Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. As an OpenStack Architect and Engineer, he/she will be responsible for designing, deploying, managing, and optimizing private cloud infrastructure solutions using OpenStack and collaborate with cross-functional teams to ensure high availability, scalability, and performance of the cloud environment, catering to the business's evolving needs. Also troubleshoot issues, automate infrastructure processes, and provide strategic direction for future cloud deployments. Key Responsibilities: 1. Open Source & OpenStack Architecture Design, develop, and implement open-source cloud solutions with OpenStack, Kubernetes, and containerized platforms . Architect highly scalable, secure, and resilient private/public cloud infrastructure aligned with business goals. Integrate open-source tools and frameworks into cloud and on-premises environments. Develop governance models and best practices for open-source adoption. 2. Deployment & Optimization Deploy, configure, and manage OpenStack services (Nova, Neutron, Swift, Glance, Keystone, Cinder). Optimize performance, scalability, and security of open-source architectures . Implement automation, orchestration, and CI/CD pipelines for cloud workloads. 3. Security & Compliance Implement security best practices in open-source environments , including IAM, encryption, and network segmentation. Ensure compliance with industry standards and data protection regulations. Collaborate with security teams to enhance threat detection and mitigation . 4. Cloud Integration & Migration Support hybrid/multi-cloud strategies , integrating OpenStack with AWS, Azure, and Google Cloud . Migrate workloads from legacy systems to open-source cloud platforms . Work with network, storage, and application teams to enable seamless cloud adoption. 5. Collaboration & Mentorship Work closely with developers, DevOps, and infrastructure teams to enable open-source adoption. Mentor and guide junior engineers , ensuring skill development in open-source technologies. Contribute to the open-source community , participating in forums and contributing to projects. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyper scaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Deep expertise in OpenStack architecture , deployment, and operations. Strong knowledge of Linux administration (RHEL, Ubuntu, CentOS). Proficiency in Kubernetes, Docker, and container orchestration . Hands-on experience with Terraform, Ansible, Puppet, or Chef for automation. Networking expertise with SDN, vLANs, VPNs, and OpenStack Neutron . Experience with Ceph, Swift, and distributed storage solutions . Solid understanding of cloud-native security and IAM frameworks. Proficiency in scripting languages like Python, Bash, or Go . Preferred Technical and Professional Experience Experience with hybrid cloud solutions integrating OpenStack with AWS, Azure, or GCP . Familiarity with DevOps, CI/CD, and GitOps workflows . OpenStack or cloud-related certifications Contributions to open-source projects or active participation in communities. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Responsibilities: 1 Switch Plug-in Optimization (wired) Align endpoint, L2, L3 association with same CounterACT appliance and Configure Connectivity Group Re-valuate and re-configure polling Intervals for L2 and L3 switches and routers after configuring connectivity groups. Validate and fix L2(MAC)/L3(ARP) Polling to ensure L3 devices are polled for ARP table, L2 devices only for MAC tables. 2 Wireless Plug-in Configuration Add any Wireless Controllers to the plugin Align Wireless controllers with CounterACT appliance for polling. 3 Classification Policy Classification Sub-Rules creation and clean up based upon: Device type (Vendor, Model, OS etc.) NIC MAC Authentication (MAB, dot1X etc.) 4 OT/iOT NAT Windows Mobile Devices Macintosh Printers VOIP Headset (HaloLens, Meta Quest etc.) Camera Network Devices Linux/Unix/AIX Unclassified 5 Clarification Policy creation OT/iOT Clarification Policy Unclassified Clarification Policy Validate comments in sub-rules Remove initial implementation troubleshooting sub-rules (Port 22 open, netbios/dns name, etc.) Review and restructure Network Device Clarification Policy 6 Control Policy Optimization: Create catch all buckets/sub-rules in each control policy. Review and modify Exemption sub-rules in control policies. Add secondary blocking action of Virtual Firewall, i.e., via Channels ingesting Network Tap traffic. Review and re-configure recheck setting of control policy sub-rules based on Classification, Clarification and Discovery policy optimizations. 7 Operating System Changes: Policy to detect if a device changes OS fingerprint from one OS to another such as Windows to non-windows. Windows Version Changed on a managed device. VPN Plug-in Configuration: Configure VPN plugin to help identify and validate devices connecting via VPN. Show more Show less

Greetings from Mphasis! We are hiring for Tech Engineer - SD . Location - Hyderabad Relevant Experience - 4 to 5 years of related experience in Help Desk support with Mac Laptops Shift Timing - Should be comfortable with 24*7 Rotational. Notice period - Immediate Qualification - Any Min. Graduate / Preferred - B-Tech/ BE Roles & Responsibilities : Experience with Mac laptops mandatory. Basic networking knowledge including VPN, DNS, etc. Managing and administering within AD Users and Computers Familiarity with vSphere services including vCenter, virtual machines, etc. Jamf administration including device management, packaging, etc. Provide Help Desk support both in person and remotely Troubleshoot workstation issues both in person and remotely Manage work tasks using Jira ticketing Assist with handling different support requests including access management, vulnerability mitigation, etc. Assist with improving documentation within our Confluence space Interested candidates can share your updated resume copy on apoorva.kapale@mphasis.com. Show more Show less

Position Summary Deputy Manager – Firewall Operations - Deloitte Support Services India Private Limited Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Touché Tohmatsu Limited (DTTL) Global supports our network of national member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports. The Deloitte Firewall Management services is responsible for the firm’s overarching goals of enhancing data protection, standardizing, and securing critical infrastructure. As part of this effort, the Firewall Management service provides robust firewall security solutions to safeguard our network infrastructure. We are currently seeking a Firewall Operations Engineer to join our team. Work you’ll do The Firewall Operations Engineer role reports to the Manager of the Firewall Operations team. The role focuses on providing operational support and management of the Firewall infrastructure. The position works closely with the Architecture, Engineering, and Technical Delivery teams responsible for 24x7 firewall support to the Deloitte member firms. Key Responsibilities: Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure. First responder to monitored alerts, incidents, and issues. Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Perform firewall policy changes, analysis and clean-up as requested by firms. Provide visibility and insight to assist customers with firewall activity and usage information. Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location. Coordinate, triage, and troubleshot activities with customers. Accountable for executing tasks according to established standards, procedures, and processes. Able to communicate and work with customers and peers in different time zone and countries. Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management. The Team The team At Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Location : India Work shift Timings : 11 AM to 8 PM Qualifications Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience 8 - 10 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role. Expert level knowledge of Check Point firewalls including additional blades. Knowledge of Palo Alto and Cisco firewalls Knowledge of LAN/WAN and network protocols Knowledge of monitoring tools and commands to ensure quick resolution to issues. Advanced level skill in firewall policy management Ability to manage support cases with external technology vendors. Knowledge of server technologies is a plus. Knowledge of virtual technologies is a plus. Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management. Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe. Discipline and experience in recognizing and handling confidential and sensitive information. Excellent time management and attention to detail is essential. Ability to effectively prioritize and execute tasks in a high-pressure environment. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG_Technology #CA-GN Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301927 Show more Show less

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 85295 46798 (Divisha)

Preferred candidate profile 3+ years of experience in network security or IT infrastructure roles. Proven hands-on experience with Zscaler ZPA and ZIA implementation and administration. Strong understanding of Zero Trust Network Access (ZTNA) principles and architecture. Experience with identity and access management (IAM) and SSO integrations. Familiarity with networking protocols, firewalls, DNS, and VPN technologies. Excellent problem-solving skills and ability to work independently or in a team

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job description: Job Description Data Network Engineer - L3 Job Description Job Brief Description We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of data network team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Responsibilities · Scoping and architecting of Network infrastructure solutions · Design of WAN/MPLS, and LAN networks, SDWAN Implementation exp Design company LANs, WANs, trust zone architectures, wireless networks, internet access, 3rd party access, Wireless network, cloud service provider connectivity and VPN solutions. · Must have Depth knowledge of Routing & Switching. · Strong security understanding and well versed with Infoblox, Firewall, Load Balancer, Zscaler (proxy) and other multi-vendor technologies. · Develop and communicate network infrastructure strategies, design standards, and related tactical plans. · Research and recommend next generation network technology, products, & services. · Consult peer groups, business units and corporate stakeholders in the development of project plans & architectures. · Provide technical direction and assistance to Network Engineers, peer infrastructure groups and other technology stakeholders in the company. · Take a holistic approach to developing technology plans incorporating technical, business, financial, process and human resourcing aspects. · Conduct research and make recommendations on products, services, protocols, and standards in support of all network procurement and development efforts. · Serve as Tier 4 Support for network operations in corporate, retail, cloud and data center network environments. Support typically involves very occasional troubleshooting, maintenance, repair, and integration activities upon escalation. REQUIREMENTS FOR SUCCESS: · Must have CCIE ( Lab) or equivalent certification or skillset · Advanced Switching/Routing, Security and/or Cloud certs or equivalent experience. · Experience with designing and building LAN, MAN, WAN, internet, VPN, WiFi, data center network environments. · 10+ years in a multinational enterprise environment that operates 7x24 services to a multitude of customers and business units. · At least 4 of those 7 years in an architect or principal engineer role for one or more large, complex networks. · Technical leadership experience in a large, complex enterprise · Experience dealing with compliance-related regulations like PCI, HIPAA, GDPR, etc. is preferred. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job Summary: As a Security Software Designer, you will be responsible for designing, developing, and implementing software solutions that protect systems and networks from cyber threats. You will work closely with cross-functional teams to ensure that security is integrated into every phase of the software development lifecycle. Primary responsibilities: 1. Carry security assessment Complying to requirements on Embedded Product Using Threat Model , Threat & Risk Analysis and vulnerability analysis. 2. Bring up the Security Architecture and Design as per the Need of the project to mitigate/Remediate the threats and Get final Cybersecurity approval for Release. 3. Design and Develop the Secure Embedded software applications 4. Analyze and propose mitigation for Security scan results - SAST,DAST,SCA and FST requirements. 5. Collaborate with Development team of Different Product lines to propose and integrate the secure Practices in product design lifecycle Qualification / Requirement: Bachelors/Masters degree in CS/E&C/IS with Overall Working experience of 8+ Years in Embedded System with Cybersecurity Proven experience in Secure software design development with security practices. Strong understanding of security protocols, cryptography, and secure coding techniques. Excellent problem-solving skills and attention to detail. Essential Requirements: Very strong technical knowledge on Secure Embedded system Design and Implementation in Bear Metal & Embedded Linux Secure Boot, Serial, USB, Ethernet and IoT Hands experience with Programming Language C, C++ and Python Secure Design Patterns & Principles, Standards IEC62443, NIST 800 Standard OWSAP, CWE Working experience with Network Protocols, network Infrastructure and services in Embedded LinuxFirewalls, Router, Switches, VPN, HTTP, SSH,SFTP,FTP,TFTP,SNMP,DHCP,MQTT,MQTTS,NTP etc Cryptographic Concept - Storage of passwords, accounts, keys, Certificates use, Crypto Key Management, Key Generation and Key Usage Desired Requirements : Sound Knowledge on the Network Security Protocols HTTPS, SSL,TLS Authentication and Authorization Gitlab Repository and Pipeline Concept Design and Development experience in FPGA,PLC,Cloud and IOT based secure systems Study and Propose best Security design Solution to meet the project needs Understand and Comply to customer proposed security Requirements and Standards Risk Assessment Security Scan tools Knowledge Polaris, Blackduck etc Ability to perceive the system knowledge and Analyse the Threat Surface and Vector of threat Proficient enough to Propose and Conceptualize the Security solution based on the Technology domain

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

About This Position A Senior Zscaler Subject Matter Expert (SME) works closely with network engineers, security architects, and cloud teams to ensure seamless deployment, operation, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. This role is crucial for maintaining secure and reliable access for enterprise environments. The SME will operate within a NOC structure, providing expert-level support for both proactive and reactive incident handling. What you will do: Operate and manage Zscaler solutions (ZIA and ZPA) in a fast-paced NOC environment. Opportunity to work alongside Global Security and network/cloud Architects to align Zscaler deployments with security standards and business requirements. Hands-on experience with large-scale cloud security and access management solutions. Lead configuration tuning, troubleshooting complex issues, and root cause analysis across Zscaler services. Participate in global service improvement initiatives and automation efforts for security operations. Continuous learning environment through exposure to latest cloud security trends and technologies. Collaboration with cross-functional teams across networking, security, and cloud platforms. What makes you a good fit: Strong expertise in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) architecture, deployment, policy design, and troubleshooting. Ability to configure, fine-tune, and troubleshoot ZIA/ZPA for different user profiles (roaming, branch users, third-party access, etc.). Experience in NOC/SOC environment handling incidents related to cloud-based proxy, VPN replacement technologies, and access control. Deep understanding of cloud security concepts (CASB, DLP, SSL Inspection, Threat Protection, Zero Trust Network Access). Strong troubleshooting skills involving user/device authentication (SAML, SCIM, Azure AD integration) and access flows. Experience with security log analysis, packet captures, and performance optimisation. Good understanding of enterprise networking (routing, switching, firewall rules, IPSec/SSL VPN) and internet traffic flows. Hands-on experience with Zscaler tools such as ZDX, App Connector, ZPA Public Service Edges, and troubleshooting tools. Ability to document root cause analyses, create runbooks, and drive knowledge sharing sessions within the team. University degree in Information Technology, Computer Science, or a related technical field is preferred. Good knowledge of scripting (Python, PowerShell) for automation is a plus. ITIL or equivalent process knowledge for incident, change, and problem management. Excellent English communication skills – both written and spoken. Strong analytical thinking, open-mindedness, and a proactive approach to learning and ownership. Experience: 5-7 years. Some perks of joining Henkel: Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets. Show more Show less

Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required.

Exp: 7yrs – 12yrs Location: Pune NP: Immediate joiner to 30days Job Description Candidates who have worked with multivendor firewalls like “Checkpoint, Palo Alto, FortiGate, Cisco firewall, VPN, SSL”. All mandatory points should be present in the candidate resume. Mandatory Support, administration and installation /upgrades of network and security platforms including multi-vendor firewalls, VPN’s, Load balancers, Security appliance. Operation And Implementation Experience, Excellent Troubleshooting Skills Manage Firewalls – Checkpoint, Palo Alto, FortiGate, Cisco firewall, VPN, SSL Manage Load balancing platforms (F5 with LTM, APM and ASM) IPSec security CCNA & CCNP Certification(Any one will work preferably CCNP) Job Location: Pune Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Show more Show less

Essential job functions included but are not limited to the following: 1- Design & Architecture o Plan, design, and implement scalable, secure, and highly available enterprise networks. o Evaluate and recommend networking solutions, hardware, and technologies for optimization and innovation. o Prepare network architecture diagrams, documentation, and topology plans. 2- Vendor & Commercial Management o Manage network-related contracts, service renewals, and SLAs. o Coordinate with finance and procurement teams for timely vendor payments and documentation. o Maintain ISP docket files, invoice tracking sheets, and network asset inventory. 3- Client & Stakeholder Engagement o Handle network-related client calls and escalations with professionalism. o Proactively communicate technical updates, incidents, or changes to stakeholders. o Translate technical issues into business language for non-technical teams. 4- Configuration & Administration o Configure routers, switches (Aruba, Cisco), firewalls (Fortinet/Sophos), wireless controllers and access points. o Manage network services: DNS, DHCP, VRRP, NAC, VPNs (site-to-site, remote access). o Apply firmware/IOS upgrades, patches, and security updates. o Routing/Switching: BGP, OSPF, STP, LACP, VPC, VSF, IRF o Wireless: Aruba (Mobility Controllers, APs), Cisco WLC, SSID configuration o Firewalls: Fortinet (NSE 4), Sophos (basic configuration & policy setup) o Protocols: VPN, VRRP, RADIUS, TACACS, ISE o Tools: NMS (Network Monitoring Systems), IPAM, NAC 5- Network Operations o Monitor network health, uptime, bandwidth usage, and troubleshoot incidents. o Lead root cause analysis (RCA) for network outages. o Coordinate with ISPs and third-party vendors for uptime SLAs and ticket resolution. -- Qualifications & Requirements: o 8–10 years of enterprise networking experience o 5+ years in managing Aruba/Cisco Wireless and Switching environments o 5+ years with firewall technologies (Fortinet preferred) * Experience with vendor and ISP coordination, renewals, payments * Experience leading a small team or function * Certifications (Added advantage): o Aruba: ACSA / ACMP o Cisco: CCNP (Routing & Switching / Wireless) o Fortinet: NSE 4 Job Type: Full-time Pay: ₹1,000,000.00 - ₹1,200,000.00 per year Schedule: Day shift Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: enterprise networking: 8 years (Required) Aruba/Cisco Wireless environment: 5 years (Required) Vendor management: 4 years (Required) Willingness to travel: 25% (Required) Work Location: In person

Preventai is a fast-growing Swedish AI company transforming how surveillance infrastructure is used in retail. Our platform connects to existing camera systems and applies advanced Video Language Models (VLMs) to detect incidents and generate real-time alerts. We work with some of Sweden’s largest grocery chains and are expanding our team to support increasingly complex networked environments. We are now looking for an experienced Network & Security Camera Engineer to lead secure, high-performance video transmission from client locations to centralized processing systems. About the Role You will be responsible for integrating Preventai’s platform into existing CCTV infrastructures, ensuring reliable and secure video transmission across diverse physical and network environments. This role requires expertise in networking, VPN architecture, IP camera systems, and video streaming protocols. You will work closely with client technical teams, Preventai engineers, and deployment personnel to ensure seamless setup and long-term performance. Responsibilities Design, configure, and deploy secure site-to-site VPNs to transmit video data to Preventai’s cloud or edge analytics nodes Set up and maintain firewalls, routers, and switches with attention to routing, security, and traffic prioritization (QoS) Optimize transmission of high-resolution video feeds using RTSP, RTMP, SRT, and HLS protocols Integrate with existing IP cameras, NVRs, and VMS platforms while adapting to legacy hardware constraints Configure long-range wireless connections (P2P and P2MP) where physical cabling is not viable Monitor, troubleshoot, and resolve performance bottlenecks across the entire video pipeline—from camera to end destination Document configurations and network topologies to support scalability and operational handover Required Skills Advanced Networking : Deep knowledge of routing, switching, VLANs, NAT, and firewall configurations (preferred: MikroTik, Ubiquiti, Cisco) QoS Implementation : Practical experience ensuring bandwidth prioritization for video transmission Streaming Protocols & Codecs : Strong command of RTSP, RTMP, SRT, HLS and H.264/H.265 codecs VPN & Security : Track record of deploying secure site-to-site VPN tunnels and managing encrypted video transport Wireless Infrastructure : Hands-on experience with deploying and managing P2P and P2MP wireless bridge solutions CCTV System Integration : Solid understanding of IP camera systems, NVRs, and VMS platforms (e.g., Milestone, Axis, Dahua) Troubleshooting : Strong diagnostic skills across video, networking, and infrastructure layers Nice to Have Experience working with edge computing devices or local AI appliances Familiarity with remote device monitoring tools and VPN orchestration platforms Understanding of data privacy, encryption standards, and GDPR compliance in video surveillance Situated or can move to Bangalore What We Offer Work in a high-impact role within a Swedish funded AI company Direct influence on how cutting-edge AI systems are deployed across real-world infrastructures Access to a highly technical team with expertise in AI, computer vision, and systems engineering Competitive compensation and benefits Remote-first setup with occasional on-site fieldwork Opportunity to define and scale infrastructure practices from the ground up How to Apply Send your CV, project references, and any documentation relevant to past CCTV or network integration work. Applications are reviewed on a rolling basis. Apply via LinkedIn or reach out to us directly with any questions. Show more Show less

Job Title: Technical Support Specialist Experience Level: 5+ Years Location: Remote Department: Infrastructure & Technical Services Job Summary: We are seeking a skilled and proactive specialist in who can provide Network Support, Windows Desktop Support, Microsoft 365 Infrastructure Support, and Server Administration Support to join our Infrastructure & Technical Services team. The ideal candidate will have over five years of hands-on experience in said mentioned support areas. This role is critical in maintaining the stability, security, and performance of our customers infrastructure. The candidate must also be bilingual in Spanish and English , with the ability to translate technical terms between the two languages. Key Responsibilities: Monitor, troubleshoot, and support enterprise network infrastructure including LAN/WAN, firewalls, and switches. Support and maintain Palo Alto firewalls, including security policies, NAT, and VPNs. Administer and support Cisco switches, VLANs, and spanning tree protocols. Collaborate with cross-functional teams to support infrastructure projects and deployments. Maintain network documentation, diagrams, and standard operating procedures. Provide support for Windows desktop environments, including installation, configuration, and maintenance. Troubleshoot and resolve hardware, software, and network issues for end users. Manage and support mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions. Administer and maintain IT service management tools such as ManageEngine. Support and configure Windows, Apple iOS and Android devices in a corporate environment. Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune. Manage user identity and access through Azure Active Directory, including conditional access policies and MFA. Monitor M365 service health, investigate incidents, and resolve issues using Microsoft 365 Admin Center and PowerShell. Support hybrid environments integrating on-premises Active Directory with Azure AD. Collaborate with security teams to enforce compliance, data loss prevention (DLP), and threat protection policies. Assist in tenant-level configuration, license management, and service adoption strategies. Administer, monitor, and troubleshoot Windows Server (2012–2022) and Linux environments. Knowledge virtualization infrastructure using VMware vSphere/ESXi. Knowledge in Deploy, configure, and maintain cloud services in Microsoft Azure . Understanding security tools such as Tenable Nessus, Cortex XDR, and ManageEngine solutions. Knowledge in Automate system administration tasks using Ansible and scripting (PowerShell, Bash). Working with teams on regular system updates, patch management, and vulnerability remediation. Ensure compliance with company security policies and industry best practices. Participate in on-call rotation and provide after-hours support as needed. A MUST / Translate technical documents and communications from Spanish to English and vice versa. A MUST / Communicate effectively with Spanish-speaking and English-speaking stakeholders. Required Qualifications: Minimum 5 years of experience in network support or administration. Knowledge with Palo Alto firewalls and Cisco switches Proficiency in Cisco switching technologies and basic routing protocols. Good understanding of TCP/IP, DNS, DHCP, VPN, and network segmentation along with identity federation (e.g., ADFS, SSO). Experience with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds). Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite. Experience with ManageEngine or similar ITSM tools. Experience with MDM platforms (e.g., Intune, ManageEngine MDM, MobileIron, AirWatch). Knowledge of iPhone and Android device configuration and support. Familiarity with Apple iOS and macOS environments. Proficiency in PowerShell scripting for automation and administration tasks. Experience with Microsoft Endpoint Manager (Intune), Exchange Online Protection (EOP), and Defender for Office 365. Excellent problem-solving and communication skills. A MUST / Fluent in both Spanish and English, with the ability to translate technical terms between the two languages. Preferred Qualifications: - Experience with cloud networking (AWS, Azure) is a plus. - Familiarity with ITIL practices and ticketing systems. Show more Show less

Talent500 is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

Greetings from Infosys BPM Ltd., We are hiring for Knowledge Manager - Service Desk in Bengaluru. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Role: Knowledge Manager - Service Desk Shift: 24/7Location: Bengaluru (Work from office) Experience: 2 - 4 Years Position Summary Ensure that the service desk is able to collect, analyze, store and share knowledge and information as and when required. The primary goal would be to improve efficiency by reducing the need to rediscover knowledge. Ensure process & KM compliance and share perspectives, ideas, experience and information; to ensure that these are available in the right place at the right time to enable informed decisions; and to improve efficiency Required skill set General knowledge & skills: Knowledge of Service Desk / Tech Support operations Excellent Analytical Skills Able to use analysis for inferences and derive short and long term knowledge management processes based on them Excellent verbal and written communications Constantly working with L2 and other teams to improve the KM Database, drive Shift left and other transformational initiatives Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Technical skills Min. 3 yrs. Experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin. Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues. Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Advance knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Intermediate Networking knowledge Familiarity with RDC (Remote Desktop Connection Service Now KM management hands on experience Job duties and responsibilities Coordinates day-to-day execution of the process Identifying and implementing changes to the process Identifying exceptions and deviations, as well as management of these situations Communicating new and changed policies Ensuring the standards and procedures are being followed Facilitating resource commitment and allocation Identifying and implementing process improvement Creating, analyzing and distributing process reports Act as focal point for process, communicate with clients, service providers, and management Facilitate resolution of issues with items not complying with the process Following defined escalation path when needed, as defined in the escalation policy Notifying the participants in the process when standards and procedures are not being followed Performing day to day process administration Ensure completeness and integrity of information collected to conduct daily operations Establishment of measurements and targets to improve process effectiveness and efficiency Responsible for evaluating the performance of the process Assists auditing of the process for compliance with documented procedures Defines those parts of the Knowledge Management Framework not defined by the Knowledge Management Owner Education and other requirement Minimum experience of 5-6 years with relevant experience in service desk/tech support Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required. ITIL trained/ certification preferred A minimum of 1 year in the role of a Knowledge Manager. Willingness to work in rotational shifts Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to akshara.r02@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Preference will be given to the Immediate Joiners Regards, Infosys BPM Talent Acquisition | INFY HR Show more Show less

Job Summary: We are looking for a Junior Azure Cloud Engineer with 2–5 years of hands-on experience in managing and supporting Microsoft Azure environments. The ideal candidate should have a solid understanding of Azure IaaS/SaaS/PaaS services, VM management, networking, identity services, and basic automation concepts. Key Responsibilities: Deploy, configure, and manage Azure virtual machines, storage accounts, virtual networks, and other resources. Monitor and support cloud infrastructure using Azure Monitor, Log Analytics, and Alerts. Assist in user and access management via Azure Active Directory (AAD), including role assignments and conditional access policies. Participate in backup and recovery operations using Azure Backup, Recovery Services Vault, etc. Maintain and troubleshoot Azure networking components (NSGs, VPN Gateway, Load Balancer, VNet peering). Work with senior engineers to execute cloud migration tasks and implement standard Azure architecture best practices. Assist in implementing and maintaining security policies, including endpoint protection and compliance configurations. Document processes, standard operating procedures, and incident reports. Requirements Required Skills and Experience: 2–5 years of experience in managing or supporting Microsoft Azure environments Experience with Azure Portal, PowerShell, or Azure CLI Hands-on experience with Virtual Machines, Azure AD, Storage, and Networking Familiarity with RBAC, resource groups, ARM templates, or Bicep is a plus Understanding of ITIL processes (incident, change, and problem management) Strong troubleshooting and communication skills Preferred Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred but not mandatory) Soft Skills: Proactive attitude towards learning and growth Team player with excellent communication and documentation skills Ability to work under guidance and escalate issues when necessary Show more Show less

Infrastructure - Network Engineer/Administrator Job Summary: Highly skilled and experienced Level 3 Network Engineer with a proven track record in designing, implementing, and maintaining complex network infrastructures. Possesses deep expertise in troubleshooting intricate network issues, optimizing performance, and ensuring network security. A proactive and collaborative team player, adept at mentoring junior engineers and contributing to strategic network planning. Skills: Core Networking Technologies & Protocols: Expert-level knowledge of TCP/IP stack and related protocols (DNS, DHCP, HTTP, SMTP, SNMP, etc.) In-depth knowledge of advanced routing protocols such as OSPF, BGP, and EIGRP, including configuration, optimization, and troubleshooting Experience with Layer 3 switching technologies, including routing protocols and inter-VLAN routing Deep understanding of WAN technologies (MPLS, IPSEC VPN , SD-WAN) Experience with network hardware from various vendors (Cisco, Juniper, Arista, Meraki , Fortinet , Palo Alto) Strong understanding of network architecture and design principles, with a focus on high availability, scalability, and industry best practices Hands-on experience with firewall configuration, with a strong emphasis on zoning policies, network segmentation, and access control best practices Ability to operate effectively in a multi-vendor environment, including familiarity with vendor-specific protocols and technologies Strong understanding of wireless networking technologies, particularly in high-density, warehouse or distribution center environments, including RF design, coverage optimization, and interference mitigation Strong understanding of Aruba and Cisco networking technologies, including configuration, management, and troubleshooting of wired and wireless infrastructure, with hands-on experience using Aruba Central Troubleshooting & Diagnostics: Expert-level troubleshooting and problem-solving skills for complex network issues Proficiency in using network monitoring and analysis tools (Wireshark, SolarWinds, PRTG, etc.) Ability to diagnose and resolve performance bottlenecks Strong scripting skills in languages like Python and Bash Proven ability to troubleshoot wireless networking issues, including signal coverage, client connectivity, interference, and performance optimization. Experience troubleshooting firewalls to assist application teams in identifying and resolving network-related bottlenecks, access issues, and performance constraints Experience identifying and troubleshooting issues related to Internet Service Providers (ISPs), including connectivity, latency, and routing problems Show more Show less

Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online) Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem Experience managing high-priority vendor escalations and engaging directly with Microsoft Support Familiarity with ITIL practices and integrating them into daily operations A self-starter mindset—you take initiative, work independently, and follow through until the job is done Flexibility to support on-call rotations and critical after-hours incidents Bonus Points Microsoft Certifications: Azure Administrator (AZ-104) or equivalent PowerShell proficiency for scripting, automation, and troubleshooting In-depth experience with Microsoft 365 administration across all core services Powered by JazzHR KllScrFG67 Show more Show less

Work experience: 3-6 years Budget is 7 Lac Max Notice period: Immediate to 30days. Linux Ø Install, configure, and maintain Linux servers (Red Hat, CentOS, Ubuntu, Amazon Linux). Ø Linux OS through Network and Kick Start Installation Ø Manage system updates, patch management, kernel upgrades. Ø Create and manage user accounts, file systems, permissions, and storage. Ø Write shell scripts (Bash, Python) for task automation. Ø Monitor server performance and troubleshoot hardware/software issues. Ø Handle incident management, root cause analysis, and preventive maintenance. Ø Implement and manage backup solutions (rsync, cron jobs, snapshot backups). Ø Harden servers by configuring firewalls (iptables, firewalld), securing SSH, and managing SELinux. Ø Configure and troubleshoot networking services (DNS, DHCP, FTP, HTTP, NFS, Samba). Ø Work on virtualization and cloud technologies (AWS EC2, VPC, S3, RDS basics if required). Ø Maintain detailed documentation of system configuration and procedures. Ø Implement and configure APACHE & Tomcat web server with open SSL on Linux. Ø SWAP Space Management. Ø LVM (extending, reducing, removing and merging), Backup and Restoration. Amazon Web Services Ø AWS Infrastructure Management : Provision and manage cloud resources like EC2, S3, RDS, VPC, IAM, EKS, Lambda. Ø Cloud Architecture : Design and implement secure, scalable, and reliable cloud solutions. Ø Automation and IaC : Automate deployments using tools like Terraform, CloudFormation, or AWS CDK. Ø Security Management : Configure IAM roles, security groups, encryption (KMS), and enforce best security practices. Ø Monitoring and Optimization : Monitor cloud resources with CloudWatch, X-Ray, and optimize for cost and performance. Ø Backup and Disaster Recovery : Set up data backups (S3, Glacier, EBS snapshots) and design DR strategies. Ø CI/CD Implementation : Build and maintain CI/CD pipelines using AWS services (CodePipeline, CodeBuild) or Jenkins, GitLab,GitHub. Ø Networking : Manage VPCs, Subnets, Internet Gateways, NAT, VPNs, Route53 DNS configurations. Ø Troubleshooting and Support : Identify and fix cloud resource issues, perform root cause analysis. Ø Migration Projects : Migrate on-premises servers, databases, and applications to AWS. Windows Server and Azure: Ø Active Directory: Implementation, Migration, Managing and troubleshooting. Ø Deep knowledge on DHCP Server Ø Deep knowledge in Patch management Ø Troubleshooting Windows operating System Ø Decent knowledge in Azure (Creation of VMs, configuring network rules, Migration, Managing and troubleshooting) Ø Deep knowledge in VMware ESXi (Upgrading the server firmware, creation of VMs, Managing backups, monitoring etc) Networking: Ø Knowledge on IP Addressing, NAT, P2P protocols, SSL and IPsec VPNS etc Ø Deep knowledge in VPN Ø Knowledge in MVoIP, VMs, SIP PRI and Lease Line. Ø Monitoring the Network bandwidth and maintaining the stability Ø Configuring Switch and Routers Ø Troubleshooting Network Devices Ø Must be able to work on Cisco Meraki Access Point devices Firewall & Endpoint Security: Ø Decent knowledge in Fortinet Firewalls which includes creating Objects, Routing, creating Rules and monitoring etc. Ø Decent knowledge in CrowdStrike Ø Knowledge in Vulnerability and assessment Office365 Ø Deep knowledge in Office365 (Creation of mail, Backup and archive, Security rules, Security Filters, Creation of Distribution list etc) Ø Knowledge in MX, TX and other records Ø Deep knowledge in Office365 Apps like Teams, Outlook, Excel etc Ø SharePoint management Other Tasks: Ø Hardware Servicing Laptops and desktops Ø Maintaining Asset inventory up to date. Ø Managing the utility invoices. Ø Handling L1 and L2 troubleshooting Ø Vendor Management Ø Handling application related issues Ø Website hosting and monitoring Ø Tracking all Software licenses, Cloud Service renewal period and ensue they are renewed on time. Ø Monitoring, managing and troubleshooting servers. Ø Knowledge in NAS Ø Knowledge in EndPoint Central tool and Ticketing tool. Show more Show less

Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online) Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem Experience managing high-priority vendor escalations and engaging directly with Microsoft Support Familiarity with ITIL practices and integrating them into daily operations A self-starter mindset—you take initiative, work independently, and follow through until the job is done Flexibility to support on-call rotations and critical after-hours incidents Bonus Points Microsoft Certifications: Azure Administrator (AZ-104) or equivalent PowerShell proficiency for scripting, automation, and troubleshooting In-depth experience with Microsoft 365 administration across all core services Powered by JazzHR 3p9SypPzgp Show more Show less

Hi, We are looking for Network Architect, please find the JD below: Network Architect Location: Bangalore (Whitefield) or Chennai (Siruseri) or Pune (Talawade) or Mumbai (Airoli (West). Type of Hire: Full-Time Min: 12+ yrs JD: Result Oriented Networking professional with experience in Networking and Security Architecture Design, Development, Implementation & Deployment. Cisco Certified Internetwork Expert (CCIE) - preferrable Experience in IT industry handling various Systems, Networking & Security planning, and Implementation. Also worked for multiple industries like healthcare, Manufacturing, Finance and Retail Experience in IT sector, managing various kinds of systems, designing, and implementing networking and security. worked in many different types of sectors, including manufacturing, retail, healthcare, Banking and finance. Extensive knowledge of designing, developing, configuring, and implementing enterprise networks in diverse environment. Expertise on Cisco SD LAN designing and implementation which includes, Controllers WLAN, LAN, ISE and Firewalls) Expert in networking & Security design, Implementation and operations like Cisco SD LAN, W-LAN, WAN, MPLS, Firewall, VPNs, NAC (Cisco ISE),Cisco Meraki and Cloud (Network) Expert in designing Networks, including Data center networks, Disaster recovery DC, local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. Creates, tests, and evaluates networks Experienced in data center technologies, including Juniper QFX VCF, Nexus vPC, VDC, VSS, VXLAN & OTV. . Good knowledge in Juniper DC (Apstra) and Cisco ACI Experienced in configuring CISCO/Juniper based routing e.g. RIP, EIGRP, IGRP, OSPF, BGP, MPLS, HSRP, VRRP, VPN & FLEXVPN (IKEV1&V2)., and switching e.g. VLAN implementation, STP, VTP, Access lists, L3 Switching etc. Implementing and administrating Cisco (WLAN & LAN) and Juniper switches, Cisco ASA , FortiGate & Juniper SRX Firewalls Excellent network troubleshooting/Problem solving skills / support / root cause analysis Experience in Design, configuration and deployed Cisco & Meraki Wireless network in large scale Experience in designing and implementing NAC in both traditional and Cisco SD LAN, which includes Cisco ISE 802.1X wired/wireless, and guest networks. Proactive professional with excellent record on Team building and delivery management Working Knowledge on Load balancing technologies F5 & NetScaler Knowledge and certified on Public Clouds ( AWS and Azure) Knowledge and certified on SASE edge security product Knowledge on upcoming technologies like SDWAN & Next-gen Firewalls Show more Show less