GitLab, Azure DevOps (any) Cloud Platforms (Hands-on with any one): AWS, Azure, or GCP Infrastructure as Code (IaC): Terraform, Ansible & CloudFormation Containers & Orchestration (Preferred but not mandatory): Docker, Kubernetes and Helm API Integrations: REST & SOAP Monitoring Tools (Any exposure is beneficial): Splunk, ELK Stack & Prometheus Security & Networking Basics: VPN, Firewalls & Access Control Soft Skills: Strong troubleshooting and debugging abilities Clear and effective communication skills Ability to work collaboratively in Agile environments High attention to detail and commitment to quality Show more Show less

Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online) Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem Experience managing high-priority vendor escalations and engaging directly with Microsoft Support Familiarity with ITIL practices and integrating them into daily operations A self-starter mindset—you take initiative, work independently, and follow through until the job is done Flexibility to support on-call rotations and critical after-hours incidents Bonus Points Microsoft Certifications: Azure Administrator (AZ-104) or equivalent PowerShell proficiency for scripting, automation, and troubleshooting In-depth experience with Microsoft 365 administration across all core services Powered by JazzHR 5WbPNJhSSD Show more Show less

Job Title: Helpdesk / Service Desk Executive Client & Project: Accenture-JSW Location: Electronic City Phase 1, Bangalore, Karnataka Employment Type: Full-time, On-site-24*7 Rotational Shifts-6 Working Days Experience Required: 3+ years Job Summary: We are seeking a skilled and customer-focused Service Desk L2 Engineer to provide advanced technical support and issue resolution. You will act as an escalation point for the L1 team, troubleshoot complex IT issues, and ensure prompt service delivery while maintaining high customer satisfaction. Key Responsibilities: Respond to and resolve escalated technical issues from L1 support via phone, email, chat, or ticketing systems (e.g., ServiceNow, Jira, Zendesk). Troubleshoot hardware, software, networking, and system issues (Windows, macOS, Office 365, VPN, printers, etc.). Handle user account administration (Active Directory, Azure AD, Exchange, M365). Diagnose and resolve issues related to end-user devices, virtual desktops, remote access, and mobile device management. Perform system checks, patch management, and routine maintenance tasks. Collaborate with infrastructure, network, and application teams for complex incident resolution. Create and update technical documentation, knowledge base articles, and standard operating procedures (SOPs). Monitor ticket queues, follow SLAs, and ensure timely incident and service request resolution. Participate in IT projects and initiatives such as onboarding/offboarding, migrations, and deployments. Provide mentoring and guidance to L1 support team members. Required Skills: Proficiency in using ticketing tools like ServiceNow. Strong understanding of ITIL frameworks and service desk operations. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with remote desktop applications and support tools. Basic knowledge of networking concepts and troubleshooting. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified Professional (MCP). Experience in supporting enterprise-level IT environments. Work Environment: Location: Electronic City Phase 1, Bangalore — a major IT hub with excellent connectivity and amenities. Shift: Rotational (including evenings, weekends, and holidays). Immediate joining preferred. Job Type: Full-time Pay: ₹17,953.90 - ₹25,836.33 per month Shift: Rotational shift Work Location: In person

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory, Group Policy, and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive. Support Azure Active Directory integration, Intune/Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security, including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure, AWS, or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

Job Summary: As a Security Software Designer, you will be responsible for designing, developing, and implementing software solutions that protect systems and networks from cyber threats. You will work closely with cross-functional teams to ensure that security is integrated into every phase of the software development lifecycle. Primary responsibilities: 1. Carry security assessment Complying to requirements on Embedded Product Using Threat Model , Threat & Risk Analysis and vulnerability analysis. 2. Bring up the Security Architecture and Design as per the Need of the project to mitigate/Remediate the threats and Get final Cybersecurity approval for Release. 3. Design and Develop the Secure Embedded software applications 4. Analyze and propose mitigation for Security scan results - SAST,DAST,SCA and FST requirements. 5. Collaborate with Development team of Different Product lines to propose and integrate the secure Practices in product design lifecycle Qualification / Requirement: • Bachelor’s/Master’s degree in CS/E&C/IS with Overall Working experience of 8+ Years in Embedded System with Cybersecurity • Proven experience in Secure software design development with security practices. • Strong understanding of security protocols, cryptography, and secure coding techniques. • Excellent problem-solving skills and attention to detail. Essential Requirements: • Very strong technical knowledge on Secure Embedded system Design and Implementation in Bear Metal & Embedded Linux – Secure Boot, Serial, USB, Ethernet and IoT • Hands experience with Programming Language C, C++ and Python • Secure Design Patterns & Principles, Standards IEC62443, NIST 800 Standard OWSAP, CWE • Working experience with Network Protocols, network Infrastructure and services in Embedded LinuxFirewalls, Router, Switches, VPN, HTTP, SSH,SFTP,FTP,TFTP,SNMP,DHCP,MQTT,MQTTS,NTP etc • Cryptographic Concept - Storage of passwords, accounts, keys, Certificates use, Crypto Key Management, Key Generation and Key Usage Desired Requirements : • Sound Knowledge on the Network Security Protocols HTTPS, SSL,TLS • Authentication and Authorization • Gitlab Repository and Pipeline Concept • Design and Development experience in FPGA,PLC,Cloud and IOT based secure systems • Study and Propose best Security design Solution to meet the project needs • Understand and Comply to customer proposed security Requirements and Standards • Risk Assessment • Security Scan tools Knowledge Polaris, Blackduck etc… • Ability to perceive the system knowledge and Analyse the Threat Surface and Vector of threat • Proficient enough to Propose and Conceptualize the Security solution based on the Technology domain Show more Show less

Job Description: Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference. As a Network engineer, you should possess capability for managing and designing the network infrastructure, including but not limited to, installation, setup/configuration, troubleshooting, tuning, and maintenance of networking and related equipment as defined in the tender. should have technical expertise to design, manage deployment and maintenance of IT network infrastructure, including but not limited to, administration of appropriate access protection, audit control, system recovery methods and procedures, prevention of breaches, awareness training etc. Position Description: We are looking for the position of Network Engineer with 8 to 10 years of experience in Network Administration and Network Security. Responsibilities: Manage and administer Palo Alto firewall, Cisco WSA, Zscalar proxy, Cisco Switches and Aruba Wireless system Monitor network performance, troubleshooting network problems and outages, scheduling upgrades. Secure network systems by establishing and enforcing policies and defining and monitoring access. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Manage network uptime and maintain SLA within permissible limits. Ensure that the change management system is adhered to and that all changes to the network infrastructure are documented and approved. Mandatory Skills: Strong expertise in enterprise routing and switching environment, 3layer network architecture and enterprise wireless networks. Should have knowledge on data network equipment software / version upgrade to the latest stable firmware releases. Proficient in firewall administration - Palo Alto, Cisco FTD/ASA. Hands on experience in Cisco Iron Port proxy servers. Experience with network configuration management and monitoring tools. Experience with SDWAN and MPLS network Protocols such as BGP/OSPF/Static routes, TCP, IPv4, DNS, DHCP, MPLS, SDWAN, VPN - IPSEC and SSL Packet Capturing and analysing. Competency Requirement: Good communication skills, analytical and problem-solving abilities Good planning, organizing and time management skills. Certifications: CCNA/CCNP: Cisco Certification. PCNSA/PCNSE: Palo Alto Certifications Trivandrum Kerala India

Job Title: IT Engineer/ System Engineer Experience Required: 5+ Years Location: Pune Employment Type: Full-Time Required Skills & Qualifications: 5–7+ years of experience in IT infrastructure and security roles. Strong expertise in Windows Server, Active Directory, FortiGate, and M365. Hands-on experience with firewall, VPN, NAS, and endpoint protection. Familiar with ISP tools, ticket logging, and vendor coordination. Strong problem-solving and troubleshooting skills. Preferred Certifications: Microsoft Certified (Server / M365) Fortinet NSE (any level) Sophos Administrator or Engineer CCNA Soft Skills: Excellent communication and coordination skills. Self-motivated, analytical, and team oriented. High attention to detail and structured work style. Job Type: Full-time Pay: Up to ₹650,000.00 per year Schedule: Monday to Friday Education: Bachelor's (Preferred) Location: Hadapsar, Pune, Maharashtra (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Speak with the employer +91 9270001751 Expected Start Date: 01/07/2025

We are hiring at Connect4Sure Technologies Pvt Ltd! Join us as a Network Engineer to maintain and optimize our network infrastructure. If you're passionate about networking and problem-solving, we want to hear from you! Job Position: Network Engineer Work Location: Wayanad, Kerala. Responsibilities: Monitor, maintain, and optimize LAN/WAN, SD-WAN, VPN, and cloud networks. Ensure network security, performance, and compliance. Coordinate with ISPs for disruptions, invoices, and last-mile issues. Provide L1/L2 support, escalate critical incidents, and document resolutions. Maintain network logs, reports, and equipment inventory. Required Qualifications: Bachelor's degree in IT/CS (preferred). CCNA/CCNP certification. Experience in networking and ISP management. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, BGP/OSPF, firewalls. Excellent communication and coordination skills. Preferred Qualifications: Experience with AWS/Azure/GCP, network monitoring tools, and IT support. Experience : 6 months - 1 Year Preferable candidates from Kerala region. Job Type: Full-time Work Location: In person

Job Description Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing knowledge-base articles, assist with quality analysis and metrics reporting. Look for continuous process improvement opportunities and follow up with lead, peers and support engineers to continuously enhance service delivery and user experience Core Requirements And Responsibilities Essential job functions included but are not limited to the following: Support Vertafore’s global employees including US and India in a 24x5 model Proven ability to troubleshoot and resolve technical and procedural issues. Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, Active Directory, group policies, user access management, antivirus, VPN, Bitlocker or PGP encryption, and MFA (Multi factor authentication) Provide remote IT support using best practices, models, procedures via various methods (MS Teams, Zoom, email, ServiceNow, Tele-calls) Assist in managing IT assets inventory (Hardware and Software), software compliance and audits Manage and maintain roster and generate daily SLA reports Support patch management for end user computing Knowledge, Skills And Abilities Proficient in oral and written communication with ability to empathetically manage escalations and unhappy customers Proficient in ITIL Incident and problem Management Experience working with ServiceNow or any other ticketing tool A+, Microsoft and/or Apple Certified candidates preferred Excellent Customer Service and interpersonal skills for customer relations Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally. Establish rapport among peers and colleagues. Must have experience supporting US and India based customers in a 24x5 model Qualifications Bachelor’s Degree 4+ year(s) as experience as Service Desk Engineer or higher supporting tier 1/2 requests and incidents in a 24/7/365 routine Show more Show less

Configure and manage IP addresses for smart home devices (routers, switches, controllers, etc.) Set up and maintain secure local networks (LAN) and Wi-Fi systems within client installations Troubleshoot networking issues and ensure stable device communication Collaborate with the technical team to support product installations and testing Assist in configuring routers, modems, smart hubs, and third-party integration systems Maintain accurate network documentation and IP allocation logs Support on-site setup for automation projects and experience center infrastructure Ensure cybersecurity protocols and network privacy in smart setups Stay updated with industry standards and new technologies related to home automation networks Required Skills & Experience: Strong understanding of IP address configuration, subnetting, and DHCP/static setups Familiarity with smart devices, IoT platforms, and remote access protocols Experience with routers (TP-Link, D-Link, Mikrotik, etc.) and switch configurations Basic knowledge of firewalls, port forwarding, and VPN setup (a plus) Minimum 1–3 years of experience in IT/networking roles Ability to work independently and on-site (field work involved) Excellent problem-solving and communication skills

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary We are looking for Level 2 Engineer for our Device Management Team, having 4+ years of experience in Device Management. The team member will be responsible for the administration of the Security Devices like Next Gen Firewall. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. Key Roles & Responsibilities Firewall Operations & Troubleshooting: Monitor, manage, and optimize firewall performance, health, and security. Perform advanced troubleshooting of firewall-related issues, working closely with L1 and L3 teams. Investigate security incidents, network anomalies, and connectivity issues. Fine-tune firewall rules, policies, and configurations for performance and security improvements. Work on packet captures and traffic analysis to diagnose network security issues. Rule & Policy Management Review, implement, and modify firewall rules while ensuring security and compliance standards. Conduct firewall rule audits and remove redundant or obsolete rules. Manage access control policies, VPN configurations, and segmentation policies. Ensure compliance with organizational and regulatory security guidelines. Incident & Change Management Act as an escalation point for L1 engineers and assist in resolving complex firewall issues. Participate in Root Cause Analysis (RCA) for recurring firewall incidents and recommend fixes. Handle firewall upgrades, patches, and firmware updates as per change management procedures. Support IT security and compliance teams in conducting risk assessments and vulnerability remediation. BAU Operations & Automation Implement automation scripts for firewall monitoring and reporting. Optimize firewall logging, alerting, and monitoring for proactive security management. Coordinate with vendors and OEM support teams for hardware/software troubleshooting. Documentation & Reporting Maintain up-to-date documentation on firewall configurations, rule changes, and security incidents. Prepare reports on firewall performance, threat activities, and policy violations. Provide training and mentorship to L1 engineers on firewall best practices. Basic Qualifications Bachelor’s degree in IT, Computer Science, or a related field. Relevant security/network certifications such as CCNP Security, Fortinet NSE 3+, Palo Alto PCNSA/PCNSE, Check Point CCSA/CCSE, Juniper JNCIS-SEC, or equivalent. Strong verbal and written communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work with minimal levels of supervision or oversight. Ability to work in a 24x7 environment (if required) and manage escalations effectively. Preferred Qualifications ITIL Foundation Experience in working in shifts and hands on experience with ITIL framework Worked on multiple clients’ environments and deployment Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

The Service Desk Analyst will serve as the first point of contact for end-users seeking technical assistance. The role involves diagnosing and resolving technical issues, escalating complex cases, and ensuring excellent service delivery. Strong communication skills, technical expertise, and a commitment to customer satisfaction are essential. Key Responsibilities First-Line Support Respond promptly to incoming calls and tickets. Identify, diagnose, and resolve or escalate hardware, software/application, and network issues. Incident Management Log and prioritise incidents and requests in the ticketing system. Escalate unresolved issues or tasks to second-line support or relevant teams. Problem Resolution Provide accurate information and troubleshooting advice to users. Maintain knowledge of common issues and solutions to enhance support efficiency. User Training and Communication Guide users through system functionalities and best practices. Communicate updates regarding system changes, outages, and resolution times. System Monitoring Monitor IT systems/applications and alert relevant teams of potential disruptions. Use documented processes to run tests on system status. Assist in maintaining system documentation and knowledge bases. Continuous Improvement Contribute to the development of service desk processes and procedures. Participate in training sessions to keep updated on technology and tools. Key Skills and Competencies Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to prioritise tasks and manage time effectively. High level of patience and empathy when dealing with users. Proficiency in technical support tools and ticketing systems. Technical Skills Operating Systems Proficiency in Windows OS (e.g., Windows 10/11) and Server 2016/2019 advantageous. Familiarity with MacOS and Linux-based systems (optional but advantageous). Knowledge of OS installation, configuration, and troubleshooting. Software and Applications Support for Microsoft Office Suite (O365) Basic knowledge of software installation, updates, and licensing management. Willing to learn in-house applications Hardware Support Troubleshooting desktops, laptops, printers, and peripherals. Knowledge of hardware diagnostics and basic repairs. Understanding of device drivers and compatibility issues. Networking Basic understanding of networking concepts such as: TCP/IP, DNS, DHCP, and VPN. Wireless and wired network troubleshooting. User Management Experience with Active Directory (AD) for: User and group account management, password resets. Familiarity with Single Sign-On (SSO). Remote Support Tools Proficiency in using remote desktop tools (BeyondTrust/Bomgar) Tools like Windows Remote Desktop Ticketing Systems Experience with ServiceNow Ability to log, categorise, prioritise, and track incidents and requests effectively. IT Security Basics Awareness of common cybersecurity practices: Password policies, phishing prevention, and malware identification. Basic troubleshooting of antivirus software and firewalls. Telephony Systems Basic troubleshooting of MS Teams Mobile Device Management (MDM) Familiarity with MDM Intune platform for managing smartphones, tablets, and other mobile devices. Backup and Recovery Basic understanding of backup solutions and data recovery processes. Additional Skills (Role-Specific or Advanced) Cloud Platforms: Basic understanding of Office 365 ITIL Framework: Familiarity with Incident, Problem, and Change Management. Qualifications A bachelor's degree in IT, Computer Science, or a related field is advantageous. Relevant certifications (e.g., ITIL Foundation, CompTIA A+) are a plus. Proven experience in a similar role or technical support position. Performance Metrics Ticket update and resolution time. User satisfaction ratings. Accuracy in issue documentation. Adherence to SLAs (Service Level Agreements). Work Environment Fast-paced environment with a focus on teamwork and collaboration. The team will work a shift/rota system to cover 24/7. Occasional extended hours during critical outages or system upgrades. Show more Show less

Location: Pune Experience: 2-4 Years Job Type: Full-Time Work Model: On-site Job Overview We are looking for a hands-on DevOps/System Administrator with strong experience in firewalls, networking, on-premise and cloud infrastructure, and automation tools . The ideal candidate should have practical expertise in Hardware Firewalls, Endpoint Security , Linux/Windows server management , security practices , and monitoring tools and AWS along with a proactive problem-solving attitude. Ideal candidate should have experience working in enterprise applications. Key Responsibilities Firewall & Networking: Manage and configure hardware firewalls (Sophos, Fortinet, SonicWall). Implement and troubleshoot IPSec VPNs, web/application filtering, NATing, and routing policies. Monitor and analyse firewall logs for suspicious activities. Configure LAN/WAN segmentation and Network peering for hybrid infrastructure. Server Administration (On-Prem & Cloud) Provision, configure, and maintain Linux (Ubuntu, CentOS) and Windows Servers. Manage VMware/Hypervisor/GenCenter virtualization platforms. Perform patch management, backups, and disaster recovery planning. Troubleshoot performance issues (CPU, memory, I/O latency) using tools like top, iotop, journalctl, etc. Automation & Monitoring Write and manage Ansible Playbooks and inventory files for bulk server updates. Deploy and manage monitoring solutions (Grafana, Prometheus, Nagios, CloudWatch). Understand PromQL for custom monitoring and alerting. Use ManageEngine, SCCM, or similar tools for patch management and compliance. Security & Compliance Implement endpoint security solutions (e.g., Trend Micro, Kaspersky, CrowdStrike, Cortex, NetProtect). Handle incident response: isolate infected systems, analyze malware, enforce USB and device control policies. Maintain access control using IAM policies and Access/Secret Keys. Conduct Root Cause Analysis (RCA) for incidents and document preventive measures. Cloud Infrastructure (AWS Preferred) Configure and manage AWS EC2, S3, IAM, VPC, Route Tables, CloudWatch. Implement secure communication between private EC2 instances across multiple VPCs. Automate infrastructure provisioning using Ansible/ Terraform and manage state files securely. Implement CloudWatch Alarms, monitoring dashboards, and log analysis. Required Skills Solid knowledge of Hardware firewall configurations, VPN setup, and network troubleshooting. Endpoint Security (Central Administration of the Antivirus, Disk Encryption, etc) Hands-on with Linux/Windows server troubleshooting, patching, and performance tuning. Good experience in AWS services, IAM roles, CLI tools, and S3-EC2 integrations. Proficient in Terraform, Ansible, or similar IaC and orchestration tools. Familiarity with monitoring tools and writing queries (PromQL or equivalent). Understanding of endpoint protection tools and incident management workflows. Good To Have Exposure to Azure cloud services. Experience in deploying web applications (Apache, Node.js, ReactJS, MongoDB). Familiarity with Docker, Kubernetes, and CI/CD pipelines. Knowledge of Disaster Recovery (DR) strategies in hybrid environments. What Kind Of Person Fits This Role Someone who likes solving tech problems and can handle pressure when things go wrong. Working in shift timings starting at 6AM to 12AM Comfortable working with both physical devices and cloud systems. Knows how to automate tasks to save time. Good at explaining technical stuff and writing documentation. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Network Administrator Network Engineer will be responsible to implement, maintain, and support client's network infrastructure. The candidate will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Responsibilities Palo Alto Firewall, Global Protect, Next Generation Threat protection features, Panorama Palo Alto Prisma Cloud (SSPM, CASB, SASE, DLP modules) Strong in Security concepts - VPN (IPSEC / SSL) Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) WAF technologies (Imperva) AWS Cloud - Basic Networking, VPNs, Direct Connect, WAF, Load Balancers Zscaler awareness (ZIA/ZPA) solutions Strong in TCP/IP concepts, HTTP, DNS, DHCP and general networking and infrastructure support protocols Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability, resource utilization, trending, capacity planning and reliability Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Liaise with vendors and other IT personnel for problem resolution Other Requirements Candidate should be willing to work in Night shift and Rotational Weekend On-call support. Candidate should have in-depth technical understanding and SME level knowledge in Security products Expert in Palo Alto solutions (NGFW, Prisma cloud, Global protect), Illumio and Imperva WAF Strong analytical and communication skill and ability to handle Client leadership in Technical and troubleshooting bridge calls Ability to work and support on Service management tools like Service Now. Experience in handling Incident management, Change management, problem management, adherence to SLAs, RCA etc. Qualifications Bachelor’s degree in Computer Science or related technology field preferred Minimum of 4 years of hands-on experience on Networking concepts and troubleshooting. Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools CCNP or higher (CCIE and/or CISSP highly valued) Strong working knowledge of ITIL principles and ITSM Current understanding of industry trends and methodologies Outstanding verbal and written communication skills Show more Show less

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Job Summary Finastra is seeking a dynamic and experienced Senior Manager, Network Operations to lead a globally dispersed team responsible for the installation, configuration, maintenance, and support of all data communications and networking infrastructure across corporate offices, on-premises, and cloud data centres. This role requires a strategic leader with deep technical expertise in Cisco, Fortinet, BigIP, and cloud networking, as well as a passion for mentoring and developing high performing teams. Key Responsibilities Oversee the installation, configuration, monitoring and management of all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, and firewalls Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed Manage third party vendors in performance of meeting contract deliverables Drive the troubleshooting of network problems; open issues in the Problem and Change Management databases, record resolution; ensure all issues are resolved as per published service levels or escalate as necessary Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation Provide weekly updates of work activity to the Senior Director, Operations Participate/Drive project teams working with various Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation Work with internal and external customers to convert requirements into actionable change requests for implementation On call duties as a managerial escalation point; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary Develop and keep current a personal professional education plan with the assistance of your supervisor/manager Work with your staff to develop their education plans to further their growth Work with audit staff to maintain compliance with multiple country's regulatory requirements and reporting needs Mentor junior staff to grow and help guide them in job progression Hiring/firing of staff as necessary, must maintain familiarity with Human Resources best practices and legal requirements Technical Skills Functional knowledge of networking and data communication fundamentals including Ethernet and routing protocols (TCP/IP, Routing Protocols, etc) Functional knowledge of internetworking standards Functional knowledge of network management tools like Fortimanager, Tufin, SolarWinds, etc. Knowledge of OSI protocol model Function hands on experience of Cloud networking principals in Azure and AWS Competencies University degree or college diploma in computer studies or equivalent experience Experience leading teams of 10+ individuals Cisco certification a bonus Six Sigma and ITIL is a bonus 10+ years hands on technical experience 4+ years hands on lead/managerial experience Experience in Incident change, Service Now, Change management Benefits We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Show more Show less

SUMMARY Job Summary: We are seeking a proactive and customer-focused L1 Support Engineer (Windows Desktop Support Voice) to provide technical assistance to end-users via voice calls. The ideal candidate will have experience resolving hardware/software issues on Windows platforms, handling inbound support calls, and working with ticketing systems in a service desk or helpdesk environment. This role demands strong communication skills, a keen ability to troubleshoot remotely, and a solid understanding of desktop environments and common user issues. Key Responsibilities: Respond to and resolve user-reported incidents via voice, email, or ticketing systems Provide first-level troubleshooting support for Windows desktops, laptops, printers, and common software issues Assist with installation and configuration of Windows OS, MS Office, Outlook, VPN, and peripheral devices Log incidents accurately in ticketing tools and escalate unresolved issues as per SLAs Handle user account management tasks like password resets and access issues (e.g., via Active Directory) Guide users through troubleshooting steps over the phone in a clear, user-friendly manner Maintain documentation and follow knowledge base/SOPs for standard fixes Collaborate with L2 teams for escalation and resolution tracking Must - Have Skills: 1 3 years of experience in Windows desktop or IT helpdesk support roles Strong working knowledge of Windows 10/11 , desktop hardware, and common software troubleshooting Proficiency in handling inbound voice-based technical support for end-users Familiarity with ticketing systems (e.g., ServiceNow, ManageEngine, or similar) Hands-on experience with Outlook, VPN, printers, and MS Office suite Understanding of Active Directory for basic user support tasks Excellent communication and problem-solving skills Good to Have: ITIL Foundation certification Exposure to remote access tools (e.g., AnyDesk, TeamViewer, RDP) Experience in BPO/IT Service Desk Voice environments Familiarity with Shift-based / 24x7 support models

Network Operations Engineer (Hybrid in Pune or Bangalore, India ) We are looking for a Network Operations Engineer for a large technology company. This role will play a vital role in the day-to-day operations, troubleshooting and maintaining the uptime of network services within our datacenter and office infrastructure. You will work closely with users, follow established guidelines, and contribute to successfully maintaining the network service SLA. This is a 6-month contract (conversion to FTE possible), 40 hr/week, Hybrid (2 days onsite) role in Pune, India or Bangalore, India. Must work swing shifts on an 8-week rotation: 2 weeks 7 am to 4 pm IST; 2 weeks 9:30 am to 5:30 pm IST; 2 week 2 pm to 11 pm IST; 2 weeks 11 pm to 7 am IST. Responsibilities Handle day-to-day operations and respond to network-related tickets promptly and effectively. Implement and maintain core networking protocols such as TCP/IP, BGP, OSPF, VPC, HSRP, VRRP, STP, VLAN, etc. Participate in on-call rotations and promptly respond to network alerts and incidents. Maintain VPN and secure remote access solutions to ensure datacenter accessibility while maintaining security. Ensure adherence to SOPs for day-to-day operations set by the Network Architect throughout the project. Conduct network troubleshooting to identify and resolve issues promptly. Perform network troubleshooting to identify and resolve Layer 2 and Layer 3 network issues. Follow the change management process to perform network configuration changes and troubleshooting. Requirements 5-8 years of experience as a Network Operations Engineer with a focus on core networking protocols. Experience with routers, switches MUST Experience with Cisco Application Centric Infrastructure (ACI), or Arista highly preferred Knowledge of modern data center solutions Proven experience in network troubleshooting and problem-solving. Willingness to participate in on-call rotations and promptly respond to alerts. Strong understanding of TCP/IP, BGP, OSPF, VPC, HSRP, VRRP, STP, VLAN, firewalls, etc. Familiarity with network security principles and experience in setting up VPN and secure remote access solutions, preferred Certifications such as CCNA or CCNP, preferred. Bachelor's Degree Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Network Operations Engineer (Hybrid in Pune or Bangalore, India role). Please feel free to forward this project opening to others who may be interested. Show more Show less

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

We are looking for software engineers with a QE focus who can work in a fast paced environment that is at the cutting edge of WAN edge & Cloud networking. You will fit into this role if you have an eye for delivering high quality, high performance & scalable software driven by automation. The ability to take a customer centric, big picture approach to QE will be an added advantage. In this role you will find yourself working at all levels of the QE process starting from crafting feature specific test cases to customer centric system level tests. What you will be doing Understand the product/feature requirement, review the design and write test plans that suits the customer use cases Responsible to own a feature end to end - starting from testing, automation, script error free run in regression and customer issues handling around that Thorough understanding of the product features and building the ability to debug the customer issues and suggest/implement the workarounds if applicable Need to perform different types of testing that includes functional, system, performance and scale tests Need to create the distributed complex test setups in various cloud platforms and hypervisors based on the requirement Work closely with cross functional teams at various stages of product development to meet the feature deliverables in a release Required skills and experience Minimum 8 years of experience and should have the mix of product testing and automation expertise Strong expertise in L2/L3 networking concepts, routing protocols, VPN, IPSec and WAN architecture Strong expertise SDWAN product/feature functionalities Strong experience in performance/scale and system testing Strong expertise with at least one common endpoint platform (Windows, iOS, Android OS/X) Windows/Mac OS system/server side experience with strong knowledge to bring up test environments, testing and troubleshooting Strong expertise in python programming language and should be able to do automation driven testing Familiarity with Docker, Kubernetes environments Experience with scalable cloud native multi-tenant architectures Familiarity with one of the major server virtualisation products (ESXi, KVM) & IaaS platforms (Azure, AWS, GCP) Familiarity with various functional test tools, packet crafting/replaying and security test tools System/server side experience for troubleshooting and strong knowledge of Linux. Good working knowledge in CI/CD deployment in public clouds Technical know-how of source code systems like Github Desired Technical Skills Experience in designing test framework Experience in front-end web UI automation tools like selenium, cypress Experience with traffic generator tools like Spirent and Ixia Experience with web programming and HTTP based APIs (REST or GraphQL) Additional Skills Eagerness to learn new products and technologies Strong verbal and written communication skills. Able to communicate in an open, transparent and consistent manner with team and co-workers. Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly. Achievement oriented and willing to take responsibility for their own actions. Believe in innovation and out-of-the box thinking to foster originality of ideas Education BSCS or equivalent required, MSCS or equivalent strongly preferred

Required experienced Network Administrator to manage and support our web portal infrastructure. Candidate will be responsible for ensuring high availability, optimal performance, and robust security across all servers and network components.

Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA s Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Years of experience needed - Minimum 6 to 12 months Technical Skills: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support Certifications Needed: MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis

Location: Mumbai Experience: 4 - 6 Years Notice Period: Immediate to 15 Days Overview We are looking for a skilled Oracle Cloud Administrator to join our dynamic IT infrastructure team. This role is pivotal in managing, maintaining, and optimizing Oracle Cloud Infrastructure (OCI) environments. As an Oracle Cloud Administrator, you will be responsible for the secure and efficient operation of cloud-based systems that power mission-critical applications and services. This is an excellent opportunity for professionals looking to enhance their careers in cloud technologies while working in a collaborative, fast-paced environment that encourages innovation and continuous learning. Key Responsibilities Deploy and manage OCI resources such as Compute instances, Object Storage, Virtual Cloud Networks (VCNs), and Load Balancers. Implement and manage IAM policies , ensuring security and compliance across all OCI services. Execute backup and disaster recovery strategies to protect critical business data. Monitor, log, and optimize resource utilization to maintain system performance and control costs. Configure and maintain OCI monitoring and alerting tools for performance and availability tracking. Set up and manage networking components including subnets, security lists, route tables, and VPN connections. Use automation tools (e.g., Ansible, Terraform) for efficient provisioning and configuration of infrastructure. Provide technical support to development and DevOps teams regarding OCI best practices. Troubleshoot cloud infrastructure issues and ensure system reliability and uptime. Maintain thorough documentation of configurations, processes, and best practices. Required Qualifications Bachelor s degree in Computer Science, Information Technology , or a related field. 3 to 6 years of proven experience as an Oracle Cloud Administrator or in a similar cloud operations role. Hands-on experience managing OCI resources , including security, networking, and compute services. Familiarity with Oracle Cloud IAM , VCN configuration, and identity federation. Strong knowledge of cloud security practices and incident response procedures. Experience with backup tools, disaster recovery planning , and execution in cloud environments. Proficiency in using monitoring and logging tools within OCI. Solid understanding of scripting and infrastructure automation using Terraform and Ansible . Key Skills Oracle Cloud Infrastructure (OCI) administration Cloud networking, VPN setup, and security groups OCI IAM policies and access management Logging, monitoring, and performance tuning in OCI Automation tools: Terraform, Ansible (preferred) Backup and disaster recovery planning Excellent problem-solving and collaboration skills Strong written and verbal communication abilities About Us At NCG, we believe in the power of technology to drive business transformation. Our culture fosters innovation, teamwork, and continuous growth , providing a supportive space for professionals to thrive. Join us and contribute to building resilient, secure, and scalable cloud solutions that support our business vision and client success.